Jayco Sterling

Jayco Sterling Pop Top – We Like the concept of the 2009 Sterling that we bought new, it has a shower/toilet area and a U shaped dining area. We have probably traveled about 30,000 k over the years and apart from some minor problems which I solved myself have been happy Sterling owners until - After travelling back from Chinchilla, a revoltingly bouncy road we noticed the… Read more

forward side panel had de-laminated. Jayco were unimpressed and commented 'This is not warranty though. This is from rough terrain and overloading. Peter Manning' (how did he know, was he there, hiding in one of the cupboards?). OK Guilty we have been to the Carnarvan Gorge, there were also other caravans there, Surprise!! How can you overload a Caravan, not enough storage area, clothes, 12v compressor for tyres, small toolbox. I guess we should leave such essentials behind. Cost $495 to repair. Now there has appeared a 3-400 mm crack in the gel coat, front nearside f/glass molding. How can we sell this at a good price? Guess we will have to keep it until it falls apart, don't buy a f/glass caravan, and if you have one sell it, is my conclusion, not made for Queensland/NSW roads.

Great introduction to caravanning – Bought a 2009 24.75ft sterling from Bayswater Jayco in May 2009, two days later we (wife and two kids) left on a trip around Australia, we finished 10 months later having travelled in excess of 30,000 klms. I have to say the whole experience from the purchase from bayswater jayco (thanks Malcolm)to the backup service from jayco was absolutely… Read more

first class. having been in the automotive repair industry for over 30 years i can not fault the product, price and backup service. On completion of our trip is was an easy process to prepare the caravan for resale, Jayco Bayswater were again sensational in sorting a few minor issues for us (screen door lock, stove igniter and TV aerial). Sold the van 5 days after advertising with the high sale price a great result.

Being in the automotive repair industry, I can only advise people to purchase both caravan and vehicles for the application that you intend using it for. On our trip around Aust, i was constantly amazed with people with underpowered vehicles, incorrect towing setting, together with using a caravan where only an off road HD camper trailer should go.

I'm sorry to hear some people haven't had the best experience, but i would say to all, it's a great way to see the country and don't give up. V reliable, great piece of mind with service backup.

2013 jayco sterling – We purchased a 21 ft jayco sterling from watsons caravans cuffs harbour guided by reviews of this dealership. We were not disappointed, It was a good retail experience with every detail attended to by their excellent staff. Our trade was pulled up beside the new van to facilitate unloading whilst watsons set up the tow hitch and checked outside. … Read more ·  1

We have owned 7 caravans over 30 years and expect faults however we are delighted with the quality of the sterling. Inside the edge banded furniture is fitted nicely with even margins and the leather upholstery is nicely sewn. The design is superbe showing that much thought and experience has been introduced. Everything works ! There are no water leaks and boot lid and external panels and door are heavily gasketted.

The van tows beautifully and it has the security of electronic stability control. Weight at 2250kg tare feels no different to our last van(1960tare) and we have the extra space of a slide out east west bed. Other excellent features are soft touch lighting(electronic transmitter controlled extensive storage and good insulation.

Overall we are delighted with the quality of the van. Jayco has received some poor reviews for quality (like many other van manufacturers) however thie improvements made by the company are now evident in our van. We would recommend jayco without hesitation based on our experience. Features , quality of finish, insulation, ease of towing Sharp corners under microwave a threat to bald heads

Annoying failures on a great van – I also have the same van, 2013 with large slide out. Love our van but suffer from shower floor cracking up due to no support. Can't control the lighting and a real pain to reprogram. Just started having the hinges on the overhead cupboards starting to lock up tearing the hinges out of the doors. Sad considering there are so many good things we love about our van.  Show details

Good, 2013 Sterling with large slideout – Quality of finish internal good. Electical wiring 12v underneath poor, no protection over cable. Shower floor lacked support, cracked , new fibreglass floor/ $1500. Good internal layout. Owners/operators manual poor.  Show details

Jayco chassis – We love our caravan, but jayco make they own chassis inhouse they will not help with chassis carry capacity weights. They state that it is 300% stronger and resist bending by 175%, because they won't confirm this in writing is this right.  Show details

Delivery problems – We paid a deposit on a jayco to south Auckland carvans in New Zealand in November 2017 we are still waiting to take possession, we have been given 3 different dates and it is now mid July we can expect it to be ready- I am doubtful- they are blaming the guy that fits the Sky aerial - would not use south Auckland caravans again

3 bunker beds – Good van but cheap built construction. Bunker beds collapsed with use as they use cheap pine laminated frame and a few small self taping screws. Rest of caravan we love.

door assembly broke off inside – door no longer stays closed door lock assembly broke inside and no way out without ruining door waiting for person 2 walk past stuck in cowra no one stocks parts

2010 Jayco Sterling – We bought our 2010-21.6ft Jayco Sterling back in 2015. This is our home now, we've never had any bad issues. Just the slight repairs here and there, but nothing hubby couldn't fix himself. 2024 now, we've owned this van 9 years and our Sterling is 14 yrs old now. Our van is still in great condition as we like to keep it well maintained. So, I cannot fault the Jayco Sterling. Show details

Value for money but be prepared to fix things – I’ve had my Jayco Sterling for 7 years , and have over 40 000km in it ! In that time I have had to fix numerous things On Day two as I was showing the van to the family the gas strut mounting point on the front locker broke off , the 5kg strut was held in place with four 3mm x 6mm long timber screws ( into fibreglass ) The bed frame is made out… Read more

of finger jointed pine (which is not supposed to be structural ) my wife weighs 65kg I weigh 80kg and the bed failed

The cupboards are so badly put together! .. if I saw a apprentice do a job that badly I would have kick his backside ! I pull all the cupboards apart and reinstall them as good they could be(without replacing everything)

I have a trade background so the repairs are not hard to do , but if your not handy you’ll be taking the van back to Jayco after every trip (& they are not all that helpful and will try and make you pay for their poor workmanship )

This van was about 9 k cheaper than a equivalent van form someone else!

These issues have not stop me from having a great time with the van and now after all the repairs I think I’ve got clean sailing ahead !!!

I have kept records of my issues

16 problems that had to be fixed

$480 cost for parts

55 hour of work

Note $120 for a service guy to line up the axles with the body!

Jayco 2016 Silverline Outback – we have brought this van travelled to SA for a month, we had a few minor issue, which de got Care a Van in Canning vale to sort when we got back. Bloody fantastic van. The mattress was comfortable but we brought the egg shell topper and that has us sleeping like babies. No need to upgrade mattress. We also made some changes to the cupboards which Jayco did for us to have more hanging and also clothes space, at the end of the bed.  Show details

Mattress in caravan – Hi there! Love our mattress in our 2015 Silverline Outback caravan, comfy, we sleep like babes. Caravan has been great and we have spent the best part of this year in it travelling the NT& WA .  Show details

JAYCO - watch out if you arepaying a deposit! – I put a $4500 deposit on a Jayco Outback at the Brisbane Camper Show in July this year. They could not deliver until December this year! In August my wife had been o return to uk to look afterher elderly mum and so i decided to cancel the purchase owing to the difficulties she is having. I wrote to Jayco in September, 6 weeks following the show… Read more

and 3 months prior to them manufacturing the van. They took a long time to decide about refunding my deposit and finally sent me back $3000. - better than nothing i suppose but seemed a bit tough as i am an aged pensioner. So just be careful if you are likely to place an order for a new Jayco as it could take you months before delivery and should circumstance prevail you might lose some or all your deposit....

Nothing but problems – New roof fitted original had the wrong size bars attached (screwed to the panels only. The en-suite skylight leaked. Crazing on the outside. Water pump fitting loose flooded van.

Silverline Bed Mattress – Just about to buy a Jayco Silverline 2016. I can upgrade the mattress for $600. Just wondering if I need to do this. Does anyone have a 2016 Silverline that is happy with the standard mattress?

Love our Sterling – We have had our Sterling for 4 years now and live in it, even though there have been problems Jayco have always repaired our van even when it was out of warranty. Love our van.  Show details

Great caravan. Our home away from home – We bought our caravan in 2015 and have travelled from Victoria to North Queensland. It is really comfortable. We added solar to it. It is great to have your own bathroom, though small. It tows well. We have never been sorry we bought it.

Jayco 2015 silverline – Hi Guys Just wondering if anyone has had a problem with the below. I have purchased a November 2015 silverline line and took delivery in February, I have taken the van away traveling for 4 weeks and found the van to be reliable, however upon returning home my van has been parked for about 3 weeks when today I was out in the garden and heard the… Read more

breaking of glass when I noticed that my glass door on the van entry had just exploded into pieces and I'm not sure why as it was not being used or touched at the time??? Has anyone had the same experience before?

Regards Steve

Cracking Gel – Ozzie 54 I don't know where u have been? We do a lot of caravanning & speak to a lot of people that have had the same problem with the cracking. All r Sterlings!!! It is a Jayco fault it has been proven. Some have been lucky & had their van repaired, a lot haven't. You think they would fix a product fault to keep their good name. But they are loosing it, no they have lost it

what a disappointment! – After four weeks of use, slide out failed, caravan door lock failed, leaking shower, water pump impeller failing, cupboards and drawers difficult to open, spare parts rarely stocked by jayco centres (a huge problem when travelling) and more.

Cracking of gel on exterior walls – My 2006 Jayco Sterling has thousand of minute crack in it's Exterior Gel. Jayco is well aware of this major fault as it was inferior walls purchased from Germany. Germany were not aware of our harsh climate thus the results we are now experiencing. Bet Jayco purchased these inferior products at a cheap price and as long as they were concerned, if… Read more

they lasted for a couple of years, you beaut for then the customer will trade and buy another updated van. Hows that for a theory.

This SILVERLINE is a Shocker never. Again – I have had three JAYCO Caravans the latest a new SILVERLINE 21 ft. 6 more trouble. Than you can Imagine had to repalace all cupboard screws and locks in the. Boot 6 also the washing machine leaks had to turn off light outside only works now and then can't fill water tanks the latest happened today the front door flew open after only travelling 40… Read more

KM AND broke the glass door and smashed the glass window in the dinette and also damaged the side of the van and when we went to shut the door we had to unlock the door to shut it so proves door was locked properly when you look at the poor plastic pins wonder,it flew open

Also JAYCO service people very arrogant where I brought the,van I am finding there a far. Better vans built. Now than JAYCO if I new what I know now. I would have. Paid another 20 or 30 K more for a real Quality van

Very dissatisfied Customer Norm van purchased Dec 2015

J

Fibre glass pannel damage – Can anyone tell me if they are having problems with the fibre glass pannels on 2010 Jayco sterling caravans. I am thinking about buying one. I am worried that it will start to craze, or need re painting. Any one have any experience with one. Rob

19,000 K's around Australia without a problem – Brought our 2009 Jayco Sterling Pop Top in 2013, travelled throughout Queensland that year about 10,000 k's and with a little pre-trip checks / preparations, we have just returned from a 19,000 k trip up the centre and down the west coast with approx. 1,000 k's on gravel roads without any problems, very happy with our Jayco , tows great (no need… Read more

for level rides) only down fall is plastic around on siut toilet has yellowed due to sun light, but now are going to upgrade to a full size van, what type, who knows, after reading reports which is the best?

Jayco Silverline Lemon – Bought a new 23ft Silverline Outback after 13 months of ownership that has been fraught with so many problems. Fridge not working yes Dometic 8555, plumbing issues, both water pumps replaced, leaking shower, leaking washing machine, satellite system never worked from day 1, numerous other issues doors falling off drawers collapsing now the slide… Read more

out has problems and have been waiting 6 months for Jayco to find a solution, we have now asked for a refund as the thing is not fit for purpose every time we tow something else breaks. It is only towed on tarmac and no quicker than 90KMH. Would hate to try it on dirt far to fragile. Now they are all interested in fixing the slideout after our letter. Have other owners similar problems cannot believe we are so unlucky or old van was 7 years old a Sunland with hardly a problem. Would not purchase another Jayco not built to last.

Totally love my Jayco its my second home – Our Jayco Sterling Poptop is seven years old, we bought it second hand four years ago. We have travelled many thousands of kilometres around Australia and apart from the water hose working loose over extremely rough terrain (it is not an off-roader but sits very high) it has never given us a bad moment. I have read negative things about Jayco, but for us I wouldn't change a thing.

This one has had problems 2013/ 2165-4 – This is our 4th Jayco. We have always loved them and been very happy with the service we have received, we had no real problems apart from a broken light switch or door latch, until this 2013 model.Before we even took delivery of it they had to adjust 3 of the blinds!!! First trip out main blind across front stuck would not go up at all, step into… Read more

shower it crackles like crazy, bathroom door jumped off track despite being locked down, damaged the floor vinyl, again too big a job to repair and can`t guarantee it will look good if fixed.Vanity had a hairline crack that had obviously been filled but after 3 months it showed up again,The sliding drawer near the entry door was rubbing on the external door when it was shut,the small blind on entry door is so flimsy it has torn. All this within 3 months of purchase !!!! Yes it will all be repaired under warranty !!! but no can`t do shower base as it`s a major problem, it has been noted and if any further problem it will be fixed ! I am still waiting some 18months later to have the front blind replaced after they sent the wrong size twice. So in May this year the van will be 19months old and yes the warranty work will be carried out !!! Are we happy NO Jayco what had happened to your quality control? What has happened to your service we had become used to. Well as soon as the van is fixed it`s bye bye Jayco for us never again will we but one.

Jayco starcraft – I would never buy a Jayco caravan again. The overall finish is disgusting. There appears to be no Q.A. I am still removing excess glue from the inside of my van, and the silicone beading applied to the windows is falling out!!! It's true, you get what you pay for. The after sales service is dreadful, they don't want to know you. I will definitely… Read more

be saving up to purchase a European van, the attention to detail is second to none.

I am terribly disappointed?

jayco van excellent transport company Openica Logistics a nightmare – Openica Logistics transported my new caravan but by the time i got it well not so new anymore. they were a nitemare to deal with. the Jayco van was excellent. I am unsure as to why a large company like Jayco use a backyard Logistics company to transport their vans considering they actually use a indian company in tullamarine to do most of… Read more

there work.....there are so many excellent interstate transport companies out there Jayco... JUST SAYING.... do your research protect your reputation...

Non review – I don't think I will buy another Jayco. I don't have much to say. The plumbing always had problems and still has but according to others it is o.k. The layout needs more thought. See Cons section. I had sent an e-mail to Jayco with some concerns and the only reply I got was to supply a number which I did and never heard from again. I tell people… Read more

to try before you buy. Yes I know that there are other vans out there with problems you can't always get the perfect van.

The plumbing, small pantry only allowed me to get to the top shelf and the front half of the next two. The door has a gacp the I can put my fingers through. Have tried to get the fluffy stuff to replace but not able to at places we have been to. The outer door flew open when travelling and we needed to stick down with tape whilst travelling. these are a few of my thoughts.

Jayco Sterling 21.64 2008 – Very happy with my Jayco Sterling 2008. The workmanship is good, Great backup, as Jayco dealers are all over Australia. The gas/electric hotwater, that comes standard in Jayco The lightness of the van, even though it is a large Van. Jayco dealers being all the way around Australia. This is our second Jayco Van and our next will also be a Jayco. The quality of the our van. Value for money.  Show 3 replies

Well done Jayco - great service – Recently I wrote about the shower screen in our Jayco Sterling was discolouring and after further discussion with Jayco are issue has been resolved. No wonder Jayco have about 50% of the market, they have been keen to help and this is the service that owners are looking for. We would certainly recommend Jayco to anyone who is looking for a great… Read more ·  1

"value for money" product backed by an Australian wide service network which is very important when travelling around this great country of ours - well done Jayco.

Peter.

A white plastic box – We have a 2010 sterling outback. The biggest piece of [censored word removed] that was ever made. 3.5years of pure hell. Fayco don't want to know you after you pick up your van. We had 59 items, and finding more. The roof sagged, cupboards out of alignment, drawers falling out and some hard to close, en-suite doors won't slide, shower screen keeps… Read more

falling off, middle shackle hanger broke off suspension, struts replaced on bed and it goes on and on. We also have a cream shower recess. Everything that was fixed is stuffed again. I think I was generous giving one star. Quality control does not exist with this company. It leaves you with a horrible taste in your mouth. It has destroyed our dreams to travel. It is laughable when they say the sterling stands at the head of their fleet.

The mistake was it was made. I think it was Friday arvo built.