JB Hi-Fi

The experience i had in this store was great(Shellharbour) but unfortunately I was not told when purchasing a headset you needed a PC for an xbox headset. Plus, I the product I wanted to review os not on the website. JBL Quantum 910x Xbox edition. Have owned this headset for around 2 months. Great headset, but does have some flaws... 1 - You… Read more

need a pc. Yep, even though it is designed for Xbox, a PC is needed for any firmware updates and changing settings, which does not say anywhere on the box packaging. Which is hard when I dont own one! Big oversight and nearly false advertising!! 2 - Battery life is not accurate and actually bad. They say you get 37 hours. I am lucky to get a full day out of it and I charge it every night! 3 - The app on mobile has never worked, even went through support but they say everything was fine. I cant change any audio profiles, even clicking on different ones, the sound does not change. Lucky I ended up buying the Dolby so I atleast have an EQ! 4 - The lights, you cannot turn them off. That has to be done on PC, again a headset specifically designed for xbox needs a PC to even be able to turn the lights off, which absolutely drains the battery with the constant flashing! 5 - The sound. The sound is actually great, but only have like 2 sound settings. Head tracking on/off or spatial sound. THATS IT.. The noise cancelling, honestly isn't the best. I still hear outside noise somewhat, but does muffle the sound slightly. 6 - The feel of wearing them are pretty comfy, and yes a little heavy, but they begin to slide eventually, which is noted by various reviews. For a headset with a price of $499!(i paid 248) should be better quality in that department.

To sum it all up, they are a good headset except for the App not working like it should with audio profiles not changing the sound at all, needing a PC for updates or setting changes like turning the lights off to save battery. Which is hard when one doesnt own a PC!

Store experience was great as they price matched, hence why I got it 50% cheaper! Always keep that in mind, they will 100% price match anything if its available at any place online or in store, except obviously Ebay and Amazon ect.

Pretty Angry, & Sick & tired of having to return faulty DVDs that you pay full price for! DVDs that skip, jam, freeze & don't play. Sick of it. And staff get angry at you because you bring them back! One movie, 4 times I had to return the same movie, as it continually had the wrong movie printed on the disc. You tell staff, they don't care. I… Read more

even suggested they contact their suppliers, the suggestion was shunted off. I asked if I could test the dvd in a player prior to leaving the store. I was told yes at the counter. Go down to DVD/TV section as advised. Wait for assistance. Told by two staff members, they can't play a DVD & have no DVD players to test it on, & also stated, if it's 4 times the same issue, its a suppliers issue. So you want me, the customer, to contact the supplier, or is that yours/JB's job??? Go back to the counter. Informed the staff there, that I was told they can not play/test the 4th time DVD, I was just shunted off 'oh'. Its a not their problem..... there's nothing they can do. You are the ones, JB, selling top dollar DVD's, that are UNPLAYABLE! IT'S RIDICULOUS! Who is paying for my time & fuel travelling to & from, to replace on going faulty products YOU ARE SELLING?!

On top of that, on line, it says you sell movies that you search for/want/are after. I even double check this before going into your stores (due to past treatment & experiences), only to search your racks, not find it, wait 30mins for service, staff search, to then be told, they dont sell it.

Staff at Shellharbour useless. Younger blonde girl that now works there, has a massive chip on her shoulder & everything is an issue & clearly annoys her, & you are grunted at. If you don't like working in customer service, DON'T! Getting actual help at this store, is near impossible! And a 10 minute thing turns into over an hour.

Warrawong has the more friendly staff, of that is less than a handful. The rest are rude & it feels like your interrupting their life when you ask for assistance, after not being able to find what you are looking for, after 30 minutes.

Wollongong. Ha! Help wait time over an hour! Don't go here if you require any assistance & if you find you need help, just leave after 10 mins & try another store.

JB, you have gone down hill immensely! And 95% of your staff, palm you off, don't care, grunt at you & are plain out rude! AND ANSWER YOUR PHONES! THAT WOULD BE HELPFUL!!

Cockburn JBHI turned the exciting and fun experience of buying a new Smart TV into one of the worst. Their Sales Member [Name Removed] straight out lied and scammed his way through a package deal, only for it not being a real discount and refusing to honour his original deal. It really shows Cockburn JB HIFI and their Sales Team will say anything,… Read more

and make phoney deals and promises so you don’t go elsewhere for better prices. Hope that keeping $200.00 was worth losing your customers and future sales. And continue to have [Name Removed] and your Sales Team use scam tactics offering fake discounts when the same sale prices are happening within days of your purchase.

Worst delivery installer experience too, would never recommend adding installers and delivery to your purchases. Showed up late, tracking not working, left all the wires tangled and now needing reinstall. The only conciliation for my experience is that I was in the market for a new phone, buying a 55” Smart TV and a chest freezer. I was lucky, I could have been scammed multiple times from this store if I didn’t catch this one. Save yourself money and your dignity. Go to reputable dealers for your larger item purchases, and just PRICE MATCH! JB HiFi so you can avoid being scammed during deals and pay for delivery and install services you can trust.

Lazy in store – Will not pick up the phone after the receptionist transferred the call or return calls. The Good Guys were much friendlier and more efficient, so I bought my new TV, Microwave and cabling from them. Show details

I am extremely disappointed with the service at JB Hi-Fi Chermside regarding a faulty Philips 4300 Coffee Machine (purchased 24/11/24). We bought this machine specifically to avoid the daily expense of buying coffee out, but it has developed a major… Read more

internal clear water leak and is unusable. When I brought it in, JB Hi-Fi refused an immediate replacement or refund, quoting a 4 to 6 week assessment time. For a household where two people drink two coffees a day, being without a machine for 6 weeks means spending roughly $20–$25 a day at cafes. That’s nearly $1,000 in extra costs over their "assessment" period—literally the price of a new machine! Under the Australian Consumer Law (ACL), JB Hi-Fi is the responsible party, yet they tried to push the responsibility onto Philips and quoted an entirely unreasonable timeframe for a remedy. Expecting a customer to wait over a month for a primary appliance while incurring massive daily costs is a failure of service. I’ve had to take the unit home to deal with it myself to reaxh out directly to the manufacturer. Them telling me it will be faster to do that. If you expect a retailer to stand by their products and respect your consumer rights, look elsewhere.

I wish to thank Alex @ JB Hi-Fi Castle Towers Castle Hill. I recently purchased a new android mobile phone from there. Alex was extremely helpful , knowledgeable and professional. She spent a lot of time answering my numerous questions. Hence I ended up purchasing the phone that was suitable for me. Jill Show details

I just buy samsung tv from jb hifi carasoul. Brodie sales person very nice and very respectful and guide I try my steppay account for payment but it's declined so many time but he guide me properly . I appreciate Brodie then finally I buy my dream LED EVERY STORE HAVE THESE TYPE OF CUSTOMER REPRESENTATIVE LIKE BRODIE . THANKS SO MUCH Show details

Mile End store was amazing - greeted at the front by friendly man and directed to the fridges - Chris in that area was just amazing - he was polite,friendly and very helpful with a great price - went down the road to the competitor and it was the complete opposite- no greeting and not one person came near us to help - I know where I’ll be shopping again Show details

I recently purchased an outdoor camera through JB's online store. When I encountered an issue with the product, I did not receive the level of service I expected. I was informed that the item had been purchased through the JB Marketplace and that I would need to contact the third-party seller directly. I subsequently took the camera to a local JB… Read more

store, where staff processed a return on my behalf. However, more than a week has passed and I have not received my refund. I have contacted Reolink, the manufacturer, on several occasions and was repeatedly told to wait, with no phone number available for further follow-up. When I called the local store where the return was processed, I was told that they were not responsible for the product and that I needed to contact Reolink directly. I want to make clear that I believe JB holds responsibility for refunding my payment, as the purchase was made through its website. JB receives a commission for hosting third-party sellers on its platform, and with that financial benefit comes a corresponding obligation to ensure proper after-sales service, returns, and refunds. This is a standard business responsibility, and staff should be made fully aware of it. It is not appropriate to tell customers that JB bears no responsibility for a transaction conducted through its platform. Without clear disclosure of what is and isn't covered, consumers are effectively misled at the point of purchase.

While staff at the stores are really good buying anything online is not worth it as they use team global for there couriers.which have a 96% negative review.if you are buying install they are good otherwise buy from Amazon as they have a lot better couriers and tracking system Show details

Disappointing return experience – unexpected delay and process gaps I purchased a 32" MSI monitor yesterday at around 5pm. After carefully unboxing and setting it up as per the instructions, I turned it on and noticed the screen was already damaged. After waiting approximately 56 minutes in the support queue (with a couple of disconnects), I… Read more

finally reached online chat. They were unable to assist and advised me to visit a store for a return (Request #317200). At the store, the staff were helpful and inspected the product, but I was told the damage showed “fingerprints and physical impact.” I did handle the monitor to remove the stand and repack it—however, that was only because I needed to return the already damaged unit. I was then informed that the product would need to go to the manufacturer for assessment, which could take 4–6 weeks. Unfortunately, I had to rush to pick up my daughter, so I couldn’t discuss this further at the time. A few concerns:

1. The return process feels unnecessarily long and unclear for a product that was damaged out of the box. 2. It’s surprising that in-store staff cannot access online order details, especially when customers are directed to stores for returns. The policies don’t clearly communicate that outcomes depend on manufacturer assessment, with JB Hi-Fi acting more as an intermediary.

For context, I’m a professional TV installer and have handled 650+ installations over the past 4 years, so I’m well aware of how to handle fragile electronics. I’m happy to provide credentials if required. Overall, this process has been frustrating and leaves me waiting with uncertainty. I’ve had warranty and return experiences with other retailers, and none have taken this long or been this unclear.

Extremely disappointed with the rigid and completely anti-consumer customer service at JB Hi-Fi. I bought a Eufy security camera bundle from them, and recently one of the cameras developed a clear hardware fault. Since it was purchased locally, I took the faulty unit into the store expecting a straightforward warranty swap or replacement under… Read more

Australian Consumer Law.

Instead, the staff refused a direct swap because it was an "older version" and part of a bundle SKU. Their "solution" to my problem? They told me I either had to uninstall every single working camera, cable, and the HomeBase from all around my house and bring the entire bundle back for a full refund, or handle it myself directly with the manufacturer.

This is an absolute joke. Forcing a customer to tear down a completely functional, time-consuming home security setup just because one individual component is faulty is lazy and ridiculous. Instead of resolving the inventory issue internally, they chose to make it my headache and give me the run-around.

Because of this rigid, unhelpful attitude, I will be taking my business elsewhere and won't be buying from JB Hi-Fi again. If you buy any multi-pack or bundle from them, beware that they will make your life a nightmare if a single piece fails.

Poor Customer service, False/miscommunication/misleading their customers, Contacted to price match for one of the Apple products, but I was advised that the Digi Direct is not an authorised retailer for selling apple products, contacted Digi Direct had 50 mins of conversation and eventually they advised to contact Apple support directly. So,… Read more

called Apple support (+61 1300 321 456), they confirmed "Digi Direct is their official and authorised retailer", Went back to Jb hifi, because this is really not good spreading the wrong information, it felt like they were sort of trying to convince me to buy the item from their store for higher price! (as they mentioned there can be issues with the warranty if I buy from Digi Direct), instead of investigating this I got response that this information was provided by their product team and that is why digi-direct is considered as an unauthorised retailer for Apple products LOL.....!! which I don't really care, as I got information from the JB hifi representative which means this is what business has advised me!

And meanwhile the apple product got out of stock/Awaiting stock on Digi Direct! And still JB hifi didn't considered Digi Direct as authorised retailer, Now I was very annoyed! I requested the JB Hifi adviser to transfer me to the product team or someone who can call and confirm with Apple - as I have already confirmed this and I am certain that Digi Direct is an authorised retailer! But the person said I can add my feedback lol.... (Not even sure if someone from JB hifi will ever see my comment!) in the end the chat was not transferred!

Then I called Jb Hifi support (+61 135244), Same response and same explanation (not surprised) and she was not letting me speak, according to her I was being rude as I said that JB hifi Customer support is miscommunicating and misleading their customers! Interesting, she insisted me not to say that but I will still say that unless JB Hifi stop making these miscommunications as I don't really care whom I am speaking with (Call is recorded they can always check who was rude and who wasn't), but the JB Hifi representative should understand that they are representing themselves as they are representing a business. If, calling JB HIFI customer support is miscommunicating/misleading rude for JB Hifi as a business, then calling Digi Direct as an unauthorised Apple retailer (false claim — feel free to verify with Apple support) is rude too! Overall Worst conversation I had with any customer support!

Also not to forget! I was threatened by the adviser that she will hang-up my call which is ridiculous — there was no empthy, felt like she didn't even want to have a conversation! This explains if you have any issues with any product bought from JB hifi and if you contact JB hifi customer support: you never know, you might be treated like this!

I have been a loyal customer of Jb Hifi, they can check and verify my record, bought like 5 phones in last 2 years from them — but not anymore due to this incident! Small thing has become huge now! Because Jb hifi don't even agree that their information was incorrect or outdated! It was easy to apologise and politely say that the information was outdated but no they chose to fight and being rude!

And if you can't match price, you can politely say that according to your competitor's list you are unable to match the price for Apple products etc.! It was simple and easy — rather than causing such a scene by giving false information!

I spend my 2-3 hours on this mess and lost the opportunity to buy the item from Digi Direct as I thought it was not an authorised business to sell apple products — Thanks to Jb Hifi Support Team!

Didn't even hear "apologise" single time from the person on call! WORST CUSTOMER SUPPORT!! I would never recommend anyone to buy anything from Jb Hifi anymore unless there is an exclusive JB HIFI item.

Jb hifi is free to check my record, I have never been rude to them in the past! Very UNHAPPY/UNSATISFIED with the customer support!