Jetabroad

JetAbroad’s failure to pass on a critical LatAm flight change nearly stranded us and caused chaos at Santiago Airport. LatAm changed our flights. JetAbroad did not notify us. As a result, we couldn’t check in for our connecting flight in Sydney. We were told to check in at Santiago, but we couldn’t—LatAm had overbooked the flight and had not… Read more

assigned us seats. After repeated back-and-forth, we were finally dumped into economy seats on a flight departing in 10 minutes, despite being booked in premium economy, and had to run to the gate.

For the last three weeks—during what should have been our dream trip to Antarctica/Patagonia—we’ve spent an unreasonable amount of time fighting both LatAm and JetAbroad to prevent this happening again. We’ve emailed JetAbroad’s CEO and senior staff multiple times and received no response.

Right now, days before departure, JetAbroad still has not ensured we have correct and complete documentation that matches what the airline says we are booked on. We genuinely don’t know if we’ll even be able to check in.

This is unacceptable. JetAbroad needs to urgently fix our booking and documentation and take accountability. We've emailed their leadership team multiple times via email addresses found online and the response is silence.

I understand they are a budget online travel agent, but customers still pay good money and deserve at least a response to enquiries within 48 hours. We purchased multi-city tickets for two people. Because of the war in the Middle East, I contacted them to ask if it was possible to change the route and return from a different city. Their reply was… Read more

that all tickets on our desired dates were sold out and asked us to provide new dates. Instead, they should have provided the available alternative dates for us to choose from.

When I checked myself, I found that tickets were still available through alternative routes. I then requested information on how much refund we would receive if we cancelled the flights that go via the Middle East, so I could quickly purchase the available tickets before they sold out.

Unfortunately, it has been two days with no response. Their phone is unanswered, emails are ignored, and enquiries through their own system remain unanswered.

Based on this experience, I will never use Jetabroad again.

We booked a series of four flights in one booking online with Jetabroad. Unfortunately the inbound flight - booked separately with Qantas Frequent Flyer points - was delayed and as a result we were a no-show for flight 1/4. We instantly booked a new… Read more

flight to catch up on our travels. However as a result of our missed first flight, the airline auto-cancelled all other three flights. Jetabroad soon informed us about this and I requested their urgent help via a phone call to somehow resolve the mess that we had found ourselves in - and they obliged. Jetabroad NZ staff were very empathetic and worked hard to re-issue our e-tickets a.s.a.p. (obviously for a re-issue fee). As a result of their urgent work and prompt communication via mail and phone we were able to proceed with our planned travels. Without them that would simply not have been possible. So full credit to the NZ office of Jetabroad. You guys rock!

Jetabroad refunded the wrong person — and has spent nearly a year denying responsibility, hiding behind canned replies, and wasting my time. I booked a return flight from Brisbane to Bangkok in September 2024 with a friend. The total booking was… Read more

split into two equal payments: - I paid one half ($1,251.30) using a Zip Pay single-use Visa card ending in 8586. - My friend paid the other half ($1,251.32) using his own card ending in 1968.

When I cancelled the trip due to a medical issue (with a hospital certificate), Jetabroad eventually issued a refund — but they refunded my friend’s card, not mine.

Despite me supplying: - My original payment receipt via Zip - The Jetabroad-issued receipt showing the refund went to card 1968 (not mine) - Screenshots of the booking showing the split between two passengers and two payments - Confirmation from Zip Pay that no refund has ever reached my card - Visa transaction summaries

…Jetabroad still refuses to acknowledge the mistake.

Instead, they repeatedly send robotic responses claiming “the refund went to the original payment method.” That’s the problem — they refunded the wrong method. They refunded a card I don’t own. And now that I’ve proven it beyond doubt, they’ve started trying to blame me for “not informing them” that the second card belonged to a friend — despite the booking clearly listing two people and two split payments.

This is either willful incompetence or strategic avoidance.

Zip Pay has now escalated the case through Visa’s dispute process, which they agreed to do despite it falling outside the usual 120-day timeframe — purely because the evidence is so clear and Jetabroad has been so uncooperative.

What’s truly appalling is that this could’ve been fixed with a simple review of the receipts side by side. Instead, Jetabroad has shown: - No ownership of the mistake - No accountability - No urgency — this has dragged on for almost a year

If you ever need to cancel a booking or get a refund, avoid Jetabroad at all costs. Their systems are fragile, their processes are broken, and once you’ve paid — you’re on your own.

They’ll blame you for their finance team’s mistakes, even when you show them the proof.

I will be pursuing this through Fair Trading QLD if not resolved, and I hope this review saves others the nightmare I’ve endured.

I booked a trip to New Zeland. I was surprised how low the cost was and it was only after paying the 1st installement that I realized that it was only in Economy and not Premium. It was impossible for myself (70 yrs old) and my husband to travel such a LONG way crammed in Economy. So I asked to up-grade. This was refused!!! So I had to pay all… Read more

the installements before I could ask for a refund, which luckily was 80% of the original price. Once I had paid, the reimbursement was VERY fast, but I was still VERY stressed because I had to re-book our flights with another company. Shame! But it all worked out in the end. The team at Jetaboard were VERY helpful.

Luisina, the customer support agent who assisted me was fantastic! She was prompt with my requests and despite not needing further updates re website issues, she emailed me to inform this was fixed and I could proceed with logging in. Such great customer support!! I hope she gets recognised for the work she does, she is really great!!

I recently had an issue with a flight booking through Jetabroad, as the airline rejected the flight option I had selected. I was quite worried at first and had a few back-and-forth emails with customer service to better understand the situation. While I couldn't get through by phone, their email support was excellent, fast, clear, and… Read more

helpful.They were patient and reassuring throughout, eventually offering me a full refund.

To my relief, the refund was processed on the second business day, even though they advised it might take up to three. I truly appreciate the prompt communication and smooth handling of the issue.

Overall, a very positive experience with Jetabroad's email support.

When flights are late, they won't respond to emails or help in anyway. They'll leave you stranded at an airport and the airline won't work with you because jet abroad bought the tickets. AVOID AT ALL COST

To book with Jetabroad is to book nothing but stress, wasted money and wasted time. I booked international flights for my family in advance couple months in advance to keep it cost effective only to have jetabroad cancel the reservations 28 days before we travel. There was a flight change from one of the carriers and jet abroad did not do the leg… Read more

work required to keep our travel doable. I still have to pay booking fees, wait 4-6 weeks for a refund (minus fees), and rebook everything with only a few weeks left which means much higher costs. Essentially by booking with jetabroad I paid money to be stressed, let down and inevitably have to book a more expensive flight. Plus let’s not forget I still have to pay their ‘booking’ fees even though nothing is booked. I paid to be inconvenienced and stressed.

SCAM! This is a scam platform. You book a flight for a great value and they just cancel it within 24h losing your money! I usually fly 10x a year for the business and this was by far the worst platform I've ever used. I've NEVER experienced that somebody takes my money and they cancel it later on, sending you a st^pid email "sorry, the airlines cancelled your ticket". IT'S A SCAM PLATFORM! Show details

Son had an unplanned operation so we had to cancel the air tickets on medical grounds. Instead of being compassionate to waive the admin fee, Jetabroad charged me 40% penalty as admin fee for "pursuing the case with the airline" even though I was the one who personally went to the Singapore Airlines office and spent 4hrs appealing my case with… Read more

document submission; I know Jetabroad was not doing much as the email replies from them were often dismissive or wait- and-see.

Mind u, SQ did not levy cancellation fee at all, so the 40% "admin" cost is pure profit leveraging on my efforts.

Oh and to top it all up, my 60% refund only came back to my account 5months after the departure date. I hope Jetabroad made a tidy interest holding my funds for so long.

Terrible experience, never again.

Terrible service. I was travelling around Africa for 10 weeks and booked most of my flights through jetabroad. Unfortunately me and partner broke up before the trip. This resulted in me having to cancel and rebook flights. One flight I rebooked and when I asked jatabroad to cancel a specific flight on a specific date they cancelled the wrong… Read more

flight. I turned up at the airport to find out it was cancelled costing me thousands of dollars and jetabroad refused any fault in the issue. I was left in Africa struggling financially and having to borrow money. Also trying to cancel other flights proved difficult and tiresome with multiple emails. There cancellation fees seems to change with different bookings and they also refunded me the wrong amount for one flight ($100 less than should have been). I will never use them again and strongly advise against using them!! Awful experience

This company is a scam! They lure you in with 'free cancellation,' then hit you with a $1,102 cancellation fee plus hidden charges. Stay away Mediation was useless—this company unilaterally issued a refund but deducted a portion as fees. I basically handed them money for nothing and only ended up furious. Show details

Do not use this travel agency. They failed to book one of the legs on our trip and we had to buy two new tickets at the last moment as we had an international connection. They also failed to include baggage on one of the legs and so both mistakes cost us over US$500.00.

I booked a flight through Jetabroad, and they initially sent me a confirmation email. However, a few hours later, I received another email stating that the airline had rejected my booking due to a lack of available seats, and the price had increased. I do not recommend using these companies in the future. Show details

JETABROAD is an AI-GENERATED VERSION of a travel agent. DO NOT USE! As everyone has already stated, everything is done primarily via BOTS, automated systems and flawed algorithms. If you need to change a flight, you can’t speak to a person. Instead, you have to fill out an online form — regardless of nuance. I booked a return trip between… Read more

Australia and Europe with a short layover (less than 3 hours) in a Euro city. They assured me that my carry-on baggage would be sent from origin to destination with no problems: “You have purchased a through fare, meaning that all of your flights are on one ticket and the included airlines are partners. This means, that once checked-in at your point of origin, your luggage should be checked all the way through to your final destination.”

But when I contacted the actual individual airline, they 100% contradicted JetAbroad: “Since your return flights are NON-PARTNER AIRLINES, you’d need to go through immigration, collect your baggage, check in again, and clear security. That would be extremely tight. You will need to rebook your return flight.”

Why a 3rd-party business would make life harder for the consumer is beyond me. Profit without morality, I guess. I had to fork out extra money to buy extra tickets directly from a different airline (an actual reputable company) because JetAbroad wouldn't give me a refund. Should've done this to begin with.

To make myself feel better, I google “the most amount of money I lost”, then binge-read everyone’s stories. “At least I didn’t lose $5K on gambling," I say to myself. I also remind myself how lucky I am that I wasn’t on the Air India Flight 171 crash. Yes… that’s how bleak JetAbroad makes you. AVOID JETABROAD AT ALL COSTS. Their mission is to make you pay extra money. The customer doesn't matter. Capitalism at its most crooked.

Excellent and fast service from these people. Would use them again any time. We needed a late change to a flight and it was all handled very quickly and smoothely.

I booked a trip with multiple stops via this company and need to change some flights, Jetabroad tells me to do this via the individual airlines. However, when I contact the airlines customer service team they advise me that they can’t help me because the flights are booked through a third party and Jetabroad must change them for me. It is… Read more

Jetabroads responsibility to help manage my flights but they refuse to. I have not been able to speak to anyone from their customer service, only bots via email and phone. If this issue is not resolved I will be seeking legal advice.

Do not use this company! Flights were canceled by airline no notification from jet abroad until the next day and over 2 months now still trying to get a refund from them!!Terrible company!! Show details

They refused to refund me when the airline has issued money back to them regarding my booking when there was a cancelled flight. No one ever answered the customer service hotline or replied to my voicemail. My constant email follow up has been ignored for weeks. And now I'm left with no other option but to seek legal advice and report to the… Read more

ombudsman to get my money back. I AM WARNING YOU, if you ever book with them and need to get a refund when the airline allows, this travel agent will do everything they can to not give you money back. I have over 50 emails back and forth with them and basically it's useless.

A company that leaves it up to customers " user" to make their booking Attracting travellers with unbelievable deals that are actually very complicated and return dates that are almost impossible to adhere by the traveller , go to Europe , fly = takes 2 day and return takes = 2 days and then only defaults the return date for 5 days It moves so… Read more

fast on your screen that if you blink you miss it I did book travel Eva air june 2 to athens and the return date defaulting to June 10 What a con The customer support say they charge a fee to cancel after I cancel within the hour Don't trust this company

Terrible experience with Jetabroad – I booked a trip through Jetabroad. One of the airline company changed a flight. Not only it made my travel more difficult, Jetabroad also charge me extra for this change. It is a terrible business model and talking to them is almost impossible.

Fees are abusive – Booking is quite straightforward, and their response time is correct. However, they do charge a fee if the airline alters the itinerary. Passengers shouldn't be charged if the change originates from the airline. We booked our flights five months in advance; if the itinerary changes again, how many additional fees will we incur? This seems unreasonable and abusive. Not happy with that at all.