1,927 reviews
Excellent service. It was my first time booking with them for my 2 cats to fly from Sydney to Launceston. Amy especially was so lovely and so patient with my requests and made the whole trip for my cats very safe and easy. Highly recommend them. Show reply
Service was brilliant from start to finish, receiving updates every step of the way. Even received photos from their overnight boarding "condos". Can't recommend them highly enough if you're looking for a piece of mind relocation of your furry family members. Show reply
Absolutely brilliant care of my two boys. Both had ro be collected and driven to airport, flew Brisbane to Hobart then another 90 minute drive to their new home. I was kept informed at every step, photos and updates. I could not have asked for more at every step of moving my dogs. Highly recommend for professional service and peace of mind . Thank you Jetpets! Show reply
Reviews with attachments
As a very anxious cat mum, I can’t thank Jetpets enough for the care and professionalism they showed in relocating my two boys, Nocciolino and Miran, from Melbourne to Perth. From start to finish, the team were kind, reassuring, and kept me updated every step of the way. It’s never easy to trust someone with your fur babies, but Jetpets truly made… Read more · 1
me feel at ease — they treated my cats as if they were their own. Knowing they were safe and comfortable made all the difference for me during a stressful time. Special thanks to Iris and the whole Jetpets team for helping reunite my little family. I highly recommend Jetpets to anyone needing to move their pets with love and care.
I used jet pets nearly a year ago and iv just forgot to write my review. I had to leave Perth 3mths before rocket made his travels and trying to sort out plan from another country had me stressed and worried at first but then I was in contact with Danielle and my worries went away she was amazing answering my question after work hour because of… Read more · 1
the time difference was just amazing they collected rocket for me from a friend a house. They took him to the vets and got that side sorted and the updates were just great I was told all the staff fell in love with him im forever greatfull for everything they did for me and rocket and we can’t wait to eventually get back to Perth best pet travel company would always recommend
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Jetpets looked after the relocation of our Dog Whitlam from Sydney to the UK. The whole experience was seamless. I could not fault them. Whitlam arrived on time ready for pick up. The only disappointment was he didn’t look like he missed me much. lol He was very relaxed and settled in his new home quickly. I can’t imagine trying to do this move yourself. Highly recommend using Jetpets Show reply
Thank you for your excellent service – Dear Jetpets Team, We have successfully received the 10 kittens, and they are all very healthy and lively. Their fur is clean and well-groomed, and a few of them were even playfully wrestling inside the travel crate—it was absolutely adorable! Thank you for your excellent service, and we look forward to working with you again in the future. Best regards, Alyssa Show reply
Fantastic service – The receptionist and the transit people were fantastic . Thank-you Jetpets. Show reply
Latest follow-ups
We relocated from Sydney to London in December, 2025. I was incredibly anxious for weeks about the trip for our 15-year-old cat, Pippa, but Nicole and Kaye calmly and patiently reassured me with each email and phone communication. We really… Read more · 1
appreciated the email and text updates once Pippa was picked up from our home. It was a long trip for us all, but we were happily reunited at Gatwick with Pippa, who was in good health. She settled really quickly into our Airbnb. I'd definitely use Jetpets again.
Follow-up · The pickup from our house in Sydney was excellent - a kind, friendly woman reassured me that all would be ok. From that moment, until take-off, we received several updates via text and email. Eg when Pippa had passed the final vet check, how she was spending time waiting for the flight and so on. In London, we were phoned as soon as she was ready… Read more
From the moment we made the booking right the way through to picking up our dog Storm at London Heathrow Jetpets have been amazing! Our dog Storm arrived safe and sound after the long journey from Sydney to London and I can’t recommend Jetpets… Read more · 1
enough. I would also like to sing the praises of our dedicated consultant Chloe Bull, she is an asset to your business and a pleasure to deal with. Jetpets are the ultimate professionals!
Follow-up · The airport experience was good, we landed around 0530am and I received a text not long after to say Storm had arrived safely. About and hour later we received a photo of her looking happy and healthy. By around 9:30am we picked her up which was very seamless. Crate was massive but too big for us to fit in the car so we left it at the Animal… Read more
Thank you..our small time vet exhausted with all the necessary requirements from Canada back home. Plenty of communication, sometimes a bit much but no shortage of keeping us up to date with the entire process since March until drop off 15mins ago. Show reply
Follow-up · The hardest requirement was knowing we had to leave the country and it was going to take approximately 7mths to get exported. If we didn't have friends who were able to help look after our dog in that 7mths we would have needed to re-house and leave him in Canada. There was no assistance or advice as to what to do with him if we didn't have that… Read more
In-depth reviews
Exceptional care for my dog on an international journey — truly grateful! I want to thank JetPets New Zealand from the bottom of my heart for the outstanding care they gave my pug, Pepper, during his international relocation from Auckland. This journey took nearly a year to plan, and as the owner of a brachycephalic dog, I had many reasons to be… Read more · 1
anxious about such a long trip.
From the very beginning, Sherol was incredible — calm, patient, and always addressed my concerns. She explained every step clearly, stayed in constant communication, and made the entire process feel manageable.
A huge thank you as well to the vets, Levi, and all the wonderful staff who met Pepper along the way. Every single person treated him with kindness, professionalism, and genuine care. On the day of his flight, I felt completely at ease knowing he was surrounded by people who truly cared about his safety and wellbeing.
JetPets took away so much of the stress and worry, handling every detail and making sure Pepper’s long international journey was as safe and comfortable as possible.
Thank you again for looking after my boy. I am deeply grateful.
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Our experience with Jetpets was was first class - From the initial enquiry to the day our pup landed, everything was exceptional from the Jetpets team and global affiliates - Especially Rachael our Jetpets Consultant. We were moving back to the UK from Australia and wanted our 4.5 year old pup to join us - We were extremely anxious doing this and… Read more · 1
didn't know where to start - Rachael was assigned as our dedicated consultant and was a pleasure to deal with - She was incredible patience with my calls, questions and emails - Always responding quickly and putting our minds at rest on the process, paperwork and keeping us calm.
Buddy had to go into boarding for 3 days prior to his flight to have all this paperwork and health checks completed - He stayed at the Brisbane Pet motel who were amazing, and again took my calls and gave me updates.
You get regular updates and emails from Jetpets with key milestones as to where you pet is and the next step. Buddy was picked up for boarding on Friday the 28th of November and his first flight was on Monday the 1st of December to Doha. Once in Doha he had an overnight stay at the state-of-the-art Live Animal Centre to stretch his legs, relieve himself and have some well needed food and water - While we were there we got an email post card from them with a picture of Buddy saying he was well and could not wait to see us. After his stay he flew to London Heathrow on the 3rd of December landing the same day.
When he arrived at London Heathrow, you immediately get updates for the Airpets team including a picture of him out of his crate in a nice comfy boarding pen. Then they keep you informed of the clearance process that can take 4-6 hours - once cleared and all government docs complete my husband was able to pick him up without quarantine.
Buddy flew well, we did a lot of training prior for him to get used to the crate which is so important. When he arrived in London he was well, healthy, tired and a bit grumpy but then so are most humans on a long haul flight! ha ha
I cannot thank Jetpets, Brisbane Pet Motel, Qatar Airlines, and Airpets enough for the care you gave our little boy - to see him reunited with is daddy over facetime was amazing and I can't wait to be reunited with them soon.
Rachael, words cannot express my thanks and appreciation to you - I felt like you became a close friend during this process! Your knowledge, care and attention to detail is outstanding - Thank you so much for guiding us through the fog of paperwork and preparation for Buddy - He is one happy little boy with his daddy now and I cannot wait to be with them too.
I’m extremely happy with Jetpets’ amazing service in helping us bring our first little puppy, Butter, from Melbourne to Singapore. The team handled everything with such care, liaising with our breeder, arranging his pickup, boarding him at their lodge, and taking care of all the vet health checks and paperwork. Butter arrived safely in a spacious… Read more · 1
crate (even larger than required for his size), with his water bottle securely fastened, every detail was thoughtfully managed. Their online portal was also very easy to use and kept everything organized.
During Butter’s two-day stay, the Jetpets team kept me updated with photos and kind messages, which gave me so much reassurance. Knowing he was cared for by people who loved him just as much as we do made all the difference.
Transporting a young puppy can be stressful, but Jetpets made it smooth, professional, and full of heart. I highly recommend them to anyone looking for a truly caring and reliable pet transport team! <3 Thank you Jetpets, especially Katie and Janine!! :)
Positive reviews
Quick and professional. Our dog was picked up and delivered on time. Our girl was happy during boarding and got all the love from handlers. I will be recommending Jetpets to anyone travelling with a pet. Thank tou Show reply
Thank you for taking such great care of our fur babies Penni and MJ, and for bringing them safely from Auckland to Melbourne. We appreciated the regular updates, and the clear instructions throughout the process. We are so relieved to have them here with us!!! Show reply
My experience of ‘exporting’ my darling cat from Sydney to Wellington with jetpets was excellent & successful . I found all the jetpets staff friendly, helpful, expert/knew what’s what, caring… & the various communications the same - including the updates with photos & comments during the journey process : so soothing of owner nerves ! Many thanks Jetpets ! Show reply
Negative reviews
After my pets were booked in at the airport we received no other updates, they were on a split flight and I had to do all the chasing of their status. Unfortunately jetpets didn't live up to their glowing reviews this time.
We found it very disappointing to see that the photos and videos shown on the website differ significantly from reality. There was no Jetpets staff present to receive our cats upon departure, nor to hand them over to us at arrival. The crates we supposedly purchased and that were meant to be prepared for our cats turned out to be used, dirty,… Read more
covered in dust, and in very poor condition. Zip ties had to be used on the crate doors to prevent them from opening, and we believe that because of this, one of our cats injured her nose, she arrived at the destination with three cuts and blood on her nose.
I would never use this service again.
Hi Juan. Thankyou for your feedback and we take these… Read more
This is the 3rd time I have used Jetpet. & happy with the service. especially 2nd trip. But on this last trip from Sydney to Port Macquarie. I was really disappointed. I had no idea if my dog was in Sydney?? Tried calling Jetpet but not opened until 9am. Which is useless. No communication from them at all. Eventually Qantas staff helped with locating the dog. For what it cost me to fly her I expected a bit better. Not good enough.
Hi Elizabeth. Thankyou for your feedback and entrusting… Read more
Recent reviews
I had a fantastic experience transporting my miniature daschund from Perth to Melbourne. The team answered all my questions and left me feeling very comfortable and reassured. They kept me up to date and all instructions were very clear. I will 100% use them again. Show reply
Find out how Jetpets compares to other Pet Transport Services
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We moved from Melbourne to New Zealand and needed to take our senior (15yrs old) staffy. Whilst she is in good spirits, she has a number of health issues including a pacemaker and reduced mobility. I was desperately anxious about the whole process but I needn't have worried. JetPets took amazing care of her. She arrived fresh and happy and I was… Read more · 1
amazed how well she looked, despite what must have been a stressful experience. I can't recommend them enough. Rachael Eyles was our contact and she was so kind and patient with us despite our high maintenance personalities. I wouldn't hesitate to leave my pets with them in future. 10/10
10/10 service from Erin Whitford. We flew my cat Hazel from Sydney to Darwin without any issues at all and the customer service was incredible, alleviating any stress I had leading up to the flight. I would reccomend Jetpets to all my family and friends and anyone that loves their pet and needs to make a trip Show reply
Dogs were picked up and delivered as planned! Great job! Communication was terrific! More photos of dogs during their travels and kennel experience would have been lovely! Show reply
I truly believe this was the right choice. Even though the landing location suddenly changed during the flight, I’m very grateful that my cat was taken care of safely and responsibly until the very end. Thanks to the kind and dedicated staff, my cat was able to travel safely all the way from Auckland to Melbourne. I sincerely appreciate all the… Read more · 1
Jetpets team, especially those who looked after my cat Sun. It’s a place I can truly trust and highly recommend.
I was so worried about my dog travelling from australia to NZ but jetpets made the process a breeze. My girl was well looked after and very calm on arrival. Can't thank you enough. Highly recommend. Show reply
Jetpets was professional since my first communication. They gave me the confidence that my dear fur babies were going to be safe, handled professionally and with kindness. They sent me a very detailed quotation so it was very clear what to expect from the service. They sent me a very detailed itinerary with the information I needed. Lucky… Read more · 1
and Gorky were picked up from the Mickleham Quarantine, transported to the airport, flew to Brisbane, they sent me a lovely photo!, they were picked at the airport and delivered to my home. Erin kept me informed every step of the way; she was lovely, very helpful, communicative attentive and kind, right from the start until my dear ones were with me. I was relieved to know that my fur babies were in the best hands!
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Sincerely from me and my wife, we thank you and the rest of the Jetpets team in assisting our lovely baby girl on her journey from California, to then Kansas, then Texas up to our new home in Brisbane, Australia. Having you and Jetpets assist us is the best decision we've made for our move. The amount of worry that was taken off our hands was… Read more · 1
immense. You guys were always so keen to help and assist with any query, and communication was prompt and easy. We also greatly appreciated how you guys were ontop of everything (from her safety, food requirements, providing updates and caring for her) when Pusheen was delayed due to the weather and unforeseeable events.
Choosing Jetpets gave us security that everything was OK and under control. And now our baby is here, and she seems happy and already asking for play and pets!
Thank you again, from the bottom of our hearts, for delivering our baby safe and happy to our new home.
Sincerely, Arianne and Valerie
Beyond wonderful. I believe you can tell a lot about a company & service by how they respond when an emergency arises. JetPets were amazing, they went well beyond my expectations and most importantly their communication was outstanding at such a critical time. My personal circumstances required JetPets to respond quickly while my doggy was in transit and they were truly, truly amazing. The whole team. I highly recommend them. Show reply
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