Thank you for contacting us in regards to your recent experience with Jetpets. We appreciate you taking the time to speak to one of our Managers and providing us with your feedback.
The Jetpets Team.
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Hi Mark Thank you for contacting Jetpets in regards to your recent experience with us. One of our managers has left a message for you. Please let us know what time suits you best to make contac... read more »
Sharni asked on Nov 23, 2016
Hi Sharni, how exciting! It depends on who your breeder has booked with. If the booking is with Jetpets, we can definitely organise a delivery but please note this will be at an additional charge. Please give us a call on 1300 668 309 if we can help further - Jetpets.
Christel asked on Sep 16, 2016
Hi Christel, thanks for your question.
All airlines reserve the right to discard soiled toys and bedding throughout your pets journey to optimise comfort. As our fleece bedding lines the bottom of the travel crate, this may be why these were not affected should there be a few layers.
Jetpets can confirm our crates are in regulation with IATA transport standards and are accepted by all domestic and international airlines. Some governments and departure ports are more strict than others hence why we were unable to use your previous crates for transport from Australia.
We hope this helps to answer your enquiry.
The fleece is insufficient to absorb the urine and it sas soaked. A few layers would have helped. If you send your pet for 14 hour flight and received it dripping of urine and
shivering of cold, you will understand my disgust with the treatment of our dogs. Maybe the IATI transport standards should be raised.
The crates and travel on same airline between the same Countries were used.
A horrific experience for us and our dogs!
Christel replied on Oct 25, 2016
Learnng62 asked on Jul 17, 2016
Hi there, thanks for your question and the answer is yes, we can transport a rat into Tasmania. However, please note you will need to apply for an Import Permit from the Department of Primary Industries, Parks, Water and Environment for this move – and you will need to know the exact species of the rat for the permit. If you have any questions or would like to know more, please do not hesitate to contact us – 1300 668 309. Hope that helps!
The team at Jetpets