1,972 reviews
AI reviews summary
Pros
Verdict
Jetpets delivers a highly professional and reassuring pet relocation service, backed by attentive animal handling and thorough logistical support. The vast majority of customers report a seamless experience, highlighting clear communication and genuine care from staff at every stage of the journey. While premium-priced, the service successfully alleviates the stress of moving pets both domestically and internationally.
We recently used Jetpets to transport our beloved cat, Bluey, from Perth, WA to Gladstone, QLD, and the entire experience exceeded our expectations. From the very first interaction, the Jetpets team demonstrated exceptional professionalism, care, and attention to detail. Communication was outstanding throughout the process, with regular updates… Read more · 1
on Bluey's journey, wellbeing, and travel status, which gave us complete peace of mind.
It was evident that Bluey's comfort and welfare were their top priorities. Every aspect of the journey was carefully managed, and the team went above and beyond to ensure everything ran smoothly from start to finish.
We are incredibly grateful for the outstanding service provided and would highly recommend Jetpets to anyone needing to transport a cherished family pet. Thank you to the entire team for making what could have been a stressful experience so easy and reassuring.
The communication and helpfulness of all the folk at Jetpets was amazing from start to finish. They treated my Great Dane like the only dog in the world . It was fantastic. Drop off was so relaxed and non stressful for both Milkshake and me. Definitely recommend. Show reply
We honestly cannot thank the Jetpets team enough for getting our two cats, Rusty and Rocky, safely from Australia to the UK. Moving pets internationally is incredibly stressful, especially when you’re trusting someone else with such important members of your family, but Jetpets made the whole experience so much easier. We received regular updates… Read more · 1
throughout their journey, which gave us so much reassurance knowing where they were and how they were doing.
Rocky unfortunately developed a wound just before travelling, which made us even more nervous about the journey, but the care the Jetpets team gave her was incredible. They kept a close eye on her injury, made sure her treatment and cream were continued, and kept us updated on how he was doing. It was very clear that both cats were genuinely cared for rather than simply being transported from A to B.
Both Rusty and Rocky arrived safely in the UK and are now happily settling into their new home and being thoroughly spoilt!
We are so grateful to Kate and the entire Jetpets team for taking such wonderful care of them and for making such a daunting process feel manageable. We wouldn’t hesitate to recommend Jetpets to anyone needing to relocate their pets, especially internationally.
Thank you for looking after our little travellers so well! ❤️
Reviews with attachments
From the start to finish I cannot express how much our representative Chloe was in sorting this logistical move of a Golden Retreiver to Thailand. She is an asset to the company.All the staff were fantastice and we were kept in the loop at all times with reports, updates and emails.Our pet was delivered as per the itinenary and was safe and sound… Read more · 1
with videos and all was what I hoped for. Well done Jetpets highly recomended. Would never use anyone else.
As a very anxious cat mum, I can’t thank Jetpets enough for the care and professionalism they showed in relocating my two boys, Nocciolino and Miran, from Melbourne to Perth. From start to finish, the team were kind, reassuring, and kept me updated every step of the way. It’s never easy to trust someone with your fur babies, but Jetpets truly made… Read more · 1
me feel at ease — they treated my cats as if they were their own. Knowing they were safe and comfortable made all the difference for me during a stressful time. Special thanks to Iris and the whole Jetpets team for helping reunite my little family. I highly recommend Jetpets to anyone needing to move their pets with love and care.
I used jet pets nearly a year ago and iv just forgot to write my review. I had to leave Perth 3mths before rocket made his travels and trying to sort out plan from another country had me stressed and worried at first but then I was in contact with Danielle and my worries went away she was amazing answering my question after work hour because of… Read more · 1
the time difference was just amazing they collected rocket for me from a friend a house. They took him to the vets and got that side sorted and the updates were just great I was told all the staff fell in love with him im forever greatfull for everything they did for me and rocket and we can’t wait to eventually get back to Perth best pet travel company would always recommend
- +3
Jetpets looked after the relocation of our Dog Whitlam from Sydney to the UK. The whole experience was seamless. I could not fault them. Whitlam arrived on time ready for pick up. The only disappointment was he didn’t look like he missed me much. lol He was very relaxed and settled in his new home quickly. I can’t imagine trying to do this move yourself. Highly recommend using Jetpets Show reply
Thank you for your excellent service – Dear Jetpets Team, We have successfully received the 10 kittens, and they are all very healthy and lively. Their fur is clean and well-groomed, and a few of them were even playfully wrestling inside the travel crate—it was absolutely adorable! Thank you for your excellent service, and we look forward to working with you again in the future. Best regards, Alyssa Show reply
Latest follow-ups
Moved back from NSW to wa Again contacted iris , which again was outstanding with her assistance to get Royce back to wa All staff at both locations amazing , and again a door to door exceptionally smooth stress free experience Show reply
Follow-up · The cost for my dog might be different to yours as I needed to get a crate made That said it’s then yours to keep or sell I just donated mine back , but my cost was $2000 approx Both times dropped off in Perth / Sydney He was allowed freedom to roam around offices, again depends on if other dogs there and the social ability of dogs there Then… Read more
My experience with Jetpet was exceptional from start to finish – My experience with Jetpet was exceptional from start to finish. They ensured a seamless transfer for my beloved Kitty, without any turbulence or stress. Firstly, their responsiveness stood out; they promptly answered all my emails, addressing any… Read more
concerns I had along the way. The handler who delivered Kitty was not only professional but also incredibly friendly, making the experience pleasant for both me and my pet.
Jetpet impressed me with their sophisticated tracking system. At every step of the journey, they kept me informed via SMS and emails, ensuring effective communication throughout. This level of attention to detail gave me peace of mind, knowing exactly where Kitty was at all times.
Another standout feature was their hotline service. I once needed assistance late in the evening, around 9PM, and was pleasantly surprised when they answered my call promptly. Their availability at such hours is a testament to their dedication to customer service.
Overall, I highly recommend Jetpet for their professionalism, friendliness, and efficient service. They made what could have been a stressful experience into a smooth and enjoyable one.
Follow-up · It’s been two years since I used Jetpet to move my Kitty in June 2024, and I wanted to share how much I still appreciate that experience. The move was completely stress-free, and I am still so grateful for their professional communication and constant updates. A special shout-out to the gentleman who delivered Kitty; he was so kind, professional,… Read more
We relocated from Sydney to London in December, 2025. I was incredibly anxious for weeks about the trip for our 15-year-old cat, Pippa, but Nicole and Kaye calmly and patiently reassured me with each email and phone communication. We really… Read more · 1
appreciated the email and text updates once Pippa was picked up from our home. It was a long trip for us all, but we were happily reunited at Gatwick with Pippa, who was in good health. She settled really quickly into our Airbnb. I'd definitely use Jetpets again.
Follow-up · The pickup from our house in Sydney was excellent - a kind, friendly woman reassured me that all would be ok. From that moment, until take-off, we received several updates via text and email. Eg when Pippa had passed the final vet check, how she was spending time waiting for the flight and so on. In London, we were phoned as soon as she was ready… Read more
In-depth reviews
We recently moved from WA to Tasmania and brought our six pets with us - five cats, all aged 14+, and our blind 10 year old dog. As you can imagine, the thought of getting them all safely across the country was probably the most stressful part of our move. We asked around for recommendations and everyone told us to use Jetpets. Now we understand… Read more · 1
why.
From our very first call, Erin was brilliant. She talked us through the whole process, arranged all of our bookings, and helped us stay on track with pre-flight vet requirements, timing, and paperwork.
I also visited the Jetpets office in Perth to collect our travel crates and the team there were wonderful too. Everyone we dealt with was clearly an animal lover and incredibly kind, patient, and empathetic.
We flew all six pets from Perth to Hobart and received several updates after dropping them off and before they boarded their flights, including photos and notes from their handlers. Those little updates were incredibly comforting at what was a pretty emotional time for us.
Most importantly, all of our furkids arrived safely in Hobart and seemed fine when we picked them up. Our dog was incredibly waggy and happy, which was especially lovely to see as we’d worried that flying might be extra stressful for her because she’s blind.
We honestly can’t thank the Jetpets team enough. The communication was 10/10, the pricing was reasonable, and most importantly, we felt like our animals were genuinely cared for throughout the entire journey.
Everyone recommended Jetpets to us, and now we’ll be recommending them too. An all-round great experience and one we’re incredibly grateful for.
Find out how Jetpets compares to other Pet Transport Services
Know better, choose better.
Flying your pet internationally is one of the most stressful things you can do as a pet owner, but Jetpets made the entire experience so comfortable from start to finish. We booked our 12-year-old Bichon, Bali (her name), from Perth to Auckland. From the moment we booked, the communication was consistent and reassuring; they handled the entire… Read more · 1
process end to end, so we never had to wonder what was happening or what came next. Every member of the team we engaged with was such an avid pet lover, which set me at ease.
The highlight was the airport transit lounge. We received a travel report card on Bali, covering her personality, her walk, and her toilet break, along with a personal note from her dedicated pet handler and the most adorable photos of her during her stay. As someone who was genuinely anxious about this, receiving that update was such a gift. It made the whole experience feel personal and caring rather than clinical.
Bali bounced back so quickly after her journey, and I truly believe the quality of care she received made all the difference.
I would not hesitate to recommend Jetpets to anyone flying their pet. These people genuinely care.
- +2
We have had a really great experience with Jet Pets, specifically with our consultant Erin and our pets handler Tahnia! We have 3 cats and 3 dogs who we had picked up from home, spent a few days in boarding, caught a flight or two to move interstate. Over the 6 of them we have some dietary requirements, long term medical requirements and the day… Read more · 1
before flight we had a small medical emergency requiring medication. All of which they were very understanding and supportive about! I was easily able to contact them everytime timr I needed to update something and was met with so much kindness from Erin. Just note it is airline policy they can’t ship medicine for the pets so you will need to post those yourself prior to travel. And the superstar of our experience was Tahnia, I cannot say enough lovely things about her. I had my 1 year old in tow as we loaded up all 6 pets between the two of us, and we unexpectedly had an issue with one of the cats who became severely distressed. Tahnia was so compassionate and concerned about his wellbeing and really went above and beyond to care for him, immediately contacting their vets to organise sedation to help him feel more comfortable and spending time with them on arrival to help settle them. Even going as far to personally message me updates and videos of them. I was very anxious to see my babies off, but she truly put me at ease and took her time getting them all comfortable. We loved the little updates we got about their travels too, thank you guys for being the best! ♥️
Positive reviews
Erin made booking our trip easy. Our pet arrived happy, but tired . 6 hours in a day for a pet is a long time but Jess who handled him during his 2 hour break did a great job of keeping him comfortable and me updated on his welfare. Not Jetpets fault, but signage and direction and assistance at the arrival airport was inadequate. Perhaps a map indicating pick up area would easily resolve this issue. Show reply
We primarily worked with PetExpress to move our pups from the US to Australia. We forgot to set up pickup from quarantine before we arrived, but Jetpets quickly accommodated us and helped us bring our pups to our new home. The driver was super friendly and supportive. Thank you! Show reply
Jetpets were amazing, from the first phone call , help with sorting which airline to book and coordinating in order to avoid delays on either end . Thank you , Poppy thanks you too, . Will definitely be using your services again. B Show reply
Negative reviews
My pet's arrived covered in urine, my dog with a bleeding neck. Their app was supposed to give me updates, I recieved none from airport drop off to home arrival. I was supposed to recieve a call regarding my animals arrival, I didn't. From start to finish I have had to chase this company regarding welfare concerns with travel and my animals. Never again.
After my pets were booked in at the airport we received no other updates, they were on a split flight and I had to do all the chasing of their status. Unfortunately jetpets didn't live up to their glowing reviews this time.
Thank you for your feedback — we genuinely appreciate you… Read more
We found it very disappointing to see that the photos and videos shown on the website differ significantly from reality. There was no Jetpets staff present to receive our cats upon departure, nor to hand them over to us at arrival. The crates we supposedly purchased and that were meant to be prepared for our cats turned out to be used, dirty,… Read more
covered in dust, and in very poor condition. Zip ties had to be used on the crate doors to prevent them from opening, and we believe that because of this, one of our cats injured her nose, she arrived at the destination with three cuts and blood on her nose.
I would never use this service again.
Hi Juan. Thankyou for your feedback and we take these… Read more
Recent reviews
Thank you for the excellent job you did, getting Britz Brandy Fizz & Britz Golden Sunset to their destination. I was impressed with the ongoing travel movements. Thank you, Jeanette Show reply
Find out how Jetpets compares to other Pet Transport Services
Know better, choose better.
I cannot thank the team at Jetpets enough for taking such incredible care of our dogs! Moving pets can be a nerve-wracking process, but Jetpets made the entire journey smooth, stress-free, and seamless from start to finish. A huge special shout-out to Louise, who was absolute gold throughout the coordination process! She was incredibly… Read more · 1
reassuring, organized, and kept us updated every step of the way. Her patience and attention to detail answered all our questions and gave us total peace of mind.
Another massive thank you to Michael, who delivered the dogs right to our doorstep on Sunday! He handled our pups with so much genuine warmth, care, and professionalism. Seeing them arrive safe, happy, relaxed, and ready to settle right into their new home was the absolute best feeling.
Jetpets truly treats your pets like their own family. I cannot recommend Louise, Michael, and the whole Jetpets team highly enough. Thank you for reuniting our family!
Friendly staff Deb, Erin and Kate were all. Brilliant, very effective and quick communication. Made the transition to bring my pets interstate easy and with no stress. Providing regular updates through the whole trip right up to arrival at my home. My puppies arrived happy and settled which was such a relief. Show reply
Completely smooth operation, the schedule they gave us was stuck to perfectly. Everyone we had contact with was brilliant, the cat turned up in good shape not stressed at all, so he must of been cared for well. Highly recomend the team at Jetpets if you need a pet moved. Show reply
Excellent service from start to finish. Our four year old golden retriever arrived safely from Auckland to the Sunshine Coast. Door to door service meant seamless service. Thank you ☺️ Show reply
Thank you Jetpets,I was told you were the best and you did not disappoint. Our fur baby was picked up in Melbourne and delivered safely to Perth with regular updates. I highly recommend Jetpets for transporting your precious fur babies Show reply
Could not be more grateful for the team at Jetpets, especially Christy for taking such good care of my babies! It was so comforting knowing they were safe and in good hands. You receive updates and photos via a report card along the way which is such a nice touch. Would recommend jetpets to everyone and will definitely use them again if i ever need to! Show reply
Thank you so much to JetPets NZ team for the AMAZING job handling our fur babies. I can’t stress my gratitude enough for Summer who organised our whole travel, made me feel supported and reassured that our babies had the best care and attention. She was so knowledgeable, kind and caring throughout the whole process and really eased my mind with… Read more · 1
how efficient and helpful she was. Levi, Tessa, Fiona and the rest of the team for making us all comfortable with the travel. Ace & Lou arrived safely and excited to Brisbane and are loving their new life here. Thank you JetPets for keeping our family together ☺️
We recently used Jetpets to transport our two cats from Perth to Sydney, and we couldn't be happier with the service. From our very first phone call through to the safe delivery of our cats in Sydney, the entire team was professional, caring, communicative, and incredibly helpful. They kept us updated throughout the journey, sent us photos along… Read more · 1
the way, and gave us complete peace of mind knowing our cats were in such capable and compassionate hands. Moving pets across the country can be stressful, but Jetpets made the entire experience smooth and reassuring. We are so grateful to everyone involved for taking such wonderful care of our furry family members. We wouldn't hesitate to recommend Jetpets to anyone needing pet transport, and we will definitely use them again if the need arises. Thank you to the whole team for your outstanding service!
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Jill. We are sorry to hear about your recent… Read more