Best Pet Transport Services

We shipped our dog from Australia to the U.S. From the start to finish JetPets was just fabulous to work with. They were professional and efficient all the way! Our dog landed happy and healthy! Highly recommend.

strongly recommend choosing another provider. When comparing my puppy quotes for the exact same flight on the same day, their price was far higher. … Read more

To make matters worse, customer service from Josh has been terrible. I am still waiting on a callback about an international quote from 2025. Save your money and shop elsewhere

We needed a shipping container moved from our business it had to moved a fair way too about 60kms in distance! Chantelle was amazing at organising… Read more

and was very prompt in booking a day/time to move it.

We couldn't be happier with the service from start to finish!

Jaydon fantastic person to deal with, felt good from the first conversation, very helpful and made the process relaxed

Very disappointing experience with AeroPets. We had to cancel our puppy's transport on Saturday, with the flight scheduled for Tuesday. We understand… Read more

AeroPets has a 7-day cancellation policy, however, having a cancellation policy does not automatically mean retaining the entire $517 is reasonable. Our booking consisted of $118 for the Virgin Australia flight, $249 for the Ballarat pickup and $150 for crate hire. We cancelled before the transport took place. No driver travelled to Ballarat, the puppy was never collected and the crate was never provided. We have asked AeroPets to explain what actual costs or losses they incurred as a result of the cancellation and why they believe they are entitled to retain the entire $517. So far, we have been refused both a refund and a credit. We understand a business can have reasonable cancellation costs, but under the Australian Consumer Law, cancellation terms can potentially raise unfair contract term issues where they create a significant imbalance, aren't reasonably necessary to protect the business's legitimate interests, and cause financial detriment to the consumer. We aren't asking AeroPets to absorb genuine costs they actually incurred. We are asking for transparency about what they actually lost when the booking was cancelled before the transport occurred. Because at this stage they are making profit of doing nothing. We remain open to resolving this directly with AeroPets and welcome them to contact us regarding a fair resolution. We hope AeroPets will reconsider its position and provide a reasonable refund or credit based on the actual costs incurred. Very disappointing outcome, particularly when no transport service was ultimately provided.

dogmovers transported a puppy from south Australia to Victoria for us. they were absolutely fantastic to deal with and we were updated arrival times etc. driver was very friendly and arrived on time. the puppy arrived healthy and happy

Very disappointing experience – please think carefully before leaving your pet here We are travelling Australia with our French Bulldog, Peanut, and… Read more

recently left him at Hanrob Darwin for 10 days while we travelled to Bali.

When booking, we gave strict instructions that Peanut was not to socialise with other dogs. We also toured the facility beforehand and chose Hanrob because the air-conditioned kennels were important to us.

We dropped Peanut off happy, healthy and walking normally. We collected him completely differently.

When staff brought him out, he could barely walk and was clearly in significant pain. He had a bleeding puncture wound through his front leg, swelling and missing fur, injuries to his other front leg, and one ear was bleeding internally and externally with what appeared to be a puncture wound. Both ears had saliva on them. He was distressed and nothing like the happy dog we had left behind.

What was particularly concerning was that the staff member bringing him to us appeared unaware of his injuries. When we asked what had happened, staff said they didn’t know. We immediately reminded them of our strict no-dog-contact instructions.

The manager later confirmed Peanut had not socialised with other dogs but also said they did not know how he had been injured. We were subsequently given possible explanations involving a protruding nail or sharp cable tie. We did not believe these explanations explained the injuries we were seeing.

We took Peanut to the vet that afternoon. He was extremely distressed and in significant pain, and the vet was unable to properly dress all of the wounds. That night he could barely lie down because of the pain. Hanrob did cover the initial veterinary consultation, which we acknowledge.

We later requested CCTV, photographs, records and an incident report, as well as assistance with any further veterinary treatment and a refund of the $700+ boarding cost.

After almost three weeks, we still have no satisfactory explanation for what happened.

Hanrob’s company vet suggested the injuries may have been caused by a reaction to the dog wash and implied they could have been self-inflicted. We strongly disputed this. Skin allergies do not explain apparent puncture wounds and bleeding from the legs and ear, and given the location of the injuries, we questioned how Peanut could have caused some of them himself.

We provided Hanrob with the veterinary report, which recorded wounds consistent with another animal. We were told they would seek clarification from our vet, but we have still received no satisfactory explanation.

I have followed up numerous times and contacted Hanrob Head Office twice to make a formal complaint. Despite this, no Head Office representative has contacted us to discuss what happened or apologise for the experience.

Peanut went into Hanrob happy, healthy and walking normally. We collected him injured, in pain and barely able to walk.

We chose Hanrob because we believed we were leaving our dog somewhere safe. We clearly communicated his needs and specifically instructed that he was not to socialise with other dogs.

We have tried repeatedly to resolve this privately and amicably. Unfortunately, we still don’t have answers.

If you are considering Hanrob Darwin for your pet, please carefully consider our experience before making your decision.

Hands down the best pet transport company around. They are genuinely concerned about the welfare of your animals. They have a 24-hour emergency… Read more

contact number, which other companies do not have, and they are open on Saturdays. The Tail Travel Team is delightful to deal with and always ready to assist. I can't thank them enough for the terrific service they gave to me and my pets. They are awesome!

Had two cats transported from Central Coast NSW to Toongabbie Victoria, having been in transport for 30+ years being the state manager for couriers,… Read more

air freight etc, the service received was out standing. Excellent communications with excellent care being taken for these two moggies. Van was exceptionally clean also, I would highly recommend.