Jetstar
8,806 reviews
AI reviews summary
Pros
Cons
Verdict
The airline provides a low-cost entry point with effective assistance for passengers with specific mobility needs. However, the experience is frequently undermined by significant operational unreliability and a rigid approach to baggage fees at the gate. While base fares are competitive, the cumulative impact of delays and additional service charges often diminishes the perceived value.
Just flew back from Adelaide to Sydney. Boarding was at 8.45am for 9.15am flight. They were calling last call for boarding before 8.45am repeatedly. I got to the gate and was told I couldnt take the coffee i had just bought on the flight. Asked why it was last call when the boarding had just opened, they said they wanted to get away early. … Read more
Got to Sydney and had to circle for 50 minutes delay. Honestly these people have no idea what they are doing. Just making it up as they go.
I don't why I am really bothering to write a review about Jetstar because after my conversation with them, and looking at their reviews, they have proved that they have respect for their customers at all, hateful company. Jetstar cancelled my return flight to Sydney several weeks in advance and moved me to a later flight. Because the new time… Read more
meant I would miss my scheduled appointment, making the trip pointless, I asked for a flight credit to use at another time. They flatly refused. This wasn't a day-of weather delay or technical issue—it was a commercial schedule change weeks ahead of time that suited them and left me stranded. I couldn't take the rescheduled flight, lost all my money, and feel completely ripped off. Do not fly with Jetstar if your timing actually matters; book with Virgin or Qantas instead.
I wish there was an option to give zero stars! For my Perth to Brisbane flight, Jetstar emailed 5 hours before take off to advise there'd be a delay pushing it from 11:10pm to 11:45pm. Midnight the flight gets cancelled and rebooked for 1pm the next day. They were meant to sort accommodation and meals. 1:30am they tell us all hotels are booked… Read more
and that we should make our own arrangements. Of course we couldn't at 1:30am! They had a good 5 hours to figure it out before cancellation and still actively chose to leave us out in the cold. If I don't contribute much to society then this is it, AVOID JETSTAR LIKE A PLAGUE!
Reviews with attachments
Bad experience face while travelling to Perth from Melbourne airport. Show details
Jetstar lost my bag 6 weeks ago and is weaponising a fake police loophole to avoid paying." Show details
I really just dont like the turbulance as it is on a plane its normal and it can be so scarey, at that tuesday flight was, That the lady next to me was holding onto me, very tight which i really didnt mind as she was screaming a little and i helped calm her down But what i really dont like is when the pilot and flight attendents dont warn you or… Read more
apoligise for this happening.. its the 4th plan in 12 months no one says anything why is that ???
The other thing is when 20mins into the flight i was really sick when i saw the dirty lights above me,,, it looked like blood over them.. It really alarmed me and totally made me sick in the dunny ( frightened me ) i know its extreme yes but it wasnt nice to look at it as it was all red like blood They should be all cleaned also
Rescheduled or bumped off the list! Could this be the case??? Am I assuming yno? Here goes: Flight rescheduled (01,10) by 10 minutes via email notification for flight at Xmas Airline declined to put me on a early flight citing policy 1hr policy Rescheduling and changes to my flight often happens to me as I am a regular flyer with airline this… Read more
is a issue
Due to fly out (24,11) Xmas eve asked I be compensated for this dollar value
I am making a current claim dollar value as I made successful claim and won against the airline in the past once for almost $699
Where a flight was cancelled but airline did not acknowledge the travel insurance I had talken out
This airline needs to reflect and show accountability to customers and honour their customers tickets and schedules
I planned months in advance for this and am organised so why is the airline not organised
I am after some money via a claim Disappointing particularly round Christmas
Give customers a fair go
- +1
Don’t fly Jetstar – We flew Jetstar flight 57 to Bali in December 2024. The flight was supposed to take off at 7:20am AEST and was delayed until 8:30am. Then they boarded everyone and we sat on the plane in the airport until about 9am instead took off at around 9:05am. They did not tell anyone why it was delayed. There was no inflight entertainment and they turned… Read more
off the WiFi, and also the meals were expensive. Since the flight was delayed, we missed our ferry over to Nusa lembongan and had to wait another 3hrs. We definitely don’t recommend flying Jetstar, even though they’re cheap it’s probably not worth it. Also the baggage reclamation was slow.
Frequent last-minute cancellations and multi-hour delays occur with minimal updates or transparency regarding the cause., no accountability, extednded delays. I have travelled to 25 different countries, with lots of different airlines, no one is worse then Jetstar. Show details
Extremely Un productive, Four Cancellation's in One Day… how is this even Possible?, Leaving My Daughter Stranded and offering No Compensation for Something That clearly wasn’t Her Fault, And having to wait 14 days for a Refund is just ridiculous , when Payment is Made for a Flight Ticket, You Take it Straight Away, so Why is it such a long wait… Read more
for a refund ?, Please Explain?, My Daughter got really upset and actually suffers from Anxiety & Your text saying technical difficulties with Your Plane, is reason for continuing Delays, she thought Your planes weren’t maintained & It my Crash… please do the right thing, Compensate Your Customers adequately when You are at Fault, instead You made Her Get stranded without any Money to Survive until She Got a Flight Home.. Shame On You, Puting Her Life in Danger, with No Regard for Her Safety, extremely Poor Customer Service. The Faulty plane is stuck on the Tarmac, delays after delays. So many People Stranded Because of Your Neglect.
It must have Been so Terrifying for My Young Daughter who thought She’d be home in an Hour and a… Read more
Flying from Melbourne au to Phuket 2.5 hrs in had to turn around and fly back to Melbourne , as plane had some type of issue with wing , then flight was cancelled till next day , had to get uber to / from airport which was expensive seats uncomfortable esp for a long flight have to pay for entertainment $15 , even a cup of tea $5 when returning… Read more
from Phuket to Australia just before entering plane everyone’s bag was checked no water or drinks allowed on flight ! If want water you get just over 1/2 a small paper cup full , staff don’t smile very cramped had to pay extra for baggage as was over 20kg so many hidden fees , lm a Jetstar member and l see no benefit at all because our flight to Phuket had to fly back l tried to reschedule flight back for 2 days later could not do anything online ! Then when l rang was double the price jumped from $648 to $1248 for 4 people ended up costing me over $5000 in airfares ,with no proper service no entertainment unless you pay , being so squashed on plane for so long ! never fly again with Jetstar customer service is horrible can’t do anything in app , always so many issues yet no proper service felt like cattle shoved into a plane
I'd like to be able to give Jetstar negative stars. They are the best at late departure. Unbelievable. I guess you get what you pay for.
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Jetstar had a flight delay from Perth to Melbourne. Made me missed my connecting train and had to book another flight back to Sydney to get to Wagga costing me additional $1400. I made a complaint at their service desk in Melbourne, the staff there was very rude and unsupportive. Unprofessional staff and service. Show details
Delayed then after delay waited 45 minuiyes and still not even on the plane
Flight delayed again for 3 hours. It is absolutely unreliable. It happened at least 3 times in the past 30 days either delayed or cancelled. Don't fly Jetstar unless you have no choice. Show details
Couldn't check-in online an hour before flight. Get to the airport 40 minutes early they tell me check-in has closed. [Name Removed] or whoever from gold coast and his team would not help at all.
Latest follow-ups
Seats have no lumbar support. The seats that you pay for extra legroom have had been reduced by 100 mm since my last flight. Hosties do a very half assed job. Our midnight Flight back from bali was freezing cold, No Heating.No Blankets. It is a shame that VIRGIN don't do a direct flight from Adelaide to Bali. I would be happy to pay double. Show details
Follow-up · Jetstar punish you for not flying on Qantas. Everything from the staff to the food to the cabin temperature to the seat are designed to make you want to kill yourself. It is 3rd world transport. You have no choice of airlines if you want to go to Bali. It was great when Virgin were flying....Those were the days.
No wonder there is a drop in tourists to Bali.
31 October 2026 and flying Brisbane to Cairns. Three delays already and no idea if we are ever going to get in the air. TERRIBLE CUSTOMER SERVICE by this airline and we should be compensated. Return journey on 4 November 2026, I suffer from complex… Read more
PTSD from 20 years RAAF service and three life threatening DV relationships after a nervous breakdown in acne from head to toes. Two attempted rapes in my bedrooms, one eyeballs on mine, hands over my throat, ‘you move and I will kill you’ written off as a drunken prank and the other daily for four weeks, he jumped on top of me grinding his genitals into mine until it hurt whilst everyone on course laughed at me. Both of these male perpetrators doused themselves in cologne. Sitting next to me on the return journey from Cairns to Brisbane was a male who doused himself in cologne so I asked two Jetstar staff members to be moved. First one ignored me completely and Cabin Manager, Mel told me that because of Qantas Group management policy decisions, no person can now be moved from their designated seat. Have not slept since returning to Brisbane and Qantas Group management has not apologised for the exacerbation of my complex PTSD symptoms. No communication whatsoever from them, indicative of sheer ignorance of my disability. 14 November 2026 No communications from Qantas Management Group and clearly they do not care about those with a disability that they cannot see ie mental illness.
Follow-up · 10 November 2026. Zero response from Qantas Management Group about dealing with a passenger with a disability. Very poor indeed and reflective of their policies.
Was supposed to fly out at 1035am October 5th monday but 2 hours before flight i got a text saying flight was cancelled i had to jump on line to find another time there was one flight at 945am but was leaving at 1015am due to delay jetstar told me… Read more
over the phone if I could make it to the Jetstar kiosk before 930am at Sydney airport I could get on got there at 915am after running up all the stairs with my suitcase only to be told my 945am flight leaving at 10.15am has gone we are closed and to go away i had to rush to Qantas to find a seat on a plane to Melbourne or i would of lost my hotel reservation i booked for the week cost me $814 with Qantas at last minute booking and Jetstar now don't want to cover the 814 ticket i had to buy or the cost of 252 for the flight they cancelled due to maintenance heven help me on my return flight with them next Monday will never fly with them once I get home
Follow-up · They never told me what caused the maintenance issue and no they never offered me other flights they said we can't help you and to go away the return flight was just o.k but the product damage has already been done i finally got my refund but will never trust them again
Positive reviews
Its cramped like all those Boeing 787's are designed but I think they are great value for money. The staff are always friendly & professional. They tend to have one pilot from the departing country & the arriving country (though that make sense as a standard) Excellent bang for your buck. I just say bring your own food, & a blanket & small pillow if flying at night
The flight was really smooth and uneventful, the staff were really kind and willing to help. Due to rough weather conditions, the flight was delayed by 40 minutes. Despite the windy weather, the pilots managed to land the plane really smoothly. The only thing I didn’t like was the fact that a water bottle costed us $5 in aud. Show details
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Came in to Sydney on a flight from Dubai. Sydney airport is enormous and very difficult to navigate, particularly when you’ve been travelling for 30+ hours from the Uk. We finally managed to find the Jetstar bag drop off stands only to be told we’d missed our domestic flight. I was close to crying but we found the customer service stand and… Read more
Belinda, our saviour of the day! Belinda was absolutely brilliant. She checked our bags, booked us on the next flight to Gold Coast and we were so grateful. Please pass this on - Belinda, you are amazing and we thank you so very much for your help.
Negative reviews
Forget the delays and poor service, thats expected for a budget airline but when they employee rude arrogant worthless pieces of rubbish thats becomes a problem. Simply put a cheap conpany with even cheaper worthless people
4 out of 5 flights delayed in recent years. 1 trip to Singapore completely cancelled 5 days away from flight with no compensation. In Seoul the departure board shows 250 airlines departure times.. Only 2 airlines were delayed. Jetstar was one of them. They started weighing carry on luggage recently. Got charged $85 for being 3kg over. No… Read more
warning. I had my drinks/jacket in the bag so I actually got charged for my jacket and drinks when I could have worn or carried these. Should have just been a warning. Worst airline ever.
Asked the customer service officer for assistance with regards to getting an emergency seat. She responded with a tone of disdain, like I was asking her to run a marathon " if you didnt pay for it you cant get it, its a full flight, just check in over there", and then she promptly dismissed me and my family. Alaikum Salam my sister. Show details
Recent reviews
Very disappointing experience with Jetstar. It honestly felt unfair and like a complete money-making exercise. My partner booked ticket through a third-party provider, and was only around 5 minutes late for check-in. He was told to stay in the line where he had to stay for 15 mins there. Despite this, he was told that he could no longer check in… Read more
and had to book another ticket. What makes the situation even more frustrating is that the flight itself was delayed by around 30–35 minutes. If passengers are expected to be strictly on time, the airline should also be accountable when flights are significantly delayed. It is extremely frustrating to be told to purchase another ticket because of a few minutes, while the airline’s own flight is delayed by half an hour or more. I understand that airlines have check-in policies, but the lack of flexibility and customer consideration in this situation was extremely disappointing. Aren't we also suppose to get meaningful compensation or assistance despite the circumstances. This experience has seriously affected my trust in Jetstar. Customers should not feel like they are being forced to pay again because of a few minutes when the airline itself is operating with a 30–35 minute delay. Very disappointing customer service in hobart such a rude attitude. I hope Jetstar reviews how situations like this are handled.
Person coughing sneezing seated behind us Jetstar staff should intervene and provide face mask or tell person to cover face otherwise person can infect whole plane Show details
Changed my flight from domestic to international didnt tell me, changed my priority seat for no reason, service on the plane was a joke, the cabin crew had no idea what they were doing this is the worst domestic flight i have ever been on, Show details
Absolute shocking seats. Flights return Melbourne to Denpasar. Seats are like planks, honestly my tail bone was so tender after these flights, 6 hours. Do yourself a favour and fly another airline, forget this true cattle class.
Flight 1 hour late leaving Melbourne No inflight entertainment
Why is Jester doing this to me? I paid my money for my luggage to be safe and delivered to where… Read more (+1 reply)