Jetstar

I have always fly with Jet star all the time, from Perth, Sydney, Brisbane, Adelaide, Melbourne. From Check In to Arrival at the destination with effortless Travel. I even made friends with cabin crews and pilots for that matter of how the flight was superb. However, Today, i had o drop off my sister and brother in Law from Sydney airport … Read more

arrival in to Nadi Int Airport this afternoon.. To be Honest Arrival into Sydney Terminal excited when greeted by the lovely Lady who was at the front of the entrance into the checking In line. And when we reached the counter we were served by a lady and i believed who was a Muslim and her name was Raima or Naima and was a very tentative Listener but not very helpful at all. I had prepared the luggage to suit the 3 suit cases totalling up to 47 kg per passengers. Eventually upon calling on line to ask the previous day, the lady that Served me was Chin ron the call Centre i believed, said that it was okay to combine the weights of both passenger into three luggage as she said it was okay to do so. We arrived at sydney airport this morning with the same arrangement that was approved bu Chin on the phone the previous day which was on Monday the the 25/05/2026. Cut the story short, the lady that served us kept aying that we were over the weight and had to pay or buy two plastic bags and take out 1 kilos and pack it in this two plastic bags... which we did not intend o do. As first we cant buy anything else and secondly, why when they both have a total of 94 kilos in total was what i purchased on their behalf through the phone. They arrives into Nadi only to find out that the three suit cases did not arrive at all his afternoon on their flight... and whats worst was, my brother in law was on a wheel chair with Dialysis, heart problem, asthmatic and stomach cramps when he is stressed out and also missed his medication. One of those suitcases has all his prescriptions and medicine and pills and his sickness depends those suitcases thats did not arrive into Nadi Airport in Fiji this afternoon. I made another call as they called me from fiji stating that none of the suitcases arrived and. He needs his medicine (pill) upon arrival.. which did not happened as expected. So i made calls and only to be told that it will take a whole day for the investigation. I am totalling against this procedure, especially when you fully paid for the services and it was not executed and delivered as expected. My Brother in Law life is in The Jetstar's Jurisdictions as you know that the suitcases was not uploaded into the aircraft and you should be transparent with us and tell us openly rather awe realised it upon arrival nothing was uploaded from sydney. SO I LETTING YOU KNOW THAT BECAUSE OF THIS SERIOUS CASE, I HAD LODGE THIS INCIDENT WITH MY Lawyers and THEY WILL BE Contacting THE JETSTAR LEGAL REPRESENTATIVE...REGARDING This issue.

Jetstar lost my bag 6 weeks ago and is weaponising a fake police loophole to avoid paying." Show details

I really just dont like the turbulance as it is on a plane its normal and it can be so scarey, at that tuesday flight was, That the lady next to me was holding onto me, very tight which i really didnt mind as she was screaming a little and i helped calm her down But what i really dont like is when the pilot and flight attendents dont warn you or… Read more

apoligise for this happening.. its the 4th plan in 12 months no one says anything why is that ???

The other thing is when 20mins into the flight i was really sick when i saw the dirty lights above me,,, it looked like blood over them.. It really alarmed me and totally made me sick in the dunny ( frightened me ) i know its extreme yes but it wasnt nice to look at it as it was all red like blood They should be all cleaned also

Rescheduled or bumped off the list! Could this be the case??? Am I assuming yno? Here goes: Flight rescheduled (01,10) by 10 minutes via email notification for flight at Xmas Airline declined to put me on a early flight citing policy 1hr policy Rescheduling and changes to my flight often happens to me as I am a regular flyer with airline this… Read more

is a issue

Due to fly out (24,11) Xmas eve asked I be compensated for this dollar value

I am making a current claim dollar value as I made successful claim and won against the airline in the past once for almost $699

Where a flight was cancelled but airline did not acknowledge the travel insurance I had talken out

This airline needs to reflect and show accountability to customers and honour their customers tickets and schedules

I planned months in advance for this and am organised so why is the airline not organised

I am after some money via a claim Disappointing particularly round Christmas

Give customers a fair go

Don’t fly Jetstar – We flew Jetstar flight 57 to Bali in December 2024. The flight was supposed to take off at 7:20am AEST and was delayed until 8:30am. Then they boarded everyone and we sat on the plane in the airport until about 9am instead took off at around 9:05am. They did not tell anyone why it was delayed. There was no inflight entertainment and they turned… Read more

off the WiFi, and also the meals were expensive. Since the flight was delayed, we missed our ferry over to Nusa lembongan and had to wait another 3hrs. We definitely don’t recommend flying Jetstar, even though they’re cheap it’s probably not worth it. Also the baggage reclamation was slow.

Great – Just had two very comfortable flights to Vietnam return from Melbourne. Flights JQ63 & JQ64. Staff were very pleasant and we all thought the beef lasagne wasn't bad. The return flight was held up for a while because of a technical issue and we were worried that we might miss our next flight to Canberra with Rex. The pilots did all they could to… Read more

make up for lost time which meant we spent 30 minutes less on the plane trip. There were 6 of us including two grandkids 7 & 10. I've flown 14 times in the last 12 mths. Over half of these have been with Jetstar and I have had pleasant experiences with all flights. The same 6 flew back from Japan last April 2023 with Japan Airlines and we all agree that the flight with Jetstar was more comfortable, go figure? They were both overnight flights as well. If Jetstar keeps this up we won't hesitate to travel with them.

INTERNATIONAL area at Perth Airport with almost no staff around to help? Around 10 of us were waiting at T2 from 10:45am with nobody at the booth, no proper info on domestic boards, and we only found out after running between terminals ourselves. Then your staff acted like it was our fault and support wasted 2 hours just to “open a case.” Absolute mess of an experience. Do better. Also who da phuc have domestic flight on international rows? Show details

We had purchased extra legroom seats; however, these were not provided. While I understand that operational changes can sometimes occur, such changes should be communicated to passengers in advance. However, instead: 1. There was no notification regarding the seat change. Considering that Jetstar can send 100 emails regarding constant change of… Read more

flight time, they should be able to send one extra message regarding seating changes. The lack of communication resulted in unnecessary confusion when attempting to locate seats that did not exist.

2. The staff was rude. When approached a female flight attendant to kindly clarify the seats, the interaction was not handed in a nicest way.

3. I believe it would be appropriate for refunds to be processed automatically when a paid service is not delivered. Instead, customers are required to initiate the refund themselves. The customer service representative on live chat who assisted with my refund was extremely kind and helpful, and I appreciate their support. However, the last thing one wants to do after returning from holidays is wasting the time on live chats, chasing the refund.

Overall, this experience resulted in a waste of time and avoidable frustration, which could have been prevented with clearer communication and more proactive service. The lady sitting in the seat next to us told us, that she not only did not get extra room seat but also had been separated from her husband. At least, I could still sit next to my partner. We booked extra leg room for a reason, as my partner is very tall and does not fit in a ridiculously small room Jetstar basic seats have. Imagine sharing the seat with a stranger...

disappointed service .. at hobart international airport ..australia.. They charge $85 just for 2kg.. if i ask them to take my stuff back.. she just argued and says just 30 seconds left for your flight.. lady name [Name Removed] .. worked at hobart airport Show details

Unprofessional and unreliable. Flight cancelled on morning of leaving. ‘Operational issues’ - during a busy school holiday period. This is a poor business model. Such a disappointing company. Is this the best Australia can do? Show details

An absolute disgrace for their customer service. Price gouging all the way. My original booking cost $518 for 2 adults return flights in total, not for just 1 person and not just one way. Tried to add my child to my flight and was quoted over $1k to change the flight booking in addition to what has already been paid. I am totally disgusted by Jetstar. Show details

What a pathetic airline. Charging $25 per kilo of excess carry on luggage. I sincerely hope Jetstar goes bankrupt as soon as jet fuel becomes scares. It doesn’t deserve to be in business. Where are all the reimbursements for people like me who travel regularly and regularly get delayed b y upto 3 hours on the way to the Gold Coast. Without a word of explanation or an SMS no courtesy for customers. Jetstar be gone! Show details

i bought club jetstar to make my life easier, but i was unable to login for a week- tried probably 40 times over and over, and when i asked to book tickets through the jetstar customer service agent for the same club jetstar price, it was like pulling teeth. they also gave me no compensation for the mess around- and were so reluctant to help… Read more

offer any compensation. the customer service agent who helped me was lovely, but i could tell that her manager was probably refusing every request i had. the company itself just refuses to take accountability for its errors and offer any real compensation. I ended up getting the club jetstar price through the agent, which took 2 hours of back and forth, as they were wanting to charge me 200 dollars more- and i ended up not getting any compensation at all for me not being able to log into my club jetstar- i know you get what you pay for but, jeez, jetstar is just the crack dealer i want to be done with- but cant quit cause its cheap :/

I will NEVER fly Jetstar again. We flew internationally to Bali return in March 2026. The aircraft was a Jetstar A321LR (neo) and it is undoubtedly the WORST plane I've ever experienced. There’s so much to say that bullet points are necessary: 1. Grumpy ground staff at check-in (as always) 2. The aircraft brings a new elevation to the word… Read more

‘cattle class’. The seats are cramped and skinny. They are as thin as a wafer biscuit (see photo), so you can feel the knees of the person behind you digging into your back! Imagine, 6.5 hours of your seat being pushed and shoved from behind because a tall passenger behind simply cannot fit comfortably into the reduced space provided. 3. Not even an attached headrest, let alone a pillow or blanket for a 6.5 hour overnight flight from DPS. No reclining either, just 2 inches and no lumber support at all. Some airlines using these planes do have a headrest, but NOT Cattlestar. 4. No entertainment screens, and of course, the proposed ‘paid’ entertainment and internet package was ‘down’. 5. Food - is that what you call it? It was inedible. It came in a brown, cardboard box, heated up slop. I asked the steward if he would feed this to his dog and he just shook his head! 6. Flight departed at 10.20pm and it was due to land at around 7.40am. We had booked an egg and bacon roll, assuming it would be served before landing for breakfast, but no! It was served at around 11pm, just after take-off. I asked if we could have it later as we’d already eaten dinner and was told no and the roll was unceremoniously thrown in the bin. 7. After 6 hours of ‘hell in the sky’ the trolly rolls out again offering tea, coffee, juice or water. My dry mouth and blurry eyes greedily awaited for my turn to get the much needed cup of coffee, only to be told that there was a cost of $5! But hang on, coffee if free on Jetstar, right? And remember, this is an international flight. But no, the hostess could not be persuaded to give me a free cup from her watered down jug poured into a paper cup. I couldn’t believe it. If you’re going to charge $5 for a coffee, then at least make is a cappuccino! I’d accidentally left my credit card in my checked bag and I only had cash on me, which of course, cannot be accepted, so the ‘cattle’ must sit and suffer in silence.

Summary, I suggest you do everything you can to avoid flying on the A321LR (neo) on an international sector. It might be ok for a short domestic flight, but absolutely not suitable for anything more than that. And one question? Why can’t the staff crack a smile anymore? Is it part of their training to intimidate the cattle - oops I mean passengers? Or are they just so unhappy in their job that they find they have nothing to smile about? Remember, this is supposed to be the ‘hospitality’ industry, not a cattle farm, although, I actually think that cattle are actually treated better and certainly fed better. Shame on you Jetstar.

In late November 2025, I applied for, paid for and received confirmation of Club Jetstar Membership. When booking a flight I do what every Tom, Dick and Harry probably does. I log in to the Jetstar Web Site using the log in details provided to Jetstar. Each and every time, when checking my status the system shows that I am indeed a Club Jetstar… Read more

Member. However, when trying to apply the supposed 'benefits' of this membership to 'Club Jetstar' air fares, or Club Jetstar discounted carry-on or stowed baggage or Club Jetstar discounted seats or Club Jetstar discounted meals, the booking system rejects that I am a member. Regardless of the device I am using. i.e. Mobile Phone, Laptop, Desktop or OS or Browser verison, i.e Safari or Chrome, or whether I am in normal mode or private/incognito mode, the booking system will not allow me to complete the booking if I am logged in as a Club Jetstar Member.

Three different Call Centre operators were unable to help and escalated my problem to the, wait for it... 'Jetstar Resolution Team', this I have since found is an oxymoron.

I have done all that has been asked of me... Check that I am using the latest OS, check that I have the latest APP am on the latest Jetstar Web site (although you would think that their web site automatically updates itself, perhaps not in Jetstar's case). I have cleared my cache, I have rebooted my device blah, blah, blah, blah, blah. All to no avail.

Jetstar Booking software, be it Web based or APP based, does not recognise my Club Jetstar membership at the point of payment.

The 'Jetstar Resolution Team'(oxymoron) has consistently refused to acknowledge that the error lies with their booking system. It is, of course, my fault.

If I book a flight under another profile, albeit not a Club Jetstar Membership Profile, I have no dramas booking a ticket nor paying for it. However, the minute that I log in with my Club Jetstar Membership it all goes to hell.

The correspondence with the 'Jetstar Resolution Team'(oxymoron) has now reached a ridiculous number or replies from them and responses from me. The final issue being that the 'Jetstar Resolution Team'(oxymoron) agent that I am dealing with does not understand what he is reading.

I have asked that he pass this issue on to someone who does, but he steadfastly ignores my requests. And sadly, belittles my arguments and protestations with the way the issue is being handled.

I have previously flown with Jetstar on numerous occasions without any major issues, wink wink.

I attach my Club Jetstar Membership confirmation and the latest of 5 replies from the 'Jetstar Resolution Team'(oxymoron).

I have replied in detail to each of their emails and will be happy to upload them to show everyone how 'Jetstar Resolution Team'(oxymoron) deals with the general public.

Old aeroplane, broken down and delayed flight for over 7 hours when I waited in Brisbane domestic airport from 9:00am to 6:00pm. Unreliable! Show details