2,144 reviews
AI reviews summary
Kennards Hire receives exceptionally high praise for its professional customer service and the reliable condition of its equipment. Users consistently highlight the helpfulness of staff across various Australian branches, particularly regarding technical advice and equipment demonstrations. While the majority of experiences are positive, isolated issues regarding booking accuracy and equipment reliability at specific locations have been noted.
Pros
- Exceptional Staff Support: Staff are frequently described as knowledgeable, friendly, and willing to go above and beyond, including providing detailed safety demonstrations and assisting with loading or hitching trailers.
- High-Quality Equipment: Tools and machinery are consistently reported to be well-maintained, clean, and in excellent working order, often described as "near new" or "A1 condition."
- Value and Weekend Specials: The "weekend special" (Fri-Mon for the price of one day) is a recurring highlight for cost-conscious users and DIYers.
- Convenient Return Options: The after-hours drop-off service and streamlined return processes are highly valued for providing flexibility and saving time.
Cons
- Booking and Website Glitches: Multiple users reported issues with the online booking system, including instances where reservations were not recorded or defaulted to incorrect locations.
- Isolated Equipment Failures: A few reviewers encountered faulty machinery, such as cherry pickers or saws, leading to project delays and safety concerns.
- Inconsistent Branch Experiences: While most branches receive high marks, a small number of users reported poor service, indifference to safety concerns, or "the run around" when equipment wasn't available at their chosen location.
- Billing and Refund Disputes: Occasional complaints surfaced regarding refund delays, refusal of discounts (such as seniors' cards), or threats of penalties for equipment issues.
Verdict
Kennards Hire is a highly reliable choice for both tradespeople and DIYers, distinguished by its superior customer service and well-maintained fleet. While the online booking system can occasionally be temperamental, the physical service and weekend value deals make it a standout in the equipment hire industry.
I was so happy to find exactly what I needed to do the job in my yard at half the cost that I was quoted by a contractor. My first experience with Kennards and I will certainly return. Show reply
Fantastic service, advice on selecting the right equipment, streamlined friendly collection and return process and the Cherrypicker was well serviced and ready for work. Great work Bendigo branch staff! Show reply
I recently hired a Stihl 16" demo saw from Kennards Hire and couldn't be happier with the experience. The equipment was in excellent condition, started first go, and performed flawlessly throughout the job. The staff were friendly, professional, and took the time to explain the operation and safety requirements, making the whole process quick and… Read more · 1
hassle-free.
The hire process was straightforward, pricing was fair, and the machine was ready to go when I arrived. It's clear that Kennards takes pride in maintaining its equipment to a high standard. I would highly recommend Kennards Hire to anyone in need of quality machinery or equipment. Great service, reliable equipment, and an overall outstanding experience. I'll definitely be back for future hires.
Reviews with attachments
Used to move house, the best decision due to weather conditions and only needing to do one trip! and by far the cheapest option (weekend special Fri -Mon) Show reply
Great experience with Kennards Hire. I hired a stump grinder and trailer, and it worked perfectly for the job. The team helped load the machine and attach the trailer, which made everything easy and stress-free. Fantastic service and great weekend rate deal. Highly recommend! Show reply
Silent generator, use for DJ system on the beach. It worked perfect and we remained in the decibel reading range required for our Event. Show reply
Great service and equipment, very helpful staff and easy location Show reply
Always the best advise and gear - thank you Malaga team Show reply
I hired the trencher. It came on a trailer and it was a great machine, easy to operate. Probably saved me a good 5 days manual hard labour! Show reply
Hired a Stihl hand held power broom. The team in Winnellie NT were fantastic. Thanks heaps Sheldon (and team overall) Show reply
Very powerful machine, happy with the results, will come back again Show reply
Trolley to remove a 45kg Co2 cylinder. Customer service was excellent. Show reply
Find out how Kennards Hire compares to other Tool & Building Equipment Hire
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Submersible pump was easy to hire along with great customer service. Kennards locations seem to be handy with my user experience lately. Show reply
Best hire outlet in Ipswich, great customer service and fantastic prices Show reply
6 wheel trolley goes hard and gets the job done at ease. Show reply
Hired a moving truck for 2 days it was comfortable and easy to drive Show reply
Price was very reasonable compared to other independently run companies. The equipment was ready for pickup, and as a first-time user, I really appreciated the clear instructions and how patiently all my questions were answered. I interacted with three staff members, and they were all polite, friendly, knowledgeable, and very attentive to detail.… Read more · 1
Returning the mini loader was also quick and easy. The staff member who handled the return was professional and friendly.
I’ll definitely use them again and hire more equipment in the future. It’s also very convenient having them located close to where I live.
Easy booking, helped with pickup and latest equipment out front and ready. Gave me half day rates as j had a lot of travel. Show reply
Latest follow-ups
Kennards Hire Glandore refused seniors discount, because they couldn't be bothered to change the transaction , to allow for this. $90 for ,2hr 15 min hour trailer hire day, light robbery !
Follow-up · We were contacted by Kennards hire No refund of the overcharge fee was offered
Great and reliable equipment (pressure washer) Could not be more happy with the end results from using this equipment I would highly recommend it to anyone that needs to use one Show reply
Follow-up · Hired the equipment for 1 day when I picked it up the staff were very helpful by helping me load it into my vehicle which made the whole experience easy and convenient.
Hired a log splitter, it was perfect. The guys at Belfast branch take great care of their machinery. And what a bonus being able to pick up Saturday and return Monday morning. Show reply
Follow-up · Was it fuel efficient. Yes, the 5L tank lasted about 4 hours! I was really surprised how efficient it was. Was it easy to operate. Yes, super easy to start, the log lifter was awesome and a back saver, and the controls are super easy, two handles to bring the wedge down and up, so no hands can be in the way. And did it handle tough logs. He'll… Read more
Find out how Kennards Hire compares to other Tool & Building Equipment Hire
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In-depth reviews
I recently had the pleasure of using Kennards Hire, and I must say, their service and equipment quality exceeded my expectations. From the moment I walked in, the staff were incredibly helpful, knowledgeable, and genuinely eager to assist. They provided clear guidance on the best equipment suited to my project, ensuring I had exactly what I… Read more · 1
needed.
The equipment itself was in top-notch condition—clean, well-maintained, and highly reliable. It performed flawlessly throughout the duration of my project, which is a testament to Kennards Hire's commitment to quality.
What stood out the most was the ease of the entire hiring process. The staff made everything straightforward, from the initial consultation to the return of the equipment. Their friendly and professional approach made the experience both efficient and pleasant.
Overall, I highly recommend Kennards Hire for anyone in need of dependable equipment and outstanding customer service. They truly set the standard in the hire industry.
Kennards left me stranded and couldn’t care less – I booked a Ute, in person, several days prior to requiring the vehicle. At no time, during the negotiating of the hire did the staff member mention the requirement to have a credit card available for the day of pick up and that a debit card would not be acceptable. As a consequence, when I turned up to collect the Ute, I was refused the service… Read more
because I was not fore-warned of the need to provide a credit card. It was like I was set up and tricked to the amusement of all their staff - hahah we got another one, look at this poor so-and-so… no Ute, work plans stuffed and now he can walk home, how funny are we!
I spent a day preparing the job which required the ute and I was left stranded by Kennards with no way to complete the job and no way home after being dropped off. The staff stood around, amused and entertained without a care about my predicament, my serious inconvenience or losses. The offer of a phone call was completely useless as nobody commits mobile phone numbers to memory.
The complete lack of care, competence or consideration to customers is a disgrace. I did nothing to deserve being treated in such a way that left me stranded and stuck because Kennards could not advise me of the full requirements for hire prior to pick up and couldn’t care less that I suffered because of their incompetence. There was no care or attempt made to resolve the problem and help me out due to their error. According to the terms and conditions, I could have left my bank account details as an option. Instead, the staff let me walk all the way home in the rain to the Hawthorn side of Norman Park, having no phone. I am a retired pensioner with advanced arthritis in my left knee and it rained.
The service was appalling. Complete lack of care or consideration. Kennards had absolutely no consideration or interest in the hardship they had provided to a loyal, local customer. It was like, “your problem mate, suck eggs, know off you go!” Kennards East Brisbane do not higher vehicles to anyone who doesn’t have a credit card which excludes services to pensioners like myself and low income earners or anyone who chooses not to accrue debt by owning a credit card.
Kennards Hornsby – I rented a 100mm chipper online from Hornsby. As a first time customer the experience was flawless 10/10. * Online order the night prior, create account, attach payment details. Easy. * Morning pickup the machine early before the 0900 scheduled time. Super quick 1 minute drivers license scan then outside to hookup the machine. Workshop guy had… Read more · 1
the trailer attached in moments and I can drive off to get to work. * During the hire, get totally rained out and call to extend. No worries, following day return no stress on the phone. * Manage to finish before COB, return the machine. Again a two minute job to pull up, have the workshop unhook it. Scan the machine barcode, they ask if a want a digital invoice and bam done in less than five minutes. The longest part of the return was walking inside to pickup my complimentary cold drink.
As my first time hiring from Kennards Hire Hornsby, just wow. It's not often you can say hiring kit was a delightful experience. Thanks again team, you made it awesome.
Recent reviews
Hired a moving trolley, 900x600 size, it was perfect for moving between units in the same building, no steps involved, perfect size and capacity for all the household goods and safe for casual and not so strong users, quiet wheels and smooth running Show reply
Trying to use the site is a waste of time and effort. I live in Wellington but want to hire and use at Paraparaumu. The site kept defaulting to Taupo. , After a while I simply gave up and went elsewhere.
Hi Dyson sux, We're sorry to hear about your… Read more
Website booking didnt work (no record) Credit Card machine didnt work Went to 2 stores and got the run around If you have your own trailer check they have ramps available - it differs between stores - not consistent Left without the equipment and was astounded by the poor customer service and the threat to be "put on stop" because I voiced my opinion on the poor service.
Hi nothingeasifleet, We're sorry to hear about… Read more
Had a really great experience at Kennards Hire in Brookvale! Every part of the experience ran super smoothly and the staff were super kind and happy to help. The moving truck I hired had an extremely helpful (and incredibly fun) tail lift to help move all my stuff in, which really helped considering I was moving all my furniture mostly alone! I… Read more · 1
had to extend my booking to later the next day which was as easy as clicking a few buttons on the website. Big shoutout to all the staff for the great explanations of how to use the equipment and how the vehicle waiver plus worked. Cheers guys!
Great to deal with. Made sure a machine was available the dates we needed it. Machine in good condition & good to use. Been to Kennards a few times, happy with them. Show reply
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Hi Martin B, We're sorry to hear about your recent… Read more