Mycar (Kmart Tyre & Auto Service)

If you want an honest and hard working mechanic go to AusFair MyAuto.I have an old i30 that needs sone caring. And Coby and his staff Reef have once again gone beyond professional service and have helped us changing the light bulb on the spot. We have done the last couple of services with them and will definitely keep trusting them with our car. Thank you once again Show details ·  1

Returning from Childers to Bundy, I noticed a tyre was losing air (warning light came on) I approached a couple of tyre places by phone & was told I needed to make an appointment earliest would be “a few hours”. No reflection on them but as I was going next door to another store (near coles), I dropped in and asked if Mycar had time to do the… Read more ·  1

repair. They did the job while I waited, removed the wheel, took the tyre off the rim, did the repair, balanced the wheel, put the tyre back on and took the car for a test drive making sure the inflation indicator had reset. All in all very happy with the service & when its time for new tyres, I will use their service

Not the first visit and never been disappointed. I’ve witnessed first hand how these guys always try to help and steer people in the right direction. Bought another 4 tyrs after looking around. Show details ·  2

After calling and speaking to a manager, I was promised a call back with a quote. That was 4 years ago! Recently, I decided to give them a second chance...guess what happened? Thankfully, each time, I went with professionals ... who quoted me and had the job done within hours. Clearly customer service isn't part of their company.

Asked for a FULL SERVICE... Got car back sparkplugs WERE NOT changed, power steering fluid WAS NOT topped up, the level wasn't even registering on dipstick, hole in exhaust WAS NOT identified, oil was not changed, nothing was invoiced except 2 new… Read more

tyres, and "Labour". VERY HARD to believe. Ended up getting a refund on labour after raising with head office.

Luke Mycar employee West Lakes branch went over and above. First trying to locate a hose part all suppliers in Adelaide then managed to fashion a hose from discarded material and installed. Fantastic service and very polite young man. Congratulations Mycar on having an awesome innovated employee Show details

I’ve purchased a few tyres from this company and always found them courteous and efficient…and competitive prices….but was quite shocked when I replaced a tyre that was damaged by an extremely large pothole and found out it was covered by their 12 month guarantee under road hazards….so they replaced it for $zero! No sneaky charges for fitting etc…amazing Many thanks to Shane at MyCar Sunbury… Show details ·  1

Yokohama Tyre Store offers excellent service with knowledgeable staff and a wide range of quality tyres. Prices are fair, installation is quick, and customer care is top-notch. Highly recommended for anyone looking for reliable tyres and professional support.

Be very carful when purchasing Tires from this mob they will not honor there 12 Month road hazard warranty and if you complain to head office they will run you around forever saying they cant except the claim without the tire "THE TIRE THEY ALLREADY TOOK AND DISAPEARED" they did it to me took the Damaged Tire replaced it on my Rim and then demanded payment for the new tire or they wouldn't return my rim Show details

My first experience with Mycar was upsetting and extremely disappointing. I called and booked an appointment over the phone to have my tyres replaced, and I was required to pay upfront to secure the booking. When I arrived the next day, I pulled over beside the workshop because I wasn’t sure where to park and was hoping someone could direct me. A… Read more

young man approached, so I explained that I had a booking and asked where I should park. Instead of assisting me, he spoke to me rudely and abusively, telling me I had stopped in the wrong spot and needed to park in the mycar parking area. When I asked where that was, he pointed in a direction but continued speaking to me in the same manner. I went to the parking area, where he had also gone to retrieve another customer’s car, and he continued making comments about where I had originally stopped. By that point, I had had enough. I went into the office and told them I no longer wanted to proceed with the booking and wanted a refund. When they asked why, I explained what had happened. The manager’s response was that the employee was autistic and, while they were sorry, there was nothing they could do about it. It felt like the manager was using that as an excuse rather than taking responsibility for the way I had been treated. I understand that people may have different needs or challenges, but management should have appropriate safeguards and support in place to prevent customers from being spoken to in an abusive or disrespectful way. I then asked for my money back, but was told I had to contact head office because I had booked over the phone. I tried calling the two numbers they provided several times, but each time I only reached a recorded message and was prompted to leave a voicemail. At that point, it became clear to me that getting a refund would likely be even more frustrating than the experience I had already been through. I reluctantly went ahead with the booking just to get it over with. Lesson learned. I won’t be using Mycar again. Reputable businesses take responsibility when something goes wrong, but based on this experience, Mycar’s setup makes it feel like customer service and accountability are the least of their concerns.

On the Wednesday 29th April 2026, I took my vehicle into My Car Tyre and Auto in Armidale for a 70k log book service. At 12.51pm I received a text message that my vehicle was ready for pick up. I arrived at the workshop at about 3pm, give or take a few minutes. I spoke with [Name Removed], the bloke who originally took my booking. I informed him… Read more

that I was paying via Afterpay. Well, the grunted response to this was rude and unprofessional. I attempted to pay using my wallet which I have used here before, but it would not accept it. No matter how many attempts I made it kept declining. It was frustrating beyond words and at one time I said to [Name Removed]“ keep the car”, that’s how frustrating it was. I left their reception and went to make some calls. I contacted Afterpay to query the issue, and they said there is no issue on their end and could not understand why it would not process. In fact the person I spoke to at Afterpay said it sounds like the business has not activated the Afterpay on their end. I contacted my bank, although this wasn’t a bank issue, and also no issue. I contacted my wallet and again no issue. I returned to their reception and attempted again to pay with Afterpay, again it was declined. At this time I had now been in their office for over an hour trying to sort this out, with no assistance from [Name Removed] at all. In fact he was showing signs of being fed up and annoyed, and said the problems was my end. Just after 4.30pm, [Name Removed] said that the problem was the system, Optus was down which is why the transaction could not be processed. I thought this was strange because my mobile service is with Optus and I was having no issues accessing anything on my phone. Also, a few other customers who had come in to collect their vehicles had paid via the eftpos machine, so why didn’t it work for me. As it was getting close to closing shop time, [Name Removed] said to me that it turns out Optus was the issue, the system was down. What a lot of bull if ever I heard it. I paid my bill via eftpos in reception and was more than glad to walk out of this place. The look that passed between [Name Removed] and his other young colleague said it all. Unprofessional all the way. They thought I hadn’t seen their arrogant look pass between them I felt treated like an old fool and made to feel st^pid. I took the liberty of contacting Optus when I got home and enquired about if their system was down at the my Car Tyre & Auto in Armidale. I gave the address. No, said Optus, there was no issue with the system at this place of business or anywhere in Armidale for that matter. [Name Removed] is a liar.i will never, ever take my vehicle to be serviced by these unprofessional lot again, or buy their tyres. I would rather pay double to an independent professional business than ever use this lot again.if I could give a Zero star rating I would, and I will be posting my experience with this lot on social media too.See less

Called and gave my rego to order 4 new tyres. Told I had to pay via a link they sent via text or they couldn’t make an appointment. Went ahead and paid, arrived at appointment time. Went to do some shopping and got a call saying the wrong size tyres were ordered and the only ones they have to suit are almost $200 more. I decided to wait till they… Read more

ordered the correct size at $100 more than I was quoted. Went to the next scheduled appointment two days later, 15 minutes later was informed that they couldn’t find the lug to remove my tyres so couldn’t do the job. Oh yeah. That payment I made via the link. I waited over a week to get it back. Had I not called asking where it was after 5 days, who knows how long they’d have been earning interest on it. Go anywhere else.

My car Epping. I previously left reviews here, but they seem to have disappeared, so I’m posting again to warn others. Please be very careful dealing with the two guys at MyCar Epping – they appear to be related. I attended to have my alternator replaced and was quoted $1,300. From my knowledge, the alternator itself costs around $570 (even… Read more

allowing up to $700), and the job is relatively straightforward, especially when it’s on top of the engine.

I declined the quote, purchased the alternator myself for $570, and had it replaced through Lube Mobile for $250. Total cost: $820.

That’s a significant difference for the same job. Based on my experience, I would strongly recommend getting a second opinion before proceeding with any work here.

From reading the negative reviews they need new managers at their outlets. Hopefully that fat guy isn't still managing Armadale WA. Disgraceful I paid for a minor service & oil change & filter of my daughters car. The fat guy claimed the brakes pads were low & needed replacing plus 2 tyres were needed. I took it to Bob Jane tyres 100m away he said the tyres are fine & the local RAC franchise checked the brakes said there only 1/4 down. Show details

Won’t use North Lakes MyCar ever again! Worst customer service in Australia. Ordering the wrong parts and taken the vehicle apart without checking they ordered the correct part, then telling me it is at a point of no return. Then leaving me as customer without a car for 2 days. Next day their payment system got errors and they have no… Read more

alternative for payment. Making one out as a criminal despite the bank telling them they got errors on their transaction. Arrogant behaviour. Refused me to leave and pay online with my card. If you don’t have an alternative payment method when your system fails, understand that these circumstances are not at fault of the customer.

I think they are ok for very basic repairs such as replacing brake pads or doing a oil change. But I lost some faith in them when I had my wheel alignment done. First time, the steering wheel was definitely turned to the right when driving straight. As soon as I straightened the wheel the car would drive off to the left. Went back in and tried to… Read more

get it corrected but still not right. The car has some vibration in the steering wheel at higher speed which definitely wasn't there before either of the alignments were done. I'm wondering if I should just put up with it till the tyres need replacing, but its so annoying that I will probably just go elsewhere and repay to have the same job done yet again.

They do very well next things: - propose to repair/replace something what is supposed to work life time (eg replace timeing chain which is lifetime but they were saying we need replace timing belt). Mycar Tuggeranong. - do a service you do not need. When you a new migrant to a country coming to a country. People said you need to do pink slip. So… Read more

I'm coming in 2010 and saying please do pink slip. They ask what year is your car? I say 2007. They look each other and then one saying $37 will be ready 15 minutes to five. Next year calling someone else and the other place says your car is less then 5 years old you do not need pink slip. - They do spam your mail box very well, each time reminding you to leave negative feedback.

The repairs were kinda ok. But if I knew that mycar is ex kmart I would not go anymore to them. They make illusion of cheap service and make money cheating on you somewhere else.

Long story short. Took my car to the Cannon Hill outlet recently to get new tyres. With new tyres valve stems MUST be replaced for safety. Upon checking at home later 3 of the 4 were NOT replaced!. They were already 10 years old. Obviously hoping that I would not notice. Blatant and deliberate slackness. This was no 'oversight' like customer care… Read more

said to me. One missed but THREE! Take you car here at your own risk. Another car I took there a month before had 50% more pressure in the new tyres than the factory recommended...50%!..and on a small car. I don't think many people would check things as I do and who knows, this dodgy work might be common here. AVOID. A VERY shoddy outlet.

Attended Kellyville franchise for a tyre rotation and wheel balance. Service tech told me he didn’t rotate rear tyres but he rotated front tyres and balanced them. This was a blatant lie. I watched from the car park and all he did was check the tyre pressure. Also my drivers front rim was scratched and from that indicator I knew the tyres were… Read more

not rotated. So disappointed as previously they told me tyres didn’t require rotation or balancing. I am not impressed as part of the purchase package was 6 month tyre rotation and balanced. You failed your commitment to me. How many people do you do this too. I do not recommend going to the Kellyville centre they are a rip off.

This is a review of Roadside Assist you get free when you have your car is serviced at MyCar. Unfortunately it is the worst roadside assistance I have ever received. It is free and is very limited. I expected help but the policy is to deny help. Read your inclusions. Found a scraping noise driving, they would not send someone out as they do not… Read more

diagnose. Will tow to a My Car centre. The deflate indicator came on, would not send anyone unless I would state the tyre is flat, again do not do diagnostics. My Car uses a company called Digicall Assist. They informed me to read the policy. Do not assume that MyCar provides a road service or assistance that will be positive and decrease your anxiety. Definitely will look for other companies to service my car. As well no positive support for loyal customer.

I had a very frustrating experience with MyCar Helensvale. I clearly explained that my car’s air-conditioning had been regassed two months earlier and had already stopped cooling. I took the car in to identify where the leak was and to understand the repair cost. What was explained to me beforehand was not what was actually done. Instead of… Read more

diagnosing the issue, I was charged for another regas, had to return multiple times, and was eventually told there is a leak but they cannot fix it and that I should take the car elsewhere. I was even referred to someone who also said he could not repair BMW.

After paying and going back and forth, nothing was resolved. The main issue was not listening, poor explanation, and doing something different from what was promised.

I would not recommend this location for anything beyond very basic services like oil changes or brakes. If your issue requires proper diagnosis or clear communication, be careful — it’s extremely frustrating to follow up when things go wrong.

I took my car to mycar for a tyre repainail in tyre), cost $49, Sam said it would about 1 hour. Sam called after 45 mins, my car was ready for pick up. I opened my wallet to pay, Sam said it was all fine, no need to pay for the repair. The service, friendliness made it a great experience. Show details