lastminute.com.au

Tried booking a holiday. Once all my details were entered I hit the complete booking tab. A pop up on the top of the screen said unfortunately the price has changed etc. and sometimes this happens. There was nothing to say it’s been booked. There was no confirmation sent via email. When I checked my account a random amount was deducted. The total… Read more

cost of the holiday was approx $8400. The amount deducted from my account from Last Minute was $3863. I contacted them - they advised me that they do not have my details ie name, email or phone number, despite having an account. Not long after that I re checked my account and the transaction was gone. I called the fraud team from my bank. Indeed the transaction was reversed.

DO NOT BOOK YOUR FLIGHTS WITH LASTMINUTE.COM.AU! WE had trouble with multiple legs showing up on the carriers website and were unable to add passport details, emergency contact, select dietary meals, select seats, etc. Carrier said it was a problem with the booking and TA had to fix their end. Weeks later and after multiple chats and a phone call… Read more

nothing was resolved. They gave me a priority number at qantas for customer support as their final option to get the issue resolved. Turns out you need an agency code to use that number. Support is absolutely abysmal. If you use them, you better hope there are no issues, otherwise you are on your own.

Wow I wish I saw these reviews before using them. I’ve booked accomodation however the confirmation details differ to what was actually booked. Impossible to speak to someone who can help (they all stated they cannot assist). My only option is to call an overseas number who can ‘maybe’ help. Wish I could cancel but they won’t give refunds Show details

Good customer service – Booked a Jetstar flight and hotel package to QLD late 2021 through lastminute.com.au. Had issues with the flights due to Covid and wanted to increase dates for the hotel. Customer service was fast, and very helpful and even refunded changes in price. They talked to me regarding options late at night, although the call wait times were long. The trip ran smoothly after so yeah, pretty happy.

Excellent customer service – Cannot fault the service provided by last minute, we made a booking through them which had to be cancelled on the day of check in due to an overnight COVID lock down in our city. They were quick to handle the cancellation and get a full refund from our hotel with no additional fees. Will definitely be booking through them again.  Show details

Compassion refund – This company went above and beyond when my family was dealing with health issues and my parents had a stay booked. We had to cancel unfortunately within a 24 hour time period and whilst my booking was unable to process a refund, last minute went above and beyond to process an entire refund after the hotel stay had passed. So very grateful for their customer service!!! A great company indeed!!!  Show details

Booked a return flight via this company. There was an issue which would have prevented me flying. LM did nothing to assist but put a message on my booking to say they were looking at it. In the end I went directly to the airline. Lastminute.com has no number to call, a chat system that pushes out generic nonsense without providing actual help and… Read more

emails that you can't reply to. Avoid this company like the plague, they are truly the Russian roulette of travel.

Be warned and stay far, far away from this company. Impossible to speak to a human and their website is difficult to negotiate. There is absolutely NO WAY they can justify their massive fees for a request to move our booking to the following week (not cancel it) due to severe and unsafe weather conditions in the area. Never, ever again.

Never again will I use a third party to book a hotel, especially not with Lastminute.com.au. I encountered a problem with the hotel I booked due to the fact that they withheld my security deposit for over two weeks. They insisted that I deal with the hotel myself and both were as difficult to deal with as the other. Firstly it took me a long time… Read more

to be able to contact them because when I used the app, I was told I was communicating to Expedia and not Lastminute. I then used Facebook and it took a lot of messages because people kept coming and going and each time a new person had to confirm what I had said to other people. Very frustrating indeed.

We booked Grand 5 Hotel & Plaza Sukhumvit via Lastminute.com on 3 June 2025 for urgent medical travel. The hotel was listed as a clean, 4-star property - what we arrived to was filthy, damaged, and reeking of smoke. The air conditioning blew musty, damp air - a serious health risk for my wife, who has a respiratory condition. We were shown… Read more

another room, which was just as bad. The receptionist said these were the “best rooms” and the other floors were smoking. My wife had to ride around Bangkok in a tuk-tuk at 1am to find clean accommodation, while my sons and I waited in the filthy lobby for hours. We paid again, out of pocket.

We contacted Lastminute the next day. It took days to get a response - they said the hotel manager refused a refund, and that was the end of it. I’ve now submitted multiple written complaints, requested our chat transcript (a legal right), and received no formal reply. They continue to insist on phone calls instead of responding in writing - extremely unprofessional for an online travel company.

We’ve escalated to Consumer Protection WA, OAIC, and are initiating a chargeback. Avoid Lastminute.com entirely.

I am extremely disappointed with the service provided by Lastminute. Despite booking a hotel through their platform and being charged the fee for the hotel, I never received a booking confirmation or any other correspondence or reminders. I had put the dates of the hotel booking in my calendar but not the name of the hotel. On the day of my travel… Read more

I couldn’t find any correspondence from Lastminute with the name of the hotel anywhere. I was then stranded with two kids having nowhere to go. I was forced to secure emergency accommodation at an exorbitant price. To make matters worse, I was still charged for the hotel I couldn't stay at. After months of back-and-forth communication and multiple emails, Lastminute refused to issue a refund. This experience has been nothing short of frustrating, and I will certainly not be booking with them again.

don't waste money on the insurance extra – The travel insurance is crap and they would not pay...don't waste your money when making a booking! If I could give 1/2 a star, I would. Show details

Be careful! Hidden non transparent costs! – I will never use them again. Owned by Expedia. Absolutely falsely presented a reservation price based on us using their site, which we paid for and then once arriving at hotel got informed of an additional 30% charge which was never highlighted to us. After trying to contact them on numerous occasions with promises of contacting us back, they… Read more

chose the ignore until you go away approach. I even contacted senior management via linked in details with zero response. Beware! Use My Booking or others not aligned with Expedia.

Scumbags – Booked motel, and motel i owner rung me to explain these dates aren't available, and lastminute.com was aware. The grubs took $48 in cancellation fees knowing full well, dates weren't available. Grubs. Stay away. Show details

Avoid at all costs – dishonest, unresponsive, and untrustworthy! – Absolute scammers! Do not use lastminute.com. They sneakily add expensive packages like FullFlex to your booking, even if you explicitly decline them, resulting in exorbitant charges. After emailing their CEO, they finally called me. However, they falsely claimed to have made several attempts to contact me – in reality, they called twice, and I… Read more

answered the second time. When we finally spoke, they asked if I wanted to remove the FullFlex package, which I accepted. Yet, over a month later, they still haven’t refunded me.

Their customer service is unresponsive, and their replies to complaints are misleading. I’ve documented all interactions and reported them to The National Board for Consumer Disputes (ARN). This company’s predatory and deceptive practices are unacceptable. Stay far away from lastminute.com!

terrible - negative 5 stars. sh1te customer service, sh1te company , sh1te offers – terrible - negative 5 stars. sh1te customer service, sh1te company , sh1te offers Last minute can go eat a big bag if sh1te

DONT USE LASTMINUTE.COM – They’ll take your money at time of booking and then not make the booking with the hotel. So when you arrive they don’t have your booking and you’re out of pocket with no where to go. DONT USE LASTMINUTE.COM Show details

Website completely unhelpful & misleading – When you select a particular location search on teh website you get a susbtantial volume outside of the area long distances away which completely defeats the purpose & just wastes your time. I have previously used before but now do not like using this site at all. Show details

Don’t book with them – I wish to complain about my whole experience with you re the above booking! 1, At no time was I advised that Ryanair didn’t recognised bookings from a third party! I spent at least 2 hours trying to verify myself with them. 2, I paid in instalments but the final payment wasn’t taken when I checked. I contacted you via the tiresome “chat“ and was… Read more

told my bank declined the payment! My bank said no attempt was made for this final payment. At no time was I informed of this!

3, After numerous attempts, over 30, I managed to pay via your App.

4, You have no customer service number to call which was very frustrating for me!

5, The whole experience was very stressful for me and I demand a refund!

6, I have posted a review on Trustpilot expressing my views

7, I look forward to hearing from you as soon as possible with a resolution! Sent from my iPhone

Not what I paid for – Supposedly booked a nice hotel room, on arrival I was given a box on wheels with an external bathroom. Impossible to speak to anyone. Do not use Last minute under any circumstances. Will never use again. Show details

Avoid Lastminute.com at All Costs - Scammed and Left Stranded – I recently had an absolutely terrible experience with Lastminute.com that I feel compelled to share to warn others. My family and I booked flights through them, and what followed was a nightmare that caused immense stress, financial loss, and unnecessary trauma. We were scheduled to fly on August 1st with a return on August 7th, and we received… Read more

confirmation of the flight change. However, due to a gross error on Lastminute.com’s part, these changes were not communicated to the airline. We only discovered this mistake at the airport when we were told by the Qatar Airways manager at the check-in counter that our tickets were not confirmed. Imagine the horror of being stranded at the airport with two young children, ages 4 and 8, and being told that your tickets are invalid!

Despite trying to contact Lastminute.com’s customer service multiple times, we received no help. In the end, we were forced to purchase new tickets at an additional cost of 273,000 forints just to get home. This last-minute expense was not only a financial burden but also caused significant stress and anxiety for my children and me. We were literally running to the boarding gate, crying and panicking, and barely made it onto the flight.

Adding insult to injury, when I contacted Lastminute.com afterward to demand a refund and compensation, their response was a flat-out refusal. This is completely unethical, especially considering that the mistake was entirely theirs. I was essentially scammed into paying twice for the same flight!

I am now considering legal action and strongly advise anyone reading this to avoid Lastminute.com at all costs. They have demonstrated a complete lack of responsibility and customer care, and I wouldn’t wish this experience on anyone. Save yourself the stress, financial loss, and heartache—book with a more reliable service.

Fraudulent Customer Service – After cancelling my booking Lastminute initially tried to tell me that the hotel had charged them and therefore I was not eligible for a refund. I contacted the hotel directly and they said they did not make any charges. Only after pushing the point with Lastminute did they acknowledge I was entitled to a refund. That's just outright fraud. Show details

Impossible to talk to anyone – Trying to talk to a person from lastminute.com.com.au impossible to contact anyone keep getting a recording loss my booking with them will go else were Show details

Bravofly is lastminute it's a scam – This company is a scam, i got scammed in 2020 with them, and i have been avoiding them ever since, last month i booked with BravoFly, and had the same scam, addition of insurance, no refund ..etc ..etc when I reach to customer service just noticed it's LastMinute, avoid them at all cost, they will upsell, and scam you at every point without your concent. Show details