Linelink Online

Don't get scammed! – I ordered product worth over $3,000.00 18 months ago and still don't have it....there is no phone number to call and when they email they always have an excuse

What customer service? – I ordered two items on the 6th December 2022. I received one item on the 21st December and after I contacted Linelink by email that day I received a reply on the 23rd December stating that they would follow up that day. After not hearing any more I emailed on the 9th January 2023 requesting the status of my outstanding order. On the 11th January I… Read more

received a reply stating that my part had been lost in the post and a replacement would be sent. Despite several emails that I have sent to LineLink it is now the 19th February I have still have not heard a word from them despite their website stating "Responsive customer service" they obviously believe that if they don't respond people will stop complaining! Pathetic business practice!

Good customer service – Provide a good range of radios and found the one I was after pretty quickly. However, my order was not dispatched as quickly as expected but was resolved promptly when it was raised and the radio arrived the next day. Would be happy to buy from them again. Show details ·  1

Prompt delivery and customer service – I was initially hesitant about ordering an expensive Garmin product from a company I wasn't familiar with, but I was impressed with the level of customer service received from Linelink and it took only 2 days for my product to arrive. Highly recommended! Show details ·  1

Amazing company – I have bought a few products from linelink in the last 24 or so hours and you could not find a better company to buy from with the most helpful people. They have gone above and beyond to help me out and I am so grateful. It is amazing to find a company that still operates like this these days. Show details ·  1

Disappointed - no communication – Purchase a battery pack from this company, they cancelled the order and refunded with no reason stated. Contacted them twice with no response, do not deal with them.

Dodgey, do not use, did not receive goods ordered! Sent multi emails with no response!! – Dodgey, do not use, did not receive goods ordered! Sent multi emails with no response!!

Poor Communication, dishonest, not recommended! – Avoid at all costs. If something goes wrong, they will ignore you and give false promises of replacements 5/11/2022 - Purchased Blackvue products 8/11/2022 - Products Shipped via Australia Post (supposed to arrive 15-18nov) 19/11/2022 - Items missing, auspost can’t find it 28/11/2022 - Contacted line link for a replacement, they said they’d get… Read more

back to me. 3/12/2022 - Contact line link for an update 7/12/2022 - email them for update, no response 8/12/2022, 12/12/2022, 13/12/2022, 14/12/2022 - contact line link, they do not respond. 12/12/2022 - I email asking if a replacement is being sent? 13/12/2022 - they reply saying they will follow up with logistics team 14/12/2022 - I ask again when replacement will be sent? 15/12/2022 - they tell me my emails are going to SPAM(WTH), then tell me due to freight delays they won’t have replacements til next week(although they are in stock on the website) 21/12/2022 - I ask for an update? 9/1/2023 - I ask for an update? 11/1/2023 - They tell me replacement stock arriving next week 23/1/2023 - I ask for another update

Unresponsive, appear to be dishonest and maybe not even in Australia – 6 Nov 2022 SP LINELINK ONLINE BEACONSFIELD AU -$340.00 Linelink Online have no phone number to contact them or physical address, only a post office box. Emails are typically responded to around 4:00AM. Item they shipped via post 8/11/22 was lost i.e never delivered. Australia Post advised recipient item was lost 20 days after Linelink Online… Read more

apparently shipped the item. Linelink Online were notified 25/11/22 27/11/22 8:40 AM Line Link responded "Thanks for your message. I'll be happy to help you. I've escalated this to our logistics team to get it followed up for you during normal business hours. If we cannot locate it we'll get a replacement sent out for you." 5/12/22 Customer followed up "Any luck with this yet? It has been a month since ordering." 6/12/22 4:21AM Line Link responded "Thanks for your message, we'll get this followed up for you with the Logistics Team when we open today and the relevant carrier. It appears we’re awaiting a response back from Australia Post for you." 7/12/22 Customer followed up "No response yet and I am becoming extremely unimpressed with this total lack of service. Please either send a replacement today or refund my money today so I can buy another from providers who I know from my past experience deliver orders." 8/12/22 4:12AM Line Link responded "Unfortunately we are still awaiting a response back from Australia Post as to the location of your order. We’ve requested an urgent update from them for you so we can get this resolved either way. Of course, if it is confirmed as lost in transit we’ll be able to send a replacement for you." 8/12/22 8:38AM Customer contacted Australia Post by email and Australia Post phoned customer less than an hour later. Australia Post advised they had searched the tracking number and there was no enquiry or case on record of the sender contacting Australia Post regarding the missing item. Australia Post confirmed once again that the item was lost. 8/12/22 9:47AM Customer contacted Line Link and advised Line Link of the Australia Post response that the item was lost and there was no case recorded with Australia Post of Line Link contacting Australia Post regarding this items tracking number. Customer has offered Line Link an option to save themselves additional shipping costs by simply cancelling the order and refunding the customer in full for the initial purchase cost of the undelivered item. 9/12/2022 4:27 AM Line Link email “ Thanks for your email. So, just to confirm you wish to cancel the order and obtain a refund? I can assure you that there is a case open with Australia Post through the Business Portal (we use a different system to interact with Australia Post). We look forward to one reply email to avoid confusion, so we can act accordingly for you and resolve this. 9/12/22 5:29AM Customer confirms “Yes my preference is a full refund of $340.00 AUD. Australia Post have confirmed to me twice that the item is lost and have also confirmed there is no case opened by the sender for that tracking number.” 13/12/22 Customer gives up and lodges charge back request with credit card provider. 15/12/22 Credit card provider confirms chargeback investigation commenced. Line Link could have either sent a replacement as they promised, refunded the full amount and saved themselves cost of shipping replacement but they did nothing and now face the cost of a chargeback. They also did not get the next order from me for the $2500 worth of product I just purchased elsewhere from a provider I know is reliable and located in Australia. Do not use these guys I don't believe they are even located in Australia.

Do Not Deal with this Website – I ordered and paid $1187.75 for, a Blackvue DR750X - Plus Truck dashcam and the external exterior rear camera kit on 12 July 2022 and as of today 29 November I Still have Not recieved my camera's or any correspondance from the many complaint emails that I have sent to them !!!! Show details

This company is a scam avoid – Seller marked as sent 2 weeks later aus post advice that they have not received the physical item for shipment Paypal clam made for refund as emails and calls left go unanswered Will be contacting Accc and ACT Fair trading and file a complaint Show details

DO NOT Order From this Company TOO GOOD TO BE TRUE Made an Official complaint with the ACCC – Good Afternoon ACCC, I am writing to you because I have no other option I bought a device called a Garmin catalyst from a website called https://www.linelink.com.au/ I had read reviews online sometimes they are fake and just ways people want to show they were annoyed after not a one hour update or anything along that but after my encounter I… Read more

retract that statement I read through every single one and regret ever purchasing from this dealer worst decision.

The day I bought the device, I was thrilled!

Now is where it's starting to become a nightmare... It's 10 days since the merchant has replied to me their first comment was we have been off sick which I said was fine and I accepted that.

Next, I asked when my item would ship as any person would. They said Monday it's now Tuesday and I still have not received any update or tracking I have sent 18 emails to them I have called the number that comes up in their logo when I sent emails to the following address and each time it says they are busy or offline.

I am not sure what is going on nor do I understand but all I know is they keep making excuses saying it would ship Monday it's now Tuesday and they guaranteed it would ship tomorrow

Tomorrow is today as I write this and no response has been made by the consumer as of yet nor have I received tracking from Star Track.

If this goes with no reply by late this afternoon I will be sending this email to the ACCC, As this is now this afternoon I am sending this email to the ACCC as I haven't received the information required that a consumer is required to get once an item has been bought.

I hereby want to make an official complaint to the ACCC in regarding this company and want to know what you can do or what I can do.

Why are these scammers still trading? – Placed order directly through Linelink platform on March 2022 then recieved Australia Post tracking email, waited 1 month and still no news from Australia Post. Emailed LInelink and got a reply saying goods not in stock and this went on for 2 months and got fed up and asked for a refund. After 1 month chased again with a reply saying refund not… Read more

on the accounts dept system and will chase. Another month and now not even answering my emails. I guess next email will go directly to NSW Fair Trading complaints......

BUYER BEWARE!! DO NOT USE THIS COMPANY!! – I ordered a top of the range BlackVue DashCam worth over a $1000 through this company in early July 2022 and it was marked as sent the next day . Waited for over a month for my product to arrive and no update on this product on the Australia post website via its tracking number. Sent a couple of emails to this company that were largely ignored .… Read more

In desperation I called Australia Post customer service and I was reliably informed that this item was never posted as what had happened was that due to this company having an account with Australia Post, that whenever this company wants to post something, that a tracking No is automatically generated , so that when the item is eventually sighted and posted, it retains that tracking number originally generated . Businesses like this are now exploiting this loophole to do dodgy stuff. Telling customers that their items have been posted whilst in actual fact it’s been not . I got official emails from Australia Post to this effect and to cut long story short, I contacted and notified PayPal about my predicament as I had paid for this product via PayPal . PayPal took time to investigate and when they were presented with evidence of correspondence of largely ignored emails from my end with this business, and emails from Australia Post management, they decided in my favour in refunding me my money . Mind you, PayPal told me that this business had told them that my product had been lost in transit ! My advice , buyer beware , take your business elsewhere. Avoid them at all cost . Always make your online payments through PayPal for peace of mind .

WARNING! – I have recently had a very bad experience with this company. I placed my order for a $440 Navman/dashcam at the start of June 2022. They marked it as 'sent' in eBay but it didn't arrive. So I tried to contact the company, they took a least 1 week to reply to each email I sent - a delaying tactic. eBay said they wouldn't help because this seller… Read more

had marked it as 'sent' which rendered eBays buyers guarantee useless. After 2 months my bank, who were very helpful, reversed the transaction and got my money back. This company is clearly running a scam whereby they get your money, don't send the item but mark it as 'sent' then they stop replying to all your messages. YOU HAVE BEEN WARNED.

Crap company to deal with never use them – Ordered catalyst. Paid extra for express delivery. No tracking info, Never received. No help, No answer phone. Waited months not days. Eventually E-bay refunded me. never use this company ever. Effing hopeless. Show details

Misleading and Unresponsive – I wouldn't say this company is a scam and out to defraud people. linelinkonline are just terrible in doing retail business. If you are lucky enough that they stock the product then you will probably get it like any other order, however if they don't stock it then you are in for a lot of disappointment and pain. I gave up waiting after about 3… Read more

months for a Garmin product. I am patient. They did initially respond but stopped responding after I asked for a refund. I even tried to contacted them through their website and no response either. Do you really want to give your business to such a crummy company?

I am glad ebay stepped in to resolve this. I went to another online company and had the product delivered within 2 days... and it was cheaper.

BUYER BEWARE - QUESTIONABLE BUSINESS PRACTICES on ebay div. of business – The absolute worst online transaction process I have had in over 25 years. Paid my $241 - was informed my products had been posted - all lies. Probably not even in stock. After 2 months of refusing to communicate with me, avoidance, lies and promises, I got a full refund from ebay.

Fraud !!!!!! – Absolutely shocking !!! They never provided with a tracking number and lied about my items being sent , then lie about no stock even though they said they had sent my naivigators already and they never answer the phone. Scammers !!!!

Scammer! DO NOT BUY from LIneLink – This seller is a scammer! DO NOT buy from LineLink Online if you want stress and frustration or even worse lose your money. Does not have stock of GPS Trackers ( not sure about other items) However, reading other reviews, it appears to be across the board. Never actually sends the item even though you get a tracking number, it's all on a… Read more

consignment tracking number according to an Aust Post investigation. They will reply to emails with your query but with empty promises of sending the item again or refunding you - this never happens. Shame on me for giving the benefit of the doubt. Thanks to PayPal, I finally got my $398 back. Pass this on to as many people as possible about this company.

[Content Removed] unreliable [Content Removed] – DO NOT BUY FROM THIS COMPANY!!!!!!!!!!They do not send you the product and wen you ask for a refund they lie to you and constantly make up excuses as to where the product is so BE AWARE THEY ARE NOT TRUST WORTHY AT ALL!!!!!

Do not buy from LineLink – I wish i googled this company before buying from them. Do not buy from this company. They do not post things within the allocated timeframe. When questioned about it they blame absolutely everyone else which is all lies. The most dishonest company online i have ever had to deal with. Even the 5 star reviews on here look suspiciously fake . Show details

DO NOT TRUST LINELINK! – Wish I trusted these reviews here before I handed over my money to Linelink. My bad! :( Same story happened to me too! The product was never actually dispatched which unfortunately due to a loophole in post system you'll never find out unless you push for an investigation. And same fake promises and excuses like COVID 19, etc. from Linelink team… Read more

to just keep me waiting longer and longer while I checked the stock availability before I order. And to this person who writes here on behalf of Linelink with the ID of "Deakin F.", please stop asking people to contact Linelink to solve their problem, they've definitely contacted Linelink several times with no response before they write a review here, and also stop using COVID as an excuse to rip off people. It's a shame while many's are suffering from COVID, some others have turned it into a business to make profit or avoid the consequences of their dishonesty.

Do not purchase – Similar to Lucy, who wrote a review on 11 March 2022, I also purchased an item in early December. It is almost APRIL and I have not received anything. Similar to Lucy, I received an invalid tracking number initially, with promises upon promises since then that they would despatch another item out to me (however this has obviously not happened). I… Read more

have sent multiple emails asking for tracking numbers etc and every email they say they will send out a product "this week". Ridiculous - will be going soon to Fair Trading and escalating this further.

Appalling service – We ordered a product late December from this supplier via MyDeal platform and to date we have launched over 10 disputes and as per the previous reviews we continue to get the runaround conveniently blaming Covid19 isolation of its employees. Clearly a dodgy company. No sign of product or our money. Even MyDeal cannot get responses or… Read more

tracking numbers from them. I’ve looked their ABN up online ABN 80 602 506 048 and company was registered in 2008 so not sure what dodgy company name they traded under in the 1990s. Next step Fair Trading NSW, only so many automatic and useless emails I can bear on the subject. PS this is the first time I have ever bothered leaving a product review - that is how upset I am. I am also upset at all the platforms still currently listing products from Linelink, wake up!! The only reason I bought this $1400 product via My Deal is because I trusted the platform based on prior transactions.