Best Professional and friendly BALPREET BAL

5 out of 5, reviewed on May 25, 2017

Our experience with BALPREET BAL has been fantastic. Quick, easy and hassle free from start to finish. The communication all throughout the process was excellent. I would highly, highly recommend using BALPREET BAL for buying home to all. Our dream home became a reality, quicker and more easily than we ever imagined! Big thanks to BALPREET.

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Loan Market Official

Hi Babu,

Thanks for your great review for Balpreet. We'll be sure to pass this on!
We love hearing these stories and we wish you all the best with your dream home!

Look forward to working with you again!

Loan Market Team

Very helpful

5 out of 5, reviewed on May 24, 2017

It was great having someone else doing all the paperwork and phone calls for me. James offered great professional and friendly service.

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Loan Market Official

Hi Karen, We're so glad your experience with James was a positive one. It's our pleasure to be able to take away the more time consuming jobs, and be able to get you what you want with ease. ... read more »

No hassle or haggling

5 out of 5, reviewed on May 22, 2017

Brett from loanmarket offered his best rates and a low interest rate from the start. Unlike the car salesman-it was hassle and haggle free.

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Loan Market Official

Hi there, Thanks for taking the time out to leave us a review! So glad to hear your experience was hassle (and haggle) free - we really believe our competitive rates sell themselves! We wish ... read more »

Perfect choise for a stress free home loan

5 out of 5, reviewed on May 19, 2017

Entire service was highly satisfactory. Answered all my concerns in a friendly and timely manner. Did not feel any stress at all throughout my new home construction. All my invoices were paid on time.

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Loan Market Official

Hi there,

Thanks so much for your positive review! We are so happy your experience was stress free and that you were able to focus, and enjoy building your house.

We wish you all the best with your new purchase!

Loan Market Team

Best. Broker. Ever.

5 out of 5, reviewed on May 18, 2017

Our experience getting finance for our purchase prior to meeting John at Loanmarket had been disappointing. This all changed once we engaged with John Norgett at Loanmarket. We found John to be extremely approachable, knowledgeable, friendly and reliable. His "can do" attitude was of great importance to us. We couldn't have asked for better service and ultimately we got the results we were after!

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Loan Market Official

Hi Lucie, Thanks so much for taking the time to leave us a review. We are so glad your experience with John was a positive one after the disappointments you've experienced. We wish you all th... read more »

Sydney

  • 1 review
  • 1 comment
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Over-promise and Under-deliver (only if they deliver)

1 out of 5, reviewed on May 17, 2017

Top notch service is when people set the expectations right from day-1 and delivery that, our expectations were set to very high standards but what we received so far is close to nothing (frustration might be the right word).

I and my partner got in touch with loan market after reading excellent reviews about them on productreview. The broker assigned to us first contacted me in less than an hour after we provided our details online. In the next hour we received an email from her secretary asking for the documents to start with the applicati
on, all good so far. We met our broker on the 4th day from the first contact, meeting with her went really good, based on initial assessment of our documents she discussed with us our borrowing capacity and informed that being a platinum broker for 1 of the TIER-1 banks she can easily get a pre-approval in 4 hours. It’s been more than 3 weeks since we first contacted loan market and till not we are answering their/banks queries on the documentation we provided (ideally all these queries should have come from the broker on day-1 of us providing them with the documentation). In one of the recent mail exchanges we were told that based on the risk assessment conducted the bank is not happy to lend us loan exceeding a certain amount (which was 600k lesser than what she told us initially – not acceptable). I called the broker and informed that if that is the case we are not interested in proceeding with our application any further (the pre-approval we received while dealing directly with another bank was for significantly higher amount, the only reason we wanted Loan Market's support was to get better rates and options on LMI capitalization), but was assured on the call that she would get pre approvals done on the max amount possible. I agreed and asked her to proceed with the application, it’s been 2 days already and we still are waiting for their response. Top notch service is where the broker keeps you informed on each stage of your application, not where the customer gives them a call/mail and ask for an update and yet receive no response. After wasting so much of time (trust me we got the pre-approval while dealing directly with another bank in less than 3 days), we don’t know if we should wait for their response or approach another broker or deal with the banks directly.

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Comments
Loan Market Official

Hi VM24, We're sorry to hear that you had a bad experience with your original broker. We pride ourselves on providing excellent customer service, and we'll be sure to raise this with the state t... read more »

Your another broker (after our preliminary discussion) is yet to get back to me for the last 2 weeks.

this is good choice

5 out of 5, reviewed on May 15, 2017

very very very very good,excellent easy approchable.friendly environment,very very very vry very very very very very good performance,reliable ,thank you

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Loan Market Official

Hi Parthi,

Thank you for your positive review! We are so glad you had such a great experience.

All the best,

Loan Market Team

nothing but useless!!

1 out of 5, reviewed on May 12, 2017

Newcastle permanent would have to be the most pathetic bank out of them all! hold my money that I've earned to earn interest on it, will definitely be changing banks asap & I recommend anyone who is with this bank do the same thing!

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Loan Market Official

Hi Alex,

We're sorry to hear you had a challenging experience with this lender. How did you find your Loan Market broker?

Loan Market Team

  • 1 review
  • 1 helpful vote
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If you have a house or getting into the market, its well worth enquiring!

5 out of 5, reviewed on May 10, 2017

We were in a delemma and what options were available to us, to make matters worse we weren't aware of the options to decide on. Enquiries with 3 different brokers left us 2months of supplying details for loans that never progressed. Then we contacted Loan Market that put us in touch with Michael Kordish. He contacted us, arranged for a meeting time to that suited us, and advised of all options. The best of these was chosen and decided to pursue- this was not even on the table from the other 3x brokers! He has also negotiated a better interest r ate than the others enquired with- 2 of which were the same bank too! Currently we have approval for our loan and in quicker than expected time to pursue our property goals.
We would highly recommend Michael to anyone- whether currently own their home, looking for investment or simply looking to refinance to get a better deal. He has exceeded our expectations, kept us informed the whole way AND done it all quicker than the others! The professionalism and courtesy displayed is very much appreciated by us and commendable to Michael and the business.
Michael is a genuine guy who has wanted nothing but the best for his clients-us. The short time with him has eased our pain with going through this process, provided a service/solution that we most needed, and enabled us to pursue what we had aimed to do.
Thanks so much Michael for your time and effort provided, and Loan Market for providing such a quality expert to help us out!

1 person found this helpful, do you? Yes

Comments
Loan Market Official

Hi Drew, This was such great feedback to read! We appreciate you sharing it with us. We love hearing how our brokers help make your lives easier, and can negotiate better rates for you in doing... read more »

Very happy with the service

5 out of 5, reviewed on May 08, 2017

The customer service from start to finish was excellent and any queries I had were promptly answered. I would highly recommend my broker.

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Loan Market Official

Hi Lee, Thanks for taking the time to leave us a review. We're so glad to hear you had such a great experience with our broker team. We love hearing these stories so we appreciate you dropping u... read more »

Excellent result!

5 out of 5, reviewed on May 06, 2017

I had no idea how to go about getting bridging finance but Loan Market had all the ideas and know how to make the home of my dreams become a reality! Thank you, Loan Market!

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Loan Market Official

Hi Sue, We're so glad to hear you had such a great experience with our brokers. It's so great that you were able to find and purchase your dream house and we wish you all the best with your new ... read more »

Too slow

1 out of 5, reviewed on May 03, 2017

Submitted our complete paperwork to the broker on 15 April, application for loan hasn't been lodged til now-- 2 May. Taking forever and doesn't give any update about what's happening. Planning to get someone else to do our loan application now.

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Loan Market Official

Hi Aivee, We're so sorry to hear that you had a bad experience with one of our broker team. Are you able to send us through in a private message your name and number, and the name of the bro... read more »

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Questions & Answers

I have 2 loans currently owner occupied & investment, 2 major banks, both IO, 480000 & 400000 respectively. Rates 4.22% & 4.45%. Have 150000 as redraw. Sydney houses. LVR<70% Please advise what is major savings if refinance? Balwinder 0404946064

Bally asked on Apr 07, 2017

Answer this

Hi Balwinder,

Thank you for your question. I've sent your details off to one of our Broker Team and you can expect a call from them shortly.

All the best,

Rhona

Is there a broker in the markdown or Campbelltown area in sydney? Please call frank on 0408621539

Frank asked on Mar 19, 2017

Answer this

Hi Frank,

Thanks for your enquiry.

We've sent your details to one of our brokers in the Campbelltown area and you can expect a call shortly.

Thanks,

Rhona
LM Customer Care

Do you have a broker near Melton Victoria

David.C asked on Jan 11, 2017

Answer this

Hi David!

We have a range of excellent broker's who service Melbourne city and surroundings. If you'd like to be put in contact with someone you can either leave us your details via our website (www.loanmarket.com.au) or call us on 13LOAN (13 56 26).

We look forward to hearing from you soon!

Loan Market Team

See all 21 questions about Loan Market