Professional efficient service

4 out of 5, reviewed on Mar 24, 2017

Patient, professional and efficient service, especially with first home buyers. Great for people a little confused or nervous about getting a home!!!

Was this review helpful? Yes

Comments
Loan Market Official

Hi Marc,

Thanks so much for your review. It's great to hear your experience was a positive one!

We wish you all the best with your new purchase and we look forward to working with you again!

Loan Market team

Excellent Service

5 out of 5, reviewed on Mar 23, 2017

We highly recommend the services provided by Vish at Loan Market Augustine Heights.
Vish has been extremely helpful and supportive through our loan process, keeping us informed every step of the way. As first time home buyers, the entire experience was extremely daunting but Vish guided us and believed that we could live the Australian dream of owing our own home.
10/10 service to this dedicated Mortgage Broker and thank you from the bottom of our hearts.

Was this review helpful? Yes

Comments
Loan Market Official

Hi Nancy, Thank you so much for your positive feedback. We love hearing how our brokers are helping you achieve your dreams all while providing excellent customer service! We'll be sure to pass ... read more »

Mathew Dique =ProfessionalJ

5 out of 5, reviewed on Mar 20, 2017

Great example of Customer Service. We were kept informed during the loan process & had follow up after the loan was granted.

Was this review helpful? Yes

Comments
Loan Market Official

Hi there, Thanks so much for your great review for Matthew. It's great to hear how our brokers are looking after our customer's and providing them with a positive experience. We wish you all ... read more »

Highly Professional And Excellent Communication And Service

5 out of 5, reviewed on Mar 14, 2017

Very grateful to Michael and his fantastic team great result great way to get a loan with personalised service. His admin team are very prompt with details and communicating needs to the client . Highly recommend Michael and his team

Was this review helpful? Yes

Comments
Loan Market Official

Hi Evie, Thanks so much for your glowing review for Michael and his team. We're so happy you got such great customer service as well as a successful outcome with your loan. We wish you all th... read more »

Outstanding, Thorough Service.

5 out of 5, reviewed on Mar 14, 2017

Phill and the team at Loan Market set the bar so high for the experience they provided. As first home buyers with minimal knowledge about the process, they explained everything at our level and made sure that no stone was left un-turned and nothing was left unexplained. They turned the first home buying experience from a scary and confusing one, into an easy and exciting one and i am so grateful for all their help. I could not recommend them enough.

Was this review helpful? Yes

Comments
Loan Market Official

Hi Danni, Thanks for taking the time to leave us with some feedback about your experience with Phil and his team. We love hearing how our customers are having such great experiences, and the ... read more »

Verified Purchase

No communication at critical time.

1 out of 5, reviewed on Mar 08, 2017

My personal experience with Loan Market has been terrible . Missed out on property and finance got rejected by bank but I can understand that as lending standards are comparatively tough as compared to last year. What I don't understand is terrible follow up from my broker in Wantrina, Victoria. Called multiple times to see what's going on with application but no call back and no reply to sms from broker for four days.
Gap of 150K in broker's calculation of my affordability and lenders calculation of my affordability is also unacceptable

Was this review helpful? Yes

Comments
Loan Market Official

Hi Yogi, We're so sorry to hear this was your experience. We take our customer's feedback very seriously and would appreciate the opportunity to talk to you. Would you be able to please priva... read more »

Excellent knowledgable service

5 out of 5, reviewed on Mar 06, 2017

With our dealings with Carlo Catalano he was very experienced and knew the answers to our questions without hesitation. He kept us up to date throughout our loan approvals. We would highly recommended Carlo to our friends and family.

Was this review helpful? Yes

Comments
Loan Market Official

Hi Salvatore, Thank you so much for taking the time to leave this review. We appreciate that you trusted our team to help you get the perfect place - we'll be sure to pass this onto Carlo. Th... read more »

Outstanding Service

5 out of 5, reviewed on Mar 03, 2017

My first contact with Paul Brazier, was about 10 minutes after I put through an enquiry through Loan Market's website, whom I had found via Google and are highly rated on Product Review. I was extremely impressed at the speed in which he made his initial contact. This was in 2015, and Paul has been there for me every step of the way. My first house contract fell through and it took a long time for me to find the "right" house. Throughout this time, I was able to call or email Paul with questions and scenarios that I would come up with randomly . He was extremely patient with me even when I would ask him the same questions over and over and was wonderful at reassuring me on various issues I would have. This month, after an excruciatingly long settlement and multiple delays, I finally got my house. I cannot thank Paul enough for his support and advice, even now, after I have my loan. I highly recommend Paul, I would give him a higher rating than 5 stars if I could.

Was this review helpful? Yes

Comments
Loan Market Official

Hi Wendy, This review has been wonderful to read! We love hearing that our brokers are providing extremely good customer service and helping you find the perfect house. We will be sure to pass t... read more »

excellent service

5 out of 5, reviewed on Mar 02, 2017

Stewart Jones is very professional and provides excellent service; nothing is too much trouble and he doesn't hesitate to go the extra mile to satisfy his customers requirements. Very impressed with the man.

Was this review helpful? Yes

Comments
Loan Market Official

Hi Richo. Thank you for taking the time to provide us with feedback for Stewart. We love hearing about how our customers are getting excellent customer service at every stage of the process. ... read more »

Professional Service

5 out of 5, reviewed on Feb 27, 2017

Amelia Conner, such a pleasure to deal with. Amelia always friendly, helpful and professional, always keeping my wife and I up to date even out of hours. Amelia made the usual stressful time of a home loan much easier. I would recommend her to anyone looking for a loan.
Thanks again Amelia appreciate the help you have given us.

Was this review helpful? Yes

Comments
Loan Market Official

Hi Martin, Thanks for your positive review! We love hearing how our brokers are making our customers lives easier, and providing excellent customer service along the way. We wish you all the ... read more »

Excellect service!!! Look no further!!!

5 out of 5, reviewed on Feb 20, 2017

The quickest and easiest Loan I ever got. The communication was good, I was being updated on the progress along the way.

Was this review helpful? Yes

Comments
Loan Market Official

Hi Mirza

We're so glad the service you received from your broker was a standout!

Thanks for taking the time to leave this review, and we wish you all the best with your new purchase,

Thanks,

Loan Market Team

Metford

  • 1 review
  • 1 comment
Private message

Outstanding Service

5 out of 5, reviewed on Feb 20, 2017

Was this review helpful? Yes

Comments
Loan Market Official

Hi Kerry, Thanks so much for letting us know about your positive experience with Dayna and Jen. We love that strong customer service was maintained while they helped you get everything sorted fo... read more »

Thank you

Loan Market Official

Thanks Kerry for your kind words. We love it being able to help our customers into new homes, renovate and consolidate to make their lives more comfortable, affordable and better overall. We look f... read more »

1 of 34 pages


Questions & Answers

Is there a broker in the markdown or Campbelltown area in sydney? Please call frank on 0408621539

Frank asked on Mar 19, 2017

Answer this

Hi Frank,

Thanks for your enquiry.

We've sent your details to one of our brokers in the Campbelltown area and you can expect a call shortly.

Thanks,

Rhona
LM Customer Care

Do you have a broker near Melton Victoria

David.C asked on Jan 11, 2017

Answer this

Hi David!

We have a range of excellent broker's who service Melbourne city and surroundings. If you'd like to be put in contact with someone you can either leave us your details via our website (www.loanmarket.com.au) or call us on 13LOAN (13 56 26).

We look forward to hearing from you soon!

Loan Market Team

Hi there, Pls advise how to contact a loanmarket broker in Adelaide SA 5082? Thanks

John asked on Nov 21, 2016

Answer this

I'd be happy to assist you John.
Regards
Phil Couch - Senior Mortgage Broker - LOAN MARKET - 0421054434 - phil.couch@loanmarket.com.au - Ph.82928333 - F.83511026 - 287 Anzac Highway PLYMPTON SA 5038

See all 20 questions about Loan Market