Lycamobile

If i could give 0 stars i would stay away from these guys such a scam company bought a sim card that I cant activate tried to call and they will only deal with me if im an existing customer absolute waste of tune and money Show details

This is the worst mobile provider I've ever experienced. Don't USE THEM Firstly it took 3 days to port my number from Kogan but they disconnected Kogan day 1. So I was 3 days with no phone Secondly their service does not include MMS unless you pay an extra 62 cents for each and every photo or video you want to send someone I talked to them… Read more

and honestly they couldn't care less. So I asked if I cancel can I get a refund. They said yes. So today I cancel and then they tell me that no refunds are possible

So the worst service and they stole me $199 in full

You have been warned.

Terrible customer care support. I purchased sim and wanted to keep my old number. They changed that to a wrong number and I lost my original number. I lost lot of contacts and people could not reach me for important things like banking etc. I waisted hours to contact them frustrated with false information. I contacted their customer compliant… Read more

manager and still had same experience. I waited for almost 8 months!!!!!and finally got my old number back through ombudsman intervention. Don't join them unless you have lots of time and money to waste. One of the worst mobile providers I ever had. No coverage even in city areas!!!!!

DANGER DANGER DANGER DANGER DANGER DANGER DANGER DANGER DANGER DANGER EVIL, DEVILS, SCAMMERS, CHEATERS, FRAUDESTERS, LIAR, SCUMBAGS. This LycaMobile lying piece of junkies lied to TIO also stating my number has been blocked. But, Network bars are… Read more

still on, still get messages, still can make calls, Account is still open. All this for a prepiad service which was used only for 28 days 2 YEARS AGO. TWO FREAKING YEARS.

Numerous calls, emails and also complaints lodged still NO ACITON TAKEN and LIE saying number is blocked.

These are not humans these are much worse than f#eces of the most disgusting po*p of animals.

Evil brainless SCAMMERS, DATABANKING everybody's personal information. LYCA MOBILE DOES NOT CLOSE ACCOUNTS AND NUMBERS THEY ARE HOARDING ON TO YOUR INFORMATION PEOPLE.

STOP USING LYCA MOBILE.

I ALSO WANT MY ACCOUNT SIM DATA DETAILS EVERYTHING DELETED.

YOU BLOODY JUNKIES. LYCAMOBILE THE WORST WORST WORST mobile company on the planet.

CLOSE THE ACCOUNT CLOSE THE ACCOUNT YOU EVIL SCUMBAGS. WHEN A CUSTOMER LODGED MULTIPLE COMPLAINTS YOU ARE SUPPOSED TO CLOSE THE ACCOUNT AND DELETE THE NUMBER AND SERVICE ESPECIALLY WHEN IT IS A PREPAID SERVICE WITH NO PAYMENTS DUE OF ANY KIND.

Bought the Lyca sim cos it was $9-au for calls,txt and 80gb for a month. Tried to register sim online, and they dont take australian acceptable forms of i.d., and someone else said wouldnt take passport. So they have no way to contact except a phone… Read more

no. which tells you to go to the internet. What a rip. Lucky i got it on amazon who refunded me. Down the track i have heard of people getting another phone no. still unlucky.

Poor customer service ever. My number has been blocked over a week now. I am going to file a formal written complaints against Lyca. Customer Support team is no good at all . Poor Poor Poor service. MY PLAN HAS INTERNATIONAL SMS BUT NEVER WAS ABLE TO SEND ANY SMS. WANNA WANT A REFUND. Show details

Hi There , It is my pleasure to join this very popular company to provide network and call services across the Australia. It provides it big array of mobile services and I joined as a Prepaid user . Hope it goes long relation in terms of calling and data usage. Thanks Show details ·  1

​"Huge thanks to Karthik Anand for helping me with my number port-in! I was worried about the process, but he guided me through it step-by-step and made sure everything was sorted out perfectly. Excellent support!" Show reply

I purchased a 12-month internet package (360GB for $150). At no point in the advertisement was it clearly stated that this package is actually structured as 12 separate monthly allocations of 30GB. Upon discovering this, I contacted your customer service team to request an upgrade to the 900GB $220 package. I was informed that an upgrade was not… Read more ·  3

possible, so I requested a refund instead.

During this call, your customer service agent clearly explained that since I had already started using the current month’s data, that portion would not be refundable. However, I was explicitly told that the remaining 11 months would be refunded in the amount of $137.50. I also specifically asked whether my current month’s 30GB would remain active, and I was assured that it would. I was further informed that the refund would be processed within one week. The reference number for this conversation is 111625533, which you can review for verification.

However, yesterday I received an SMS stating that only $12.50 is being processed as a refund, which is completely inconsistent with what was agreed. Upon checking my account, I discovered that my entire service—including the current month’s data—has been fully terminated. I now have no active plan, and I am being charged for every call and any data usage.

I contacted your customer service again, but no assistance was provided, and I was simply instructed to send this email.

I received my partial refund about $117 later on and requested them the remaining amount of refund but its been couple of weeks that I havent received any answer yet. Fully disappointed of this service, and they are promoting to encourage people join them with $30 reward meanwhile they cant keep their own customers.

Very disappointing experience with Lyca Mobile. Customer support is practically non-existent — I waited for hours just to get a response, only to receive a useless and unhelpful reply that did not resolve the issue at all. There is no respect for customers’ time, and the lack of proper assistance makes even simple issues unnecessarily frustrating.… Read more

If you value reliable support and timely responses, I would strongly recommend looking elsewhere. They even took $6 from account and have no idea how to respond on it.

Purchased the 20gb $6 plan which was supposed to be for THREE recharges, only to find that after the first recharge, they slugged me $20. I had the person's name that I spoke to, and rang them 3 times in regards to this. They kept talking over the top of me, failed to understand, kept saying that after 3 recharges it reverts to $20. Even though I… Read more

told them several times, I have only had one recharge!!! The next time I rang, I spoke to someone else who had a completely different story, that person said that the $6 recharge promo had ended. Yet I purchased it before it ended and was advised that I still had 2 more recharges left at $6. Then the last person I rang had another story!!! Stay away from them. Outbound call centre that won't help at all!!!!!

While purchasing the esim , it forcing me to write a review, come on i haven't even installed the sim yet . I want not even proceed to register the esim before completing the review

It's a shame I can't give 1 star, have tried numerous times to contact, but to no avail, the sad part is the system works, at the end of the day , request money returned not a hope, I won't come down to thier level of don't care, but it's allways the same reply, they don't want upset customers, what a joke. Show details

This has been the worst experience of my life. Nothing is working no matter what I do. Even buying a brand-new phone did not solve the problem. I have lost so much time, effort, money, and my normal daily life because of this. Customer service has not been able to help at all. Every single person gives different information, which only makes everything worse. I honestly wonder if this company even truly exists. Show details

Very disappointing experience with Lyca Mobile. This is one of the worst networks I have used in Australia. The signal drops constantly, and inside the house there is almost no network coverage at all. Even simple activities like sending an SMS can cause the network to go down temporarily. In Brisbane city as well, you still do not get full… Read more

network coverage. Calls fail often, internet is unstable, and the overall customer experience is very poor. Using this network feels like putting money into the toilet and flushing it away. I would not recommend this network to anyone looking for reliable service.

Prepaid customers should be extremely careful. If you stop using the service earlier than expected, the company may come up with strange excuses to avoid taking responsibility and refuse to refund — even if you’ve used the service for less than three months.

Worst company I have ever dealt with. I purchased a one-year plan, but from day one I have been unable to make calls, send messages, or use mobile internet. It has now been five days and the issue is still not resolved. Every time I contact customer support, they provide a new reference number and ask me to wait another 24–48 hours, but there has… Read more

been no actual solution.

I made the mistake of choosing this service, so I would strongly recommend others spend their money elsewhere.

Good Value... Until You Actually Use It ‍‍ I'd genuinely feel bad for anyone hopping onto LycaMobile without knowing what they're getting into. I'll make this quick... As a user based in Canberra, the network coverage is poor - calls drop constantly, and data access is unreliable in areas that actually make it a real inconvenience. After… Read more

briefly going back and forth with their support team to troubleshoot and getting nowhere, I decided it wasn't worth it and simply requested a refund...

What followed was a series of slow, drawn-out emails with a mandatory 5–7 day response time on their end?! — even if I replied back within 10 MINUTES of receiving their email!!

The icing on top? The refund I received was LESS than what I was entitled to due to THEIR OWN delays emailing me back to confirm this refund...

But at least they make up for it by profusely apologising for the "inconvenience caused"... No joke, the 5th time they said this, I REALLY started believing they were sorry! Absolutely bonkers.

I would've called them, probably would've made this refund quicker. But getting through on the phone means sitting on hold for over an hour before you get to speak to someone...

MATE, personally I've got better things to do than sit there praying someone out of Aussie even picks up the phone.

I'd actually give them 2 stars, because their plans are genuinely competitive on paper and the service does occasionally work...

BUT your experience will be severely compromised by poor network coverage and even worse customer support.

Besides, who reads 2-star reviews anyway?

Hope my tale saves someone the headache of signing up with LycaMobile. Ta.‍♂️

Lycamobile, 12-month long expiry plan was very cheap but unknown to us the fine print said you cannot send MMS. This was confirmed with Lyca mobile. Not happy at all :-( Grrrrrr

I have a TIO complaint because they want to charge me for attaching images to sms. No one else in Australia does it! The service is below standards. No responding to emails, I only got my money back when I threatened them with legal proceedings. Next step is to lodge and ACCC complaint. Show details

I had a issue disconnecting phone for network more than 2weeks and called them multiple times and they just said they will fix in 24 hours but never fix. Refund was even hard and the customer service was terrible. If you have a problem, they are not going to take an action. Show details

I bought a once off eSIM due to Internet not working. It was purchased for someone at our Airbnb. We do not want anything ongoing but they have been billing us monthly ever since. I have submitted a to be with my bank tonight. I’ve had four phone calls to them in 12 emails and whilst I was told it would get fixed it still hasn’t. Absolutely disgusting

Lycamobile is a SCAM service. Their email addresses are incorrect on their website. Their customer service is useless. If they somehow reply to our email then their email responses are useless. Their network is as crap as it gets, continually disconnects. Their free data banners do not work, upon calling customer service they ask us to send an… Read more

email with screenshots, useless customer service.

DANGEROUS part is they DO NOT provide options to close account or disconnect our phone number. No matter how many complaints are lodged they just go in circles. They are the WORST telco on this planet and an absoulte disgrace to humanity.

THEY ARE DATABANKING PERSONAL DETAILS. VERY VERY DANGEROUS. At the same time they are holding on to phone numbers by keeping the number active without customers consent. No other telco in Australia does this.

EXTREMELY FRUSTRATING experience to deal with FRAUD Lycamobile. Ruthlessly slow responses that too after repeating same thing over and over again just for the customer service to understand even simple things.

Over 500 days past yet my PREPAID service which was used only for 28 days is still NOT DISCONNECTED.

Even ANIMALS understand and behave in few hours but this SCUM called Lycamobile and its DEAD management have no idea what they are doing.

STAY CLEAR people, NO MATTER how good it sounds it is VERY VERY DANGEROUS to create an account with Lycamobile.

YOU BLOODY SCAMMERS & DEVILS, "Lyca HELL HOLE mobile".

Extremely poor customer service. Transfer of mobile number was not done despite online form completed. Then their customer service communicated useless reference numbers...They informed us Optus rejected the request of mobile number transfer (not believable), and didn't refund a yearly pre-paid plan... According to us, same tactics as scammers. Show details

Agree with what most customers have mentioned in relation to poor customer service. So I won't share about this issue more than what others have shared. What I'd like to share in addition to is their data security. My brother signed up with Lyca 365-day plan. The first 3 months was fine with no issues, until he experienced number porting frauds… Read more

2x within a week after. A scammer was able to port his number without Lyca knowing about this from their system. How did my brother find out? His service was disconnected (SOS) with no notifications and the scammer was able to gain his mobile number for OTPs and 2FAs. He waited for good 30 mins to finally get his phone answered. Long story short, he shared his number porting fraud incident and the agent on the other end was not able to trace anything at all in their system, logs, timestamps, requests etc.

He pulled the plug and changed to a different mobile provider. That was his best decision ever made and he has been able to sleep more peacefully every night. The number porting fraud traumatised him that he had to constantly check his mobile reception every hour.