M.A.C

We went to MAC at Myer in the city and Karla did my daughter's makeup for her year 12 school ball. She did an absolutely amazing job. Not only was she brilliant at make up but she was sweet and kind. It was just such a wonderful experience for my daughter.

I have been using the Extended Play Gigablack Lash Mascara for several years now. It covers all the lashes from short to long and I can build up the desired thickness. The brush is a good tapered size, bristle length and I can reach the tiny lashes in the corners of my eyes cleanly. The brush doesn't appear to clump which I have found with… Read more

previous brands. When it is time to take it off I just use warm water. There's no rubbing involved and my eyes don't feel irritated. I like that the packaging isn't bulky and can fit snug in my clutch for quick touch ups on nights out. It is on the pricey end of the scale so I do wait for sales from Myer or online Adore.

Absolutely disgusting, bought wrong shade, cannot seem to contact mac no email address or livechat so went by urberride half hour drive, then walked half hour in highpoint only for the lousy customer service girls refused to refund, she says coz its… Read more

myer mac not able to exchange have to go to the city, what an effen joke! not only is it overpriced for average cosmetics, return is pathetic! will be unsubscribing and accepting my losses, MAC you just lost a loyal customer for many years because of your greed, will be shopping elsewhere and so should others!

Terrific make up service by Alex at MAC Myer Chadstone – I'd like to call out Alex at Chadstone Myer MAC who did my make up for an event on Saturday 7 December. She was meticulous in her application, pleasant and accommodated a longer session to be able to give me a full face make over rather than just the smokey eyes I'd originally booked. She was incredibly tuned in to what I wanted and took every bit… Read more

of care and attention to deliver an incredible result. Thanks Alex. I'm so grateful and felt very confident walking into my party that evening!

5 star service! Well done Konstanz, Mac West Lakes Mall, South Australia – Brilliant service! I was serviced by Konstanz at the David Jones, West Lakes Mall (South Australia) today. Not only was his product knowledge superb, he was non-judgmental, he listened to what my needs were, and he offered several options for me without any pressure at all and I left the store with 5 x what I was going to and have booked in for further appointments. Well done!

Liz from MAC Robina, QLD – Liz from MAC at Robina Shopping Centre in QLD (David Jones store) saved my day! I had a makeup appointment booked with Napoleon Perdis and no one showed up... Liz was able to squeeze a quick makeup appointment in. She not only made my day but did an amazing job and recommended really great products to buy. Thank you again Liz! I will definitely be… Read more

back to book another make-up appointment in with you and be recommending MAC to all family & friends.

I've tried different things from mac. Here's my take as a long time makeup user: the brow pencil, any type by Mac is the best. Love it. All last all day and easy to use, good quality and great results..the lipstick is great. Good colours. Eye liner, the long wear one is in a pink pencil. Pencil too small for price. It lasts all day, still comes… Read more

off if you have oily skin though but very nice dark colour. Under eye concealer, well this bottle is small for price and I hate how it cakes, shows all my wrinkles, compared to cheaper brand like Revlon it's rubbish and dry, Revlon have one that moisturizing, doesn't wear off even in the heat and zero caking. Love the freebie promotions they always have.

NEW Mac Powder Foundation C4 I have been a user of this product for over 25 years and I am very disappointed with the NEW Powder as Product content is way less and therefore not lasting as long compared to the new product. I have run out in 2 weeks where the original would last me about 6/8 weeks. Colour Match is not exact and lighter coverage. Cost is way more expensive The sponge applicator is also cheap and nasty

Although the make up is good, unable to get assistance picking the correct shades, I always bought Mac, however due to the extremely poor customer service within stores I have now moved to Dior where they always have a dedicated person from the company.

Don't buy! – Bought 2 lipsticks and they were awesome. Later bought a Christmas special of more. They're terrible! Bad colours, don't last, don't suit me etc. Read the returns policy. Impossible if used!!!

Total disappointment – I bought mac locked kiss ink lipstick vixen shade yesterday from Myers. The formula doesn't feel heavy but it is not transfer proof. It didn't even last for 2 hours. It's a total rip off. Maybelline vinyl liquid lipstick is thousand times better and affordable. I am very disappointed from such a big brand for misguiding shoppers.

Great Advice – Great customer service, thank you, fabulous products and advice given by Kate

Poor Service At Mac Bugis Mall Outlet – Super angry pls train your beautician Carina Dessie at bugis junction outlet how to choose correct cushion colour for customer. I shared with the girl at bugis junction mall on my recent purchased of lightful C cushion the colour she picked for me is light and she insisted is correct turned out wasted $$78.00 on my purchased two weeks ago the… Read more

color even after oxidized is so fair and white on my skin like ghost.

Money down the drain highly NOT recommended.

Inaccurate shade matching – The makeup assistants at MAC Riccarton, NZ, don't seem to know how to match a foundation shade properly. Very disappointed with the result.

We need to talk about cancelling the recycle program with the free lipstick – Very disappointed to find out that M.A.C ended their recycle reward program. I went to exchange my 6 empty products for a free lippy, only to be told they stopped this reward in march. It was the push I needed to go try other brands.

Don't buy online – It has been a week and my order hasn't even been dispatched. When I contacted M.A.C. customer service, they informed me that it will be dispatched possibly mid next week. So 2 weeks only for dispatching an order? That's absurd. After talking to them I know as much as I knew before, nothing. Not helpful at all. Definitely don't recommend buying online, the headache it's just not worth.

Shipping takes forever – Orders made via their website take way too long. It’s typically taken 4-5 days just to have my orders dispatched. It shouldn’t take almost 2 weeks to receive an order, especially if you live in or near Sydney metro.

Terrible online experience – I made an order via their online store on 31 March 2023. When I still haven’t received a dispatch email two weeks later I went on their website and found that apparently their warehouse had moved and all the orders that were placed on and after 1 April are on hold until 19 April. This information was not on their website at the time that I placed… Read more

the order. By my calculations, by the time they finally dispatch my order and with Anzac Day coming I would probably receive my order in May. So I decided to contact Mac to arrange for a cancellation.

My request was flat out refused. A refund apparently can only be given once my order has been dispatched and after I returned the products. I was flabbergasted. The order hasn’t even been processed yet. Why couldn’t it be cancelled? By the time I received the order in May, I would have to return it which will take at least a week before a refund can be processed and it will take another 5 to 8 business days for the money to go into my account. Basically, they are telling me I can’t get my money back until June. I feel like it’s extremely unfair for the customer to bear all the inconveniences when it was Mac’s fault from the start. They offered a 10% discount for my next order which I refused. Asked to speak to a supervisor who offered a product to the value of $60 for free which I also refused. I just wanted them not to waste my time. But of course, I was asking too much. Then they finally offered to start the refund process for me and all I have to do now is to wait for the order to be dispatched then return it when I receive it.

When I initially started the chat with them online it was with a person who was frankly quite rude. Right in the middle of my chat, I was transferred to another person (without my request or knowledge) and I had to repeat everything again to the second person. The second person, Sarah, was much nicer. She apologised for the inconveniences and also acknowledged the fact that the dispatch delay info was not up on their website at the time of my order.

Overall, this whole experience has put a bad taste in my mouth and needless to say I am unlikely to buy from them again.

Dissapointed – Did not receive free sample as described when placing on line order

Pathetic service – Very disappointed with Mac's customer service. Ordered a gift card for my spouse's birthday. Money was deducted at the same time when the transaction was made, And gift card wasn't sent at all and it's been more than 2 days. customer service has no idea what's happening. Pathetic service. Will never use their service again.

Orders take too long – Made an online order nearly 2 weeks ago (12 days). Ordered on the 19th. It’s the 31st. I’m still waiting and customer service blame Aus Post but I am receiving deliveries for orders made after my MAC order. Very slow service.

Horrible customer service at Mac store Myer Cairns Central – Worst customer service by the so called team leader at Mac store (on Boxing day at 2.pm) Myer Cairns Central. Would never step my foot in there. You are an absolute disgrace to an amazing brand. Such a shame MAC couldn't get it right when they were hiring YOU!

Do not buy mac giftcards they steal the money! – Wow, never buy a Mac gift card!! Don't even gift them to someone! So one of the workers at MAC Broadway put through a $107 purchase as $200 on my gift card, and after 2 weeks of NO response, Mac will NOT return the money. Do not buy these gift cards, the workers will use them!! Absolutely disgusting. Thank god there are now cheaper products that provide the exact same coverage. Will never purchase another product.

MAC "Fling" Styler/Pen RRP: $32 – Just to add to the rest of the negative feedback on this page ... I purchased a "Fling" eyebrow styler/pen not two months ago; paid good money; used it lightly for subtle shape enhancement and now discover that the pen is down to nearly zero!! I will go back to using Estee Lauder. Their eyebrow pens credit much more bang for your buck!

MAC online – Absolutely love shopping on The Mac website, I love trying out different products and have a list of my favourites! Websites easy to navigate- fast shipping and you get a free sample!

Studio fix fluid foundation – I really love tbis foundation because it is Very long wearing. It has a lovely matte finish.i found it super Easy to apply plus the coverage that it gives is amazing

Great lipstick – I have been searching for years for the perfect nude lipstick and have found it with MAC's Velvet Teddy. It's smooth, creamy and the colour is not over powering, making it perfect for every day.

MAC Chili matte lipstick's biggest fan – This is my fourth MAC Chili lipstick, I just got compliments on it all the time. It is a brownish orange shade of red that suits my golden skin undertone perfectly. The texture is a creamy matte, not powdery like some other brands. Blot it for a more faded casual look or go heavy-handed for more defined red lips. I used this everyday, this has to be one of MAC's best sellers.

Mac upward lash mascara – So, I have to say I’ve bought $3 mascaras that are better than this “quality” product. It’s the complete opposite of everything you could want. I cried a little it was so bad, now this could’ve of been from the smudge or clumps of mascara that have invaded my eye from my application or just the sheer bad quality of this product. I had to use 3… Read more

clean mascara brushes to de-clump and separate my lashes. The product made my lashes dry and it irritated me to no end. The formula and the brush just don’t work it could be that the bristles are too short or the formula too thick. No idea but MAC I deserve better from you! I’ll stick to some good old favourites from Bobbi brown and Revlon.

I just can’t say how bad this product is.

Bad experience. Poor customer service at Myer Westfield George St – I went yesterday, -8/08/19- and Isabella was in charge of me. It seemed she did not want to work or she was in a bad mood. At first I asked her help to buy a concealer (gift for a friend). She told me that it was difficult to buy it for another person, that I should buy a lipstick. I showed her a picture so that she could help me to chose the… Read more

correct tone and she gave me two options. When I noted her apathy, I went and ask the other girl who was making up another client (she was very nice by the way) and helped me to choose between both products. When I went to pay, Isabella gave me the incorrect receipt and I have to go back to ask if the person recieving the gift could change it, she told me "no, you should have advice me before it was a present to obtain a gift receipt". I told her that when I entered the store I told her it was a gift and I was not supposed to know that I should advice that again when she was at the cashier charging. All in all, she had terrible manners and she had no patience from the beginning she did not want to help the customer. On top of everything, when she did the refund to solve my problem, she wrote in the receipt "customer change her mind". That was a lie, I never change my mind, she did not listen in a first place and did not want to help. Poor customer service and really bad experience. Never happened before in Mac cosmetics..

Simplistic packaging the studio fix powder foundation is a good product – I love my MAC Studio Fix Powder Plus Foundation, when i put it on top of my BB cream, it doesn't cake and make my face look flat like other pressed powder. It gives me an additional coverage.

perfect – I have been using this product for years now, it is affordable for a good band. About the foundation, I am not too sure but its lipsticks are too good.