Market Direct Campers

Terrible quality product and terrible customer service. Went off grid first time in our XT10E anniversary model about 1.5 yrs old and the solar system wasn’t charging the battery. Reached out to MDC for help via their online form as no one was available on the weekend. No response so had to leave camping and come home. Few days later Thomas from… Read more

MDC responded with a sales pitch email. Advised him I was was seeking some help with the solar and was told to see an auto electrician…. I reminded him how new the van was and that it was the first time we were using the solar off grid. I asked if I could bring it in for someone to look at it and he then escalated the issue to their advocate Steve Zammit. It’s now been 2 weeks and 3 follow ups later I’ve heard nothing back. Worst after sales support ever. Sad thing is the Facebook group for MDC XT10’s owners offered more support and help than MDC. Unfortunately everyone has told us that the Projecta system is useless and everyone has replaced it but MDC continues to install it and offer no support. We loved our little van and now after going off grid we just want to get rid of it before anything else goes wrong as they don’t offer any support whatsoever.

We recently purchased our MDC Forte SR11 from Caboolture in Queensland and have set off on a long trip to WA. We had some teething problems with latches, air con, fridge and the projector, some of which was operator error. Staying for a few days in the Adelaide Hills we rang the Adelaide store and spoke to Blake Siladji, he suggested we bring… Read more

the van in early and he would be able to help us. 40 minutes later we pulled up to see him. We are so grateful, he adjusted all our latches, fixed a rattle with the number plate. He showed us the switch inside for the aircon when on power. He then checked the projector, pulled the table apart and we found that the circuit breaker was tripped so it wasnt showing on the display. He then showed us how to adjust the table heights and ratchet settings. Checking the fridge he gave us some very helpful hints and finally just as we leaving he told us about rear vision camera and the 2 hacks for the display and microphone. In 30 minutes we learned so much and solved so many of our problems, we cannot stress how grateful we were that Blake was able to share his time and expertise. Thankyou so much Blake

Bad customer service – Bought a camper trailer brand new. And went away off grid.the solar panel was broken so we had to end our trip early as ran out if power. We lodged a warranty claim and have had so many dramas to return the panel. We moved from Brisbane to Adelaide and we asked of we could return panel to MDC In adelaide and was told no. It needs to come back to… Read more

Brisbane warranty centre then we will get a new one sent to us. So after several bad communication emails. They tried to send a courier to collect it from us. But went to our Brisbane address. Then asked if we could drive it to Brisbane?? Like what? Um no. So finally I stared to get mad and said I want a return call letting us know when it will be collected. Nothing. So today someone turned up to collect a package they didn't no what it was or where it was going. I really hope we get our solar panel back. Or did I just give it to a stranger with no receipt Nothing. Not happy. Also the shower know fell off. And it's not even mozzie proof. Never again.

Very easy to purchase a caravan from this company – I spent a few months doing research on my caravan purchase - and eventually landed with MDC. Very happy with the service from Darragh and the crew. They were not pushy in the sales, they provided all the relevant information and I was particularly impressed with the after hours follow up on my questions - which I never expected. The layout of… Read more

their showroom is an encouragement to those considering the purchase of a van or camper trailer as they have them lined up in a way that makes it very easy to compare the different models and get your brain thinking about possibilities other than the model you may have had in mind when you first entered. It was a bit like walking though an IKEA store and that too was most helpful. I had a few trips to the showroom and was impressed by the relaxed atmosphere coupled with the large range of caravans and camper trailers.

I had to rearrange my pick up three times and it was never a problem for the staff. When I finally arrived for the handover... it was useful, unhurried and I was given all the relevant information along with some general and very handy tips about towing my very first ever caravan.

A big thankyou to Mackenzie, Paul & Glen. Great service from the start to handover, even the little glitch at handover was handled painlessly. We love our XT16HR Island, as far as we can tell excellent quality and can't wait for our first trip. Once again well done to the Archerfield team. Julie & Brad Lahey Show details

Room for improvement – Very happy with Forte SR11, although I contacted 1300 number with query on my 3 week old van and was advised to talk to a Caravan Repairer. Suggestion for improvement .... Insulation pads on inside of fridge (slide) compartment and sail track on outside to keep sun off wall adjacent to fridge compartment to make any fridge work far more efficiently. Very small cost to manufacturing.

Van purchase and after sale service – Recently purchased a Forte9+ from Kilsyth show room. From the moment we stepped in the door the attention and service we received was amazing. Neil answered all our questions and offered advice on what best suited our needs. Once we decided and paid our deposit the service information we received was top class. Our van arrived earlier than… Read more

expected, and scheduled a “handover” with Neil who went out of his way to make us comfortable and clearly explained everything aspect of the van. We took our van on its maiden journey and did need some clarification on a few items when we returned. Neil was amazing in answering all our questions I highly recommend purchasing your next van from The Kilsyth showroom.

I have a 2024 Ausrv XL15E Mk111 which has significant electrical issues, solar power, roof aculators not working. Had it back twice to Coopers Plains and not fixed and am completely ignored from warrenty management. Show details

I used the online chat on MDC which didn't help at all however I was able to send an inquiry. This is what it was:- just wanting to know the difference between the Explorer and the Jackson. As there is quite a difference in price between the two. Darragh Melvin sent me an email to contact him, which I did. I asked the same question however when I… Read more

mentioned that I was looking at buying a second hand unit his tone changed. Darragh informed me to look up the information on the website. I told Darragh I had done this but there were hardly any differences. So here I am speaking to a sales person and he wouldn't tell me anything just because I am wanting to buy a second hand unit. He just palmed me off. So buying a second hand MDC unit means nothing wow! If this is the case why buy a MDC camper when sales staff won't help.

Dear followers (Just having a go). Regards to MDC. Off Road 4x4 C/Van or any of they vans .No matter how they say how good they van are .Looking after there customers is complete rubbish ,And Warranty just a Con . Do not purhase one they from a nother country Completely Rubbish Don’t waste your hard earned money . (We Australians … Read more

getting sick of being ripped off they dictate the terms from O/Seas Company’s . And our own People ripp us as well. Thank -you and good night !!!!!!!!!!

Poor and terrible! – Hubs were [Content Removed] rubbish nearly lost both wheels within first 5000kms, race freely spinning. Silicone in trailer peeling of, and cover disintegrated extremely quickly. Not to mention can’t contact main warehouse directly and have to speak to extremely poor customer service. Will never own an mdc camper again let alone recommend to anyone! Cheap is because of the [Content Removed] they have and the product quality!

No after sales service or warranty – I have had a leaking roof, broken awning, TV doesn’t pick up channels, heater doesn’t work, and multiple other issues which they refuse to fix. Don’t buy these caravans. Legitimate warranty claims are denied and all after sales repairs outsourced. A direct quote from one repairer “cheap overseas crap”. Avoid these vans and this company. Show details

Great service – I rang up the Brisbane branch, I broke the TV aerial, as it wasnt a fault of MDC I was prepared to pay for it, but they sent me a new one under guarantee. I'll put it in, as I'm a sparkey and live 2500km from brisbane, and 500km from a largeish town. Alice. Great service. Show details

arrogant Salesperson – Was greeted with if you want a camping trailer you have to join the line, we have 80 others in front of you. Rather take my business somewhere else where it is appreciated.

Forbes 12+ Van – Milt was a great asset in the purchase of our van, helpful, knowledgeable and enthusiastic. Our van was ready before its due date, which was impressive. After one trip in it we already love it. Thanks Milt and MDC, wouldn’t hesitate to recommend you to others. Show details ·  1

Unable to contact Senior Management of Market Direct Company and lack of Customer Service – Frustrating Customer Service Experience: Lack of Communication and Disinterest in Daily Operations I recently had a disappointing customer service experience with the Perth office of a company, and I would like to share my review to highlight the issues I encountered. From the moment my query was handed over to the Perth office, there was a clear… Read more

lack of response to emails and phone calls. Furthermore, I was unable to obtain contact details of senior management, indicating disinterest in addressing customer concerns. It seemed evident that the company lacked key performance indicators (KPIs) for the timely delivery of caravans, which only added to my frustration.

Lack of Response and Communication: Upon my inquiry being redirected to the Perth office, I found it incredibly challenging to elicit any response from them. Multiple emails and phone calls went unanswered, leaving me feeling neglected and unheard as a customer. This lack of communication not only delayed the resolution of my concerns but also caused unnecessary frustration and uncertainty.

Difficulty in Reaching Senior Management: To escalate my concerns, I attempted to obtain the contact details of senior management within the company. However, my efforts proved futile as their Head office in Queensland provided no means of reaching higher-level executives. This lack of transparency and accessibility suggests a disconnection between the senior management and the daily operations of the company. It is concerning when a company's leadership fails to acknowledge and address customer issues promptly.

Absence of KPIs for Delivery: Another glaring issue that became apparent throughout this customer service experience was the absence of clear KPIs for the delivery of caravans or any indication that timely delivery was a priority for the company. This lack of accountability and performance metrics raises questions about the company's commitment to meeting customer expectations. As a customer, I expect a company to have effective systems in place to track and ensure the timely delivery of products or services.

Conclusion: My experience with the Perth office of this company was marred by a range of customer service issues. The lack of response to emails and phone calls, coupled with the inability to reach senior management, pointed to a disinterest in addressing customer concerns. Furthermore, the absence of KPIs for the delivery of caravans suggested a lack of accountability and efficiency within the company's operations. As customers, we deserve better service and more efficient communication channels. It is my hope that this review serves as constructive feedback for the company to improve its customer service standards and overall operations.

Date of experience: 30 June 2023

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10/10 Company and Service! – I have just bought my first camper trailer and have just got it home after staring the purchasing/finance process 2 weeks ago! I was looking at a cheaper brand and they basically didn't give a crap that i needed in hurry! MDC emailed me and a mentioned i had gone with another one and Garry from MDC talked me into one of their Explorer FF! To top… Read more

it off the finance department went beyond expectations to get the finance sorted asap and they did! The customer service from this is 10/10 and we will be sure to buy more off them! Now to the camper itself! Awesome! tows like theres nothing on the ute! the suspension is amazing! The look of it is great! Haven't had a chance to have a full look through it yet but so far i am over the moon and so glad i went with MDC. Talk to the guys in Brisbane if you are considering one of these! Thanks guys, Ron

Forbes 13+ 2022 – I'm not going into the whole story but be very weary of this company heaps of problems with ,van and staff once you have brought it, thay don't give a crap the worst company I've come across owned my van 1 month had to be sent to qld for 2 months roof leaking, if your thinking of buying a MDC think twice and then GO SOMEWHERE ELSE, RUN, not… Read more

worth the drama $50000 piece of junk Troy UPDATE ! here's a bit of a laugh , yous make out you are doing me a favour by paying to have my van taken to qld from nsw BECAUSE IT LEAKED WATER ALL OVER THE BED, but that's my fault MDC, Made, Deffectively in China, ps I tell everyone I meet that mdc are not worth the drama and to pay for QUALITY, Not crap, all mdc labels have been removed IM ASHAMED TO LET PEOPLE KNOW (shhh, I own an mdc) I can hear the laughter as I travel Australia (mdc, my dumbest choice) Australian made, dearer bit BETTER

Pretty good, after I fixed a few issues – We've had this camper for 5 years and have been generally pretty satisfied with it. However, there were issues with it when we first got it due to poor workmanship and a lack of quality controls. The first issue was really obvious because as soon as I put water in the tank and switched on the pump it poured out from underneath. This was because… Read more

the water tubing had been cut too short and not properly pushed into its fitting, so it popped out as soon as there was any water pressure.

The next issue wasn't immediately obvious. On our first trip, I noticed that the readings on the battery management system made no sense and the solar wasn't working anywhere near as well as it should. When we got home I downloaded the battery management controller manual, because it wasn't supplied with the camper, and traced the wiring. Basically, it was done completely wrong.

The temperature sensor that is supposed to be attached to the battery terminal was simply coiled up and shoved into the electrical box, which means the controller had no knowledge of the battery temperature.

The current shunt, which is supposed to be installed in the negative line at the battery, was connected to the positive line and in the wrong place in the circuit, so the controller simply had all the wrong information.

No warranty claim was made. I fixed these problems myself because I had absolutely no confidence that anyone who would screw things up so badly and carelessly could be trusted to fix them up.