Which branch was this? have you lodged a warranty claim for the replacement Jockey wheel and who did you speak to?
Thanks Sonny B, As discussed I advised we were honouring the extended warranty, and all future claims are a case by case basis this was back in May. I had booked you for 13th June and even thoug... read more »
Hi Pat, As you are aware that although we have local factories in Australia we import from our main factory in china, Delays can happen and in this case it may well have, when the product comes i... read more »
Hi HummGa, 1, All our regulators are made by Cavagno Group that are actually Italian not Chinese as you have stated. Non of our camper trailers or caravans can actually be registered without a Gas... read more »
Hi Fred, We don't plot to prevent warranty claims a simple phone call or e-mail with the photo we can load the warranty on you behalf, good to see that you have done 11,000 km's. Why is routine ... read more »
Thanks to Stuart in Melbourne for helping to sort this out back on track for delivery on 26/11/2016
Pezza posted on Nov 21, 2016
Hi Urkel, Most issues can be resolved, Can you advise aside from the canvas what other parts are missing? We offer a 12 month warranty against any manufacturers defects. Obviously this seems t... read more »
Hi Grant, The MDC12 tent can be put up without the need of spreader poles as they are an optional extra, I have noted that you did get the MDC ultimate pack and a discounted mattress with your ... read more »
Thanks Grant, Sorry you got that treatment from the sales person. He no longer works for the business and all i have to go off was what is on the invoice. The off-Road deluxe as standard comes with... read more »
Brad asked on Nov 24, 2016
Market Direct Campers Official
Without providing a generic response, MDC has been in business for 10 Years in Australia being 100% owned and operated, Starting from just simple soft floor campers winning camper trailer of the year 2014 and then into the hard floor market 4 years ago also winning camper trailer of the year 2016. For the last three years MDC is very competitive in the Hybrid caravan market and all trailers across the range are tested heavily.
In regards to reviews, like most companies we would prefer our reviews have got a Verified Purchaser tag associated to them, as this is not the case MDC will try and investigate and clarify reviews where we can, some reviewers wont provide us with that opportunity and its ends up a he said/she said situation and we cant change that. you will find I answer as many as i can personally on behalf of MDC nationwide.
In some situations we have actually helped the customer and resolved the issues they may have had, they may have change the comments on the review but not the grading they gave us. We cant change the views of some of the reviewers and wouldnt want to. But 67 reviews and alot of old ones over 10 years and with 20,000+ trailers in the market isnt actually that bad. We output 100+ trailers a month.
In regards to the Cruizer Slide, its full metal construction inside and out. We don't use chipboard in any of our products you will see all our cabinets are metal and Painted. Newer models may have a laminate floor as opposed to marine carpet and again its laid over a metal floor.
If you have any further questions feel free to contact me on 0428 084 060 or email firstname.lastname@example.org.
Marcust909 asked on Oct 29, 2016