476 reviews
Extremely Disappointing Experience with the 2025 XT19 HRT MKIII and Appalling Customer Support I recently purchased a brand new 2025 MDC XT19 HRT MKIII, and unfortunately, the experience has been nothing short of a nightmare. For a caravan marketed as tough and reliable, the build quality and quality control have been severely lacking right out… Read more
of the factory.
From the very beginning, we have been plagued by significant electrical faults that should never be present in a brand new unit. The diesel heater has been completely unreliable, and the hot water system simply does not work as it should, making basic comfort impossible while off grid.
The interior build quality is equally poor. The cupboard hinges are literally falling apart, which is incredibly frustrating when you are trying to organise your gear. To make matters worse, we have now suffered a collapsed spring on the right side of the suspension. A major structural failure like this on a brand new 2025 model is completely unacceptable and raises serious safety concerns.
What makes this entire ordeal even worse is the complete lack of professionalism from the warranty and support team. When you reach out for help with these major faults, the support is unhelpful and dismissive. Furthermore, the behaviour of SZ who acts as a customer liaison or advocate, is completely unprofessional. Instead of assisting owners who are dealing with genuine manufacturing defects, he actively insults people who voice their legitimate complaints on Facebook groups.
When you invest your hard earned money into a new caravan, you expect to spend your time enjoying the outdoors, not constantly chasing repairs, dealing with major component failures, and being insulted by the company's own representatives. I cannot recommend the XT19 HRT MKIII or MDC based on my experience. The sheer number of faults shows a severe lack of quality control, and the after sales support is abysmal. Buyers beware.
Terrible quality product and terrible customer service. Went off grid first time in our XT10E anniversary model about 1.5 yrs old and the solar system wasn’t charging the battery. Reached out to MDC for help via their online form as no one was available on the weekend. No response so had to leave camping and come home. Few days later Thomas from… Read more
MDC responded with a sales pitch email. Advised him I was was seeking some help with the solar and was told to see an auto electrician…. I reminded him how new the van was and that it was the first time we were using the solar off grid. I asked if I could bring it in for someone to look at it and he then escalated the issue to their advocate Steve Zammit. It’s now been 2 weeks and 3 follow ups later I’ve heard nothing back. Worst after sales support ever. Sad thing is the Facebook group for MDC XT10’s owners offered more support and help than MDC. Unfortunately everyone has told us that the Projecta system is useless and everyone has replaced it but MDC continues to install it and offer no support. We loved our little van and now after going off grid we just want to get rid of it before anything else goes wrong as they don’t offer any support whatsoever.
We would like to that both Tara and Nicole for all their assistance during our purchase and delivery journey. At all times the girls were always ready to help with our questions and explanations on how everything worked. We are extremely happy with out purchase.
Reviews with attachments
Thanks to Josh for making sure our Caravan was ready for pick up at Caboolture showroom. Great customer service who really went above and beyond for us considering the caravan was placed for pickup at Brisbane not Caboolture no fault of his. Could have been a whole lot worse (For us)if it wasn’t for his care for the customer. Old mate down… Read more
Melbourne owes you a carton mate. Travelling back to the NT and it’s going great, the SR Forte 16 Island is bloody awesome. We love our MDC safe travels everyone. Nick &Peta Buckman.
Excited – Assisted by professional staff sales staff along our journey with quick advice and answers to questions Our compact van rocks Thanks MDC
A way to go camping in luxury style – My wife and I bought a MDC 14XT 15 year edition from the Caboolture Showroom. Our salesperson Bevan was quite Knowledgeable, friendly, funny, and bent over backwards to make sure we were happy with the purchase. The 14XT has all the comforts and practicality and suits our needs. In particular, the fridge and very comfortable King Size bed and a… Read more
decent sized Bathroom. Found the XT14 very easy to set up and pack up. We were out for 3 days with no sunlight and still had 50% of power left in the Battery. The Solar is extraordinary. Towing is a breeze. My wife and I are extremely satisfied with the service and the purchase of our new XT14
Thanks Milt, you did it again! – Milt was excellent to deal with! Honest, forthcoming and friendly, not pushy! Advised us throughout the sale! Excellent handover! Beauty of a van! Just what we were after! Here's to many years Happy Camping! Thanks MDC! Show details
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The MDC SR16 looks appealing on paper, with a practical layout and a strong inclusions list for the price. On sealed roads it tows predictably when loaded correctly, which is one of the few positives we can note. Unfortunately, serious concerns arose very early in ownership, within the first 2 months we observed visible rust and poor chassis… Read more
preparation, which includes serious crows feet reaction all over our draw bar from ‘touch ups’ MDC had done pre sale, the entire draw bar looks to been coated in cheap standard paint or cold galv, which most has now flaked off and surface rust is poking through. For a caravan intended to tour Australian conditions the finish of the chassis should be met to professional standards, which it simply does not, that’s not a personal opinion but an expert professional assessment with industry professionals quotations that back our analysis.
To determine whether this was isolated to us, we inspected other galvanised chassis caravans, along with comparable models from Jayco and another Chinese-manufactured brand. None showed a similar level of early corrosion or finish issues like us. When these concerns were raised with MDC, firstly they told us no action was required, when we supplied photos to an escalation point, they andmited it was ‘missed’ then advised us to apply cold galvanising spray over rust. From our professional automotive background perspective, coating over existing corrosion does not resolve the underlying issue or provide a long-term solution, and does not resolve the already reactive paint/ which is flaking off due to original poor preparation, the job needs to be completely redone, MDC have taken no responsibility and have told us they will ‘see us in tribunal’.
Under Australian Consumer Law, products must be fit for purpose, match how they are marketed, and be reasonably durable when used in normal Australian conditions. The issues identified so early in ownership fall short of what a reasonable consumer would expect from an on-road touring caravan. While MDC has publicly stated to our Google review that this is a $55,000 caravan, not a $100,000 caravan and we need to lower our expectations, consumer guarantees apply regardless of purchase price.
MDC representatives have advised us that “off-road use” is not covered under warranty. For clarity, none of our warranty claims relate to off-road use; they relate to manufacturing and quality issues, where the van has been used in normal conditions.
Our concern is that MDC’s interpretation of off-road appears broader than what many Australians would consider normal touring conditions. Across Australia, access to public campgrounds, Hipcamps, station stays, and regional destinations commonly involves gravel, corrugations, and unsealed roads. These conditions are routine and unavoidable for general travel.
Historically, Australians accessed similar campsites with standard caravans towed behind passenger vehicles, without such conditions being treated as exceptional. Against that backdrop, it has been disappointing for normal access conditions to be raised during warranty discussions.
We have taken deliberate steps to avoid recognised off-road routes, including tracks such as the Gibb River Road, Cape York and similar environments, with substantial evidence of storage receipts, Despite this, we have been advised that our usage may be considered off-road, which does not reflect how the van has been used or where it has been taken.
When conventional motorhomes, vans, and non-off-road caravans regularly access the same locations, it highlights a difference in interpretation that, in our view, deserves clearer definition for consumers.
MDC’s slogan is “Escape with Confidence”. Based on our experience, confidence in the product’s long-term durability has been significantly undermined, the caravan isn’t a bad product, but the warranty experience and lack of communication with Brisbanes warranty team has led us to this 1 star rating, we simply cannot recommend this caravan new with the issues we have faced, you can sell the best product in the world, but if it isn’t backed by the people who sell it, ‘confidence’ disappears.
Prospective buyers should read other warranty related reviews for serious issues not just minor fix ups, and seek unsponsored long-term owner feedback before purchasing, we are doing a long term YouTube review where we will show everything in detail, covering our warranty experience, as well as going over in detail about the issues we have faced and evidence of the lengths we went to protect our asset when going actual ‘off-road’.
Yan_stewi_travels
Think twice if you plan to buy it! – model number : AUSRV XL15-4E MKII WHITE CARAVAN Bought the Caravan for 4 months now, issues on the first day: * rear camera didn't work * toilet door did not closed properly issues found 4 months: * Disel heater work only for 10 minutes, then we need to reset it! ( never used before) * Cant take bath more than 4 minutes as water will get cold (… Read more
First time using it maybe I dont know how to use it) * every few hours I get alarm on batteries while I am connected to power! too annoying specially when we are sleeping * Leaking over annex roof, first time used on rain * 1000 watt inverter power or battery is not stable at all, 200AH battery died in few hours while I used that for starlink! 200AH battery should be able to run 70 watt starlink for a 24 hours We asked to fix the issues that we knew before the delivery and been told they don't have space in the store.... and yet it is not fixed after 4 months!
Think twice and do more research if you have plan to buy MDC or AusRV.
Latest follow-ups
DO NOT BUY - Defective Products & Appalling Warranty Service I purchased a brand new MDC XT19 HRT MKIII in May 2025 for my off-grid business. This has been the worst purchasing experience of my life. MAJOR PROBLEMS: 1. Diesel Heater Incorrectly… Read more
Installed On our first trip to the Snowy Mountains, the diesel heater didn't work - we froze. AutoTerm (manufacturer) immediately identified MDC installed the pump ABOVE the heater when it must be BELOW (pumps can only draw, not push). We packed up and went home. Still not fixed.
2. Solar/Electrical System Severely Defective I paid for the top-spec system: •7 × 175W solar panels = 1,225W capacity •3 × Projecta IDC25X chargers = 75A total capacity •600Ah LiFePO4 battery bank
The Problem: Delivers only 12-37A when MDC's manual (page 22) states "up to 75A." That's 16-49% of specified performance.
The Technical Issue: After 6 weeks troubleshooting with Projecta (equipment manufacturer), they identified MDC used undersized 12V relays when 24V relays are needed. This fundamental design flaw causes voltage drops and fluctuating performance.
I paid premium price for the highest-spec system. MDC installed it with undersized components that cannot deliver specified performance. 3. MDC Made Me Fix Their Mistakes MDC instructed me to climb on the roof to fix faulty connectors they installed incorrectly, troubleshoot myself, and contact Projecta instead of honouring their warranty. 4. Warranty "Repair" Made It Worse After warranty service, the system still underperforms and now has additional problems. 5. MDC Closed My Warranty Ticket when (SZ) (MDC Manager) decided the system is "good enough" and closed my ticket. He claims I shouldn't expect more than 35A from a 75A-rated system. Every electrician and engineer I've consulted confirms it should deliver 75A if installed properly.
MDC refuses further warranty service on a 6-month-old defective caravan.
FORMAL COMPLAINTS FILED:
• NSW Fair Trading • ACCC (Australian Competition & Consumer Commission)
WARNING:
Simple MDC models might be okay. But complex, high-spec models with large solar arrays, multiple chargers, and high-capacity batteries? (Found other MDC owner groups on Facebook with many similar issues)
Installation quality is terrible, they use undersized components, and customer service is non-existent. They close warranty tickets rather than fix their mistakes.
FINANCIAL IMPACT:
I spent my life savings $97.000 on this caravan for my business. It doesn't work as specified, and I've lost business income.
I've spent:
• 6+ weeks troubleshooting with Projecta (not MDC) • Hundreds of kilometres travelling for warranty service • Money on fuel and accommodation • Lost business income from cancelled seminars
FINAL THOUGHTS: These issues could have been easily fixed if MDC: • Used properly-sized components (24V relays not 12V) • Installed the heater correctly • Honoured warranty obligations • Cared about customers who spend their life savings
Instead, they dismiss warranty claims, use undersized components, and leave customers with defective premium-priced products.
The more complex and expensive the MDC system, the worse the problems and customer service.
Unfortunately, most consumers buying these caravans don't understand the electrical systems and simply accept what they get. However, there are many other owners experiencing underperforming issues. I recommend taking your caravan to a local electrician to have the system checked and confirm you're getting the correct charging input for your installed system, and the value for your money.
Buy from a manufacturer that uses proper components, installs correctly, and stands behind their products. MDC is not that company.
Australian Consumer Law protects you from defective products. If you've had similar experiences, file complaints with Fair Trading and the ACCC;
MDC OWNER'S DEFENSIVE REPLY ([Name Removed]):
Response from the owner 3 hours ago
Hi Ron, unfortunately your limited understanding of the systems and realities of solar and its relationship with irradiation levels has led you down the path you're on. As you are aware, we tested the system and found it to be performing as expected for the solar conditions (I have screen shots of the readings). The ONLY way to accurately measure performance is with an irradiation meter that accurately measures the suns energy to the solar panels.
Accuracy is important and your review has little base in fact, logic and science. You are likely aware by now that your electronics are going to be evaluated by the supplier. Just because there are 3 x 25amp solar chargers, doesn't automatically mean you will get 75amps all day every day. Irradiation is dependent on latitude, the suns azimuth and atmospheric conditions as well as cloud cover.
Regarding your complaint about travelling to have your concerns looked at, mate you live in Cooma!
Relays.. Mate they are 12-24 volt, solar input from the panels exceeds 12 volt as it's over 20 volts. This is what I mean about your lack of understanding regarding the systems and functions. The system was designed in conjunction with the supplier, tested and approved. Ignorance is not an acceptable excuse for a defamatory post so please keep that in mind and reconsider what you have stated here claiming to be fact.
As MDC has used diversionary tactics in their response to my review on Google reviews, and that a full, detailed rebuttal with evidence can be found by searching for your experience online or: https://www.facebook.com/groups/794612446716076
MY FINAL RESPONSE TO MDC [Name Removed]:
Thank you for your response, [Name Removed]. I appreciate the opportunity to clarify the facts for potential buyers reading this exchange.
REGARDING TESTING CONDITIONS:
You claim I have a "limited understanding" of solar irradiation. Let me be clear: ALL performance measurements I reported (12-37A) were taken under OPTIMAL conditions: • Full sun (no clouds) • Midday (maximum solar elevation) • Summer months (maximum irradiation) • Panels clean and unobstructed • Battery state of charge allowing maximum acceptance
I am fully aware that solar performance varies with time of day, weather, and seasonal conditions. That's precisely why I tested under optimal conditions - to establish the system's MAXIMUM capability.
REGARDING QUALIFIED ASSESSMENT:
You suggest I lack technical understanding. In fact: • I consulted multiple qualified electrical engineers • I worked with Projecta (your equipment supplier) for 6+ weeks • Projecta identified the undersized relay issue • Independent electricians confirmed the system should deliver significantly higher performance under optimal conditions
Your claim that "the system was designed in conjunction with the supplier, tested and approved" is contradicted by Projecta's own assessment that other installation factors may be undersized or inappropriate for the application.
REGARDING YOUR MANUAL'S SPECIFICATION:
Your owner's manual (page 22) states the system can achieve "up to 75A." Under optimal conditions, my system delivers 12-37A maximum. That's 16-49% of your published specification.
If your manual is incorrect and the system cannot achieve 75A under ANY conditions, that's a violation of Australian Consumer Law Section 29 (false or misleading representations).
If the system CAN achieve 75A but mine cannot due to installation or component issues, that's a violation of ACL Sections 54, 55, and 56 (acceptable quality, fit for purpose, match description). Either way, there's an ACL violation.
REGARDING THE RELAY ISSUE:
You claim the relays are "12-24 volt" and therefore adequate because "solar input from the panels exceeds 12 volt as it's over 20 volts."
This demonstrates a fundamental misunderstanding of the issue. The problem isn't the INPUT voltage to the relays - it's the LOAD capacity. Projecta (your supplier) identified that 12V-rated relays could be undersized for the current load this system generates, and 24V-rated relays could handle the load more effectively.
This is basic electrical engineering: relay voltage rating relates to switching capacity and load handling, not just input voltage compatibility.
REGARDING "DEFAMATION":
You claim my review is "defamatory" and has "little base in fact, logic and science."
Everything in my review is factual and documented: • Diesel heater pump installed above heater (confirmed by AutoTerm) • System delivers 12-37A under optimal conditions (measured, documented) • Your manual states "up to 75A" (page 22, your own publication) • Projecta identified undersized relays (documented in our communications) • You closed my warranty ticket (documented) • I filed Fair Trading and ACCC complaints (public record)
These are facts, not defamation. Australian consumer law protects honest reviews based on genuine experience.
REGARDING TRAVELLING FROM COOMA:
You dismiss my complaint about travelling for warranty service with "mate you live in Cooma!"
Cooma to your facility is approximately 1150km round trip. For multiple warranty visits for a brand new caravan with defects that should have been caught before delivery, this is a legitimate complaint about the cost and inconvenience of seeking warranty service for problems that shouldn't exist.
REGARDING YOUR SCREENSHOTS:
You mention having "screenshots of the readings" showing the system "performing as expected for the solar conditions."
I invite you to share those screenshots publicly in this thread, along with: • Time of day • Date (solar elevation angle) • Weather conditions • Irradiation meter readings • Battery state of charge • System voltage and current readings
Let's allow potential buyers to see the data and make their own assessment.
FINAL POINT: You claim the system was "designed in conjunction with the supplier, tested and approved."
If that's true, why did Projecta (your supplier) identify several potential issues when I consulted them? Why did they suggest 24V relays may be more appropriate? And why did they offer a solution to bring the van to their Melbourne facility for a proper repair?
Either your "design in conjunction with supplier" claim is inaccurate, or Projecta has changed their position after seeing real-world performance data.
I stand by every statement in my review. Everything is factual, documented, and based on professional assessments from qualified electrical engineers and your own equipment supplier.
Potential buyers can now read both sides and make their own informed decisions.
If you've had similar experiences with MDC, please share your story. Australian Consumer Law exists to protect us from defective products and false representations.
Fair Trading: 13 32 20 ACCC: accc.gov.au/contact-us
Follow-up · Thank you for the follow-up questions. Here is an update on the situation: Business Impact: The business impact has been significant. The caravan's persistent electrical failures meant it was not fit for purpose for my off-grid business, leading to loss of use, operational disruptions, and considerable personal expense. Fair Trading Response:… Read more
If you already own and MDC please consider joining my facebookpage for further assistance: external link
Positive reviews
Bought my XT10E in February 2025 had it nearly for 12 months and happy with it. On handover they were very happy to go over everything with me even though it took twice as long as to a normal handover they do (2 hours). Made sure everything worked before leaving. Been to South Australia and back and no issues apart from the rear camera but… Read more
recogonised it is for backing into a spot it is, not for rear camera view while doing 95km on the highway, as firstly the bluetooth does cut in and out and the angle of the camera just shows about 3 metres behind not 50 metres down the road. But to be honest I am sure a better quality rear camera is out there somewhere they could replace their current model with. Only wish is that they had a 11FT version of the XT10E so that the cafe lounge section was longer for a wider table and a 6ft teenager can sleep there.
A big thankyou to Mackenzie, Paul & Glen. Great service from the start to handover, even the little glitch at handover was handled painlessly. We love our XT16HR Island, as far as we can tell excellent quality and can't wait for our first trip. Once again well done to the Archerfield team. Julie & Brad Lahey Show details
Find out how Market Direct Campers compares to other Caravan & Camper Trailer Shops
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We recently purchased our MDC Forte SR11 from Caboolture in Queensland and have set off on a long trip to WA. We had some teething problems with latches, air con, fridge and the projector, some of which was operator error. Staying for a few days in the Adelaide Hills we rang the Adelaide store and spoke to Blake Siladji, he suggested we bring… Read more
the van in early and he would be able to help us. 40 minutes later we pulled up to see him. We are so grateful, he adjusted all our latches, fixed a rattle with the number plate. He showed us the switch inside for the aircon when on power. He then checked the projector, pulled the table apart and we found that the circuit breaker was tripped so it wasnt showing on the display. He then showed us how to adjust the table heights and ratchet settings. Checking the fridge he gave us some very helpful hints and finally just as we leaving he told us about rear vision camera and the 2 hacks for the display and microphone. In 30 minutes we learned so much and solved so many of our problems, we cannot stress how grateful we were that Blake was able to share his time and expertise. Thankyou so much Blake
Negative reviews
I have a 2024 Ausrv XL15E Mk111 which has significant electrical issues, solar power, roof aculators not working. Had it back twice to Coopers Plains and not fixed and am completely ignored from warrenty management. Show details
Hi Glenn, sorry you feel that way. Just for… Read more
I used the online chat on MDC which didn't help at all however I was able to send an inquiry. This is what it was:- just wanting to know the difference between the Explorer and the Jackson. As there is quite a difference in price between the two. Darragh Melvin sent me an email to contact him, which I did. I asked the same question however when I… Read more
mentioned that I was looking at buying a second hand unit his tone changed. Darragh informed me to look up the information on the website. I told Darragh I had done this but there were hardly any differences. So here I am speaking to a sales person and he wouldn't tell me anything just because I am wanting to buy a second hand unit. He just palmed me off. So buying a second hand MDC unit means nothing wow! If this is the case why buy a MDC camper when sales staff won't help.
Ahhh Mr Camilleri we meet again. What is… Read more (+1 reply)
Dear followers (Just having a go). Regards to MDC. Off Road 4x4 C/Van or any of they vans .No matter how they say how good they van are .Looking after there customers is complete rubbish ,And Warranty just a Con . Do not purhase one they from a nother country Completely Rubbish Don’t waste your hard earned money . (We Australians … Read more
getting sick of being ripped off they dictate the terms from O/Seas Company’s . And our own People ripp us as well. Thank -you and good night !!!!!!!!!!
Photo sent my C/Van Thank-you I will be careful of my views .Its just the frustration of it .No … Read more (+2 replies)
Recent reviews
Room for improvement – Very happy with Forte SR11, although I contacted 1300 number with query on my 3 week old van and was advised to talk to a Caravan Repairer. Suggestion for improvement .... Insulation pads on inside of fridge (slide) compartment and sail track on outside to keep sun off wall adjacent to fridge compartment to make any fridge work far more efficiently. Very small cost to manufacturing.
Poor and terrible! – Hubs were [Content Removed] rubbish nearly lost both wheels within first 5000kms, race freely spinning. Silicone in trailer peeling of, and cover disintegrated extremely quickly. Not to mention can’t contact main warehouse directly and have to speak to extremely poor customer service. Will never own an mdc camper again let alone recommend to anyone! Cheap is because of the [Content Removed] they have and the product quality!
Lets add a little context shall we? Camper… Read more
Van purchase and after sale service – Recently purchased a Forte9+ from Kilsyth show room. From the moment we stepped in the door the attention and service we received was amazing. Neil answered all our questions and offered advice on what best suited our needs. Once we decided and paid our deposit the service information we received was top class. Our van arrived earlier than… Read more
expected, and scheduled a “handover” with Neil who went out of his way to make us comfortable and clearly explained everything aspect of the van. We took our van on its maiden journey and did need some clarification on a few items when we returned. Neil was amazing in answering all our questions I highly recommend purchasing your next van from The Kilsyth showroom.
Bad customer service – Bought a camper trailer brand new. And went away off grid.the solar panel was broken so we had to end our trip early as ran out if power. We lodged a warranty claim and have had so many dramas to return the panel. We moved from Brisbane to Adelaide and we asked of we could return panel to MDC In adelaide and was told no. It needs to come back to… Read more
Brisbane warranty centre then we will get a new one sent to us. So after several bad communication emails. They tried to send a courier to collect it from us. But went to our Brisbane address. Then asked if we could drive it to Brisbane?? Like what? Um no. So finally I stared to get mad and said I want a return call letting us know when it will be collected. Nothing. So today someone turned up to collect a package they didn't no what it was or where it was going. I really hope we get our solar panel back. Or did I just give it to a stranger with no receipt Nothing. Not happy. Also the shower know fell off. And it's not even mozzie proof. Never again.
Hi Mandy, MDC warranties have an… Read more
Very easy to purchase a caravan from this company – I spent a few months doing research on my caravan purchase - and eventually landed with MDC. Very happy with the service from Darragh and the crew. They were not pushy in the sales, they provided all the relevant information and I was particularly impressed with the after hours follow up on my questions - which I never expected. The layout of… Read more
their showroom is an encouragement to those considering the purchase of a van or camper trailer as they have them lined up in a way that makes it very easy to compare the different models and get your brain thinking about possibilities other than the model you may have had in mind when you first entered. It was a bit like walking though an IKEA store and that too was most helpful. I had a few trips to the showroom and was impressed by the relaxed atmosphere coupled with the large range of caravans and camper trailers.
I had to rearrange my pick up three times and it was never a problem for the staff. When I finally arrived for the handover... it was useful, unhurried and I was given all the relevant information along with some general and very handy tips about towing my very first ever caravan.
Find out how Market Direct Campers compares to other Caravan & Camper Trailer Shops
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No after sales service or warranty – I have had a leaking roof, broken awning, TV doesn’t pick up channels, heater doesn’t work, and multiple other issues which they refuse to fix. Don’t buy these caravans. Legitimate warranty claims are denied and all after sales repairs outsourced. A direct quote from one repairer “cheap overseas crap”. Avoid these vans and this company. Show details
Hi Justin, as discussed yesterday, you have… Read more (+4 replies)
No communication – Ordered and paid for a replacement awning 4 months ago. I was told it was in stock, but apparently once I paid it was no longer available. Was told it would take 8 to 10 weeks and its now 16 weeks. I have tried calling and emailing and have never received a response. I would stay away from this company. Show details
Hi Vaughan, your awning has arrived and you just need to pay in full and you can pick it up. Cheers
Great service – I rang up the Brisbane branch, I broke the TV aerial, as it wasnt a fault of MDC I was prepared to pay for it, but they sent me a new one under guarantee. I'll put it in, as I'm a sparkey and live 2500km from brisbane, and 500km from a largeish town. Alice. Great service. Show details
arrogant Salesperson – Was greeted with if you want a camping trailer you have to join the line, we have 80 others in front of you. Rather take my business somewhere else where it is appreciated.
Hi Oliver, I must say I’m very shocked to… Read more (+1 reply)
Forbes 12+ Van – Milt was a great asset in the purchase of our van, helpful, knowledgeable and enthusiastic. Our van was ready before its due date, which was impressive. After one trip in it we already love it. Thanks Milt and MDC, wouldn’t hesitate to recommend you to others. Show details · 1
Unable to contact Senior Management of Market Direct Company and lack of Customer Service – Frustrating Customer Service Experience: Lack of Communication and Disinterest in Daily Operations I recently had a disappointing customer service experience with the Perth office of a company, and I would like to share my review to highlight the issues I encountered. From the moment my query was handed over to the Perth office, there was a clear… Read more
lack of response to emails and phone calls. Furthermore, I was unable to obtain contact details of senior management, indicating disinterest in addressing customer concerns. It seemed evident that the company lacked key performance indicators (KPIs) for the timely delivery of caravans, which only added to my frustration.
Lack of Response and Communication: Upon my inquiry being redirected to the Perth office, I found it incredibly challenging to elicit any response from them. Multiple emails and phone calls went unanswered, leaving me feeling neglected and unheard as a customer. This lack of communication not only delayed the resolution of my concerns but also caused unnecessary frustration and uncertainty.
Difficulty in Reaching Senior Management: To escalate my concerns, I attempted to obtain the contact details of senior management within the company. However, my efforts proved futile as their Head office in Queensland provided no means of reaching higher-level executives. This lack of transparency and accessibility suggests a disconnection between the senior management and the daily operations of the company. It is concerning when a company's leadership fails to acknowledge and address customer issues promptly.
Absence of KPIs for Delivery: Another glaring issue that became apparent throughout this customer service experience was the absence of clear KPIs for the delivery of caravans or any indication that timely delivery was a priority for the company. This lack of accountability and performance metrics raises questions about the company's commitment to meeting customer expectations. As a customer, I expect a company to have effective systems in place to track and ensure the timely delivery of products or services.
Conclusion: My experience with the Perth office of this company was marred by a range of customer service issues. The lack of response to emails and phone calls, coupled with the inability to reach senior management, pointed to a disinterest in addressing customer concerns. Furthermore, the absence of KPIs for the delivery of caravans suggested a lack of accountability and efficiency within the company's operations. As customers, we deserve better service and more efficient communication channels. It is my hope that this review serves as constructive feedback for the company to improve its customer service standards and overall operations.
Date of experience: 30 June 2023
Edit
Hi Pat, after reading all the emails back… Read more
10/10 Company and Service! – I have just bought my first camper trailer and have just got it home after staring the purchasing/finance process 2 weeks ago! I was looking at a cheaper brand and they basically didn't give a crap that i needed in hurry! MDC emailed me and a mentioned i had gone with another one and Garry from MDC talked me into one of their Explorer FF! To top… Read more
it off the finance department went beyond expectations to get the finance sorted asap and they did! The customer service from this is 10/10 and we will be sure to buy more off them! Now to the camper itself! Awesome! tows like theres nothing on the ute! the suspension is amazing! The look of it is great! Haven't had a chance to have a full look through it yet but so far i am over the moon and so glad i went with MDC. Talk to the guys in Brisbane if you are considering one of these! Thanks guys, Ron
Forbes 13+ 2022 – I'm not going into the whole story but be very weary of this company heaps of problems with ,van and staff once you have brought it, thay don't give a crap the worst company I've come across owned my van 1 month had to be sent to qld for 2 months roof leaking, if your thinking of buying a MDC think twice and then GO SOMEWHERE ELSE, RUN, not… Read more
worth the drama $50000 piece of junk Troy UPDATE ! here's a bit of a laugh , yous make out you are doing me a favour by paying to have my van taken to qld from nsw BECAUSE IT LEAKED WATER ALL OVER THE BED, but that's my fault MDC, Made, Deffectively in China, ps I tell everyone I meet that mdc are not worth the drama and to pay for QUALITY, Not crap, all mdc labels have been removed IM ASHAMED TO LET PEOPLE KNOW (shhh, I own an mdc) I can hear the laughter as I travel Australia (mdc, my dumbest choice) Australian made, dearer bit BETTER
Hi Troy, Let me begin by saying in my 11… Read more
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Hi Hooman, I must say I'm surprised at your… Read more