Best Caravan & Camper Trailer Shops

Couldn't speak highly enough of the prompt service received from Caravan Plus. Our order was processed quickly & delivered as advised, all within the pre Christmas rush. No hesitation in dealing with Caravan Plus in the future. Show details

Very easy to find the product I was looking for. Great quality very happy with the caravan draw bar cover. Show details

Picked up our new Goldstar caravan a couple of weeks ago and we absolutely love it. The sales rep Harvey that we met at the Adelaide Caravan and… Read more

camping show was fantastic, every change we wanted to make during the build he took care of it for us and made sure it was exactly what we wanted, even when we changed our minds a few times. Andrew who took care of most of the build in Adelaide and did an absolutely 1st class job, it looks exceptional inside and out and his handover was well explained for a novice like me and very thorough. We just took it away for our 1st trip ever towing a caravan and had the best time, it tows so easy and looks a million bucks. Could not be happier.

Happy but not 100% happy – A spade is a spade so I will tell it how it is. We love our trailer but it has not all been smooth sailing. From date of putting the deposit down,… Read more

January, to pick up, May, it was an epic saga to say the least. We are one of those couples who do our best in due diligence when checking out products and companies before parting with our hard earned money. The only thing that persuaded us to buy this trailer over one other, that was in the running for purchase, is the draw bar that goes from front to rear. I know it doesn't sound like a big deal but it is as far as structural integrity goes, it is a big deal.

The Dominator suits our needs perfectly. So we survived the debacle that was waiting for the trailer to be ready, it took more than 12 weeks, despite them telling us it would only be 5-6 weeks. I had to do all the calling as they never and I mean never instigate contact. They kept asking for the balance of payment and I told them that much like a house being built they would get a progress payment based on where they are in the build process. Being as they were behind schedule we were not paying the full balance. I think this is extremely fair due to their lack of customer service and not being honest about the delivery schedule. The only time they called me was to tell me that the trailer was ready to be picked up and they required balance of payment before we picked it up. We saved more than $600 by picking the trailer up ourselves. So when the trailer was finally ready we drove to Sydney to pick up the trailer, 12 hours give or take a bit due to comfort stops. We arrive just in time to get the paper work and rush in to the NSW version of Main roads and get a permit to take the trailer back to QLD with us. I will give them a little credit as two of the blokes stayed back after close so we could take the trailer.

We have used the camper a lot since owning it, as that was the purpose of buying it. For the most part the trailer is everything we need and a good package. These are the issues though: The piezo was not connected and the water pump has always tripped and the tap at the sink leaks. We have contacted them and I put in the warranty claim for the pump issue. I was told that they don't connect the piezo, ever. I asked why not? I was told that most people just get one of those clicky lighter thingys. So that did not answer as to why they don't connect the piezo, it's the most simple 12-24 volt connection in the whole trailer. I have had to repaint the boat rack as the paint job from factory is [Content Removed]. The so called stainless on the gas struts, actually all the gas struts on the trailer, are rusted. Even the so called stainless wheel arches are rusted. The fridge storage compartment is not really designed for a Waeco cfx95 fridge. After reading a couple of articles here, I think I might have to upgrade some wiring to suit the bigger fridge. The little fan does not move enough air around the compartment to keep the fridge compressor cool (In the process of working out a solution). The kitchen slide out is great but the [Content Removed] plate they have attached next to the kitchen pull out, which houses the connections for: the sink light, a 12 volt outlet etc., is barely attached. (Yet another thing that I fixed) I do FIFO and my wife works a long hard job, she is not confident enough to tow the trailer in to have it looked at, so getting the time to have it all fixed has been difficult. Our last rip away a couple of months ago, to Brunswick Heads, the stitching in the canvas at the side door has let go across a 2 inch section at the top of the door. I am yet to have the conversation with them about this.

On the subject of the canvas, we have never been able to erect the tent straight. This sounds odd to even say it but we have never been able to erect the trailer so that the tent is straight. The tension always seems to sit oddly. We have put it up on many surfaces and cant' seem to get it right. Provided you put the support bars in at the right places the water seems to run off the annex well. We are yet to get the annex put up in a minute, as they claim. The side and middle roof poles are a right royal pain in the arse, due to the way they connect to the trailer tent frame. This is another modification in the planning stages.

The sales guy in Brisbane reckons that the guy who owns the company is super proud of his product. He needs to rethink how the trailers are being built if he wants the people who buy them to be super proud of their purchase.

We were delighted that Australian Caravan Centre took another look at an old warranty repair and fixed the issue. Shelby also made sure that our other concerns were managed, we were really happy with this service. Show details

Extremely Disappointing Experience with the 2025 XT19 HRT MKIII and Appalling Customer Support I recently purchased a brand new 2025 MDC XT19 HRT… Read more

MKIII, and unfortunately, the experience has been nothing short of a nightmare. For a caravan marketed as tough and reliable, the build quality and quality control have been severely lacking right out of the factory.

From the very beginning, we have been plagued by significant electrical faults that should never be present in a brand new unit. The diesel heater has been completely unreliable, and the hot water system simply does not work as it should, making basic comfort impossible while off grid.

The interior build quality is equally poor. The cupboard hinges are literally falling apart, which is incredibly frustrating when you are trying to organise your gear. To make matters worse, we have now suffered a collapsed spring on the right side of the suspension. A major structural failure like this on a brand new 2025 model is completely unacceptable and raises serious safety concerns.

What makes this entire ordeal even worse is the complete lack of professionalism from the warranty and support team. When you reach out for help with these major faults, the support is unhelpful and dismissive. Furthermore, the behaviour of SZ who acts as a customer liaison or advocate, is completely unprofessional. Instead of assisting owners who are dealing with genuine manufacturing defects, he actively insults people who voice their legitimate complaints on Facebook groups.

When you invest your hard earned money into a new caravan, you expect to spend your time enjoying the outdoors, not constantly chasing repairs, dealing with major component failures, and being insulted by the company's own representatives. I cannot recommend the XT19 HRT MKIII or MDC based on my experience. The sheer number of faults shows a severe lack of quality control, and the after sales support is abysmal. Buyers beware.

We had an amazing experience with the team at Coffs Coast Caravans. Their customer service is outstanding. From working with Eric, Kasey, Aimee and… Read more

Beth in the sales and post-sales team through to the handover with Phil and Steve, the entire process was seamless.

Communication was excellent the whole way through and nothing ever felt like too much trouble. As first-time caravan buyers, we felt completely supported and reassured at every step.

We absolutely love our Titanium caravan - perfect for our family of four. Thank you to the whole team at Coffs Coast Caravans for helping make our dream a reality!

Excellent option for a base level camper – Just approaching the second anniversary of purchasing our Active Pod camper trailer. We had a very busy first year and had plenty of time to sort out… Read more

various configurations for different trips. This included mounting a roof top tent for long inland trips for a quick roadside set up, and kayak racks via a Pioneer platform for coastal trips. Ian and Lois were super helpful for the initial purchase (including a few customisations), and quick resolution of some minor glitches after the sale. Highly recommend Trailmaster as a company and the Active Pod as a great option for hauling your camping gear! Update - added the side awning mount and a Darche Eclipse 270 awning and retreat annex for a trip to Lake Eyre via the Darling River run and return via far Western NSW and QLD. The awning mount proved to be an excellent addition and the setup survived a considerable amount of travel on pretty rough unsealed roads.

The awning on my 11 month old Achtung camper was caught in a sudden heavy gust of wind and appeared to sustain some damage. I live about 8 hours from… Read more

Geelong but was in Melbourne so I contacted Achtung and told them my situation. Ronnie said to drop by and he would look at it. An hour later he did a full check, made adjustments, and said everything was now good. Great service and a very approachable team. Thank you Achtung. Martyn Hiley

Well, what a disappointment upon collecting our new 2025 Lotus Freelander 18"6 van from George Day in Perth. Scratches on de-cal in multiple areas.… Read more

Incorrect color reading lights, poor workmanship throughout. Particular with the frames on the tunnel boots. Misguided screws. Metal filing throughout. Internal cabinet edge protection damaged. Water leaking from shower tap fixtures. Water in front LED and entry lights. Cabinet draws not aligned. All these areas highlighted and scheduled for repairs at first 3 month service. The van was at George Day for 3 weeks and when calling to see if we can collect, we were advised the van was not ready. You would have thought all these items equipment would have been ordered, and staff organised for repairs. Unfortunately, only one side of de-cal replaced. Not enough ordered apparently. Only two reading lights replaced. The communication with George Day Service was absolutely terrible. Will not be using George Day again for any service, or warranty work.

Beware, I don’t like doing this to anyone but unfortunately i was treated so unfair by these guys. After spending half a day looking at the Airlie… Read more

16, the price was thrown around/discussed many times and we agreed on the price and inclusions after staff made numerous calls to the branch manger to agree the price, I signed the quote paperwork and paid a $6,000 deposit. The next day I received a call telling me they under quoted me and they asked for another $5,000 or I could have my deposit back, after carefully considering their unfair options that we believe they should have honoured we chose to get our money back and we found a better deal on a better van.

My wife and I purchased an Autotrail RV in May this year. We had driven down from Mackay NQ and were initially interested in buying a brand new… Read more

Autotrail RV in the Gold Coast. However we were made aware of a 2020 Autotrail for sale at Holiday RV in Richmond NSW so we thought it would be worthwhile having a look at it. We contacted Adam King and immediately were impressed with Adam making time for us to inspect the vehicle as well as having a test drive. We decided to stay the night in Richmond and having a thorough inspection and sales discussion the following day. Adam was very professional and made us feel valued. After negotiating an agreed price we were also very happy that Adam allowed us to have the vehicle stored in the yard for a period of time. Since this time we have had to contact Adam a number of times and his prompt responses have been very helpful and understanding of the situation. I can honestly say that I would have no hesitation in recommending Adam as an honest and reliable salesperson and would definitely deal with him again if we were to purchase another vehicle.

Warranty claims were honoured and repaired – Bought our Mt Beauty series 1 in 2020 with no issues to begin with. Over time the front spare wheel mount broke and started to crack the toolbox.… Read more

Pakenham workshop fixed all issues under warranty relocating spare wheel mount and now the van is humming along perfectly.

A BIG thanks to the Sunrise team at Burpengary. We are absolutely stoked with our new 18’9 Wildtrekker…We never thought this custom built van could… Read more

be done for the $$$ we didn’t have, yet Steve, Anita and Mel have made it possible. The team have gone above and beyond to build and deliver our beautiful off road van on time and ready for our much planned big off-road adventure trip. Nothing’s a problem for Steve, and Glen and Nick in the workshop were awesome with the handover process and talking us through the little defects that were rectified straight away. You too can ‘Follow your dreams’…go and talk to Sunrise Caravans!!! Topcat & Karen

UNUSABLE NEW RETREAT ERV 21R – We purchased this van and took delivery in April 2024. The microwave and fridge fell out because they were not installed properly. The Fiesta fans… Read more

kept falling apart and worked intermittently. The NEC stove top packed it in. The OzXcorp inverter ceased working on numerous occasions and had to be 100% replaced. We had to do our own installation as we were in remote WA. Many many minor issues that we had to constantly attend to like, screws falling out due to the wrong size being used, catches falling off etc. Excessive dust in the van because the factory did not seal the holes where the cables and pipes go through. The outer skin of the door fell off because the catches vibrated loose on offroad conditions. We have sent numerous photos reports requests and taken the van back for assessment to the EX Qld distributor and been in touch with retreat over and over again. Retreat acknowledged in September that they would attend to what they could, but nothing has happened despite multiple requests. It is our opinion that Retreat do not help or assist owners after the sale and hide and blame the distributor. Even though our issues are clearly factory faults. DO NOT BUY A RETREAT CARAVAN IF YOU ARE LOOKING FOR TROUBLE FREE AND AFTER SALES SERVICE. This is our second retreat, it will be our last. Its now December and we have been unable to use our van since August. Our vanning friends think Retreat are a joke. It is embarrassing, depressing, frustrating annoying as our van was $158k. Our next step is legal as this van is unfit for the purpose it was intended.

Poor Customer Experience – I ordered a few different boat trailer brake parts and paid for express delivery. After 4 working days I hadn't received any notification regarding… Read more

delivery.

So, I contacted their customer service and was advised one of the parts was out of stock and it would be another couple of days before it was back in stock.

I expressed my dissatisfaction as there was no indication of any out of stock items when the order was placed and confirmed. The customer service rep was unwilling to provide any form of discount, etc. Again I expressed my disappointment with their ordering system and overall poor customer experience.

As such, the order was cancelled and a full refund was issued 2 days thereafter.

I promptly ordered all the parts (and more) from another supplier (R&M Marine) at similar or lower prices.

In summary, I cannot recommend Couplemate and will not order from them in the future due to the delays they caused me and poor customer service experience.

We have owned 3 supreme caravans. This is our first brand new one and we are disappointed in the handover, and after sales service and quality of… Read more

this van. Until now, we would have rated Supreme quite highly. Upon receiving our van, it hadn’t been cleaned and wasn’t ready to go.our handover was rushed, due to customers before us, taking too long. Supreme then had to deliver the van to us , days later after cleaning it. Once we had a good look at the van, we realised some cupboard doors were warped , outside latches were a mix between chrome and black ( not all the same) and most importantly above the door, the panel alignment was uneven. ( very obvious). This was brought to supremes attention at the first service. Supreme refused to fix the top panels , they threw in some latches for us to take home and replace ourselves. They also said they would order some new cupboard doors and post out to us, That was twelve months ago and the doors have still not arrived, despite someone calling us, three weeks ago, stating there were doors sitting in a storeroom, with our chassis number on it. Our fridge died in the first three days and we were told to ring dometic and not go through supreme. We feel they wanted the sale, but once this happened, there obligations to us, ceased. Very disappointing.

I picked up my Fantasy 12 Midnight on 8 February. Travelled 600km home and solar would not charge. Towed it back to Coopers Plains to be told switch… Read more

was left off under electrics before it was picked up. Drove back home to have board on front of fridge was falling off. Was told but Tiki to fix it myself or just take board off cos it will still work. To say I'm not happy is ab under statement. Would help if they ever returned phone calls instead of palming it off to a salesman to deal with.

Needed specialised bearings and brakes for Timbren suspension and they went above and beyond expectations to ensure that I got the right parts. … Read more

Super fast delivery and the price was good. Have had a few different orders since I found them and all were great. Have had problems with other suppliers in the past so this was just good to talk to someone who knows what they are talking about.

Would not hire from here – Our van broke down and was out of action for x2 days of our 5 day trip. After negotiations, they said they would refund us for the x2 days we lost,… Read more

but that it might take up to 30 days for the refund to come through. No refund after 35 days. Have had to chase them up, no money back yet. Would not hire from them again.

Happy customers – We are both very happy with our experience in buying our perfect caravan. We meet Russel at the Sydney show and placed a deposit on our titanium… Read more

caravan. We then went To Coffs Harbour meet Eric who sealed deal. He had great advice & knowledge on the van. The handover of our Titanium 21ft Hardcore van was excellent . Phill done an exceptional job with the handover he knows these vans inside and out .Thankyou to girls in the office especially for assisting in the color choice & being so patient. A big thankyou to everyone from Coffs Caravans. Bill & Kathy

Brilliant customer service and love the Hichinbrook E15 Caravan!!! – After researching for close to a year on the best caravan to purchase which would suit our needs, we narrowed down our choice to the Hinchinbrook E15… Read more

which is assembled by Broadwater Campers. We feel grateful we made that choice. We wanted a company who serviced our needs from purchase and thereafter. We could not be happier. Mark provided the best customer service from the beginning of the transaction to and including more importantly after the purchase. The caravan itself is perfect and has everything we need. Mark took us through the set up etc with extreme patience and then was and remains always available to address any query we may have. Mark was always happy to repeat any instruction he had already provided but for which we needed refreshing with. We could not recommend Mark and his team at Broadwater Campers highly enough. We can't wait to enjoy many years of touring in our Hinchinbrook E15. Thanks again Mark. Janelle & Neil

We love our new Gator x – We have just had our first week away & absolutely love our new Gator x. Paul has been extremely helpful during the sale of our van, helping and… Read more

answering all our questions. When it finally came to picking up our van, Paul and his team did an amazing job at handover and was very thorough going through the ins and outs of the van. Thanks to all the staff involved in our handover as it was a very pleasant experience. We are so excited to start our new adventures. Regards Chris & Judy

We have owned our Family Adventure for a year now and have had no issues! We love it and are already planning our next upgrade! Highly recommend Malibu to everyone! Show details

First Class Heavy Duty Trailer – Contacted Jeff and ordered a trailer via email and only viewed trailer by pictures on-line. I purchased a 5x3 heavy duty caged trailer. (This was the… Read more

exact size I was looking for.) and requested a day for collection as I had to travel 300km to collect. Jeff and his team had it all ready to go with no issues and it looked better in real life. They organized the rego & paperwork, hooked it up & tested it. Being a small trailer (empty) it hugged the road and very quite to tow. I would highly recommend Balance Trailers for your next trailer.... I will definitely be a return customer for my next trailer.

Had the van 3 years taken everything thrown at it, not a screw loose. Quality, space drop down king bed Family Flair, King bunks huge lounge, amazing space tows a dream. 15,000km for the money they can’t be beaten fir price and quality Show details

Aggressive and abusive – My dealings with Elite Caravans and Adrian (one of the owners) was beyond appalling. The aggressive manner that Adrian speaks to people is absolutely… Read more

disgusting. Despite always being polite towards him, he aggressively yells and swears at you, and continuously speaks over you and won't let you speak. The level of aggression and profanity is vile and completely off the charts. I strongly advise avoiding this company.

We recently ordered our new van, an Urban Tungsten Track, with Morriset Hinterland Caravans. What an amazing team we had the privilege to deal with.… Read more

Thank you Virginia and Aaron for the help with our order and sorting the extras we wanted to include. We were able to complete the entire order including colour selection with the colour selection team. A very wide range to select from and quality products from start to finish. We look forward to the delivery of our new van.

picked up my 10x6 trailer the build is fantastic very impressed . Thanks Louis for your very professional service the way you explained everything was first class would not hesitate to recommend your business Thanks again Show details

Poor communication on what should have been a straight forward purchase of an in stock trailer. Communication was misleading/poor resulting in over… Read more

8hrs travelled for nothing. Absolutely no attempt to negotiate a satisfactory outcome. Owner was more worried about where it was going to be stored after we withdrew from sale! Lost a customer and definitely wouldn’t recommend.