ME (Members Equity) Bank

ME Bank is working hard to rid itself of any remaining customers. ME cancelled all existing cards and sent me a new one. The card has been declined twice over the past year (not due to funds). I rely on the card for cash and buying food as ME has no branches. I phoned ME on the listed number to have the card reinstated for the second time in one… Read more

year. Two phone calls later at international rates over more than one hour to foreign call centres, passed from one operator to the other with limited English, at least 8 times giving my name, residential and email addresses, date of birth to computers and to apparently live persons. I eventually get passed to a fourth (or was it fifth?) operator who answers with 'Virgin Money' who says I have to call ME bank! He puts me on hold for 5 minutes then he returns tells me again to phone correct number and hangs up on me. I was always polite and patient beyond reason, not abusive or yelling - he just terminates the call. From a now hungry 20+ year ME customer with no access to his money.

My home loan fixed term is ending this month tried to call them 5 times, waited on call for 90 mins before get disconnected. They really don't have a customer support team. Keep it in mind, they don't have a email to contact, you need to live with the phone which I was never able to get connected Show details

As others have stated, ME Go is useless. Transactions on my home loan are missing from the phone app (but the balance seems correct!?). I cannot check through online banking because I have now been locked out. It seems not only was my password incorrect but so were the answers to all of my secret questions...they were not!!! Now I am going to have… Read more

to spend an hour on the phone regaining access. If I could move my home loan elsewhere I would. I've been a loyal customer for 10 years but this is a joke.

COSTLY EXPERIENCE – ME BANK used to be a FABULOUS bank until they sold out to BOQ (controlled by CBA), now they are just like any of the BIG 4. No customer care or very little, very average Mobile Bankers, either poorly trained or WORSE, no care for the client… Read more

whatsoever. Cost us $14k when our settlement delayed (AFCA is another story). Our banking industry SHOULD NOT be dominated by the Big4, they DON'T CARE about the client.

Great bank – I always find Me Bank helpful, secure, happy to solve issues. I think they are a unique proposition and deserve to always exist. The bank of queensland would do well to treasure them as a special entity, forever. Show details

I would put zero stars if I could !. . . Run away !! Do not use this bank!! Have been with ME Banks for over 26 years. In the past they had fantastic customer service and we've had multiple mortgages and accounts with them . . . . . . However .… Read more

. .Since Bank of Queensland took them over, their customer service has dropped off to nearly non existent. They no longer answer the phone (Record wait was 7 hour for my wife to get a simple account unlock dealt with). The do not have a messenger or email service. They loose documents (still trying to find my discharge documents 2 months on) and they can't seem to even print off an accurate statement ($20,000 payment not shown!)

We are trying to close all our account and loans with ME BANK . . . . unsuccessfully so far due to our inability to contact them. Am resorting to registered mail in order to see if that gets me anywhere!

It seems to me that Bank of Queensland are deliberately running the ME Bank side of the business down shutting out small mum and dad loyal customers and "asset stripping" the business.

I have been a ME Bank customer for more than two decades. In this time I have probably been exposed to most of ME Bank's products and services. Overall, the service is definitely positive, and recently a pretty smooth transition to BOQ reinforces this view. ME Bank however, needs to be aware that waiting times are blowing out, and the addition of… Read more

BOQ products and services only make it more important to have sufficient resources to meet customers needs, not just in the transition period but also into the future. Don't fall into the trap of the big four, who adequately resource their selling areas, but starve their customer service areas because they do not bring in direct income. Overall, pretty positive in an increasingly complex and competitive environment.

I recently had a terrible experience with ME Bank regarding the bonus interest. I had to call the bank many times to resolve the issue. However, one of the telephone assistants, Clodia, was very helpful and extremely patient throughout the process. Clodia promised to call me back to save me from waiting in the long queue again while setting up… Read more ·  1

another account, which I also had issues with. She kept her promise, called me back, and made sure I was satisfied with everything. At no point did she try to rush or intimidate me. Her service deserves a gold medal. Yukiko

Customer focused service – After several years of banking with ME, 24 months ago, i hit a brick wall and customer service dropped to below acceptable standards. I have since closed all my accounts. Just as I write a review on my experience when its been 'bad' i do write a review when individuals stand out. In the last 24 months or so, two employees have provided an… Read more ·  1

excellent customer focused service at this organisation - Deric and Susan. Perhaps ME can promote them to train staff on the methods and efficacy of good customer service. Best wishes to Deric and Susan.

We have a land settlement next week so needed to increase my payment amount to $405,000 for a one off payment. This required to first ring ME Bank then send written confirmation which included the payment template from our conveyancer. The payment was initially approved then three hours later returned to our account which was then locked. I have… Read more

rung them three times in the last three days only to be told someone will ring me back and this has not happened. As a result, if the settlement is not paid we will be charged 14% daily on the balance or around $140 a day. We have done everything they requested and I will close the account with the ME bank if this is not resolved to our satisfaction.

I have been with them for a few years until about three years ago when I started having issues with my account with them. They keep telling me that my account is either closed or it’s locked while not doing anything about me still receiving emails about bank statements from them. And u have called them multiple times these past three years (even… Read more

though it’s probably not as often as most people would all them) Do not recommend being with them at all.

Very poor service called for first time to get an answer after 58 min they said we will transfer you to a right person.had to disconnect the call. Called again today after one hour ten min I have t disconnect. Show details

I've been a client for over a decade. Dreadful customer service. They block cards based on unusual activity when it doesn't exist and force you through endless hoops to fix it. The app is near useless. Although it's a secure site, doing anything significant including opening new accounts requires you to leave the app and prove your identity via the website. I've now gone elsewhere.

If I could give 0 stars I would. Do not use this bank, I have only been with them for 2 weeks and they decided to put a block on my online saving accounts. When i rang them I was told for some reason that they couldnt tell me they have decided to close my account, with money still in the accounts they said I will recive a cheque in the mail. What a joke Show details

waiting time to talk to a customer service person is more than 1 hour. this clearly shows the respect they have to a customer. is it a single employee running ME bank customer service? Show details

I've tried 3 times to get through to their customer service line, ridiculous over 1 hr waiting, I just give up. It never used to be like this, what has happened? Been a customer over 10 years, thinking about ditching them.

Horrible service. Card got scammed, told them same day as saw fraudulent transaction pop ip. I lodged the claim, then months later said it never got lodged, lodged it again, momths later they Refused to pay despite some random foreign account debting money Show details

Our current three loans of 2.49% fixed interest P&I loans with ANZ expire. We engaged a broker end of January & he was able to offer 3.19% for 3yrs fixed with ME Bank. We were given an option to pay $750 per loan to lock this rate in, which we did. The process with ME has been very very slow. We had three unconditional loans approved in writing by… Read more

ME Bank. We received two loans documents mid-March, we sent completed signed docs back within days. We waited six weeks our loans had not been processed. Meanwhile the broker was calling ME every second day to enquire about the where abouts of the third loan documents. ME advised that they were having technical issues & will send this soon. Four weeks later, it come to light there was never a technical issue, as there was a serviceability issue with the loans. (This was after being told the loan was unconditionally approved) back in 18 March. At no point did ME request for any additional documentation or advised there was a concern about the serviceability. We have now been notified in writing by ME that, ‘sorry we can’t go through with your loan applications’. My question is, why did ME provide an unconditional approval & send out loan docs, the serviceability should have been sorted by ME during their due-diligence process. Our 3.19% fixed rate no longer is on offer. As ME have now wasted four months of our time, alternative banks are now offering 5% fixed rates. ME Bank are like the modern-day terrorist, they don’t care, ruin people lives & don’t care about the aftermath. Please be Warned, any potential person considering of engaging ME for loans or banking, you will be mucked around. ME will lure you in with low interest rates, offer you $3k to switch over each loan & then offer you a ridiculous ultimatum. i.e. to still offer you the loans, we needed to close our credit card & contribute an additional $50k from our personal savings, what a joke you are ME Bank. For any insane reason you do proceed to engage ME, you deserve the pain & suffering that you will eventually endure. ME Bank is unprofessional, deceptive, unreliable, dishonest, deceitful & they will mislead you with false information throughout the loan process. The broker raised a complaint & our concerns to two senior managers, their responses where we can’t help you as we are leaving ME Bank, how disgusting. It’s incompetent amateur banks like ME, why there needs to be a royal commission into the banking lending sector again. Regrettably, the details I've highlighted are only part of the ordeal ME has subjected us to. We have now lodged a complaint with AFCA, to seek compensation by ME & engaged legal representation. Avoid Members Equity Bank like the plague. They are an incompetent, time wasting, nerve shredding disaster of a company that deserves to be shut down. They don’t deliver on their promises, they treat customers with utter disdain, and they’ll leave you regretting every second you trusted them. This isn’t just a warning, this is a demand: Stay. Away.

I've tried four times to call the bank as I needed an explanation for some of transactions, and just then for advice on discharging my loan. I never did get through after waiting more than an hour and a half. I even lodged a complaint and received no response to that as well. Simply pathetic! And we've been with ME Bank from early 2000s when they were still Members Equity!

Recently moved from ANZ to Mebank and it was the worst decison i have ever made. No customer service, you can get to Centrelink faster. 2 hour phone call got me to nowhere and the machine kept telling me to do things on app and saving time to do something else. Show details

Yes, since the migration from basic ME to ME Go, nothing but troubles and bad customer service. I have a term deposit that has matured, in the old ME system, you get your fund back to your nominated bank account.Now with MEGo, the fund is paid to MeBank internal account,ME Spend account and you will have problems taking your fund from there.First,… Read more

you can't log,in and when you call the Call Centre in the Phillipinrs, always a long wait. Is this to delay in giving me back my money as it sits in ME internal bank account ? What can I do to get my money back?