Best Banks

All fine until you need something that requires dealing with a person.. I was wanting to transfer my home loan over to them, spent hours filling… Read more

out al their online submission questions and submitted it all to them and it sat there with nothing going on forover 2 weeks. I contacted them and got told it "got very busy since you submitted your application, you will just need to wait another week or so for someone to be assigned and they will contact you". So after 2 weeks apparently no one had looked at the application yet.

Wait another week and finally someone looks at it and sent me a message in the loan portal saying they just tried to contact me and could, so can I call back.. Well no calls on my mobile, no messages left, interesting. Call them back and no answer, just goes through to their message bank.. Left message, still waiting..

Then while this is all happening the lock my Credit Card. Call them and they said their "3rd party fraud provider" blocked it and I need to contact them and talk about getting it unblocked? excuse me? you cannot unlock my card a 3rd party (not VISA) has to be contacted, by me, to explain my transaction and get it unblocked?

I am just contacting another bank, will do the loan there and shutdown all my accounts with Bank Australia. Customer service is a joke.

Simple and easy to set up and not one of the Big banks.

Been a member since 2023 and never had any issues. Transferred money to a third party institution account and got blocked due to fraud. Told them… Read more

there was no fraud. They carried on an investigation and interrogated me like a criminal. It's my money I do whatever I want. Not only that I had to waste my time calling them to follow up and for 2 days I could not move my money. What a joke. Shame on you QCB. I'm leaving and never come back. Please learn from my mistake to not wasting time with these clowns.

Sophie was able to help with the transfer of payments and facilitated a quicker way of doing it. Very helpful Show details

We needed to transfer a large amount of money in order to buy our house. The staff at the branch made it quick and easy to do. I highly recommend Auswide for all your ba king needs. Show details

After spending a ridiculous amount of time on hold none of their customer service staff were able to answer a very simple question about whether or… Read more

not there are fees when a transaction account is accidentally overdrawn. Each staff member just puts you back onto hold because they don't know the answer and they're unable to say that they don't know the answer.

I will never know whether or not the financial institution is any good because the customer service is so absolutely appalling.

Amazing service as usual! I started my loan process in the hopes of getting everything to fall in place to collect my car the following weekend. The… Read more

team made it happen.

Clear communication. Fast response times (sometimes outside of regular work hours when I wasn't expecting a response until the morning) and even taught me how to use app features to make the process as easy as possible.

It made the process of planning to get a car fun, instead of stressful, and the level of service is honestly why I have stayed with The Mutual Bank ever since I joined them more than a decade ago.

I cannot thank Taffy Yang and Alana Dowd at Border Bank enough for their exceptional support recently. After an unfortunate and stressful car… Read more

accident that resulted in a total loss, I needed to act quickly to secure a top-up home loan for a replacement vehicle. Taffy and Alana turned everything around with incredible speed and professionalism. Beyond the loan, they also reviewed all my personal insurance needs and seamlessly transitioned my policies away from a major provider over to Allianz. What stood out the most was how comfortable they made me feel throughout the entire process. They took a genuinely stressful life event and made it completely hassle-free with their warmth, efficiency, and clear communication. Outstanding customer service—I couldn’t recommend them more highly!

They do not 'exist to financially empower people to realise their dreams' nor do they back the teachers and nurses they claim to support. I can name… Read more

plenty of banks that take less interest money from customers, which is objectively more supportive than anything Bank First can offer.

I've been with Bank First for about 10 years and have been waiting for a competitive interest rate. I even called them recently and was told that their mortgage team could offer better rates than the website but it turned out to be not nearly a good enough rate to compete with other banks honestly. They have lower/no fees and waive LMI fees, but these are small amounts compared to the what they're making with their high interest rate.

Seems like they are comparing themselves against the big 4 rather than smaller and realistically comparable banks.

Oakleigh Branch Bank of Sydney All stuff very friendly always smiling and really to serve.

15 Sep 2023 - We will never ever forget or forgive what a terrible thing you did to us on this day...all because a staff member was 'offended'

Required some help today with a transaction issue and contacted the help desk for assistance. Have been with bank for many years now and can honestly… Read more

say that in all my interactions with helpdesk staff they been very friendly and go out of their way to be helpful. Other banks/organisations could learn from them . Well done!

Their system has gone down TWICE in 24 hours. Cant transfer money. Cant use my card. They refuse to assist or do anything aside from provided useless canned corporate speak responses. Will be changing banks.

My wife and I were dreading our attendance at the High Street Branch regarding the consequences of an unauthorised entry on our account. We… Read more

initially spoke with Karen the Concierge who in turn directed us to Nisha in a consultation room. My wife and I were struggling with anxiety and hearing difficulties so Nisha requested the presence of the Manager, Rose GJORESKA who, very quickly calmed us with her smiling manner and at times, humorous presence. Together, they guided us through the process involving new banking cards and the ongoing consequences of that action. My wife and I would like to thank the team at this branch, Karen, Nisha and especially the Manager, Rose, all of whom are a credit to the Commonwealth Bank.

Joining MOVE Bank has been a nightmare. Days after opening an account and transferring my savings, my funds were completely frozen without any… Read more

warning or clear explanation.

The way this bank handles support is unacceptable. I have been bounced back and forth between Live Chat and phone support, with neither team willing or able to give me straight answers. Live Chat ignored my messages during normal business hours for an entire day, only to send a single unhelpful automated message at 3:40 AM while I was asleep, followed by radio silence again.

Being made to feel like a suspicious actor simply for opening a new bank account is deeply distressing. Being locked out of my own money has caused severe hardship, and I have now been forced to escalate this entire matter to the Australian Financial Complaints Authority (AFCA) just to access my own funds.

Avoid this bank if you expect transparent communication or reliable access to your money.

This was the easiest experience we have had with the Greater. Excellent communication and support to understand the process and achieve our goals. We appreciate how streamlined the whole process was with Emma, very professional and knowledgeable. Show details

Opened an account (no problem doing that). Surprised to have 2 accounts—High interest savings a/c & Premium saver. After introductory interest offer… Read more

was over I moved money to Premium Saver. Requirement to transfer $200 in to a/c but if you move interest out of a/c you have to increase balance by interest amount PLUS $200. E.g Earned $100 interest, move out then have to pay in to a/c $200 PLUS $100. This means in effect you cant draw your interest money out!!! Not clear at all in t&cs. I just lost my premium bonus interest!!! Not happy at all. Customer service was pleasant but I’m closing my a/cs to other online banks where conditions are clearer. (I have worked for years in finance)

ING failed to protect my money in my account. Their security measures failed to secure my funds. Someone accessed my account and stole my entire… Read more

funds. I’ve been through 9 months of trying to get my money back in 2026 and ING REFUSE to make up for their admitted wrong doing nor do anything about it, no offer to show retribution, no action to their FAULT. They’re rude, they’re liars, they’re stealers, and I don’t recommend using their products. Save your money from SCAM-NG. I’ve used other banks and I highly recommend UBank.

Regional Australia Bank are always helpful and friendly. Happy to recommend them. Show details

ME bank is the subject of scammers (which they acknowledge on their website). I have previously received a questionable text, and today two emails… Read more

representing themselves with the ME Bank logo and other text. Both emails contained accurate and inaccurate information which is very troubling as it would suggest that personal banking information is being obtained from unauthorised bad actors. Both emails provide a link to MEGo if you think these transactions are incorrect (a standard scammer tactic). I attempted to report this by contacting their phone number 131563 on their website (NOT a phone number provided in the emails) and was met with an individual who came across as unprofessional, disinterested, with stilted and very long pauses of silence between questions....I was so uncomfortable providing details that I eventually terminated the call as I felt like i was actually talking to a scammer given his telephone manner, not someone who worked in a bank. You have to question ME Bank's seriousness to potential scams to their customer base which are represented in their name when they direct you to their generic phone number for ALL banking needs and you are serviced by someone who has no conversational skills in handling a matter of a serious nature. I lodged a complaint although I suspect it will do little to change their ways.

I was scammed on buying a car part worth $250. As a senior, I thought I did my research before buying, but got caught out. I have been a faithful customer for many years. I was really surprised that they researched it and did nothing.

1 star because 'Heritage' sounds good and 0 star isnt available. Serious waste of time, required continual follow up from me, antiquated application… Read more

process, have not kept up to date with digital forms of ID. After delays between initial application and untold level of detail requested, had to repeat the whole process. Changed course, applied with a real bank and had CC sorted within 3 days.

Do not care about keeping loyal customers. Have found a competitor with a better rate NAB wont even bother trying to keep us with a better rate or… Read more

even some sort of cash back like other banks. Will be taking our banking elsewhere pathetic. Even managed to freeze my accounts twice by marking me as deceased!

Couldn't find anywhere that wasn't going to give me a 10%+ interest rate. IMB gave me exactly what there website stated for everyone and Zubie went above and beyond to help me get the application across the line ready to pick up my new vehicle. Show details

I would not give a rating to his bank as it does not deserve it. This bank has to be the pits of all banks. Please, I'm begging prospective new… Read more

customers, DO NOT JOIN. They have the most untrained arrogant customer service reps, wait times are intolleable, no braches etc. The amount of times I have had to escalate to the banking ombudsman just to get something rectified about my account. Constant internal transfers, nobody has the correct info, apps do not fix issues etc. One headache after another, totally frustrating dealing with them. GIVE THEM A VERY WIDE BERTH.

Tried signing up as a new customer but keep getting rejected with the same message , " The information you provided we are unable to open an… Read more

account for you" . I have a NSW Driver lic and Aussie Passport. I rang the customer service for assistance and the girl was VERY RUDE and refused to help

This bank was great until they got rid of all their phone support. All communications must now be done through online chat. This becomes frustrating… Read more

when you have issues with transactions declining for no reason and have to wait in front of a screen for up to 50 mins to begin a chat. Worst thing is if you need to contact after hours with card issues, they do not have a 24hr support line like most banks. This leaves you stuck with no access to funds until you can chat with someone the next day. There are plenty of other banks out there to choose from, don't choose this one.

Had an unauthorised payment on my credit card so rang the number on back of my card which took ages told the operator the amount so he said he would… Read more

cancel my card and issue a new one but couldn’t put the new card in my wallet so went into our local branch and found out he cancelled my wife’s card now we have to sit down and email all our direct debit coming out of our accounts because both cards were cancelled this is pathetic service from the ANZ

The worst online customer service ever, you dont have any control of your money to transfer to other accounts, they never allow you to do that, or… Read more

keep you waiting for a long time and keep you waiting on the phone for at least 3 hours, this happened to me three times that’s why I decided to write this review to inform that stay away from this bank please, and I’ll cancel my account with them asap.

MyState Bank is congratulated for its responsiveness to my situation. It has a $20 and 5 card taps requirement for bonus interest. I needed a… Read more

replacement card when mine was lost. But I hadn't completed the 5 taps for the month. The new card didn't arrive in time because of a local mail problem. The bonus was applied gratis..Telephone negotiations were friendly and supportive. Total opposite to my experiences with UBank.