Best Banks

I was really excited to move my banking to Bank Australia, but after 4 months, I’m done. Their customer service is awful. Their support of their… Read more

clients equally so. Setting up Commercial accounts was cumbersome and old school with little support. Extremely limited online servicing. Huge waits on holds being transferred from team to team, none of which can answer a question or who then tell you ‘no sorry, that’s not how we do it’. I so wanted to get away from the big four and after my mortgage was paid out and I had more freedom, moving to BA was one of the first things I did, as I believed in their stated ethical standards with regards to climate and environment. But unfortunately, their core business is a dogs breakfast, so I doubt their ethical abilities now too. I’ll be closing my accounts as soon as possible. My patience is shot.

Best interest rate and government guaranteed, easy online application and renewal

Kelera & John at the Maleny branch were fantastic and did in 24hrs what my bank of over 20yrs wouldn’t, with over a weeks wait just to discuss my needs. Thank you for going over and beyond kalera, iou a lunch break :-)

Sophie was able to help with the transfer of payments and facilitated a quicker way of doing it. Very helpful Show details

As usual, very efficient professional and courteous. Been with this Bank since 1986.. Great to deal with. Show details

What a bunch of arrogant and immature people. So difficult to work with and today they discriminated against someone with a disability. They are now the subject of a human rights commission complaint. Show details

Amazing! Could not have had better service and I highly recommend!

I just want to say a massive thank you to Sarah Lockett, Relationship Manager at the Police Bank. Sarah has been my point of contact with the bank… Read more

for a number of years now and has navigated me through a number of significant mortgage and general financial processes. She is an absolute pleasure to work with, always available and incredibly knowledgeable. Amazing customer service from an outstanding individual. Thanks so much Sarah.

Had to do afca complaint and the lady I deal with named Hayley she doing exact thing I complained about initially causing unnessary delays They… Read more

froze my account held my money hostage when I when did tell them I have disabilities

Then she offer $500 To finalise My complaint yet she wants to take full Time line to pay me rather then just do it straight away it’s a sham e

Working with Anthony from the Oakleigh branch to secure our home loan was a genuinely positive experience. From the first meeting he took the time to… Read more

understand our circumstances thoroughly and explained the available options in clear, practical terms. His knowledge of the lending process and attention to detail made what can often be a stressful application feel manageable and well-supported. Anthony was consistently responsive, kept us informed at every stage, and handled the paperwork and follow-ups with quiet efficiency. He anticipated potential issues and resolved them promptly, which helped the approval process progress smoothly. Throughout, he remained professional, patient, and focused on achieving a sound outcome for us. We are very pleased with the result and would not hesitate to recommend Anthony to anyone seeking a home loan. His combination of expertise, reliability, and genuine customer focus sets a high standard.

A BUSINESS client who has wasted much time TRYING to release ones own funds from my own accounts with GSB. HOURS LOST. Will report the GSB to AFCA.… Read more

This bank should be closed down. Never BANK with GSB- restricts and wastes a small businesses time. THANK GOD i owe this bank no MONEY. BEWARE OF A BANK WHO IS INEFFICIENT-MESSING UP AUSTRALIA

Required some help today with a transaction issue and contacted the help desk for assistance. Have been with bank for many years now and can honestly… Read more

say that in all my interactions with helpdesk staff they been very friendly and go out of their way to be helpful. Other banks/organisations could learn from them . Well done!

Racist business. Refuses to allow refugees who are now Australian citizens from opening an account if their name doesn’t conform with white… Read more

conventional format. Appalling customer service- inflexible and stubborn. Please join the growing movement boycotting businesses like this.

Excellent customer service Stella at the Gardencity Branch ! Good job !

Update number 2: The hold time has just reached I hour and 43 mins. Unlike move staff, I’m not being paid for my time wasted due to their… Read more

incompetence and I have a job and can no longer sit on hold, which means having to deal with this shit show again another day. When I first called the answering machine advised the wait time was about 60 mins. I wasn’t happy, but I had no choice. We are now almost two hours into being on hold. ZERO CUSTOMER SERVICE, ABSOLUTE INCOMPETENCE AND THE IDIOTS BEHIND THE BANK CHANGEOVER NEED TO BE FIRED.

Update: have now been on hold for 1 hour and 28 minutes. This is actually unacceptable and the whole time they play their propaganda spiel on how much they value customers, diversity and the environment. What they mean is we value making shit tons of money off you and we couldn’t care less about the impact our incompetence has on members lives. Their propaganda uses language in order to try and manipulate members into believing they care. I can assure you, the manipulation isn’t working and I recommend using music as your hold tone. I suspect your staff would receive significantly less abuse than after members are forced to listen to the lies and hypocrisy. Move bank changeover has been an absolute shit show. Complete incompetence and no forethought put into it. Miscommunications to members, massive wait times, can’t return items as bank has given completely new card numbers and can no longer withdraw money from the supermarket. None of this was communicated to members and I’ve currently been on hold for over 50 mins for the 4th time in a fortnight. Back in their railway credit union days, they were great, now they are no different to the others. Scumbags who have zero care for their members and one in 100 staff who are competent enough to help. The company should focus less on promoting diversity and more on promoting good customer service.

Opened an account (no problem doing that). Surprised to have 2 accounts—High interest savings a/c & Premium saver. After introductory interest offer… Read more

was over I moved money to Premium Saver. Requirement to transfer $200 in to a/c but if you move interest out of a/c you have to increase balance by interest amount PLUS $200. E.g Earned $100 interest, move out then have to pay in to a/c $200 PLUS $100. This means in effect you cant draw your interest money out!!! Not clear at all in t&cs. I just lost my premium bonus interest!!! Not happy at all. Customer service was pleasant but I’m closing my a/cs to other online banks where conditions are clearer. (I have worked for years in finance)

We have road side asssit with ING and car insurance. Our car broke down today and it was a fan belt. They say they can do road side minor repairs… Read more

clearly in there service documents they sent me and very clearly states drive belts in that section. The mechanic they sent said he didn't have any and can't fix it, that's fine we will get it towed to our mechanic 17km away so within the 20km radius.... but no they are refusing to tow as thier mechanic said the fan belt is not on correctly.... umm duhhhh that's why we are needing it fixed and said that when we got our aircon fixed (6 months ago) that the mechanic then must not of put it on properly and they don't tow if it is at someone fault... but 6 months ago WTF how can he prove it was that and it's a complete bullshit loophole they use to scam us. I have submitted a cancellation of our road side asssit and insurance and went a refund for the road side assist. They didn't even care that I am 3 days away from my due date and we won't be able to get to the hospital or bring our babay home if it isn't towed and fixed ASAP.

Foul behaviour and they should be reviewed by an Australian ethics process because clearly I'm not rhe only one they are scamming.

Guess we will possibly sue them if something happens to me or the baby if we can't get to the hospital

Almost $1800 worth of fraud occurred a month ago... a pain, sure, but I figure it's not a huge deal since the bank is legally required to return the… Read more

funds. I WAS WRONG.

I did everything correctly and spent an hour on the phone providing all information and identifying dozens of fraudulent transactions. Got an email the next day saying "Thanks for reporting $100 worth of fraudulent transaction, we've sent you $12 back as a gesture of good will." Ummm, ok?

I called again, typical fake corporate response that translated to "I'm really sorry but the last person didn't do their job properly so yesterday you wasted an hour of your life talking to a soulless corporation... well guess what we're going to steal another hour of your life from you by doing it all again." Spent another hour on the phone literally going through the exact same process, providing the same information and identifying the same transactions that I'd done the day before.

Time is the only finite resource in this world and I watched an hour of my life literally melt away as some minimum wage call centre drone repeats something that should not have had to be repeated.

Weeks later and Greater Bank has sent me about $50 back, with Visa refunding about $450 directly and the remaining $1300 or so still missing. They are legally required to return these funds unless they have evidence that I am responsible for the transactions, and I've literally never used any of these merchants so I don't know what evidence they have that's stopping them from doing what the law requires.

I received one email then it's been complete radio silence from Greater Bank... no proactive communication, no update on what's happening, no response to my multiple emails asking for action, just an expectation that I'll sit back and somehow live with literally no money while they faff about delaying something they know they are inevitably required to do under australian law.

I called yesterday (30 days since the fraud) to enquire and was just told "The merchant has 45 days to respond" despite the single email I received at the beginning of the process saying they have 30 days to respond. It took 40 minutes on the phone for them to tell me "Sorry we can't do anything, we don't care, it'll be at least another two weeks."

Honestly the experience wasn't BAD, just hopeless.

If I could give 0 stars I would. Do not use this bank, I have only been with them for 2 weeks and they decided to put a block on my online saving… Read more

accounts. When i rang them I was told for some reason that they couldnt tell me they have decided to close my account, with money still in the accounts they said I will recive a cheque in the mail. What a joke

I was scammed on buying a car part worth $250. As a senior, I thought I did my research before buying, but got caught out. I have been a faithful customer for many years. I was really surprised that they researched it and did nothing.

Blood suckers and very ungrateful. Loyalty means nothing to them Show details

Extremely Frustrating and Disappointing Experience My company was temporarily deregistered and has now been re-registered with ASIC. I understand… Read more

that NAB needs to complete its verification process. However, my business funds remain blocked, and I cannot access my own money to pay urgent rent, wages and bills.

I contacted NAB several times and explained the financial hardship this delay is causing. I requested temporary access for only 24 hours so I could make essential payments, but nobody provided a clear solution. I was repeatedly told to wait, first for 24 hours and then up to 72 hours. Every person apologised, but nobody took responsibility or properly escalated the matter.

Apologies do not pay employees, rent or overdue bills. This situation has caused extreme stress and seriously affected my business and family. Customers should be given clear information, an accountable case manager and urgent support when their business funds are frozen.

I expected much better service and understanding from NAB.

I called for getting help because of a small set up that the app's functionality is severely lacking. But the phone service is very bad. I can feel… Read more

their Ignoring and neglecting clearly. It's like the whole company is about to fall apart. I am thinking to transfer the loan to other banks.

I stopped using this bank a number of years ago for very similar reasons but never closed my account. Recently, a large amount of money was deposited… Read more

into my account from the sale of an item to an old friend. When I became aware of the deposit, I attempted to log into my account using the ubank app, only to discover that my account had been locked.

I was prompted to call customer support, which led to an online identity verification process. For some background, I had recently renewed my driver’s licence, and because the online system still required the expiry date from my old licence, I was unable to complete the verification.

I then called ubank again and asked whether there was another way to verify my identity. Despite providing all of my personal information, including details of the most recent transaction, the name of the person who deposited the funds, and the exact amount deposited, I was told there still wasn’t enough information to verify my identity and I would not be granted access to my account.

After waiting more than two weeks and still not receiving my new licence, I contacted ubank again today to ask if there was anything else I could do, as I urgently needed access to my funds. This time, I was told there was another verification option available. I was instructed to provide certified copies of my birth certificate and utility bills, signed by a Justice of the Peace. I went out of my way today to have all of this completed because I was told that once I emailed the documents through and called them, I would be able to regain access to my account.

However, after doing exactly what I was instructed to do and spending more time on the phone, I was then informed that I now have to wait another three business days for my documents to be reviewed and verified.

This entire experience has been incredibly frustrating. I have effectively been denied access to my own money for over two weeks. On multiple occasions, I asked whether there were any alternative methods available to verify my identity, and each time I was told there weren’t. It was only today that I was informed of the certified documents option. Had I been given this information from the beginning, the entire process could have been completed weeks ago, and I would have only been waiting two or three days instead of almost two and a half weeks.

The lack of consistency, poor communication, and failure to provide the correct information from the outset has unnecessarily delayed my access to my own funds. This situation could have been resolved much sooner if I had been given the correct advice in the first place.

I am so sick of people being incapable of doing their jobs and banks being able to withhold access to my account and funds even after I have repeatedly and consistently provided my personal information and details 

I have been trying to get through to St George to get my phone number changed on my Payid. You cannot do this in your banking app that has all your… Read more

other details and money in it, you have to call them. I have called over 10 times today to talk to a human to do this and have tried all choices that you have and nothing. you cannot get through to them. I can't go into a branch because there is only one branch in WA and that is in the city, i work banking hours so won't be doing that. If i could have put no stars I would have.

Macquarie Bank has been great since 2017, now all of a sudden they blocked our trust from sending to Independent Reserve Show details

HSBC are closing their credit facilities in Australia, due to this I applied for an ANZ Qantas credit card. I have zero debt, large savings/assets,… Read more

credit card history showing excellent payment history, accounts with ANZ with flawless conduct and an excellent credit score. I was declined for a credit card to replace the HSBC because I chose to get a new job a month ago in the same industry and role type that I have 20 years experience in. When being advised that I was declined due to not serving three months, there was no escalation process, I even offered a letter from my employer. It was a simple 'no you don't meet our policy'. The problem with banks is everything is a transaction, it's the customers making them rich and there is no human to human relationship. I have never been declined credit before or ever made a late payment on an obligation. Disgusting. There is a reason why everyone hates banks!

MyState Bank is congratulated for its responsiveness to my situation. It has a $20 and 5 card taps requirement for bonus interest. I needed a… Read more

replacement card when mine was lost. But I hadn't completed the 5 taps for the month. The new card didn't arrive in time because of a local mail problem. The bonus was applied gratis..Telephone negotiations were friendly and supportive. Total opposite to my experiences with UBank.

I’ve been with these guys for nearly 40 years. They are kind, caring, hard working and go way beyond their normal duties. I see the bad reviews but… Read more

nobody accepts their own credit issues and their poor reviews are their own making. I would recommend this organisation over all others.

I joined MyBOQ to try out the banking service. Initially all went well. Then on one day, I withdrew the limit via an ATM and was advised that my… Read more

account was temporarily locked. I rang to ask for an explanation and was told that the relevant person was not available and would call me back. Hours later I was called by a rather officious person who kept putting words in my mouth and I had to consistently contradict her. No explanation I provided was acceptable as they had a fixed view. Eventually the account was closed five days after I had asked for the account to be closed and funds returned. Here is the cute part. For a digital bank with no bricks and mortar, instead transferring funds to a suggested account, they provided a bank cheque by post which required a further 10 business days before it could be cashed. Their letter to me provided no explanation of their actions but I thought it strange that a bank "priding" itself on being digital should resort to returning funds by a paper bank cheque. I could not recommend this bank.