Best Banks

I was fortunate enough to be assisted by a lovely lady in the Traralgon branch a couple of days ago by the name of Hayley. Hayley went above and… Read more

beyond to assist me. Her product knowledge was excellent, her friendly helpful manor and smiling face brightened my day. I always have a great experience with all staff at this bank, I have been a member here since this bank was known as the S.E.C credit union. Well done to all at Bank Australia, with a very special thank you to Hayley. Looking forward to seeing your smiling face again.

Easy procesd. Follow up emails and great rates. Highly recommend Judo.

Staff are friendly and very helpful, they helped me work you my new account. Show details

Tried many many attempts to get to talk to someone regardling new account tried calling morning, hours tried afternoon hour waited waited gave up… Read more

after 10mins on call waiting with bird chirping music, guessing to sooth the patience for customer.

i would suggest improving agent assist help line.

A massive shout out to Kris, Emily, Ben, Karina, Trudi, Bobbie at Auswide Hinkler Central! Thank you for the excellent customer service you always proved the Bundaberg public ✨

I honestly cannot thank Chetna Vikash enough for all her help throughout my loan process. From the very first phone call right through to final… Read more

approval, she guided me through every step and made the whole experience feel easy and stress-free.

She kept me updated the entire way, always followed up promptly, and was genuinely proactive in making sure everything kept moving. No question ever felt like a hassle and I always felt like she actually cared about getting the best outcome for me to which she did in the tight timeframe I had.

Excellent customer service from start Big thank you to Jo Hardie helping us remortgage our home and consolidate our debts with very reasonable rates. Jo made the whole process easy and felt like family. Well done Show details

Sent then an email requesting info of my term deposit account on 6 th April. Got an email back from them in 2 hours saying they will look into it.… Read more

Today is 13 April nothing heard back from them. I keep rining the phone number for customer service it asks you to leave a message. But know one calls back

Waste of time. These morons gave a st^pid password that wouldnt be accepted. It had some strange symbols that aliens dont even use. Dont waste your time with these amateur ret#rds. Theyll misplace your $ as well.

The worst bank in Australia. No Customer Service. They fraudulently report to credit reporting bodies in an effort to damage Customer reputations. They don't have any processes to support Customers and all their banking services are substandard.

On hold for 30 mins then on line talking to them for 40 mins giving them all my details & they tell me they can’t verify my voice!! Can’t access money if you live interstate & they won’t email you anything! Show details

Peter McLean was absolutely awesome. He went above and beyond helping me out. He gave me excellent advice. Peter is a true asset to the Police bank. Show details

2 months in a row interest doesn't come in time. Not just me referred friends & same thing. Sent my money elsewhere & then found out they didn't send… Read more

it, just kept my money & wouldn't pay any interest. Customer service quote some dodgy terms if they reject your transfer they aren't liable. Total shambles of a bank owned by the commonwealth which makes a fortune scamming ordinary people.

have upgraded their interface and has been a smooth transition over to MOVE Bank from Westpac. Show details

I went to CBA Caloundra today for advise on opening an account with specific criteria. Well got the best customer service I’ve had from any company in many years, absolutely fabulous experience ,the lady that helped me was Rachel

they do everything they can to stand between me and my money. Ridiculous security model, service is a foreign concept and treat a customer like a… Read more

door mat. Been with them for over 25y, my wife insisted we stay with them. I am amazed we are still married, it has created so much stress. You cannot do worse than this bank.

Stole $250000 and closed my accounts. Takes about a week to move money in or out. Stupid verification processes where you have to send money from the account you want to send TO and wait days. Zero stars. Taking them to court.

Keep your money OUT of this disgraceful bank! They will close your account down for two weeks for absolutely NO reason and use your funds offline… Read more

for their own benefits. When you finally take your long saved money out, they tell you it was transferred and it actually was not! Banking in Australia is woeful.

We have been with the Greater for many years .Today we went to Belmont branch the experience was made very easy by having Brittany attend to our accounts in a patient and professional manner. Show details

Never answers the phone constantly on hold So Poor customer service hopeless and Inadequate

So Much for PEOPLE FIRST! Which people? Certainly NOT their Staff OR Customers! Heritage used to be very good. I and all my family have banked with… Read more

them for about 50 years! But NOT ANY MORE! They have closed our local Branch, so We have CLOSED OUR ACCOUNTS! Or at least we are trying to! Over a week later and they still have not transferred our money to the new bank. WHAT A JOKE! PEOPLE FIRST.

If I could do a negative star rating I would. This bank do not care about their customers and they do not help when you get stuck at all. I’ve been… Read more

with them almost 10 years and I am going in to close all my accounts, as is my family. This bank is the most careless, useless and uncaring bank I have ever been with. Do not recommend using them!!!!

After many years as a loyal customer, I have reached the disappointing conclusion that Bankwest has become one of the most unsophisticated and… Read more

uninspiring banking institutions operating in Australia today.

What is most striking is not simply the charging of petty fees — though that alone speaks volumes — but the complete absence of refinement, loyalty, and customer respect in the way the bank now conducts itself. There was once a time when banking institutions understood that trust and long-term relationships were assets to be valued. Bankwest, unfortunately, appears to have traded those principles for short-term revenue and administrative indifference.

I thin u bank are just fine for me. I could use them and got a intrest as well. They even paid out the bonus 20$ on eligible purchases. The thing is they dont have a physical atm eventhough Nab bank owns them they should also advertise for Ubank

Want to say that the St George bank at st marys nsw has terrible customer service Show details

I strongly advise people to stay away from Macquarie Bank. I opened a savings account with them and completed all the required verification and… Read more

identity updates from my end. Payments were even approved to come through, yet shortly after opening the account, they temporarily blocked it and instructed me to call them.

After sitting on hold and waiting for assistance, I was then informed within less than 24 hours of opening the account that they had decided to cease the banking relationship. No proper explanation was given at all. They were happy to open the account, allow incoming funds to be processed, and then suddenly shut everything down without any real care for the consequences caused.

What makes this even worse is that I had money already being transferred into the account. I was told the funds would now be returned to the sender, creating unnecessary delays, stress, and financial complications for both myself and the person who sent the payment. These transfers cannot simply be redirected instantly, so this situation has caused major inconvenience and additional costs.

The entire experience has been an absolute nightmare. Instead of reviewing the account properly beforehand, they opened it and then created chaos afterward. Their customer service was disappointing as well while the representative may not have been outright rude, the way the situation was handled and communicated showed little empathy or understanding for the impact this causes people financially and emotionally.

In a time where many people are already struggling financially, the lack of care and accountability shown was shocking. There was no attempt to genuinely help, offer alternatives, or resolve the situation in a reasonable manner.

If I could give 0 stars, I absolutely would. This has been one of the worst banking experiences I’ve ever had, and I would highly recommend others avoid banking with Macquarie Bank especially if you are expecting important funds to come into your account. In the long run, you may seriously regret it.

Opened a credit card online - no problem. Then the horrors started. Called to verify - person on the phone cut the call / the line disconnected.… Read more

Next person told me they couldnt do this process over the phone because they couldnt verify me - but gave me a bunch of my own personal details anyway?

The nightmare to get this stupid card working, to get the app working. Then the scam of elligibility on points... no thank you.

Useless card. Useless staff.

Stay away from this bank. Do not go near it. Two weeks ago I discovered that my BOQ debit card had expired. Unlike my other bank accounts with other… Read more

banks, a replacement card had not been automatically generated and sent out. I rang the bank and after waiting 1 hour to speak to someone, I got the usual apologies and told that one would be sent out within 5 to 10 working days.

Two weeks later, nothing. I rang the bank, this time I got through reasonably quickly. After identifying myself whilst waiting to speak to someone, I was immediately asked to repeat all the same details. I explained what had happened 2 weeks ago and that I was still waiting for my new card. I was put on hold, half an hour later I gave up and hung up.

To my surprise, a short while later I received a call back from the bank. I was told that the original card had not been sent and that I will need to wait another 5 to 10 working days for the next card.

My suggestion for anyone considering dealing with the Bank of Queensland is don’t. Look elsewhere, there must be better alternatives.

Your bank blocked a credit transaction for holiday accommodation yesterday. My first holiday in 15 years and now I can't book accommodation in a… Read more

market where it is being heaviy booked and I may well lose it. Since yesterday I have been kept on hold for over two hours only to be told that your fraud team is too busy to answer any calls and now I have to wait a further undisclosed amount of time for a call back while my accommodation is slowly slipping away. I find this level of service abysmal and quite reprehensible. You should be ashamed of yourselves.

The service or NON service from this bank is the highest anyway. There is no possible way to speak to a human even just to ask a simple question all… Read more

you ever get redirected to is the st^pid online Bot that doesn't understand most questions anyway. This is a terrible Bank and can I suggest that if you are a new customer look elsewhere, somewhere that offers service!!