Best Banks

Tia Hending from lending was excellent !! So responsive & helpful & professional

The process to set up a Term Deposit and subsequently roll over the account is simple and easy to follow. The Rates are excellent and comparable to… Read more

the best rates available. If you need to talk to staff they are polite, knowledgeable and very helpful. I would recommend Judo Bank.

I have been dealing with Mary-Ann Neilson who is based at the Maroochydore Branch for many years now working with our Smart Budget contracts. The… Read more

best decision I ever made was to try Smart Budget for all of our bill paying needs. She is a lovely lady who not only spends time getting to know her customers by having a sincere personal approach but also is extremely dedicated to making sure our yearly smart budget is working for us year after year. Super efficient, replies to every email promptly and is so good at her job! I couldn't do this without her. If you have not tried Smart Budget before, it is a must you do. It takes all the pressure off financially. Sandy

Called and spoke with Sophie. Received excellent service. Helped me with my enquire. Would recommend Qudos Bank. Have banked with them for many years. Show details

Been with bank since opening These people are unreasonable to deal with May close account as a result  Show details

After spending an hour on hold to discuss why my account had been suddenly blocked, I was advised I would receive a callback from the fraud team… Read more

maybe later today or tomorrow. I had only recently opened the account and had made no transactions.

I was unsatisfied with this response, so I requested to close my account. I was transferred through to the cards team (waited on hold again) and then was advised they were unable to close my account unless I completed and returned a form.

I explained due to complex health reasons that I was unable to do this. I was told “this is the process.” I requested to speak to a supervisor. This was denied. I was then placed on a hold and the person I was speaking to came back to advise that I would definitely need to complete and return the form.

It was then pointed out to me that I had verified my ID earlier today (which I did with substantial support). I then asked whether assumptions were being made about my capacity to which I advised there was not. Why mention it at all then?

She then asked whether I can fill in the form, when I had clearly stated earlier that I could not. I again told her no, I cannot.

I was then advised again that I would be placed on hold.

After waiting on hold for another 30 minutes or so I eventually ended the call.

Why are alternate closure processes not supported by this bank for people who need it? Why are assumptions made about people’s capacity?

I was humiliated by this whole process and I have since changed banks.

I have seen responses to other negative feedback here and if you provide contact information for me to follow up with, I want to say in advance I will not be contacting you. I have wasted enough time and energy on trying to do something that should be a simple process and I have been distressed by this whole process.

Unfortunately this bank had no idea how to make a mortgage assessment. Had mine in for months and then 3 months in, told me I should use a paper… Read more

based form instead of doing the application online. But during that entire 3 months they were making the assessment and asking me for documents - then telling me they need to restart the assessment with a paper based form. This should be notified on day 1 of receiving the application. They also told me initially that I will get the previous days rate (when I made the application the rates went up). After the 3 months of stalling they told me they werent going to give me any special rate anymore - I think this is why they stalled. I made a complaint and someone called me and admitted they've made a mistake but there is nothing they can do. Which is obviously untrue as a bank can just offer a lower rate if they're also trying to rectify their mistakes. BIG WASTE OF TIME.

Changed an out of circulation $20 note, a staff member was happy to expect it using their own $20 note .That’s personal service .Thank you. Show details

I had a very disappointing experience with Bank First. Shortly after opening my account, it was frozen following a transfer to my partner. I… Read more

immediately contacted the bank and explained that the funds were needed for essential expenses, including rent, food, and an important payment due that day.

Despite explaining my circumstances, I was not given access to any of my own money, not even enough to cover my rent payment. While I understand banks may need to conduct reviews, I was disappointed that no practical solution or temporary access to funds was offered for basic living expenses.

This was my first experience using Bank First, and it was especially disappointing because the bank had been recommended to me by family members who have been customers for years, including holding home loans with the organisation. Based on my experience, the customer service and handling of the situation fell well below my expectations.

Great Southern Bank Business+ shares the same online web page as the traditional GSB products. However there is a disconnect between the old and new… Read more

platforms. Transfers between the 2 are treated as external bank transfers. The Term Deposit product on Business+ platform is less attractive compared to the old platform. A Business+ SMSF TD for 12 months offers 5.25% and no monthly interest option where on the old platform you can get 5.45% on maturity or 5.35% monthly. The only advantage of a Term Deposit on Business+ is that you can open an SMSF term deposit and self maintain it online wher the old platform requires a manual SMSF TD application even for an existing SMSF customer. As an SMSF manager I need quick application response as well as monthly interest payments to support my pension.

Nearly 9 years since the bank took legal action to evict us from our home. We continue to be concerned that the bank may have misled the Supreme… Read more

Court of South Australia and subsequently broke the law. The bank spent 9 years running us around in circles and refusing to investigate our concerns. During a meeting with senior bank executives, we were told the bank did not have the appetite to conduct a thorough investigation. We have also been told that the bank will not respond to any of our concerns. We are grateful to Product Review for the opportunity to be heard. Regards Robbie2Bob.

This review relates to their non existent alleged customer service phone arrangement. Rang at 1105 yesterday and followed the prompts and left a… Read more

message with my phone number to get a call back as they were “very busy”. . Now 0712 today and no call back. As an owner maybe I need to fly down to Sydney and sack everyone connected to the call centre. Cancel the one star and insert zero stars. Still have heard nothing since Wednesday, now locked out of my account because I transferred money from my Police Bank Account to a St George account in my name. Not that I could log in anyway as the system was demanding a pin with 2 numbers more than my actual PIN number. A disgrace. 0928 28/6/26

Racist business. Refuses to allow refugees who are now Australian citizens from opening an account if their name doesn’t conform with white… Read more

conventional format. Appalling customer service- inflexible and stubborn. Please join the growing movement boycotting businesses like this.

Poor Customer Service – Tried to open a term deposit by phone. Dealt with a person who sounded like she was half eating lunch during the phone call and the quality of the… Read more

line was extremely poor. When I said I was having difficulty hearing the call she hung up and that was the end of the conversation. If that's the first impression you get from a bank when they should probably be at their best in attracting new custom, it might be best to avoid and go elsewhere.

My Husband applied for Release of Income Protection and Disability Cover for his symptoms of Motor Neurone Disease. He was encouraged to apply for… Read more

these funds to be released by his supportive GP and the highly experienced Western Australian Neurologists who provided guidance, support, ongoing procedures and care.

***Commonwealth Bank refused to release funds to assist him. A Terminal diagnosis. He was informed that he could still work.

I am unsure that any Health Professional read the extensive set of notes that were presented to the Commonwealth Bank from the Neurologist with my husband's initial application. Please be aware of these policies as they are expensive and don't provide cover we plan for. My husband was in his early 50's. He had banked with the Commonwealth Bank I believe all his adult life.

Rabobank don't know their target market and do everything possible to alienate them with ridiculous app requirements. When opening a Rabobank… Read more

account, you are required to download their app. No choice. Can't be avoided. Codes are required to do everything on Rabobank and the only place to get these codes is via the app. No smartphone? Smartphone not able to be updated to run Rabobank app? Smartphone not by Apple or Samsung? Too bad, sucks to be you, no Rabobank for you, peasant.

Even if you can get the Rabobank app to run, you quickly find out that it insists on a pre-requisite that you have a passcode active on your phone screen. Don't want or need a passcode? Too bad, if you want Rabobank, you will use your phone how they tell you to use it. Now, here's the thing about the passcode. Apple passcodes are fingerprinted with the time they were setup and activated on the Apple servers through e2ee (end-to-end encryption) and it is this fingerprint the Rabobank app checks as well as the actual passcode you enter. If you get either of these two things wrong (PIN or stored Apple server fingerprint), then your attempted login is rejected and you cannot access your money.

The PIN is obvious and straight forward. The fingerprint is corrupted or broken whenever you do anything with your passcode AFTER registering the Rabobank app for the first time. If you update your passcode to a new one - fingerprint broken. If you turn passcode off to do something specific that doesn't work with a passcode active - fingerprint broken. If you turn off/on passcode - fingerprint broken. If you are out of data reception so the app can't query the Apple servers - fingerprint broken.

Effectively what it means is that EVERY single time you need to access your Rabobank account for any reason whatsoever, you have to click Forgot PIN and go through the whole registration process anew each and everytime with a passcode active on your phone. This process involves a mere seven steps that requires you to be in phone reception. Forgot PIN + Username + very complex password + SMS verify code + PIN + confirm PIN + PIN again to login. SEVEN steps required EVERY SINGLE TIME you want to look at your Rabobank account because you NEED the app to work to do anything and everything at Rabobank. You can't even message them or look at a quick balance without a code from the phone app. Of course if you keep attempting to enter the right PIN three times with the fingerprint broken, they will lock your account entirely and you can kiss your money good-bye. They won't tell you the fingerprint is broken, they will just gaslight you by saying you've got the PIN wrong, when you know damned well you haven't. Of course the fingerprinting through e2ee is behind the curtain information not to be shared with the peasant class, so you won't find out about that from the Rabobank staff.

In speaking with them, they know they have agriculture/primary producer/farmer customers who have Huawei and other brand phones who are not happy with them for forcing this horrible app that only supports Apple and Samsung, but they seemingly don't care. These are their target market and they have abandoned them with an app that is designed from the get-go to annoy and frustrate. Be aware before signing up with Rabobank.

Come on man you're still so primitive! Get a smart atm! Your ATM's are from the 70s! When? It's 2026!

I've been with ING for years, but they've recently bizarrely decided to break what wasn't broken and introduce a new app to replace the old one which… Read more

was working beautifully with a new app that provides no running balance, no swiping between accounts, no transaction detail, the fantastic orange colour is gone, transactions are squished together with no space for a visual break, problems setting up new payees, I could go and on and and on. And despite hundreds of customers resorting to publishing 1 star reviews on the Apple app store and saying they're either about to move their banking elsewhere or already have as a result of this appalling new app, ING doesn't seem to be taking the concerns of so many customers seriously. It's just a joke. Almost like they've had enough of banking and would like to get rid of their customers.

If I could less than 1 star I would. I have been a ME Bank customer from when they were Super Members Home Loans. I have been calling for weeks,… Read more

spending hours on the phone trying to talk to someone about increasing my minimum mortgage payment to what it was before the change to ME GO, something that I could previously do online. The change to ME Go has been a disaster and there is a total lack of customer service. I lodged a complaint weeks ago about the service and haven't heard anything about that. They must now be the worst bank in the country

Some company in Pennsylvania is deducting unauthorised money from my account n Bendigo bank informs me they can't do anything about it .. unless l cancel my card n then l won't have access to an account for 10 days.. how st^pid is that.. unbelievable Show details

purchased onE of these gift cards only yesterday, when opened the card numbers have been scratched off , i checked the seal before purchasing with no… Read more

apparent breaking of the seal. yet I am unable to use the card. SCAM cards. Will never buy gift cards again. also no way of contacting other than their website which is clunky at best. JUST DON'T BUY THEM! so much for my reward.

NAB Customer Service is appalling! Worse than ST George which I didn't think possible till today. They've blocked my 95 yr old mother's debit and… Read more

credit cards. As her EPOA I call them on customer support number and after an extended wait get told that their system isn't showing I've got EPOA access, so they can't help. I will need to go into a Branch with the EPOA doc and sort out the problem. Yet, I tell the rep that I can still access my mother's accounts online so why isn't it showing up on your system? Sorry, can't help, only local branch can. Great! I'm physically disabled and expcted to go a the closest branch which always has queues kilometres long! I've spent 3 hours trying to lodge a complaint. NAB makes it's so hard to do because they want you to use the NAB messaging online app. I did a quick complaint but using an app to write a complaint is difficult for someone with neuropathy in their fingers. I need a computer keyboard to write better. Finding an email address to send and expand a copy of the complaint is like looking for gold! Complaint sent via email doesn't return notice of receipt. Finding an online complaint form is as bad as finding an email address. Finally completed it and sent it in. In the meantime, my mother can't use her cards or can I to do shopping for her! I really consider this to be elder abuse. NAB has no regard for the aged and infirm!

Don't use this bank, system simply does not work. Hard to believe in 2026 any company could be so incompetent. Fortunately I did not deposit any… Read more

money. From m my brief experience of how nothing works, personally would not be confident do any banking with them at all.

16 years with this bank. Over $266K invested. I'm 80 years old this month. Made an error depositing $10K on 31 March instead of 1 April. Missed out… Read more

on over $800 interest to live on. Ubank would not budge. Ruled by the algorithm. Recommend using a bank where negotiating is genuine.

All the staff just copy & Paste what the other support staff says, they clearly have been trained to deny all this. You’re supposed to help… Read more

customers, but you’re going against “Customer Service”. I supplied the bank and AFCA the supporting documentation that proves the banks complaints manager pressured me to accept her offer of only $500.00 and you rejected my request for $5,000.00 If I could upload all my documents here I would. The banks terms and conditions contradict each other as stated in the letter attached. What a disgrace.

Had a very pleasant experience with ANZ Bank Booragoon. Was very well looked after by Gagan in securing excellent Term Deposit conditions, opened up… Read more

an SMSF Hub cash account which surprisingly pays excellent interest with no catches. Gagan went over and above what I expected from any consumer service, but considering its a bank, I'm giving her a super call-out. Well done Gagan.

In December 2025 they closed accounts and they told me I couldn't have any more accounts with this bank without warning and they falsely accused me… Read more

of doing something wrong when I never did also when I phoned them to ask them about it they were extremely rude and abusive to me so I would recommend staying away from this bank.

MyState Bank is congratulated for its responsiveness to my situation. It has a $20 and 5 card taps requirement for bonus interest. I needed a… Read more

replacement card when mine was lost. But I hadn't completed the 5 taps for the month. The new card didn't arrive in time because of a local mail problem. The bonus was applied gratis..Telephone negotiations were friendly and supportive. Total opposite to my experiences with UBank.

MyBOQ online account was blocked and was told to contact 1300737 766 to unblock it. The call was answered quite promptly but I was told they had to… Read more

contact head office to assist. Waited 30 minutes+, just to be told someone from head office will call me 1-3 day's time. I told the staff to pass it on that it was not good enough. Why could they give instructions to say that right from the word go?

To increase the daily limit I had to answer all the security questions and then confirm why I was sending the money. The money was returned to my account after I had a receipt that it was paid out of my account.

I will consider depositing my accounts elsewhere - other banks that I have used do not behave like this.

Shame on you BOQ. Pathetic service.

For the second time Westpac have stolen money from my account. I advised them I was travelling last week and had been moving money to my wise card. … Read more

Previously I had used worl wide wallet and had my account frozen for 4 days

The last lot of money ($1000) that I transferred to the same wise account was lost or stolen by the bank.

I called the bank today and their was an hours wait to get someone to look for the stolen or lost money.

I've decided not to use Westpac products any further as they are clearly not equipped for digital transaction, security or customer service.

I've made a formal complaint to the financial regulator for an investigation into this conduct.

Unfortunately they could not offer any support or assistance in this case, this has happened before when money was stolen from my account by a bank employee and then they froze my account for 4 days while they investigate.

I've now googled higher rated financial institutions that can manage digital currency, international access and a peak level of customer service.

Westpac just don't have the resources or quality in their products and spread them selfs across many brands to mask the deception of the principle operation.

Local Banks are in decline and will serve very little benifits in the years to come.