Best Banks

I recently applied for a new credit card with Alana Bremner (lending) and the process was far easier and smoother than I was expecting. The current… Read more

market for credit cards is quite "hectic" with the rates shifting and changes in various banks rewards schemes. Considering this, my application was fast and easy with minimum fuss. Alana is friendly, professional and easy to deal with.

I look forward to doing business with Alana and Bank Australia going forward, which I suppose is the ultimate proof of satisfaction.

The customer service is good. Can't say that for the rest. While they can kid themselves, patting themselves on their back about giving competitive… Read more

rates, they don't. Judo haven't passed on the May & Nov 2026 rate hikes announced by the RBA. At this point in time there are heaps of banks that gives you a higher savings rate of 5.6% and 24/7 access to your funds even after the intro period is finished. To add salt to wound, they don't use NPP and rely on BECS, making withdrawal from a nominated bank account a massive pain. You can't predict 24 or 72-hours ahead (if weekend) that you'd need access to your funds. It just is impossible! Final thoughts: make sure the money you deposit here is something you realistically don't need.

Been a member since 2023 and never had any issues. Transferred money to a third party institution account and got blocked due to fraud. Told them… Read more

there was no fraud. They carried on an investigation and interrogated me like a criminal. It's my money I do whatever I want. Not only that I had to waste my time calling them to follow up and for 2 days I could not move my money. What a joke. Shame on you QCB. I'm leaving and never come back. Please learn from my mistake to not wasting time with these clowns.

Incompetent Qudos Bank discriminates against retired customers I have banked with them for 30 years and have substantial funds in my savings account… Read more

and have always paid my existing credit card on time and in full. To get a $2000 limit new credit card involved so much paper work and verification it was not worth the effort At the time I requested a supplementary card for my husband Qudos issued a supplementary card against another credit card When I asked why they did this they couldn’t explain and yes to get what I originally applied, I again had to submit numerous forms Qudos has absolutely no customer service

Both Scott and Mat provided me with an excellent service. They were very professional, courteous and understanding.

Teach your phone staff to deal customer service skills. Maybe send a code to the members phone instead of making ppl answer these stupid questions to… Read more

prove identity, because some of your staff do it well and some are very poor at it. Imin a hurry I dont need someone on a power trip delaying my enquiry.

Mutual Bank has been very convenient and friendly. They try to help in all areas where they can.

Fantastic service, competitive rates and excellent customer support. We needed to refinance our home loan as our five-year fixed term was coming to… Read more

an end. After contacting several lenders, Police Bank was the first to respond and offered us the most competitive rate, along with greater flexibility to consolidate our personal loans, including our car and solar loans. The cashback offer was also a great benefit, effectively covering the costs associated with refinancing.

We were also able to lock in a lower interest rate before finalising all the loan documentation, just prior to the rate increase, which was a fantastic outcome.

Our representative, Evana Tan, was amazing throughout the entire process. She responded within an hour of our initial enquiry, spoke with me that same afternoon, and made herself available early the following morning so we could discuss our options before work. Evana was extremely responsive, knowledgeable and helpful, and her flexibility in communicating outside standard business hours made the whole process much easier.

We couldn't be happier with the service and would highly recommend Police Bank and Evana to anyone considering refinancing.

Horrible bank to deal with. They do not listen to people in financial trouble but do you know how to bull shit people with law and everything. Idiotic brokers from sydney and idotic people operating within BOS

They do not 'exist to financially empower people to realise their dreams' nor do they back the teachers and nurses they claim to support. I can name… Read more

plenty of banks that take less interest money from customers, which is objectively more supportive than anything Bank First can offer.

I've been with Bank First for about 10 years and have been waiting for a competitive interest rate. I even called them recently and was told that their mortgage team could offer better rates than the website but it turned out to be not nearly a good enough rate to compete with other banks honestly. They have lower/no fees and waive LMI fees, but these are small amounts compared to the what they're making with their high interest rate.

Seems like they are comparing themselves against the big 4 rather than smaller and realistically comparable banks.

We started with Great Southern when their had a branch in Mackay. When they closed the local branch we withdrew our funds and went to another bank.We… Read more

left the account open with zero balance.Recently after paying several thousand dollars to our oncologist for radiation treatment the Medibank refund was placed in our unused Great Southern Account because Medibank still had the GSB bank details.We had forgot to notify Medibank of our new Bank details. Had it not been for the monthly paper balance we would not have realised were our funds were.

I have attempted twice to shift these funds from GSB .Once to our new bank and once to pay the oncoligist.Both times the GSB account issued a payment confirmation but the funds were never transferred. I have printed records of the transfer payments but the payees have not received funds. I login back in to GSB acc.after each occassion and the original balance was still as per original figures.. I am about to make a complaint to The Australian Financial Complaints Authority (AFCA) as attempted contact with GSB has yielded zero reply. Grahame Collins

Required some help today with a transaction issue and contacted the help desk for assistance. Have been with bank for many years now and can honestly… Read more

say that in all my interactions with helpdesk staff they been very friendly and go out of their way to be helpful. Other banks/organisations could learn from them . Well done!

Was a great bank and one i was with for 6 years!.. But then they decided they would close my account and wont give me a reason except some BS clause… Read more

number and that was it... Which was because I was depositing into casinos, which they were more then happy to allow for years and under there terms on the webisye which state, they permit authorised casino deposits. But nope, i had 30 days to find a new bank! And yet I know multiple people who use this Upbank to deposit and withdraw through casinos and they have accounts and still actively doing it! The whole system is absolutely flawed allowing transactions like that to happen.. Complete joke of a bank, lucky I have an investigation ongoing with them which cant say to much about. But keep an eye out over the months for a class action lawsuit.. Also under the rules and bi-Laws for them allowing illegal activities, which is more BS government control.. They have failed a customer which the systems should have picked up transactions saying things like Sweden, France ect when they know damn well im in Australia. Like if used my card at say woolworths then a transaction in Sweden same day, the system should have flagged it instantly but nope!

Disgraceful bank, they should be ashamed of themselves.

Luckily i did go forward with the review and to the ombusman because alot has come out about this bank and the huge failures!

Best to avoid

Blocked my account. Called to get it reinstated. Was given access to funds for 5 minutes. Ate dinner and then was sent a notification that my account access was blocked and I'd need to go in-store. Show details

Joining MOVE Bank has been a nightmare. Days after opening an account and transferring my savings, my funds were completely frozen without any… Read more

warning or clear explanation.

The way this bank handles support is unacceptable. I have been bounced back and forth between Live Chat and phone support, with neither team willing or able to give me straight answers. Live Chat ignored my messages during normal business hours for an entire day, only to send a single unhelpful automated message at 3:40 AM while I was asleep, followed by radio silence again.

Being made to feel like a suspicious actor simply for opening a new bank account is deeply distressing. Being locked out of my own money has caused severe hardship, and I have now been forced to escalate this entire matter to the Australian Financial Complaints Authority (AFCA) just to access my own funds.

Avoid this bank if you expect transparent communication or reliable access to your money.

I was helping my husband open a bank account on the 1/10/2026. He requires assistance due English not being his 1st language. The male bank attendant… Read more

was extremely rude and patronising and basically told me to go away as I informed him that his ID photo was at the front of the passport and there was no need to look at all the stamps.

Opened an account (no problem doing that). Surprised to have 2 accounts—High interest savings a/c & Premium saver. After introductory interest offer… Read more

was over I moved money to Premium Saver. Requirement to transfer $200 in to a/c but if you move interest out of a/c you have to increase balance by interest amount PLUS $200. E.g Earned $100 interest, move out then have to pay in to a/c $200 PLUS $100. This means in effect you cant draw your interest money out!!! Not clear at all in t&cs. I just lost my premium bonus interest!!! Not happy at all. Customer service was pleasant but I’m closing my a/cs to other online banks where conditions are clearer. (I have worked for years in finance)

Less than 1 star, negative thousands in fact. Recent experience absolutely appalling. Did not contact me directly - despite the name ING Direct - to… Read more

say that the interest rate had dropped below 1%!!! Almost fraudulent. I still cannot believe this happened after all this time investing with them. Disgusting, do not trust this company.

Regional Australia Bank are always helpful and friendly. Happy to recommend them. Show details

tried to get a credit card but because I have A DISABILITY and receive monthly income payments for this they say this does not count as income… Read more

because I cannot prove that this will continue until I retire ..NO PERSON IN A JOB CAN GAURANTEE THAT THEY WILL NOT GET LAYED OFF .just a good excuse to discriminate against a person with a disability .THE BETTER BANK NOT

Been with ME since mid 1990s. Initially, when it was a fair dinkum members bank (Members Equity) it was excellent with customers service, interest… Read more

deals, loans and all the other stuff banks deal with. A truly 5 star operation. Since being swallowed by Bank of Queensland (BoQ) the service and quality of products has deteriorated to the extent that it has got be the worst bank I have ever dealt with. If you want a lesson in how to run a good business into the ground do what BoQ has done to ME, especially the customer service area. My wife and I are closing all our account with ME and moving to another bank, but not the BoQ. BoQ obviously don't realise, that the service model they have adopted with ME also reflects on them. Absolute disgrace!

Absolutely the worst bank I have ever been with. Heritage makes even the simplest banking tasks ten times more difficult than they need to be.

A big thank you to Arpita Chanda at the new IMB city branch for the great service provided. As soon as I walked in the branch, I was acknowledged by… Read more

the staff and attended to. Arpita handled my lending inquiry promptly and professionally. She discussed everything clearly and advised me of the next steps. Thank you again Arpita and the team.

Absolute horror show!,I tried to get a little little just a just a little reduction on my home loan NAB interest rate but all I got was sorry. That’s the best we can do. What a joke !,absolute disgrace.!!

Tried to sign up for a few days. I keep getting to the same point of putting in my Australian passport and it comes back saying 'With the information… Read more

you provided we are unable to open an account for you.' It would be helpful if it would tell me what the actual issue is, as it seems like I meet all the requirements on their website.

I was applying for a credit card on the 23/10/2026 and only got to the proof of identity when things went wrong. My surname has a Mc and because i… Read more

wrote it like that and my licence has MC on it i failed. I then was told I had to go to the Post Office to again be identified. This was also done on the 23/10. I have phoned on numerous occasions to find out why the process has been stalled. The last call was 2hrs 10mins and i was again promised a callback, 2nd time and I am still waiting 4 days later. Absolutely shocking customer service and their processes for applications are hopeless. See less

In 2026 most big companies have a call back service, so you are not sitting on call waiting listening to the same music over and over and over for 25mins. Waiting that long is a joke. Incorporate a call back service Macquarie. Show details

St George /Westpac are a nightmare. After 40 years I am leaving this bank. They are CONSTANTLY rejecting automatic payments stating it is because of… Read more

pending transactions when there were NONE. They have changed to a new system lately which does not work. After an hour (yet again) on the phone asking them to sort it out they deny deny deny and then invited me to go to the Banking Ombudsman and then they hung up.

ANZ have really gone downhill. The phone app is so behind others and now they've stopped notifications on business accounts when money goes in and… Read more

out. One of the top things you need on a business banking app! Loads of their branches have closed and poor cyber security too. I get scam messages all the time from their actual number.

Anyone working? No one answer the phones 2 hour hold times Show details