Do not waste your time and money on this store. they take your money and then using your credit card details to take money off your credit card, then put it back on, then ask you to tell them how much money they took off your account to prove who you are. there is litterally zero reason for this. it holds up your item for a week and if you refuse… Read more
to play credit card fraud games with them they will cancel your order, i have yet to see any money for the 2k item I bought but they have cancelled the item, kept my credit card details illegally, accessed my accounts post purchase and zero accountability.
DO NOT GIVE THESE PEOPLE YOUR MONEY
Reviews with attachments
easy and quick delivered with in the week. Thank you
Michael, helped to get the product replaced with equivalent brand with the same pricing as the one I chose. Processed the refund. Later I realized I needed another product. I called back, Michael answered, explained to him that I needed another product (Monitor Stand). He adjusted the refund money to go into the producted I wanted. I don't… Read more
think I would have gotten a better deal than this. The second product I wanted was slightly more expensive than refund from MegaBuy. Thanks very much Michael.. Really helpful. Second product was included in the same delivery as the earlier product I bought. All the products I bought are installed and functioning fantastic as expected. Quality is good as new. Some little minor observations. But nothing major.
Was very satisfied with the delivery as well.
Ordered a digital licence and received it within 2 hours. I purchase the same key each year, and always have a good experience. I'll be back next year for another. Show details
ssd plus 480gb from scandisk very competitively priced was a little disappointed with the delivery time but that wasn't megabuy fault Show details
Ordered a keyboard but received a completely different model inside the box! Update: Megabuy has issued a full refund and reccommend we keep the product.
Latest follow-ups
What a waste of my time - I purchased a Power Supply Cable kit for my Seasonic X-Series PSU. This purchase was made based on their product listing explicitly stating, and I quote: > Compatibility list: > Seasonic M SERIES: M12 500/600/700, M12II… Read more
520/620/650/750/850 > Seasonic G SERIES: G450/550/650/750 > Seasonic X SERIES: X400/X 460/X560/650/660/750/760/850/1000/1050/1250 > Seasonic P SERIES: P400/P460/P520/P660/P760/P860/P1050/SNP1050/P1200 > Warning: > Original Seasonic Cables only work on Seasonic Power supply, please DO NOT apply the Cables cross other brand of Power supply; even the same model in different hardware version, to connecting wrong or incompatible Cables in contacting with the Power Supply may cause of property damage.
Based on the compatibility list alone, I made the purchase.
3 days after placing my order, I get an email advising, and I quote; "Thank you for your order! Could you please advise the model of the PSU?".
I respond with, and I quote; "Have you guys seriously not shipped my order yet? I purchased it explicitly for an urgent delivery, and you guys have delayed the shipment of my order..... This is really frustrating. "
Their response? I quote; "Please advise the model of the PSU you have, so the correct cable pin type can be supplied, alternatively we can cancel the order for you to source locally to you if you require the item urgently. << COMPATIBILITY LIST HERE >> Warning: Original Seasonic cables only work on Seasonic power supply, please DO NOT apply the cables cross other brand of power supply; even the same model in different hardware version, to connecting wrong or incompatible cables in contacting with the power supply may cause of property damage. When you decide to order: Please inquire the model compatibility before you go proceed your purchase, should you need any help to verify the cable compatibility with your existing Seasonic power supply, please contact Seasonic distributor."
No where, not once, on the product listing does it state this.
What an absolute WASTE of my time - I have now been set back.
After sending them a disgruntled email, I am met with: "Our supplier will not release the goods without confirmation from you of the exact model of the powersupply for liability reasons under Australian Consumer Law. Please advise the model you have, or we will cancel your order and issue a refund."
What kind of customer service is that? First and foremost, ACL has nothing to do with this matter - the ACL is setup to protect consumers against faulty products. The product listing explicitly stated the compatibility list, and as such, ACL has nothing to do with this matter. They are quick to want to cancel and refund my order. Absolutely ridiculous customer support - shame on MegaBuy.
I will NEVER make a purchase with this company, ever again. First and last. Shame.
Follow-up · The store never followed up, other than just issuing a refund - condescending staff, who don't care about their customers. Disappointing.
Positive reviews
Purchased an enterprise NAS and a MacBook Pro from MegaBuy on separate occasions. I'm extremely price-conscious and spent a lot of time comparing prices across Australian retailers before making a decision. MegaBuy consistently had the best pricing available, which initially made me a little sceptical, especially as the website felt less polished… Read more
than some of the larger competitors.
To put my concerns to rest, I called the team before purchasing. They were knowledgeable, easy to deal with, and quickly answered all my questions, giving me confidence to proceed with the order.
There was one issue where the NAS delivered was not the model I had ordered. After contacting MegaBuy, they responded promptly and professionally, arranged collection of the incorrect unit, and organised shipment of the correct one without any hassle.
The customer service was excellent, and the pricing was more than 15% lower than other retailers I compared. Overall, I've been very happy with my experience and would not hesitate to purchase from MegaBuy again for future computer and technology purchases.
Able to source a (currently) difficult to source product, admittedly at a slighly higher price than some other 'out of stock' retailers (but out of stock is ... out of stock!). Product was shipped promptly, and very well packaged for protection of fragile componentry. Show details
Whole process very smooth, only wobble was sequencing of messages. Order said "shipped" followed by another email saying "partially shipped". So maybe add a step number or similar to indicated the correct messages sequence, regardless of when you receive a message. Show details
Negative reviews
I ordered an item, successfully paid with PayPal and then got an email a few days later that said my order was high risk and had been cancelled. I called up and tried to get more information but the guy I spoke to was unhelpful, rude and condescending. I emailed through a complaint, never heard back. Terrible company to deal with, avoid like the plague.
Worst service and also deceitfully selling Acer Care warranties that no longer exist in Australia. After contacting Acer Australia I was told this service had been discontinued years ago and upon requesting a refund from Megabuy the 'Run Around' started. I eventually sent the product back and requested a refund. Never heard from the so-called support again. Don't deal with this Company, as long as things are working it's all fine. Show details
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Found the same article at half the price on another site later. Packing was not up to standard for a professional company, article placed loose in box with just a thin layer of crumpled brown paper and rattled when shaken. Delivery timing was excellent, however the driver was so eager to get away that he was about to leave 30seconds after knocking on the door and sent a message stating no answer. Show details
Recent reviews
It was easy to order online. I liked the option to pay via EFT - I've had my credit card compromised too many times. The product arrived promptly at my front door with no hassles. One item was on backorder from the manufacturer, but I was kept informed on the ETA. This was my first time using MegaBuy and I'll definitely use them again. A good experience. Show details
Have been dealing with Megabuy for a number of years and have found the service to be very good and the staff very helpful. On the occasion of my last delivery they missed one part of the order which I had to follow up. I am not sure what went wrong but when I raised it the missing item was shipped within 48 hours. A company is only as good as its… Read more
after sales service and, as much as it was disappointing to have to follow up the order, this showed that Megabuy stands by its customers, even when they at times (and it happens) get it wrong. Thank you Megabuy.
I was able to browse and easily complete my order without any issue. The products were shipped to Chermside store and staff member was really polite and welcoming. Show details
Ultra-competitive pricing, incredible delivery time from Adelaide warehouse to Brisbane, product securely packed and arrived in immaculate condition. Couldn't hope for more. Actual detail on the item was very sparse though, but I had already researched elsewhere. Show details
EXCELLENT customer service. There was a mix-up with the monitor I ordered (the HDMI port wasn't working)... but the customer service team were amazing. Answered my emails and phone-calls promptly and sorted it out for me, ordering a replacement monitor that got here within 2 days by courier. Couldn't ask for better service. I am very happy with… Read more
the replacement monitor as well - a DELLP2422H. It has a nice screen resolution and I love the swivel/rotate features. Thanks MegaBuy!!!
Great price, the product was as described. Customer service was very good and product was delivered well within the estimated delivery time frame. Highly recommend Megabuy! Show details
Great communication during the purchasing process, then shipping was amazingly quick, the PC was so well packed and is in great condition and good value for money, I highly recommend Megabuy to anyone needing any IT supplies Show details
Great customer service! These guys are my go-to for any gaming pc/pc related issues. They are fairly priced, provide prompt and excellent service and are very knowledgeable and efficient. Highly recommend this store :)
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Finally a technology store with accurate stock levels and great prices! Reasonable shipping cost and fast delivery make Megabuy my go to online store for tech purchases! Show details
Sata Adaptor – The item I purchased was perfect for the intended application. I used the adaptor to power up a hard drive I had removed from a failed Humax box, then used the adaptor to connect that hard drive to the USB port on a Fetch Box. I was able the play back old recordings from the Humax Box through the Fetch Box. Show details
Great price. Easy to purchase. Prompt shipments. Only thing that almost held back 5 stars was automation around direct bank deposits (would be nice to generate a pro-forma upon selecting this option) Will be back for more! Show details
I am very happy with the service from Megabuy.The computer I ordered could not be purchased but the staff advised me and got me another that works great.Delivery was excellent actually more than that.I really appreciate the whole experience with Mehsbuy.
This is our second purchase of a full PC from MegaBuy and we are very happy with it. We also upgraded our first PC and their customer service was very helpful with that. Would recommend. Edit: PCs still going strong a year later but needed to upgrade the hard drive and RAM on the first one we bought. Order the parts, arrived in perfect condition… Read more
a few days later. Competitive pricing and great service. We will use MegaBuy as our preferred computer store from now on.
Hi. Purchased HP notebook but this has many problems and HP Service Centre refused service due to it was 2018 product and someone already registered. May this HP is second hand and/or steal some where and selling. Already, reported NSW Fair Trading for investigation. Show details
A lot of hassle I didn't need – The price was good and the computer arrived satisfactorily but the process of checking my account as a new user was flawed. I had a small amount that I hadn't authorized taken from my (supposedly secure) account and the bank notified me. I then had to cancel my card and have it reissued. The email about this process eventually turned up in my junk mail. Rather a lot of trouble I didn't need!! Show details
Better than average! – Good communication, quick delivery, including a phone call when I wasn't at home the first time, and delivery the following day. Best online service I can recall! (Oh, and best price!)
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