Merol ME-710

Did amazing service, loved this machine – Bought one second hand from gumtree, cleaned it up and in the intervening years it literally made thousands of cups of coffee for me and partner. It's obviously cheap and luckily we haven't had any service issues with it, just regularly clean it. It's been so convenient an appliance to own! As I can't stand messing around with grinds and portafilters every time, this machine has been awesome.

Brilliant Coffee Machine – Bought from one of those flyby sellers for less than $300 aud with free postage. Have had it for more than a year, makes brilliant coffees, Carmel lattes, hot chocolate and froths mill up quick. Never had a problem. And with everyone complaining about the merol company. They are just a reseller. If you bought from anywhere else you probably have no warranty and why should merol help you? Me-710

Coffee to go! – Bought this machine from the company 3 years ago, I have made coffee every day and hot chocolates for the kids and tea using the hot water faucet. This machine is a complete package and when I purchased it, the company had one left in stock and because it was an anniversary present for my wife, they shipped it to me post haste. I think they even… Read more ·  2

called later to see if I was happy with it. I expect it to die soon because it was such a low price and that's the disposable nature of our consumer goods, but it keeps making top coffee every day. Vivas La Merol! All self contained, no plumbing. takes a few coffees to get your personal favourite setting.

Disgusting customer service – I've been using this machine for 2 years. It makes good coffee, however, we had to replace that brown colour part twice as the company sent out the replacement so poorly packaged that it was damaged when it arrived. They did not answer our emails, our facebook messages, nothing. I have never experienced such a terrible customer service in my whole… Read more

life.

I love the machine but the customer service ruins everything. If you have any issues with your Merol machine don't expect any help.

MERLOT Coffe Machine ME-710 – We bought this unit from shoppingsquare on 28-Feb-2012 Initially it worked OK, then within 6 months stopped. It needed to be recalibrated, over & over & over! If it had not cost us over $500 I would have dumped it then. However I preserved and did the calibration again. It finally worked. Now 2 1/2 years down the track:- (1) Water leaks onto the… Read more

bench so we had to place it on a tray, (2) Coffee was ground then immediately dumped into the dreg drawer.

In a throw-away society and living in a rural setting, we have come to expect electrical goods to go kaput within 3 months of the warranty expiring, so I suppose we should not complain. On a daily basis & making 2 cups of coffee a day, it has cost us 30¢ a cup + the coffee - which we grow, process & roast ourselves, so no cost there. We are lucky in that regard. As we have only one tree, we also buy green beans through Ministry Coffee, QLD.

Would I recommend this machine? Well, when I spend over $500 on anything, I want to know I am getting value for my dollar and I expect that a well made unit should give many years of service. I sympathize with those people who have not had a good run with their Merlot. So my final analysis is, 'fair'. It makes a good brew when it works, but a good brew also depends on the coffee bean. Buy green and roast your own. The best tasting coffee is made from the 'Geisha' variety bean ... it is absolutely superb, but costs >$60 / kg green!

Have bought two, both have failed - never again! – After reading reviews, I bought an ME-710 as the good reports were excellent. Made great coffees and worked well for a while, but then died (leaking water over an internal electrical transformer [!!!] and then trickling down onto the bench) within 15 weeks from purchase. Warranty? Found it was going to cost so much in freight to return it… Read more

interstate, a warranty claim seemed pointless. Thought that maybe I had bought that "one a hundred" lemon? Took a punt and bought a second one. It was a later model ME-712, that has now died at about 8 months - same issue, water pouring out onto bench, just like the first one. If you buy a Merol, make sure that you enjoy it while it lasts - as it's not likely to last very long. Great coffe, if it works. Both machines failed within weeks/months - water leaking everywhere!

Excellent machine – Super machine...use every day at least twice for the last 12 -13 years....no problem at all , and so easy to use. I am very hapy with her ....well done people Show details

Makes great coffee. Automatic machine – Really good coffee. Very easy to use with a touch screen control. Simple to clean. Makes coffee from whole beans. We buy organic supplies. Can also use pre ground coffee. Has hot water outlet and a frothier. Cup warmer. Worked well for several years but now requires repairing. Not yet able to have repaired but will continue to look as I want it back working.  Show details

never missed a beat!! – We purchased this machine about 5yrs ago off Ebay....has never let us done!!! Want another one for office but unfortunately can't seem to find where to purchase them again. The milk frother was a bit hi n miss but I think it also has something to do with the brand of milk u use

Poor product – I bought this coffee machine on the internet, not from Merol. My completely innocent mistake. Hence, support service comes at a prohibitive cost. If Merol sells a product which they know is also being sold by fly-by-night internet operators, and that product has a poor quality record (judging by the many adverse posts in this site), this can only… Read more

damage their own reputation. I'm looking elsewhere for my next coffee machine.

After 6 months I've given up and have thrown this machine in the rubbish. Fault after fault after fault, I hardly know where to begin describing. Videos on Youtube helped resolve some issues.

Even if I did purchase directly from Merol, the machine is still not of the quality one expects these days. I would have had to freight the machine back to Merol a couple of times at about $50 a pop.

I don't recall the last time I've had any product go faulty within the warranty period, and I've certainly never known of a company to charge (freight) when warranty is rightly exercised. Seriously, nothing Issues with calibration (not dealt with in the manual), grinder stopped working, plus others

good machine TERRIBLE service from merol australia. worked ok till "ventilate fault" – my machine came up with "ventilate" "ok" on the screen. when i pressed "ok" a little water came out then "ventilate" "ok" came back up. i checked my owners manual and it said to refer to earlier section on drainage. there was no section on drainage. as the machine was still under WARRANTY i tried to contact "champion seller2013' from ebay with… Read more

no luck, they have gone.

they are a division of "asia pacific beverages" i contacted them and they gave me an address to email, no reply i tried to contact "asia pacific" there phone number doesn't connect, so i rang merol aust. only to be told that they wont honor the warranty because i didn't buy the machine from them.they also said that the machine would have to be fixed by their technician in sydney $90.00 + parts .as i live in sydney i was told i could drop the machine off to save postage,when tried to arrange to drop off, i was told it was an online business and i would have to drop it off before 8.ooam or maybe around 6.pm at balmain. i live over the other side of sydney.i tried to arrange a date a week in advance so i could organize to leave work early to drop it off,i work about 3/4 of an hours drive from balmain, only to be told to ring closer to the time i wanted to drop. it off it all got too hard so i pulled the left cover off the machine, drained the water from the pipes....... guess what it is FIXED. thanks for nothing merol. paid $290.00 not worth more. no warranty service.(bad ebay seller. will allways check sellers history from now on.)merol too hard to get serviced.

Not impressed – Purchased this Machine around 2 years ago, made excellent coffee however after only a couple of weeks needed a replacement part. The supplier was excellent and sent us the part and instructions, including video link regarding the installation of it straight away. Well hubby is a pretty good handyman but you needed the right sized allen key -… Read more

not usual - to get all the little screws out, and just about completely dismantle it - several hours later - to replace something that should have been simple and easily accessible. It worked great after that, made good coffee & frothy milk for about another 8 months, then something else went wrong. As we are regional queensland it would cost more to send it back than it was worth so decided it was not worth the trouble and after much deliberation tossed it, gone to pod machine couldn't be happier. When working properly - great coffee Parts are generally plastic - don't last long

faulty machines, arrogant company – I bought a machine from them last year and the same fault happened 3 times. The company insisted I pay for the return and wait for weeks until for the 4th time the same fault is rectified. Long story short, I complained at VCAT, was found 100 % right by VCAT but the Merol or the exclusive Home Product company, as they are registered, ignored the… Read more

payment order against them. In order to get my money, being in Victoria, I have to pay 120+ $ to file my claim in NSW and get it enforced. In a nutshell: NEVER AGAIN would I buy from this company and everybody, especially when not living in NSW should reconsider. This company plays the legal game very well! BUYER - or potential BUYER - BEWARE.

Michael Schmitz

Victoria

same fault with brewing unit happened 3 times.

Great Service – I had lost/misplaced my user manual and sent an email to Merol seeking a replacement or web site address where I could download it from. In under 24 hours I had an email from Rebecca Elias with the manual as an attachment. By the way I have had the machine for 18 months and it hasn't missed a beat

Rubbish - and thats putting it politely – It worked for one week. Then it broke. After taking it back for repair it broke almost immediately again. This happened on multiple occasions. Each time I had to take it back for repair. They refuse to replace or refund for the lemon machine. Don't waste your money - this is a shonky machine. Poor quality. Unprofessional outfit in Balmain.

You get what you pay for!! – Bought this machine almost 2 years ago and it started off great, but eventually started to play up. these were all minor and we did get some use out of it but after spending almost $400 brand new it has finally died after not even 2 years. My husband and I use it daily and we had to make a decision that to spend an extra $300-$400 more on a… Read more

better brand such as saeco at least we might get 5 years + out of it. Inexpensive, good when its working Doesnt always make the nicest coffee, plays up, died before 2 years

LAck of out of warranty service – Bought the machine 18 motnhs ago as it was good price and seemed to have a lot of good reviews. LAst week the machine stopped making coffee so we Rang MErol to be told they dont offer service out of warranty. hmmmmm this is despite their website proclaiming they do offfer our of warranty servicing. Ran good for 18 months When broken cnat get it fixed

Bad service! Merol Australia owner does this part time – I had my machine for 4 days when it developed a ventilate issue. After being charged $50 to ship it back to them( yes it's stipulated on their website the shipping back to them is at my cost.) the unit was with them for months due to lack of parts. Finally [name removed] the owner offered to send me a new machine in the non genuine packaging I… Read more

sent the broken machine back to him. He sent back to me for another $50 a blemished machine with the same problem I originally had. I just called [name removed] back and he told me he doesn't have a fulltime involvement in the business ( he's the Owner!) and to contact someone else at this Backyard Company. We are now close to 12 months since I bought this machine and it's still not fixed. I have since bought a Saeco Syntia and I'm very happy with it. Still waiting for someone to call me and sort out my ME-711.

Bad service indeed

Doesn't work and no customer service at all.

After sales service stinks!! – I have had my Merol coffee machine for a 18 months & it performed well until recently when it wouldn't make a coffee, when you pressed the button it just kept grinding the beans & just dumping them into the waste section without anything else happening,on the screen it kept going into a calibration mode.Upon emailing Merol I was contacted the next… Read more

day saying that because the machine was out of warranty it should be something simple, but for them to get a "technician" to phone me back & talk me through the recalibration process it would cost me $55.00.If thats the thanks I get for recommending their machine to family & friends."Thanks for nothing Merol"Out of principle I will be throwing my machine in the bin & buying a decent brand with more than a 12 month warranty!! worked well for 18 months calibration failure

Exceptional Machine, great coffee – I have already written about the fantastic service I have received from this company. My machine was found to have a fault and Merol spent quite some time with me solving the problem until I can now report that the machine is trouble free and makes terrific coffee. I should add my machine was 2nd hand but still came with full warranty. I have seen… Read more ·  2

where some reviews complain about the milk temperature but I have found it very easy to adjust to produce a good, hot milky coffee and a very good espresso. Excellent value for money with top after sales service. Inexpensive, reliable, good after sales and excellent coffee Initially, an LED screen problem, promptly rectified

Good product and excellent customer services – I have had this coffee machine for a year now and I love it, very easy to use and always great coffee, perfect cappuccino every morning! But this week the LCD screen stopped working and by thursday it was fixed, they sent me the new part staight away on tuesday with a video link how to change to it. Overall very happy with this product and… Read more

awesome customer services Great coffee all the time ,easy to clean, good money value LCD screen but it got fixed within 3 days after a year of use without any issues.

MEROL ME-710 wish i took notice of bad reviews before i bought 2 – Both my machines leaked water & many do if you look around on internet (product should be banned) I have tried several times to get in contact with Merol in Australia & China (China just sent me back prices for shipping containers full of machines) The brewing unit has a really bad plastic taste like chemicals are leaching into water no matter how… Read more

much you soak in water etc.

The touch screen does different commands like push for milk and it will grind a coffee etc. the plastic connections inside are cheap & nasty holding hoses (should of used brass). Machine is unreliable when you want a coffee, ive had guests over and it makes 1 but thats it, starts going crazy. The only people to suggest this is a great coffee machine are all the people selling them online & probably dont even own or use. I I liked the concept of this machine, i wish i never plugged it in & just kept in box allowing me to think about how great my purchase was Leaks water potential electrocution, fault overall.

Bit disappointed – Purchased the ME-710 from corrado on eBay about two years ago and paid just over $ 600. Since i had to replace the boiler once, but after only two weeks of its replacement, its back to the some problem.. The running line in the start-on automatic screen stops half way, making the machine obsolete.(impossible to use) Its nice lines and the good… Read more

coffee it made Replacement of the boiler once but it only lasted for two weeks ( we also did experienced the some problem once to a ME-710 that i brought for my doughter) at the moment not working.

Great coffee maker – Makes excellent coffee, very adjustable to personal taste, with amount of coffee ground and water level adjustments as well as temperature. It can make double shots with one button press. Grounds container only needs emptying about every 12-15 shots and this is very easy. The machine is fairly easy to clean and maintain and looks good. Price, adjustability, good flavour coffee, excellent prompt service when a part failed  Show reply

Excellent coffee, excellent after sale service – Ive used my ME-710 for a few months with not a single problem until I damaged an internal spring switch (my own fault for being too rough and not following instructions). The team at Merol talked me through pulling the machine apart and fixing it myself rather than spending a few hundred dollars for a 10minute repair job. They sent images, videos,… Read more ·  2

emails, texts and called several times to make sure everything was back in working order. I absolutely love this machine, so easy to use, even my partner can make me coffee of a morning. And the after sale service is absolutely fantastic! Very prompt response and extremely helpful. Wonderful Simple, easy to use, self cleaning, refill alerts, after sale service

Great product, outstanding distributor – I have purchased on Ebay an automatic coffee machine a couple of months ago. The machine has basically worked very well for until recently we had a calibration error on the screen. As the booklet supplied did not provide information how to fix this issue, I have contacted the local distributor, Merol Australia. While their website states that… Read more ·  4

when one purchases a machine from a third party supplier - as we did on Ebay - they do not accept warranty and charge an extra for repair, their service was outstanding. After calling and leaving my details a lady called Rebecca called me back within 30 minutes abd after I have explained my problem, she has emailed written and detailed instructions how to fix the problem.

The fix has worked and now we can again enjoy our coffees.

I would like to congratulate Merol Australia for the excellent customer service which lots of companies could learn from, especially that we have not purchased the machine from them!

The machines is also very good and we are being coffeeholics - consuming 4 or 5 coffees every day, we found it working well for us. Machine: makes ood coffee, Customer service: outstanding for a non client No written instruction sin the supplied booklet how to fix issue

Good machine, but appalling customer service – Bought this machine for the opening of our new office last year. Hats off, it never missed a beat. It has made around 20 coffees per day, 6 days a week for almost a year. Now, the issue. A few days ago, the machine advised that I needed to "remove?" the side water container, which I have attempted to do eve since. So as not to damage the… Read more

container, which appears to be jammed, I have attempt to contact the Merol customer service line. I left a message with the operator - no response. A few hours later, left the next message a no response. Tonight I rang again - no response. All I want is a copy of the operators manual so I can check of troubleshooting solutions (I have no idea where my manual is).

Then, to add insult to injury, I tried to ask for help from the support contact page - it requires an invoice number (no idea where that might be).

I have searched online for a .pdf version of a manual - no joy.

Perhaps, I'll get a call back tomorrow - perhaps.

Faults, faults, faults!! – The problem has been with the front touchscreen display disappearing in start up. This problem first occurred within a month of buying the product. Then the screen came back on & then weeks later off again - its an intermittent problem. Milk does not froth warm enough. Makes fresh coffee Too many faults while still a near new item

Waste of nearly $700 – My Merol coffee machine made about 4 cups of coffee and then stopped frothing. I sent it back for a replacement and got the same one back. They said it made over 36 cups of coffee no problem whilst they had it! It wouldn't make one when I got it back. My son in law opened it up and found a hose wasn't connected. We then made a couple of coffees… Read more

but the frother still wasn't working. The hose has now come off again and it won't do anything except spew out water all over the bench......The company won't return my calls and have stopped answering my e-mails....Stay away from Merol!

It didn't make coffee!!

Never buy this machine – brought machine in september 2011, october 2011 it lost water temp. milk froather stopped working and then got stuck in cleaning cycle for 27 hours. sent machine back and the same machine repaired and sent back within 10 days, one week later machine had condensation in the lcd display, stuck in clean cycle again. sent machine back and got a brand… Read more

new machine withing 7 days. then 2 days later machine broke down saying no water in tank but tank was full, condensation in the lcd again. we demanded our money back but got told no way. in the middle of taking the company to court now. i made a video of machine after it had been sat on our work bench for 9 months whilst we argued with company over refund, turned it on 2 weeks before court and it started to work, it constantly made coffee, emited steam from the nozzle without pushing button, very dangerous if a child would of touched it,said no water in tank,beans empty. basically a really rubbish machine. company told me they only repair not refund,they boast to sell 800 a month, customer after sales service is even worse, company has refused to deal with this for 8 months even after office fair trading got involved,hense why we are taking them to court. just found out where they buy them from. not happy with company at all. under australian consumer law the customer has the right to demand a refund if the product is unsafe,does not do what it is supposed to do or has major faults. i wonder if any of the negative comments on this page have got refunds. company has said no to an extended warrenty on a new machine also, our machines have worked a total of 5 weeks out of the last 52. next step is the accc to lodge complaint

No warrant extension, basically a really rubbish piece of plastic and metal.

Perfect performance, excellent coffee – Very easy to handle; excellent taste of coffee and cappucino, the price is excellent, other similar machines cost at least double, doing the same thing. After a month I had a small issue and the customer service was immediate and outstanding; my small issue was solved over the phone within 24 hours. This machine is offered by 'others' at least at double of the price

Broke down after 18months – It has been reliable up until it blew up. After 18 months, something blew inside and lots water sprayed and leaked out, so now doesn't work - land fill! It was used only in the mornings only and well maintained. 18 months and now dead - Very poor life span. Better to pay more for quality & reliability. Good all round coffe Dead after 18 months

I am waiting for something bad to happen – In Business we strive to offer great service, a competitive price and an item that does exactly what we say it will do. Merol appears to have achieved this. 2 Business coleagues come to my house every morning at 6am where we drink coffee and solve the problems of the world. We haven't figured out how to please our wives, but we are working on… Read more ·  2

it!! My old coffee machine was on it's last legs when I discovered by accident the Merol 710. Initially the price made me think I was looking at an inferior product at 1/4 the cost of any other high end machine, but heh, if it lasted 1/4 of the time I would be no worse off. And it's an Australian company!! So I ordered one on a Wednesday at 10am.

It arrived at 10am 2 days later, and within 15minutes of setting it up and watching the "you Tube" presentation I was sampling my first coffee. A couple of "tweaks" later, it was to my taste and ready for my coleagues evaluation. with 2 thumbs up, I'm now on my 2nd kilo of beans. Outstanding!!

I couldn't get the milk hot enough so I sent a quick email to the company on a public holiday, expecting a 2 day response turn-around. Ben from Merol responded that night with a "You tube" reference and a suggestion from his wife. His wife's (a user) suggestion was tested and problem solved.

I have to say....this is a good product sold too cheaply by a company that offers not just good service, but outstanding service!!

would I recommend this product and this company......"Bloody oath!!" I just hope the company is making sufficient margin to maintain the level of service.

Well done guys

Kevin

Gold Coast Price, Product, Presentaion but above all.....good service Instuction manual is poorly translated, leading me to believe it is made in some backward manufacturing plant. all the "you tube" presentations should be grouped and available through the company website

Rubbish – Do not buy from day one I had problems sent back at my expense returned four weeks later to only have more trouble leaking screen not working and dumping coffee and just water comming out I have giving up now got a magnifica second hand best coffee ever my merrol is not even 15months old stay clear

Excellent customer service – I purchase the Merol machine in June 2011. I had previously returned three more expensive machines to a retail store. The machine arrived promptly and set-up was easy. I constantly change the beans I use and I have never had a single fault, though the frother could be better. This morning the machine ground the beans, then dumped them. The… Read more

screen then presented a calibration screen. The owners manual does not adequately address this, so grumpily I accepted that there would be no coffee and the machine would need to be sent away.

I logged a job (Saturday) and within 30 minutes I was contacted and walked through the solution. This is NOT a fault, but a feature of the machine that enables the user to freely change the beans used.

In a world where customer service has certainly slipped, my hat comes off to Merol Australia and its staff for providing an easy to use fully functional product at an amazing price, and excellent customer service to boot. Reliable, inexpensive Frother could be improved