Miele FN 14827 S

FN 14827S – bought this freezer in(FN 14827S) 2012, when opening the freezer yesterday night the handle separated and come out in my hand. I have been looking at the reviews and it seems that this is a fault. contacted customer relations and a handled was sent to me asap. Thanks Miele

Freezer does not live up to the Miele quality hype – Broken handles on both fridge and freezer twice in 5 years. Avoid the products. Miele advised it is the users fault - poor design. Miele quality is a myth on this product. Handles replaced both times and advised no more will be supplied. Show details

Broken handles – The handles break after little use. I have had the refrigerator handle break after 3 years and th freezer handle now break after 4 1/2 years. Only 2 adults in my house. Show details

Ongoing handle problem - Miele fridge k14820sd and freezer fn14827s pigeon pair - broken handles – Purchased 2013 $5128 from David Jones. Have had three broken handles - today being the third. They last about 2 years and then the plastic snaps and the handle comes away in your hand. This time - my 87 year old father’s hand, almost smacking him in the face, narrowly missing his eye. Last time (March 2018) I was told by Miele as they… Read more

reluctantly agreed to send me a free replacement ‘that it was not a design fault’, that it was a ‘training’ issue ( we needed to learn how to use the handle correctly) and that this would be the LAST time they would replace a handle free of charge without sending an engineer out to see how we were opening the door.

And if you have a pigeon pair like I have you can’t just order one handle at $217 you have to order two handles as the design has changed. The newer ( replacement ) handle ( on the left in my photo) has a thicker profile at the top and bottom. So $434.48 later and no guarantee that these handles will last.....

I will be ringing consumer affairs as these expensive appliances should not fail in this short timeframe. Miele should own their design faults.

Not worth the money – Handles are sharp if you knock them Temperature controls are a nightmare to understand Service dept at Miele is worse - long delays to respond, longer delays till repair man can come Currently 2 weeks in middle of summer with no freezer. Not up to the standard you would expect.

This Freezer lights the way – This freezer was installed in mid October with it's companion fridge (K14827SD). It replaced our old Westinghouse upright Freezer which was frost free as well and has performed really well. It was a hard decision to make, but as we desperately needed to replace the fridge, it has been replaced. The new freezer is 300 Litres, which was also hard as… Read more

we felt we only needed 200L (the size of the old one), but working with it now, I'm happy to have the extra space and we are managing to fill it up. The real 'wow' factor is opening the door and having a light come on that lights up the drawers, it's a real hit with our friends and is useful when a drawer is open.

We've gone from wire racks to drawers, and even though the drawers take up more space, I'm happy with them and they haven't yet resricted what I can store in them by size. The advantage of drawers over wire racks is the containment of spillage and also better looking, though we didn't suffer from much spillage over 12 years. There are glass shelves under each drawer that can take 25kg loading, so I guess a frozen turkey can be accommodated with the removal of 2 drawers if need be. The top drawer is like a tray and can be used to freeze individual small items like chocolate dipped strawberries, however, we've only used it to quick chill bottles of drink so far.

Overall, it does what a freezer should, but with a little more style. Internal drawers and glass shelving, internal light, top drawer/tray quick chill and small items freeze, sturdy construction, great finish Expensive