Miele W 5741

Issue free until the 9-10 year circuit failure – We loved our W5741, it's been a reliable work horse and operated without a blip for 10 years. It's exterior and interior drum look brand new even after 10 years in a household with three boys. Its achilles was the logic board, long lead time for servicing and cost of repair. Miele have done a great job on the mechanical engineering side, no… Read more

doubt the physical components have been stress tested to last 20+ years. However, that circuit board of electronics is the weakness. Even though I have a Miele dishwasher, dryer, fridge and freezer I've decided to give a German made Bosch front loader a try and save nearly $1000 in the process. Will see how I go in 10 years...

Great when it worked – We bought the w5471 about 14 years ago in Melbourne, 3 moves later to the mid north coast and all of a sudden our washing machine decided to pack it in.. Now luckily we own a motel so washing wasnt really an issue, that is until we moved into our new residence October 2021. Moved the washer and dryer, installed into the laundry, plug in load up… Read more

turn on. Nothing ,Dead, not even a glow. So after a bit of research on how to delve into the innards I was able to check power in, the rf/emf filter all good. Next the control board located within the machine. Dead. Spoke to a local repair agent, response from them was good luck, better off buying a new machine as Miele have made it uneconomical to repair, and getting parts is like finding rocking horse deodorant (sanitised wording). Unable to find any documentation re spares manual, repair manual let alone a schematic diagram. The unit was used by 2 guys, washed 3 loads once a week for 11 years, didnt even break it in.. Just one part to fix it but.... Miele, can I have the schematics to the machine, not just wiring but to board level, id love to fix it and donate to a needing family instead of landfill Phil & Wayne

Edit, found www.modulerepair.com.au have sent board for repair, will advise on outcome. Costing $35 (if unrepairable) through $261 (if standard faults) or more if non standard fault. Fingers crossed

My beautiful W5741 has died – Never missed a wash, did have a drainage problem which was solved by technician who came to fix my Miele dishwasher, he said that it did however have a problem with the arm or something around the drum, sorry can’t remember the technique name and that it was destroying itself but he could replace if under a certain age, 10 years, or fix for $1300… Read more

plus costs, trouble is I didn’t register it and can’t find the receipt, also bought a dryer at the same time, anyhow it has now stoped, can’t move the drum, so will just have to bit the bullet and buy another one, next problem we live out of town, no family to help move the old one out or install a new one, husband a man who could do everything is now disabled after a stroke. The other issue is with the Miele is expensive to fix, so as much as I love my Miele appliances I might have to buy another brand.

A total disappointment – It seem like these machines has got a pre-programmed end of life date. Our machine died at exactly 9 years. The symptoms are as described by all other posters here. What followed is considered the beginning of the end of our journey with the brand. We paid good money for this machine in a combo with a dryer, to be fair, they were great. Until… Read more

they failed. Their online service booking system didn't work, called Miele waited for at least a hour, once got through, the earliest that they could get anyone out to look at the machine is 2 weeks. In this days and age, expecting their customer to wait for 2 weeks for a service is ludicrous. The alternative is to buy a new machine at the current retail price, with roughly a week of delivery. Thanks but no thanks! I was able to get a comparable machine, at a much low price, and next day delivery!.

For a brand that marketed itself as the leader in their field and great customer service - it has failed miserably.

Definitely doesn't last 10 years! – Purchased the W5741 in June 2011 (not installed and used until January 2012) for $1,849.00 in a multi purchase package (purchased 4 miele appliances for a new build) due to Miele's brand reputation and longevity. Yesterday, the washer died (just shy of over 9 years old) due to failure of the power board which I read in the reviews appears to be a… Read more

major issue with this model. Now facing the prospect of a $700 repair bill or buying a new washer not to mention weeks without a washing machine. A lot of money for something that obviously has not lived up to it's brand reputation.

Update: Due to this review was contacted by a customer service representative and offered 30% off RRP inc installation and delivery on a new machine. Purchased a new one for $976. Was going to cost me $541 to repair the old one. The miele representative was very helpful and the machine was delivered in 2 days. Very happy with their service. Lets hope this machine lasts longer than 9 years.

Disappointing Given The Price and Reputation – It seems like the circuit board blowing out issue is a common one with this machine. My story is similar to many others on here. $762 for labour/parts and almost a month without a washing machine, including the technician not being notified of certain things I'd asked Miele to pass on to him is not what I expect from a brand with Miele's… Read more

reputation for quality on longevity. When working, the washing machine is fantastic, however something this expensive needs to last longer, or at the very least be more affordable to repair, especially given the price of similar, highly regarded German-made washing machines. I'm planning to get a new stove, oven, and dishwasher soon - Miele was high on the list but I'm not sure I can be guaranteed of their reliability after this experience.

$1900 Lasted 9 yrs not 20 as claimed – We bought two Miele front loading machines 9 yrs ago. So we have have only technically used the W 5741 half as much as a normal family would use it. It just died in the middle of a wash, with no warning, codes or anything - just a blank screen. I DID NOT use Miele Service Centre to look at it, as they have fixed charges to look at them, and… Read more

like stated elsewhere, are impossible to get through to (their online chat Support is ridiculous...they know nothing at all that can help - just refer you to troubleshoot which is already online!). I contacted our trustworthy appliance service centre, who was able to test it. The Control Board had a blown off part, which the fuse is supposed to blow to prevent (fuse is cheap to repair). So knowing Control Board's are around $600, which is throwing good money after bad, also a long wait for the part, I will be buying a Bosch Washing Machine now, which seem to have a good review, and our Bosch Dishwasher has been great. If it only lasts 10 years, at least it is half the price I paid for the Miele. When it was 4 years old the glass shattered (had not been damaged, slammed or anything - just broke spontaneously), and Miele had tried to tell me that the glass was cosmetic, and would not cover it under our extended warranty! I argued that the machine could not be used without the glass, and won. That was not a fun experience dealing with Miele either. The Miele washed well when I had it, but then so did my LG that lasted 11 years before it. If they say tested to 20 years, then the warranty should cover it for 20 years - not 2! Not happy Miele.

Miele - Never again! – As with many of the other reviewers we paid approx $2,000 in 2012 for a machine we were told would last 20 years... well, apparently not this one! Had to wait over 2.5 weeks to get someone out to look at it, to be charged $179 for it to be looked at, then told it would be $512 for the replacement part that would take another 2 weeks to get here. 1… Read more

month without a washing machine is CRAZY, especially considering power boards seem to be such a common problem with this machine. You'd think they'd have them as a stock item. Not only that, any attempts to get through to Service on the customer service line was at least a 30min wait when calling after 9am. Such a disappointing experience. Definitely would not recommend Miele.

W 5741 Front Load Washing Machine – Purchased on 10/06/2012 from Harvey Norman on the advice that these Miele Machines where engineered to last 20 years . Our first experience with a front load machine and have been impressed with it's performance until a week ago when it stopped mid cycle and found the control screen blank. Discussed with Miele Assistant on the phone after a 45… Read more

minute wait who suggested a reset by unplugging waiting and the plugging in and attempting to turn on. ( Very technical !!) No enjoy still blank. Product initially registered with Miele but a change of email address and provider by means unable to access on Miele site. Email sent to Miele asking for advice but they have not bothered to acknowledge. Very disappointing as this is only our 3rd washing machine in 42 years and the Miele has been the shortest survivor. Both other machines - top loader Whirlpool and Fisher and Paykel where retired to garage duties and still operating. Guess the 20 year expectancy due to engineering applies more to them than Miele as the Miele has been the most lightly used machine due to the kids leaving home . Very disappointing given the $2000 purchase price, more than double the price of other machines we could have chosen

W5741 fails yet again – We are another of the customers duped by a Harvey Norman salesperson telling us that our expensive Miele would last 20 years. So we bought it along with the t8823c dryer. Yet again the washing machine has a ‘drain’ issue and not spinning correctly. We have tried all the tips on you tube and have another 2 week wait for a technician. My old Simpson cost a quarter of the price and lasted double the time. Very disappointed

Miele W5741 - Another repair required !! – Miele W5741 bought for around $2000 in 2013 from Harvey Norman. We were told it would last 20 years and was worth the extra money. Around 2 years ago we had to replace the circuit board via Miele for over $600. We justified that repair cost thinking that the machine would last. It appears that circuit board failing is a known/common issue given… Read more

the comments on this site. So now on spin cycle it is making a loud noise (really loud) which we believe is the bearings or spider shaft. The springs feel OK and the shocks feel OK. We can generate the knocking noise by moving the bowl by hand - which may indicate the bearings may be the cause. This also seems to be a common issue with Miele machines. We have stopped using the machine now as the noise is too much. I rang Miele and spent 40 mins waiting on the phone only to finally have the call drop out. I used the call feed back email or text they sent after the call and mentioned this but no further contact from Miele. Looking at the booking system the wait time for a technician is around 2 weeks. This makes is really hard to justify or even undertake a repair given we have a young family and we wash clothes many times per week. We have the matching Miele T 8823 C dryer and stacker kit. We have supported Miele by 2 very large purchases and one repair and countless recommendations. We will never purchase Miele products ever again. We will not recommend their products again. We are very disappointed with Miele and their products and indeed customer/after sales level of service. Enough is enough for us.

Miele w5741 – Miele w5741 Had this few years, paid $1600 for it.working perfectly. However start having problem had fault code f63. the reason why we bought this .coz we thinking this will last longer.unfortunately is not.only last not even 6 years . Very disappointed ,After called the Miele ,I been told is need new water path control unit.plus the call out fee.it will be $300. Is better just buy the new washer machine. Not worst the money. Show details

So disappointed and expected much better from this company – My W5741 machine has been broken for three months. We paid over $1600 for this machine and after calling Miele I was advised that I would need to pay over $150 for a service call out then $35 per 15 min block and also for parts. I bought this machine thinking that it would last beyond 5 years. I have now been told that I will need to outlay all… Read more

of these costs ourselves and that due to the machine being from the warehouse, they could not waive the call out fee or cover the costs.

I have been word of mouth recommending Miele to people for the last five years and now this is how I am treated.

Disappointed Miele! – Our Miele W 5741 was purchased in March 2014. We were very happy with our purchase until the spin cycle wouldn't function effectively. It usually has to have two spin cycles. The Miele was originally chosen, above other brands, as we considered we were purchasing a top product. Recently an appliance technician visited and informed us that it would… Read more

need a power/control unit and an electronic unit - estimated repair cost of $1191.93! Extremely disappointed with our first Miele product.

My circuit board failed as well at the 8 year mark! – We purchased our Miele W5741 in 2012 from Harvey Norman. Never really had many issues with it, but never really thrilled with it either (the cycles are too rough on tshirts etc) but 3 months ago we had some errors with the draining and it would not let us open the door. Then 2 weeks later it would not stop in the spin cycle. Was told by Miele… Read more

technician that the circuit board was gone. At the cost of $700 plus, had to replace it (we have a 6 month old baby) so accepted as it was cheaper than buying a whole new machine elsewhere. It seems like this is a pattern at the 7 to 8 year old mark. Very very disappointed to see others have exactly the same issue. Not acceptable Miele!

Heard a pop and the washer stopped. Was not expecting this from a Miele product – The washer worked perfectly since we bought it brand new from Harvey Norman in 2012. My only complaint was that the door doesn't open unless the power is on. Like others on this review site, we chose the much more expensive Miele washer over Bosch and others because the salesman promised it would last 20+ years. "Built like a tank" he said. Well,… Read more

7 and a half years later it has stopped working. I blame myself for believing a Harvey Norman salesman, but still I expected much better from Miele. This has made me reassess my trust in the brand.

Miele W 5741 – We purchased a Miele w5741 on advice from the salesman. The salesman told us we would have 20 years almost trouble free. The machine was purchased in 2012 and is now 8 years old and the main circuit board has packed it in. For the price of the repair $800 and the price of the machine $2200 we could’ve bought 3 machines and still been in front. I’m very disappointed with the cost of the repair within in such a short time of the original purchase. Show details

Machine stopped with a bang in a cycle – Miele W5741 washing machine purchased in 2012. Was told that this would last at least 10 years. Machine stopped working, with a bang, during a cycle. No smell of burnt material. Had to drain and manually open the door according to the instruction manual. Removed the clothes, closed the door and turned on the power. No display, and no response… Read more

from on/off button. No other obvious issues. This machine looks solidly built, and worked well up until now, but like others it seems almost certain that the control board is at fault. Probably looking at having to spend another $800, but reluctant to do so. Very disappointed with Miele. These sorts of things cause reputational damage to Miele. It would do well for Miele to at least advise customers of the potential problem, and offer a discount on the board, if it fails, rather than suggest that it has been "tested" for the equivalent of 20 years. At least that way customers are more likely to continue to buy Miele products.

Same as many others Circuit Board Failure – There seems to be a trend here - I am another very unhappy Miele customer who was told their washing machine would last 20 years. I've just been told I'll have to replace the control board for $895. This quote from a technician My machine is 8 years old. It came up with "tech info" and would not spin and will not exit the cycle. This is the most… Read more

expensive washing machine I have bought ( over $2000) and would find it very difficult to spend this amount again. My previous machine was a 20 years old Kleenmaid top loader and was never a problem. So much for superior German engineering. Always hear how great Miele are, BUT to spend so much to have it last this long - is not right. I believe your advertising should be changed as it is ( in my belief ) misleading as it suggests that the machine has been tested for 20 YEARS and as such will last for 20 years. As so many reviews state the circuit goes after 6,7 or 8 years. I am forwarding this onto Miele. I am happy with the build quality of the machine, extremely sturdy.

Circuit board failed and only 7 years in :( - – Come from a family of Miele users and they all had theirs over 15 years now, my grandmas is 23 yrs old. So when I came to buying a machine, we felt compelled to invest in a Miele and bought the W5741. The sales person was great and took confidence in ensuring us this "machine will last you til your kids are grown up." We believed it too, as… Read more

evidenced by those around us and their positive reviews.

Unfortunately 2 weeks before Christmas, our investment was fried. No power. Had a technician come have a look and found the circuit board to be the culprit, $850 to have it replaced. His fee was only $115. Dumbfounded as my laptop's mother board is cheaper to replace and is capable of so much more.

I'm starting to find it hard to justify fixing it given it'll cost almost a 1/3 of what we originally paid. Surely electronics should be lasting longer than the mechanics? I suspect, we'll be looking at an alternative brand given the experience. Seems so wasteful to just throw out goods because the cost of repairs are more than purchasing another - guess that's how it is in a disposable industry.