NAB (National Australia Bank)

I am very happy so far about all my recent NAB interactions with customer service and onboarding assistance with NAB. The wait time has been minimal before a really helpful and friendly person is there to assist. Unlike ANZ where the wait time has been a whole hour only to be transferred to wait another hour etc. The NAB people are friendly- they… Read more

speak to me like I am a human being- sounds weirdly obvious, but its true. Most of their customer service people are probably subcontracted and work for themselves but nevertheless, they meet the criteria as really lovely, kind and helpful. This is hugely important when dealing with new products, new changes in one's work life Well done so far!

Did an overseas transfer, they asked me to confirm verbally with sender account details. Gave me a number to call back once done, said I wouldnt have to wait. Rubbish, wait time was 35-40m. They blocked access to the mobile app so i couldnt call that way despite them keeping on reminding that was the best way to contact them. Not the first time had very frustrating interaction with this bank.

No Stars, pathetic money grabbing scumbags, most vile filthy I have ever come across. Do NOT bank here, they are thieves and liars! Pay my rent on card same place every time and bank blocked card as fraudulent! They are the fraud got SMS was this… Read more

you? I wrote Y back card still blocked. Went into town in a cab ran into a shop pick up smokes like every other week and card blocked. Rang scum NAB to open card 40 minutes later screaming at the humanoid and complaining about the cab out front waiting and I said to that germ, you broke into my account blocked me and now dictate how I spend my money and the worth of that spend! Cannot say as I did on phone. But let's say it shifted to fighting words! Told that germ maggot I'll have a look see find out where call centre/centres are and we could talk about it face to face if he would like. I would like that very much. I address this"bank" as the BEAST and it's cashless society number is 666.

P's there online accounts and statements do not match factual time/dates and are incomplete period. And may God help you if you need printed STATEMENTS as you will NEVER get what you require even if a statement is a legal document and required for taxation etc, shows who is really running this country! Government borrow from bank not the other way around.

I have to congratulate NAB for safe guarding my interests.. i was doing a bank transfer. And my app and online banking was frozen. Security staff contacted me to check that i was not being scammed. after i contacted them. Although it took a long time to fix. I really did not mind because NAB was looking after my money. THANKS to all NAB staff.

After having an appalling experience when I contacted the NAB Bank using their contact phone number, I decided to go into the Parramatta Branch. Amzingly, there was no lenthy queue and the staff were very adept at addressing the problem, even though it took some time. My opinion of the bank went from bad to good!

The bank staff Vicky, from the Sunshine Marketplace branch was really helpful. She assisted me with my credit card application. And through her help I was approved for my credit application. I had an excellent customer service experience with her.

The NAB TRADE I.T. specialists failing again to fix their Graphs and Charts giving the run around to investors so as to deny the proper assessment to invest. It may be time to move the account to a competitor! Shameful! Show details

Unsecure online banking. Online banking was accessed without authorisation. They provided no information about how it occurred or compensation for lost funds. The only way to get restitution is to make a complaint with AFCA. This usually works at getting your funds back, but they will tell you nothing about this pathway because they want it to be as difficult as possible so they do not have to compensate you.

Customers should be aware that legitimate funds can still result in their banking access being restricted. I am sharing my experience so other NAB customers are aware of what can happen when transferring a large amount of legitimate funds. My daughter received $540,000 in loan proceeds from CBA directly into her nominated NAB account on 1 October… Read more

2026. she successfully transferred $100,000 through the NAB app. Because of NAB app's $100,000 daily transfer limit, my daughter and I then attended a NAB branch personally to arrange transfer of the remaining $440,000. At the branch, she identified herself, personally authorised the transaction and spoke with NAB's fraud team. When asked about the source of the money, she confirmed that it was from a CBA loan. NAB required further verification with CBA. she was told that the fraud team would contact her by Tuesday 6 October, because of the long weekend, she might have to wait until Tuesday. Rather than proceed with the $440,000 transfer, she asked NAB to cancel the transfer request completely. Her intention was simply to transfer the funds herself to CBA offset account over several days within her existing $100,000 daily mobile banking limit to reduce the daily financial loss from interest being charged by CBA while the $440,000 held in my NAB account because of NAB's further verification with CBA. The $440,000 transaction was cancelled and the money was returned to her account. However, she then discovered that her account had been restricted for making transfers, meaning she could not log into her NAB account to continue transferring even within her normal daily limit. The NAB branch staff advised us our experience does not happen normally as the transfer usually be completed after a customer receiving a call from a fraud team. The branch manager advised that the branch would compensate for any loss and made an attempt calling the fraud team to have the restriction resolved but was unsuccessful. My daughter dissatisfaction is therefore not with the branch staff, but with how NAB's fraud/security process handled the situation. I lodged a online complaint as well as calling NAB complaint team for the event on my daughter's behalf. The reference number was given over the phone. I received no follow-up from the complaint team. We understand that banks need fraud and scam protections and may need to stop suspicious transactions. However, in my daughter's situation NAB fraud team did not protect her money in her best interest, instead the fraud team made her transfer impossible, as the funds were legitimate loan proceeds transferred from CBA, she attended the NAB branch personally, identified herself, confirmed the source of the funds and ultimately cancelled the $440,000 transaction when the fraud team needed further verification. Despite all of this, she left the branch unable to login for normal transfers from her account. this also has a financial consequence loss because the interest on that amount was charged as part of CBA loan, but the amount could not be moved back to her CBA offset account to avoid interest while is not used. The fraud team did not call her on Tuesday 6 October as promised. As her account was still restricted on Wednesday 7 October, I decided to contact the branch manager after 12 pm. The branch manager called back immediately and advised my daughter to contact the fraud team directly. Her account was therefor lifted from the restriction after she contacted the fraud team. The fraud team apologised for the inconvenience caused and advised that my daughter should be able to transfer that amount out. My daughter and I went back to NAB branch shortly. However, she had to go through with the fraud team for the normal verification questions process again in the branch. My daughter had I am posting this review on my daughter's behalf so other customers are aware that receiving and subsequently transferring a large amount of legitimate money in the branch can potentially result in their banking access being restricted while NAB conducts its checks. I lodged a formal complaint with NAB and no NAB respond was received. Consequently my daughter made a follow-up email Friday 9 October seeking financial loss from NAB for this inconvenience.

⭐ 1 STAR – THE WORST BANKING EXPERIENCE OF MY LIFE – NAB I have never experienced such unacceptable treatment from a bank in my life. My experience with NAB, particularly with the Liverpool branch manager, [Name Removed], has been extremely disappointing, stressful and upsetting. NAB withheld access to my own money without providing me with a… Read more

clear explanation, even though I urgently needed cash. I repeatedly explained that the money belonged to me and that I was willing to provide any documents or evidence required to verify my funds.

Instead of helping me resolve the situation, when I insisted on accessing my own money, [Name Removed] called security and had me escorted out of the branch. I found this treatment deeply humiliating and completely unacceptable.

I then went to the Cabramatta branch, only to find it closed. After contacting NAB directly by phone, I was told that everything had been prepared and that I could go to a branch to withdraw my money.

However, when I arrived at the Bankstown branch, I was once again refused access to my funds. I was told that my withdrawal had been rejected by the Liverpool branch manager, [Name Removed].

The entire experience left me extremely distressed, frustrated and angry. The situation became so overwhelming that I suffered a panic attack.

After all this unnecessary stress, I eventually had to transfer my own money to another bank account just so I could access it and withdraw the cash I urgently needed.

Is this how NAB treats its customers? When someone needs urgent access to their own money and is willing to provide all the necessary documentation, they deserve a clear explanation, respect and proper assistance, not to be left feeling humiliated and helpless.

I have lost a great deal of trust in NAB because of this experience. The way this situation was handled has been completely unacceptable to me, and I believe the bank needs to take responsibility for how its customers are treated.

I sincerely hope NAB management investigates this incident, reviews [Name Removed]’s handling of the situation and ensures that no other customer has to go through the same experience.

This has genuinely been the worst banking experience of my life. I would not wish this experience on anyone.

nab sunnybank plaza. so busy branch but only 1 or 2 teller available. have to wait around half hour at least. you have to wait standing. nab sunnybank plaza horrible branch.

Do not care about keeping loyal customers. Have found a competitor with a better rate NAB wont even bother trying to keep us with a better rate or even some sort of cash back like other banks. Will be taking our banking elsewhere pathetic. Even managed to freeze my accounts twice by marking me as deceased!

Applied for a credit card in June. Followed up about 20 times (on hold for 30+ minutes usually), with no news. Today was told my application expired and I need to start again. No thanks!! Will go to another bank. Show details

I have been a customer since my schooldays. As reviews indicate their in-branch I have usually found their in-branch service acceptable - with exceptions, needless to say. Their management attitudes, on-line service and the associated attitude towards their customers - of which contempt appears to be the principal ingredient - are frightful. … Read more

The most recent - and it is only the most recent- example relates to a an incident in which their on-line payment system had been 'tweaked' so that a payment detail had been hard-coded into into a vendor which had never had one before and could not be modified so the payment would not proceed and a second incident where a vendor could not be selected because I needed to provide more detail about which variant I wanted, even though only one was supplied. NAB's response? Effectively to call me a moron and painstakingly explain how a process works, even though I had clearly indicated that I had been using the system for decades and that it suddenly didn't operate properly. To state there were no techincal problems, even though I my complaint clearly indicated that there were. To observe that a process didn't work the way I expected it would, even though I had clearly indicated that it didn't work at all. And finally to reprimand me for failing to treat their staff with the respect upon which they insist. My complaint had been on-line. A part of it had been typed in capital letters to emphasise a point and demonstrate my fury and frustration. There had been no abuse, no use of inappropriate language. Poor little snowflakes, being forced to read a complaint when they work in a complaints area. How dare I? The contempt of the NAB for its customers and its clear attitude towards everyday folk of 'you've given us your money, now get lost' is palpable. It is equalled and surpassed only by my own for the organisation. If you are contemplating signing up with NAB don't. If you are in a position to seek an alternative (sadly I am not) do. Another bank may not be any better but it is difficult to conceive of any being worse.

NAB outsources internet banking enquiries ? Blocked my mother’s internet banking for no reason. Then suggested my mother was dead ! My mother is alive. POA on file is outdated. New POA provided one month ago. The worst and most confusing dealings with NAB. Absolutely terrible and beyond belief. Show details

42 years of loyalty dismissed in seconds I recently contacted NAB to request a fee waiver or reduction on my credit card annual fee. Given recent cuts to card benefits—most notably the removal of complimentary travel insurance—alongside reduced reward earn rates and higher interest rates, I felt this was a reasonable request. As a customer of… Read more

approximately 42 years, I expected a fair discussion or at least a genuine attempt at retention. Instead, the bank's response was effectively: if you don't like it, feel free to close your account. After four decades of loyalty, being treated as completely disposable is incredibly disappointing. NAB clearly no longer values long-term customer relationships.