Northline

The service provided with our driver is acceptional. Driver 323 (Parminder) always is on time with collecting freight and goes above and beyond to service our needs with our earlier closing time on Fridays. Overall service has noticeably improved as well with transit times and requests. Thanks to the team at Northline Show details ·  1

Great customer service. Highly recommend Jas (driver number 365). Delivered a very heavy bathtub in a wooden crate to the property. I was concerned with the weight and size of the item however on arrival his attitude was positive and he told me not to worry and that the delivery would not be a problem, And it was not, I had asked the company to… Read more ·  1

call me an hour before delivery, which they did, It was the smoothest delivery I have ever experienced. Ten out of ten for service and reliability. Will use this company again for all my deliveries where possible. Thanks

They lie and don't care if you take days off work waiting for them. Day two of waiting for my package that they said would be here this morning. It is now 4.10pm and no package. Yesterday they said they tried to deliver it but I was not home. i was… Read more

home ALL day yesterday and received NO phone calls or rings on my doorbell from them, which they are claiming they did. I am so sick and tired of the gaslighting and dishonesty from these companies.

I saw the reviews and feared the worse about my interstate delivery. However, the large product was delivered on time and the ladies at the help centre were extremely helpful. I recommend Northline. Show details ·  1

ANITA IS AMAZINGGGG!!! – I was dealing with Anita from customer service who did an incredible job to ensure a job got delivered on time. It was a very confusing one but they way she handled herself was in a very professional manner. I wish every workplace had an Anita, she is a 10/10. Show details ·  1

Better than the Others – I had a terrible experience with another courier and needed a new one asap. Northline came the next day after I had booked them and they made the process easy as I was not present for the pick up. I was having boxes picked up and delivered from my old apartment to my new one interstate - they were efficient and kept in communication with me. They… Read more ·  1

called me to update the progress of my delivery and to ensure I would be home when they arrived. Excellent service

If I could give negative stars I would!! Do not purchase from this lying, poor quality & thieving company. I received items that damaged and the delivery organisation was a mess!! And I have a disability which they could care less! I sent them images of the damages. They ignored me and blocked me and avoided me since 2024. I took this to fair… Read more

trading and they lied to me and fair trading offering a resolution which I have highlighted and to this day they have not honoured it. I am posting everywhere. Following up with fair trading and sending them constant emails. I will not give up. Next step is to take this legal! They screwed up my delivery. Never assisted with the damages. Quality is poor for the price charged. My signature was forged as I didn’t accept delivery in this manner and they have had pictures and videos of the damaged from the beginning. They have not taken accountability and do not admit their delivery planning was a mess. They lied to fair trading on the solutions agreed to. Stay away. If I can help anyone do not purchase from them!!!

If only there was zero star, transaction not completed, bought item online from retailer November 17 2025, reached out to north line on dec 4 , because I was given tracking number from retailer ..spoke with Northline , ok Thursday dec 3 between 8am and 4 pm it will be delivered, I waited all day , nothing , no calls or text, called them Friday 5… Read more

dec , spoke with another person , he promise to call back and did and told me its coming today 5 Dec, 30 mins later calls me back , um it’s not coming today , now Dec 10 2025 , I’ve sent emails , “usual automated response , we are sorry , will be in touch “ Nothing , still waiting , downloaded app and tracking info says dec 5 due for delivery.. As of dec 11 still waiting , They have my parcel because they promised it will be delivered dec 5 , so where is my parcel Northline ??? Update as of dec 17.. after pleading with them for a truthful answer as to the whereabouts of my parcel , they relented and admitted 1 of 3 parcel has gone missing within their warehouse .. Absolutely appalling, when I make a purchase now , I asked who the courier is before making payment ..

Northline delivery services are useless. They book a 4 hr delivery time which is fine but then not being able to deliver in that time frame is just complete incompetence. Then you call them for an eta and they cannot give you one. With all of the technology of today you just have to wonder how they are still running. Show details

We were trying to ship a pallet with engine on it, as had been done several times before. Took it to depot, but was advised at 10 am workday there were no staff to take payment, and so was told to call to arrange on the phone.first call failed after 30 minutes wait advised they could not do it and hung up. Went back to office staff to ask if they… Read more

could step in and call as we had no success with their call centre. Meanwhile another attempt was made with the call centre. Office staff failed to step in as asked and provided another number instead. 2nd attempt failed as did third from second number provided. The staff have failed in their duty to address call centre issues and office staff failied to step in when obviously their own systems were failing. By this time an hour later waiting in the sun the staff member to take payment arrives. She at least was sensible enough to ask that the package process be initiated ( no other staff had bothered to do this check prior) only to find they now would not accept it on a pallet but only a crate. After a second check with the manager also said the same and refused flatly to acknowledge multiple failures in their system. In the end half a day was wasted in driving around and waiting for these completely unprofessional and incompetent staff( save the payments lady, maybe promote her!) at a minimum address call centre issues at once, check packages at your earliest point, not when your staff arrive, and if your customer cant use your call centre then common sense is to step in. You should be doing this by default if you don't have payment staff in attendance for all opening hours. I could not give any stars as they were unable to complete the job and only provided frustration. Perhaps that is a service they could sell to anyone without enough troubles, if only they could take payment for it ;)

Quick in sending invoices, bad communication. Quick response via E-Mail. You get what you pay for, would recommend to use a bit more expensive service to ensure less stressful delivery. Show details

I had a delivery due for delivery to my residence on 18 August. It never arrived and I received no communication from Northline. I called them the next day and was told there were access issues and it was too dangerous for them to deliver the item. I live on a one-way residential street in metropolitan Sydney and the driver was unwilling to find… Read more

any solution or contact me to let me know the issue. I was told that redelivery would be attempted. I received no communication again from Northline on 20 August and had to call again to find out if the item was on board for delivery. They confirmed it was but that it would be curbside delivery only -- the item is 155kg and I am alone and heavily pregnant. I had someone to assist me with the item on 18 August but I no longer have that assistance. The company is unwilling to use a dolly to wheel the item from the curb into my secure garage -- I will also add it is pouring rain today. I paid $250 for this very poor service... it is two days late and there is no solution for me to effectively receive the item.

Poor communication, incorrect delivery dates, customer service useless, warehouse promising phone call to arrange delivery - never calls. Avoid using this company!!!! Show details

Booked Northline to transport my item from interstate. Deliberately avoided the cheapest quote and went with Northline instead. The item arrived damaged. 3.5 months, 25 emails and who knows how many stressful calls later, I have managed to get most of my money back and start the process of getting a replacement item. Never again Northline. Show details

Booked online for two boxes weighing under 40kgs each from Melbourne to Adelaide, no problems and accepted payment there and then. Then I get the email, sorry we can’t freight items that are so heavy. You will need a forklift at pick up and then at delivery. Clearly I don’t own a forklift so I cancelled to then find it takes up to three weeks for… Read more

refund. Meanwhile I booked on truckit.net and it was delivered next day for half the price and surprisingly no forklift required. I know what I’ll be doing next time.

do not use northline – Northline tpt are refusing to release my truck engine to me,they acknowledge i own the engine, have sent all the proof,the freight has have been prepaid yet northline are refusing to release my Engine for no legal reason. absolutely disgraceful company. lawsuit coming. Show details

Northline worst freight company going – I have $20000 worth of truck equipment being freighted, it is currently day 13 and nobody knows where it is. I have contacted northline three times this morning and they simply transfer me to another company which I told them not to do as I have already spoke with this company and they have assured me it is with northline. Absolutely disgraceful… Read more

service and beyond rude [Content Removed] staff words can not describe. The truck driver who picked it up would have to know where it is it weighs 700kg ffs it wasn't lifted off it was forked off. Start asking questions you incompetent bunch of [Content Removed]!!!!!!

Be Prepared to Waste Your Own Time and Money – Waiting on a delivery that had the ETA as today 12/6/24. Tracking is almost non existent, last update shown is “Picked Up” which originally showed as 7/6/24. Eveytime you check it, it changes the time and date, eventually showing “Picked up on 11/6/24 at 11:36pm” So I phoned up Transdirect. The customer service member found it weird and looked… Read more

into it, confirming it was picked up on 7/6. They reached out to Northline and was advised that it wasn’t sent out to the local delivery partner and wouldn’t be delivered until Friday or even next week. As this is an urgent delivery, I opted to pick up from the Depot. The customer service Rep from Transdirect advised me this would be fine and that Northline has confirmed it can be picked up today.

Since I work About 40 mins from the Depot, I thought, I’d go into the office and pick it up. Big mistake. Left home 1.5hrs early and after about $30 worth of toll roads I get to the depot. The lady at the office takes my details and contacts the warehouse. Even tells me to drive down to the specific warehous number for pick up and a team member would assis me. After waiting, the warehouse manager approached to advise me that the parcel has been handed over to local delivery partner already. AMAZING.

Not only was I not advised of this at any point, it never showed in tracking. I’m not home to sign for it, was advised that it was out for delivery tonight or tomorrow and that I can do ATL over the phone.

I get to work and magically tracking now shows out For delivery. So I call up Northline, the customer service rep was nice and tried to find an ETA for the parcel. Was then advised it’s ETA is now 13/6/24 but not to expect it until Friday or even Next week. From a local depot, for a courier service for an urgent parcel.

So after all that, I was almost late to work after he delay at the depot, wasted fuel, in total, 2hrs+ of time, $30+ worth of tolls for absolutely zilch.

If only I could rate negative stars. Amazing now that delivery services have essentially become Christopher Nolan’s Inception. A courier company, within a courier company, within a courier company. No wonder everything’s a mess.

I may just expire whilst awaiting a delivery – My business is without stock because this company chooses to let deliveries sit in their depot for days and days on end. Then they say, "It's on the truck today", then, "It was at the front of the truck and we didn't make it, you'll get it first thing tomorrow". First thing meaning after 4pm! Other items we were waiting on booked through a… Read more

subsidiary company that uses Northline - again - items coming from the nearest capital city in the same state, arrives at the depot, and then sits for over a week without moving. Should have known it was Northline when the wait time was almost as long as the NSW Blues Origin teams losing streak! Then my mum tells me she is waiting on an item from, surprise, surprise...Northline. Due to arrive 3 days ago. On the truck 2 days ago - same story I get told...it wasn't on the truck. Still in the depot. You would think by now, that after all the feedback that they would have mastered their industry of delivering goods. It appears they have not. In the words of Pauline Hanson, "I don't like it!"

Crap show! – We recently purchased an adjustable bed from Better Living Australia. Northline were the contractors to deliver our bed but after 8 days and numerous phone calls back and forth, my husband ended up driving the 2 hours to the warehouse and 2 hours back to pick it up himself. I would never recommend them and suggested BLA get another contractor to do their deliveries. Show details

No one bothers to turn up to collect – Our goods have been sitting in our warehouse for 4 days. We chased them every morning to collect. They promised to collect TODAY and guess what, nobody turns up. We have been told the same thing every day. If you promise that you would come today and then never come, you are basically lying. If they cannot even collect, don't ever hope they… Read more

will deliver your stuffs. There was also another occasion where the driver parked at our carpark enjoying his lunch and told his company that we were slow in loading the goods. They charged us waiting time for 1 hour. Unfortunately we had not installed the cctv yet at that time but if you looked around from google street, it is impossible for the truck to stay there for 1 hour it will completely block access to our customer parking. But they refused to look at it. The company and the drivers are so dodgy. DON'T USE THIS COMPANY EVER.

Worst shipping company in Australia – The worst shipping company in Australia by far! 100% damage rate on my parcels. No care what so ever for your goods. And then don't care when you tell them they've damaged it. Parcel was also "out for delivery" for over a week and none knew where it was. Joke of a company avoid at all costs Show details

Amazing Customer Service! – 5-Star Customer Service Review for Anita Shekhawat Thanks Anita for your amazing customer service and for your assistance today. You are a true asset to the company but also commend the driver that also did an amazing job (didn't catch his name unfortunately). Thanks again for your 5-star service - it's a breath of fresh air! Show details ·  1

Stupid – Sent a parcel to travel less than 50kms over week ago. After 30 minutes trying to get a hold of someone I find that it still hasn't left my postcode and they plan on sending it to Sydney first to save money and I am the idiot for not understanding why. Do not use. They simply do not do what you pay them to do. Show details