Origin Energy

Worst Energy Company ever. Sick of spending hours waiting for someone to pickup the phone. Message says every time we try to call “We are experiencing long wait times” Today the call went dead after about 45 minute wait. They have been taking our solar feed in but not giving us any credit. Emails don’t get replied to. Time to change to a company that gives good customer service. Show details

I always find Origin very helpful and courteous when I have a problem. Nothing is ever a problem for them to solve as I'm not tech savey. I had transferred from one office to another office; the transition was quick and was done in a timely manner. I've had a couple of quick surges of power but nothing to extreme, and doesn't last long. Show details ·  1

I had a text message to my phone from "Origin" advising that they were processing a payment. The message didn't say how much for our which account they were processing it against. I'm in a panic because I've cut off the internet and only have power now but on the billing tab on their app, which by the way has a 48 hour lag time to show your… Read more

usage, says I'm not due for a bill for 17 days. I called their number and went through about 5 minutes of press this, do that, we're busy, I'm surprised they didn't read out a welcome to country for every district in Australia and in 30 different languages just to waste more of my time as well and their calls are likely taken in India or somewhere. Anyway, cut a long story short, I bumped the wrong button inadvertently after 20 minutes and no one had answered and no one has bothered to call back. My advice to them - put in your sender that it's origin "energy", "internet", or "gas", don't just let a random message arrive, actually confirm that an email advice has been sent and when, say which service it is for, let me know the amount and tell me which account you're taking money from. Of course, after waiting 20 minutes on hold, there's no call back from them. I'd suggest if you use a company like this that force you to give a bank account or credit card number for payments at sign up, take advantage of Zip Pay's single use code and update it every month so you don't just get a random message with a phone number that doesn't answer in a reasonable time to protect yourself from having a heart attack because they've just sent you a message saying they're taking your money. Very poor service - actually no service at all. I couldn't recommend this type of billing advice and strongly protest being on the receiving end of this type of treatment. My advice to customers, start shopping around while you're on hold and vote with your feet. If you can change supplier faster than they BOTHER to answer your call, do it and vote with your feet. I'm just waiting for my 30 days for the Qantas points and if they haven't lifted their game and answer in a reasonable time when I need to call again, I won't be your customer any more.

My 1 year electricity plan was coming to the end in middle of December, I got email in November that plan is coming to the end and suggested to call them and organise my next plan otherwise it will go to variable rate. The original plan was offered… Read more

to me after I left them and got call by retraction team and offered me a good rate, this time I call them to discuss the new deal but instead they moved me to variable rate 1 month before original plan finalised. The customer service was rud and start arguing with me she had very heavy accent. Don't recommend this origin to anybody.

I had a solar battery installed and signed up to the Origin Loop VPP. In order to get the NSW Loop rebate I am required to submit various documents with my application. I have been attempting to get these documents from Origin for about 6 weeks.… Read more

Despite numerous emails and phone calls to Origin from me I have not been able to obtain them. Their level of "customer service" is pathetic and shows a high degree of incompetence.

Another power company that doesn’t know how to press a button to change our hot water loading. It has been around 2 months since they told me it would take 16 working days to do it. The only correspondence I get from them is when I email them… Read more

complaining and asking when will it be done. I suffer from an auto immune disease and I need to soak my skin in a bath. The days I have a bath another family member has to skip their shower as we don’t have any hot water left. I think the only reason I have not yet changed power companies again is that origin give me points on my Woolworths rewards card. If origin can’t pull their fingers out of their butts to press a button for us, we will change companies. They have made contact with me about this. Guess what, we have to wait, yes wait, another 20 business days!!! Different story if we were to be 20 days late paying our bill. So after the supposed 16 days, that has lapsed add days between waiting and the 20 days now, be over 3-4 months. 4+ months for someone to press a button to give me more hot water. If it is not done by the 20 days I will be contacting the ombudsman about them. 11/12/25 STILL WAITING PRESS THE BUTTON BEEN NEARLY 6 MONTHS WE HAVE WAITED FOR SOMEONE TO PRESS A D#MN BUTTON

I won't begin to tell you the horrendous journey I had from 23/3-24/3/2026 and 24 hours after my energy provider disabled my power with no notification. Three years connected under am embedded account through body corporate. I am on no data base, the account/any account or my details. Been sent round I'm circles with know one taking responsibility… Read more ·  1

Call after call after call. I can't help you, can't find you, you didn't exist and more. I did not work today and are feeling really miserable. Near the end of the day I lost hope. Then I called Origin again and this te I got Edward (Eddie) Grayson He was efficient, knew his stuff, knew what to do, what to research and how to find a resolve. I've one complaint and it's for the business. He spoke so quick and was rushed due to the strict compliance and the frws you have on your staff toove from call to call Not fair I worked in 2 call centres and never followed that rule tellingy leaders giving quality and I don't care how long it takes if I get a resolve and make someones day. Please change this standard. Any way. Well done Eddie Good job I left to go home early and guess what? My power was on. That was very reliable service and quick. Long story short. I was registered under a completey different address I am going to Consumer Affairs Victoria and lodging a complaint with them as my agency and property managers did a big blue. Huge!

Im greatful . Elle Santalucia

Ana was very compassionate with our circumstances and was very helpful in guiding us with the setup of our payment plan. Her ability to put me at easy in a stressful situation was very impressive, many thanks to Ana Show details ·  1

Sunny from the Business Energy Specialist Team was quick, efficient, and highly responsive throughout the process. She got back to me promptly every time and was very proactive in resolving issues. Her approach was thoughtful and clever, making everything straightforward and easy. Show details ·  1

3h Been waiting 1 HOUR for someone to pick up the Phone??? I was waiting on the phone 2 times, and both times they hung up... starting to look for a better company, if you don't like the revenue, why don't you ring me? 0414887341 Services: Electricity Show details

I had 10 properties with 10 separate accounts with Origin Energy. 1 Account has a credit. I had to close down the 10 accounts. I have found it extremely difficult to receive a refund for the credit. They are very quick to charge interest on a late payment, but very slow or non-responsive when requested a refund of an account that is in credit. I continue to chase it. Show details

Deliberately delaying disaster relief – I need some bills to complete the disaster flood grant aplication. After sending the wrong ones, they are now refusing to provide the correct ones. They are held up disaster relief, and as a result i never recieved the disaster grant which would have reinbursed me for all i had spent on the house after the disaster. But its worse as they continued… Read more

to charge me estimated bills and service avalability charges for the months we were wothout power. They had cut the power to the town as damaged devices were causing fires, so i understand why thwy cut it, but continuing to charge me for its avalability and use is ridiculous in my opinion. When asked about it the staff said to moniter my electricity usage in future and would not accept there had been a disaster and i had used none as none was supplied.

Extremely poor experience. Their customer service is currently appaulling. My electricity connection failed and I was left without power for five days while Origin gave conflicting explanations and repeatedly blamed other parties. When I asked to escalate to a supervisor, this was refused. After multiple calls and no resolution, I moved to another retailer. Show details

If you’re looking for great service with a team ready and willing to do the job… keep looking. If you’re looking for a company whose workers will quietly drop a “Could Not Access” letter in your mailbox instead of actually knocking on the door in the rain, then Origin Energy might be perfect for you. According to their note, there were three… Read more

reasons they couldn’t access the meter:

The area was “locked off” – interesting, considering there’s no lock on the gate or the meter box.

An “unsecured dog” – impressive, given we spent the entire day at home with our 6kg Cavalier puppy sitting next to us.

They “knocked with no answer” – unless the knocking happened on the outer fence rather than the front door, that didn’t happen. I was sitting right by the door assembling furniture all day.

But don’t worry! They’ll happily come back in three days… for a fee.

Unfortunately, it was raining that day, so the more believable explanation seems to be that someone simply didn’t feel like working in the wet. Judging by the other reviews here, that doesn’t seem to be an isolated incident.

Update: It was found Origin had missed my service because a dog was barking in the street and didn't know if mine was restrained (I have a 3 foot fence that you can clearly see over). As a resolution Origin accessed my property without telling me to read the metre. I was told an attempt was made and would be billed $157 if they were unsuccessful. Not very ethical but they actually went in a read the metre so we have found an unsatisfactory resolution I guess.

Dear [Name Removed] (Origin Energy CEO), I’m writing to you directly because, after three years of managing your company’s internal records for you, I feel we’ve moved past the formal “Customer/CEO” boundary: we’re basically co-workers now. [Name Removed], you’ve been at Origin since 2001. You were the CFO, CEO of Energy Markets, and now the big… Read more

chair. With that kind of tenure, you’ll appreciate the irony: while my roof has been flawlessly converting photons into electricity since 2022, your billion-dollar enterprise has been attempting to convert a simple 20-cent tariff into a three-year psychological thriller. With all due respect, trying to navigate your internal record-keeping feels like watching a toddler doing origami in a wind tunnel. It is a frantic, messy attempt at structure that is being shredded by the very environment it exists in. Since January 2023, I have effectively been your unpaid Lead Forensic Auditor. I’ve spent dozens of hours performing digital archaeology to prove to a multi-billion-dollar company that its own contracts are not works of speculative fiction. At some point I realised I had spent more time reconstructing Origin’s internal records than Origin had spent maintaining them: I’ve unearthed quotes and receipts like they were the Dead Sea Scrolls. I even had to provide my own 2022 phone bills to match the exact second I was speaking to your team with the timestamp of the confirmation email they sent me while I was on the call. It turns out that when corporate memory fails, time itself apparently requires independent verification. The “solution” offered was a masterclass in administrative gaslighting: I was asked to sign a new contract agreeing to the old plan, so your system could “backdate” the reality I had already been living in. I literally had to write an email agreeing to something I had already agreed to, just to satisfy a computer that apparently has the memory of a goldfish on Valium. More importantly [Name Removed], let’s talk about our “special” connection: While Origin owed me (by my estimation) over $2,000 in backdated solar tariff credits, your automated system pursued me with the intensity of a jilted lover who had forgotten our anniversary but still installed a tracking device. I received hundreds of threats of disconnection at all hours of the day and evening. When I asked your team to make the calls stop, the official advice was: “Just ignore them.” I tried, [Name Removed]. But my phone’s battery, unlike my solar credits, actually works. Somewhere along the way I realised I had become the primary archive for Origin Energy’s 2022 records. The solar panels were generating electricity every single day without complaint. The only thing Origin appeared to generate consistently was additional work for me. I also note you recently received a $1.2 million pay rise, taking your total compensation to roughly $7.6 million. That’s a 21% increase. Given I’ve spent the last three years performing internal audit, database recovery, timeline reconstruction and system stress-testing that your organisation didn’t manage to do itself, I’ve attached a formal invoice for my consultancy hours. I assume my cheque is in the mail. Actually, [Name Removed], looking at the bigger picture, when you eventually decide to retire and spend more time with your millions, I would like to formally apply for your job. I clearly have a better grasp of your 2022 filing system than anyone currently on your payroll. I’ve also demonstrated that I can work under extreme administrative duress, reconstruct lost documentation, and maintain composure while being repeatedly advised to “just ignore” systemic errors. I already feel reasonably qualified for the Energy Markets portfolio. Plus, I promise that my first act as CEO will not be to tell customers to ignore hundreds of automated harassment calls. The issue here was never solar generation. Solar worked beautifully. My roof generated electricity every single day: Your internal systems, unfortunately, did not generate memory with the same reliability. Renewable energy may be complex. Remembering your own contracts is not. Kind regards, Natasha (Acting CEO-in-Waiting & Chief Forensic Historian for Origin Energy)

I have been an Origin customer for over four years and have paid my bills on time without issue. However, my recent experience has been extremely disappointing. In January, I contacted Origin regarding a significant and unexplained increase in my gas bill. My usage has not materially changed, yet my bill has effectively doubled, largely… Read more

attributed to water heating usage.

I requested that a technician attend to inspect the meter and confirm whether there may be a fault.

The timeline has been as follows:

• 16 January – First contact made regarding the issue • Late February – Origin confirmed a technician would attend • 2 March – Appointment confirmed, but no technician attended • Multiple follow-up emails sent – No response

Despite clearly confirming that I wished to proceed with a meter inspection, I have received inconsistent communication, delays, and no confirmed technician attendance.

It has now been over six weeks without resolution.

As a long-term customer, I find it unacceptable that a basic meter inspection cannot be organised or confirmed within a reasonable timeframe, especially when billing discrepancies are involved.

I have now formally escalated the matter and will be taking further action if this continues unresolved.

Very disappointed with the lack of follow-through and communication.