Origin Energy

My current Origin Go Variable Plan electricity plan with 15% discount (to Reference Price) was expiring. In the renewal letter I was offered an alternate plan name that was only 1% discount to Reference Price, which would become my new plan if I did not select alternative. Whereas on the Origin web site, the Go Variable Plan Price is 16% discount.… Read more

I have renewed my plan at the 16% discount. But here is the annoying and misleading thing. Origin has continually told me during the year, on the front page of my bill per regulations, that I was on their best plan. Also, they told me on previous renewal that they would inform me if plan changed, but obviously the plan changed from 15% discount to 16% discount sometime during the year, and I was not notified. Same thing happened with Origin last renewal, where same plan name was 9% discount, but shortly after renewal became a 15% discount seen on their web site, but without notification to me. Consumers should be aware, that Origin uses the same plan name with different discounts, and do not necessarily inform a customer that a better discount on the same plan has become available.

Supposed to be billed monthly in QLD if you have a smart meter or quarterly is you don’t…… my precious origin decides to not bill me for 6 months and then slugs me with a huge bill……. When I called to ask why - sorry sir we don’t know. When I asked why they missed a bill period, they offered me a payment plan. I told them o don’t want a payment… Read more

plan so then he tried to upsell me to sharing my battery capacity with origin for an improved feed in tariff…..

Welcome to the new I Proved Australian energy system where labour promised reduced costs for energy….. what a joke the companies and government can’t get it right.

This would be a zero. I cannot believe a company like Origin can operate so poorly. We spent 10 months with them and only one of those months did I get a meter read bill. All the rest were estimates thats 9 months of estimated meter read bills. I complained and they simply did not care. I ended up going to the Ombudsman because I was sick of it,… Read more

sick of the amount of calls I had to make to try and get them to organise a meter read. I was given a person to communicate with at Origin a complaints specialist and so the merry go round of trying to get our bill read began again. I would call get an email saying they were running an internal investigation and they would then send another estimated bill. So I would call again and then another estimated bill would arrive, another phone call to them and then another email would arrive. In the end I gave up found another supplier and moved. I then received a final bill but surprise, surprise it was another estimated read. I called again told them I was not paying a final bill as an estimated read, back we go, back to getting more emails saying they were looking into it. 3 months on we have been with our new provider who are happy to accept photos of our meter, and who have organised a meter, they have been wonderful. Then today out of the blue after hearing nothing from them, I get an email from Origin with an electricity bill. So I call again surprise, surprise it is another final bill and that bill is again an estimated read. What a joke this business is. The staff in the complaint section must have a proforma email they just click and send on a regular basis but do nothing to try and actually resolve the problem.

Worst Energy Company ever. Sick of spending hours waiting for someone to pickup the phone. Message says every time we try to call “We are experiencing long wait times” Today the call went dead after about 45 minute wait. They have been taking… Read more

our solar feed in but not giving us any credit. Emails don’t get replied to. Time to change to a company that gives good customer service.

Deliberately delaying disaster relief – I need some bills to complete the disaster flood grant aplication. After sending the wrong ones, they are now refusing to provide the correct ones. They are held up disaster relief, and as a result i never recieved the disaster grant which would… Read more

have reinbursed me for all i had spent on the house after the disaster. But its worse as they continued to charge me estimated bills and service avalability charges for the months we were wothout power. They had cut the power to the town as damaged devices were causing fires, so i understand why thwy cut it, but continuing to charge me for its avalability and use is ridiculous in my opinion. When asked about it the staff said to moniter my electricity usage in future and would not accept there had been a disaster and i had used none as none was supplied.

My 1 year electricity plan was coming to the end in middle of December, I got email in November that plan is coming to the end and suggested to call them and organise my next plan otherwise it will go to variable rate. The original plan was offered… Read more

to me after I left them and got call by retraction team and offered me a good rate, this time I call them to discuss the new deal but instead they moved me to variable rate 1 month before original plan finalised. The customer service was rud and start arguing with me she had very heavy accent. Don't recommend this origin to anybody.

Had an email from Gemma to advise we needed to review our weekly electricity payment plan. Gemma was extremely helpful, sending me three options as to remedy our payment plan. Also after me making a lump sum payment Gemma again replied quickly and with 3 other options for our payments. Over at least six emails Gemma was quick to respond and… Read more ·  1

always able to attend to my enquiry. Gemma went above and beyond and always with a friendly email to solve our problem. I believe Gemma is a case manager located in Adelaide. Again exceptional service by Gemma Thank you

Origin staff have been incredibly responsive and helpful in responding to my email queries. They have covered all my questions. They have communicated clearly and promptly. I am very happy with how they have handled my emails. Show details ·  1

I always find Origin very helpful and courteous when I have a problem. Nothing is ever a problem for them to solve as I'm not tech savey. I had transferred from one office to another office; the transition was quick and was done in a timely manner. I've had a couple of quick surges of power but nothing to extreme, and doesn't last long. Show details ·  1

I was requested to supply a dated photo of my gas meter. In my reply I noted that my gate was not locked and there was no dog in the yard. I passed the meter reader as I was walking down the street to my house so I know this was accurate. I didn’t receive ant acknowledgment or explanation as to why my meter wasn’t read. Show details

Origin caused an issue at a site causing a circuit to be disconnected that shouldn't have been. After 8 days and about 20 phone calls they are still refusing to attend the site to rectify the issue they caused. Show details

After explaining that their usage data needs to be available the next day, they don't seem to have done anything about it and this time (order) it's basically three days after due. I can't say I'm surprised. It's now late on Thursday night and data from Tuesday isn't available. I'm frustrated about getting text messages a week in advance about… Read more

my bill being due - it's in my diary and I'll pay it on the due date and not before. How about a reminder on the due date or even better, 60 hours or more after its due? Here's their reworked message for fun....! Hi, it's Origin's customer here. Just a reminder that you have data due from 60 hours ago. You can Upload that for me anytime in the last 59 hours and still be on time. Already done it - it's not showing up. A penalty may be applied because of your inability to keep your agreement. Please do what you offer with your plans! How do I stop the annoying reminders before the bill is due? It's harassment!

By the way, this will be their reply but I don't do Facebook (probably good for them) and if they actually want to help, they'll need to track me down by my account name, but given usage data is so far behind, actually looking up a customer will understandably be a century long process.... This is what they'll say -

Origin Energy 3w Sorry to hear about your experience! We understand how important it is to have up-to-date usage data. Delays can sometimes occur due to factors like network or meter data updates, but it shouldn’t be that far behind. We’d like to take a closer look into this for you! Please send us a PM on Facebook or at supportsocial@originenergy.com.au with your details so we can investigate further. Thanks - David

No issues during the initial 12m period, but beware of the loyalty tax! If you sign up to a good plan, you maintain that pricing for 12 months. At the end of the 12 months, they send you an email offering to put you on a rubbish plan that is at least 30% dearer. If you see the email, you have to contact them to ask to be put on a better plan. … Read more

Miss the email, and prepare for bill shock! When I queried this, they said they can't sign me up for a good plan without my consent; yet they can put me on a rip off plan without my consent! It an obvious money grab to penalize customers who don't realize.

Do NOT go near these beetroot monkeys. They cant even get my name right - bullying repeatedly. Refusing to accept payments for accounts. They are stypid, I competent and nuts. I have the receipts. Stay wide away. Use literally ANY other electricity company. Show details

I'm very disappointed with the origin energy app. It's 6 days since usage data has been made available... This "feature" is not a gimmick to me and I have an expectation that I'll be able to check the previous day's usage first thing in the morning. At this point it's Tuesday and the most recent data I can check is Wednesday last week, a whole 6 days ago. My question is why? Show details