Best Energy Providers

Been a while since you’ve looked over your energy plan? It’s a good idea to assess your bills and shop around to see if you can get a better deal, but before you do, you should know what to look out for when comparing energy providers. Continue reading...

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77 listings

Best Energy Provider

Kleenheat
  • Award Winner 2021
4.8 from 391 reviews

Priding itself on being the ‘local name in LPG’ for Western Australia and the Northern Territory, Kleenheat has been providing a reliable gas energy service for over 60 years.

Reliable residential gas service
Outstanding customer service
Affordable rates
Trustworthy local company operating for 60 years
Only services Western Australia and the Northern Territory
  • Transparency
    4.7 (308)
  • Customer Service
    4.8 (338)
  • Rates and Fees
    4.6 (290)
  • Services ProvidedGas
2nd Best Energy Provider
Enova Community Energy
4.9 from 88 reviews

Enova Community Energy prides itself on being a progressive, environmentally friendly energy company that refrains from using coal, oil or gas energy sources, focussing only on renewable energy.

Renewable energy sources
Not-for-profit eco projects
Affordable rates
  • Transparency
    4.9 (71)
  • Customer Service
    4.9 (75)
  • Rates and Fees
    4.7 (65)
  • Services ProvidedElectricity and Solar Feed-In Tariffs
3rd Best Energy Provider
CovaU
  • Award Winner 2022
4.4 from 1,307 reviews

CovaU is an Australian-owned electricity and gas energy provider that offers a wide range of energy plans, including Residential, Business, Industry & Commercial, Solar and GreenPower.

24/7 customer support
Excellent customer care
Versatile plan options
  • Transparency
    4.4 (407)
  • Customer Service
    4.6 (478)
  • Rates and Fees
    4.2 (399)
  • Services ProvidedElectricity and Gas
Energy Locals
4.2 from 259 reviews

Australian-owned and operated company Energy Locals aims to provide clean power that’s also cheap, with transparent and affordable pricing.

Clean energy
Cheap rates
Easy to switch over
  • Transparency
    4.2 (198)
  • Customer Service
    4.1 (208)
  • Rates and Fees
    4.1 (191)
Origin Energy
3.9 from 8,392 reviews

Origin Energy provides electricity, natural gas, LPG and solar energy solutions for homes, businesses and industrial customers.

Variety of plan options
Quality customer service
  • Transparency
    4.2 (4,615)
  • Customer Service
    4.4 (5,528)
  • Rates and Fees
    3.9 (3,867)
  • Services ProvidedElectricity, Gas and Solar Feed-In Tariffs

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Diamond Energy
3.9 from 95 reviews

Latest review: I had an extremely productive discussion with the Diamond Energy call centre - the staff member was incredibly knowledgeable, and was able to get deep into the technical aspects (and it was a

  • Transparency
    3.6 (14)
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    3.5 (21)
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    3.5 (19)
  • Services ProvidedElectricity and Solar Feed-In Tariffs
Pacific Hydro
4.5 from 33 reviews

Latest review: I am with Pacific Hydro with last one year. Straight forward electricity price. You no need to calculator for discount rates (one time pay), no discount movie tickets-ETC. i am very happy with them.

  • Transparency
    5.0 (1)
  • Customer Service
    5.0 (1)
  • Rates and Fees
    5.0 (1)
  • Services ProvidedElectricity
QEnergy
3.6 from 330 reviews

Latest review: Like every other power supplier, QEnergy have increased their rates. Mine went up 42% from my initial rates in January. However QEnergy tried to hold the increase off as long as possible. I've been

  • Transparency
    3.0 (52)
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    3.1 (60)
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    3.2 (49)
  • Services ProvidedElectricity
Globird Energy
3.5 from 297 reviews

Latest review: They charge monthly an "estimated" usage cost. The actual gas company only checks quaterly. On average i've been charged 3-400 dollars a month for Gas this winter. Upon investigation this is well

  • Transparency
    3.8 (188)
  • Customer Service
    3.9 (211)
  • Rates and Fees
    4.1 (187)
  • Services ProvidedElectricity, Gas and Solar Feed-In Tariffs
OVO Energy
4.3 from 34 reviews

Latest review: I’ve been a customer for a year and have never received bad customer service. They’re always quick to respond over chat and Anthony gives me information I didn’t know prior that makes my life easier!

  • Transparency
    4.3 (24)
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    4.5 (27)
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    4.3 (22)
Nectr
3.9 from 60 reviews

Latest review: Whenever I’ve contacted the team from Nectr I’ve always had great service. Carl was prompt and very hel

  • Transparency
    3.7 (43)
  • Customer Service
    3.9 (51)
  • Rates and Fees
    3.6 (37)
Smart Energy
3.8 from 69 reviews

Latest review: Since my battery was installed I've needed assistance with the cost of operation. Have called at least half a dozen times with the promise of a return call. It NEVER

  • Transparency
    3.8 (26)
  • Customer Service
    4.0 (55)
  • Rates and Fees
    3.8 (19)
1st Energy
3.3 from 319 reviews

Latest review: Had to fix the app not dropping out , power is fin

  • Transparency
    3.5 (186)
  • Customer Service
    3.6 (202)
  • Rates and Fees
    3.5 (173)
  • Services ProvidedElectricity
Locality Planning Energy
3.5 from 72 reviews

Latest review: LPE energy rang me last week about changing electricity providers. Said they can supply power at a completive rate. So I agreed to have one of their reps drop around to discuss pricing. I was more

  • Transparency
    3.7 (28)
  • Customer Service
    4.1 (43)
  • Rates and Fees
    4.1 (41)
  • Services ProvidedElectricity, Gas and Solar Feed-In Tariffs
Darebin Gas
3.5 from 66 reviews

Latest review: DAREBIN Gas has been servicing my evaporative cooler for many years. Their technicians arrive during the time frame agreed, always advise and quote if something needs to be replaced and are polite

  • Transparency
    4.1 (39)
  • Customer Service
    3.9 (42)
  • Rates and Fees
    3.6 (38)
  • Services ProvidedGas
Arc Energy Group
3.2 from 100 reviews

Latest review: I had set up of Power & Thermal done only a few days before moving into new building. Was very easily done and was talked through the process with very friendly customer service from Arc Energy. Have

  • Transparency
    2.6 (59)
  • Customer Service
    3.4 (77)
  • Rates and Fees
    3.2 (70)
  • Services ProvidedElectricity
Tango Energy
3.0 from 96 reviews

Tango Energy is an energy retailer that offers residential, small business, and commercial and industrial energy plans, as well as solar products and packages.

Easy to switch to
No lock-in contracts
Customers not always notified of plan changes
  • Transparency
    2.6 (59)
  • Customer Service
    2.8 (63)
  • Rates and Fees
    3.0 (59)
Dodo Power & Gas
2.7 from 565 reviews

Latest review: The billing page says I will be billed on the 11/8/22 in spite of there being a fortnightly payment plan which means I should be billed on the 18/8/22. This contradiction could not be fixed by the

  • Transparency
    3.2 (290)
  • Customer Service
    3.3 (312)
  • Rates and Fees
    3.3 (290)
  • Services ProvidedElectricity
Mojo Power
2.8 from 148 reviews

Latest review: Even if the electricity price has been increased, there is no reason to drop the daily usage graphs/updates. My graphs have not been updated since May. Looking for a new provider although they will

  • Transparency
    2.7 (30)
  • Customer Service
    2.3 (33)
  • Rates and Fees
    3.0 (29)
  • Services ProvidedElectricity and Solar Feed-In Tariffs
WinConnect
2.7 from 212 reviews

Latest review: Have been a customer for short time of 2.5 years but still received great service each time. Have recently applied for the changeover to Solar and found it quite timely but not at all a huge

  • Transparency
    2.5 (166)
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    2.8 (178)
  • Rates and Fees
    2.1 (154)
  • Services ProvidedElectricity
Page 1 of 4

Should I switch energy providers?

A lightbulb, a calculator, and a small model home on a desk.

There are a few reasons as to why you might want to switch energy providers. Sometimes, the value of deals deteriorates over time when the benefit period ends and costs increase.

Lots of customers are also swayed into an energy deal by ‘bait and switch’ tactics, which offer huge discounts when you sign up with a retailer, to only then have them raise prices without warning.

With energy prices rising, it could also be a good idea to reassess whether the plan you’re on is the most suited to your energy usage and budget.

Whether or not you switch energy providers is up to you, but it’s always a good idea to pay attention to your energy bill and see whether you’re getting a good deal.

How do I choose an energy provider?

Here’s what you should consider when you’re comparing gas and electricity providers.

Your usage

Make sure that the plan you’re going on is a good fit for your energy usage. A contract might, for example, offer discounts on off-peak energy use. While this may mean savings if you can realistically move activities to these times, it may increase your costs if you need to use energy at peak times.

Keep some of your previous bills with you when shopping around

Keeping copies of your last few energy bills handy while you shop around can help you easily see how much energy you use and how much you pay. This will make it simpler to compare deals across the market and find a better one.

Price

Your energy bill has 2 parts: a supply charge (also referred to as a service charge or fixed charge) and a usage charge.

The supply charge is how much it costs to connect electricity or gas to your home, and will appear on your bill as either cents per day or as a total amount for the billing period. You’ll be charged this even if you don’t use any electricity or gas.

The usage charge is the cost of the electricity or gas that you use.

  • For electricity, you’ll be billed in cents per kilowatt hour (c/kWh).
  • For natural gas, you’ll be billed cents per megajoule (c/MJ).

It’s important to look at the rate per kWh or MJ when comparing deals. Sometimes, your bill might show more than one usage charge, such as different usage charges depending on whether you used energy in peak, shoulder, or off-peak times.

Is it cheaper to buy gas and electricity together?

It isn’t necessarily cheaper to buy gas and electricity from the same retailer. In some cases, bundling both on a dual fuel plan may score you some discounts, but these could still be more expensive in the long run than paying for electricity from one provider and gas with another.

You should still compare base usage rates to make sure you’re getting a good deal. If a retailer offers a dual fuel discount but their underlying rates aren’t actually competitive, then it may not be worth it.

Although not necessarily cheaper, one advantage to consolidating gas and electricity under a single provider is that it can make paying bills and budgeting easier.

Type of contract

The tariff you’re charged will depend on what kind of contract you have with your provider, who may offer you either a standard retail contract or a market retail contract.

Standard retail contracts have set terms and conditions and cannot be changed by the provider. Under some of these contracts, the price you pay for energy is determined by the state or territory government. If you’ve never switched retailers, then you’ll likely be on this type of contract.

Market retail contracts have varied terms and conditions. They may cost less, offer renewable energy or discounts, and often have fixed terms where you’re charged an exit fee if you leave the contract early. In most cases, these types of offers will be cheaper in the long run and are more competitive out of the two.

A person turning on a light switch.

Fees

There may be some extra fees charged under your contract, including but not limited to:

  • Late fee: this is charged if you fail to pay your bill on time.
  • Credit card fee: a fee charged if you pay by credit card.
  • Early termination fee: if you’re on a fixed term contract, you may be charged a fee if you switch before the contract has ended.
  • Moving fee: some retailers charge this if you move home.

Payment method

Check billing and payment details, such as how and when you’re billed. Also see if the provider’s payment options are suited to you.

You should also check the provider’s hardship policy and what this entails, particularly if you’re working with a tighter budget. A hardship policy offers support and protection if you are struggling to pay your energy bill.

Discounts

You can sometimes get certain discounts for your energy bills, including:

  • Pay on time: applies if you pay your bill on time. If you don’t manage to pay a bill on time, you may however be hit with a late fee.
  • Email billing: sometimes offered if you choose to have your bills emailed instead of sent by mail. Conversely, some retailers will charge you a fee for a paper bill rather than offering this discount.
  • Direct debit: offered when you let your retailer directly take what you owe from your bank account, rather than waiting for you to pay your bill manually.

Just remember to keep in mind that often discounts are temporary. They may be nice extras, but don’t rely on them for savings in the long term.

You should check whether discounts apply to the whole bill (that is, both supply charges and usage charges) or just usage, because this can make quite a difference to what you’re actually saving.

Going green

There are also providers that are more environmentally friendly than others, but it can be difficult to cut through the noise with so many retailers advertising themselves as “green”.

Consider the following questions when assessing a retailer’s environmental impact:

  • Does the provider offer green energy products to let their customers support the renewable energy sector?
  • Does the provider offer carbon offsetting?
  • Does the provider support renewable energy industries? For example, do they support electric vehicles, or do they own assets like solar farms or wind farms?

GreenPower is renewable energy from companies across Australia that have been accredited by the government. If you’re interested in reducing greenhouse gas emissions and helping grow the renewable energy sector, then consider purchasing this. However, in some cases, you may be paying extra on top of your usage to offset your power.

Checklist before you switch

If you’ve found a plan that suits you and you’re ready to switch, go through the checklist below.

  • Check with your current provider to see if they can offer you a better deal. Some power providers will match or do better.
  • Know about your cooling-off rights. By law, when you enter a new energy contract, you have a cooling-off period of 10 business days, during which you can cancel the contract and not be charged an exit fee.
  • Check leaving fees. See whether you have to pay a fee to leave your current energy plan.
  • Check price changes. See whether prices can change on your new plan, and whether there are already any planned price changes.
  • See if you can get a concession. Rebates and concessions are typically offered to pensioners, low-income earners, and those with certain medical conditions.
  • Check the conditions of a contract. Ask what will happen at the end of your contract, including what you’ll need to do if you want to renew and what will happen if you want to switch providers.

Contact the new provider directly if you do decide to switch. The process of switching energy providers can take anywhere from 1 to 3 months to do, depending on your retailer and where you are in the payment cycle. Your energy supply won’t be interrupted if you choose to switch.

Look at the energy price fact sheet

Always read the energy price fact sheet of the electricity or gas plan you’re considering.

An energy retailer must provide a summary of a contract by law. This energy price fact sheet must include all costs and charges, payments and penalties for early termination, the contract date and duration, billing and payment details, as well as your rights and obligations.

The bottom line

It’s important to know the fine print of any power supplier and plan you’re considering switching over to. You could even ask a friend or family member to look over your new contract - a fresh set of eyes may pick up on even a minor detail that you’ve overlooked.

Cutting through the marketing and seeing an energy plan for what it is - including rates, fees, benefits, and more - is essential to helping you compare energy providers and find a good deal that means savings on your bills.

Disclaimer: The information on this website is for general information only. It should not be taken as constituting professional advice from the website owner - ProductReview.com.au. ProductReview.com.au is not a financial adviser. You should consider seeking independent legal, financial, taxation or other advice to check how the website information relates to your unique circumstances. ProductReview.com.au is not liable for any loss caused, whether due to negligence or otherwise arising from the use of, or reliance on, the information provided directly or indirectly, by use of this website.

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