Best Energy Providers

Been a while since you’ve looked over your energy plan? It’s a good idea to assess your bills and shop around to see if you can get a better deal. But before you do, you should know what to look out for when comparing energy providers. Continue reading...

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Based on 36,186 reviews
Energy Trade

Energy Trade

4.7  (1,294)
 Summary
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Marie
Marie
 
Great serviceRachael was very helpful and great service in helping us with our utilities. Show details
Energy Locals

Energy Locals 🏆 2024

4.7  (1,284)
 Summary
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Solar
Solar2 posts
 
Much better customer service than one seems to experience in this day and ageSo impressed with Energy Local. Very competitive rates. Customer service representative "Lea"' very professional and helpful. Thank You. Show details ·  1
Kleenheat

Kleenheat

4.8  (416)
 Summary
Leanne R.
Leanne R.WAGoldfields, WA
 
SafetyThink drivers are not supposed to smoke delivering product,also why would a passenger be with him in shorts and tank top.Not a good look Kleenheat Show details ·  1
Globird Energy

Globird Energy 🏆 2024

4.6  (2,360)
 Summary
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L A.
L A.
 
Resolving issue with incorrect estimated metre readingEleni from Customer Service promptly fixed the incorrect estimated metre reading and re-issue the gas bill readjusted. She also mentioned to raise the issue of replacing the cracked meter cover with the Supplier which has not yet been fixed at the time of writing, therefore can only give her 4 stars for now. Show details
CovaU

CovaU

4.5  (1,888)
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Gulshan P.
Gulshan P.
 
Ana customer service rep at CovaUSpoke with Ana ( Customer Service rep at CovaU) over the phone today regarding my query about my account. She was more than happy to assist. Very professional and friendly. She not only assisted me my account but also walked me through other processes as well. Five star for her. Show details
Smart Energy

Smart Energy

4.3  (331)
 Summary
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M A.
M A.
 
Smart Energy
Smart Energy   DM   
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Origin Energy

Origin Energy

4.0  (11,688)
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Melinda A.
Melinda A.SAEyre Peninsula, SA
 
5 star serviceFriendly and helpful, understanding and excellent advice,. Would reccommend to all. Show details
1st Energy

1st Energy

3.8  (516)
 Summary
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Unhappy
Unhappy9 posts
  Verified
Good plansVery good plans, but be sure you are put on the best available Show details
OVO Energy

OVO Energy

3.7  (467)
 Summary
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scotiwi
scotiwiAU6 posts
 
Nectr

Nectr

3.8  (143)
 Summary
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Feel Cheated
Feel CheatedVICGreater Melbourne (Metropolitan), VIC8 posts
 
UnbelievableUnbelievable the first energy retailer to actually respond to your account (Krissa) queries promptly. But I left them because they changed rate after I join in. Show details
Diamond Energy

Diamond Energy

3.9  (99)
 Summary
Wes
WesNSWSydney, NSW7 posts
 
Diamond Energy
Diamond Energy   DM   
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Pacific Hydro

Pacific Hydro

4.5  (33)
 Summary
S.Chitaranjan
S.ChitaranjanVICGreater Melbourne (Outer), VIC
 
No on time gimicks gamesI am with Pacific Hydro with last one year. Straight forward electricity price. You no need to calculator for discount rates (one time pay), no discount movie tickets-ETC. i am very happy with them.
s.chitaranjan
victoria Show details
QEnergy

QEnergy

3.6  (331)
 Summary
Jacob
JacobVICGreater Melbourne (Inner), VIC
 
Sumo Energy

Sumo Energy

3.4  (1,204)
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Steve
Steve
  Verified Electricity
Amber Electric

Amber Electric

3.5  (191)
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Kevin Z.
Kevin Z.QLDSouth East Queensland, QLD4 posts
 
Locality Planning Energy

Locality Planning Energy

3.4  (75)
 Summary
Kameron Klease
Kameron KleaseQLDSouth East Queensland, QLD
 
Bill Hero

Bill Hero

3.9  (28)
 Summary
Steve
SteveNSWSydney, NSW3 posts
 
Arc Energy Group

Arc Energy Group

3.2  (111)
 Summary
Jeffrey
Jeffrey
 
Great service from Jomelle at Arc EnergyJomelle from Arc was super quick and helpful in getting us connected to our gas and electricity as we had no power for the entire day. Even after work hours she would help us keep track of the technician that came to turn our electricity back on. Amazing experience from her and definitely would recommend to my friends and family. Show details
Dodo Power & Gas

Dodo Power & Gas

2.9  (752)
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Terry S
Terry SNSWIllawarra, NSW8 posts
 
Great Offer and ServiceEasy to deal with and great rates and quick response Show details ·  1
WinConnect

WinConnect

2.8  (253)
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Hugh
Hugh2 posts
 
Their prices are crazy, service breaks down all the time, Customer care are rudeThe prices are high, the services are unreliable and the staff are rude. Show details
Mojo Power

Mojo Power

2.8  (148)
 Summary
Mat
Mat4 posts
 
Powershop Australia

Powershop Australia

2.4  (559)
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Madrum
MadrumNSWSydney, NSW7 posts
 
Tango Energy

Tango Energy

2.4  (146)
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Richard
RichardNSWSydney, NSW5 posts
 
ACN Pacific Energy

ACN Pacific Energy

2.6  (68)
 Summary
Saving and laughing
Saving and laughingNSWSydney, NSW2 posts
 
ZEN Energy

ZEN Energy

3.4  (18)
 Summary
Vic
Vic
 
Zen is the way to goHighly recommend Zen. Great people to deal with, very professional. Now have a 16 panel system and my last monthly bill was $4.77. Total generation for the month of January 2024 was 1017kwh Show details
Energy Cloud Australia

Energy Cloud Australia

4.5  (8)
 Summary
John L
John L
  Fair Incentive
Great solar panelsWe’ve just had solar panels installed and the guys were very professional and efficient. Happy to recommend to all our friends. Great pricing too. Show details
ReAmped Energy

ReAmped Energy

2.2  (103)
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The D.
The D.NSWSydney, NSW9 posts
 
ReAmped Energy
ReAmped Energy   DM   
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Momentum Energy

Momentum Energy

2.0  (330)
 Summary
James
JamesNSWIllawarra, NSW5 posts
 
Natural Gas and Water

Natural Gas and Water

3.7  (9)
FFFan
FFFanACTCanberra Central 2601, ACT2 posts
 
Complete failure, long repair delays, terrible customer serviceInstalled our new ducted heater in Canberra only a couple of years ago. Constantly breaking down right when we need it the most, usually on a weekend when they don’t work or answer their phones. They take weeks to get the part in and then weeks to fit you into their schedule for repair. The latest repair worked for three days. Prepare to freeze. Show details
Red Energy

Red Energy

1.8  (1,059)
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Capricornia
CapricorniaCanberra12 posts
 
Red Energy
Red Energy   DM   
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Should I switch energy providers?

A lightbulb, a calculator, and a small model home on a desk.

There are a few reasons as to why you might want to switch energy providers. Sometimes, the value of deals deteriorates over time when the benefit period ends and costs increase.

Lots of customers are also swayed into an energy deal by ‘bait and switch’ tactics, which offer huge discounts when you sign up with a retailer, to only then have them raise prices without warning.

With energy prices rising, it could also be a good idea to reassess whether the plan you’re on is the most suited to your energy usage and budget.

Whether or not you switch energy providers is up to you, but it’s always a good idea to pay attention to your energy bill and see whether you’re getting a good deal.

How do I choose an energy provider?

Here’s what you should consider when you’re comparing gas and electricity providers.

Your usage

Make sure that the plan you’re going on is a good fit for your energy usage. A contract might, for example, offer discounts on off-peak energy use. While this may mean savings if you can realistically move activities to these times, it may increase your costs if you need to use energy at peak times.

Keep some of your previous bills with you when shopping around

Keeping copies of your last few energy bills handy while you shop around can help you easily see how much energy you use and how much you pay. This will make it simpler to compare deals across the market and find a better one.

Price

Your energy bill has 2 parts: a supply charge (also referred to as a service charge or fixed charge) and a usage charge.

The supply charge is how much it costs to connect electricity or gas to your home, and will appear on your bill as either cents per day or as a total amount for the billing period. You’ll be charged this even if you don’t use any electricity or gas.

The usage charge is the cost of the electricity or gas that you use.

  • For electricity, you’ll be billed in cents per kilowatt hour (c/kWh).
  • For natural gas, you’ll be billed cents per megajoule (c/MJ).

It’s important to look at the rate per kWh or MJ when comparing deals. Sometimes, your bill might show more than one usage charge, such as different usage charges depending on whether you used energy in peak, shoulder, or off-peak times.

Is it cheaper to buy gas and electricity together?

It isn’t necessarily cheaper to buy gas and electricity from the same retailer. In some cases, bundling both on a dual fuel plan may score you some discounts, but these could still be more expensive in the long run than paying for electricity from one provider and gas with another.

You should still compare base usage rates to make sure you’re getting a good deal. If a retailer offers a dual fuel discount but their underlying rates aren’t actually competitive, then it may not be worth it.

Although not necessarily cheaper, one advantage to consolidating gas and electricity under a single provider is that it can make paying bills and budgeting easier.

Type of contract

The tariff you’re charged will depend on what kind of contract you have with your provider, who may offer you either a standard retail contract or a market retail contract.

Standard retail contracts have set terms and conditions and cannot be changed by the provider. Under some of these contracts, the price you pay for energy is determined by the state or territory government. If you’ve never switched retailers, then you’ll likely be on this type of contract.

Market retail contracts have varied terms and conditions. They may cost less, offer renewable energy or discounts, and often have fixed terms where you’re charged an exit fee if you leave the contract early. In most cases, these types of offers will be cheaper in the long run and are more competitive out of the two.

A person turning on a light switch.

Fees

There may be some extra fees charged under your contract, including but not limited to:

  • Late fee: this is charged if you fail to pay your bill on time.
  • Credit card fee: a fee charged if you pay by credit card.
  • Early termination fee: if you’re on a fixed term contract, you may be charged a fee if you switch before the contract has ended.
  • Moving fee: some retailers charge this if you move home.

Payment method

Check billing and payment details, such as how and when you’re billed. Also see if the provider’s payment options are suited to you.

You should also check the provider’s hardship policy and what this entails, particularly if you’re working with a tighter budget. A hardship policy offers support and protection if you are struggling to pay your energy bill.

Discounts

You can sometimes get certain discounts for your energy bills, including:

  • Pay on time: applies if you pay your bill on time. If you don’t manage to pay a bill on time, you may however be hit with a late fee.
  • Email billing: sometimes offered if you choose to have your bills emailed instead of sent by mail. Conversely, some retailers will charge you a fee for a paper bill rather than offering this discount.
  • Direct debit: offered when you let your retailer directly take what you owe from your bank account, rather than waiting for you to pay your bill manually.

Just remember to keep in mind that often discounts are temporary. They may be nice extras, but don’t rely on them for savings in the long term.

You should check whether discounts apply to the whole bill (that is, both supply charges and usage charges) or just usage, because this can make quite a difference to what you’re actually saving.

Going green

There are also providers that are more environmentally friendly than others, but it can be difficult to cut through the noise with so many retailers advertising themselves as “green”.

Consider the following questions when assessing a retailer’s environmental impact:

  • Does the provider offer green energy products to let their customers support the renewable energy sector?
  • Does the provider offer carbon offsetting?
  • Does the provider support renewable energy industries? For example, do they support electric vehicles, or do they own assets like solar farms or wind farms?

GreenPower is renewable energy from companies across Australia that have been accredited by the government. If you’re interested in reducing greenhouse gas emissions and helping grow the renewable energy sector, then consider purchasing this. However, in some cases, you may be paying extra on top of your usage to offset your power.

Checklist before you switch

If you’ve found a plan that suits you and you’re ready to switch, go through the checklist below.

  • Check with your current provider to see if they can offer you a better deal. Some power providers will match or do better.
  • Know about your cooling-off rights. By law, when you enter a new energy contract, you have a cooling-off period of 10 business days, during which you can cancel the contract and not be charged an exit fee.
  • Check leaving fees. See whether you have to pay a fee to leave your current energy plan.
  • Check price changes. See whether prices can change on your new plan, and whether there are already any planned price changes.
  • See if you can get a concession. Rebates and concessions are typically offered to pensioners, low-income earners, and those with certain medical conditions.
  • Check the conditions of a contract. Ask what will happen at the end of your contract, including what you’ll need to do if you want to renew and what will happen if you want to switch providers.

Contact the new provider directly if you do decide to switch. The process of switching energy providers can take anywhere from 1 to 3 months to do, depending on your retailer and where you are in the payment cycle. Your energy supply won’t be interrupted if you choose to switch.

Look at the energy price fact sheet

Always read the energy price fact sheet of the electricity or gas plan you’re considering.

An energy retailer must provide a summary of a contract by law. This energy price fact sheet must include all costs and charges, payments and penalties for early termination, the contract date and duration, billing and payment details, as well as your rights and obligations.

The bottom line

It’s important to know the fine print of any power supplier and plan you’re considering switching over to. You could even ask a friend or family member to look over your new contract - a fresh set of eyes may pick up on even a minor detail that you’ve overlooked.

Cutting through the marketing and seeing an energy plan for what it is - including rates, fees, benefits, and more - is essential to helping you compare energy providers and find a good deal that means savings on your bills.

Disclaimer: The information on this website is for general information only. It should not be taken as constituting professional advice from the website owner - ProductReview.com.au. ProductReview.com.au is not a financial adviser. You should consider seeking independent legal, financial, taxation or other advice to check how the website information relates to your unique circumstances. ProductReview.com.au is not liable for any loss caused, whether due to negligence or otherwise arising from the use of, or reliance on, the information provided directly or indirectly, by use of this website.

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