Best Energy Providers
Energy Locals 🏆 2026
- See all
good service，and very kind between our conversation. thankyou so much Show details
Origin Energy
- See all
I'm very disappointed with the origin energy app. It's 6 days since usage data has been made available... This "feature" is not a gimmick to me and… Read more
I have an expectation that I'll be able to check the previous day's usage first thing in the morning. At this point it's Tuesday and the most recent data I can check is Wednesday last week, a whole 6 days ago. My question is why?
GloBird Energy 🏆 2026
- See all
Li is so helpful and committed to helping her customers even when the phone call ends. I called back many times and she had been monitoring my case… Read more
in the meantime, I could really tell she was wanting to make sure we would not go without power. Thank you for caring Li, really needed that support as it was a very stressful situation.
CovaU 🏆 2026
- See all
Opalyn Pangan was very helpful and thorough with my request. Thanks! Show details
1st Energy
- See all
It was so easy to transition across from my old retailer to 1st energy. All my questions were answered and when I spoke to another member of there… Read more
team and asked the questions again I was pleased to get the same type of answer really put my mind at ease
Kleenheat
Such Great Service As always Kleenheat helped me & sorted my enquiry instantly. Very helpful & friendly service, keep it up guys! Show details
Arc Energy Group
Not only was this brilliant service, informative, understanding of concerns, but a no nonsense let's get efficiently. Angelica, customer service award for next 3 years. Show details
Amber Electric
- See all
The best way to circumvent the rip-off electricity retailers who do nothing except charge a massive mark-up on Ausgrid's wholesale prices. A huge saving once paired with a decent size solar battery system. Show details
Smart Energy
- See all
Don't use this company, appalling service Door knockers looking for work for this company, if you need to search for work that should tell you… Read more
something, my husband arranged for them to do the installation, would not have happened if I was home. We Paid the deposit in mid November expecting to get the battery installed on the 2nd of December, only to be told they had no batteries, then told probably sometime in January, not actual date given then later told the 13th of February to be told no installer, then moved again to the 25th of February, we went the entire summer without the battery, I emailed and phoned Evelyn, Angela, Jordan and Mackenzie trying to get answers, with no luck, getting a full message bank account, or ignored my emails for weeks. I even called the help line that guarantees they will call within 24hrs, they NEVER called back. I was wanting a discount of the price due to all the issues stemming from their end, and was told in no uncertain terms that was not going to happen. Totally disgusted in the lack of communication from this company, do yourself a favour and go with someone else.
Hi Michelle, We’re really sorry to hear about your… Read more (+2 replies)
OVO Energy
- See all
Highly recommend with the service and easy to sign up. Only 8c between 12 to 6. I would share my referral link both we can get $120 credit.($180 for Ev plans) www.ovoenergy.com.au/refer/young1180 Show details
Sumo Energy
- See all
Beware of this deceptive company. Like many other customer experiences with SUMO, they bait new customers with attractive rates and then hike the… Read more
price substantially shortly after. Around 1 month after signing up, my rates increased by 25%. The whole point in changing companies was to save. Not so with SUMO. Furthermore, the so-called customer service is simply appalling. Had I known or checked that they didn't support standard email customer support, I would have never signed up. When finally reaching out to the so-called customer support team, with no member name added, they ignored replying to multiple queries regarding price hikes 6x over the national inflation rate. There should be at least a 6-12 month sign up price guarantee for new customers, it turns out to be 5 days. SUMO is clearly a company that holds its customers with a high degree of contempt. A cash cow to milk as they wish. It's deceptive behaviour that really requires the ACCC to clamp down on much harder. 1 star too many.
Dodo Power & Gas
- See all
I got ripped off. We've got solar panel, heat pump hot water and no EV. We are a 4 people family. We got charged for $1000 for Sep-Nov last year and… Read more
0 solar feed-in. The thing is our electricity usage pattern is quite consistent. our Spring and Autumn bills are always around $400. The ridiculous thing is 0 feed-in on this bill then 1700KW feed in on the next bill. We use a lot of heating in winnter and got charged $1000, and much less heating in Spring we still got charged $1000. They insist their billing is correct so I have to complaint to Energy & Water Ombudsman NSW.
Diamond Energy
I have been with Diamond Energy for 4 years and they have always been fantastic. They are an exceptional green energy supplier and their support team have always been fantastic. I heartily recommend them! Show details
Energy Locals Retail
A very professional and friendly team who are quick to respond to any queries one may have. Show details
Bill Hero
- See all
I’ve used Bill Hero for a number of years now & saved heaps on my Gas & Electricity bills (over $4k now). When I first started I was with one… Read more
provider and I tried to negotiate a better deal myself but they wouldn’t come to the party so I moved to another provider and signed up to Bill Hero. Within a month or two I was back with the original provider via Bill Hero and $200 better off. Sensational service. More recently my daughter & son-in-law signed up with Bill Hero and had a few teething problems after installing solar. I booked a call and could not be happier with the customer service received.
Arcline by RACV
Good company, good rates. I am happy with it. Much more cheaper supply fee than the others. To get $50 credit to your account do this: “When asked 'How did you hear about us', select 'Friend' and provide my account number 9158129.”… Show details
Pacific Hydro
No on time gimicks games – I am with Pacific Hydro with last one year. Straight forward electricity price. You no need to calculator for discount rates (one time pay), no… Read more
discount movie tickets-ETC. i am very happy with them. s.chitaranjan victoria
Red Energy
- See all
I've been with Red for years. I've always found them good. Easy to contact and helpful customer service staff. Show details
Nectr
- See all
Contacted Nectr and Luke Grainger came to my residence and explained what l required to power my house l accepted his advice and went ahead with a… Read more
solar and battery system. The system was installed and is working as expected. Very happy with Luke and the installation team. Many thanks and reckon mend.
WinConnect
- See all
Technician walked right past us and disconnected our power then never answered when we wanted to connect. Show details
Locality Planning Energy
- See all
Outrageous pricing and horrible customer service. Had to get the ombudsmen involved. Worst electricity supplier I’ve ever been with. Show details
Powershop Australia
- See all
I put up with in efficiencies and problems before moving to Powershop. So far they have far exceeded in their customer service skills. Staff are… Read more
friendly and helpful. They do not put me off but elect to try solve my issues. The other two popular companies failed in every respect. Having had to deal with months of problems it is pleasant to recieve updates on a regular basis from Powershop with out me having to request them.
Altogether
I genuinely don’t understand how this website design made it through approval. To log in, you have to complete a CAPTCHA. Fine, annoying, but I get… Read more
it. Then, after you’re already verified and signed into your account, you have to complete another CAPTCHA just to pay your own bill. Why am I being treated like a bot twice in the same session?
Paying a bill should be one of the simplest tasks on any website. Instead, it feels like solving puzzles just to give you my money. The image challenges are slow, sometimes unclear, and if you get one wrong, you’re stuck doing it again. It turns a basic task into a frustrating experience.
When I raised this issue, the suggested “solution” was to switch to direct debit, not to address the poor design or the unnecessary friction. That’s not fixing the problem; that’s avoiding it.
Security is important, but there are far better, more user-friendly ways to handle it without repeatedly interrupting legitimate customers. This feels outdated and poorly thought out.
Please fix the actual issue instead of making customers jump through hoops to access and pay for their own accounts.
ZEN Energy
Zen is the way to go – Highly recommend Zen. Great people to deal with, very professional. Now have a 16 panel system and my last monthly bill was $4.77. Total generation for the month of January 2024 was 1017kwh Show details
ReAmped Energy
- See all
Just wanted to say to all the whingers complaining here...you weren't complaining when your electricity was the cheapest it's ever been, my bill was… Read more
HALVED, after joining Reamped. I was very sorry when they had to cease trading because of a volatile market, but I check every now and then to see if they are operating, and when they do, I will be signing up again, because who doesn't want to pay $500 LESS per quarter for their power?
Aurora Energy
- See all
The Aurora+ app is a joke! When we moved into our house we noticed unusually high bills, we connected with Time of use tarriff. The bill prompted us… Read more
to change tarriffs to a flat rate, then after a lot of watching the app power trends we identified our meter tarriffs were backwards. This was rectified by the meter contractor. We then put a solar panel installation on to lower the bills and new heat pump and hot water timer, yet the bills seem to be growing. We are always in credit within the app and yet the amount deducted daily and usage daily aren't lining up, now that they've increased price per kwh and lowered feed in tarriff its time to look for someone else to provide power. The customer service agents must have a prerequisite to not read enquiries as they respond with emails that dont answer simple questions. There is no way via the app to accurately work out the funds in and out.
Energy Cloud Australia
Poor Quality without warranty service – The panel is broken in three months after installation. They refuse to replace it and blame you broke the panel. My friend also chose this company,… Read more
they did not link to electrical grid. One year later, my friend found out after checking electrical bills. They also refuse to provide any compensation. NO product warranty and performance warranty from this company!
Alinta Energy
- See all
I received 4 invoices on 16 March 2026 listing various credit amounts so I called Alinta, who transferred me twice to different departments, to find… Read more
out why there was a credit amount and to request it be reimbursed to my bank account. I was told they would call me to the next day at 6 pm to take up details for reimbursement. Nothing happened so far. Terrible customer service and avoid this company at all cost.
Hi, We are sorry to hear that you have… Read more
EnergyAustralia
- See all
They are the worst company to go with, they don’t care about loyal customers who have been with them for decades! Guys shop around and report them to… Read more
the ombudsman EWON they need to be investigated! I’m not paying my bill and will be seeking legal advice
Metered Energy
Dont go anywhere near them. Terrible customer service, horrible people. Show details
Should I switch energy providers?
There are a few reasons as to why you might want to switch energy providers. Sometimes, the value of deals deteriorates over time when the benefit period ends and costs increase.
Lots of customers are also swayed into an energy deal by ‘bait and switch’ tactics, which offer huge discounts when you sign up with a retailer, to only then have them raise prices without warning.
With energy prices rising, it could also be a good idea to reassess whether the plan you’re on is the most suited to your energy usage and budget.
Whether or not you switch energy providers is up to you, but it’s always a good idea to pay attention to your energy bill and see whether you’re getting a good deal.
How do I choose an energy provider?
Here’s what you should consider when you’re comparing gas and electricity providers.
Your usage
Make sure that the plan you’re going on is a good fit for your energy usage. A contract might, for example, offer discounts on off-peak energy use. While this may mean savings if you can realistically move activities to these times, it may increase your costs if you need to use energy at peak times.
Keep some of your previous bills with you when shopping around
Keeping copies of your last few energy bills handy while you shop around can help you easily see how much energy you use and how much you pay. This will make it simpler to compare deals across the market and find a better one.
Price
Your energy bill has two parts: a supply charge (also referred to as a service charge or fixed charge) and a usage charge.
The supply charge is how much it costs to connect electricity or gas to your home, and will appear on your bill as either cents per day or as a total amount for the billing period. You’ll be charged this even if you don’t use any electricity or gas.
The usage charge is the cost of the electricity or gas that you use.
- For electricity, you’ll be billed in cents per kilowatt hour (c/kWh).
- For natural gas, you’ll be billed cents per megajoule (c/MJ).
It’s important to look at the rate per kWh or MJ when comparing deals. Sometimes, your bill might show more than one usage charge, such as different usage charges depending on whether you used energy in peak, shoulder, or off-peak times.
Is it cheaper to buy gas and electricity together?
It isn’t necessarily cheaper to buy gas and electricity from the same retailer. In some cases, bundling both on a dual fuel plan may score you some discounts, but these could still be more expensive in the long run than paying for electricity from one provider and gas with another.
You should still compare base usage rates to make sure you’re getting a good deal. If a retailer offers a dual fuel discount but their underlying rates aren’t actually competitive, then it may not be worth it.
Although not necessarily cheaper, one advantage to consolidating gas and electricity under a single provider is that it can make paying bills and budgeting easier.
Type of contract
The tariff you’re charged will depend on what kind of contract you have with your provider, who may offer you either a standard retail contract or a market retail contract.
Standard retail contracts have set terms and conditions and cannot be changed by the provider. Under some of these contracts, the price you pay for energy is determined by the state or territory government. If you’ve never switched retailers, then you’ll likely be on this type of contract.
Market retail contracts have varied terms and conditions. They may cost less, offer renewable energy or discounts, and often have fixed terms where you’re charged an exit fee if you leave the contract early. In most cases, these types of offers will be cheaper in the long run and are more competitive out of the two.
Fees
There may be some extra fees charged under your contract, including but not limited to:
- Late fee: this is charged if you fail to pay your bill on time.
- Credit card fee: a fee charged if you pay by credit card.
- Early termination fee: if you’re on a fixed term contract, you may be charged a fee if you switch before the contract has ended.
- Moving fee: some retailers charge this if you move home.
Payment method
Check billing and payment details, such as how and when you’re billed. Also see if the provider’s payment options are suited to you.
You should also check the provider’s hardship policy and what this entails, particularly if you’re working with a tighter budget. A hardship policy offers support and protection if you are struggling to pay your energy bill.
Discounts
You can sometimes get certain discounts for your energy bills, including:
- Pay on time: applies if you pay your bill on time. If you don’t manage to pay a bill on time, you may however be hit with a late fee.
- Email billing: sometimes offered if you choose to have your bills emailed instead of sent by mail. Conversely, some retailers will charge you a fee for a paper bill rather than offering this discount.
- Direct debit: offered when you let your retailer directly take what you owe from your bank account, rather than waiting for you to pay your bill manually.
Just remember to keep in mind that often discounts are temporary. They may be nice extras, but don’t rely on them for savings in the long term.
You should check whether discounts apply to the whole bill (that is, both supply charges and usage charges) or just usage, because this can make quite a difference to what you’re actually saving.
Going green
There are also providers that are more environmentally friendly than others, but it can be difficult to cut through the noise with so many retailers advertising themselves as “green”.
Consider the following questions when assessing a retailer’s environmental impact:
- Does the provider offer green energy products to let their customers support the renewable energy sector?
- Does the provider offer carbon offsetting?
- Does the provider support renewable energy industries? For example, do they support electric vehicles, or do they own assets like solar farms or wind farms?
GreenPower is renewable energy from companies across Australia that have been accredited by the government. If you’re interested in reducing greenhouse gas emissions and helping grow the renewable energy sector, then consider purchasing this. However, in some cases, you may be paying extra on top of your usage to offset your power.
Checklist before you switch
If you’ve found a plan that suits you and you’re ready to switch, go through the checklist below.
- Check with your current provider to see if they can offer you a better deal. Some power providers will match or do better.
- Know about your cooling-off rights. By law, when you enter a new energy contract, you have a cooling-off period of 10 business days, during which you can cancel the contract and not be charged an exit fee.
- Check leaving fees. See whether you have to pay a fee to leave your current energy plan.
- Check price changes. See whether prices can change on your new plan, and whether there are already any planned price changes.
- See if you can get a concession. Rebates and concessions are typically offered to pensioners, low-income earners, and those with certain medical conditions.
- Check the conditions of a contract. Ask what will happen at the end of your contract, including what you’ll need to do if you want to renew and what will happen if you want to switch providers.
Contact the new provider directly if you do decide to switch. The process of switching energy providers can take anywhere from 1 to 3 months to do, depending on your retailer and where you are in the payment cycle. Your energy supply won’t be interrupted if you choose to switch.
Look at the energy price fact sheet
Always read the energy price fact sheet of the electricity or gas plan you’re considering.
An energy retailer must provide a summary of a contract by law. This energy price fact sheet must include all costs and charges, payments and penalties for early termination, the contract date and duration, billing and payment details, as well as your rights and obligations.
The bottom line
It’s important to know the fine print of any power supplier and plan you’re considering switching over to. You could even ask a friend or family member to look over your new contract - a fresh set of eyes may pick up on even a minor detail that you’ve overlooked.
Cutting through the marketing and seeing an energy plan for what it is - including rates, fees, benefits, and more - is essential to helping you compare energy providers and find a good deal that means savings on your bills.
Disclaimer: The information on this website is for general information only. It should not be taken as constituting professional advice from the website owner - ProductReview.com.au. ProductReview.com.au is not a financial adviser. You should consider seeking independent legal, financial, taxation or other advice to check how the website information relates to your unique circumstances. ProductReview.com.au is not liable for any loss caused, whether due to negligence or otherwise arising from the use of, or reliance on, the information provided directly or indirectly, by use of this website.
Compare, switch and save all in one place
Sorry to hear about your experience! We understand… Read more