Best Energy Providers
Energy Locals 🏆 2026
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Arash was very helpful and polite over the phone, taking his time to understand my query and identifying for me way to get a break from paying my… Read more
bills as I had not realised I had accumulated enough credit to be able to do this for hopefully the next 2 months. Thank you Arash!
Origin Energy
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Service is disgraceful. I’ve had no hot water for months and had an electrician come out and say Origins meter is the issue. They keep dodging. Each person that responds doesn’t read the history and I have to explain it again. Show details
GloBird Energy 🏆 2026
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I completed a form to receive a call back. Instead of a call I got an emailed form letter, described as a quote. I asked for a callback as i have some questions before signing up. Show details
CovaU 🏆 2026
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Good rates are available for some plans and customer service. Show details
1st Energy
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All good, straightforward explantion & friendly helpful staff to set up new Electricity a/c. Show details
Kleenheat
Always easy to deal with, online chat is perfect. Thanks again. Show details
Arc Energy Group
I called for assistance regarding billing and lovely Ms Angelica did not disappoint, so grateful for she’s always ready to help. Show details
Amber Electric
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Amber is what service and consumer value should all be about, not thinking about their profits unless they are providing you with value and excellent service. Show details
Smart Energy
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I had an ESS battery installed by Smart Energy in April (2026). The install was completed in one day and the battery has been working as intended… Read more
ever since by carrying most of the load during the 'shoulder' periods. It has been a worthwhile addition to the previously installed solar panels. The ESS battery receives good ratings and I am pleased that this is the battery Smart Energy has provided. Thank you.
OVO Energy
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With the mid 2026 rates changes, most companies are shocking people by almost doubling the daily service charge, I'm pleasantly surprised to see that… Read more
OVO has actually reduced my rates! Here's my referral code for $120-180(EV plan) over 12 months. You're welcome! www.ovoenergy.com.au/refer/vivianne1024
Sumo Energy
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impossible to cancel, been calling for 4 days now and yet to get throught to a real person, 10 people in the que and after 3 hours of waiting i… Read more
managed to get to 6 people left before they closed, callback feature ive tried 3 times now and have never recieved a call back yet. dogs**t service go fys
Energy Locals Retail
Always extremely helpful and understanding. Would highly recommend have only had amazing experiences with them. Show details
Diamond Energy
I have been with Diamond (I think) for two billing cycles and I switched to them to save the environment. They're more expensive than my previous… Read more
provider but I figured okay. I had an email yesterday saying that my supply fee will double in July, I wanted to talk to them and called today at 11:36 am, still waiting for a cal back at 5:32pm.
I guess I am now in the market for a new provider (who will talk to me).
I am very frustrated with the lack of communication.
Dodo Power & Gas
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Extremely poor customer service and lack of communication Extremely long wait times on the phone and when you email them you dont get a response … Read more
Emailed them approximately 1 month ago and am still waiting for a response If you want a customer focused company providing you with electricity then this isn't the company for you
Bill Hero
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It sounds great in theory but they then add an automatic annual renewal for those poor people who forget and make it impossible to cancel the… Read more
subscription. It’s unethical. There must be a way to cancel but I can’t work it out which means it’s not simple and that’s unethical.
Pacific Hydro
No on time gimicks games – I am with Pacific Hydro with last one year. Straight forward electricity price. You no need to calculator for discount rates (one time pay), no… Read more
discount movie tickets-ETC. i am very happy with them. s.chitaranjan victoria
Arcline by RACV
If you want to have a cheaper electricity rate, it is worthwhile to check witn RACV Arcline. New company and their rates are usually cheaper if you… Read more
are a RACV member depending on the suburb. I am happy with it. Much more cheaper supply fee than the others.
To get $50 credit to your account do this:
“When asked 'How did you hear about us', select 'Friend' and provide my account number 9111350.”
Red Energy
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I am an existing Red Energy customer trying to access the SSO free electricity offer, can't be done online yesterday, I tried to call 131806 few… Read more
times but the virtual assistant says that there is wait of 1 hour. Right now I am again on hold for about 20 minutes and this is the worst customer service.
Hello Kamran, We are sorry to learn of your… Read more
Nectr
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1 star because I can't do 0. I signed and approved my battery installation contract on 6 March 2026. It is now 29 June 2026 and I still do not have a… Read more
confirmed installation date.
The sales and quoting stage was responsive, but once the contract and finance were approved, communication dropped off badly. I have had to chase repeatedly for basic updates and clarity on what is happening.
The installation itself has not happened yet, so I cannot comment on workmanship, punctuality or handover. That is part of the issue, after almost four months, I am still waiting to be told when the system will actually be installed.
WinConnect
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Technician walked right past us and disconnected our power then never answered when we wanted to connect. Show details
Locality Planning Energy
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Had to go with these guys as electricity was locked in with the unit. Worse customer service, ridiculous fees. If you have a choice avoid at all costs negative five stars Show details
Powershop Australia
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Better than competition also easy to manage payments. Reliable for gas usage too. Show details
ZEN Energy
Zen is the way to go – Highly recommend Zen. Great people to deal with, very professional. Now have a 16 panel system and my last monthly bill was $4.77. Total generation for the month of January 2024 was 1017kwh Show details
Altogether
The setup process was at ease with only few minutes of time, it’s reliable with my hot water, electricity & gas. Show details
Aurora Energy
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The Aurora+ app is a joke! When we moved into our house we noticed unusually high bills, we connected with Time of use tarriff. The bill prompted us… Read more
to change tarriffs to a flat rate, then after a lot of watching the app power trends we identified our meter tarriffs were backwards. This was rectified by the meter contractor. We then put a solar panel installation on to lower the bills and new heat pump and hot water timer, yet the bills seem to be growing. We are always in credit within the app and yet the amount deducted daily and usage daily aren't lining up, now that they've increased price per kwh and lowered feed in tarriff its time to look for someone else to provide power. The customer service agents must have a prerequisite to not read enquiries as they respond with emails that dont answer simple questions. There is no way via the app to accurately work out the funds in and out.
Agas National
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I am not surprised that the reviews lean more toward the negative. Absolutely terrible people to deal with. They want excessive rates before work is… Read more
even agreed upon and try getting your money back when they dont even do the work. I dont understand how they are still in business they are that bad.
ReAmped Energy
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Just wanted to say to all the whingers complaining here...you weren't complaining when your electricity was the cheapest it's ever been, my bill was… Read more
HALVED, after joining Reamped. I was very sorry when they had to cease trading because of a volatile market, but I check every now and then to see if they are operating, and when they do, I will be signing up again, because who doesn't want to pay $500 LESS per quarter for their power?
Energy Cloud Australia
Poor Quality without warranty service – The panel is broken in three months after installation. They refuse to replace it and blame you broke the panel. My friend also chose this company,… Read more
they did not link to electrical grid. One year later, my friend found out after checking electrical bills. They also refuse to provide any compensation. NO product warranty and performance warranty from this company!
Alinta Energy
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As from 1st September 2026. Alinta Energy Will start charging fees for posting paper bills to your address and will also charge a fee for paying… Read more
power bills and gas bills at a Post office.. it's totally outrageous with today's global climate and the cost of living More cost to families. To avoid those charges bills can be paid online.. BUT An elderly person doesn't have a computer or internet and most likely doesn't know how to use a computer the only thing that a elderly person has is their pension which they withdraw from a Bank and pay their bills at a Post office which is convenient for them.. Not only the elderly person but there are many young families and people that can't afford to have the internet or computer and simply make their bills payments at a Post office.. With today's global climate and the cost of living its SIMPLY outrageous for ALINTA ENERGY to add more cost to a person's utility's . The Best thing to do is shop around for another provider.
Hi, We are sorry to hear of your dissatisfaction… Read more
EnergyAustralia
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No good rate offering to reward me as an on going 20years existing customer , quote online not showing exact new plan rate, as it’s saying it’s… Read more
only indicative , how fair is this when expecting a customer to sign a contract without knowing exactly how much to pay for 12 months at least , please improve
Should I switch energy providers?
There are a few reasons as to why you might want to switch energy providers. Sometimes, the value of deals deteriorates over time when the benefit period ends and costs increase.
Lots of customers are also swayed into an energy deal by ‘bait and switch’ tactics, which offer huge discounts when you sign up with a retailer, to only then have them raise prices without warning.
With energy prices rising, it could also be a good idea to reassess whether the plan you’re on is the most suited to your energy usage and budget.
Whether or not you switch energy providers is up to you, but it’s always a good idea to pay attention to your energy bill and see whether you’re getting a good deal.
How do I choose an energy provider?
Here’s what you should consider when you’re comparing gas and electricity providers.
Your usage
Make sure that the plan you’re going on is a good fit for your energy usage. A contract might, for example, offer discounts on off-peak energy use. While this may mean savings if you can realistically move activities to these times, it may increase your costs if you need to use energy at peak times.
Keep some of your previous bills with you when shopping around
Keeping copies of your last few energy bills handy while you shop around can help you easily see how much energy you use and how much you pay. This will make it simpler to compare deals across the market and find a better one.
Price
Your energy bill has two parts: a supply charge (also referred to as a service charge or fixed charge) and a usage charge.
The supply charge is how much it costs to connect electricity or gas to your home, and will appear on your bill as either cents per day or as a total amount for the billing period. You’ll be charged this even if you don’t use any electricity or gas.
The usage charge is the cost of the electricity or gas that you use.
- For electricity, you’ll be billed in cents per kilowatt hour (c/kWh).
- For natural gas, you’ll be billed cents per megajoule (c/MJ).
It’s important to look at the rate per kWh or MJ when comparing deals. Sometimes, your bill might show more than one usage charge, such as different usage charges depending on whether you used energy in peak, shoulder, or off-peak times.
Is it cheaper to buy gas and electricity together?
It isn’t necessarily cheaper to buy gas and electricity from the same retailer. In some cases, bundling both on a dual fuel plan may score you some discounts, but these could still be more expensive in the long run than paying for electricity from one provider and gas with another.
You should still compare base usage rates to make sure you’re getting a good deal. If a retailer offers a dual fuel discount but their underlying rates aren’t actually competitive, then it may not be worth it.
Although not necessarily cheaper, one advantage to consolidating gas and electricity under a single provider is that it can make paying bills and budgeting easier.
Type of contract
The tariff you’re charged will depend on what kind of contract you have with your provider, who may offer you either a standard retail contract or a market retail contract.
Standard retail contracts have set terms and conditions and cannot be changed by the provider. Under some of these contracts, the price you pay for energy is determined by the state or territory government. If you’ve never switched retailers, then you’ll likely be on this type of contract.
Market retail contracts have varied terms and conditions. They may cost less, offer renewable energy or discounts, and often have fixed terms where you’re charged an exit fee if you leave the contract early. In most cases, these types of offers will be cheaper in the long run and are more competitive out of the two.
Fees
There may be some extra fees charged under your contract, including but not limited to:
- Late fee: this is charged if you fail to pay your bill on time.
- Credit card fee: a fee charged if you pay by credit card.
- Early termination fee: if you’re on a fixed term contract, you may be charged a fee if you switch before the contract has ended.
- Moving fee: some retailers charge this if you move home.
Payment method
Check billing and payment details, such as how and when you’re billed. Also see if the provider’s payment options are suited to you.
You should also check the provider’s hardship policy and what this entails, particularly if you’re working with a tighter budget. A hardship policy offers support and protection if you are struggling to pay your energy bill.
Discounts
You can sometimes get certain discounts for your energy bills, including:
- Pay on time: applies if you pay your bill on time. If you don’t manage to pay a bill on time, you may however be hit with a late fee.
- Email billing: sometimes offered if you choose to have your bills emailed instead of sent by mail. Conversely, some retailers will charge you a fee for a paper bill rather than offering this discount.
- Direct debit: offered when you let your retailer directly take what you owe from your bank account, rather than waiting for you to pay your bill manually.
Just remember to keep in mind that often discounts are temporary. They may be nice extras, but don’t rely on them for savings in the long term.
You should check whether discounts apply to the whole bill (that is, both supply charges and usage charges) or just usage, because this can make quite a difference to what you’re actually saving.
Going green
There are also providers that are more environmentally friendly than others, but it can be difficult to cut through the noise with so many retailers advertising themselves as “green”.
Consider the following questions when assessing a retailer’s environmental impact:
- Does the provider offer green energy products to let their customers support the renewable energy sector?
- Does the provider offer carbon offsetting?
- Does the provider support renewable energy industries? For example, do they support electric vehicles, or do they own assets like solar farms or wind farms?
GreenPower is renewable energy from companies across Australia that have been accredited by the government. If you’re interested in reducing greenhouse gas emissions and helping grow the renewable energy sector, then consider purchasing this. However, in some cases, you may be paying extra on top of your usage to offset your power.
Checklist before you switch
If you’ve found a plan that suits you and you’re ready to switch, go through the checklist below.
- Check with your current provider to see if they can offer you a better deal. Some power providers will match or do better.
- Know about your cooling-off rights. By law, when you enter a new energy contract, you have a cooling-off period of 10 business days, during which you can cancel the contract and not be charged an exit fee.
- Check leaving fees. See whether you have to pay a fee to leave your current energy plan.
- Check price changes. See whether prices can change on your new plan, and whether there are already any planned price changes.
- See if you can get a concession. Rebates and concessions are typically offered to pensioners, low-income earners, and those with certain medical conditions.
- Check the conditions of a contract. Ask what will happen at the end of your contract, including what you’ll need to do if you want to renew and what will happen if you want to switch providers.
Contact the new provider directly if you do decide to switch. The process of switching energy providers can take anywhere from 1 to 3 months to do, depending on your retailer and where you are in the payment cycle. Your energy supply won’t be interrupted if you choose to switch.
Look at the energy price fact sheet
Always read the energy price fact sheet of the electricity or gas plan you’re considering.
An energy retailer must provide a summary of a contract by law. This energy price fact sheet must include all costs and charges, payments and penalties for early termination, the contract date and duration, billing and payment details, as well as your rights and obligations.
The bottom line
It’s important to know the fine print of any power supplier and plan you’re considering switching over to. You could even ask a friend or family member to look over your new contract - a fresh set of eyes may pick up on even a minor detail that you’ve overlooked.
Cutting through the marketing and seeing an energy plan for what it is - including rates, fees, benefits, and more - is essential to helping you compare energy providers and find a good deal that means savings on your bills.
Disclaimer: The information on this website is for general information only. It should not be taken as constituting professional advice from the website owner - ProductReview.com.au. ProductReview.com.au is not a financial adviser. You should consider seeking independent legal, financial, taxation or other advice to check how the website information relates to your unique circumstances. ProductReview.com.au is not liable for any loss caused, whether due to negligence or otherwise arising from the use of, or reliance on, the information provided directly or indirectly, by use of this website.
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