Best Energy Providers

Been a while since you’ve looked over your energy plan? It’s a good idea to assess your bills and shop around to see if you can get a better deal. But before you do, you should know what to look out for when comparing energy providers. Continue reading...

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Based on 35,226 reviews
Energy Locals

Energy Locals 🏆 2024

4.7  (1,553)
 Summary
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Rajender S.
Rajender S.
 
Friendly, timely and precise serviceGreat timely service and clarification by Mollie. Not only reversed the late fees but also guided me on the clear steps for setting up the direct debit and the benefits thereof. Show details ·  1
Kleenheat

Kleenheat

4.8  (419)
 Summary
Teens
Teens2 posts
 
Excellent customer serviceExcellent customer service. Carlie was prompt with responding and resolved my issue in less than 5 minutes. Very happy and impressed. Show details ·  1
Globird Energy

Globird Energy 🏆 2024

4.6  (2,413)
 Summary
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Colin
ColinNSW2 posts
 
Obviously well structed marketing company that delivers the goodsNeeding information regarding my account & once again an informative & very prompt reply from Melody. Show details
CovaU

CovaU

4.5  (2,009)
 Summary
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David
DavidVIC2 posts
 
Very happyOffer quarterly bills which I prefer. Offered a discount on the default price. Two months later when I was bombarded with discount offers, CovaU matched and exceeded the other offers. Thanks Roselyne Show details
Smart Energy

Smart Energy

4.3  (340)
 Summary
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Jen B
Jen B2 posts
 
Origin Energy

Origin Energy

4.0  (11,907)
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Brett C.
Brett C.2 posts
  Verified
Origin Energy
Origin Energy   DM   
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OVO Energy

OVO Energy

3.8  (561)
 Summary
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sufiom
sufiomQLD4 posts
 
1st Energy

1st Energy

3.8  (533)
 Summary
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Warwick Y
Warwick Y
  Verified
1st Energy is 1st for serviceThe 1st Energy staff are friendly and helpful. They answered my inquiry quickly and efficiently and I didn’t have to wait on the call for a long time before I was answered. Show details ·  1
Diamond Energy

Diamond Energy

3.9  (99)
 Summary
Wes
WesNSW7 posts
 
Diamond Energy
Diamond Energy   DM   
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Pacific Hydro

Pacific Hydro

4.5  (33)
 Summary
S.Chitaranjan
S.ChitaranjanVIC
 
No on time gimicks gamesI am with Pacific Hydro with last one year. Straight forward electricity price. You no need to calculator for discount rates (one time pay), no discount movie tickets-ETC. i am very happy with them.
s.chitaranjan
victoria Show details
Nectr

Nectr

3.7  (152)
 Summary
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Les D.
Les D.NSW12 posts
  Verified
Highly recommendBeen with them for year and haven't had any problems, Have done numerous price comparisons over the years, and they have always been the best priced. Show details
Sumo Energy

Sumo Energy

3.4  (1,256)
 Summary
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Felix R.
Felix R.QLD
  Electricity
Great customer serviceChelsea was extremely helpful with my query however Sumo's Solar FIT is below average Show details
Amber Electric

Amber Electric

3.5  (248)
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Marto
MartoNSW14 posts
 
Responsiveness… Customer ServiceStarting to get disappointed with responsiveness here…
Good Product… but seems like inability to service effectively? Show details
Bill Hero

Bill Hero

4.1  (34)
 Summary
Audrey B.
Audrey B.VIC
 
SavingsPrompt, professional customer service. Bill Hero's process is streamlined and saves time. Up to $3000 dollars in savings by switching gas and electricity. Show details ·  1
Locality Planning Energy

Locality Planning Energy

3.3  (77)
 Summary
Loui
LouiTAS5 posts
 
Shame on you LPESAY CLEAR
Extremely expensive and zero customer service been waiting in excess of 4 months for metre check as the usage is out of control in excess of $300 a month for 2 people shame on you LPE Show details
Dodo Power & Gas

Dodo Power & Gas

2.9  (777)
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Gayle
GayleVIC2 posts
 
Helped me with my Electricity and Gas account keeping me informed of best pricingExcellent customer service agent very helpful, quick and attentive to needs and queries. Show details
Arc Energy Group

Arc Energy Group

3.1  (112)
 Summary
Tim G.
Tim G.NSW2 posts
 
The worst utility company I have ever experiencedThe worst user interface for online payment. Also I don't receive a bill and then they send an "overdue" reminder, this has happened several times. Customer service is atrocious to say the least. They're happy to send me 8 text messages in an hour to pay a bill that I already paid and at 7pm after hours when I can not contact them. Show details
WinConnect

WinConnect

2.7  (256)
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Wilson C.
Wilson C.7 posts
 
Very bad customer serviceTrying to connect the electricity over the weekend, it could not be done within the weekend, which is understandable as it's not working hours. But when I tried to ask how I know it's connected or not, the customer service staff could not give me the expected answer upfront, but just round and round telling me the "standard statements". Show details
Powershop Australia

Powershop Australia

2.4  (574)
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Yang
YangQLD
  Verified
ACN Pacific Energy

ACN Pacific Energy

2.6  (68)
 Summary
Saving and laughing
Saving and laughingNSW2 posts
 
Tango Energy

Tango Energy

2.4  (148)
 Summary
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SAK38
SAK38VIC2 posts
 
Stand alone gas prices need to come down, too expensive!Stand alone gas prices need to come down, too expensive. Tango Gas must return to how it was when it started out. Tango had some of the best gas prices when it started offering, now they are wandered of course and hopefully will get back to being competitive again and reduce gas prices! Show details
ZEN Energy

ZEN Energy

3.4  (18)
 Summary
Vic
Vic
 
Zen is the way to goHighly recommend Zen. Great people to deal with, very professional. Now have a 16 panel system and my last monthly bill was $4.77. Total generation for the month of January 2024 was 1017kwh Show details
Energy Cloud Australia

Energy Cloud Australia

4.5  (8)
 Summary
John L
John L
  Fair Incentive
Great solar panelsWe’ve just had solar panels installed and the guys were very professional and efficient. Happy to recommend to all our friends. Great pricing too. Show details
ReAmped Energy

ReAmped Energy

2.2  (104)
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amcdee
amcdeeNSW3 posts
 
scam companyI have been having similar experiences to many other customers. I was promised a refund and I have been chasing ReAmped for months for them to process the refund. I have provided them with all the information they need to process the refund and now Im simply being ignored. This company is a scam. Show details
ReAmped Energy
ReAmped Energy   DM   
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Momentum Energy

Momentum Energy

2.0  (334)
 Summary
Tom W
Tom WNSW2 posts
 
Natural Gas and Water

Natural Gas and Water

3.7  (9)
 Summary
FFFan
FFFanACT2 posts
 
Complete failure, long repair delays, terrible customer serviceInstalled our new ducted heater in Canberra only a couple of years ago. Constantly breaking down right when we need it the most, usually on a weekend when they don’t work or answer their phones. They take weeks to get the part in and then weeks to fit you into their schedule for repair. The latest repair worked for three days. Prepare to freeze. Show details
Red Energy

Red Energy

1.8  (1,072)
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Frank
Frank
 
Red Energy
Red Energy   DM   
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Ausgrid

Ausgrid

2.1  (46)
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RGF
RGF2 posts
 
Massive environmental fail0 stars. They've just removed our trees without consent as they don't want to pay for them to be trimmed clear of the power lines annually. Massive environmental and community fail for the sake of business income. Show details
Alinta Energy

Alinta Energy

1.8  (1,540)
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Jack G
Jack GQLD
 
Knows the product. Good mannersFantastic service. Young lady knew her product witch was good. Happy customer. Until the bill comes but sign up was easy and good service Show details
Metered Energy

Metered Energy

1.9  (87)
 Summary
Tez
TezQLD4 posts
 
Team membersAs a customer of metered energy I'd like to thank Zac T for really going above and beyond to help with what I needed doing for my account. The team at metered energy have always been so helpful, best electricity company to date Ive been with. Show details

A lightbulb, a calculator, and a small model home on a desk.

Should I switch energy providers?

There are a few reasons as to why you might want to switch energy providers. Sometimes, the value of deals deteriorates over time when the benefit period ends and costs increase.

Lots of customers are also swayed into an energy deal by ‘bait and switch’ tactics, which offer huge discounts when you sign up with a retailer, to only then have them raise prices without warning.

With energy prices rising, it could also be a good idea to reassess whether the plan you’re on is the most suited to your energy usage and budget.

Whether or not you switch energy providers is up to you, but it’s always a good idea to pay attention to your energy bill and see whether you’re getting a good deal.

How do I choose an energy provider?

Here’s what you should consider when you’re comparing gas and electricity providers.

Your usage

Make sure that the plan you’re going on is a good fit for your energy usage. A contract might, for example, offer discounts on off-peak energy use. While this may mean savings if you can realistically move activities to these times, it may increase your costs if you need to use energy at peak times.

Keep some of your previous bills with you when shopping around

Keeping copies of your last few energy bills handy while you shop around can help you easily see how much energy you use and how much you pay. This will make it simpler to compare deals across the market and find a better one.

Price

Your energy bill has two parts: a supply charge (also referred to as a service charge or fixed charge) and a usage charge.

The supply charge is how much it costs to connect electricity or gas to your home, and will appear on your bill as either cents per day or as a total amount for the billing period. You’ll be charged this even if you don’t use any electricity or gas.

The usage charge is the cost of the electricity or gas that you use.

  • For electricity, you’ll be billed in cents per kilowatt hour (c/kWh).
  • For natural gas, you’ll be billed cents per megajoule (c/MJ).

It’s important to look at the rate per kWh or MJ when comparing deals. Sometimes, your bill might show more than one usage charge, such as different usage charges depending on whether you used energy in peak, shoulder, or off-peak times.

Is it cheaper to buy gas and electricity together?

It isn’t necessarily cheaper to buy gas and electricity from the same retailer. In some cases, bundling both on a dual fuel plan may score you some discounts, but these could still be more expensive in the long run than paying for electricity from one provider and gas with another.

You should still compare base usage rates to make sure you’re getting a good deal. If a retailer offers a dual fuel discount but their underlying rates aren’t actually competitive, then it may not be worth it.

Although not necessarily cheaper, one advantage to consolidating gas and electricity under a single provider is that it can make paying bills and budgeting easier.

Type of contract

The tariff you’re charged will depend on what kind of contract you have with your provider, who may offer you either a standard retail contract or a market retail contract.

Standard retail contracts have set terms and conditions and cannot be changed by the provider. Under some of these contracts, the price you pay for energy is determined by the state or territory government. If you’ve never switched retailers, then you’ll likely be on this type of contract.

Market retail contracts have varied terms and conditions. They may cost less, offer renewable energy or discounts, and often have fixed terms where you’re charged an exit fee if you leave the contract early. In most cases, these types of offers will be cheaper in the long run and are more competitive out of the two.

A person turning on a light switch.

Fees

There may be some extra fees charged under your contract, including but not limited to:

  • Late fee: this is charged if you fail to pay your bill on time.
  • Credit card fee: a fee charged if you pay by credit card.
  • Early termination fee: if you’re on a fixed term contract, you may be charged a fee if you switch before the contract has ended.
  • Moving fee: some retailers charge this if you move home.

Payment method

Check billing and payment details, such as how and when you’re billed. Also see if the provider’s payment options are suited to you.

You should also check the provider’s hardship policy and what this entails, particularly if you’re working with a tighter budget. A hardship policy offers support and protection if you are struggling to pay your energy bill.

Discounts

You can sometimes get certain discounts for your energy bills, including:

  • Pay on time: applies if you pay your bill on time. If you don’t manage to pay a bill on time, you may however be hit with a late fee.
  • Email billing: sometimes offered if you choose to have your bills emailed instead of sent by mail. Conversely, some retailers will charge you a fee for a paper bill rather than offering this discount.
  • Direct debit: offered when you let your retailer directly take what you owe from your bank account, rather than waiting for you to pay your bill manually.

Just remember to keep in mind that often discounts are temporary. They may be nice extras, but don’t rely on them for savings in the long term.

You should check whether discounts apply to the whole bill (that is, both supply charges and usage charges) or just usage, because this can make quite a difference to what you’re actually saving.

Going green

There are also providers that are more environmentally friendly than others, but it can be difficult to cut through the noise with so many retailers advertising themselves as “green”.

Consider the following questions when assessing a retailer’s environmental impact:

  • Does the provider offer green energy products to let their customers support the renewable energy sector?
  • Does the provider offer carbon offsetting?
  • Does the provider support renewable energy industries? For example, do they support electric vehicles, or do they own assets like solar farms or wind farms?

GreenPower is renewable energy from companies across Australia that have been accredited by the government. If you’re interested in reducing greenhouse gas emissions and helping grow the renewable energy sector, then consider purchasing this. However, in some cases, you may be paying extra on top of your usage to offset your power.

Checklist before you switch

If you’ve found a plan that suits you and you’re ready to switch, go through the checklist below.

  • Check with your current provider to see if they can offer you a better deal. Some power providers will match or do better.
  • Know about your cooling-off rights. By law, when you enter a new energy contract, you have a cooling-off period of 10 business days, during which you can cancel the contract and not be charged an exit fee.
  • Check leaving fees. See whether you have to pay a fee to leave your current energy plan.
  • Check price changes. See whether prices can change on your new plan, and whether there are already any planned price changes.
  • See if you can get a concession. Rebates and concessions are typically offered to pensioners, low-income earners, and those with certain medical conditions.
  • Check the conditions of a contract. Ask what will happen at the end of your contract, including what you’ll need to do if you want to renew and what will happen if you want to switch providers.

Contact the new provider directly if you do decide to switch. The process of switching energy providers can take anywhere from 1 to 3 months to do, depending on your retailer and where you are in the payment cycle. Your energy supply won’t be interrupted if you choose to switch.

Look at the energy price fact sheet

Always read the energy price fact sheet of the electricity or gas plan you’re considering.

An energy retailer must provide a summary of a contract by law. This energy price fact sheet must include all costs and charges, payments and penalties for early termination, the contract date and duration, billing and payment details, as well as your rights and obligations.

The bottom line

It’s important to know the fine print of any power supplier and plan you’re considering switching over to. You could even ask a friend or family member to look over your new contract - a fresh set of eyes may pick up on even a minor detail that you’ve overlooked.

Cutting through the marketing and seeing an energy plan for what it is - including rates, fees, benefits, and more - is essential to helping you compare energy providers and find a good deal that means savings on your bills.

Disclaimer: The information on this website is for general information only. It should not be taken as constituting professional advice from the website owner - ProductReview.com.au. ProductReview.com.au is not a financial adviser. You should consider seeking independent legal, financial, taxation or other advice to check how the website information relates to your unique circumstances. ProductReview.com.au is not liable for any loss caused, whether due to negligence or otherwise arising from the use of, or reliance on, the information provided directly or indirectly, by use of this website.

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