Origin Energy

Best power company – Origin in my view is the best electricity company in Australia to deal with. They offer the best feed in solar tarrifs in Australia and they have the best mobile app. The app is very easy to navigate Show details ·  3

Received my Origin Account , the letter had been opened & taped closed ?? Which I found Strange since I was advised my details were compromised with the recent Hack I Tried calling Origin , couldnt get through. Called there dedicate line & still couldn't get through . Theres More , but appears my post of this last week never got published?? … Read more

Update Origin Did Contact me . And there Inept Response had NO MENTION of Tampered Mail ?? Only a free subscription to A Company that Appears to be a Data Centre. They've Refused To Respond to Addirional Emails. And I Did Request A Copy Of The "Whatever" was in the Tampered Irigin Posted Mail Envelope. Lets See If They Send Me A Copy ??

Sorry, but my issue has not been resolved. I will now see if I can get any satisfaction by phoning tomorrow (Wed 19 aud). I have been told 3 different things about thr one Gas Bill. Cheers Sandra Downey Show details

Out of nowhere they stopped services to my property for gas because it was non compliant. I got a plumber out and everything was fine. I asked for my money back but they will not return it just the my account is credited but for what because they won't give me a services. So I get a new company which was great because they honestly half the price.… Read more

Today origin energy came onto my property with out permission and stole the gas bottles of the other company, I got it on cctv. I called origin to let them know they made a mistaken and I was informed to call the police. So now I have no way to cook and no hot water and have had to go to the police for something that I was happy to say was an accident. I just need gas and my money back. Never go with this company, they don't want customers and they want to get there staff involved with the police.

Prompt efficient Service – Very prompt and helpful replies to my email enquiries properly answered Show details ·  2

I was contacted by Origin and informed I was due a refund on a closed electricity account. When I filled in the appropriate form, I was told I was NOT due a refund. I have since been told I am due a refund and I'm trying to have the amount refunded directly to my bank account. The process has been ongoing for about 2 weeks. Show details ·  1

I would have rated them "No Star" if it was possible. I wasn't sure I was on the best electricity plan so I did a comparison of energy (electricity) providers. As a consequence, I emailed my current provider (Origin) on 5 July at… Read more

<hello@origin.com.au>. I had a response from "Jezryl" on 6 July offering a better plan option. I tried changing on-line but couldn't find the suggested plan! I emailed back and, on 9 July I got a response from "Andy" stating I'd have to actually call Origin on 132461 to make the change. I have tried calling that number several times, not always getting through. However, whenever I did get to talk to someone, I was told that only Andy could move me onto the suggested plan. Each time they'd ask when I'd be available, I'd tell them, they would then say they had "pinged" Andy and that he'd call me. It's now 18 July and I'm still waiting on that call from Andy. Interestingly, I got an email from Origin on 11 July asking, "Were we all kinds of useful"? Obviously, the Origin Survey People are in the dark about what their Customer Service People actually do.

For 2 months I wasn't getting my electricity bills. I called multiple times, but every time someone said they received the call and would inform me, but they never did. John was incredible. I gave me his email address. He called me back to let me know the updates. I really liked his service. He’s the best Show details ·  1

Today the Origin representative was very helpful and attentive and understanding and sorted out all my problems very quickly and effectively I appreciate the time and the consideration taken Show details ·  1

The only customer service person, who not only listened to me, but showed empathy & support with kindness from this company. His name is Sam and he has continued to communicate with me and put my mind at ease at a difficult time, with regard to my bills! Show details ·  1

I wouldn't give this company one star. Where do I start? Incompetent/Tending on Corporate bullies. For years I've been receiving 'estimated' bills which have usually been more, sometimes much more, than what we have used. Our meter is behind a gate which is easily accessible. 15 metres away there is another (steel) gate about 2.4m tall. We have 2… Read more

Jack Russell dogs which the 2.4m gate prevents from reaching the meter area. Time and time again the reason given for an 'estimated' reading was the dogs, ie; access couldn't be gained to the meter because of the presence of dogs at the meter. But the dogs have ALWAYS been at least 15 metres away behind the steel gate. On one occasion, they didn't do an actual read of our meter for almost 18 months and the estimated bills were usually more than the readings. Often, I don't pay our bills on time, but I pay progressive payments towards the total as finances allow. So I am often late paying the full amount. I have tried to ring to make payment plans but the phone queues are usually lengthy. This doesn't stop Origin from regularly sending text messages, often bordering on sarcastic, requesting payment. Today, I received an email warning me Origin is organizing a 'collection' agency to collect the last remaining $35.96 of the current bill (which I paid yesterday). That was the last straw. Have I paid late? Yes. Do I make regular payments towards each bill? Yes. Do I always make these regular payments? Yes. Though not paid in full by the due date, each bill is paid in a reasonable time and Origin receive their money. I don't, and have never owed thousands. I have a chronic illness which has considerably limited income. In my defence I, like many, would say we are living in the worse cost of living crises for 40 years & we do our best to make the money go around to where it should. And for years, thanks to Net Zero, our power prices have been skyrocketing. I wonder how others are going with the bills juggling battle? Or are many losing the battle as I suspect. There is no such thing as a compassionate Bank. And it seems to me, the same can be said about Origin Energy.

Giving one star because i can't give zero. Told origin lpg about the tricky access at my property and asked them to send a small vehicle. They assured me they would. But instead they send a 6 tonne truck and scratch it trying to get past a boulder. I think "they won't be stupid enough to do that again!". But i underestimated their stupidity! They… Read more

send the same size truck again, and this time nearly get it bogged, and stuck for 30 minutes and tear up my lawn. I don't ask for new lawn, just a leaf of soil to fill the ditches they have created in my lawn. They ignore repeated emails and phone calls for 6 weeks before finally agreeing to send a load of soil. It never arrives. I ring several more times and they agree to pay for the load of soil. Still haven't got the money out of them and now they refuse to bring me gas even though they have underhandedly destroyed most of the competition. I wouldn't consider origin if I were you because they don't look after their customers

I switched to Origin 6 months ago being promised 20% pensioner discount through SA Govt scheme with Origin. My bills have never been higher. My recommendation is steer clear from them and go with another provider. Show details

​I have been paying for an internet service with Origin for the past 6 months, and it has been a complete waste of money. For half a year, they took my money every single month without fail, but the internet connection was dropping out constantly, every single day. ​Trying to get support or a stable connection felt impossible. You are essentially… Read more

paying for a service you never actually receive. If you value your time, money, and sanity, stay as far away from Origin internet as possible! Zero stars if I could.

​I have been paying for an internet service with Origin for the past 6 months, and it has been a complete waste of money. For half a year, they took my money every single month without fail, but the internet connection was dropping out constantly, every single day. ​Trying to get support or a stable connection felt impossible. You are essentially… Read more

paying for a service you never actually receive. If you value your time, money, and sanity, stay as far away from Origin internet as possible! Zero stars if I could.

After being with origin for over 50 years I was a victim of the recent hacking. Their email to me was all apologetic but I had money taken from my bank. Luckily my bank stopped it. The stress this caused me was bad as being 84 and not used to these problems. I changed my provider as I lost faith with origin. Then to add insult to injury they… Read more

sent me a last bill for $100 just to make it all a bit more stressful. No discount for the inconvenience. Thanks for nothing Origin.

I received a notification that my data was accessed in an unauthorised breach. The kicker was partnering with Equifax to offer 12 month subscription to help protect my data. Company with a 1.1 stars from 525 reviews. Unbelievable. Show details

After hearing about the massive data breach in one for their off-shore call centres, I switched energy provider. My final bill was massively inflated by an unannounced increase in my 'daily supply fee' which went from $1.71 per day to $2.58 per day. Quite sad really. It was almost as if this increase were driven by sour grapes and almost like… Read more

this outfit was scrabbling around under the sofa cushions, looking for lost coins while they still could.

This is after another little interchange of ideas where, despite my always paying all of my bills on time and in full, Origin continued to bombard me with email and SMS reminders - weeks and days before payment is even due.

I am able to read a bill and I am able to schedule payments. I do not require their 'help' in this. Now that I have switched energy providers. My inboxes are now free of their pleas for early payment.