Origin Energy

Best power company – Origin in my view is the best electricity company in Australia to deal with. They offer the best feed in solar tarrifs in Australia and they have the best mobile app. The app is very easy to navigate Show details ·  3

Emailed them about getting a new meter after a disappointment with another provider. They emailed back promptly told me how to request. Requested and it was changed :) very happy. Show details ·  1

This company is so unprofessional that I left. I was even paying the same bill twice. They took money out of my account without providing proof of a bill. Customer service is so bad that I was having a nightmare on every call. Today I changed to AGLand already it feels great as a huge weight is off my shoulders. Good riddance Origin. Show details

Great customer service and professional with providing options with my electricity service which resulted in a huge help in my circumstances. Made me feel comfortable and feeling less anxious Will definitely recommend chatting to the customer service staff very understanding Show details ·  1

Been trying to update my account for near on three weeks. Only get nonsense from robots and call aren't returned when promised. Doubt I'll live long enough for the phone to be answered by the call centre in the Philippines Now seem to be getting… Read more

ignored when asking for my request to be addressed. Submit a request form and get responses from a robot that aren't relevant to the request Maybe if I hang in there long enough I make a break through Can't do anything with their waste of bandwidth web site as it clashes with browser security. Tried with a few main stream browsers and none like Origin web site. Can turn the security off and get through but not going to.

I dont know where to start with firstly there app is [Content Removed] for months and months the app doesn't display the FIT and cost so i ended up lodging a complaint to energy and water ombudsman and they were given 28 days time that time has… Read more

expired and still same and gone worse I was able to see upcoming bill on the app but few days before the billing cycle the display disappeared luckily I took the screen shot which showed $54.00 but I just got billing from orgin for $193.74. I am exploring other providers currently because I have been with Origin for close to 10yrs and this is the treatment I got.they dont care because I am only a small number.

Received my Origin Account , the letter had been opened & taped closed ?? Which I found Strange since I was advised my details were compromised with the recent Hack I Tried calling Origin , couldnt get through. Called there dedicate line & still… Read more

couldn't get through . Theres More , but appears my post of this last week never got published??

Update Origin Did Contact me . And there Inept Response had NO MENTION of Tampered Mail ?? Only a free subscription to A Company that Appears to be a Data Centre. They've Refused To Respond to Addirional Emails. And I Did Request A Copy Of The "Whatever" was in the Tampered Irigin Posted Mail Envelope. Lets See If They Send Me A Copy ??

Shout out to excellent customer service from Spencer on the billing inquiries team. He took the time to explain everything to me in detail. I was about to take my business elsewhere but Spencer explained it all and put me on the best plan. 11:30 am today. Show details ·  1

For 2 months I wasn't getting my electricity bills. I called multiple times, but every time someone said they received the call and would inform me, but they never did. John was incredible. I gave me his email address. He called me back to let me know the updates. I really liked his service. He’s the best Show details ·  1

Today the Origin representative was very helpful and attentive and understanding and sorted out all my problems very quickly and effectively I appreciate the time and the consideration taken Show details ·  1

Terrible ways to handle the accounts. They cannot handle the customer service. They charged twice after I moved out from the premise. I moved out in September 2025 and invoices in January. After paying the invoice in March 2026, I received another invoice. I refused to pay the 2nd small amount because I was frustrated for getting invoiced when I… Read more

was not at the premise and they hired 2 separate collections company to come after me. Definitely NOT recommended. Use other companies. I paid this small amount however very frustrated for giving them this free money.

Absolutely disgraceful customer service. Avoid Origin Energy. I recently moved into a new apartment and made the mistake of signing up for both energy and internet with Origin. What should have been a straightforward connection has turned into an absolute nightmare of incompetence, poor communication and a complete lack of accountability. … Read more

ENERGY: $240 IN FAILED CALLOUT FEES FOR TECHNICIANS WHO NEVER SHOWED UP.

Origin charged me $120 on two separate occasions for supposedly failed technician visits. I was home both days. Nobody knocked, called, left a note or made any attempt to contact me. I checked with the building receptionist, who confirmed that no technicians had attended the building on either day.

Despite this, Origin has charged me $240 for alleged failed appointments that, according to the information available to me, never happened.

I was told a manager would contact me to resolve the issue. I am still waiting. No resolution, no meaningful follow-up and absolutely no accountability.

INTERNET: ANOTHER MESS OF THEIR OWN MAKING.

I signed up through the Origin app using the address associated with my energy account, only for the system to default to the wrong address. I immediately contacted Origin, who acknowledged the error and arranged a new account over the phone.

Days later, I discovered the original incorrect connection was still active. When I followed up through the app, another representative confirmed it had not been cancelled and had to walk me through the cancellation process all over again.

If I hadn’t followed up myself, this mistake would have remained unresolved. How is a customer supposed to have any confidence in a company that cannot even correctly process an account cancellation?

THE COMMON THEME IS A COMPLETE FAILURE TO TAKE RESPONSIBILITY.

For over a week, I have been chasing issues that should never have occurred in the first place. I have been passed between representatives, given assurances that problems would be fixed, and left waiting while nothing gets resolved.

Customers should not have to act as their own case managers just to get basic services connected correctly. They certainly should not be charged hundreds of dollars for alleged failed appointments when they were home and the building receptionist confirms nobody attended.

Origin has turned a simple move into an exhausting, time-consuming and potentially expensive ordeal. The communication, accountability and follow-through have been appalling.

HERE IS WHERE I STAND:

I expect the disputed $240 in failed callout fees to be waived and a manager to contact me promptly to resolve this matter.

If Origin does not waive these fees and I do not receive a call back soon, I will be lodging a formal complaint with the relevant energy and telecommunications ombudsman and cancelling ALL services with Origin, including both my energy and internet accounts.

I have given Origin ample opportunity to rectify these issues. I will not continue wasting my time chasing a company that repeatedly fails to deliver on its promises.

Think carefully before signing up with Origin. My experience has been one problem after another, with the customer left to clean up the mess.

Two alleged failed appointments. $240 in disputed charges. An incorrectly configured internet connection. A cancellation that wasn’t completed. A manager who still hasn’t called.

This is not an acceptable standard of service. It is a complete failure of basic customer service and accountability.

Very disappointing service from Origin Energy. My LPG bottle was not delivered on time as promised, causing unnecessary inconvenience and frustration. Customers should be able to rely on scheduled deliveries, especially for an essential household supply like gas. Poor communication and failure to meet the delivery commitment are unacceptable. I… Read more

expected much better from Origin Energy and would not recommend their LPG delivery service based on this experience.

Left Origin for many reasons: one of the more expensive energy providers around; they would inform me to change to the Go Variable then 2 weeks later recommend I go with another then another few weeks later advise “the Go Variable will save you money”; poor customer service, laughed at and spoke to like a piece of crap when I requested a payment… Read more

plan because I couldn’t afford their ever increasing rates (increased 4 times in under 12months); they would commence payment plans without any consent or communication; would send/respond to emails or request assistance of to speak to someone and constantly get the same crap back stating “just wanted to check in as we haven’t heard back from you. Do you still need any assistance?” This was extremely frustrating and just seemed like they were playing immature games more suited to a children’s playground. So glad to be rid of this company and will never recommend them to anyone!

⭐ Very disappointing experience with Origin Energy I am extremely unhappy with the way Origin Energy has handled my request. I completed the required verification form on 3 September with the assistance of an Origin team member. Since then, I have contacted Origin multiple times to follow up and was repeatedly advised that my abolishment request… Read more

was being processed. Almost a month later, I was told that the verification had apparently not been completed and that, as a result, the request had not progressed. This is extremely frustrating. If there was an issue with the verification I completed, it should have been identified and communicated to me when I contacted Origin on multiple occasions. Instead, I was left believing that everything was progressing when, apparently, nothing had been actioned. This delay is not simply an inconvenience — it has severe financial implications for me. The failure to properly process and communicate the status of my request has potentially resulted in significant additional costs and financial consequences that could have been avoided had the matter been handled correctly and in a timely manner. The fact that I now have to complete the verification again because of an apparent failure in Origin's processes is unacceptable. I have spent considerable time following this up and have received conflicting information about the status of my request. What is particularly disappointing is that this situation could potentially have been avoided if my previous enquiries had been properly investigated and the outstanding verification requirement had been identified at the time. Customers should not have to repeatedly chase a company, rely on assurances that a matter is being processed, and then discover weeks later that nothing has actually progressed — particularly when the delay can have serious financial consequences. I hope Origin takes responsibility for what went wrong, investigates the handling of my request, and addresses the financial impact caused by this delay. Very disappointing customer service and a frustrating experience from start to finish.

Update 07/10/2026 Dropped like a hot potato again. Was told by the meter coordinator and social support that they would provide me with an update regarding the abolishment. Still have not heard back. Disappointed in the communication from Origin. Once a long time customer - never again will they have my business.

The meter reader left a card in my mailbox saying the meter could not be read because there was an unrestrained dog. I was told an estimated bill would be issued. I called origin and explained that I don't have a dog and required an actual meter read at no cost to me. This was agreed. Subsequently, I received an estimated bill which origin… Read more

informed me would be replaced by an actual reading bill. I next received the actual reading bill which listed which listed the total of the estimated bill as a balance brought forward and added the amount of the actual bill. I called Origin and explained that they had bill me twice for the same period of time. I was told this was impossible since their systems would not allow two accounts for the same period to be issued. This went on for sometime with email and telephone calls. Finally, I contacted the Energy Ombudsman. Shortly after that contact I received a call from origin stating that, as a courtesy, they were issuing a credit for the total of the estimated and actual bill. I am appalled that none of the emplyees of Origin I contacted could not see that the two bills were for the same period.

**⭐ 1 Star – Extremely disappointing billing practices and customer service** My experience with Origin has been extremely frustrating and, frankly, unacceptable. The biggest issue is the **massive unexplained increase in my electricity usage**. My bill has more than doubled compared with the comparable period last year, despite **nothing… Read more

changing at the property that would explain such an increase**.

In fact, my circumstances in 2026 should mean I am using *less* electricity. I am working full-time and away from home for **10+ hours a day**. I don't unnecessarily turn lights on, I rarely use the electric garage door and I am very conscious of my electricity consumption.

So how exactly has my usage more than doubled?

Origin's answer so far has essentially been: provide another meter reading, consider getting an electrician and/or change to a cheaper plan.

None of those suggestions actually answers the question.

What I want Origin to explain is **why the recorded consumption is so dramatically different from the same period last year when there has been no corresponding change in my electricity usage.**

The billing process has been just as frustrating.

Origin took **more than three months to send me my previous bill**. Yet somehow, with this latest bill, Origin managed to issue it **within approximately 24 hours of the meter being read**.

So Origin can apparently process a meter reading and produce a bill within a day when it wants to — but customers can be left waiting more than three months for another bill.

Then, after taking months to issue the previous bill, Origin has given me **only around two weeks to pay the latest one**, despite the previous bill having been issued less than a month earlier.

That is an incredibly unreasonable way to manage household billing.

Customers need timely bills so they can budget and manage their electricity costs. Allowing charges to accumulate for months and then demanding payment within a very short timeframe places the financial burden of Origin's billing delays squarely onto the customer.

The whole experience has left me questioning whether Origin is genuinely interested in resolving customer concerns or simply getting the money paid as quickly as possible.

I am not asking for a generic explanation of electricity billing.

I am asking Origin to **explain the numbers**.

If my electricity consumption really has more than doubled, despite no significant change to the property or my circumstances, then explain WHY.

If the meter is correct, demonstrate that.

If the billing delay was unavoidable, explain why.

And if Origin can issue a bill within 24 hours of receiving a meter reading, explain why my previous bill took more than three months.

At this point, I am extremely disappointed with both the billing practices and the customer service response.

**Customers should not have to fight this hard simply to get an explanation for their own electricity bill.**

Based on my experience, I would have serious reservations about recommending Origin to others.

Origin claim to not know what prices will be offered next week! Vic middle of day free power is about to start but they arent telling us that we need to apply and change our energy plan and claim to not know what the plans will cost is just 1 weeks time! They dont want us to take time to compare plans and work out what best suits us! Show details

I am very unhappy as a custom of origin energy I had been debit money to cover my bill it is still not enough they just want more and more money . I stop my debt going over I pay my bill outright and all you get off them is when you ring them you are using more power not so. they need to start bringing down power prices and keep them down pensions can't afford these increse Show details