Origin Energy

Best power company – Origin in my view is the best electricity company in Australia to deal with. They offer the best feed in solar tarrifs in Australia and they have the best mobile app. The app is very easy to navigate Show details ·  3

Been a customer for 3-5 years in total... The customer service is occasionally good but mostly poor They offer you a win back offer once and that's it... Then up your rates before you get to experience lower prices The deals they offer you as a long-term customer are not worth it... They love to jam higher rates on you when you least expect it Show details

Origin sent me an email asking for money from 3 years ago when apparently they made a mistake with all their bills. I think this is absurd and think it might be a scam. Disgusting Origin if it is not a scam as I will go to the ombudsman. Now they want me to go on Facebook and give them my details, I guess they can't read the details I put on… Read more ·  1

product review with my details and the bill. David has resolved the issue. There are still people who care to help.

They put me on one rate the highest and didnt explain any thing They told me i needed a smart metre and cancelled twice without telling me I have gone to different provider Show details

Diabolical, dishonest bullies who get pleasure out of harassing seniors via mail, texts and emails. Worst utility company I’ve ever had to deal with.. But I have no choice as the building I live in has an embedded network that I sadly have to use. … Read more

All the residents are livid that we have been lied to and mislead by Origin and the company we lease our apartments from.

Worst Energy Company ever. Sick of spending hours waiting for someone to pickup the phone. Message says every time we try to call “We are experiencing long wait times” Today the call went dead after about 45 minute wait. They have been taking… Read more

our solar feed in but not giving us any credit. Emails don’t get replied to. Time to change to a company that gives good customer service.

Deliberately delaying disaster relief – I need some bills to complete the disaster flood grant aplication. After sending the wrong ones, they are now refusing to provide the correct ones. They are held up disaster relief, and as a result i never recieved the disaster grant which would… Read more

have reinbursed me for all i had spent on the house after the disaster. But its worse as they continued to charge me estimated bills and service avalability charges for the months we were wothout power. They had cut the power to the town as damaged devices were causing fires, so i understand why thwy cut it, but continuing to charge me for its avalability and use is ridiculous in my opinion. When asked about it the staff said to moniter my electricity usage in future and would not accept there had been a disaster and i had used none as none was supplied.

Had an email from Gemma to advise we needed to review our weekly electricity payment plan. Gemma was extremely helpful, sending me three options as to remedy our payment plan. Also after me making a lump sum payment Gemma again replied quickly and with 3 other options for our payments. Over at least six emails Gemma was quick to respond and… Read more ·  1

always able to attend to my enquiry. Gemma went above and beyond and always with a friendly email to solve our problem. I believe Gemma is a case manager located in Adelaide. Again exceptional service by Gemma Thank you

Origin staff have been incredibly responsive and helpful in responding to my email queries. They have covered all my questions. They have communicated clearly and promptly. I am very happy with how they have handled my emails. Show details ·  1

I always find Origin very helpful and courteous when I have a problem. Nothing is ever a problem for them to solve as I'm not tech savey. I had transferred from one office to another office; the transition was quick and was done in a timely manner. I've had a couple of quick surges of power but nothing to extreme, and doesn't last long. Show details ·  1

After logging in to my account online, the ONLY way to contact Origin Energy is via their online chat which is run by their useless Orion AI robot. Even after 30 minutes of wait, not a single reply from their customer service. No phone number provided either in their Help and Contact section. How the hell are we supposed to contact you OriginEnergy?? Show details

*** BE WARNED! THE WORST ENERGY COMPANY IN AUSTRALIA!! They are utterly useless & incompetent- they cannot even complete a basic transfer for a house move!! Only go with this company if you want headaches and months of time wasting & headaches!! I have requested that origin energy transfer my gas and electricity over from another company for the… Read more

last two months (after my builder took signed up my gas electricity to Energy Australia who are just as bad). I have spoken to origin Energy managers & supervisors on the phone & emailed at least a DOZEN times over MONTHS & yet they STILL cannot perform their basic job & any basic task whatsoever. They truly are useless! They STILL haven’t done it. I remember back 10-20 years ago it was a simple phone call and they never stuffed up but over the past 5 or so years, ORIGIN ENERGY has gone overseas /off shore & they literally cannot do anything competently. It doesn’t matter how long or how hard you try, they do absolutely nothing. They’re just losing money customers money with their huge errors so they obviously have complete dysfunctionality in their offices/staff who have no idea about basic tasks & processes. Be warned- don’t sign up to this company. If you move house you’ll never get anywhere!

I have been with Origin Energy for years now and my electricity rates have been very competitive. Within the last 15 months I payed out a lot of money for a large solar system and battery setup (NOT from Origin Energy) which I am very happy with the results on my electricity bill. The main issue I am frustrated about is now my hot water service is… Read more

controlled by the demand on the grid and not setup for the comfort and convenience of me and my family to have hot water when needed. I have requested a number of times to have the hot water service heat up during the daytime hours and was refused. I am always reminded by Origin that I have controlled load on my hot water service which is charged at about 19cent per kilowatt. This is not the problem, what is happening is my batteries are charged during the day at 25cents a kilowatt when the sun is not shining as much and then the hot water heats at night and uses the battery power rate plus charging me the 19cents controlled load at the same time. A total of 19cents plus 25cents for hot water. Also my hot water service is taking the power from the battery so there is NO difference made to the load on the grid anyway which defeats the purpose of refusing to heat the water during the day. This makes me very angry as houses did not install hot water services to run the grid infrastructure that is now not able to cope because of bringing 100's of thousands of extra people to Australia which directly affects my standard of living.

My current Origin Go Variable Plan electricity plan with 15% discount (to Reference Price) was expiring. In the renewal letter I was offered an alternate plan name that was only 1% discount to Reference Price, which would become my new plan if I did not select alternative. Whereas on the Origin web site, the Go Variable Plan Price is 16% discount.… Read more

I have renewed my plan at the 16% discount. But here is the annoying and misleading thing. Origin has continually told me during the year, on the front page of my bill per regulations, that I was on their best plan. Also, they told me on previous renewal that they would inform me if plan changed, but obviously the plan changed from 15% discount to 16% discount sometime during the year, and I was not notified. Same thing happened with Origin last renewal, where same plan name was 9% discount, but shortly after renewal became a 15% discount seen on their web site, but without notification to me. Consumers should be aware, that Origin uses the same plan name with different discounts, and do not necessarily inform a customer that a better discount on the same plan has become available.

Supposed to be billed monthly in QLD if you have a smart meter or quarterly is you don’t…… my precious origin decides to not bill me for 6 months and then slugs me with a huge bill……. When I called to ask why - sorry sir we don’t know. When I asked why they missed a bill period, they offered me a payment plan. I told them o don’t want a payment… Read more

plan so then he tried to upsell me to sharing my battery capacity with origin for an improved feed in tariff…..

Welcome to the new I Proved Australian energy system where labour promised reduced costs for energy….. what a joke the companies and government can’t get it right.

This would be a zero. I cannot believe a company like Origin can operate so poorly. We spent 10 months with them and only one of those months did I get a meter read bill. All the rest were estimates thats 9 months of estimated meter read bills. I complained and they simply did not care. I ended up going to the Ombudsman because I was sick of it,… Read more

sick of the amount of calls I had to make to try and get them to organise a meter read. I was given a person to communicate with at Origin a complaints specialist and so the merry go round of trying to get our bill read began again. I would call get an email saying they were running an internal investigation and they would then send another estimated bill. So I would call again and then another estimated bill would arrive, another phone call to them and then another email would arrive. In the end I gave up found another supplier and moved. I then received a final bill but surprise, surprise it was another estimated read. I called again told them I was not paying a final bill as an estimated read, back we go, back to getting more emails saying they were looking into it. 3 months on we have been with our new provider who are happy to accept photos of our meter, and who have organised a meter, they have been wonderful. Then today out of the blue after hearing nothing from them, I get an email from Origin with an electricity bill. So I call again surprise, surprise it is another final bill and that bill is again an estimated read. What a joke this business is. The staff in the complaint section must have a proforma email they just click and send on a regular basis but do nothing to try and actually resolve the problem.