Oxford Shop

Mark was very helpful, assisted when I needed it, but allowed me to browse from a distance. Store look from outside, drew me in with an unusual ladies jumper, then realising it was on sale, made me look at the clothing closer, asking if i could leave my bags behind the counter, so my hands were free. I did not need anything, having already… Read more

purchased at Seed/Country road and trenery, where i did not need anything there either. Had purchased online before once from Oxford, was not over enthusiastic about the quality of those items, so had written off Oxford ( thinking it was of similar quality to just jeans). Have to admit, the quality of the stock was much better today, with a good range of sizes available. I also liked the standard of the male staff outfits on them, classy with an edge, whereas I had been in Seed earlier, where the male staff were neither. Already have a sweater on as.its incredibly cold today in adelaide, I came down for a medical op and felt very tired/weak. Mark told me there was an 'Oxford" shop at Brisbane Airport, which i will go into next time i am there. Still thinking about a grey wool coat, will have a look at the website now and see if there are any other pieces i should get, before I fly back to Qld. A shop visit i will remember, especially being Scottish, it was lovely to buy sweaters which were a bit different. 10/10 for an unexpected, highly successful visit, and very happy (but still to try on the rest) episode.

Poor Customer Support – After returning home from buying a suit at the Moorabbin Store and trying the pants on again it became apparent that we were not happy with the style of the suit once I was able to see it from a different perspective in our home. We decided that the items were not suitable for the wedding that I was to attend. Some two hours later, my wife… Read more

contacted the store again and spoke to a male who promptly advised my wife that we could NOT receive a refund, only a store credit or exchange. This did not suit us We were very annoyed with this! Under Consumer Law, if a purchase does not fit the purpose for which it was intended, you are entitled to a refund…no questions asked! This very, very bad experience has cautioned us not to attend an Oxford Store again and to advise our friends and family to do the same… We also have the luxury of getting our message out through social media. In short, all this could have been avoided by common sense….allowing us to obtain a refund would have ensured that we remain Oxford customers in the future, however because of this lack of protection, a customer and others have been lost. We have contacted Management but of course been ignored!

Outstanding customer service!!! – I needed help with a credit note that had faded, and l was quite stressed and worried that it would be invalid. Daniel was amazing. He did everything possible to find the credit in the system, updated my details and I was then able to use the credit note. He went over and beyond to help with my purchase and give advice and ideas even though it was… Read more

not a new sale, with no pressure. The men’s shirts l purchased were even cheaper after Daniel double-checked and I was thrilled. He really knows the products well and also is up on what’s on trend. There was also another lovely sales consultant who also made the experience so easy and did not mind me unfolding the shorts to check size. The variety of business and casual corporate wear is fantastic for men and so cheap. You just need a bit of time to sus out what’s there. I have brought my nephew in before to purchase his first suit and Daniel made the experience very exciting for him, and again, no pressure. This is best customer service I’ve had for a very, very long time- l feel encouraged to go back and buy more! I highly recommend without hesitation. Thank-you so much Daniel and team, I wish every retail store was like yours!!!

I had a fantastic shopping experience at the Outlet Store in Adelaide. The staff member who assisted me was absolutely outstanding—friendly, patient, and genuinely committed to helping. He went above and beyond by checking for sizes both out the back and on the shop floor, ensuring I had the best options available. His knowledge and attentiveness… Read more

made the whole experience smooth and enjoyable. It’s rare to come across service like this—thank you for making my visit such a positive one. I’ll definitely be back!

Very efficient delivery. Loved the suede jacket. An absolute favourite ❤️. Timeless cut and excellent quality. The shirts were great quality but just too big on me which was disappointing. Show details

I ordered two items- from the Oxford online store. The service was efficient. I placed the order only a few hours ago, and it’s already been shipped! There’s always good deals and the clothing quality is great. Show details

This review is pertaining to customer service only, Recently I received my order in a big box, which I was surprised because I only ordered a suit (pants and jacket), turns out I have also received an order from someone else containing 2 suits and extra jacket and a top, Obviously I reached out to customer service to return these items, the… Read more

customer service lady Lilian responded and she was not appreciative at all, just gave me instructions on what to do and that’s all, seriously?? They should be more appreciated with people who does the right thing and is in fact saving them in this case a potential loss of $600+. So disappointing! And what would really are the companies without the loyal customers, because I have bought many items from them. I had to print the label and drive to the post office to bring their big box, their items and to receive no appreciation is really bad customer service.

Love this brands coats. Great fit and decent quality. Good sale offers. Customer service in the broadway store is a hit and miss. Some sales assistants are exceptional, know their products and offer assistance, some ignore you and offer no assistance hence the lower rating.., otherwise it would have been 5 star Show details

Really like Oxford clothing, however their sales are a bit annoying - they only apply to some items (ie buy 3 60% off didn’t apply to all full priced items. It took me a long time to decide what I wanted to do then they had another 20% off but again only on certain items and running the samectime as the other sale. Show details

The young lady was immediately attentive friendly and polite. She assisted promptly to my request and queries and l ended up buying three varieties of the same item. Looking forward to visiting your store again. Show details

Exceptional customer service - I had an issue with items not being in stock at click and collect location, there was an urgent time line for when they were needed, the Oxford customer service team worked actively with me to change to be shipped to an interstate location, to ensure they would arrive prior to the event they were needed for - thank you!! Show details

I purchased a beautiful coat online. The online experience was great. Easy to find, pay etc. The coat arrived super quickly. Lovely material and design but unfortunately a little bit big for me. Returned, got a store credit and purchased again in a smaller size. Customer service was great; quick and kind. Looking forward to receiving the new coat soon. Show details

Easy to find items , plenty of sizes , very good value on sale items . Managed to purchase jacket and vest I’d had my eye on for a while at sale prices . Very quick shipping and good updates . Show details

Easy to find what I want to buy. Was easy to add, check out and complete the purchase. Great experience. Fast postage, packaged well, tracking notification bordering on offensive but completely appreciated. Most items fit as expected. Shoes however were the wrong side, but the return for another size was quick and painless. Show details

The young man at the Oxford shop in Hobart was so helpful and considerate. He provided a proficient and highly professional service, offering his insight and tailoring suggestions. I absolutely recommend visiting, it was a great experience

Beautiful classic Oxford dress shoes, made with high quality materials and assembled with care and attention to detail. Saved $180 on the retail price. Had to swap sizes, the process was fast and without issue. Customer service was fantastic, thank you again Lilian. I highly recommend Oxford’s products and their excellent customer service. Show details

Oxford shop have a great product range, the website works well, the checkout experience is good. I received my first order from them and the delivery was fine. There's nothing bad to say about them. I would shop here again.

Ordered two pairs of wool pants online. Delivered within two days. The fit is fantastic and quality is excellent. When on sale, you can snag a good bargain. Will be purchasing more in the future

The State Manager NUTTHA provided one of the best customer experiences. His deep knowledge and helpfulness made it very enjoyable. I didn’t try anything on multiple times as he knew sizing perfectly. On top of the high quality product Oxford is, I’d highly recommend shopping at the World Square, Sydney store. Show details

Mobile website doesn’t work very well and kept crashing and popping up with a don’t leave message even though I hadn’t tried to EPA e, but apart from that experience was good Show details

I discovered Oxford by surprise. I am 69 years old and I love your style. I refuse to be a twinset and pearls Nannie from the Beach. I bought a dress last year for the Races, it was a hit. I have just bought another for a Wedding in 2026, 2 days later a multi coloured skirt. Congratulations , dare to be different. I applaud you. Keep doing what your doing. Xxxx Vicki Show details

I have made many on-line purchases from Oxford Shop and once again my experience was one of simple ordering, fast confirmation and as always, first class clothing. Show details

I had a fantastic experience with Lillian in the customer service department. I had a few questions and all were answered promptly and made my experience with Oxford Shop such a pleasure. Also the item I ordered is outstanding. Beautiful garment and so well made. Show details

I have always had a fantastic experience with Oxford Shop. The quality of the items I have purchased this season has been consistently excellent, with stylish and timeless designs that last. Their customer service is also top-notch—professional, helpful, and reliable. Highly recommended for anyone looking for quality menswear and womenswear. Show details