OzSale
Verified13,591 reviews
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Pathetic service Sent an item back Confirmed receipt via auspost Zero communication No call go through to any line I have left multiple messages and no reply or refund at all Pathetic service !!! Appalling I wouldn’t even give them a 1 star Show details
Paid for my items and the dispatch date has been moved back 3 times and I'm not confident I will receive my goods at all. I followed up with their customer contact andi have received no reply. Paid 12.99 for shipping and 10 days on from order and payment nothing has been dispatched at all. I just want a refund at this point and to never deal with Ozsale again. They can't legally take your money and not provide goods.
Ordered size 11 US men’s Adidas trainers. Received size 9US men’s Adidas trainers. Went through the hassle and draining return process and ordered again. Same result. This has to be a scam because I’ve still not been refunded for the first lot.
Reviews with attachments
- +3
Entertainment TV Unit – I have ordered Entertainment Unit from OZ Sale. They have sent the item with incorrect doors and There was scratches in the door. I have notified OZ Sale about the issues. Also request them to send the correct item with correct door. I also send them pictures and videos. So far, I haven't received any response. I can assure that, They are BIG scammers and ripping peoples off. Their Licence should be suspended From Australia. Show details
How to contact OzSale – EDIT: I wish I'd looked at this before buying from OzSale - their NON-incentivised reviews: https://www.productreview.com.au/listings/ozsale?db48e920-23df-4ab6-b064-432be852ce5e=false It seems I've found a way to escalate your issue and get an actual response: Write a negative review! After writing this review, I was contacted by a different… Read more
member in the same chat, offering to send me a replacement. I told them to shove it. I spent some time trying to find how to contact OzSale, but they offer no other way than their chat. Here's how to escalate your issue: Step 1. Inevitably receive horrible "customer service"
Step 2. Don't even waste your time contacting Ozsale, instead write a review here or on trustpilot with 1 star and your invoice number
Step 3. Wait. It won't be long, about an hour if their chat is open, and you'll be contacted by OzSale.
Original review: Placed an order for 6 items that never arrived. After contacting them I was told they were lost and offered a refund, but not a replacement, even though the same items were still for sale on their store. Disappointed, but did receive the refund. Placed another order for 2 items on the 9th of November, and only received one item. Had to wait for the latest delivery date before they would enquire. On the 7th of December I made an enquiry about where my item was, and got computer generated responses. Communication is dismal, with not a single promise of following up (up to a count of 13) has been followed up, rather I’ve had to contact them. They don’t answer my questions in communications, consistently receiving default replies, and there is no other point of contact they’ve told me because of COVID. I’ve been asking for a refund since the 7th of January, 2 months after I placed my order. Since then, I get told they are waiting on their supplier and I’ll receive an update in 1-2 business days. It’s now the 25th of January, and after multiple requests for a refund ($19.95) they still refuse to do so. I’m stuck having to message them every 2 business days for an update, getting the same reply: “I am so sorry for the delay. I am still following up with the supplier to get a solution for this issue. I will provide you with an update within 1-2 business days.” With no ability to escalate or chase it further…
Thank you for your review and I am sorry for the issue… Read more (+10 replies)
I placed a $500 order with Ozsale for 14 items, including towel sets, bed sets, hoodies, shirts, and a $150 puffer jacket. Instead of the full order, I received just one medium-sized box containing only two bed sets (around $50 worth of goods). Ozsale insists that all 14 items were packed into this single box, which is physically impossible given… Read more
the size of the order and size of the box. Despite raising this with them, they have refused to acknowledge that the rest of the order could not have been shipped in that box.
Their response was to tell me to file a police report—yet who exactly would I be reporting? Ozsale themselves for failing to send the goods I paid for? This feels like blatant dismissal of responsibility, and as a paying customer, I feel misled and taken advantage of.
I recently ordered from Ozsale and initially received a message saying they could not ship to a PO Box. I promptly provided a street address with clear delivery instructions, including asking the delivery person to call me, and they acknowledged this. However, after waiting, the tracking number Ozsale provided (NEXAU1029328884YQ) showed no… Read more
updates (untrackable) When I contacted customer service, they replied that the item had been delivered and suggested I track it, but didn’t explain where or how. I still haven’t received my order, and my follow-up messages received no helpful response.
This is not the first time I’ve faced such issues with Ozsale. Their team only does what they want and ignores customer instructions. Their customer service is extremely poor. I will be reporting this recurring problem to NSW Fair Trading.
Today (15/9/2025) I received a message from their customer service with an attached photo showing… Read more
Scammers. I had a very disappointing experience with OZSALE. I placed an order and paid using Afterpay, but later they cancelled my order because the item was apparently “out of stock.” Even though they cancelled it, the Afterpay payments are still going through, and I have not received my order at all.
I purchased the Vida XL bedside cabinet. The quality is extremely poor chipping and already bubbled. I did email about the quality being poor as I did want to return the bedside tables and they replied with an email stating that they had reimburse me $20 and left it at that They cost $100 each and I want to return both of them as I have no need for rubbish.
Hi Josie, Thank you for your feedback, and we're really… Read more (+2 replies)
Warning! They sell FAKE products! Terrible experience with the refund of a Nike PSG 2024/25 Shirt that l bought for $219.97 thinking it was real only for it to look and feel nowhere near the quality of a real shirt. If l did not own an original shirt that l had bought straight from Nike l might have gone without noticing until it was too late. I… Read more
have not yet heard a reply about it from the help desk as to why they did not even refund me all my money. It's sad to see the counterfeit market entering the ozsale platform and it is even more disappointing that l have to bring this to public attention in order for someone to properly contact me about this very very disappointing experience.
Hi Kac, We’re truly sorry to hear about your experience… Read more (+2 replies)
Latest follow-ups
I’ve actually used OzSale for years and until now have not had a bad experience. Necklace ordered for my daughter's birthday. Description said 1-2 business days for dispatch, so although a bit tight (birthday 15), when I got an email Tuesday (11)… Read more
saying dispatched and the app says that too, I was hopeful. Aus Post Tracking, however, just said pending for days. I'm now being told it hasn't been sent. Why the email, tracking number, and app saying otherwise? Customer Service refuses to answer questions, keeps just saying can refund. I don't want a refund; I want the necklace and an explanation. Now I've just been told I've been refunded it - not clear if my several requests to still send have also been completely ignored. Promise to send today not followed through - tracking still saying pending. I will be taking the matter up with Fair Trading.
Follow-up · After continued emails & reference to this review someone finally saw sense & offered me a $20 voucher & apology. Shame it took so long & actually a shame OzSale closing. Leaves consumers with less on-line options.
Update: 5 more messages sent - had to start new enquiry as weren’t answering in other on. Closed it… Read more (+1 reply)
Made a purchase on Oct 1, totalling almost $50, using an Ultimate Home gift card to that value. Two weeks later, Oct 16, I check the status of my order and found it had been cancelled due to no stock. The items in question were for my son’s birthday… Read more
at the end of the month. No communication whatsoever that the order had been cancelled. Now left scrambling to find the items in question elsewhere. Plus I am still trying to figure out where my refund went. Obviously since I expended the full amount of my gift card, I had disposed of the card. Waiting to hear back from their online team regarding next steps for a refund. Seriously doubt I’d ever order things from them again.
Follow-up · Still no response from OzSale. I just read they’re shutting down their site and operations in January as well. So looks like they’ve taken my money along win many others.
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The site is easy to find things and some of the prices are excellent.. I bought a guess handbag and unfortunately it was a little on the small side for me so wanted to return but they only do exchanges.. I asked if I could please get a refund and… Read more
the customer service representatives I had were so friendly and polite and helpful.. they got me a refund this time and were so nice about it and messaged me and kept me in the loop and wasn’t complicated.. I didn’t have any issues at all and will continue to shop with them. Thankyou for the good service
Follow-up · Hi readers, I ordered the guess bag on the 25th August and it arrived on the 28th August which I think is pretty good. Yes my description is correct, it says they exchange and I wasn’t happy so I emailed them asking if I could get a refund and they let me know after checking that they would do it.. so I was really happy about that. The bag was… Read more
Recent reviews
I have contacted customer service three times now with no response following up on an order, the tracking button rarely works in the app.I love purchasing from ozsale but would really love an update on my order that should have been received by now
Fraudulent website, avoid at all cost. I bought four dresses that were described as made of 100% silk, and they are actually polyester. Now I have to invest the time and the hassle to return them for a refund, and who knows if it will even work because Ozsale hasn't got back to me about the return. Shameful. Show details
The products are great, for the Monday part they're exactly what you see. However, sometimes the product doesn't fit as your expect and you need to return it. This is where the nightmare begins. I have had such a f@*k around trying to get a refund and sign back into my account. There's barely any customer service and it's all via a bot or a no… Read more
reply email, it's very frustrating! Move that have the return products and my money and there's no way to contact them a there's no customer service number or email. Not being able to access my account means there's no refund.
Complete scam. My order had never been delivered. The tracking number was invalid. Customer service kept saying they will update me but none was ever provided, yet kept saying sorry for this inconvenience, thank you for your patience, we will update you, but never. Save your time and money and never shop from this website. Such a hassle of more… Read more
than one month trying to track down the delivery and the cherry on top, they won’t refund but kept saying they will update me regarding the order.
Ozsale always looks after me as a customer. No matter what the issue is, as long as you communicate with the team via messages, they always strive to resolve the issue at hand. Please be patient with the team as the messages are not instant, but so long as you are aware that nothing is more important to the team than to help you. I sometimes… Read more
read negative comments, but they do not reflect the platform at all, as I have been a longtime customer for over 10 years! And it's a matter of learning how this online retailer operates and how different sellers work. They have a fully informative, transparent system letting you know each phase of your order. As sellers range from local to international, shipping times will differ, but orders are always delivered, and tracking is always available to ensure items arrive safely. Again, please be mindful of this before judging Ozsale and get yourself a bargain like I have for many, many years :)
In February I purchased 2 electronic lighters. So about 3 weeks later I received one ? After waiting for 3 months i sent them an email asking about the other lighter that i had paid for and they sent back an email saying " took too long and we are not obligated to send the item or refund the money??? So Please be aware that you may not get your purchase or a refund.
Takes money from Paypal Account when no goods purchased. Beware – For past several months they have debit my Paypal account then 2 Minutes later refunded amount. This has happened 8 times. They have no telephone number or email address to report too. Only can message via facebook. Answers are either generic or unhelpful. Today they did same again to value $4,000. Bank claims they have glitch in system. But Ozsale fob me off. I havent bought off them nor do I have an account. Very unhappy.
item never showed up. no customer service. buyer beware – puchased 20/11/18 expected delivery 25/11/18 still no delivery. contacted paypal who get Ozsale to respond....offered no explanation and would not refund money
Hi Paul, Thank you for your review. We're really sorry to… Read more
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Missing pants – Purcased a pant and still not delivered and was giving a fake tracking number Order no 22997863 This will definitely be my last shopping with this people i will be taking it up with you people
Disgusting customer service. Will never use the site again! Sent the wrong size, then expected me to return the item, to a courier over an hour away before they would refund the order, and only the order amount! Not the postage! They caused the error, but I'm out of pocket and a 2hour round trip out of my way. Absolutely not!!
Hi Cassie, Thank you for your review. We're really sorry… Read more
I have received outstanding customer service with a problem that happened recently which stressed me out but every person that helped me along the way has been brilliant I can’t recommend them enough Show reply
Terrible Experience – Not the First Time! I’ve placed two orders on OZSALE – one for clothing and one for jewellery – and both have been nothing but a headache. The expected delivery date was between the 9th and 12th of the month, but it kept getting pushed back repeatedly. After waiting for over a month, I had to reach out to customer service… Read more
myself, only to be told they couldn’t locate the items and would just refund me. No update, no explanation until I followed up.
Absolutely unacceptable service – poor communication, zero accountability, and painfully slow processing. Disappointed yet again. Customer service is seriously lacking.
The solution they came up with is a refund. That is anyway they must to as they never dispatched… Read more (+1 reply)
I have used Ozsale for years without problems but cannot get in to my account , cannot change password and can't even enter an order.I certainly would not want to enter any cc details anyway Very concerning. What is wrong? I can see I am not the only one on here.
Hi, Thank you for your review and I am sorry that you are… Read more (+2 replies)
My account has been hacked overnight and two large transactions made. Been trying to contact Ozsale for over three hours and via email, phone, Facebook but cannot get through to them. Just have to sit and let the hackers spend more!!!!! would be nice to have my phone calls answered or a call from Ozsale.
Hi, Thank you for your rating and I apologize that you… Read more
On my recent blouse purchase i needed assistance with an error in purchase . Lawrence at Ozsale was very obliging and quickly rectified the problem . Looking forward to continued shopping . Show reply
Can't access my account, just like many others. OzSale contacted me via DM on this site and asked for personal details. Sorry but that's a massive red flag. Even if I could log in I'd have to assume that the experience wouldn't be good. They've given up. What happened to OzSale?
Hi Edward, Thank you for your review and I am sorry that… Read more
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Hi Sami, Thank you for your message and I am sorry for… Read more