Petbarn

I purchased on August 8, a 1.8kg bag of Pure Life Natural Boost Salmon from the Rockingham Store and knowing how fussy my dog is with dry food, I asked at the time if that brand was part of the Taste Guarantee return policy to get a refund if my dog wouldn't eat it. Was told yes, as long as it was returned within 30 days and at least 3/4 of the… Read more

bag remained. (Didn't know it until researching this afternoon but their policy states 45 days and at least 1/2 - 3/4 of the bag remaining). Went to return it this morning as my dog wouldn't touch it after several attempts and told by this rather arrogant salesperson who I had not seen before that Petbarn do not refund only exchange. I told him that I was told I could get a refund at the time of purchase and several years ago had received a refund when a previous dog of mine would not eat what I had purchased. He proceeded to tell me that Petbarn have never refunded and only ever exchanged and so I had no choice. I was forced to take the chicken variety of the same food as a replacement when I did not want this but wanted a refund. Quite angry and reluctantly taking it, I go to the Pet Barn online website only to find that what is stated is not what I was told at all, twice by two different salespeople. No matter what happens with this replacement food, I will be staying with Pet Stock now 100% and never buying from Petbarn again.

We had to Return/Exchange some new Cat Litter from Petbarn as it did not perform either as advertised or as the original product. So my son came home with 2 bags of the original product. That was 12 days ago and over the last week we noticed some new and unusual behavior by our 2 cats. We had also tried out some new wet food at the time and my son… Read more

said to me he thought that their somewhat aggressive behavior was due to the new food. So we stopped the food and no change was evident in the cats and we thought they were fighting as our Mud room where they sleep had some blood spots on the sink. So the day before yesterday there were a few spots and yesterday the whole room was sprinkled with blood and they both had what we thought were bite marks and scratches. I did some testing with paper towel and found Flea feces ! The only place where a Flea or Flea eggs could have been picked up was Petbarn as my son only Picked up 2 Bags of Cat litter from the shelves and a few loose cans of the new food. The Life cycle of the fleas observed and caught tallied exactly to the day my son went to Petbarn and the Fleas we removed yesterday were both juveniles and adult egg carrying fleas. Petbarn allow Dogs on Leashes and as well they have a Grooming Service but obviously the Store is not clean and needs complete fumigation. Everyone knows Fleas carry disease ( Yersina Pestis in the worst case scenario) and Tape worms and picking up this from the store is unacceptable as both our cats are terribly distressed as they both have never had a single flea on them.

We now have to Flea Bomb our entire house, Bath the cats wash all the bedding and vacuum and wash all the floors in our house and treat the cats for flea and worm infestation. We don't feed our cats offal or food that is not fit for humans and they are usually happy but this has been a terrible experience for both them and unnecessarily costly for us . Fortunately we have 2 intelligent cats who submitted to being "flea combed" when they had never had to stay still under duress before !

My son rang the local Petbarn Store to make a formal Complaint to the Manager who was not available and the Assistant Manager he spoke with was very short with him and said she had had Fleas too and it took her 3 months to get rid of them in other words "bad luck for you" and voiced the opinion that 'you could have brought a flea in from anywhere'. BUT the life cycle observed totally showed PetBarn was the source of the infestation and we won't ever go into a Petbarn Store ever again as they are not maintaining a level of cleanliness which reflects proper management for the health of their patrons or their pets.

Great service – As I am pretty much housebound I shop on line for my two cats. Petbarn has been my go to shop for 4 yrs now. I love the free delivery within 2hours and it is always spot on. Can not recommend them more highly. When I have managed to shop in store, staff are always helpful and friendly.

I am fed up with PetBarn - I make a Purchase & Staff ask for my Mobile number because I get a a $10 Discount after spending a certain amount of $$$. I use to get a $10 Discount every so often. I spend on average $50 - $60 a month (3 small Dogs)… Read more

Royal Canin Kibble. I have spent hundreds & hundreds of Dollars & no $10 Reward. I have asked the Staff, I haven’t had the $10 discount for ages - they say vaguely, “Oh you should get the $10 soon” There is always new Staff - I was told they are in Training & get transferred to different Stores..all I can say the Staff in Training are useless, & I am out of Pocket of a lot of $10’s. The Staff probably don’t even know how to my record my purchases in the Computer!!!. I have asked the Staff questions - they don’t know anything about the Stock. So what is the problem the Company or the Staff. So much for caring about a Customer who has been with PetBarn for years & years, having bought Cat & Dog - I trusted PetBarn to record my Purchases, big mistake !!

They cancelled my order without a notification of why they cancelled, I shopped elsewhere and purchased the items I needed. Two days later they reinstate my order, dispatched my order and emailed me the invoice. The customer service wasn't… Read more

pleasant either, they said if I get the order I'll need to return it which means I'll need to take time off work to do so. Also they have the puppy and kitten club, they supposed to provide a welcome pack but nothing has come of that either, very disappointed

Five stars for incredible service! The wonderful lady, Jill, at Pet Barn gave me fantastic guidance and support as a new kitten owner. Her expert advice made me feel completely confident, and she helped me find exactly what I needed. Jill was from the Springfield Store filling in at Browns Plains. I will definitely go to the store where is permanently stationed due to her service. Thank you Jill!!! Show details

Petbarn Essendon, Thank you for delivering my order so quickly. I placed the order at 8.15am and my delivery arrived within the hour. Exceptional and rapid service. Amazing

WOW Petbarn! I am blown away by your same day free delivery options! I placed an order and it was delivered in a matter of a few hours! Love the convenience and ease!

Worst customer service. Didn’t even bother cancelling my appointment when staff were absent. This happened on two occasions. Would never use PetBarn Upper Coomera again.

Ordered three bags of chicken pellets. One was cancelled as they only had two. 5 days later one was delivered. Petbarn didn’t automatically refund. I had to contact them, for them to return the money they have stolen. At no stage was I informed only one item would be delivered. There was no consequences for Petbarn for keeping my money for over a… Read more

week. Refund will be 3-4 days. No offer of a voucher. Nothing. I got a sorry, but that doesn’t feed my chickens.

I recently purchased a rope toy from your shop for my dog. After 1 day the rope had frayed & l was actually concerned that my small dog could have choked on the rope threads. I took it back & the sales person was very unhelpful & more or less said it was not her concern that all toys were destructible. I did not want a refund l just wanted to… Read more

exchange it for another style toy, which she said NO she would not do that. I was very disappointed ☹️ l am a loyalty shopper however l will not be going back to Petbarn in the future.

Fantastic customer service, great price, 2-hour delivery! We made a mistake with our online order, called customer service, and a real person (Catherine) picked up and offered a solution well beyond our expectations and their public service offering. Hugely appreciated!

Up there as one of the worst online ordering systems / experiences I order veterinary diet food for my cats via Petbarn - they sent the wrong item (wet food instead of dry) on a repeat order. Had to deal with an AI chatbot that just offered broken links, then a 3 day support back and forth via email. Finally organised a refund for the difference,… Read more

reordered the correct food got the wrong food again. Was told to leave the wrong order out and they'll replace but instead they just took the wrong order and replaced with nothing.

Still waiting. Been almost a week. Half a dozen emails and three calls to support. The humans are nice when you get to speak to them - the digital systems are completely broken.