Best Pet Shops
Petstock 🏆 2026
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First time today, purchasing dog food at Pets stock in Birkenhead the service was excellent and were very helpful. They also price matched.
Pet Circle 🏆 2026
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Great service and price. My order was placed Thursday evening and was delivered by 2pm the next day. How good was that for service!
Budget Pet Products 🏆 2026
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Excellent, fast service and great quality. Used heaps of times and never can I fault
Petbarn 🏆 2026
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This is for the Upper Coomera store. I had the absolute pleasure being served by a lovely young guy called Joey. He was kind, considerate and… Read more
helpful. He is extremely good in customer service and fantastic at his job. The young lady Abs was lovely as well.
Pet Chemist
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have been ordering medications for our little dog for over five years. VERY RELIABLE service and PRICE
The Vet Shed
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I purchased multiple products for bandaging our dogs wound which requires daily changes. I found the products easily on the web site, ordering and… Read more
payment was strait forward and postage time frame was good also, The F10 germicide cream has done an amazing job on the open wound with keeping infection out and promoting healing. Highly recommend this product. My only suggestion would be to include the paraffin gause non-stick wound dressing to your products. Then I could have got all my supplies at the one place .But overall I was pleased with my purchases and fantastic service.Thankyou
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Simple, secure transaction. Always speedy delivery and great prices. Never go anywhere else.
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Very Happy Customer – Easy to order, free delivery (for 20kg bag of puppy food), well packed and arrived on time!
The Brooklyn
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So pleased with this dog bed, Elsie has always been really fussy, but from the moment I presented her with a new bed she settled into it nicely
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Kaya really enjoys her new harness. It’s much more manageable on our walks.
Pawezy
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The Pawezy harness is a game-changer. It’s so easy to put on and take off. I wish I had purchased it earlier.
Barney Bed
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Very disappointing & shocking packaging. Picked up bed in pretty much a mangled box. For a premium dog bed that remains the most pricy on the market,… Read more
paying it at full price, for service as such. Not acceptable. Was initially thinking of getting another bed but with this, really makes you lose faith in the brand that they proclaim to be
My initial review was done on 3/6/26 on the date I received my product. To provide an update, I received an initial email from the customer service on the same day however the response just made me feel dismissed & similarly to the response here, just felt defensive. Was very much once it leaves our warehouse, not our responsibility. The one star review is not related to the bed itself but the impression of the brand especially the customer service, for a luxury brand. As a buyer, a negative review does not sway me away from buying the product but it's how the company respond to the complaint/feedback. I honestly did not expect any further attention given to this matter as the initial email was clear that as long as the bed itself was fine, which it was, that Barney Bed wasn't responsible for the delivery service or courier outcome. But I have received today (21/6/26) an email from Barney Bed with an apology and actually expressing genuine regret of the experience that I had & offered a free bed cover as well. Ironically, just 24 hours prior to this second email, I actually bought a second cuddler but due to my negative experience with BB initially, I decided to go with an alternative comparable brand. But I wanted to transparent for any reviewers considering BB to make an informed decision
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I HATE THEM! The products are great! But wanted to double order on Sunday night, so sent a message to discuss order. No reply since. It is now… Read more
Friday. Sent an email Wednesday or Thursday, to discuss, still no reply. Said then , I wanted to cancel. Received all of the Aussie post emails and updates though! It is now on its way to me... wifi. So I rang them today, the Asian lady kept talking and wouldn't give me a chance to talk or talked over me, so in the end I had to talk over her to be heard. What a joke! Absolutely NO GOOD CUSTOMER SERVICE!
UNFORTUNATELY this is why I stopped ordering from them a few years ago. Pity I forgot!!!
They also won't redirect product. So I have to receive it to redirect it!
At this very moment, I Absolutely HATE THEM! And I never hate anyone.
SO FRUSTRATING!!!!!!!
Hi Clare, thank you again for taking the time to… Read more
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Ruby my choc lab, loves the broccoli. She’s had it for about 6 months. Still gets it out of the toy box and chews on it.
Aquatic Supplies Australia
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They are slow with actioning dispatch. Rude and after they ignored me I put up warning in facebook as you can't actually put a review on their home… Read more
page, this is one of the replies:
On Wednesday 29 April 2026 at 10:18:15 am ACST, Aquatic Supplies <> wrote:
We are reporting you to ScamWatch and the Police for this harassment.
Do not contact us again.
[Name Removed] Aquatic Supplies Australia Pty Ltd Web: aquaticsupplies.com.au
Facebook Messenger PO Box 7076 Greenway ACT 2900
Then I receive a slim coat not antibiotic.
Then I received this. I wasted over 40$.
I don't recommend them at all
We will be commencing legal action against you for defamation in court.
Pawssum
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Dr Katie was amazing, from the booking process to the vet coming out was such and easy process. She was so good with our gentle Rottweiler he loved her Thanks highly recommend Pawssum
Petzyo
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⭐⭐⭐⭐⭐ Penny still loves her kibble. Great coat and joints. Recently our local grocer (who loves her) gave us some freebie food and it gave her an upset tummy. Needless to say, we were straight back to the Petzyo.
Sash Beds
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A triumph of style over practicality – I was surprised when the large sized bed arrived in a very small box; vacuum packed with every ounce of air sucked out. The bed took the suggested 72… Read more
hours to reflate but was still lumpy and sagged within the cover. However, when removed from the cover and given a good shake it did start to look more like the product photos. The main bolster cushion is a long sausage filled with some sort of material and the second central cushion a round filled shape and when stuffed back into the cover does form a comfortable dog bed. I ordered a 2nd cover because when one is being washed there basically is no bed just two separate fiber filled cushions. The cover does wash well and my dog does like sleeping in the bed but in fairness he would sleep pretty much anywhere. The bed is stylish and looks good but is pricey and a bit over-hyped.
Mighty Munch
My Chihuahua has a lot of tartar on her canines. After about two weeks, I can see that her teeth look whiter and the tartar is starting to come off. I don't ever want her to have to be put under anesthesia again for a teeth cleaning.
Olly's Box
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Boogie absolutely loves her Ollys box and is always diving in nose first to pick out her favourite toy and treats. We absolutely love seeing her this happy! A big paws up from our Girl Boogie
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Every time I have tried to communicate with RPBA, the only option is via email, the response either never comes, or takes weeks to come. For the price I’m paying I expected at least some form of two way communication option.
PetO
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Great service, will buy from here again, faulty product happily replaced including getting the faulty one returned at no effort for me, what a nice change
Petpost
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The cheapest price I could find for my cat's food. This was my first order and it took around 48 hours to be delivered to my door - very impressed and will be ordering from them in the future.
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BUYER BEWARE – La Luna Pet Care I used La Luna’s online quiz to find the correct pet door insert for my patio door. Based on their own… Read more
recommendations, I purchased the product they suggested — only for it to arrive and not fit at all.
We followed their return process and sent it back in otherwise perfect condition. The only issue? There was a tiny pencil mark (literally a millimetre or two) from the installer trying to measure and make it fit. A mark that could easily be wiped off.
La Luna has now refused to refund us, claiming the product is “unfit for resale” because of that tiny mark.
Very disappointing customer service, especially when we relied on their recommendation system in the first place. Please be extremely careful before ordering and make absolutely sure it will fit — because if it doesn’t, you may be left out of pocket.
Flowzy
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Absolutely terrible quality. Two of my fountains have broken. Fully charged, sat in the water and just stop pumping. Absolutely do NOT buy this s**t as it WILL break on you.
Aquarzon
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Very generous, care about customer! Will definitely buy again, very great store!
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Can’t recommend them enough! Excellent cat food range and fast delivery.
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Purchasing a catio from Betta pet Systems was the best decision I have made for my cats. It came well packaged with very easy instructions on how to… Read more
put it together. They shipped this to Sydney for me. It was very easy to assemble and connected well to the wooden base which I also purchased. My cats are loving it and my escapee cat has now completely stopped all efforts to escape when the door is opened. I also purchased the tunnel so they have access to this outdoor space 24 hours a day. I also liked that I could choose a colour so it matches nicely with my house and fencing. I would highly recommend this product both for the high quality product it is but also for the company who went above and beyond to ensure that it would with the specifications I needed for various holes that were either cut or needed to be cut so this would work for me. This household now has 2 very happy and contended cats that get to enjoy an outdoor space safely.
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Shipped fast got exactly what I asked for, amazing looking fish they will be my go to when buying live fish online.
The Dog Line
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We've been using The Dog Line invisible dog fence for almost 9 years, and it has been one of the best investments we've made for our dogs. Our three… Read more
dogs have the freedom to safely enjoy our 2-acre property every day, and we've had complete peace of mind knowing they're secure. It's a reliable, long-lasting system that has exceeded our expectations. We happily recommend this invisible dog fence to anyone looking for a safe and effective dog containment solution.
Specialised pet store vs general supermarket: where should I shop for my pet?
Pet stores carry a greater variety of items and brands, with some pet stores carrying as many as 100+ pet food brands. On the other hand, supermarkets do stock some items for pets, but they are limited - only enough to fill a few shelves in an aisle.
If you’re unsure of whether you can pick up an item for your pet during a quick mid-week grocery shop, or whether you’ll need to schedule a trip to a pet store, consult the table below to see what each usually offers.
| Pet store | Supermarket |
|---|---|
| Extensive range of pet food brands | Limited pet food |
| Broad range of medication + pet supplements | Basic medication |
| Dedicated pet insurance | Broad insurance that also covers pets |
| Accessories and pet training supplies | Some pet accessories |
| Sometimes offers services such as pet washes or adoption days | Don't offer additional in-store services |
What kind of items can you buy at a pet store?
Pet items and supplies sold by pet stores can be summed up into the following:
- Food: dry, wet, vet prescription diets.
- Medication: flea, tick and worm control, antiseptic, toothpaste + supplements such as rose hip powder, stress relief spray.
- Grooming: shampoo, soap, scissors, shears, brushes, nail clippers.
- Cleaning: carpet cleaning, laundry detergent, odour remover, multi-surface cleaner.
- Training: vibrating collars, clickers and harnesses.
- Pet accessories: standard collars, leashes, leads.
- General supplies: feeding bowls, litter trays, toys, plastic bags to clean up any mess while going out for a walk.
You may need to seek out a specialty store for certain animals
Buying supplies is usually pretty straightforward if you're buying for a cat or a dog, as cat and dog food and supplies are found at most supermarkets and pet shops. However, if you have another animal at home, such as a bird, reptile, guinea pig, or any other less common pet, then finding supplies may be a bit more difficult. Some pet stores may stock items for your animal, but you may have to go a bit out of your way to find the right shop.
If you're looking for specific supplies, it's a good idea to call a store ahead about their product range before you visit them in store.
Pet store services
Other than selling pet supplies, some pet stores also offer services catering to the needs of pets.
- Dog washing: Some pet stores, such as City Farmers, offer a mobile dog wash service that travels to your home. In addition to washing your pets until they’re cleaning and sparkling, mobile dog washes often provide extra services such as nail clipping, flea rinses, and an ear and paw pad treatment.
- Puppy school: this involves taking your puppy to training sessions, in which your pet will become socialised and trained to learn skills, such as toilet training, walking on a lead, and following basic commands such as ‘sit’, ‘drop’, and ‘wait’.
- Pet education: Many pet stores will also have articles and videos on their website for free, that pet owners can consult for handy tips and tricks on how to train and take care of their pets.
How much is a dog at a pet store?
The price of a dog from a pet store will depend on various factors, including age and breed of the dog. Certain dog breeds are considered to be more "valuable" than others and thus will be more expensive.
- Pure breed: A pure breed dog, such as a French bulldog, will set you back by around $5000 to upwards of $10,000. Purebreed dogs are harder to find on traditional adoption sites, as they are highly sought after. You'll most commonly find a purebreed at specific breeders.
- Mixed breed: Cross-breed dogs are common in animal shelters and will usually cost around $200 to $400. Animal adoption agencies are eager to find dogs a new home, so it's rare to find cross-breed dogs for more than $400.
Some pet stores have animals available for adoption or will facilitate pet adoption via third party organisations.
Many adopted dogs will also come already microchipped and vaccinated, as this is the standard procedure once stray dogs are brought into a shelter.
Depending on how old your dog is, you’ll need to spend money on getting your dog de-sexed, which can cost around $300 to $500.
What do pet owners spend the most money on?
Initial costs
According to moneysmart.gov.au, you can expect to pay between $3000 and $6000 within the first year of owning a pet.
Some of these costs will include getting your pet microchipped, vaccinated, and de-sexed. Other initial costs include purchasing pet essentials, such as a pet bed, feeding bowl, kennel, pet insurance, and more.
Ongoing costs
After these initial costs, the most significant amount of money pet owners spend will be on food. On average, a pet owner spends around $800 a year on premium pet food. A common challenge faced by pet owners is searching for a brand and type of pet food that's affordable, yet still addresses the nutritional needs of your dog or your cat.
Another aspect that some pet owners might have to spend a significant amount of money on is vet bills. Depending on why your pet is in hospital, you could be looking at spending a large amount of money. However, choosing the right pet insurance for you and your pet may take a weight off your shoulders, and could also save you money in the long-run.
Pet store etiquette
Buying pet supplies from an online store offers the convenience of not having to leave the house, but sometimes you’d rather go into a physical store in person so you can check for yourself whether an item is suitable or not.
So if you’re planning on visiting a pet store, there are a few things to keep in mind.
Unless the store clarifies otherwise, don’t bring your pet - especially if you’re purchasing pet supplies from a supermarket. If you want to bring your pal along for a little adventure to the store, the stores listed further below are pet-friendly and happy to welcome your pet in-store.
Of course, there are still some limitations. In general, ‘pet-friendly’ usually refers to being welcome to conventional pets like cats and dogs, as opposed to the wild possum you rescued on the side of the road.
Some stores also enforce rules, such as requiring that you keep your dog leashed at all times, or secured in a trolley. To be sure of what you can and can’t do; it’s best to consult with the online website or call up the store in advance.
Popular pet-friendly stores
- Petbarn: is pet friendly, the store only requires that your dog is leashed while inside the store.
- PETstock: feel free to bring along your dog or cat, as customers have been told they can bring their pets with them.
- Bunnings: While it isn't a pet store, Bunnings stocks some pet items, and is known to allow ‘friendly’ pets to be brought into the store - but they must either be secured in a vehicle or trolley or carried around the store.
- Best Friends Pet Store: Their website states that ‘pets are as welcome as their owners'.
Conclusion
Overall, pet stores offer all the items you need to keep your best friend happy and healthy. Whether you’re stopping by to pick up a bag of dog food, or bringing in your pet for a wash, many pet stores are convenient, one-stop shops for everything your pet might require.
Thank you for your feedback. We're sorry to hear the… Read more