Philips HR7778/03

Fantastic – I use my food processor all the time, I love it! The kids dropped the bowl which broke and Phillips were very helpful in helping me find a replacement bowl and at a decent price. Cant wait to get my replacement bowl so I can continue using my food processor. I do however dislike how when grating there is always a big chunk of whatever im gating… Read more

left over, and cant seem to grate it all.

Thank you so much Phillips for your great customer service

Perfect – 12 months ago I became more health conscious, manually chopping fruit & vegetables to juice. I was given this food processor yesterday for Christmas and am completely amazed at it's diversity , time saving with juicing, chopping and dicing (arthritis and weak hands) and it's so easy to clean. Absolutely thrilled.  Show reply

Fantastic – Still lots to learn about how to use but I'm loving it. Maxi juicer is brilliant for carrots oranges celery and watermelon. Chopping food processor is great for tomatoes, onions, potatoes, carrots. Not sure re grater for food processor yet-hubby thinks maybe things get stuck a bit. Blender great for banana milkshake. Still to venture into using other parts like the dough hook.  Show reply

Disappointing – The smoothie attachment is rubbish. I have had this blender for almost 4 years and barely used the smoothie function because the blade attachment always detaches from the smoothie bowl. I bought a new blade thinking it was the blade. It actually got worse with the new blade. I contacted Phillip's only to be told different foods needs different… Read more

blending times. That doesnt make sense. When you make a smoothie you just put all the ingredients in and blend. So disappointed. I will never buy Phillips' appliances again.

Disappointed with the blender – The food processor and attachments are great, but after 12 months of use the bottom of the blender has become loose while using it. I was able to save my smoothie the first time and then I made sure the blender was screwed together properly, but the next time I used it and tried to take the blender off the base my smoothie spilled through the… Read more

bottom and into the unit. It seems that taking the blender off the base unscrews the blender blades which could be unsafe. If that was fixed it would be a great product.

Disappointed – The blender started leaking from underneath so I stopped using that application, which was very disappointing as then I barely used it. Unfortunately my teenage daughter used the blender to make a smoothie and when she lifted the blender from the base the blades dropped out of the bottom! Along with the banana smoothie! This is not what I expect from a product costing hundreds of dollars!  Show details

Was good - not great but then died – Previously had a Kenwood purchased 1987 while I was still a student. When it died I purchased the Philips 7778 in 2013 as it was one of the few processors that allowed me to vary the speed. I was surprised that after 26 years food processors hadn't improved. The Phillips didn't cut as well was my old Kenwood - All soups required the blender… Read more

which holding less was a nuisance - the old Kenwood did it easily. This was very disappointing as I make a lot of soups and don't have a lot of over storage space so would have preferred to not need the blender attachment at all.

Basic juicer worked well

Centrifuge juicer appalling! I tried juicing grapes a few years ago... once tried never ever used again!!! The mess, it took forever to clean the juicer and I had to stop and start as it it jammed up with pulp. Useless.

Other attachments fine.

Niggles:

Grating cheese/vegetables - this is such an obvious task for a food processor so why cant manufacturers work out a way to stop getting a build up in the lid? and to stop that last bit wizzing about ungrated? The Phillips catches cheese between that shoot and the rim. A simple moulded angle between the two would allow the cheese/vegetable etc to wizz back around into the machine instead of getting stuck and compounded into this space requiring a skewer to flick it out each time.

The top of spindle did crack the top lid a little but everything still worked.

The spindle was also difficult to clean inside as cheese etc got stuck up inside it - but one got use to that.

Then it died.

I was cutting old fondant icing into small mock dirt pieces - not to much a a daunting task for a processor that should be able to cut nuts on a daily basis but no it just stopped working. No power.

If it hadn't died I would say it's ok - not as good as my old kenwood but not too bad, I was happy enough. I've learnt to blend soups and work around spindle cleaning but now really unhappy to get only 5 years out of it for that price.

Powerful motor but dissapointed with the quality of the parts – I love this food processor I first bought one in Peru and used it for a year with no problem. Now that I've moved back to Europe I got the same machine but this one seems to be lower quality. Some parts arrived already scratched and after wiping down the base with a damp cloth than a dry cloth it got all rusty and it wont come off. The store… Read more

where I bought it wont help so I am a little dissappointed. Can't believe the quality was better in Peru than Europe (especially since I payed way more for it in Europe)

Very disappointed with Phillips – I bought this processor/blender and within 2weeks the blender was leaking from under the blender. I was told that I would get a full refund if the retailer did not. it's been since Aug this year and I have not had any positive response I'm still waiting for a refund. They keep stalling and wasting my time. First they asked for receipt and that… Read more

they would refund straight away then after I found the receipt they say I need to return item to them before they refund but actually I threw the blender out because it was sitting there in my pantry not working I don't have the space in the new house for faulty items and I was going no where with customer service anyway now they call me after a few weeks still requesting the faulty item! Not happy with their service at all I just want my money back so I can invest the money in a better blender from a more reliable company

Knife/Blade Unit under blender broke, awful customer service – I purchased this about 1.5 years ago (so still under warranty). The main use of this is the blender and the other attachments are rarely used. Recently, the plastic under the blender broke and now can't be used which has effectively made the product useless. I was told 13 days ago by customer care that the "Knife/Blade Unit assy" is out of stock.… Read more

I emailed them twice since inquiring as to when it will be back in stock but haven't received a reply. It is really appalling behavior for such a large company.

Very poor customer service – Good product until the middle of the 3.4 litre bowl came loose and now the bowl doesnt work. . Very disappointed when i have spent hours on the phone trying to get a replacement bowl.No help as to where I can get a replacement,tried all numbers of support and still no help or idea where to get one/

ok but could be better – I purchased one of these from our local good guys. I have used it less than 3 times. today my daughter made toilet cleaning disc's in it and she used thyme oil and the plastic bowl has now gone all weird like the oil has eaten into the plastic where she must have tipped in the oil. A better quality plastic would be great as when I last used the… Read more

machine the handle almost cracked from trying to twist the bowl off. I am not such a big fan on the mixer attatchments being in 2 parts as ingredients gets stuck under both.

I think I shall be on the look out for a better product

Disappointing Quality – I use my processor only approx once a week, and have had the issue of a burning smell coming from the unit. The first time, six months ago, Philips fixed it, which I appreciated, but it is already happening again, making the machine basically unusable. Disappointing quality for such a big name in appliances.

It is ok for small jobs – I do like my Philips food processor, however, I think for what I want to do-making dough from sprouted buckwheat-half kilo batches, I think I need a more powerful motor than the 1000W. I have already burnt out one motor and Philips were very happy to replace as It is still under warranty. I read with food processors, you should buy the most powerful you can afford.:)

Works wonders for me – I have been using this food processor for nearly 12 months now. I have used it to make soups, pastry, cakes and and desserts and have been really pleased with the results so far. It's motor is powerful enough for what I need I and I find all of the attachments very useful with the exception of the vegetable slicing attachment blade as I can never… Read more ·  1

get it to slice uniformly, for that reason it loses one star. I was surprised to see the negative reviews here on Product Review though. I would recommend it for family cooking.

Great Motor but not quality parts – I was loving this processor until a few weeks after we got it and the handle became really wonky. Its a bit daunty holding the mixing bowl and feeling like the handle could snap off, especially since its a large mixing bowl so it can get heavy. The handle is also necessary to lock the base onto the machine so we have to be extra delicate because… Read more

if it comes off it'll make it so hard to use. We just accepted that that's the way things are made these days BUT now there are cracks in the lid and the base of the bowl and I am not happy. We glued up the one in the lid because food doesn't really come into contact with but the one in the base, holy cow. This product has a 2 year warranty and we've only had it since Jan. We only use it one to two times a week and already the main part, the bowl is cracking, it's just not good enough and I'm not relishing the thought of having to deal with customer support, not because I've heard bad things but because it's not even a year old and I SHOULDN'T have to deal with them if the quality of their product was good enough.

Died within 5 mins! – I think this is a great machine - in theory! It actually died before we had the chance to try it out. The motor just stopped working before I even grated my first carrot and I am more than disappointed! We will return it to the store, however, I'm very doubtful if I'll get the same machine again!! A different brand might be better value after all.

Will never buy another Philips product!! Appalling customer service!! – Purchased this multi-function food processor just over 12 months ago and we loved it... for a couple of months until the motor started to smell burnt during operation. After weeks of trying to get a response from Philips, we sent it away (At our expense) and received a replacement base. A few months later, the same thing starts to happen along… Read more

with some attachments wearing out, cracking etc. Try to contact Philips... again limited response. Constant emails not being responded to.... not calling back for weeks at a time. Customer service does not exist at Philips

Bit noisy – Comparing to other food processors, bit noisy. Still can't figure out whether the bowl modeled HR3916 is suitable to my HR7778 since i burnt the cowl came with it accidentally. Philips customer service doesn't really help to solve issue.

Broke down after 45 seconds of use! – This is completely unacceptable! My food processor just arrived, and all excited for my first ever homemade glass of carrot juice I started the juicer, only to find that after 45 seconds the motor stops and doesn't react to anything. Spend the whole evening dancing around it, putting it apart and together again. No use. My previous Philips… Read more

machine lasted for 25 years! And is still working fine, - the only reason I wanted to replace it was the juicer part.

Well, I got at least half a glass of juice, though a very expensive one.

Started great but won't last – I was really happy with the performance of the actual machine but the parts seem to be really poor quality plastic. I've hand washed mine despite the claims that its dishwasher safe and my blender jug is cracked at the screw in point. It leaks badly and is completely unusable. The processor jug has cracked in the central part of the lid, I'm… Read more

guessing it wasn't strong enough as this is where the blades connect. There are also cracks in the base and around the rim.

Water gets stuck inside the parts that are hollow. A lot of water. The black insert for the the top of the processor (I'm unsure of the actually name) is sealed but not water tight so you can't drain it or pull it apart to clean it out yet just hand washing it over time I've noticed the water filled inside. It's gross. The best I could manage at getting any water out was to squeeze it while upside down and distort the plastic a bit so some water came out around the cracks. The same problem with the blender jug handle. It has two tiny holes so I'm guessing when it was designed they noticed this would happen?? The holes are useless and it's got old dishwater residue inside and I'm unable to open and clean it properly.

I paid over $200.00 for this at Harvey Norman and have only used it 1-2 times a week for around 2 years and it's pretty much falling apart. It would be fine if they used glass accessories but the poor quality plastic has made it such a waste and hasn't lasted. I'm not sure the broken plastic parts can be recycled either..... :(

Second time unlucky again? – I loved this food processor, but unfortunately my first one died after 8 months use. Harvey Norman replaced the unit and I was happy again for another ten months as it really can be a powerful processor. This morning the same fault occurred with my replacement unit. All plugged in, ingredients ready to go, safety lock in place and no power reaches… Read more

the motor? I've tried other outlets in the house and it seems to be the same fault as my previous machine, so it's not the power point. So frustrating! This machine retailed at close to $300 so I would expect to have many years of good service? Very disappointed!

First time I tried to use it the motor wouldn't work – I did my research before buying this product and it seemed to have good reviews, It seemed versatile and had multiple functions. I even bought one for a friend - but the first time I tried to turn it on it would not work. The motor was dead. At first i thought I was doing wrong so I phoned Philips. Then I looked on the Philips website and found… Read more

that although I only bought the machine a short time ago, it is actually the 2012 model. I have always had faith in Philips products but lately I'm beginning to wonder. Very disappointing.

Love it – It is fantastic. There is just so much to like about this machine. I’ve only had it for a week and I’ve used it every day. The only part I haven’t tested is the juicer but if the rest is anything to go by then it too will be great. What do I like most – 1. It is so easy to clean. No nooks and crannies to hide bits of food. 2. The blender and… Read more ·  2

processor are lightweight making them easy to use.

3. It isn’t overly noisy.

4. The suction cups on the bottom are really, really effective.

5. The lids click/lock into place neatly as well as the bowl and blender clicking onto the base.

Oh, wait, there is one thing that I’m not happy about – the instruction pamphlet. It is one large sheet of paper with images that are difficult to read. With all the thought put into the machine Philips failed with that part.

Having said that, it isn’t a difficult machine to work out. All is forgiven Philips.

Was happy with the machine, but had to take it back due to lack of performance. See edit at bottom o – I purchased this because my seven year old food processor's bowl broke, and I wanted something powerful with a large bowl. I would have loved something with a smaller bowl included too, however this doesn't include a smaller bowl...a small price to pay for a great machine. I will say first, the box is enormous! I had to rearrange my cupboard… Read more

to fit in all of the different pieces - the base, the bowl, the juicer, the box of blades etc and the citrus juicer (see, I said there was a lot!)

I haven't used every piece yet, but what I have tried out I like.

The bowl is easily large enough for me, the blades are great and the motor is so powerful that if you pulse something it's done in no time at all. I have noticed that on setting #1 the machine seems to slow or pause (very briefly) while spinning...very odd, but not sure if that's what it's meant to do.

I have used it mainly for making muesli so far - it chops oats like a breeze, though it takes a little longer to chop the dried apple etc, and cannot seem to chop goji berries at all (maybe they're too hard, or maybe the bowl is too big?). It chops nuts brilliantly too.

I tried the chip making blade the other night. It cuts an interesting chip...not sure if I like it or not as I'm used to hand-cutting wedges. The kids seemed to enjoy the novelty of the slightly curly chips though. Again I did get the machine pausing/slowing down on setting #1, and it seemed to struggle a little. It was going so fast though, that I wouldn't have wanted to turn it up any further. Even hubby expressed concern at me possibly breaking the machine while making chips. ;-)

The juicer is fantastic, it juices so very fast that it makes your head spin. I didn't expect that at all. I haven't tried the citrus press however, but I will update this whenever I manage to use a new piece.

EDIT: Had to take this machine back to The Good Guys as it started doing massive pauses as it was being used, almost like the cogs were wearing out. After making a few juices with it, it was near impossible to use so we replaced it for a more expensive machine that could actually handle a decent amount of use. The the price, I am very disappointed in the quality!!! Large bowl, powerful motor, great juicer Setting #1 seems to have developed a little lull or pause during use, difficulty chopping small things (goji berries)

Died over nothing – Went to use the machine today only chopping nuts and dried fruit which should be easy for a food processor, especially since its over 1000W to find it wouldn't turn on. It has only ever chopped nuts and fruit, and ived used the juicer twice. I tried to jiggle with it a bit, checking it was all locked in and nothing was obstructing the blade and still no flashing lights. I've had it 12 months. Not a cheap food processor and not impressed.

Great power but Faulty blade – I bought one last year. Juicer is not worth the price, wastes most of your fruits. Power is great. Was really excited about potato Julian slicing blade but the final products were all Curled.... Bit silly... But the biggest touble is the thickness adjustable blade which I didn't know was faulty until philips put a video recently. Have called good guys but haven't herd from them yet. I would have loved to get a grinder mill like viva series:(  Show reply

NO Xmas Cheer Here – I assume I would give it 4 stars......I saved up to by this processor for myself for Xmas and decided to try it out on a new Xmas recipe with grand daughter helping me. On my very first use, little miss dropped a wooden spoon down the shute of the main bowl and now that particular bowl wont cut under any sort of pressure. I tried sourcing one… Read more ·  3

through the local Phillips service centres but they never got back to me. Online I could only find the HR7776 bowl, so hoped that Phillips might spread some Xmas cheer and replace it for me so I can actually see how this processor works. So far no response......... Sighhhhhhh....... I hope you all enjoy our processor over Xmas seeing it was your reviews that confirmed in my mind the product that I should buy.

Have a great Xmas 2014.

Died too soon – I bought it about 8 months ago from Good Guys, but only used it a few times. Just a few minutes ago I plug it in, and started preparing my ingredients. Suddenly, while it was connected but not turned on, I heard a bung and little bit of smoke around it, I haven't even realise if it was from it from an old kettle plug to the same socket. I still… Read more

to take it back to the vendor and see what they offer, but for the amount paid it died too soon.

I tempted to check if they used certified components or some rubbish from unlicensed manufacturers, but can't because would loose warranty. Have anybody checked them?

It's rubbish – I bought this machine this afternoon and I got everything ready expecting to make some nice juice, when I plugged in, turn on the power there was no response for the motor. It didnt work at all! I am so upset about it cuz such a big brand should have better quality control procedures, but it proved that Philips didn't! Will never buy this brand again! Bad quality

Mothers day present – I have wanted a food processor for a long time. Received this for mothers day. Did not come with base(motor). We returned to Good guys and they exchanged with another one. All is okay. Have tried and all works well. Would have liked a few recipes to try as I am a novice in the kitchen. Love my mothers day pressie. Missing part

Died within 6 months – The blender blade suddenly stopped spinning this morning. Only had the machine a couple of months. Won't be buying Philips agin.