Qantas

It should be mandatory for the Qantus staff to tell the traveller that their luggage will be going directly to their destination. I waited for ages for my luggage at the carousel to find that it had gone directly to my destination. That was really annoying. I don’t work for Qantus so I didn’t know. How do you know these things. Is it signposted somewhere? FMD. That was sooo annoying. Show details

The "Spirit of Australia" has become a shield for mediocrity. As a loyal Qantas frequent flyer and Platinum One member, I have reached a breaking point with the current state of the airline. What was once a source of national pride has degraded into a masterclass in corporate hypocrisy. 1. "Safety" as a Convenient Shield It has become… Read more

increasingly clear that Qantas is using "health and safety" as a cynical cover for rigid policies and blatant service cuts. When safety protocols are used to justify a lack of flexibility or a reduction in passenger amenities while being misaligned with actual customer needs, the messaging becomes performative rather than protective.

​2. The Death of Premium Service The "indifferent" and often plain rude attitude of ground staff is now the rule rather than the exception. Being a Platinum One member seems to carry no weight on the ground; the treatment is indistinguishable from a first-time flyer. There is no proactive assistance, no "Spirit of Australia" hospitality—just a bureaucratic wall.

​3. Better Options Elsewhere The reality is that international competitors now offer a vastly superior product and a level of respect for their premium travelers that Qantas has seemingly forgotten. It is a shame to see an Australian icon degrade to this level.

​Closing Tought: If Qantas truly represents the modern "Spirit of Australia," it sends a discouraging message to the world. I find myself increasingly recommending that travelers—especially those who value their time and money—look elsewhere. If this is the best Australia has to offer, I would suggest people not bother at all.

Qantas, no longer the spirit of Australia – Qantas used to be my airline of choice, though in recent times each of my flights in recent times have been delayed. Today flying out of Kalgoorlie, Western Australia, my Qantas flight was delayed due to 'sever weather' in Perth, the very same weather than had no impact on two Virgin flights departing and landing and leaving on time from the same destination. Maybe this is why all our flights are delayed. Show details

What has happened to one of the greatest Australian icons? – I’ll start my review with summing it up - I’m ashamed about what has happened to our national airline - the face of Australia in the skies. Let’s start with a good - there is only one thing - safety record. That’s about it. The bad: 1. They are significantly more expensive than competition 2. They don’t care about their customers and employees.… Read more

3. If you ever will try to contact their customer support you either won’t get through or will not be helped. 4. 4. One of the poorest customer support I ever experienced. 5. If you have no straightforward easy resolvable problem they won’t help you and there are no ways to escalate problems within Qantas. 6. Some of their services are not linked and they won’t take accountability for that. E.g. you may buy a lounge pass, the lounge might need to close (during your allowance to be in there). They will kick you out and won’t reimburse you. 7. They will sell you a ticket on their website with QF number which may be share coded with another airline and Qantas will take no responsibility if anything will go wrong with that flight and logistics around it.

With my approach to support local/Australian made goods first after having a couple of significantly negative experiences with Qantas I’m making my conscious decision to stop purchasing any of their products and services. I also do not recommend using them to anyone else until they will change their corporate attitude. Some of my experiences I detailed in attached to this review video.

Sydney to Christchurch Overpriced and terrible service. Both flights delayed for over an hour. Ran out of food options on outward flight. Business is truly rubbish TIP : Fly Emirates for same price and massively better experience. Never again! Show details

As a passenger I am always treated as if I am invisible by the airline employees of Qantas. I get on the aircraft and no acknowledgment. I get off the aircraft and no acknowledgement as the hostie always turns to another hostie to talk to them when I approach. I wear neat and good clothes. Qantas is Just a rude airline to do business or travel… Read more

with, in my opinion. This airline I have seen decline in quality customer service since mid eighties where you were respected as a paying passenger to what it is today - a total shame. I have seen some of the rudest interactions ever with passengers and Qantas employees especially in the last ten years - over such small and insignificant matters - way more than I thought I ever would. This review has been made by myself, a former Senior Commercial Pilot, now retired.

Qantas drop with the quality. Who ever thought that Hot dogs ar good option for meal on the plane? I had stomach problems after this. Show details

Simply one of the worst customer service experiences I've ever had. I spent 3 days calling to add my baby to my flight, almost 2 hours per call, and they resolved my problem? No! Show details

We recently took a regional Qantas flight from Port Hedland, WA to Perth. Despite the extreme heat at boarding (44 degrees), all of the flight attendants were incredibly kind, patient, and professional. One flight attendant in particular, Claire, truly stood out. She was exceptionally helpful, warm, and thoughtful. After I accidentally spilled… Read more

red wine on my fiancé, Claire promptly assisted us with wipes and soda water, making the situation far less stressful.

Throughout the flight, she went above and beyond, even surprising us with a handwritten card accompanied by chocolates and chips. The card was so personal and detailed, especially considering our brief interactions, and it really made our day.

It’s employees like Claire who create memorable experiences and keep customers coming back. Thank you, Claire, and thank you Qantas for such a wonderful flight experience.

Thanks Claire!

A beautiful experience after a long time in my long haul flight. The crew set tone by being hospitable and emphatic. Cheery and positive crew in economy - Silva, Donna, Melinda and Narelle were absolutely outstanding as they dished out our meal and made our journey memorable. As I stretched my leg they were very hospitable and spoke to me as I… Read more

stood forlorn. Being a cancer patient stretching is important and I for once didn’t feel like I was invading anyone’s space. They spoke to my family and were very hospitable ensuring everyone once was comfortable in the flight. There interaction with everyone was polite and enthusiastic. The plane itself was as every other economy plane so like a car and bus it was a fantastic ride.

The worst customer care absolutely no answer when you complaint I will never book an international flight again in my life. Show details

Current state of Qantas Customer Service wait time: 1 hour 2 mins. This is the current waiting time for a call being put on hold. Highly suggested to use Call Hold Assist (iPhone users) whilst waiting for calls to be answered. Photo evidence attached of time elapsed in calling Qantas phone number 131313. Show details

Disgusting putrid feral food! Paid $1,700 for 2 people to fly ONE WAY from melbourne to darwin and disappointed to say the least! Got food that wasn’t even hot, the potato’s tasted like they had been frozen for 3 years and the chicken honestly made me gag. You can’t tell me this food isn’t left over garbage from somewhere else. I wouldn’t be… Read more

surprised if everyone got sick after this meal!! Worst flight for money. i’ve had better food on every single other airline for 3 times less than this price!

Horrible is an understatement. I transferred points into my Qantas account to book a flight. Their website keeps throwing me a generic error message and won't let me complete my booking. I downloaded the app and it won't let me log in to my account. I've been on hold for over an hour now. I wish I could give 0 stars.

Our luggage was totally wrecked with quantis dissatisfied customer would not recommend flying Quantis.Wheels missing on luggage,cracks on suitcases,brand new pram even though bubble wrapped still scratched and scrapes on it.Flew from Perth to Melbourne then Melbourne to Wellington on the 12/10/2025.Got to the airport in Wellington to find our… Read more

luggage damaged tried to report it at the customer service desk only to be told by the young boy at the service desk that he didn’t no how to write up a report as our flight arrived 1am in the morning.Also there was another lady from the same flight as us with a damaged suitcase her case was ripped and her clothes were hanging out of it.She also was having trouble trying to report her suitcase.Please Quantis yous need to do something about your baggage handlers and refund your customers for the damage caused by your carelessness not acceptable.

If you write a review on Product Review about Qantas you will be contacted via email to send your phone number. Then a scam Qantas customer service officer will call offering you compensation and ask for personal details. This is a scam!!!!! Please do not send your number.

Price guarantee is all a front. They say "When you book with Qantas, you can book with confidence knowing that if you find an identical Qantas flight for a lower price on the same day, we'll match it with our Price Promise guarantee.* " KEY WORD is identical. That means same time, same day, same destination according to the call center lady I… Read more

spoke to on 9 OCT 2025. How often does any airline have identical flights? ACCC where are you???? Furthermore, you must book the flight you want THEN apply for a refund. CLEARLY, no body can meet their terms and conditions. ANOTHER EXAMPLE OF QANTAS RIP OFF. How will this brand ever recover. My guess is NEVER. Such a shame to see continuing shameful behaviour.

21.03.2026 Found our suitcase damaged on the baggage carousel, we immediately walked over to the baggage claims office that was right next to the carousel to show and report the damage, was told by the female worker that it was not something I could… Read more

claim. In absolute disbelief I asked 3 times that I wanted to make a claim, only to be dismissed again. As we were going on to an international flight I had no choice but to purchase a new suitcase so we could continue our holiday. I submitted an online claim, over the following week I followed up with several photos and additional information they had requested about the whole situation. 13.04.2026 I have Just been advised that I needed to report the issue at the time it had taken place. Which I did. Our claim for reimbursement has been denied. The mistake I made was to insist my report was documented at the time. I should have taken a photo of the suitcase on the counter at that time as proof it was reported. Over many years our families have always chosen Qantas over other airlines. The way we have been treated over this claim has been absolutely unacceptable. We will never use Qantas again.

Been travelling with Qantas since 2005 and have been a loyal customer in all my travels accept for the 1 time my brother in law insisted we travel ANZ because we're Kiwis living in Oz and it was a cheaper fare to LA/Vegas in 2013. That was the last time we used the disgusting ANZ and have faithfully used Qantas since around the world and 6 more… Read more

times to the US. As a diabetic and recent stroke recipient, Qantas have been amazing in the delivery of first class service in flights, connecting international/national and general care of their customers. Keep up the great work Qantas, you're a credit to your country!

Business class so small I could barely get out of my seat. A seat that didnt work and couldnt recline which was a running joke amongst the crew. No seats worked. No air conditioning. I didnt think it possible but they some how managed to make the toilet smaller. The food was some slop a child made - badly. Just the bottom of the barrel 3rd world. Avoid qantas Show details