Quick-Step Flooring

When we started having some issues with our laminate flooring, we were eventually able to contact Quick-Step who were very efficient and eager to help us fix our floor which was under warranty. The new flooring is perfect with none of the defects that our old flooring had and we absolutely love it. Show details ·  1

Euro pricing for cheap quality – 75sqm recommended by the flooring company, actually talked me down from engineered timber. Total was approx $7k installed. Has been nothing but a disappointment since day 1. Had flooring company back to replace 4 faulty boards, however since replacement the floor now moves there, integrity has been compromised. Also as soon as you drop 1 thing… Read more

expect the laminate to chip or crack. We installed the impressive ultra, supposedly suitable for high traffic and kitchen areas. Its not. The flooring company said this would be hard wearing, and recommended because of having a toddler. Ironically the toddler has caused no damage, but don't dare drop a spoon from the dishwasher.

In all honesty if your flooring is on a budget buy the cheapest laminate you can source, it'll probably be the same quality as this alleged European developed crap. Literally paid a Euro premium for Aliexpress quality. Don't make the same mistake.

14 months in and I'm regretting listening to a "flooring expert". If anyone actually recommends this, just leave their showroom.

Order through middle-mans and delivery time are awful – Quickstep doesn't work directly with customers, except for sending samples, which I rate quite highly. However, the actual purchasing process goes through various retailers, who, from my experience, act as middlemen without holding stock and much information (price variation was up to 200% just for supply + all of them have to call to quickstep to… Read more ·  1

check stock info).

Initially, the retailer informed me that I would need to wait until November 1st for my order to arrive. Meanwhile, Quickstep indicated that they were expecting a delivery in a few weeks (as retailer explained the difference is because most likely everything on current shipment already sold and while there's chance for earlier delivery they play safe with due dates). I agreed to wait the 4 weeks (until November 1st), hoping for an earlier delivery.

Yesterday (October 10th), I received a call from the retailer saying my order would be ready for pickup today (October 11th). I prepared a room by removing furniture and carpet, rented a vehicle to collect the order, but when I checked to confirm, to my surprise—and apparently to the sales manager's as well—the order wasn't ready. Now, they are saying the delivery won't happen until November 18th.

Satisfied – I am a floor layer and I love installing this product. Very easy to install best click system, heavy duty boards and they offer all the accessories for their products. Show details ·  1

Best product without cutting down a tree – We have had this flooring for 3 years now and it’s so scratch resistant and cleans up well even after a 75 person party in the up stairs room . We are now getting quotes on the same product for the stairs and second level Extremely happy Show details ·  1

Contempt for customers – I did half my house with pulse hybrid flooring, then went to order the flooring for the other half only to be told that (despite it showing as current product) it was a discontinued product. No comms from quickstep, no consideration for their customers, avoid this firm like the plague!! Show details

Marked Discoloration – We installed timber Quick STep floor boards (Spotted gum) 3 and a half years ago. To protect the floor, and following the brochure 'tips' we put a small and thin mat (no rubber backing) at our entrance. We now noticed that the exact area of the mat shows a marked colour change, much lighter. We approached our provider (Cronulla Carpets) who in… Read more

time approached your office (I believe), to informe me that, the whole floor has gone darker over the years (3 years???) and that the colour under the mat was the original colour. Unbelievable!!! They did not offer any solution, just to remove the mat. I mentioned that I have 2 unopened boxes of the flooring, this means that if I open the box they will have changed colour to a lighter shade? Can someone make some sense of this and give a call ASAP? My next step will be to go to Service NSW to put a formal complain through NSW Fair Trading.

Thanking you in anticipation Liliana 0422 374 386

Disappointing product as it Creeks & cracks with each step – We had a large extension completed 2 years ago & had the Quickstep Oak Extra Matte Floating floor installed. Every time that you walk on it in different areas it creeks & cracks, feels horrible & so cheap. I have had the retailer Carpet One Pt. Adelaide & the wholesaler come & inspect also complete a report. The analysis was that everything was… Read more

fine & it is what it is ?? The man in the Adelaide Wholesale store told me that it shouldn't creek & the preference is to direct stick? Our retailer suggested otherwise.

Can someone from Quickstep Australia please contact me with a resolution before we go to the ACCC to lodge a statutory Warranty claim via the builder ?

Regards,

Fantastic flooring, 16 years old – We laid Quick-Step Eligna flooring in our kid's rooms, guest room and study 16 years ago. Our kids were little then, we have dogs and cats, so it has had to endure quite a bit. The flooring still looks as good as it did then. It is easy to clean, looks good and isn't noisier than our timber flooring. The quality is fantastic, and I would get another Quick-Step floor any time. Show details ·  1

4/5 makes a really good floor... some issues to think about – Underfloor needs to be REALLY flat... any ups downs will affect the top layer... really easy to fit the whole boards but tricky around door ways for instance... Some shoes quite noisy on it ... soft shoes or socks ok... Need to plan fitting sequence carefully one end of house to other, best to start at one end Also seasonally boards expand and contract, some joints don't slide well. Overall very happy with it.. Show details ·  2

Better quality than expected – We installed quick step laminate throughout our house almost 6 years ago. We chose the laminate because it was the most budget option. It has been amazing! Much better than expected and I'm so glad we didn't pay more than we did, because you don't need to. We have two kids, a dog and a cat. The flooring has held up to some pretty rough… Read more ·  1

treatment! It gets banged with toys, driven on with ride-on cars, has the pets running around, gets heavy things dropped on it, and it's completely fine. No scratches, dents, nothing! I mop it using the Quick Step cleaning product mixed with water (per the directions) and it looks perfect. In our old house we had some other kind of wooden floor, and I don't know what it was, but it was so hard to clean and always looked smeary. This laminate floor looks super clean after I mop it and it doens't show the dirt. I only mop once a week. Highly recommend this product!!!

Quick step Impressive Ultra – I don't know about the other floors in the range, but we decided to pay up and use the 'rolls royce' of their products. I don't regret it at all! I've had trades drop tools, track in grit, had water left unseen for half an hour, ladders dragged across - all sorts - not a scratch, not a mark, no lifting. Honestly the best floor I've ever had, and… Read more ·  1

I've had it about 9 months now. It never shows marks, and is super easy to clean,just a vac and a damp mop. I have just convinced my neighbour to get this floor... she saw me drop something on it, and helped me clean it up. She has seen the floor from new until today... no marks, nothing.

The absolute best ❤️❤️❤️❤️ – Service was amazing, installation double amazing, flooring is beyond perfect, couldn’t be happier, looks and feels perfect. Now just home to a beyond awesome surprise thank you QuickStep above and beyond Show details ·  3

Crunching in every step – 4 months ago we had QuickStep Hybrid flooring installed, and immediately noticed what sounds like sand in the joins making a horrible crunch with almost every step. Product has disappointed us tremendously, what was worse was when I tried to reach out to installer who seems to think its product related, phoned QuickStep to discuss possible… Read more

resolution they couldn't get off the phone fast enough "sorry can't help you we are just a wholesaler" Consumer Affairs will be our next step.

Chips very easily and a hard to clean – We have had the flooring for 2 years now and we have so many chips it in they just keep appearing. It is so disappointing as we loved the look of it. We also find the grooves in the boards are very hard to clean and unless I use a grout style scrubbing brush cleaning each one is impossible Show details

Great to look at but don’t walk on it – We have built a new house using the oak timber flooring and we used there underlay which looks great but it’s so incredibly loud downstairs when people are walking upstairs it’s actually incompatible with living. It’s going to be torn up Show details

Quickstep Eligna Looks great but is ridiculously loud to walk on – We had Quickstep Eligna Laminate installed in our bedrooms about 6 months ago. It does look great and the texture of the boards feel nice but we are incredibly disappointed with how loud it is to walk on. The boards are sitting on top of 3mm underlay and concrete. They don't creak or snap at all but every shuffle and step comes through so loudly.… Read more

If you are barefoot they will stick to the laminate and you can hear very clearly everytime your feet "unstick" with each step. Even dropping a phone charger cable on the floor emanates a huge racket.

I have done some small scale testing assembling a few square meters on 10mm rubber and foam and the result is still the same. Loud as anything! The boards appear much lighter in weight than others which may be the cause.

We have different brand laminate in our house that does not have this issue. We really regret installing Quickstep as there is so many options for $40/m2 that would not leave our ears hurting.

I wrote this review so others do not make the same mistakes

Good value for money. Looks OK, good surface properties – It doesn't look as good as a timber floor for sure, but I didn't pay for a timber floor either. Looks good enough, just make sure you select the right color for your house. I chose a Champaign color which is not bad but I wish I had gone for a darker color. The texture is OK but if you take a good look, you will know it is not real. Sounds OK when… Read more ·  1

you walk on it with shoes (the 'tap' sound is not like plastic, closer to timber) and does not squeak. I have had it for two years now and only damaged a small spot because I dropped a heavy pot on it. The damage was small so I used some clear resin to fill it just to protect it from water. Now I don't even know where it was. I guess if you scratched the surface you should fix it or it might get water damage. I took a water resistant one but still I do not let water stay on it, if I spill some I clean it quickly since nothing is really 'water proof'. Actually, close to the kitchen sink I noticed ends of a couple of planks coming up a little since it was always wet there. So I dropped a floor mat there to prevent water damage, no more deformation ever since. Anyhow, If you spill some water and dry it ASAP it's gonna be OK. I have moved furniture and heavy displays on it, even slid my fridge a couple of times and saw no scratches, the surface resistance is good. Obviously, if you give it a good try by moving heavy items with sharp edges under them, you can scratch it for sure. Well, if you insist! Cleaning is easy, I normally just vacuum and sometimes use floor wipes. I can't tell if using a mop is OK because I haven't used one, these wipes are not that expensive and are way easier to use than a mop. For me, the real reason behind choosing a laminate flooring was the fact that our house was old, and the floor was covered with extremely ugly tiles. We removed the tiles but the timber substrate was not flat enough for a timber floor. Laminate is a better option in this situation since it conforms to the existing floor (that was what a builder told me, you should double check for yourself). Happy with my decision, although missus wants a timber floor. I wanted that too, but it's the next best thing.

Very disappointing – We had colonial quick step laminate installed in our new house a bit over five years ago. We decided on it as it looked great and we were told it would wear well and had sound replacement warranty. Since then it has worn really badly. It Chips, scratches and marks incredibly easily. We don’t wear shoes inside and have tried to look after it by… Read more

using the cleaning products recommended by the supplier. It now looks so worn and untidy. We had a rep come to look at our floors about two and a half years ago who said he could understand why we were disappointed. we then didn’t hear anything back from them. We then contacted the manufacturers about 12 months ago who told us the damaged boards could not be replaced as the colour is discontinued. They didn’t offer any other alternatives. The warranty now means nothing. I have since been in touch with the company again and they offered a wax repair kit which arrived in the mail today and will not do a lot to repair the chips and scratches that have developed over the past 5 years. I’m still puzzled as to why this wasn’t offered when we first asked for advice with the wear of the floor. It has unfortunately been a really disappointing and expensive experience.

Looks awesome – Six years on and still looks beautiful. I have it in all rooms except a main bedroom. Planing to have it installed there as well. I clean it with a Dyson barrel vacuum with its special brush for hard floors. It doesn't scratch the floor. After that I use a Bona spray mop with a special cleaning solution for laminate floor. Bought quick step… Read more ·  1

locally in Adelaide and the installation was excellent. Don't use a steam mop on this. Installed felt pads on every piece of furniture in my house. I still have a few spare planks that I would use if some damage happened. Between major vacuumings I use a cordless vacuum with a cleaning head designed for hard floor. ( LG zero vacuum). Very happy and it was made in Europe.

Looks beautiful – We had quickstep spotted gum timber installed throughout the entire house, replacing worn carpet and an old timber laminate. Looks so beautiful and we were very happy with the professional installation. Beautiful timber appearance and feel. Very easy to keep looking good with the recommended flooring equipment. Has added a lot of value to our home. All our visitors absolutely love it and can’t get over the transformation. Show reply

Locking system breaks – The color is beautiful and at a decent price. However, while installing, the most subtle tap breaks the almost paper locking system, making it impossible for the next piece to lock in. We’ve been working on our bedroom 240 sq ft for a week and have torn in apart 3 times. We just had to buy 3 more boxes because we’ve deemed more “bad boards” than… Read more

good ones. We definitely will not purchase again and after one more attempt, may return to Lowe’s. Also, 2 boxes had ink like stains on every piece that ripped off the underlayment. What a waste of time and money!