3,705 reviews
There was an issue with main entrance lock which was attended to. Right from the phone call to RACV Home Assist to completion of the job, everything went smoothly and I am happy with RACV Home Assist customer service and the tradesman. It was quite a pleasant experience.
Considering I was locked out of my house at peak hour on a Friday, it only took 45 mins for the locksmith to get is and get us in the house. I also appreciated the communication on estimated arrival time. Locksmith used a tool to get us inside and luckily didn't need to replace our locks, so there was no additional coat
Reviews with attachments
Very professional and helpful plumber solved the problem instantly (less than 3 hours after my request for assistance) with repair. New tap new washers no more leaks. Very pleased with the RACV program I have subscribed to.
Hakan D was very professional and did good job thanks. I highly recommend his trade fixing our laundry tap great. Show reply
Awesome experience - plumbers and sparkies – We moved into our house and as happens, almost immediately the hot water went and the toilets were backing up. We joined RACV emergency home assist and holy moly are we glad we did. The hot water electrician was round in a flash. So professional, easy going and lovely to deal with. The prices were very fair too. The plumbers that came round… Read more · 1
cleaned out the pipes but in the end we had to install a whole new sewage line and they were amazing. Done in one day, the price was very fair (we did shop around).
So all in all - after a bit of drama RACV emergency home assist's service providers had us with hot baths and able to use the toilet with confidence and all super fast and at fair prices.
We'll always have this RACV service!
Fixed our hot water piping leakage – Were here within 30 minutes on Easter Sunday and fixed the leak in 30 minutes Show reply
Excellent Electrician Chris H for RACV – Due to pelting rain and thunderstorms I had to call Emergency home assist. CHRIS ( Electrician) arrived and showed him the video of pelting rain through the power point.He is so good and recommended a plumber to check the roof.He said once the power points are dry he will come back to install the LED lights CHRISH is an asset to RACV.I would recommend CHRIS to my family and friends
Very concerning experience with **RACV Home Assist emergency plumbing service. I called RACV on Saturday morning for a burst pipe, expecting an emergency repair service. A plumber attended but immediately told me he didn’t have the tools or parts in his vehicle, so he could only “have a quick look.” This raises a serious question — why send a… Read more
plumber to an emergency job without the equipment required to fix it?
The plumber dug about 2 feet into my front garden, located the leak, and asked me to sign on his phone saying it was for “my concern” so he could make urgent calls and arrange parts. He assured me someone would come shortly to complete the repair.
After waiting more than 4 hours, no one arrived. When I contacted RACV, I was told the job had already been closed in the system because it was recorded as a quote job, and the plumber would send a quote on Monday.
So essentially the RACV contractor attended, dug a hole in my front yard, left the area unsafe, and closed the job without fixing anything. I have a young child at home, and leaving an open excavation in the front garden is extremely unsafe and irresponsible.
When I contacted RACV again, I was told they had spoken with the plumber and he was too busy to return, and I was advised to fill the hole myself to make the area safe.
In the end, I had to call my own plumber, who arrived quickly and fixed the leak in under 5 minutes and charged $180.
Then on Monday I received a quote from the RACV plumber for $750, including unnecessary work such as replacing the tap, removing the water meter, reconnecting it, and additional excavation. Considering how quickly the issue was actually fixed, this quote seems highly questionable.
This experience raises serious concerns about whether RACV Home Assist is being used as an emergency repair service or simply as a lead generation system for quotes.
Based on my experience:
If you want a quote, call RACV. If you want your emergency fixed, call your own plumber.
I hope RACV reviews how this service is being delivered, because the current process is misleading, unsafe, and extremely frustrating for customers dealing with real emergencies.
Latest follow-ups
The plumber and the RACV office both disputed that I had an emergency for them to deal with. The ballc*ck mechanism failed to stop the water from… Read more
rising in the cistern a d wTerwaspouring xown tbe wallonto the wall. I temporarily. disabled the ballc*ck and visited RACV in Sale who stated what I was experiencing was not an emergency. Tbe lady at the counter called RACV Trades on my behalf (I am sverely hearing impaired) and told .me that I would need to provide a new cistern at my cost.so I purheased one from Bunnings on my way home. After the Tradesman arrived he stated that I did not have an emergency and made some phone calls. He did the installation of the new cistern, and told me that through RACV I would have to pay for his ti.e and I agreed to that, and I offered .y point of view that tbe problem came from two differeskille skills toeepairs to repairskills nt understandings of the definition of emergency. I bad water running in my house tbat I to did not have the skills to repair. Linda Starke
Follow-up · The 3 photos, the new cistern was at a lower height. (A) I have let the wall dry before completing cleaning that and sealing where the screw holes were. (B) The toilet doorway and the external doorway fron the laundry, the area that feels as if the plywoon below the vynel is holding water. (C) My crutches from p t o get back to walking phaving… Read more
Follow-up · A the wall still requires further cleaning by me and the screw holes need to be filled B the floor in the toilet and out into thr laubsry feels as if the plywood below the vynel is holding water. C. I had two total knee replacements in the second… Read more
We had Nathan arrive from TPS Plumbing (again - he fixed an issue with our ducted heating a few years ago, including using better tiles around the flue), and he came assessed and fixed the problem and gave us recommendations on what to do if it happens again. Show reply
Follow-up · The follow up was just as sensational. The very next day our HWS was again stopping and starting. So we rang Nathan from TPS to come back and asked him to take sufficient photos to allow his firm to give us a quote to replace the old Infinity/solar HWS with just an Infinity. He was back the same day, took all the photos and promised a quote within… Read more
Air con leaking water through the hall ceiling. RACV said I needed an electrician. Electrician came out in 30 minutes, said I needed a plumber. Electrician came, said I needed a plumber, what a surprise. Called RACV again as told by the… Read more
electrician, sometimes the call for rearranging appointments does not go through. Was told they did get the call, my issue was reallocated & someone would be out this afternoon. I asked why I did not recieve a text about this & was told it does not work like that. So, how did I get the message keeping me informed the first time? If you are supposed to be an emergency service why was I told someone would attend sometime this afternoon. What do you consider is an emergency if water leaking through the roof is not? Most importantly, why when I told the operator it was a leak, she insisted an electrician was required. I know the difference between water & electricity plus, being in the place where the issue is & not being blind, it stands to reason that I would be more aware of what the problem is, not her. The images I have attached reflect a 60cm crack in the ceiling & shows water dripping through. Maybe use them as a single point lesson to educate the difference between water & electricity! To clarify, the images reflect water, I'll leave it with you to decide how to show them what electricity is. I would suggest a cattle prod!
Follow-up · You pay a monthly fee to RACV & call out is free including any labour cost for fixing the problem, but you do need to pay for parts. Yes, it was fixed but I asked the system manufacturer if they could help & they fixed it even though it was the installer's fault, long before RACV came out, as it was a genuine emergency. The installer did not… Read more
In-depth reviews
I had a leakage in my hallway (Sept 2025) when there was a heavy rainstorm. A plumber came within the hour but could not go onto the roof for it was wet. However, he climbed up into the ceiling and noted that there was a leakage into the valley gutter in the ceiling but could not find the source of the leakage. Then I called RACV Emergency Home… Read more · 2
Assist again a week later (roof was dry then) and tradie/plumber Dean W came to my rescue again for previously Derek helped fix a leakage I had in 2024 in my lounge room for one of the roof tiles cracked and he replaced it with a good tile I had. Problem/leakage solved! Getting back to this second leakage, Derek climbed up onto my roof and found the source of the leakage again! There was a slip of one of the roof tiles. Derek then placed it back into the correct position showing me the pics he took of the pre and post of the moved roof tile. Problem/leakage solved again by Derek W!
Thank you for RACV Emergency Home Assist and more importantly for having good tradies/plumbers like the first call out and Derek W!
Find out how RACV Emergency Home Assist compares to other Home Improvement
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RACV GOLD Membership: 748921 for over 30 years with 2 Emergency Home Assist policies. Frankly, I became to DISTRUST RACV Home Assist & Road Service after 3 years with our 2 family homes. I do not know if it is RACV “policy” to encourage tardies & Battery Service to FORCE and/or PERSUADE me to replace 2 “IIREPARABLE” toilet cisterns, even they are… Read more
still good (only NOT MUCH water leaking in their bowls). These unconscionable tradies gave cost over $2,000 AUD. (I believe RACV still keeps these records). I got another trade to fix these 2 cisterns with $385.AUD. Similarly to a hot water system for another property & car battery still runs well (RACV battery man threatened my FLAT car battery would be stop any time on road, because my wife forgot to leave car key ON for overnight, letting her PANIC during driving !!!!) Again, I do believe RACV still have these records.
This afternoon (18/08/2025), my screen shower was dislocated. This time I was lucky to have HONEST trade. His name is “[Name Removed]”. He fixed the screen in few minutes & advised me NOT to waste money to replace, because it is still good condition…. Aaron revived my “TEMPORARY” trust RACV, which I intended to cancel over 30 years membership &2 Home Assist policies. I Hope RACV need to “WORK OUT” with these tradies Wait & see…
Ryan was able to arrive to our solar blackout very quickly after the call centre were able to locate him. Also thanks to the phone operators who understood the issue of rural access to after hours trades. We had 3 building affected on a residential block, one being my Airbnb with guests including a 3 year old child. The blackout occurred just… Read more
as they were cooking dinner. Also my sister and I are elderly and lighting is a safety necessesity. My guests had to go out for dinner as a result. I was asked by the call centre if we could wait till morning, but I had been down that road twice previously and said that as I had guests and also my old whippet who had just come out of hospital from surgery and needed to be kept warm as she couldn't wear a coat due to the location of the stitches, I would prefer if they could keep trying. Which they did and Ryan was dispatched and came within half an hour of the call centre finding him. All in all it was about 2 and an half hours approx. The problem was identified and reset but not able to discover why it happened at the time. We got through the night with access to grid electricity until morning.
Positive reviews
No hot water issue. Matt came out and fixed the problem on my very old hot water system very quickly. Very happy RACV Customer for 20 years - would not be without RACV Home Assist ever.
Thank you. Your electrician was prompt arriving He solved the problem in a professional manner and gave me important information as well . I am grateful and I’m glad I am with such a reputable org as RACV
I had just moved into my new home and didn’t know any local trades, so this service came in so handy for me when my automatic garage door lock stopped working and there was no lock on the internal door to the house. Even tho it was after 10pm, the locksmith came within 30 minutes and fixed both issues (I would have been happy just with a lock on… Read more
the internal door, for my families safety). I’m so pleased I signed up for this service before moving in, it’s already paid for itself.
Negative reviews
I noticed a small water leak after rain. Waited until after it had stopped raining to call RACV and ask for the callout. The plumber arrived 3 hours after I called (and several hours after it had stopped raining) and then said he couldn't get on the roof because the roof was wet. Wasted a whole day and back where I started.
Plumber was given incorrect info - toilet isn’t blocked but is leaking water he did not have wax seal available so therefore my toilet is still leaking Disappointed that this simple task could not be completed
I contacted RACV for a plumber and explained the fact that it was related to a water pump. The plumber that was sent to sight was: a) late b) not interested in fixing the problem and basically just wanted to book it on for a hourly rate consult c) did not know what he was looking at and expected me to tell him how to depressurise the system.… Read more
Which in the end I worked it out not him. d) when my wife asked the next steps he was quite sacastic verging on rude.
Plumbers on the Mornington Peninsula would come across water pumps all the time as probably 30% of properties down here either have water tanks or bore pumps. I would have expected RACV would have sent someone who would have some knowledge in this space.
This is the third occassion I have used home assist and the first two experiences were great. I had recommended the service to a number of people however if this is the quality of plumber that is sent I am not sure I would continue to recommend.
Recent reviews
The 2 men who came to help us arrived when they said they would and were able to remove the end of the globe from the socket and ensure the power supply was safe.
Find out how RACV Emergency Home Assist compares to other Home Improvement
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The electrician was professional and worked out what was wrong in no time he then advised how we could fix the issue and reset everything. I couldn’t rate him higher. He arrived within 30 minutes of the call to RACV. This is the second time I’ve had to use this service and it was fabulous both times. Would highly recommend this type of coverage.
Cameron inspected leak at our bathroom hand sink tap-recommended tap replacement since no washer for such type. He even went out of his way to check house water pressure from main source & discovered pressure was 700 way above the 500 benchmark. Emailed me quote for installation of new sink tap and installation of apparatus to regulate water… Read more
pressure. Cameron was very professional & definitely know his trade-I will review his recommendation & notify him on my decision , he never pressured me which is a rare quality of tradesmen today.
I was charged $480 for the part; however, after reviewing the market price, the same type of switch appears to be significantly cheaper. For example, a comparable 63A 6kA C-curve MCB is typically in the range of approximately $5–$50 depending on brand and configuration. Even allowing for supplier margin, stocking, and emergency availability, the… Read more
amount charged appears excessive.
I understand the situation was urgent and I did not have the opportunity to seek alternative quotes at the time. However, I would expect pricing to remain within a reasonable range.
Additionally, as I am already covered under RACV Emergency Home Assist, I would like clarification on whether a call-out or attendance fee has been included in this invoice.
It would be good if I can get a explanation
1)Provide a breakdown of the $480 charge for the part
2)Confirm whether any additional call-out fees have been applied
3)Review the invoice and advise if an adjustment can be made
Scott was our plumber. He kept us fully informed on his arrival time. He was so kind to us, professional, and kept us up to date on everything. Absolutely fabulous service. Thank you so very much Scott.
Nice and quick answer on the phone, very easy to report our problem. Plumber was here well within the hour probably within 25 minutes. He was polite and listened well and got on with the job – relighting the pilot light for our gas hot water system. He was very quick - so quick I didn’t get to catch his name unfortunately. But a big thanks to him.… Read more
It was a very easy and streamlined process from phone call to outcome. Thanks guys, you did a great job. I’m very glad we have access to this service.
I had an outside sliding door not sliding, jammed. Shaun came and fixed the problem and then Glenn came to line up the lock. Very happy with the Home Assist service.
They assured me someone will come within the hour to check my hot water system . I haven’t had any hot water for two days. A young kid came after 3 hours and didn’t know what he was doing and kept asking the same question 3 times; not listening to my answer initially . Not happy at all … he rushed and do something in the dark with his phone torch… Read more
which kept turning off . Really upset with service . If one tradie is excellent the next call-outs are duds … trying to make money
I had an excellent experience with this home assist service when helping my mum, who lives alone. From the initial call, the customer service team was prompt, professional, and very reassuring. Ben C, the plumber, was fantastic—he arrived within the hour on a Saturday afternoon and replaced the hot water system that same evening. The whole… Read more
process was seamless and gave us real peace of mind knowing my mum was looked after so quickly. I would highly recommend this service to anyone needing reliable and responsive home assistance. Excellent communication.
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Hi Bat Hoi, we’re sorry to hear about your experience with… Read more