RoamingSIM

Great product to use in multiple countries – Used the new version powered by knowroaming and was great for my trip to Malaysia and Europe. Worked well in every country. When i needed plenty of data the bundle packages were good value.

Constant Problems – This is the second time we have used this product on overseas travels. The first time there were many problems - the worst being it just didn't work sometimes even though we had credit. This time if someone sent us a text it would arrive time and time again in duplicate up to 9 times - all day and night long, so we had to turn the phone off at… Read more

night. Not good as my father is not well and we became uncontactable. So just now they have a 'new provider' and we got cut off for our last 4 days away and had no phone despite being in credit and their promises it would still work. NEVER AGAIN!!

Was good but let down this year – I used roaming sim last year and it worked fine and I did have questions for support at that time. I found them knowledgeable and helpful. This year I feel I spent money for no return. I tried to forward my phone to the roaming sim number. It would dial locally then international and then fail. Roaming sim gave me a second number and it also… Read more

failed to perform. I do not plan to use roaming sim again. Support tried to help but in the end they could not and issues had to be passed up the line...still with no solution.

Works, but too many limitations – The Roamingsim SIM card "worked", however it does not function like a normal telephone service because it is a VOIP system. Firstly, when you make a call, you dial the number, the call hangs up, then the service calls you back, you answer the incoming call, and the service makes the outgoing call. I found this cumbersome, but okay if you are… Read more

making occasional calls.

There is no voicemail.

There is no MMS capability.

Because it is a VOIP service, the SMS (text) service does not work with banks, Microsoft, and many two-step verification services that require you to enter a "normal" mobile number to send an SMS with a verification code. When you enter your overseas telephone number (which is from the UK +44, even though you bought it in Australia), the websites will reject the number saying they cannot send to a VOIP number. This is a severe restriction and caused me problems several times as two-step authentication is now commonplace.

These details are not disclosed on the website.

I have found that calls will often drop out, and the network will drop out, even though I am in the middle of a city in an open area. To rectify the network connection, as searching did not work, I would have to switch off the phone, reboot, and search for network coverage again.

There is no 4G capability (as mentioned on their website), but this was not a big problem for us as we found wifi in most places.

When you arrive at another country, the automatic selection of the operator service did not work for me. I had to test 5 operators that were available and eventually one worked. It can take a minute or two for the operator service to connect to the phone.

The good points: simple calls do work and are relatively cheap, basic SMSs to another phone do work, the internet service does work and is relatively cheap, the ability to use the same number in numerous countries is great for keeping in contact with people back home, the ability to top up online is great, you can send SMSs from the website, you can obtain a local VOIP number in whatever country you like for $8 per month that people can call you on for the cost of a local call, tethering worked fine from my phone to tablets and laptops.

The restrictive points: no voicemail, not a proper SMS service, no MMS service.

Because of these restrictive points, I would try to find an alternative SIM card that was more "normal" and not VOIP. The workaround might be to use Roamingsim for typical use, but keep your usual "normal" SIM card that has been setup for overseas use, in case it is needed for doing two-step verification.

UPDATE 6/9/2016: The RoamingSIM card is okay whilst in European countries, but now that we are in the USA, the data rates are very high at 45c / MB and eats through your credit quickly. My two phones using Roaming SIM cards have had issues with receiving the same message i.e. receiving the same message over 40 times each day which is really annoying. Technical support is via email, with several days delay, and not responsive after 6 emails, 2 weeks trying to resolve their technical problem. There was also an outage in their network for a day when we could not make calls, which was listed on their web site. We have had several times (more than 5) when we were not able to send or receive texts. Sometimes texts would arrive a day later. After all these issues we needed to get a functioning mobile phone service.

When in the USA, there are very good prepaid deals around such as UltraMobile for $US29 per month that have unlimited calling and texting in the USA, unlimited data (note that first 1GB at 4G LTE speeds but need a phone that is compatible with the LTE bands in the USA, which we don't have), unlimited calls to Australian landlines, unlimited international text messaging to over a hundred countries including Australia, does have voicemail, does support MMS, is a proper telephone service using the T-Mobile network (so my Australian phone works on their network whereas it won't work on USA networks as the frequencies are different), has international direct dial (not the call back service of RoamingSIM), online technical support chat was instant and fixed my issue, email technical support got back to me within 1 day.

Works as advertised – Can't understand the very negative reviews here. I have bought several of these for myself and family/friends, and we have had no trouble getting them to work as advertised. The cost of usage in Europe and UK is far, far cheaper than international roaming, and cheaper and more convenient than buying a SIM in each country, possibly having to buy a… Read more

new one for a repeat trip a year later. Friends and I travelling in different European countries have been able to use it without failure to contact each other. Yes, the cost of receiving a call made to a local number by someone here in Australia is steep - about the same as that of any telco's international roaming; but surely the local number facility is there for urgent or emergency calls only. You'd be mad to give out the local number to all and sundry. Travelling in UK and Europe I found this card worked exactly as advertised on the website. Works well, vastly cheaper than international roaming with any Australian carrier, local number makes it easy for urgent calls eg. by old relatives. Purchasing a new local number after one month is a bit expensive at $8 or thereabouts. No other cons.

RoamingSIM plus - new sim - saved a fortune and no prefix's to dial – For my last business trip I upgraded my sim to the new Roamingsim plus and couldn't have been happier. I have reviewed in the past and the only downside was having to dial prefix's to get the cheap rates - u don't have to anymore - so it was really easy to use. Euro and UK rates were great; like really cheap. I purchased a couple of data… Read more

bundles when in Europe and it saved me even more than last time. I had to manually select a different network a couple of times to get better network service but that seemed to fix any problems I had.

Also local number is a real bonus - my elderly parents and kids could contact me at anytime for cost of a local call.

Next trip should be to Asia so will be interesting to see how it works there too - I did use it in transit in Singapore and it worked fine - just make sure you check the website coz there are some countries (like Singapore) you need to select a certain provider to get the best rates.

August 5th 2018 Update: New Provider - reliable coverage - great value data bundles

I have been using a roaming sim card for years as I travel regularly for business and with my family and I don't understand the negative reviews. Sometimes you have issues but that can happen with any sim or mobile provider. Anyway, I have just received my new knowroaming branded sim card that roaming sim sent me as a replacement to the old one - this is their new provider - and it seemed to work even better than before so I wanted to review it. Was travelling in areas of Asia where sometimes coverage is an issue and no issue at all this trip. Its the same concept as the old sim ie it calls you back before it connects through, the data bundles are really good value and great transparency through the app you need to download to see your usage etc. Costs are in USD but this is the way lots of companies who sell globally are going now so I am used to this. Would highly recommend if you want a reliable and CHEAPER way of staying in touch when travelling overseas. cheap, reliable and no prefix's to dial anymore

Useful! – I had trouble when testing this sim before leaving Australia, but the contact people were good and got it sorted out. Yes, it's a bit confusing at first when you ring a number and wait for the call back. You quickly get used to it though. Was invaluable (and cheap) when I had to ring my bank in Australia twice from far flung regions in Bali, and also used to make local calls in Lombok and Bali. Happy with it!

Works well! Visited Hong Kong, Switzerland, Germany, The Netherlands, France and the UK – We purchased 2 sims (iPhones 4 and 6); used local NSW numbers; worked first time in testing before we went and in each country. No problems at all.

A great business tool – I have been using a roaming sim during the last three of my overseas trips. Previously I had used roaming on my mobile and always came back with high bills to pay. As a regular travel i find this has helped me reduce my costs. I upgraded to the latest sim card on my last trip and found it much improved with some better rates and easier dialing. If… Read more

you are running your own business and travel overseas this is a must have solution to staying in contact. Would suggest becoming familiar with how the service works before travelling as my first trip it took me a few days. Rates compared to roaming, one number for all countries, pre-paid. Would be good to have a data counter for use on the ipad to save logging in to view credit balance.

I don't think even one star is applicable to this product! Avoid!!! Don't waste your money! – Totally useless customer service...credit is gobbled up after a year from purchase despite the original terms and conditions stating that one only had to use the sim once within that period to keep the account current...a total rip off....unreliable service,especially crossing from one country to another...service another time was unavailable for 48 hours in France....total waste of time,energy and money.Don't use this product!

Don't get this SIM – I was offered this SIM through a travel agent, I ordered it for my Samsung S6, received it and tried it before embarking overseas, it would not work. I spent hours on the phone with the support worker after confirming all was well with my provider to use this SIM overseas. I was told that even though the SIM does not work now, all will be good… Read more

when I leave the country. Strange, considering it says to test before going. It never worked at all and when I got back to Australia, I emailed support and the reply was "Well it is a fault with the Samsung S6 apparently and you have to put it into another phone first, put in the code and then put it back blah blah blah" No good telling me this when I got back and why was I never instructed about this I asked? The reply was "not our problem". I have a special needs child and needed to have contact back home with my family. It caused more stress to an already stressful supposed holiday. DO NOT USE THIS SIM, the support are not educated to actually help you. They happily took my $50 credit payment and will not reimburse it...

No Service – Avoid - can only send text via iMessage and from and to iPhone 5 and iPhone 6 Charged for texts not delivered and no credit given Can only reply to texts via Roaming SIM portal and no guarantee text will be received

Sim didn't work properly and no fix – I had issues from day one and after a bunch of calls to their technical people my credit funds were not activating phone. No refund albeit requested. Apparently I should write a letter to them although I am on their system as a customer they couldn't fix the problem. Really hopeless and avoid! Expecting refund. Nope!

Roaming sim – Just received my roaming sim. Tried to make a call in Australia before heading overseas soon. Information received with sim said to dial 061etc. Did not work. Rang customer support. They said to enter 0061etc. Phone works fine now, thanks to customer support, who solved the problem and even stayed on the phone to make sure it worked. Thank you to customer support.beware check your phone works before heading overseas, as advised by roaming sim.

what a terrible product! – this is a terrible product. the call quality is poor and the technical support is non-existent. i called for help and had to leave a number because no operators were available. no-one has called back after a week. also their advertising regarding calls to overseas mobiles for the cost a local call is misleading. yes, you can set up an… Read more

australian number that is charged as a local call to the person in Australia. However, what they don't say on their website is that the the overseas mobile is charged at about $2/minute to receive the call. Auto top up has a monthly limit to stop run away charges. poor call quality, no support, expensive, misleading advertising about charges

This is terrible. Defintally can live without it, never again! – Got a roaming sim for my trip in UK for a week and then Europe for 3.5 weeks. Sim didn't work properly in most countries. I could only call for 25 seconds and then it would cut out even when I had all bars of reception. Contacted tech support but just went around in circles there. It was a joke. Also found STA travel (who sold it to me) a joke as well. Didn't send texts, calls were less than 30 seconds with full bars of reception.

another unhappy customer – Although I'd read unflattering reviews on RoamingSIM I thought it would be worth a try. What a mistake! It was a waste of time. It offers a UK number so I thought I'd at least be easily contactable by my UK friends but even this feature didn't work reliably. There seemed to be no pattern, eg whether sending text msgs would be ok, or receiving… Read more

texts or calls ... I tried using another phone but it seemed nothing work reliably which made the whole thing point less. nothing. Customer service made some attempt to help but their advice was along the lines of turn off your phone and then turn it on again. unreliable and hence pretty useless

Don't waste your money – Absolutely useless. The sim card never worked. I could not get any support over the phone; it was not even answered. I left a call back message that was never answered. I could not make or recieve calls or texts. If I thought they would respond I would send it back. Do not waste your money! Could not make or receive calls

Useless sim card – The sim card looks great at the web site but in reality it does not work at all. I could not make any calls even in Australia. I spent 4 days calling service center (in Dublin) and sent more than 20 emails to technical support. They are polite but absolutely useless. They suggested procedures described at their web site over and over again but the… Read more

problem was not fixed. I discarded the card as it was good for nothing.

If you already ordered it send it back and request refund ASAP.

I would give it minus 5 stars but I am only allowed to give a minimum of 1 star.

Did not work at all

Roaming SIM a Total Rip Off – If you want to spend a lot of time during your holiday emailing back and forth to try to get the simcard to work and then spend time when you are home trying to obtain a refund on their overcharging, go for it. I would not recommend this product to anyone. The simcard worked in Europe last year but has proved to be totally useless in several… Read more

Asian countries this year. I was charged nearly $5 per minute for a 6 minute call from Bali to Australia. The helpdesk takes forever to respond to queries. I will take the advice of other users and purchase a local simcard when next I am overseas. The concept of a global roaming simcard is a good one. Unfortunately, with this company, in practical application the simcard just does not work. I liked the promise of economical phone calls from overseas back to Australia. 1. Slow response from Roaming Sim help. 2. Overcharging (not worth using the simcard as the price is the same as Telstr would charge).

Beware the Roaming SIM rip-off – My wife and I both purchased Roaming SIM cards for our unlocked iPhones to take on our 6 week holiday to the UK followed by a cruise from Istanbul to Athens. This was the worst decision we could have made. Luckily we purchased them a couple of weeks in advance because that's how long it took to get them activated - no thanks to the totally… Read more

useless support from Roaming SIM.

Once we finally got to the UK I also added a UK data pack to one of our phones.

We very quickly realised what a mistake we had made when we were trying to call their support number only to be put on indefinite hold -at our expense.

Things didn't get any better when we started to make actual calls and we discovered we were being billed for air-time equating to at least 4 times the actual time recorded on our phones. We were even being billed for calls that didn't even answer. I registered a complaint on line (because they don't answer their phones) including snaphots of our iPhone call logs for them to compare against our billing records. After a couple of weeks they finally responded to say that they had no explanation except that there was a problem they were looking into with their supplier. They refunded the couple of examples I had sent them and then closed the "ticket". The next day the same over billing continued for the duration of our trip and when I again complained they said that the issue had been closed and couldn't be reopened. What a total rip-off.

In regards to the Data bundle, it only worked in the largest of cities, and even then, you couldn't even open a google map it was so slow.

In the end we purchased a local "3" data sim and put in one of our iPads which worked a treat and only cost £10 for 1 gig for 30 days.

I would strongly advise against going anywhere near the Roaming SIM product unless you want to spend half of your holiday either, trying to get it to work, or arguing about the overcharging. Next time we wil be just buying local SIMs wherever we go and having our Australian SIMs with us for any emergencies.

Absolutely Awful – Terrible product that rarely works and even when it does drops out recurrently. Picks up about one in ten calls made to it. Bought a data pack that did not work so a complete waste of money. Gave up using it and simply bought a sim in each new country Just doesn't work

Useless – I originally bought this SIM for $49.95 (includes $10 credit) as recommended by the STA Travel lady because I was travelling to England, Italy and Germany. On arrival in London I used up the $10 credit when using Google Maps within minutes. I think it worked out to 25 cents a megabyte. That’s $25 for 10mb! Then I saw there was a 250mb of UK… Read more

data bundle for 14 days for 8 British pounds so I bought it and also paid for another $20 Australian to top up my phone credit. So that’s like $80 spent so far.

Almost ALL the time the Internet did not work and it was a constant headache trying to make it work. I tried everything!

- I would re-check the APN and username/password,

- I would turn my phone on/off, turn data roaming on/off.

- I would try connecting to a different carrier (as they recommended to me by email), VodafoneUK was the only one that ever connected. But when it was connected to the network and 3G there would still be no Internet. Pages would just not load and I would get an iPhone message saying :

“Could not activate cellular data network” and “Cannot Open Page Safari cannot open the page because it is not connected to the Internet” and let me remind you, the phone is showing it is connected to Vodafone UK and 3G!

And it can't be a fault with the phone because I had a iPhone 3G and my mum had a iPhone 4S with the same SIM card and we both had the same problem.

The internet only ever worked for me after 6pm London time but then was slow and would keep dropping out...

I never tried calling anyone as it cost 7 pounds a minute. That is just not practical. For example if you want to call a Hotel and you have a 5 minute conversation. That’s £35 for a call!

For 4 days I suffered with this and wasted about 6 hours of my time roughly, 15 minutes here and there trying to get the data to work for 4 days!

Then I gave up and went to a store called “CarPhone" who sold me a Three Network SIM for £15 which had unlimited really fast data and 300 minutes of talking included for a month!

I can’t believe I was so stupid in trying to use Roaming SIM when all along I could have just bought a London SIM card.

So in summary I spent roughly $80 on Roaming SIM and the data only worked 10% of the time, and when it did it was barely usable.

Data only worked 10% of the time and when it did work it was so slow it was barely usable. All up I wasted $80 on this SIM.

Would not work when I needed it – Could not use in Delhi Airport when my driver had not arrived, or Pathumwan Princess Hotel in Bangkok, as no carrier could be found in either auto or manual on a Nokia E71. For some reason it also used $30 of data (I didn't use this as we had wifi in hotel that I used with my ipad). I made 1 short call, data, and 9 SMS messages for $90 cost.… Read more

Whilst the charges were meant to be in $30 AUD lots, they were charged in euros, from Cork, and with foreign exchange credit card charges, both payments were over $30. I have $28 credit owing which I am trying to redeem. Frustrating, time wasting, expensive and did not do the job, in my case, so could not possibly recommend this product.

Atrocious – I don't want anyone else to go through what I did. I don't really know about short trips, but if you're going away for any moderate length of time, just buy a local sim, or go without. This thing goes by the whole 90% off roaming rates! This is true. This is because Roaming rates are like $30 a minute, so instead they charge you like $7 a… Read more

minute!

It's still $7 a freaking minute.

Also, you know what the data charge is? One dollar per 25kb.

Twenty-five kb.

You can imagine how long $20 lasts!

(about 30 seconds)

Don't. Just don't.

Terrible Service – I tried to use this sim card and it was a terrible experience! Obviously anyone who says otherwise is either a fool or working for the company itself! I took the sim card to Europe with a stop off in Dubai. They told me beforehand that the sim card would not work in Dubai yet when I arrived I was charged ridiculous amounts for data I used despite… Read more

the fact they do not display rates for it, or provide coverage in the country! When I arrived in the UK (Where the sim is designed for use) I was not able to make a phone call for more than 30 seconds. When I called them to report the problem they said they were aware of the issue and there was nothing they could do. Friendly staff, but very clueless!

Product did not work as inteded, Support staff were useless

Waste of money for RoamingSim/RoamingData ($50 starter pack) – Did not work when I used it overseas. I bought the $50 RoamingSim from Officeworks, which was the cheapes of the RoamingData packs. I ended up buying a Metfone Sim card (put $25 on it) which was super cheap and lasted me two weeks - then even gave it to relative when I left the country. They are still using it to call me from South East Asia to Victoria! Expensive, did not work, inefficient, difficult to register the sim.

Rip off merchants – These guys are a disgrace. The recall function didn't work so I couldn't make calls; I spent $15 trying to get through to the voicemail to retrieve one message because their 'technical issues' meant that it would just cut out before putting me through to the message. It charged me 3 times for 1 text sent each time and I wasn't receiving texts… Read more

either from friends who were traveling with me or from back in Australia - some would get through, some wouldn't so it was utterly unreliable.

The so-called customer service appears to be a scam as they just go round in circles claiming they have 'solved' you service number without responding to any complaints or addressing the issues. Don't buy from these people. The Consumer Affairs companies should be investigating them for false advertising.

Nothing worked; customer service fraudulent.

Chews through credit – Absolutely chews through your credit. I have been away for 3 weeks and used over $100 on 3-4 phone calls. Absolute rubbish. I'm going to buy a local SIM card in the UK so I don't have to keep flushing money down the toilet. There are far better international travel sims out there, this is not the company to go with. Incredibly expensive, my… Read more

Internet didn't work and the customer support never responded to my enquiry. The website offers 'bundles' but it is not stated how to purchase them.

Poor product/service – I purchased a $129 Sim for my iPad 3G, prior to a trip to Europe. I used it very sparingly and for GPS navigation it was worse than useless. The maps loaded so slowly it was a fruitless exercise. It chewed through my $130 so quickly for so little use I am utterly disgusted with it's perfornance. A bloody waste of money. I had a wonderful EuroTRip, no thanks to Roaming Sim.

Disastrous – After paying $49.95 and adding $25 credit before departure I managed to get one phone call out of it. nobody could reach me and I coudn't contact anyone either. It was a complete waste of money. My sister had much the same problem. I will never use it again. Bought a Spanish sim 3 weeks later for 10 euros and it worked without any problem. Roamingsim is a complete disaster. Nothing It didn't work so was very expensive.

Unreliable – The premise of this product/service is great, but the reality was completely different for me. I chose it because I would be in Europe and UK for 3 1/2 weeks and wanted a sim that would work in all places. It arrived very quickly, but would not work in any of the phones I tried it in (technical issues from the outset!). The technical support… Read more

team/call centre were based in Dublin, and would attempt to contact me at 1.30am - and wonder why I wasn't answering the phone! The Australian based support was marginally more useful - eventually was able to get the service working, but had done nothing differently to the advice given.

The sim stopped working almost instantly after having made one phone call, and stayed inoperable for the next 2 weeks (allegedly a service/network issue from the Roaming Sim side). Multiple attempts to contact tech support made via their website, with the usual "We tried to contact you but..." as their emailed reply. Worth noting that the written responses to your work requests made on their website are not actually viewable from their site - you have to follow a link from a system generated email response. This would be fine if you have internet access in ALL places whilst travelling. If you don't respond straight away, they shut down the help request and say it is solved - even when it isn't!

Am back in Australia now with most of the credit in my account remaining, as I wasn't able to use it. I'm glad I didn't pay extra to have the data pack attached, as I would be even more irate with them. My advice would be to just get a pre-paid sim from one of the major telco's in the country you are headed for. The service will be more reliable, and you'll probably find one with comparably cheap call rates, and cheaper to purchase from word go. Great value for money! The calls I DID make were very low priced.

Lifesaver in Fiji Islands – Amazing that the signal strength reaches all over the island. Used it for Geocaching and works well with GPS and maps. Received work calls :( but all well. Calls out were clear to transport so thumbs up!! Looking forward to the on ward journey to Singapore and then USA. Wish USA rates were cheaper. Not cheap here but cheaper than my provider Was down but up again. USA ex

what's the point! – have had endless problems with this sim whilst roaming in Europe. in fact am so p'ed off that I am sitting in Milan on the wifi writing this because it just doesn't work! have spoken to "technical Support" and apparently they have technical issues ( ??) read we don tknow why it's not working. My advice is just buy a sim in the UK and use that. My… Read more

wife paid $20 for a sim at Heathrow and its worked fine all the time we have been traveling whereas I have "no service" nice idea pity it doesn't work

Ok – Ok, for a mobile phone sim that is ok for a mobile sim that is ok for a mobile sim