Samsung 691L Side by Side

Great Fridge – Bought this fridge at least 10 years ago, cant find receipt. Had no issues apart from having to replace the bottom hinge on freezer and the Ice maker has finally stopped(ordering replacement now), which I bought online and did myself. Has churned out Ice day after day(lots of use) and keeps temperature very well. I cant find a replacement I like and has a good review so fixing the old girl up. Show details

The best fridge in the entire world – I Love...... this fridge. Everything about it from its internal size, the shelving configuration, the fruit and veg drawers along with the fresh drawer, the LED lighting (always gets everyone when they open the fridge) and the filtered water and ice-maker. The freezer is a good size as well in a deceptive way. I thought it was small with the… Read more ·  1

ice making machine in there, but the size is quite deceptive when in actual use, I can buy in bulk and still have room left. The ice-maker isn't as noisy as my friends fridge ice-maker which is good and the front doors and handles don't look dirty with fingerprints. It was also very easy to install - I did it myself with the instructions that came with it - they were very easy to read. I do love this fridge, well worth the $2,248 we paid for it. No fingerprints, the size, the filtered water on tap. The egg compartment could be lower and you can't fit a lettuce crisper in without lifting one of the shelves.

Has good and bad - Overall a good fridge – I've had this fridge for a year now. I think that everybody should at least own a piece of equipment for at least a year before they write a review. The good: - lighting - doors self close (if not too much weight in doors) - good size. - quiet (except for ice dropping) - shelves and handles seem strong and decent. The bad: - my freezer… Read more ·  1

door stainless steel is bubbling with rust under 1 year old.

- water leaks out of the freezer door handle somehow and has left rust stains

- drawers don't open up enough to fit an iceberg lettuce inside them. They are a bit useless.

- the ice dispenser is noisy (most are though, but this is noiser than my sisters LG).

- the ice dispenser has stopped working once. I believe it froze up. I had to defrost the freezer then it worked again.

When shopping for a fridge, it was a hard decision as always, but this model was good value for its size and features. I'm not sure if I'd get another one mainly due to the rust doors. This is in the process of getting repaired under warranty so I'll keep you posted on the result.

Brilliant fridge/freezer for many years – Has been a great fridge for approx 8-9 years so far, Ice and water dispenser used everyday, survived 3 house moves but it is easily dented on the exterior, not super efficient either using nearly 2kw/h per day  Show details

Love the fridge – We got this fridge for 4 years already and we had moved state to state few times, and it is still working so good. The fridge can fit lots of stuff in. It keeps celery and carrot nice and crunch, and food last for reasonable period. We just love the water and ice dispenser, it certainly makes life easy. The only bad thing is energy rating only 1.5 stars.  Show details

Problems – Initially we were happy with the fridge however like others there is rust below the water dispenser. The water dispenser leaks so we have had to turn off the connection at the tap and the temperature of the fridge will not go below 7 degrees despite lowering it to its maximum 1 degree. Show details

Same issues with rust! – We have had the door already replaced once In warranty with the rust around the drink dispenser and the rust came back shortly again with the new door.... looks gross and is an eyesore in the kitchen... also the ice maker has been out of function for the last 12 to 18mnths! Show details

Same old story, rust around the ice dispenser – Mine also has the same issues as many others here, looks like rust in the corners of the ice dispenser. Looks terrible and let’s down the appearance of the kitchen Show details

Generally OK but poor quality materials let it down – Originally purchased in 2011 but soon developed rust below the water dispenser. The door has been repaired/replaced twice as the same problem keeps occurring. The last repair was approx three years ago and rust has appeared again. Samsung have just confirmed that no more repairs will be carried out. For an item that cost $3,000 this shouldn't have… Read more

happened but it appears that sub-standard materials have been used and for the same problem to occur three times is unacceptable. I wouldn't purchase another Samsung fridge based on poor aftercare and not them claiming responsibility for product defects.

Complete Junk – 'Stainless steel' door rusted out twice around the ice maker. Glass shelve holders cracked just out of warranty. Ice dispenser broken, now a refrigerant leak. I'll never buy Samsung again. Show details

Waste of time – The freezer door has rust bubbles on it, spoke to samsung within its warranty period, they came out and replaced it. 2 Years on and the same bubble have come up. Spoke to them again, "Its out of warranty" Brilliant, this is obviously a product issue that they should sort out but i was fobbed off. Not again Samsung, lost me as a customer forever now...  Show details

Top Dollar for poor quality – This side by side fridge freezer is overpriced for cheap materials. It is a known fact that under the water dispenser it forms rust bubbles within a very sort time frame, all Samsung do is replace the door and it happens again and again. I paid top $ for this thinking it would be a good product but never again. The seals have gone after 6 years… Read more

and now the compressor! Don't bother buying Samsung Fridges they are cheaply made and poorly engineered. Never again you've lost me Samsung.

Samsung poor quality – This is my second fridge of the same model as the first one just stopped and was replaced under warranty. Fridge operates fine however plastic on shelves cracks, all door shelving has broken, just had digital screen replaced as it was dropping numerals and the silver film under the water dispenser is bubbling and rust showing through. Beware,… Read more

these are not stainless steel, they just have an imitation brushed aluminium film applied over steel. The water gets under the film and ugly bubbles appear. Samsung did replace the door under warranty but overall disappointing from what I originally thought was an okay brand.

Very disappointed – The positives: This fridge does the fundamental thing well. It keeps temperature well, and has excellent pull-down capability (the ability to get back to temperature after a load of stuff has been stored. It is also quiet in operation, except for the ice-maker, which is quite noisy. The should-have-known-betters: The shelves on both the fridge… Read more

and freezer doors obstruct the opening of the drawers in both compartments. Even when unobstructed, these only open a small distance, making it difficult or impossible to get some things in. A full head of lettuce in the vegie drawer? Forget it! Basically, poor ergonomics throughout.

The negatives: All the plastic in this fridge is flimsy. Really flimsy. Not fit for purpose flimsy. Over the 3.5 years we have owned this fridge, there has been a continual stream of broken plastic fittings. First, the butter compartment lid was shattered (very readily) when the fridge door was closed (gently) while it was still open. Easy to do, but you would expect something tough enough to stand up to a basic mistake. Then progressively, several of the clear shelf fronts simply broke off in ordinary use. Fortunately, the shelves are still usable without the clear fronts, but...

Most recently, there have been two more serious issues. First, the door shelf that we use the most has simply cracked and will soon fail completely. This is under no more load than you would expect - holding a few drink bottles. As well, the plastic stem that holds the ice dispenser flap shut broke off, with the result that the flap hangs open, and the whole ice-maker freezes up with pretty dramatic results. While doing so, it also releases a constant trickle of water that runs down the fridge door.

Our previous fridge (not a Samsung) was a two door with ice-maker and water dispenser, and it lasted for more than 20 years. The Samsung is seriously broken in normal use in just 3.5 years. We have to get it repaired of course, but all we can look forward to is about three more years before it all happens again. Very disappointed.

never again Samsung – customer service is terrible and very expensive just to get a quote on repair with poor communication. inside plastics and drawers break and warp after very little time. hard to clean although filter change is easy. Engineering of this unit is poor given the amount of money spent. we have many Samsung appliances but feel let down and will not buy Samsung again.

Worst Fridge Ever And Very Poor Quality – All my shelving started to crack and break not long after purchase. The plastic is flimsy and brittle, nearly all of shelving on door and inside of fridge has cracked or broke. Samsung you need to do proper quality and safety checks on your products. The vegetable compartment door frames are impossible to clean as it gets inside frame. The glass frosts up and never seems clear.

Samsung refrigeration products need better engineering – I have owned this fridge now for 2+ years. In that time it has kept things I have stored in it cool and frozen. No problems from that side of things. However bubbling in door under water/ice dispenser continues to get worse and has returned after having the door replaced by Samsung. Now the electronic display is going as well with the… Read more

temperature display not fully displaying numbers (digital number bars missing, different brightness between bars etc.) For those of you considering buying this model as a second hand one give it some serious thought and unless it was an absolute bargain (e.g., free) then I would look for something else. In addition to the poor quality materials used to encase the guts of the machine one of the biggest design issues I have is the ability to get things in and out of the crisper drawers in the fridge. They just don't open wide enough in to get whole cauliflowers, iceberg lettuces etc in and out. This is something they could really improve on in future models

bubbling underneath icemaker – OMG Samsung are so frustrating to deal with the area just below the water/icemaker keeps bubbling this is the second time it has happened and samsung are to difficult to deal with and it is obviously a continuous problem with their fridge after looking at this happening to other people I am going to ask for my money back and buy a different brand

Samsung Never again – Fridge replaced after 6 months - mother board failed, on replacement fridge compressor, all power boards burnt out, replaced under warranty. Door bubbled under ice maker, door replaced, inside freezer compartment split open, fridge written off, $1670 payout compensation, lost $500 not happy!!!!!

Great fridge, but!!!!!!!!!!!! – I have owned this fridge for 18 months now, overall great fridge the ice and water works great the lighting is great and has good usable storage. The problem I have had is the freezer door keeps bubbling below the drip tray and looks terrible. I had the door replaced and two months later more bubbles started forming. So I have just lived with it… Read more

being to lazy to ring and go through the repair process again. The bubbles have got worse and now the rust is forming. Currently going through the motions for the new door again, also one of the shelves has a crack in the plastic supporting the glass.

It's a real shame besides these problems the rest is great but this is clearly a manufacturing fault and will continue to happen until my extended warranty runs out. Lighting, ice/water and beer and wine rack Bubbles bubbles bubbles oh and rust

Samsung manufacturers material defect 2 door Fridge Freezer Model SRS690GD – My fridge / freezer is 17 months old we bought it from the Good Guys in Joondalup Perth. The freezer door keeps developing air bubbles on the outer skin under the water dispenser and despite the fact that 4 freezer doors have been replaced the problem persists. Within months the new doors develop the same bubbles and they grow larger. Samsung… Read more

customer service are pathetic they believe replacing doors ongoing every few months until the warrantee runs out in the way to go. The call centre I think it is in another country know nothing and can only take messages and when I call back they read notes on a screen and advise you that your fridge has been repaired and they are happy to have been of service and good bye. Initially it looks good it develops air bubbles on the freezer doors and the same when replacement doors are fitted x4

Excellent unit overall – Overall we are very happy with this fridge/freezer. It has all the features we are after and is a good size. It has many smart features and with a couple of easy changes I would have given 5 stars. The pros and cons are listed below rather than repeat myself. Looks good. Great lighting. Smart use of space with can rack on door. Good sized door… Read more

shelves. Fold back shelf useful, though of course reduces storage - good to have the choice. Nothing really wrong. Improvements would be the ability to control the temperature on the water, ie we prefer really chilled water than cool. Limited ability to move shelves around (Westinghouse for eample does this well). Having said that we are happy with the shelf layout. The fridge drawers are annoying in that they only half slide out. This makes putting shopping away more difficult. Drawers in other fridges have come out further.

Samsung fridge freezer - excellent – Very good fridge freezer. Clear display. Bright in the inside. Filter easy to replace. Great model. Very happy with it.