16,190 reviews
- Early
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- On Time
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- Late
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- Unacceptably Late
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- Never Arrived
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- Never Collected
They appear to have lost it. "Parcel has been reported as not received. We’ve started an investigation and depot search, which may take up to 7 business days to resolve. All updates will appear real-time on this page. Investigation launched" *Investigation launched. Carrying out initial internal checks. Completed *Interviewing the drivers and… Read more
searching the local delivery vans. Completed
*Conducting searches of all loading bays and transit cages at the local depot. In progress
*Conducting searches of all national and regional depots around the country. Not started
*Final checks with the receiver before concluding the investigation. Not started
Go with Australia post instead
Reviews with attachments
CCTV LAZY DISRESPECTFUL COURIER The driver didn’t respect our property walked through the garden twice, flattening plants, then dropped the package, snapped a photo, and walked off without even knocking on the door. The company’s excuse is that they had “authority to leave it,” yet somehow couldn’t knock? More like authority to be lazy. The driver had a perfectly clear walkway up the driveway. Poor customer service all around. Show details
The package arrived on time , left in a safe spot, five stars ☆☆☆☆☆ Show details · 2
Crap care of products – Literally dropped my fragile product onto slate! Absolute disgusting behavior and no care of the product! Show details
Hi Mj, we're so sorry to see how your parcel was… Read more
great product bad execution – great product, bad execution on the delivery wasn't done properly lucky there was no breakables. Show details
Hi Sam, we're sorry to see how your parcel was delivered.… Read more
If your lucky and they are not using Couriers please they are ok – Sad but due to a very bad local couriers please courier who will not go through a simple gate to pick up packages we no longer use this organisation. To add salt to the wound they do nothing to help fix issues Show details
Hi Ian, we're sorry to hear about this experience. We'd… Read more
This email is as useless as your shipping service has been for the duration of our contract. To suggest we offer "understanding" during this transition is laughable, considering Sendle never showed any regard for our business when you were actually operating. You haven’t just "disrupted" our shipping; you’ve proven exactly why your business model… Read more
failed. Good riddance to a company that was a headache at the best of times and a complete disaster at the worst.
Rubbish. eBay need to rethink their collaboration with this worse version of Aus Post (who knew is that even possible). They lost my parcel, their tracking and service is useless. There's also a bunch of reviews here by people who suspiciously have posted 1 review and given them 5 stars Show details
Hi John, thanks for your honest feedback. Regarding your… Read more
First time using , horrible slow service took 15 days from Adelaide to Tasmania. Parcel was destroyed when received, packaging was torn and boxed item was damaged . Submitted a claim , after uploaded 4 photos was told there was not enough evidence , claim denied!!! What a joke ! Will NEVER use them again ! Show details
Hi BB Ocean, We're really sorry to hear about what… Read more
Remotes Store did the right thing here and issued a refund on postage - I’m grateful, but relying on Sendle is not helping their business one little bit. The package is a small fan remote. It weighs a few ounces. I paid for expedited delivery, and it is stuck on a truck on the Nullarbor after 2 weeks. To rub salt into a nasty experience - we… Read more
are in run of 36 to 39/40 degree days. How does that help Remotes Australia or any business? Sendle is going to cost you business. If I had to order from any Australian business and found they were using Sendle, I would look elsewhere. If this had been an Amazon delivery, it would have arrived in two days. Why do Australian businesses keep shooting themselves in the foot? It is now so absolutely clear that Australian businesses simply cannot compete on service.
It's now been delayed again.
Don’t expect a recommendation. Don’t expect return business. Sendle - You have FAILED!
Hello Old G, thanks for sharing this with us. We… Read more (+5 replies)
I came home to see my package left out in the open where someone had attempted to have at it. Lucky I have the kind of neighbours who look out for porch pirates for eachother. On the delivery information they only allow 2 options: signature on delivery or leave in a safe place. Leaving it at the front door out in the open, rather in the multiple… Read more
places where the package would have been concealed was not one of them. I have not had 1 single good experience from Sendle deliveries and I wish companies didn't bother with their business.
Hi Sora, we're sorry to hear about your delivery… Read more
- +4
As a seller, this is the second time I’m writing a review about Sendle. The first time was because they damaged my parcel and refused to compensate me. This time, they’ve come up with a new trick. Most sellers probably never check the weekly bill Sendle sends out, because it often goes straight to your spam folder. But if you actually open your… Read more
bill, you’ll realise that the shipping fees you thought you saved were never really saved — in fact, you’ve been charged much more than the actual cost.
I’ve attached some screenshots as evidence showing how Sendle overcharged me. Everyone can take a look and be aware. They actually overcharged me on more shipments than what I’ve shown here, but I’m honestly too tired to go through every single one.
On the evening of 08/12/2025, I checked last week’s bill. I had 32 shipments, and Sendle listed nine of them as requiring extra charges, claiming that the parcels exceeded the actual size or weight. For 32 shipments, the total postage was $198.97, but they added an extra $59.66 for 9 of those parcels which they said it oversize or overweight.
I found this very suspicious, so I checked which orders were flagged. They labelled these parcels as “small parcel size” but claimed they weighed 4kg or 5kg. It’s unbelievable — my small parcels don’t even reach 250g.
Unlike Australia Post, which notifies you when a parcel is scanned as oversized or overweight (and gives sellers a chance to double-check before paying), Sendle gives no notification at all. They simply charge you directly and then send a “bill email” that conveniently gets filtered into spam. If you don’t open it, you’ll never know you’ve been overcharged.
The funniest part? One of my parcels was only 45 × 15 × 11 cm, yet Sendle claimed it was 138 × 40 × 20 cm. The original shipping cost should have been $8.62, but they added an extra $47.87 on top! Is this still a logistics company? Or is it basically fraud and robbery?
To all sellers using Sendle: check your bills. See if you’ve also been overcharged. If you have, please share your experience. We shouldn’t let an unethical company like this continue taking advantage of sellers.
Hello David, Thank you for your detailed feedback and for… Read more
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The worst courier service I’ve ever had to deal with. After a week, still the parcel is waiting to be collected and all they can say is “Sorry for the inconvenience “ and “please check the tracking for updates”. I don’t need to check the tracking as I can see it sitting at my door awaiting collection!! This has now occurred on multiple occasions… Read more
and have had to use other courier services instead and the worst part is that their refunds don’t include the insurance you pay on the item. There motto should be “SENDLE- were great at taking your money, but still figuring out how to ship your parcel”
Yes it’s frustrating to wait isn’t it …
I'm still waiting on a parcel 2 weeks later. Has been delayed multiple times. No number to call a helpline. HORRIBLE service !!!! DO NOT USE SENDLE !! Show details
Hello, Nat B. I'm sorry to hear that you still haven't… Read more (+6 replies)
Do not use sendle you will be charged twice, Stick to Auspost, The figure sent was under 250grams Figure size 3.75 inches. Total cost postage $26.83, Australia Post charge $10.95, Ill never use this service again, If your reading this do yourself a Favor go straight to Auspost. Show details
Hi Joe, thanks for getting in touch. We understand your… Read more (+8 replies)
Revised Version I recently tried this shipping company again after a long break from my previous experience, and unfortunately nothing has improved. Their prices may seem cheap, but you get what you pay for. Deliveries are never on time. Customer service and refund policy are extremely poor. They are not truly Australia-based—they rely on… Read more
third-party delivery companies, many of which provide very poor service.
I posted a product sold on eBay for delivery within WA (buyer and seller both located in WA). The customer lodged a non-delivery dispute, and after a week of what I believe was a misleading or careless investigation, I received an email saying the parcel was “lost.”
This is not the first time. Previously, I lost almost $1,000 due to their mishandling, and they refused to compensate me despite providing all evidence. Now they have lost another parcel worth $250.
Based on repeated losses and unacceptable customer support, I strongly recommend avoiding this company even for local deliveries. If anyone needs proof of the communication and losses, I have all screenshots and documentation.
Hello there, I am truly sorry to hear that your parcel has… Read more
Latest follow-ups
Sendle never disappoints. With so many items going missing or thrown down the drive way these days, they always get it right and on time, and good communication ensures confidence . Thanks once again Sendle. Show details
Follow-up · Had many deliveries without disappointment. All good. Thanks Sendle.
It’s been raining in Toronto all day today(Jan 6th/2026) I come home to my cardboard package being left on the porch in the rain. The box is soaked, luckily the item in the package altho wet wasn’t damaged- they could have left the package under… Read more
the table where is is dry, or the driver could have at least knocked on the door, Someone was home.
I’ll never use Sendle services or receive items ship by them again.
Follow-up · -Yes -It’s irrelevant what was in the package -2-3hours
Hello, Matthew. We're sorry about the manner in which your… Read more (+5 replies)
Pathetic service. Last 2 parcels I've tried to send with them have taken over 3 days to pick up. Eventually I cancelled and used with Australia Post both times. Should have just done that in the first place. Customer service is no help. They use… Read more
Couriers Please and when the first parcel was scheduled, I spoke to a driver (when he was delivering a parcel) and he knew nothing about a pick up and even commented that Sendle are hopeless.
Follow-up · They turned up a week after the original pick up date even though the pickup was cancelled...
Hi Roma. We're truly sorry to hear that your experience… Read more
Positive reviews
Delivery was great. DVD was packaged good and safe. So happy I got this for a friend who will be so surprised as she could not find this on her own. Have not opened it to watch yet but have all the confidence with the seller. Show details · 1
This purchase was very important to me and I am absolutely delighted with my delivery. I couldn't believe that it had arrived from the other side of the world so quickly. Would not hesitate to order if I knew Sendle would be used as a means of transport. Appreciate the updates too. Show details · 1
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What a beautiful thought for a gift. This means so much. It was effortless to order and arrived quite quickly given the holiday season. They also left a note with the delivery which was such a nice touch. Thank you so much. Show details · 1
Negative reviews
It comes as no surprise that this scam operation collapsed. Pretended to be a courier service while acting as a technology front-end for allocating your parcels to the worst rated, cheapest, least reliable couriers in the country (although, to be fair, at least they are actual couriers). Not only did Sendle never have any idea where your parcel… Read more
was, it did not even have a customer phone number. Instead it was busy paying people to make nonsense fake reviews on this site. Good riddance.
Purchased an item through a seller on Ebay. The seller uses Sendle for deliveries to their customers. The seller delivered it to Sendle's hubbard (pick up point) on the 2nd January. They did not pick it up until the 9th January to which I sent an enquiry as to why they had not picked it up until seven days after it had been delivered to their… Read more
designated pick up point.(hubbard) Well it became much clearer a few days later when I saw on the internet that Sendle `had suspended services from the 11th January with no explanation. See below the details downloaded from the internet. "Australian parcel and courier service Sendle has suddenly ceased operations, leaving small businesses in limbo. Sendle, founded in 2014, sent an email to customers informing them that the service will be halting all bookings "effective immediately" from yesterday, January 11. "If you have any existing or scheduled bookings with us: Any parcels that have already been picked up and are in transit will be delivered at the discretion of the delivery partner." Maybe I will be lucky and have my purchase delivered but I am not holding my breath. Another one bites the dust.
Parcel waiting 6 days at the front door for pickup, yet again. Why are we promised and paying for next day delivery? I've had issues with Sendle via eBay for years, including their printer-free labels which couriers weren't trained to process on top of being so many days late. Enough is enough - fix your system now, or eBay needs to get a… Read more
corporation that does what we pay for. Both for the sake of senders and receivers, whose complaints we have to deal with.
Recent reviews
Laura was helpful, enthusiastic, patient and knowledgeable about Youi car insurance. She had a lovely manner and was well spoken. A great example of customer service. Thank you, Laura. Show details
Once notified that the item was on its way I was able to accurately track its journey and arrival. It arrived as anticipated, in good condition. Very happy with Sendle Show details
Sendle is a terrible middle man "courier service" that does nothing but subcontract out to shonky disreputable couriers like Amarex, and take no responsibility. I bought an item from an online seller, and the package needed to go from one suburb of Melbourne to a Melbourne CBD apartment. Someone was often home, however instructions were to leave… Read more
the package if otherwise. Not rocket science. It's now over a month, no package, and they want me to go collect it myself. By comparison, during this time we successfully received packages from other sellers using Australia Post and other courier companies.
Every missed deadline I had to chase it up with Sendle (they did not proactively manage the courier/delivery in any way).
Package was due to be delivered 8-11th of December. At almost 6pm on the 11th I got an email from Sendle claiming "delivery attempted/card left". Why did they not leave the package as per instructions?
The email contained a link to organise "redelivery", and this redirected to an Amarex website. It required a code from the card left. But they didn't actually leave a card. There was no evidence they had ever actually come to my apartment.
I contacted Sendle support to let them know of this issue (12th December). They didn't have answers, but put in a request for redelivery and told me it would be delivered on the next business day. After 3 business days (17th December) I recontacted them, and they marked the package as not delivered and began an investigation which was meant to take up to 7 business days, and they were meant to provide updates throughout.
I didn't feel confident in Sendle at all, so I reached out to the seller to ensure they had all the correct information, however they just rerouted the issue back to Sendle.
I didn't receive any updates through the "investigation", and after 7 business days I chased it up again (30th December). At this point I saw that the tracking history claimed that on the 18th of December another attempted delivery/card left. I didn't see this update as I received no message from Sendle related to it. No package was left, no card was left. Sendle support (after much faffing about) acknowledged that the investigation period was past and Sendle staff had not received replies from Amarex, so it would be finalised and they would let the seller know to resolve the issue with me.
When I didn't hear anything further, I contacted the seller to let them know what Sendle had said, and give them the option of delivering the package through a fast reliable method (Express Australia Post) or refund. They pointed back to Sendle and said that Sendle had told them the investigation was still ongoing (different to what they told me). This led to many support messages and emails back and forth with different Sendle staff that was frustrating as they did not read the whole message thread and I had to keep repeating the information while they gave nonsense responses.
On the 5th of December there was another claimed "attempted delivery/card left". Again, no parcel left despite that being the instructions.
When Sendle staff requested "redelivery" again, it couldn't be done, as they claimed it had already been attempted twice.
At this point Sendle put it back on me to go and collect the parcel myself!!! In Amarex's business hours (never mind my own work). And it would take 3 business days for the request to be processed!
Throughout the month I repeatedly asked straight forward questions that they never answered: - IF the courier attempted delivery, why didn't they leave the parcel as per instructions? - Show me evidence that they actually came to my building. They did not leave the claimed card either. - It is the Seller, Sendle and Amarex's shared responsibility to resolve this. It should not be me the receiver having to fix their problem.
The Seller basically pointed all inquiries to Sendle, and then Sendle said they couldn't do anything but trust Amarex, and Aramex claimed whatever it wanted and still pocketed the delivery fee without delivering the parcel.
Do not use Sendle. Do not use sellers who use Sendle. Total time waster. You will waste many hours chasing things up and still not have your package.
Hi Luci, thank you for sharing your honest feedback. We… Read more
Horrible experience!! I never received my parcel and they don’t offer me any solution avoid it!! I won’t order again when the delivery will be done by them!!!! 270$ wasted for nothing!!! Show details
Hello Marine! Thank you for sharing your experience, and… Read more (+3 replies)
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Hi Paul S., we understand where you're coming from and we… Read more (+2 replies)