SenseOnline

Don't even bother buying from here. Not a legit business – I assumed that because Sense was an Aussie business it'd be easier to deal with, cheaper and faster shipping. So wrong!! it took a month for them to put my order in. A MONTH. They happily took my money before chasing them up twice through emails and phone calls with no answer. [name removed] finally gave me a tracking number after persistent… Read more

complaints and so now it's going to take another month for my parcel to arrive. I replied to [name removed]'s email saying this wasn't good enough and absolute silence from her end. Very unprofessional. Meanwhile they're still sending me email promotions to buy their products but can't even bother responding to me! THE WORST customer service I have ever experienced by far. I went ahead and ordered the exact same product from the US and it only took 10 business days to arrive... meanwhile I'm actually still waiting for my product from Senseonline and my only regret is that I didn't read these reviews first. It's much quicker to just buy overseas than go through these incompetent people.

Fantastic Service! – I recently purchased with senseonline and found this company very professional and pleasant, my products came within the delivery time frames. The website terms and conditions are clear, and the invoice stipulates delivery times frames, and also states international shipping sometimes can be delayed due to customs clearance in the event of an… Read more ·  1

order exceeds the 14 working days, they ask you to contact them so they can follow this up for you I contacted senseonline within business hours and was pleased with my questions being answered. One thing that stood out to me, was senseonline will offer to upgrade a order to "express" if a manufacturer delays shipping the item to their USA warehouse, impressive!!! They value their customers and this refreshing. I received an email due to one item being on back order and received a refund immediately.

Great service, am now a big fan and will remain a loyal customer.

I definitely recommend senseonline, seriously, I have read the negative comments and these people who are writing bad reviews obviously have not purchased with them!!! Great desigener Brands, Products, free shipping, great customer service.

Great online shopping experience – i have never had a problem with senseonline and have been shopping with them for over a year now and have no plans to shop elsewhere online. They have the best security measures especially when it comes to purchasing online. Senseonline carries so many brands its amazing, they have all my favorites that i could never buy due to international… Read more ·  1

shipping restrictions but now I have my products delivered to me in under 14 days and i am so happy!!! Whether or not a product was in stock I have always receive a refund, i do believe they ship all over the world - "site is updated with the current stock position every hour, consequently we occasionally sell out during the hour before the update and hence are out of stock of your product(s)" any person would clearly understand this!! i know i do!! Note that - banks and paypal take 3-6 working days to actually release the credit, senseonline do refund so how about you complain to your banks or paypal..

My experiences shopping with senseonline has always been exceptional, I am a great supporter of senseonline. so many brands in one place, all my favorites ;)

Prompt refund. Great communication – I purchased an item for Christmas and after I inquired was told that it would not arrive in time. They immediately offered a refund no questions asked, and it was processed very quickly. No problems at all with this seller.  Show details

Awesome shopping experience – Placed my order and received all my shipping emails and updates, I spoke to customer service regarding shipping time frames, as I had no problems communicating with sense online, they were there to help with any enquires I had. Due to Current circumstances (covid-19) I understood that my order would take longer than normal to arrive, due to the… Read more ·  2

restrictions with international shipping, this is out of there hands and no fault of there own. Received my products and am a happy with service and will shop with them again.

Finally, A product that does what it says – I started using the M2 products about 1 month ago and have been purchasing this product via Senseonline. I struggle with adult acne and have used prescription strength meds. Nothing worked well. Since I have been using M2 cleanser, Refinish 20% and the moisturizer, I can finally see a difference! My pores are much smaller and my acne is clearing up. My skin feels smooth and brighter. I highly recommend trying this product!!

Stay away from them – Ordered 7/5 order no RBJL2850 and still have received nothing. Have had no contact from them. I have tried to ring and left a message. No reply. I have sent 2 emails and received nothing. Looking at Product Review this seems to be the way they don’t do business. I just want a refund now but can’t get anyone to speak to. Ridiculous. Show details

Fraudulent company, nothing delivered, no refund provided – Eway Transaction number - 353609275 My wife is not the best person when it comes to online shopping, she was searchig for makeup and found the site. She purchased items in December 2019, it became clear that this is a shell company that had no intention of providing the product, we requested a refund and funnily enough her credit card was… Read more

fraudulently charged against requiring us to cancel her credit card.

To date, there has been no effect from this business to eith provide the products ordered nor provide a refund.

$182 spent on nothing.

Given the number of complaint, I will be setting up a class action via VCAT to have this business made insolvent and unable to trade unless I recevie the refund within 10 business days.

Terrible. DON'T ORDER FROM THEM – Placed an order Jan 3rd 2021 (invoice number DGF525). Did not receive a dispatched/shipping email. Did not receive the products. Sent a message via their website without response. Called between 11am and 3pm 10 times and no answer. Looking at all the other reviews, this happened to 99% of customers. I want a refund. Show details

Great product range – I have been shopping with Senseonline for many years and have always had positive experiences. Excellent customer service, my emails are always replied, and when a product is out of stock I am refunded, never have I questioned the integrity of this long standing fantastic reputable company. Show details ·  1

I am very very happy with the purchase – I am very very happy with the purchase I made in this store. From the moment I sent a question through to their website to the point of delivery, the process has been seamless. Transaction was easy. Great communication, will use the service again. Show details ·  1

Wonderful customer service – Received my order today and am very Happy. Thanks Senseonline, your customer service has really been a delight. All my questions regarding shipping were answered promptly via Email, due to covid and restrictions, limited outbound flights internationally, (usa). I was aware that it would take a bit longer to arrive to me. One of my items that I… Read more ·  1

ordered went on back order, out of stock and I received a refund as soon as I was informed that the item was cancelled. Cant wait to start using all my skincare, make up products, I will be back again to shop very soon, one happy shopper.

Don't bother – Order number: UPQ043, ordered 20 Oct, emailed for an update, left messages on their phone and received no reply. They are uncontactable and still haven’t sent a single update. I still don't know whether my order has been dispatched. Show details

Don’t – I placed an order on the 12th of August, and from there it was radio silence. I waited 14 days before following up as their website stated that you should receive an order update by then (to account for items that are shipped from overseas). I followed up twice, and finally heard back MUCH later. I even tried calling. Long story short: my… Read more

order was shipped a WHOLE MONTH from the day I placed the order with zero communication in between.

Order somewhere else.

Dont order from them – Its been over 6 weeks and still haven't received my products. Want refund. I have sent numerous email and tried calling them but no answer. Dont waste your time with is company. Show details

Waste of time - Requesting a refund! – Order NUH477, ordered 3 weeks ago, emailed for an update twice and received no reply. They are uncontactable and still haven’t sent a single update. Waste of time, please refund! Show details

Poor communication/customer service - Don’t waste your money – Made an order at the beginning of July!! Still haven’t been notified of any activity Or updates On my order what so ever (order number WDQ711). Tried to reach out, with no responses. The lack of communication on their end is just appalling. I would like to request a refund! Not happy.

No communication and requesting a refund – I made an online order on 8 July (Order number: JGD248) and have been trying to find out what happened to my order with 3 emails. No responses were received. I have requested a refund and still no response. I would like to get my refund back and would never order from this website again. Please do not put this on the email or website (...expect delivery within 14 working days as noted on the website) if you cannot guarantee it.

Please dont waste your money on this site – I purchased an item over 6 weeks ago and I’m still yet to even receive a tracking number or any correspondence from them, when I call and email I don’t get a response. Show details

poor service – i ordered on 2020-05-04 an item this is the tracking number M-050420-002 and i still waiting for it i sent emails and trying to call but no answers until now please ladies do not buy from them any more im really disappointed i need my money back

Money back please! dont order from here – placed an order weeks ago and you took my money straight away but no further contact. I ordered through an Australian company thinking it would be quicker.. After jumping on here and reading reviews I'm very worried. Please refund me my order number is 390830462

Still waiting – Still waiting for my product which I ordered nearly 2 months ago! Charged my card immediately, no update, no communication. Seeking refund through PayPal. Disappointing experience. Buy your products elsewhere. Show details

TIME WASTE – The reviews on this page are indicative of the modus operandi of this company. Zero communication in order confirmations/shipping/delays, scant and uninformative responses to direct emails. Painful experience. DO NOT BUY.

Buyer be aware – I placed an order online. Easy website to use. After 14 days of not receiving the product, I tried to call numerous times. I had a recorded message each time. They communicate via email. I have notified my bank. I will apparently get a refund.

Please read the reviews. They have no stock take your money and you never get any product delivered. Scam. Beware – Order never received. Took my money and 2 months later nothing. No communication. Beware. Beware. Beware. Not a legit business. Fake. Dishonest. Charlatans. Please read before ordering. Not legit. Thieves. Show details

Dodgy – Bought two products back in April. The first came several weeks later. The second I was told, was delayed. I chased it up mid July and suddenly got a refund. They must get lucky occasionally when people forget they’ve ordered and not received the goods. Avoid. Show details

Don't bother with this site. If you get your order your lucky!! – I wouldn't bother with this site. I order 4 candles and the only notification I received was my PayPal receipt. Before I emailed them I saw all these terrible reviews and panicked. So a week after I placed the order I queried whether my order was dispatched and received no response. About 3 days after I followed up again and asked if the order was… Read more

dispatched and if not then I wanted a refund. They said they would check with their warehouse, that was 6 days ago and I have had no further emails. I have checked my Paypal account and they have refunded my money which is great but they haven't made contact with me again.

Would not use again – Ordered products. After a period of time, my cc payment was still pending. Rang to inquire. Told not to worry it would be there at the “end of next week”. Finally emailed to ask them to contact their supplier, in USA, as to the availability of the product. They didn’t have any! Refund was issued quickly. Show details

Over 2 weeks just to dispatch – After 2 weeks of waiting for my item to arrive I emailed SenseOnline to ask about the whereabouts of my item only to be told that it was almost ready for dispatch. 4 days later and I finally receive my shipping confirmation & discover my item is being shipped from overseas. Won’t be using this online store again.

Be prepared to wait 3 weeks for delivery – Despite the fact they say they’re based in Melbourne, it seems lots of their products are ordered from the US and shipped from there. I’d rather purchase from the US myself if I wanted to wait this long for a product, and I’m sure it’d be cheaper. Finally received an email about my order being on its way from the US after hearing nothing for 2… Read more

weeks. Not sure why it took them 2 weeks to get it dispatched.. and now I’m sure it’ll be another week before I receive it. Ridiculous.

No communication – Ordered and paid for a Shiseido cream on Wed 12 July. No response until i emailed them on Mon 24 July where they said they will check the couriers. Received my EXPECTED response back 48hrs later on Wed 26 July. No more stock! Honestly, they could've found this out within the first few business days. What a waste of time. Website doesn't seem to be up to date. Obviously they order from overseas. Very unhappy.

Delivers according to website terms and conditions – in my search for the range of products I wanted I came acrosse this seller and checked out their website. Their pricing was very good so I placed my order. There was something 'odd' about the way the website was written, however, and I investigated further, which led me here. Some of the reviews were alarming and I was naturally concerned but my… Read more

products arrived within the specified time. I did contact the seller once re dispatch notice and was emailed back the same day with a response.

The physical address is a rental place in a posh Melb. suburb but the item was sent from elsewhere in AUS without tracking ID. Whilst I am glad I got my products for a good price, independent of the reviews here I do not trust this seller and would not shop there again.

Not Legit!! – I bought some probiotics from their site and had a question about dosing so called the number on the bottle, the company told me not to take the product because this site is NOT one of their retailers and the product is likely a FAKE!!! Then I noticed the return address on the shipping box is coming from a small town in pennsylvania?? How scary… Read more

and disgusting someone would do this, they're probably making a bunch of people sick with their fake products. Do not buy from here!!

NOT an Austrailan business. Just a re-seller – You are not supporting an Australian business when you use this site. It's just a re-seller that buys your item from places like Amazon and then sends them on to you. This is why the orders are taking so long. DO NOT USE!!!!

Great Products, Awful Customer Service – Fourteen business days after placing my order, I still had not received an email regarding dispatch of my item - even though the order confirmation email says to expect delivery "within 14 days". So, on the 24th of March I emailed them asking where my order was. I did not receive an actual response to this email however a few hours after sending… Read more

it I received a computer generated notification that my order had been dispatched (indicating they had forgotten my order entirely - I find it very hard to believe that my order just happened to be dispatched on the day that I happened to ask them where it was), however it contained no tracking details. Then today - the 29th of March - l receive an email saying "Dear Eliza, your parcel is with Australia Post here is your Tracking [] Sorry for the inconvenience". I don't mind that they forgot about my order and then forgot to give me my tracking number - I understand that things happen - however I do mind that the email sent to apologise to me was so lazily and poorly written. It wasn't even punctuated properly! I will be finding an alternative retailer of Arcona from this point on.