Best Beauty Product Retailers
Based on 28,915 reviews
Oz Hair & Beauty 🏆 2024
4.9 (2,595) Summary
- See all
Baby blossom Western Australia
Online storeBest experienceGale and Kiera are amazing team leaders at oz hair so professional honest and the products arrive well packaged to my door at much less than hair salons and I don’t have to leave my home - I’ve been a customer since they open… Read more · 1ed and I can’t and won’t go anywhere else I’ve put so many into this amazing shop - thanks oz hair and beauty for making my life easier I just order pay and it’s delivered quality products at less than retail no fuss and ordering is simple Amy issues or concerns online chat is amazing and it’s so simple I feel rewarded and valued.
My Hair Care & Beauty
4.9 (1,018) Summary
- See all
Lindy N. NSW
Fair Incentive Online storeSpreading the word!As an older woman, with hair loss and loss of natural curl, I am not exaggerating to say that Joico Youth Lock products have reinvigorated my hair. I'm spreading the word! (And they smell so nice-not 'chemical' at all.) Show details · 1
Cosmetic Capital 🏆 2024
4.8 (1,221) Summary
- See all
Fai S. SA
Best shopping experienceThis is the fastest delivery I have had in forever. I ordered Monday and received Tuesday! Very Happy with my products, service and delivery. I will definitely be recommending this site. Show details · 1
Pump Haircare 🏆 2024
4.7 (1,619) Summary
- See all
deagon QLD 5 posts
Complete waste of money !!Complete waste of money , doesn’t do what it says !! I have emailed the company for feedback and have been ignored me . 1800 Complete waste of money. I do not recommend this hair product. I am not one for doing reviews, but I... Read more feel so strongly that the cost of this product is very high and doesn’t do what it says. I will stay with my normal products.
Feeling Sexy
4.8 (550) Summary
- See all
P J. VIC
Excellent Fragrance On-line Store!Undeniably professional sales and service. Super fast local shipping. A+
Cosmetics Now
4.6 (3,179) Summary
- See all
Sharon Brown
VerifiedI got my item within 2 weeks ( i wasn't in a hurry though) and I would definitely use this company again!100% happy with my purchase !! Great price on the perfume i purchased and easy to use the website was kept updated on delivery as well Show details
Troya Beauty 🏆 2024
4.7 (301) Summary
- See all
Glenys B. QLD
Terrible...Never AgainI was only sent part of my order and there was no communication with me about where the missing part of my order was. I contacted Troya Beauty and was told that it was all sorted and not to worry about it. That was 4 days ago and STILL NO PARCEL> I do NOT reccomend this company at all. I will NEVER purchase anything from them again. Show details
ScentGod
4.8 (195) Summary
- See all
Anne T.
Best fragrance decision I've ever madeExcellent I love it. ☺️ Loving my subscription. I really love how many options they have.
Kiana Beauty Melbourne
5.0 (97) Summary
Papa SA 4 posts
More
0
More
Great products and very quick deliverySo happy with my purchase of Moss St Fragrances Sandalwood and Sea Sal Scented Diffuser - beautiful scent, beautifully packaged, super quick delivery.
Highly recomment Show details
Beard & Blade Supply Co.
4.8 (153) Summary
Denis P. NSW
More
0
More
No After Sales AssistanceThey sent my order to the wrong address (there must be a glitch in their obviously old system. When I sought assistance through the website I was simply ignored. Three days later and still no response.This is a grab you money and run operation. Better to spend your hard earned with others who will appreciate your dollars. Show details
Software
4.5 (957) Summary
- See all
Jane 2 posts
So slowI made a payment on 5th March 2024. They said my assigned practitioner would give me a call within 72 hours of payment. It's the 14th of March today and I still haven't received a phone call from the practitioner. They also keep changing my appointments at the last minute and this already happened twice.. Am I even getting a phone call?
StrawberryNET
4.4 (3,455) Summary
- See all
Anne
No customer service. Cannot unsubscribeHave tried to unsubscribe ten times over four weeks but still get advertising emails almost daily. Show details
StrawberryNET DM
More
Hi Anne, Thank you for your feedback... Read more
. We are sorry that you're still receiving our promotion emails. Kindly forward us the latest promotion email received at info@strawberrynet.com so we can pass this to our relevant team to fix the problem. Please also note that our Customer Service is always available via Live Chat from 9:00am to 8:00pm from Monday to Sunday. You can also send inquiry on the below link : https://www.strawberrynet.com/en-AU/customer-service/contact-details We apologize for the inconvenience caused. Kind Regards, Customer Services StrawberrynetAdore Beauty
4.4 (1,051) Summary
- See all
Joey Tran NSW
Excellent customer serviceJoanne provided excellent customer service by promptly addressing my issue and sending me a replacement. Their customer services go above and beyond to make sure their customers are satisfied. Highly recommended! Show details · 1
OZ Cosmetics
4.6 (138) Summary
Rose 2 posts
VerifiedMore
0
More
Bumble and Bumble productsI live in Malaysia. My first order was of 2 items. One arrived in a few days. Very fast. The other was out of stock but I had a series of friendly mails from Sara which eventually led to a speedy refund and a further order of... Read more 3 items from me. Lovely personal service. Very pleased with oz cosmetics and will be recommending to friends.
Updating the above. My second order of 3 items arrived in 5 days. Excellent service again. Love the items too. Thanks OZ Cosmetics!
Australian Organic Products
4.5 (276) Summary
- See all
Iloveshopping Australian Capital Territory 13 posts
Misleading and DeceptiveHorrible business to deal with, incredibly poor customer service. Don’t be misled by their website telling you they have stock of a product, they don’t!!!! You’ll have to wait for them to order it in (arriving maybe sometime)... Read more and when that isn’t appropriate (wouldn’t have ordered the product if your website hadn’t said you had it in stock) will charge you a 30% cancellation fee??? The owner could not care less about misleading people.
Activeskin
4.5 (195) Summary
Parramatta Eels NSW
Online storeMisleading at bestA $10 voucher which is only for products no one wants Show details
Activeskin DM
More
Hello :) We stock over 150 professional and luxury skincare, makeup, body and hair brands. Our clients love the brands we stock and using their discount vouchers that we offer. Have a great day!
Catwalk
4.3 (321) Summary
- See all
josie NSW 2 posts
Not good customer experienceTerrible service they advertised its in stock on internet than took 1 week to despatch than was told delay order as waiting for stock. so I cancelled my order . Not good communication wasn't even advised of problem. Now I'm w... Read moreaiting credit still haven't received it and emailed them with no response after I week to chase credit again. I can't believe it. They need to look into there customers service. Won't ever buy off them again...
Whiter Smile
4.8 (65) Summary
- See all
C.Prestige
Fair IncentiveGreat Product , so glad I found itI used to go to Vietnam to have moulds made and my teeth bleached as I could not afford it in Australia.
Now after discovering Whiter Smile Gel here in Australia , I can do it all at home. I only need to use it about
twice ... Read morea month to keep my smile looking healthy and teeth noticeably whiter. Very easy to order on line and quick to receive in post.
Now after discovering Whiter Smile Gel here in Australia , I can do it all at home. I only need to use it about
twice ... Read morea month to keep my smile looking healthy and teeth noticeably whiter. Very easy to order on line and quick to receive in post.
Shaver Shop 🏆 2024
4.1 (1,721) Summary
- See all
Tom
Online storeTruly deserving of the highest praiseThe customer service team truly outdid themselves in their efforts to find stock for me. Truly deserving of the highest praise. Show reply
COSME DE Australia
4.4 (146) Summary
Graham NSW
VerifiedMore
0
More
Product never arrivedVery unimpressed with their service.
When ordering I received no order or reference number, just an email confirmation.
When contacting them to ask the status of my order, as 3 weeks had passe... Read mored, I was given a tracking number to contact their courier directly (is this my responsibility?) I contacted the courier who advised I would have to contact Cosme De as they could not advise that status of the transit (which differed to the courier's website that stated it was waiting in the Hong Kong hub for 10 days). I am now in a perpetual loop, no response has been received from v to my previous email, I'm $120 down, wasted a lot of time and no product. As they are a retailer of goods they should at least be able to ensure they arrive at the purchasers premises. Be careful
When ordering I received no order or reference number, just an email confirmation.
When contacting them to ask the status of my order, as 3 weeks had passe... Read mored, I was given a tracking number to contact their courier directly (is this my responsibility?) I contacted the courier who advised I would have to contact Cosme De as they could not advise that status of the transit (which differed to the courier's website that stated it was waiting in the Hong Kong hub for 10 days). I am now in a perpetual loop, no response has been received from v to my previous email, I'm $120 down, wasted a lot of time and no product. As they are a retailer of goods they should at least be able to ensure they arrive at the purchasers premises. Be careful
Salon Style
4.4 (131) Summary
- See all
Karen 2 posts
Sent wrong productI have been sent a different product to what I ordered, I should not have to pay return postage, I have sent 4 emails requesting a free post address with no response. There is no phone number to contact the company. Show details
Glasshouse Fragrances
4.1 (644) Summary
- See all
Linda Perth
Customer service excelsHard to choose from such an assortment of lovely quality products .
I must commend their excellent customer service also . Show details · 1
I must commend their excellent customer service also . Show details · 1
Youthphoria
4.7 (54) Summary
- See all
Anne
Great experience!Gee what a great experience I just had with Shirley. She was so patient and I am now the proud owner of 2 sets of gorgeous lashes! I have never been confident to use them but certainly am now with the easy application. And they look amazing!! Thankyou Shirley.
I will definitely be recommending! Anne :) Show details
I will definitely be recommending! Anne :) Show details
FragranceNet.com
4.0 (672) Summary
- See all
Amber C.
Long winded ordering processMakes you fill out all your details when ordering perfume, then sends you an email asking you to manually refill out all the same information including the phone number of your bank?
Took them days to send me the email so now a week still with order not even shipped.
Will order from elsewhere where the customer journey is more efficient.
Took them days to send me the email so now a week still with order not even shipped.
Will order from elsewhere where the customer journey is more efficient.
Lila Beauty
4.7 (47) Summary
- See all
N.ki SA 3 posts
Not good customer service. Rest quality of product is satisfiedWorst customer service , all I can say is I won’t recommend this website. Rest product is ok, good came incomplete but they only explaining there point of view that we sent everything not listening to customer rest whatever came in package is good Show details
Lila Beauty DM
More
Hi, please see below for clarification of the facts of this review. Upon checking with our warehouse team, we can confirm all items were packed and dispatched. The customer ordered 2 D'alba white truf... Read more
fle spray and we can see both the scans and packing camera shows packing and dispatching of both units. One unit of this item weighs around 182 grams. We also checked with Australia Post to see the weight scanned for this parcel at their facilities and they confirmed the weight scanned from the parcel was 450 grams (2 units of d'alba here would 364 grams and the remaining ~86 grams would be from the parcel box packaging, samples and bubble wrap). If the parcel only contained 1 unit then Australia Post's facility would have only recorded this around 260-270 grams here which clearly was not the case). The customer also placed another order under a separate email and name for 2 units of Anua peach serum (they used the same shipping address here). They also then emailed from this separate email with the same 'supposed' scenario of ordering 2 units and only receiving 1. The customer also advised that even Myers sent replacement for this situation for them so it appears that this situation 'happens' quite often with this specific customer here. As we did not send a replacement for the customer since all items were confirmed dispatched, they have opted to leave a negative review here. Please kindly consider all our other reviews if reading this as this review is quite questionable here.Nudie Glow
4.9 (33) Summary
- See all
Fadzilla M. Victoria
Fair IncentiveMy Go-To online Kbeauty StoreSuper fast delivery, nice packaging and wide range of kbeauty products . I heard about fake products on the market but rest assured, products on Nudie Glow are all legitimate . I’m definitely a satisfied customer. Thank you Nudie ! Show details
bellabox
3.9 (560) Summary
- See all
J C. NSW 2 posts
Misleading and poor customer serviceI purchased my first box as part of a promotion, immediately after I received an email noting my next subscription charge date would be 1st December (32 days away) however, 2 days later in November I was charged without warni... Read moreng.
After e-mailing back and forth several times with customer service seemingly not understanding the problem they agreed my December box would be free to compensate.
Half way through December I emailed to see if this had been processed. They advised it had and not to worry. 2 minutes later I received an email that my subscription had been renewed and I had been charged again. After e-mailing 3 times following this to attempt to rectify the situation I have not received a response.
Poor communication, misleading marketing and robbery when they can charge your account whenever they feel like it without notice.
The products in the box themselves are average at best.
bellabox DM
More
Hi JC Firstly, I apologize for any confusion regarding the automated email you received stating that the next charges would occur in December. I understand how frustrating misinformation can be, and I... Read more
'm sorry for any inconvenience this may have caused. To assist you with resolving this matter, I recommend reaching out to our dedicated customer service team leader, Rona. She can be reached at custserv@bellabox.com.au. Please provide her with this feedback so that we can promptly rectify any issues and ensure your experience with us is a positive one. Rona can help you pause or cancel your account to prevent any further charges and ensure that you have control over your subscription preferences. Once again, I apologize for any confusion, and I appreciate your understanding as we work to resolve this matter promptly. xx BellaboxFragrance Heaven
4.4 (56) Summary
Tara Childs
More
0
More
Absolute PERFECTIONAll I can say is WOW .. WOW … WOW .. from the very first email to check first if the perfume we were desperately look for was the exact same as the picture we were assured it was … Thankyou so much Fragrance Heaven you have... Read more made my daughters dreams come true .. the exact perfume now ready for her special wedding day … 5 star service from start to finish
Above the Collar
4.6 (39) Summary
- See all
Kal
Fair IncentiveVery satisfied repeat customerI've been a customer of Above The Collar since 2020, and have ordered products from them on around 12 occasions since then. In fact, it's pretty rare that I buy grooming products from other sites, as ATC has a very broad sele... Read morection of brands, competitive prices, and really great customer service (very responsive and helpful over chat or email). I must confess I also enjoy trying out the freebies that always seem to find their way into my order!
Skin Revival
5.0 (26) Summary
Robyn NSW 3 posts
Physical storeMore
0
More
The best little skin house in WoononaAren’t we lucky to have the best skin professional’s here in Woonona’s, been going to them for years & they never disappoint .Thankyou again Show details
Hi Denis, we are sorry to hear this is now your perception of Beard & Blade. We truely pride ourselves on responsiveness and speedy delivery. I’ve looked through your order and related correspondence ... Read more
and a different home address was provided at the time of order. This is where your parcel was sent, also referenced in your confirmation email. I can also see we responded to your email within 50 minutes. The system is neither old or flawed. I’d be more than happy to speak to you directly and assist in any way we can. We don’t believe a 1 star review is a fair reflection of our commitment to our 300,000+ amazing customers. Kind regards - Ezra