Shaver Shop

I purchased a transform-u HCTB-003 online. In the excitement of unwrapping I did not notice if it had a charger. I thought I may have misplaced it. I have been 6months cutting my hair on the out of the box charge. I am now at 50% so I reached out to see if I could procure a replacement cord. I was fully prepared to buy a new one as I could have… Read more

misplaced the cord on opening. When I tried to get a replacement shaver shop inquired to see if there was a fault and on hearing my story offered to send out a replacement, free of charge. I now have my new cord. In other news the clippers are amazing. They work great. I am tempted to buy another set only because everything wears out eventually.

Xaylier was very helpful and knew her product. Wasn't aware Shaver Shop sold women products and dental care. Great shop and will spread the word. Xaylier was very presentable with a winning smile. Great sales lady. Keep it up. Show details

I have tried 5 times to place my order online and it won,t me place order i looked at the EOFY sale i noticed they good selection razor blades on sale i have been to 3 different stores already and not them in stock Show details

Great Service on a returned shaver – I had to return a faulty shaver, the online team were great, because I live in the country I waa sent a Aus Post label by email to send the shaver to West Lakes in Adelaide. Within one hour of receiving my faulty shaver David had phoned me and he… Read more ·  1

sent a replacement shaver in the post that day..

Great service from Bothe the online people and David at West Lakes.

We visited the store at Bayfair and from the moment we walked in to when we left, we had nothing but excellent, knowledge, helpful customer service. The young man went above and beyond for us, we are visiting from London and need an adapter. We have no hesitation in recommending this Bayfair store. Plenty of items in store for men and women. Show details ·  1

Let's go back to when I purchased the product to start with. I put it down to the staff having a bad day, cos that person (different to who I dealt with today), have ZERO customer service skills and were so rude, but moving on... After purchasing, and having a product for 2 weeks, it wasn't working, so I returned to the store (Cairns Central… Read more

shopping centre 4870), to see if the staff could help, or do a warranty etc.

Well, WOW, I have NEVER seen such poor customer service in my life.

I was told that, "so you are one of those kind of customers" who returns products...

I was then told, "if you had of read the instructions", well I did, and have again since returning home today, but irrespective, a simple explanation or clarification to fix the product is all that is needed... not ignorance, and trying to belittle your customers. The 2 women working in the store then repeated the whole, "so you are one of those kind of customers".

The shorter one with dark hair, then said to the coworker, "we should have charged him $100 to fix it" and went on about my [Content Removed] for not being able to do it myself.

My reply was, well it cost less than $100 so how [Content Removed] would that be, only to have more ignorant comments from both of them

I understand working in a medial, dead end, minimal wage job is demoralising at best, but it's not had to show a small amount of respect to your customers, and to think that talking down to people makes you feel better, or boosts your ego etc, is well, you have issues ladies.

If I could give this store a ZERO (0) rating, I would.

To the owner of this Cairns store, the best thing you can do is sack both of them, the shorter lady, with short dark hair, assuming also a [Content Removed], and an older lady with grey hair, neither are assets to your business.

I really love the shaver shop and dealing with them. I done alot of self-research before purchasing my very first IPL, and after my purchase ran into a few product problems. (Nothing to do with the Shaver Shop as they just sell the product they don’t make the product). And what I can say was the Shaver Shop was actually The besssssst to deal with… Read more ·  1

ever! There were extremely prompt in their replies, I contacted them via email and they always replied within less than 24hrs, and they were always kind and helpful in their response. They always had my best interests at heart. It wasn’t like other companies that really don’t want to help and want to protect their money and never help with a warranty and you have to jump through hoops for months. The Shaver Shop was a breath of fresh air. They were extremely efficient, even brought solutions to me rather than me ask for solutions to be put on the table. They were always thinking one step ahead with me at the forefront of their minds. I honestly couldn’t think higher of a company and I would definitely no hesitation purchase from them again due to my experience. I purchased from the online store but when I sent my IPL to get checked it got sent to the Shaver Shop in Garden City, who called me on the phone and were also extremely friendly and lovely. It is hard these days to be met with such a kind bubbly helpful voice and the girls at garden city done just that and made me feel like an actual person, not a number. So I want to say all in all my customer service experience was 300% out of 100 I am so happy with how they manage and helped me with everything. And it has reassured me that if I have any problem with a future purchase that they have my back 100%. That is always a worry when ordering an expensive product online, so knowing that they do help me will encourage me to trust in this company. I encourage anyone thinking about buying a product but hesitant about the cost versus the follow-up help if needed, that it is there and it is there in spades. I want to say a big thankyou for being such a kind and customer focused company. Thankyouu

Earlier this week, I had the opportunity to talk to the Blacktown store on the phone and visit in person two days later. I was impressed on both occasions. I had earlier bought my Transform U shaver and Mini trimmer. It is a great product but I wasn't sure if it was the right choice for me, having used the Philips 9000 for 2 years. I spoke… Read more ·  1

to Dmitriya (I hope I spelt her name right) at the store and she explained to me the pros and cons of each of the products based on my shaving needs and habits. I went back to the store after a couple of days to discuss my options. She was away briefly at lunch and I spoke to Oome who was also very helpful. Dmitriya returned soon and gave me a crash course on the products that I could choose from based on my budget - their pros and cons, return policy, cost of replacement blades, usage, etc. Her product knowledge and willingness to help a customer make an informed choice and her patience were exemplary. I eventually traded my Transform U for a Braun although there was no attempt by Dmitriya to push me towards a more expensive product.

I rarely provide such raving reviews but this was certainly a deserving case.

This morning l had to take back my Pitbull Shaver Pro as l couldn't replace one of the blades that had fallen out whilst l was giving it a clean. l tried to fix it myself after watching the YouTube tutorial, but to no avail, l thought I'd break the thing. So off to your Werribee store I went after I'd rang them and spoke to Hailey, who said to… Read more

bring it in - l was met by Hayley at the counter who remembered the phone call she gave the shaver a big oil and grease change, fixed the blade issue and was all done in 10 minutes.

Just nice to know there are places where the service is still number 1, and the staff are professional and pleasant - that's what I found at your Werribee store this morning.

So big thanks to Hayley and Store Manager Taylor

Jasmine at Cairns Central, could not be more helpful. Her product knowledge is excellent, she excels in customer service and makes sure the product is right for you. Show reply

I can say nothing but the very best about the staff and service in the rockhampton shaver shop. This is the second time i had a small issue with my shaver. The problem was solved very quickly. Show details ·  1

Shaver shop Castle Towers staff gives a strange creepy vibe! While serving me, they were sneakily laughing then were trying to hide it from me several time while standing right in front of me which made me feel they were probably joking about me!! I dont think I’ll go there anymore. Show details

Rang Hurstville shaver shop twice to make sure a Phillips Multigroom Trimmer was in stock was told by 2 different staff members on different days over the phone that the exact model number I was after was in stock and was on the shelf I turn up and was showed a different model the one I wanted wasn't there complete waste of time it was so annoying… Read more

that they try and convince you it's the same when the model number on the box is different and contents are different tell you anything for a sale.

Series 7 11-in-1 Waterproof All-in-One Grooming Kit this morning, terrible product! Only bought his model as the much more expensive Series 9 wasn't stocked, despite being advertised. Poor quality product isn't the fault of Shaver Shop, but I wanted to open the box, examine the quality of the attachments before buying, which the sales women flatly… Read more

refused to do for me even after calling a manger. Had I been allowed to assess the quality for myself I wouldn't have bought it. Effectively forced to buy blind, or buy the Series 9 I wanted online, which also means buying blind. Clearly a model based on selling products, hoping customers wont complain. Some customer service would go a long way! Hate the product, no way to return or assess the quality of the more expensive product I would have bought.

Hello. Just wanted to drop in a thank you to the senior staff member at your port macquarie nsw store at settlement city on Tuesday afternoon. Im into week 5 of 7 for cancer treatment to my throat. Ive been getting radiotherapy every day and the outside skin of my neck is very red and tender. Facial hair was growing and not growing in several… Read more ·  1

places of my face...and I wanted a product to use without further irritation to the skin. He was quick to point out a few items due to the way my facial hair was going to grow and what type of shaver was going to be needed for my situation. He gave me options on which one to buy as he gave me 2 to 3 to choose from. And then explained how to look after it. And after going home and using it. It has done the job I wanted it to do without any further irritation to my skin. Very happy! Very professional. Thank you

Had a problem with the Pitbull Gold head shaver and wrote a review about poor quality of the product. Shaver Shop contacted me to follow up and helped sort out the problem. Their service and follow up resolution was fantastic. Whilst I still think the Pitbull Gold quality is poor for the price I could not be happier with their service and assistance. Thank you. good service is not easy to find these days. Show details ·  1

I recently just popped into sunshine plaza after having an issue with a product Phillips product. The young male worker with dark hair was attentive, clear and addressed the issue with minimal fuss and made me feel valued as a customer. Well done, it seems to have a great customer focused culture at the Sunshine Coast!! Show details ·  1

Awesome work by the team , as soon as we enter we are offered kind help by the staffs and really approaching, giving best explanation with clear details, thank you team Fountain gate U guys are the best definitely will be back and refer U guys to my friends Show details ·  1

The Rudest most despicable attitude from an old woman who judged and hated me from the minute she saw me. All i wanted was guidance on fitting replacement blades. All items bought from store. I was unnecessarily asked for a receipt for a 3yo product and she threatened to phone police when all i did was fairly and politely, no swearing, challenged… Read more

her opinion that it was missing a piece. Rude old mole. Younger employee was helpful. i’ll never ever return.

Rhiannon at Westfield CHristchurch was very knowledgable and helpful and provided the information for me to make an informed decision. Good price too. Thank U (^-^) Show details ·  1

I purchased a Phillips Power Flosser from Kevin at Springfield in January. The product is excellent and the customer service I received from Kevin was outstanding. I would definitely recommend this product and this Shaver Shop store to all my friends and family and would not hesitate to shop there again in the future. Show reply

Excellent customer service from Southland store on Tuesday Feb 2. Staff could not be more helpful. Professional, good product knowledge and happy to source item from another store Show details ·  1