Simply Electronics

Disgraceful – Disgraceful store with no intention to do anything but help themselves to your money. When a complaint was finally acknowledged you are given a different answer to the previous explanation. The best explanation for their behavior is that they have no stock of anything, and while they string you along with endless lies, they are using your money to gamble on the currency markets [or worse] and hope you just give up.

No service - no refund – Ordered a Canon EOS 5D Mark III Full Frame Digital SLR Camera‏ which cost nearly two thousand pounds. After one month I decided to cancel the order as I still had not recieved the purchase. Since then and after several emails I still have not received my refund - the emails from Simply electronics are always polite and they have come up with… Read more

every excuse possible why it has not been put back into my account. This organisation has caused me a great deal of stress and needless to say I do not recommend Simply electronics to anyone else.

If you are willing to be out of money for over a month go for it – I waited over 3 weeks for my phone to be dispatched, after 3 weeks I desided to cancel and order the phone from amazon and got it the next day. Now been waiting another 3 weeks for my refund. If you are willing to be out of money for over a month go for it. I will never again order from them. Never got the phone, waiting over 3 weeks for a refund.

great shopping – I brought a kindle from Simply Electronics and they provided prompt delivery, with great prices and easy to follow web page. The kindle was cheaper than everywhere else and delivered within 7 days as promised even though we live in a smaller town. Email notification was straight away with purchase. I was more than happy with shopping here.

A great experience – Ordered a Camera that I had been coveting for some time. Half price of retail and much cheaper than any other site. I assumed there was 'a catch' or something 'was wrong.' I took the chance anyway and was amazed by the quality and speed of service, strong level of communication and the fact I got exactly what I wanted. I am 'almost' a convert to online buying! Beat Expecations, ahead of time, great communication throughout process

Simply Electronics Good Price took 7 day to arrive, given so close to Xmas OK – The Samsung Galaxy note 10.1 GT-N 8010 has been good for photo work, so easy to use. The S-Pen is great I have no need to print a document to sign it just use the pen, even completing forms do it on the tablet and send. The S-Pen Keeps my screen clean. The Galaxy Note has an expandable memory which is good when working on photos. mine is the 32 gb… Read more

and just put a 64 micro sd chip in it for get the Apple photo work, so easy to use expandable memory I have not found any thing wrong with it yet, so far it is better than expected

Take your money, then email you they are out of stock – Ordered Sony handycam sales told me plenty in stock in Australia (SA/ WA number) warehouse in Melbourne,.payed though Paypal they took out $19.50 because of overseas transation.First I've heard its not Australian company. Emailed that they have no stock would I like a diff camera. No I Don't Waiting for refund.

Takes forever to process a refund! – I should have noticed that there was something wrong with this website when my card payment didn't go through twice and I had to pay via Moneybookers (usually used for gambling sites). Simply Electronics poses as a UK shop when in fact it is Hong Kong based. Prices are low but you would probably have to pay import tax back to HMRC if package… Read more

is not declared as a gift which I had to pay for my last phone from USA. I became concerned after reading dire reviews on other sites and after waiting for 2 weeks with no sign of despatch, I had decided in the end to purchase my phone via a retailer on Amazon (which was cheaper & received in less than week).

I am still waiting for my refund from Simply Electronics.....order date was 02/05/2013, refund requested 15/05/2013 that generated an automated email message ensuring that the product will still be delivered (went to junkmail)and you have to reconfirm again for a refund, which then sends out another automated service

Overall, awful service and I should demand interest to be paid back on top of the £310. I don't see how a transaction refund or delivery despatch can take more than 2 weeks to process. Company must be doing this on purpose for business cashflow.

Will never use them again. Never – I orded a Motorola Defy plus Optus 3g 900/2100 mobile phone. Two weeks later arrived a Telstra Next G 850/2100 model. I ordered it via phone sales to completly confirm it was the optus model as advertised. Several phone calls and 15 emails over the next two weeks and i am still no closer to it being resolved. They said to send it back to Hong Kong… Read more

via trackable post costing $52. I could not send it back to the Australian depot which i believe is non existant. After they found out the cost they said they had sent me the correct unit and i would have to cover the postage costs. Customer support confirm the the incorrect product after i spent 1hr explaining the problem but are useless, saying i have to send another email to get the issue to the correct section. 1 month has passed and they have not accepted they have made a mistake. I think they are hoping i will just give up. I am not sure about sending it back as they originally asked me to pay for the postage and they will reinburse me. This is the most frustrating company i have ever delt with and i am running out of headache tablets. Polite with lots of "sorry for your inconvenience" Customer service is painfully slow when something goes wrong.

Long wait times and product unavailability issues – The item may say availability, but this is not the case. I went through multiple selections of digital cameras until I found one they had available. Delivery takes 1 to 2 months, I have only had one low cost item sent within 2 weeks. The items provided usually come with an international adaptor, not with the cable for the county of purchase Some items are cheap Long delivery times

No product no money! – I hava ordered GoPro Hearo 3 on 28/02/13. Today is 21/05/13. After so many emails, phone calls etc I have no camerra and no money back on my account yet. They could not provide the camera cos apparently foulty stock. They are returning my money for the last 3 months. Simply avoid at all costs!!!!

Beware – On 16 March 2013 I ordered and paid for HTC phone from Simply Electronics. Little did I know they had no stock and it was obvious they couldn't source the phone for the amt I paid for it; £164.95. I cancelled my order 5th April after 3 emails from me asking them when I will receive my order. They refused to give me a delivery date. It took a… Read more

further 5 emails and 4 phone calls from me (2 from London and 2 from Brisbane) demanding a refund before my money was credited to my m/card on 8 May 2013. Do not buy from this company unless you are 100% certain they have stock of what you want.

Would not give refund until demanded, did not answer emails.

Terrible customer service – I purchased a portable battery from them and they were happy to process the payment immediately. After a week they advised me the product was damaged and I would get a refund. I requested another colour that they had shown in stock and they did not respond even after 2-3 emails. I then waited a week for the refund and they did not refund the… Read more

freight! I opened a case and requested this is sorted and they said no problem. Waited a week and no result. Had to raise another case as the last was closed and they I'd no problem and a week later still no refund. I have had to escalate to PayPal all for the sake of a measly $10. Pretty sure these guys expect me to stop wasting my time chasing the money and to be honest it is a waste of time but it is the principle. I would strongly recommend you find another supplier who understands the value of customer service cause these guys don't!!!

Terrible customer service

Reasonably cheap but bad service and higher risk of default – Simply Electronics are extremely efficient with processing payments (immediate), but even items in stock (or so they claim are in stock) take more than a week even to pick from their warehouse. Although they are UK based, it appears stock is dispatched from Hong Kong. Note that they do not provide a manufacturer's warranty, so they is some doubt… Read more

as to where they source product, accordingly there will be a higher risk should goods be faulty. Of course, that may be academic if you don't receive the goods in the first place! I'm hoping to eventually receive the goods that I've paid for! A rare case where the consumer assumes a credit risk with the supplier.

Do not buy anything from this company – I purchased a Garmin Forerunner 210 from this company off eBay last year, received it in a reasonable time of two weeks and were initially happy with the purchase. Six months later one of the buttons fell off. I contacted Simply Electronics since it was still under warranty and they requested I post it back to them, of which I did, costing me… Read more

$22.50.

I would've thought this amount would be reimbursed since it was under warranty but was told that wasn't the case (after multiple emails requesting this information).

From 17th November 2012 until 1st March 2013 I emailed them 32 times and lastly made a phone call because I was sick of them ignoring my emails and not answering my questions when they did respond.

Each time they replied with an automated reply, that was often not followed up by a staff member email for several days. Each response from them said basically the same thing, that there was delays whilst waiting for the assessment team to assess the watch damage. That's fine if you are talking about a few weeks, not three and a half months!

I finally received an email early February stating that they'd replace the watch with a brand new one since it was taking so long to be assessed, it still took one month to be posted to me! The watch finally arrived and was a brand new one as promised.

I am extremely disappointed with this company, especially since I purchased the watch to use for training for a marathon and yet wasn't able to. I definitely would no recommend this company and will not be making any future purchases from them.

Poor customer service

Order at your own Risk! – I ordered a mobile phone from this store and paid through PayPal. I didn't get the item delivered; I contacted to their support number and also emailed them - everytime they said the item will be delivered soon but that never happened. I waited upto 42 day after the order and got frustated. After this I lodged a dispute case with PayPal. PayPal… Read more

arranged my refund in 2 days. As per PayPal policy any dispute must need to be report within 45 day of purchase to get a refund. Beware! this SimpleElectronics will keep you wait for more than 45 days (this is most of credit card companies dispute report period) and end with eat up you money.

Australian regulation authorities should shut down this company ASAP.

Dont order from SimplyElectronics – Im still waiting for my refund placed the order on the 19th December, when you call SimplyElectronics they Wont let you speak to any management or their accounts department the also try and give the impression they are a local company, which they are not! they should be closed down. they keep your money without sending product

4 months later and still waiting for a refund! – I ordered a Canon digital camera back in October 2012. I received completely the wrong product (a tablet) instead. Tried to do the right thing and return the tablet (although worth much more than the camera) and now I wish I hadn't - it has been a nightmare ever since!! A very long and frustrating email conversation with them making constant… Read more

mistakes over what it was that I had ordered, what I had received instead, what I was trying to return etc. When the return was finally made I was told that their latest shipment of the camera I had originally ordered was damaged, so could I choose a different one. I went through about 5 requests for different models - all of them out of stock. One request I made was $30 more expensive than what I had paid and they wouldn't even cover that. So I decided to cancel the order and after emails promising the the refund had been processed and would be in my account "shortly", it is now Feb 2013 and still no refund!! Cheap prices... IF all goes smoothly!! Wrong product sent, delayed customer service, no refund issued promptly!!

Why are they still in business – Like many of your reviewers, I ordered 2 items on line, assured items were in stock, would ship in 2 days, arrive in about 6 (it included a gift). My Visa card was debited immediately, including a foreign conversion fee, the first formal indication that this company with a Perth phone number was actually off shore. After a couple of weeks of… Read more

being told my order was about to be queued for shipment I smelled a rat and requested cancellation.

Then the process of course started over again. My refund was about to be queued for processing, I was told. After a couple of weeks of this I contacted Visa who reversed the payment immediately. They were great. And it didn't cost me the currency conversion (maybe twice if the refund had ever got processed! Once being converted to HK$ and again from HK$ to AU$). They do answer the phone but unfortunately that provides misleading reassurance. Dishonest about location and status of order and refund. Misleading not to flag currency conversion in costing.g

Do not trust Them – I tried buying mobile phone from simplyelectronics, twice, both the times they had to reply to me saying that their supplies were damaged. On their websites they had published that they have more than 6 pieces in stock, while none can they ship to complete my order. Second worst part is their refund, they say that the refunds are made in… Read more

10 working days, however i had to wait for more than 30 days for my money to reach my account. Their customer service representatives are paid to listen to all your tough talks or no matter what you abuse with.

I recommend "Do Not Buy" from these sellers. Prices are lower than most competitors poor customer service

Warning! – Bought a Nikon d600 by Simply Electrnonics. I decided to cancell my order and i am always waitnig for my refund. Afetr 2 month. The prices are good but after its very dangerous to buy anything by Simply Electronics. I scarred ever see my refund after I've cancelling my order. Pay attention they are situated in Hong Kong not in UK. Price Dishonest company

No Good – Bought an apple tv and got a uk connection for the power adaptor. Im buying within Australia and getting delivery to Australia, not sure why there thought I'd need a uk power adaptor is the best fit. Won't be buying from them again nor will I recommend to anyone I know. Wrong power adaptor connection

Not a good experience – Order ith 7-10 days delivery. After 14 days called and queried the delay. Got a sorry will be despatched within three days. Seven days later shipping dates got extended with excuses like goods arrived damaged so could not be shipped on time even though the site showed they were in stock. I wonder if I will ever see my refund after cancelling my… Read more

order.

Cannot deliver on delivery and I have no idea if I'll ever see my refund after cancelling the order.

Good service and excellent product – I am very happy with my Nikon SB-400 flash. It is small and light to put into the camera bag but is sufficiently powerful for general photography and I am really surprised with the result with the bounce flash .The service of Simply Electronics was good taking only 7 days (including week end) to deliver. light,compact with sufficient power

Terrible buying experience – 3 weeks ago I ordered a Nikon lense from simply electronics, they took the payment out of my account straight away but im still waiting for the lense to arrive. I contacted them and was told the item was not in stock but when i purchased it was marked as in stock. I paid with pay pal but was also required to send additional proof of name… Read more

documents.

Even though they had already taken full payment! I will never ever buy from this company again. I made 2 other orders with different companies at a later date that have both arrived while im still waiting for simply electronics order.

Excellent Service from start to finish – Ordered a Canon 2X ef iii extender. Simply Electronics had the cheapest price which included post. I gave them a call first to check if item was in stock. Whilst on the phone I did the order thro their internet website and paid paypal without any problem. The item was shipped within 24 hours and they used Toll Global express priority and it… Read more

arrived in under a week from ordering. I was supplied with an invoice and tracking number and was able to see where and when my item was at all times.

I found them to be fast and efficient and courteous at all times. Fast and efficient and polite

Top Notch – Found my product I was chasing was hundreds cheaper than anywhere else on the internet. Site was easy to read, and informative. Was constantly kept up to date with emails, from payment to delivery. Would be happy to use this website again for anything I might need in the future. Innexpensive Nothing I can say

Simply unbelievable - Warning to all Australians – Bought a digital camera on Thursday, paid for it, no confirmation no email. Made an online enquiry on Monday no reply. Tuesday decided to call 08 number. They claim they sent me an email which is a lie, and they requested my "utility bills" as a standard protocol to authorise the payment and to protect me. Money is withdrawn so it is clearly in… Read more

their bank account, so I protested, but they are now saying I can cancel the order and I will get my refund in 5-7 days.

This is clearly a bunch of cons and everyone should be made aware of this before making any purchases. Please don't buy anything from them.

Utility bills? you gotta be kidding me.

Should not be allowed to trade – Please do not make the same mistake I did in ordering from this company... I ordered a smart-phone from simply electronics about three months ago, (marked as in stock, delivery 3-5 days etc..) however, over a month later I had still not received my order, despite them taking the money from my account immediately. During this time I sent them a… Read more

number of emails requesting information on the status of my order, all were met with generic, non-specific responses; (i.e. "due to a high volume of orders your item has not yet been dispatched, rest assured we will dispatch it as soon as possible").

After just over a month, I did the sensible thing and canceled. I was told the refund would be with me in 3-10 days. It has now been over a month since my cancellation and no sign of my refund. During this time I have sent various emails requesting someone contact me to explain why it is taking so long. The only response I have received reads: "Please be advised that your refund is still in process. However, rest assured that we will have your case followed up".. needless to say, I'm still waiting.

In summary, I seem to have donated just over £300 to Simply Electronics. I would prefer it if you avoided doing the same thing. I realize It may be tempting to save a few pounds and order from them, but trust me.. just pay the extra £10 and order from amazon or e-buyer. Think of it as an investment in not spending the next three months of your life on the phone to customer services.

did not recieve item, company still have my money, poor customer service

Do not buy from this company – Ordered a projector over 3 weeks ago, said was in stock, still no sign of dispatching even though that has been the status for over a week. Also had to provide proof of identity when used Paypal (very dodgy). Still waiting and when tried to cancel have been offered a free gift if we don't cancel. Hmmm I just want my projector. How hard is it to… Read more

wrap a box and slap an address sticker on and ring the courier!!

Will never buy again from this place.

Bad communication, no delivery, no refund

Worst Internet Buying Experience Ever!!! – I ordered an Olympus OM-D E-M5 camera to take with me on an overseas trip. According to the website, the camera was "in stock". I paid with PayPal and I am very glad I did. When the camera had not been despatched after a week (and the provision of a utility bill despite them having deducted $1,289.95 from my bank account immediately), I realised… Read more

there was very little likelihood it would arrive in time. Rather than have the camera arrive after our departure I decided to cancel

Two emails later, they finally accepted I was cancelling. That was just the beginning of the saga. After numerous emails and just as many excuses as to why my refund hadn't been processed after 16 days, I raised a dispute through Paypal. Surprise, surprise, the money was refunded within 2 days. If you must buy from Simply Electronics only use PayPal and allow plenty of time for your goods to, hopefully, arrive. I wouldn't touch them with a barge pole. It is the worst experience I have ever had over the internet. I ended up buying the camera before we left locally for the same price. The good thing was I was able to pick it up and pay by credit card when I did.

Slow to despatch despite being "in stock". Only refunded after a Paypal dispute raised.

terrible service but the camera was cheap and did (eventually) turn up – I'd also bought from this company before reading about others experience. They say that they ship and deliver in a few days - not true for me. It took them two weeks to ship by which time I'd already raised a Paypal claim. However, the camera did turn up and it was a cheap price. But ... overall ... I'd not touch them again. cheap did not do as they promised re delivery time, lousy customer service

Awful service – I purchased a phone they said would be delivered in 6 days. After 2 weeks I called and they said they hadn't sent it and could I wait longer. Well, no I couldn't so I asked for a refund. It's been 2 weeks and I'm still waiting. Meanwhile I ordered the same phone from Expansys and it arrived in 5 days. I will never ever use Simply Electronics again. Awful company didn't deliver, didn't refund, terrible service

Service and product delivery exactly as they said – I ordered a Tamron camera lense on the 8th of September. I anxiously watched my order sit in the system for 5 days without any progress. I rang twice in that week, had a reassuring response and then after 6 days my product was prepare for shipping. As soon as it left Simply Electronics warehouse, I could track it through Toll Priority's website… Read more

and it was delivered yesterday. Less than two weeks and a saving of over $160.00 on a store price here in Adelaide. Product is in perfect condition and I now have a superb lense to take on my holiday next week. reliable service. Took nearly two weeks but that's what the site said their terms were.

Incompetent – Without doubt this is the worst online purchase I have ever made. I use the term purchase loosely as I have still yet to receive my "in stock" products that they took money for on August 24th.. Absolutely useless. In fact when it comes to setting a bar low for customer service and still failing to achieve it Simply Electronics wins the Gold Medal... Avoid at all costs.. Terrible incompetent customer service.