ENGIE

Poor customer service, when you eventually get to talk to a person they are very hard to understand and just keep putting you off. Send enquiry via there app, no one calls to talk to you they just send a generic message back and close the enquiry. They offer a plan with a discount plan NRMA of 21% discount but when you look into it they are charging 29% above the recommended rate.. Have had enough changed provider. Show details

Poor communication re: tariff change. Initial request sent 1 April, billing on 1 June showed it still had not changed. Advised that tariff changed on 11 May. Billed ToU until prompted. Engie app is basic and not very user friendly when it comes to monitoring use. If you're not changing tariff (or after customer service), the welcome offers are great. Show details

Was with Simply Energy which is now Engie . Have had nothing but bad customer service for years .About 5 years ago kept sending letters to say they could no access my gas meter which had never been moved for 10 years previous . Since my husband… Read more

died over 2 years ago keep send bills to his Estate misunderstand re my gas bill meant they cancelled my gas but Iwas was still getting it .Now they asked me to send photo of gas meter and upload it to them . As I am elderly I couldn.t manage to do this but they insisted .In the end I was in tears and demanded a person come out to read meter ..This has happened and I now dread my gas bill . I will be changing providers very soon .Cusyomer service sounds helpful but the issues are neber solved

Have had a dreadful experience and wouldn't recommend to anyone. I just switched to Engie on a solar feed in contract. My first bill just came through and was 3 times what I expected to pay- on looking closer discovered they had not put me in a… Read more

solar tariff and had functionally disconnected my solar when they came round initially. They then tried to tell me that my meter wasn't compatible with solar (it has been connected to my panels for > 5 years), then that my panels must have just been installed (again, > 5 years), and finally that it was my fault as despite paying for a solar plan, they expected me to tell them separately that I had solar panels so that they could set things up appropriately for them. They then said they couldn't fix this for at least a month, and declined to offer any solution for the fact they have locked me in to two months of double my expected energy bills.

Avoid this company. I will be switching as soon as I can.

I was billed over 7× my normal electricity usage based on a meter that was later disposed of, meaning it could not be independently tested or verified. Despite clear evidence of my historical usage and mathematical proof that the applied consumption… Read more

was not physically plausible, ENGIE refused to correct the charges and relied solely on internal assurances.

They offered a small “goodwill” credit while simultaneously claiming the billing was accurate, which is contradictory and undermines their position. The matter dragged on for months, with repeated delays, inconsistent communication, and no meaningful resolution.

I paid all undisputed charges in good faith and escalated the matter to the Energy & Water Ombudsman NSW due to ENGIE’s failure to resolve the issue.

This experience has been stressful, time-consuming, and unacceptable. I would not recommend ENGIE based on transparency, fairness, or dispute handling.

I had a real good customer service operater today named rajiv prasad he made it so easy to sign up and explain everything about energy plans and rates good worker and company thanks rajiv. Show details ·  1

I am doing a quite re-write and will explain. When I first signed up to Engie, we did so through one of the third party companies but noting seemed to go right. So we ended up requesting a smart meter and then we attempted to change to tariff time of day plans. Wow was that a problem. We must have called and spoke to about 15 people, and only the… Read more ·  1

last two actually did anything we needed. But persistence paid off and now we are on a better tariff thing but needed to be an NRMA member which they gave us on the first plan. So complicated but anyway.. in the end we have it working, the bill showing the cost per 'time of day' and even the smart meter is not causing anymore EMF in the home. We checked that a Tenmars multifield EMF meter on several occasions. Considering we have WIFI in the house anyway, there was no increase in exposure. But back to the company. They also gave us $150 off a bill for our troubles so they were attempting to make amends. Ultimately they lost one star for the horrible distributed call center experience. The price is great and I will remain with this company until the price changes and someone else offers a better deal.

I would highly recommend ENGIE after looking around and talking to at least 5-6 Energy companies, ENGIE, although not the cheapest, had by far the best service, I spoke to someone who was in melb (Wantirna I think) and offer was really good as well, I got onto a ENGIE Perks offer which has a good discount but also offer discounts in other things… Read more ·  1

like Fuel, holidays etc. I wanted to post because most people put negative reviews regardless of industry but was really happy, hopefully it continues :)

I don’t think they hire people that understand the English language to put it blankly - I made and enquire which they responded too without answering my simple question and closed the case. I then logged it again, and they did the same thing. Extremely frustrating when they cannot understand English and close cases without providing any support. I RECOMMEND YOU DO NOT TAKE OUT ELECTRICITY WITH THEM. Show details

I just got off a 28-minute call with ENGIE customer support to request a disconnection, and it was one of the most frustrating customer service experiences I've had. The process involved being passed between multiple agents, receiving conflicting information, and spending long periods on hold. One agent initially told me disconnection would take… Read more

three days and that proof of moving out was required. When I questioned this, she changed her explanation and said proof was only needed for an immediate disconnection. I was then placed on hold for around 10 minutes before being transferred to another agent.

The second agent, Riley, informed me that disconnection would take a week and incur a $65 fee. After another lengthy hold of approximately 12 minutes, he simply read through the terms and conditions and asked me to respond yes or no.

I understand that companies want to retain customers, but the experience felt unnecessarily difficult, misleading, and unprofessional. The inconsistent information, excessive hold times, and overall handling of the request left a very poor impression.

Based on my experience, I would say - Avoid this company if you want peace of mind.

OMG! I have never received such slow customers service in my life!!! (For business flyer quote) Well it felt like it.. all I wanted to know was a quote for rates at an address... 22 mins on chat and still got no where.. kept in asking st^pid questions ended up shutting down and going somewhere else... I had given them the address for what I was… Read more

looking for.. about 3 mins in... And wanted to confirm the address I said yes.. then wanted to confirm the address and business name... Then wanted to confirm if I wanted a quote....... I'm sure once I have given the address you should be able to give a quote with a few minutes.... I don't have time to go on and get no where for 22 mins and get nothing. Think about your AHT!!! It's Soo bad!!!

I had electricity and gas connected and the prices are exorbitant. I live alone in a unit and dont work from home. One month my electricity bill was over $1000. How? They never read your metre and everything is an estimate and jack up prices regularly. Twice I have been caught with Engie having deceptive pricing like offering discounts while… Read more

having substantially higher and non competitive price rates. Just google "Engie" and "infingement" and you will see how many issues regulators have raised with them. In this economy, they should be named and shamed for those infringements and forced to display on their website to warn current and potential customers.

Terrible experience to sign up with the company. They didn’t connect the electricity on due date and told they can connect but the deal was signed up will no longer available. Show details

If I could give minus starts I would! 6 weeks to try to get a new connection for a new build! Am still waiting for them to complete the required paperwork. 4 phone calls in this time - back and forth with the retailer and still Engie are unable to complete paperwork. On hold back and forth with customer service for over an hour and they still can’t answer when. Don’t bother unless you have lost of time on your hands! Show details

Avoid at all costs. I left Origin for moral reasons and *almost* regret it because Engie were so bad right off the bat. They put me on a bonkers tarriff which yes, was in the welcome pack, but was way way more expensive for the same usage, EVEN with a good discounted set of charging hours for our 2 EVs. It should have been a slam dunk but was not.… Read more

When i contacted them they were evasive and essentially told me "too bad" (partly i did keep missing them on the phone. BUT then when i eventually got around to insisting they allocate a slightly less bonkers tarriff, I had to ask twice if ANYTHING ELSE would change. after asking at least twice in writing i got an email implying no, but also yes - youll need to pick another plan. Just garbage. Wish me luck with the next mob eh?

I’ll join in the one star reviews. They are the dearest on the market. The sales team are absolutely useless. There complaints department don’t care to a point that when you complain it’s resolved before they even talk to you. If you are thinking of changing companies don’t use engie. Show details

Excessive charges 0.92c/KWh rate which they reduce 30% to 0.64c/KWh (if you pay on time) I have changed companies, charging less than half what Engie charge. Now Engie, after ripping me off - until I caught on, are offering me "savings" to stay, by switching to their other deal. Too late and you've earned 1 star on every platform for not putting me on an honest competitive plan. Show details

Dreadful company. I have already moved back to Globird which I regret leaving. If you need help from their team then be ready for pain. Breathtakingly disorganised. Stay away at all costs Show details

Without a doubt the absolute worst provider and worst 'service' I have ever experienced. Expensive and based on estimates - they don't even send out someone to read your metre and if you question your bill, they require you to do the work yourself and send in images of the read online. They don't respond to email contact or online enquiry and if… Read more

you look closely at their bills they have also removed contact details for further information etc. I also spent about two hours total trying to resolve things and found it was an absolute waste of time. Paying the bill and have changed providers after one cycle. Shocking. I would much prefer giving a half star than one full one and that would only be because I managed to keep the lights on.

The worst company I have ever had to deal with. Staff seem to have absolutely no idea of how any processes work, constantly give incorrect information and you need to repeatedly contact them to get anything done. I have switched to AGL and Engie are still billing me for my energy (on a smart meter) even though they got the notification from AGL a… Read more

week and a half ago. The staff member who I spoke with today repeatedly told me that Engie had the billing rights to my property address, it was only when I asked to speak to a manager that she decided to actually bother to look at my account and could see that the billing rights were no longer with Engie at all. The staff member then said to me that I didn't have to pay the bill at all, which is laughable, as there is almost a months worth of usage that was billable by Engie. I still am no closer to having anything resolved. I have just tried the online chat and was told by the customer service agent there that it would take 4-5 minutes to bring up my account. Absolutely laughable company. If you read this, please do yourself a favour and look elsewhere. Great if you don't have to deal with them, but if you actually need anything, expect to be given the run around, false information and nothing actually being done to resolve the issue. Update 07/05/2026 - it has now been another three weeks and I am still connected and being billed for Gas, despite being connected with AGL for the entirety of this time. I was promised someone would be case managing this for me and it has been three weeks and I have not received a single update on the gas. Absolutely appalling I will now be going to the ombudsman.

Very very bad service and high bills irrespective of smart meter and 44 kwts solar battery thelootes many hundreds and no use of complaint. Am now complaining to Ombudsman. So no one should go to them. Show details

Terrible customer service ever. Contacted them 5 times for a simple meter upgrade Request pending with them for more than 20 days after been held waiting for an hour given same excuse all the time . No update nothing in black and white on the timeline for request completion lame excuses.Tried online chat, even worse, went around and around in circles. Take my advice, get you energy from another supplier Engie is pathetic Show details