Skymesh

Less than Dismal customer support , this service never achieved the speeds advertised, upgraded modem , router to no avail!! Spent hours of my time going from one department to another, mostly overseas and very hard to understand. I believe it’s… Read more

designed to be difficult. The upward creep of the service charges is deceptive in my opinion Down graded and then they charged for both services. Don’t do it . I Opted for Starlink now it is more affordable and reliable .

my inquiry was handled promptly and professionally. I am happy with the service at this point and hope it will continue along this path. Show details ·  1

No problems with service, but concerns regarding Skymesh's billing records, after they effectively double-billed us. Many hours on the phone established that while I had records from Skymesh invoices of continual payments, backed by my bank's… Read more

records, the company's records showed we hadn't been paying since July last year. Cue a set of demanding emailed invoiced for the "unpaid" invoices. The matter went to Skymesh's Disputes process, and seemed to then get nowhere. After three weeks of this I contacted the TIO, and today, a fortnight later, it seems we have resolution. Sincerely hope they've improved their accounting at Skymesh!

David

I recently contacted SkyMesh support regarding an ongoing email issue that had been affecting my Outlook on desktop for several months, along with a sudden surge in spam emails. Mary Grace provided excellent support—she quickly helped stop the spam within hours and took the time to investigate the Outlook issue further. I really appreciated being… Read more ·  1

able to share my screen so she could assist directly. Although the initial fix didn’t work, Mary remained patient and worked through the problem with me until we found a solution. Great customer service and persistence—thank you!

I have just been assisted by Sahra D in addressing a problem with my internet connection to my Yahoo email address. While most other sites have been accessible through my Edge browser, the Yahoo and Bing.com sites timed out without connecting. Sarah D was very helpful in running tests with my computer connected directly to the NBN router after… Read more ·  1

which I was able to access my Yahoo email and it seemed that the problem was solved. Unfortunately, after disconnecting with Sarah and returning my connection through my WiFi router the problem returned and I was again unable to use Yahoo or Bing.com. As I discovered the WiFi issue after closing time of the Help desk I will need to resolve the problem tomorrow. Clearly, Sarah was pushed for time and we both believed the problem was solved. I have no complaints about Sarah's service or competence which I found Excellent.

Rod P

Amy is fantastic, she went above and beyond to get me hooked up and didn’t give up. Company’s I tried before got address wrong and put in the too hard basket. Amy saw it through. Thank you Show reply

SkyMesh satellite is only just a pass for service. But my main complaint is the technical assistance received. I contacted Skymesh technical support on 10/3/26 and again on 31/3/26 requesting technical support because I could not forward some emails. On both occasions I was told that the technical crew were working on the problem. Nothing… Read more

happened. Eventually I contacted technical support again today, 29/5/26, and within 30 minutes I had the problem sorted thanks to Randy. What is going on that my previous 2 calls were virtually ignored and there was no follow up and no solution provided for my problem. I think that 3 stars may be on the generous side for a rating.

Upfront - had no problem, till i had a problem, then they are completely incompetent. Hours of phone calls and i mean hours, promises that just didn't happen, service out for over 12 days - so i cancelled service - of course i had to pay an extra month as apparently it takes that long to do - funny how it was tuned on in hours????? Then the… Read more

cancellation didn't happen - so i was charged again, another 1.30hrs on the phone, no one knows why it wasn't cancelled - it was sheduled to do????????? This time - amazingly, they could cancel it immediately - so it doesn't take a month - WOW. Promised a refund on the unauthorized charge - told it may take 10 days - funny how when they are taking the money its instantaneous but refunding takes for ever??? Guess what - yep no refund - so again 1.3hrs on the phone and yep - do not know why - its was scheduled for refund - just like it was scheduled to be cancelled - still chasing - still dont have it - seriously use Starlink - better service - instant actions - instant results - plus massively faster.

FOR THE LIFE OF YOUR CHOICE DONT CHOOSE SKYMESH!!!! Had problem for the last 1 and half been with them for 4 years with no resolution paid for the top tier speed of 400mbs and never got more then 80mbs had multiple drop out constantly during the week where it would drop out for hours and would have to ring them to refresh the service payments… Read more

automatically debit out of my card with no issue but never had a follow up about my poor speeds, I asked to cancel after being with them for 4 years but they won’t refund any unused months and say I have to give 30days notice which I think is poor customer service I won’t ever be back The customer service gave been very unhelpful and just think the problem would go away on its own, this internet provider has caused me so much stress I hope no one goes with them and go with another provider or just go starlink

Mae very patiently checked and confirmed that a credit card email I had received regarding updating my card details was genuine. My only problem was difficulty understanding some of her questions clearly, but our phone connection was not good. I was very happy with her assistance. Show reply

When it’s working it works well. For some reason after many years I started having connection issues, skymesh was onto it fairly quickly. A very special thanks to Jerry who went above and beyond to make things happen, a good experience and a lovely person to deal with, thanks again Jerry Show reply

Jerelyn assisted me greatly in transferring my disconnected landline to a new Skymesh VOIP service. Patient, determined, friendly and courteous, she untangled a complicated mess and got my remote home re-reconnected to a working telephone service. Supervisor material. Skymesh are lfiting their game. Show reply

I had a call from Nash, who was very helpful, patient and assisted me to be able to log into my account. I was so frustrated prior, I gave up on logging on for good. Nash assisted me with the technical challenges I was experience and I appreciated their calm and patient approach. Thanks Nash, excellent support. Show reply

I had an NBN issue. Everyone I spoke to was helpful. I live in the country and a tech was here within 4 days (there was a weekend included) I was extreamly happy with the service on a whole. Everything is working well. Show reply

Hello Skymesh, I am very happy to say that Mike really deserves 5 stars for his help! It took 50 mins to fix, and I am not surprised! It was a bit like a hide-and-seek issue!! For a few weeks, I couldn't send emails any more, they were disappearing... At first, nobody was receiving those emails. Then, after an update, they did receive my emails,… Read more ·  1

but they were not showing in my Sent box or anywhere else, so I called Skymesh, and Mike answered me. I had the pleasure of talking to him a week or so before about a minor query. He is very friendly, so I was happy to talk to him again! As I said, it was not an easy problem to fix, but... after checking this and that and being able to look closely at my computer... BINGO! He had the answer! All good!!

I had an Outlook related issue which was resolved very quickly and with excellent explanations as to what/why the isue had happened and syeps that i can take if it occurrs again. Show reply

Technical support assisted me to reconnect to the internet. The tech was very supportive and the connection was successful. Unfortunately being rural South Australua signal is not good. Show reply

May 2026: SkyMesh Satellite Qld regional service. Thankyou Mike for your advice & assistance & confirming why we do not have a rounter or modum connected. We appreciate yur time. Well done great work. Show reply

Jeffrey was so kind, helpful and very very patient with me. Not being tech savvy myself, the ability to have someone remote control my computer makes it so easy to rectify issues. Thank you. Show details ·  1

Am impressed with the response I got from Jerry in support. Not only did he respond in depth to try solve my problem, when I emailed him back to say it was may fault with the password, he responded again immediately. Very impressed Show reply