Smart Send

Took almost 4 weeks to get my items from an Australian supplier. Was for a bathroom renovation. By the time the goods arrived we’d organised buying elsewhere so was a waste of time and money. Makes me not want to buy from online Australian retailers with such poor postage services around. Show details

These guys are great. I booked a box to be collected same day in Melbourne and the driver turned up (with a smile on his face - not normal) and it was delivered next day in Brisbane. Very happy and my customer was extremely happy. Thanks Smart Send. Show details ·  1

Above and beyond service – We had a very important delivery that had to be in Belgium in a extremely tight time frame . Charmaine and the crew , followed this delivery from start to finish even helping with a customs issue . The bike was delivered on time and raced on the next day by a extremely grateful Professional Cyclist . Brilliant service Thank you Dennis Glen Parker Cycles Show details ·  1

Responsive and Helpful – I've used Smart Send a number of times. Whenever I've needed to make contact I have found the staff responsive, friendly, helpful and timely. Additionally, the consultants have often followed up without any prompting from me. I have really appreciated this kind of old-fashioned support and courtesy that I thought was almost dead and buried. Great job everyone. Cheers. Show details ·  1

A courier company that you can contact and actually responds !!! – Amazing customer service from a locally based company. Sure beats the long time on hold and no care attitude of some of the companies we dealt with. We have had parcels go missing and it is impossible to get any facts. That will never happen with Smart Send. Show details ·  1

Terrible dishonest customer service – Absolutely pathetic customer service Chris M, who claims to be the operations manager, absolutely terrible customer relations and needs a reality check Courier still hasn’t show up to collect 5 days now, now Chris is trying to blame me for them not showing up because my pallet is plastic and not timber; which they never mentioned anything about it made any attempt to collect Don’t use this company, go with someone else that doesn’t lie Show details

They lie about items being out for delivery – Parcel was shipped Monday. Wednesday they claimed it arrived in town. Friday 1.30pm they guaranteed it would be delivered by 5pm so need to collect. Parcel was delivered on following Tuesday. The fake promise and outright lie it was out for delivery from this company cost me $500 a load of stress trying to get new signage ordered. The parcel… Read more

they delivered is useless to me as it was for a custom event. It’s about time government made companies responsible. It’s our right ridiculous they can take money for an express service and take 7 business days to deliver without any repercussions.

Needs a complete overhaul, dreadful service – Absolutely appalling service. Used to be great once upon a time. Sent many consignments over the years. Service has plummeted. Tracking is barely comprehensible. Rarely delivered on time, attempted pick ups on incorrect days & customer service is blasé & dismissive when an inquiry is made. False advertising stating next business day delivery. Most definitely is not. Would NOT recommend. Show details

DO NOT USE Smart Send!!!!!!!!!!!!!!!!!!!!!! – Well like most people I shop online and have the item delivered, so I purchased an item from a seller in Melbourne to be shipped to Tasmania. normal transit time is around 5 to 6 days, it's now day 18 and no sign of the item, No tracking information. I have been in contact with the seller who is most disappointed my item is nowhere to be seen and… Read more

just excuses from Smart Send as to why the item has not been delivered, I doubt I will ever see the item. So PLEASE do not use Smart Send unless of course you wish to be given the run around and Never see your item.

Communication is difficult – My item was picked up Monday from Perth I can’t get any tracking details or updates, it needs to be sent to Melbourne. Please help me get updates or let me know what’s going on My consignment number is S8SZ50088179 Also what happens if I’m not home when it’s delivered Show details

Horrible, Lack of Communication – Ordered a package on the 5th of December, Intention was here for Christmas, Tracking had it in Western Australia on the 8th. Tracking then stopped. No contact / Phone numbers to call so placed an online submission that claimed a very short response time, the response I got was we will look into it. This went on for 5 weeks. Day of delivery I… Read more

received a call to say the package has arrived but we cant leave it because no one is home. I told the driver he has to leave this as I'm not waiting any longer to receive this package. Just seems like there's a huge lack of communication and having a valuable package lost or whatever for 5 weeks with no communications is very painful. I will be steering clear of this company in the future. Unless you want delayed delivery's with no communication go for it

Used to be good. Now terrible – Used smartsend for over 8 years. They used to be great. The last 12 months, I can't express how useless the pickup service is. Not once in the last 5 times I've used them has the courier come on the day selected. They are unorganised to say the least. Won't be using any longer Show details

Ripped off, yet again – I'll keep this one brief, as my opinion has only declined. The technique for this company to raise profits is to scam other businesses who use their services. Can be bothered with the details, I'm over them. Just don't use them, and if you do, be petard for regular extra invoices to be sent to you. No proof, just an extra invoice. Sounds familiar??? Like an overseas scammer, hey. Show details

Unorganised unprofessional Courier Service – I would like you to publish this as my Review Smart Send is very unprofessional. I booked amd paid for my items to be collect between 12-5pm took a day off work, never came then at 940pm a courier arrived to collected whilst i was sleeping. Then 9 cartons scanned in not 10. Then on calling prior to booking a consignment i was told my items would… Read more

arrive in there destination 3-5days on a follow up email asking to confirm after my goods were pick up they state 22/6 they should arrive ok so that’s 9 days. I would never recommend this company very unreliable and disorganised but u only get what you pay for in life.

I used them once 6 years ago, made the mistake of using them again, just awful – It was much a repeat of my previous experience years ago which shows they haven't improved, I havent got the time to list all the problems I had with them but needless to say their staff demonstrated a distinct lack of competence or care which led to a very important package being 1 week late. Show details

PATHETIC SERVICE – Items taking up to a week to recieve. No details on where it is or on when it will be delivered and the item only has to travel 60km. I tried to contact this company and was ignored! .I woul dnot recommend this company after the lack of service! Show details

Terrible service – As the receiver had to chase them up, when they stated they had tried to deliver. Stated they couldn't find address on Google Maps. Finally found out they were going to wrong address & kept putting down, unable to deliver. Show details

Too slow – Too slow. If your parcel is going2 a regional areaThey will hold it until they haveOther consignments for the same locationAlsoThere is noTelephone contact available You have to wait for Email response Show details

Go with an actual carrier - misleading terms – 'Smartsend' use different courier services to fulfil their jobs e.g. TNT and Couriers Please. They offer 'transport assurance' aka insurance up to 10K for a premium. This seems like a major benefit given they will take larger items than Aus Post and other couriers who only insure up to 3K but their terms are misleading. I had used 'Smartsend' for… Read more

years for with travel assurance, but all of a sudden right on the morning of a pickup, they tell me they 'don't insure second hand items'. This is not stated explicitly in their terms and it was a complete waste of my time in dealing with them. Even when providing photos and proof of ownership of a mint condition item, they completely shut me down. They probably won't ask too many questions if your item is of a low value, but nothing they think they might break and have to pay more than a few bucks for — what is the point of offering insurance then ¯\_(ツ)_/¯ Also, this company is online only and although their online agents are quite proactive, sometimes you need to speak with an actual person. I would not recommend smartsend at all. Go with an actual company and save yourself the hassle of bs promises.

Worst service ever – Customer service was very rude and unhelpful from the outset. From trying to arrange the delivery to seeking a refund for the services. Ended up lodging a PayPal case to get my money back and compensation Delivery driver never arrived and smart send charged me a redelivery fee. Seems like a common theme on the reviews. Save yourselves the headache and look elsewhere Show details

HORRIBLE – Goods arrived damaged and pickup was missed two times, waste of time and money. The items aslo arrived 2 weeks late. The customer service was absolutely appalling, lied constantly and very unhelpful Show details

Absolutely wasting time! please be aware their instructions before you get pay – I've used them for a few times already, but only recently they don't accept insured my electric guitar posted without a hard case. It is a silver sky worth $3999 and it didn't come with hard case when I bought it. I'm pretty sure other couriers would insured that otherwise no one in the world could get the guitar. I've wrapped bubble-warp in a PRS… Read more

luxury gig bag also put it in a proper guitar box. It is absolutely safe as it came like that when brand new.

I've got a couple quote which are $192.2 with $3k insurance and $74 without insurance. And I booked the one with insurance. One of the staff member called Chris emailed me and asked me if the guitar in a hard case. If not, it won't be insured. If I wanted to post it without insurance I would have to cancel the order and rebook! AND I had to pay 5% cancellation fee of the whole amount! It meant I had to pay extra money to post it without insurance. Ridiculous!

Great Service – There has been some challenges over the last 12 months, as we all know but when they get it right its a great service at a fair price, well done on my last 3 parcels from Sydney to Adelaide in 2 days. Show details ·  1

Excellent customer service at a fantastic price – Kathryn and the team at Smart Send not only got me a fantastic price but guided me through the whole process in sending some parcels 1800kms away! Great work and I could not recommend them higher! Show details ·  1