SMB Australia Car Transport

Car has still not left Melbourne for Brisbane despite being due today. No phone call, tracking app doesn’t work, customer service team can’t give me any indication of when it will arrive. Car has been sitting in Melbourne 7 days now, nothing. Customer service goes a long way. Avoid these guys at all costs Show details

Used SMB to transport my lowered car from Brisbane to Melbourne. Took around 10 days to get there but car arrived safely and was a hassle free transaction. Price was excellent and under $600 with B.S additional charges like other companies try to hit you with. Got quoted $2000.00 from National Car Movers to move the same car so AVOID National Car Movers at all costs. Highly recommend Jacob and the team at SMB though. Thanks a lot guys Show details

Repeated changes to delivery date. Absolutely no, none, zip, nada communication to advise of delays. They have your money and they have your car and they do not care what happens from there. Lip service over the phone, no one chases your missing vehicle up - repeated phone calls and you get nowhere....because they do not care - I repeat, they have… Read more

your money AND your car and they do not care. Pay the extra and use someone who can communicate and send tracking updates. These guys are robbers. So disappointed in something that should've been exciting.

Really good service from Melbourne to Perth. Very reliable and trustable service. Car arrived complete and all my personal goods as well. Very recommended. They also said will arrive in 25 business days and it took only 20 normal days. Very fast tho Show details

Absolutely amazing service , used this company plenty of times not 1 problem . Cheapest by far . Don’t worry with other companies. You won’t be disappointed. Show details

I have had great service from SMB transport before but nothing compared to this. I purchased a too good a deal of a car in Perth and paid a small deposit to their account. When i spoke with Charlie in Perth to organise the transport to melbourne he queried it when i told him of the car. He kindly alerted me to a massive scam on Gumtree on a… Read more

similar car. Charlie pressed the scammer who of course disappeared with their 28 K I was able to cancel my deposit thanks to Charlie. He clearly has fantastic foresight and determination. Thanks so much Charlie and SMB Look forward to the next delivery.

11 days sitting in the transport yard from Seven Hills NSW to Brisbane. At Brisbane car was parked near earthworks and car was filthy. Too long to get to Brisbane. Staff on the phone were very helpful. Will use another courier for my next 2 cars to Brisbane. Show details

TL;DR: AVOID SMB Transport at all costs. My vehicle was delayed for weeks, arrived with $2,900 of impact damage, and SMB refused responsibility despite overwhelming evidence of negligence. Multiple customers have already won cases against them in QCAT, and others should follow suit. Full Review: I had an extremely negative experience with SMB… Read more

Transport and strongly recommend avoiding them. I booked my vehicle from Perth to Sydney with an expected delivery between 17–24 March 2024, yet received no updates. After chasing them repeatedly, I found out on 24 March that my vehicle hadn’t even left Perth — more than four weeks after drop-off. The car finally arrived on 2 April 2024, and the condition was shocking. There was $2,900 worth of damage to the roof, roof rack, awning brackets, and front bumper. SMB claimed the roof-rack damage was caused by “wind damage” because the vehicle was transported facing backward. This explanation is not just inaccurate — it’s physically impossible. My roof racks are secured with four heavy-duty mounting bolts, each torqued to specification. They cannot simply “blow off” at highway speeds. A professional repairer confirmed that one mounting point was completely sheared off, which can only occur from a major impact, not airflow. It is obvious the van was loaded on the bottom tier and smashed into the metal upper deck of the transporter. The bumper damage had red/brown paint transfer that matched the colour of the carrier vehicle, further proving negligence. Despite this overwhelming evidence and SMB admitting the damage occurred under their care they still refused liability. Their conduct throughout has been dismissive, evasive, and unprofessional. After sharing my experience, I’ve connected with 5–6 other customers who experienced the same issues: long delays, significant damage, false explanations, and total refusal to take responsibility. Several of them have already been successful in QCAT (Queensland Civil and Administrative Tribunal), recovering repair costs that SMB initially refused. If you find yourself in a similar situation, I strongly encourage you to take the same route. This has been the worst transport experience I’ve ever had. Save yourself the stress, the time, and the financial loss — do not use SMB Transport.

These blokes punctuality and customer services are horrifically poor. Never expected that the 3rd party booking website subcontracted these blokes. No one seems to care, trucky constantly called truck breakdown and vehicles overload that caused delays. On the website they state 5-9 business days. Very misleading information provided for the quote.… Read more

Handed my car on 10/10 but my car actually came 4/11, they only started to load when I called them to follow up on 24/10. Loading and unloading was fine, no damages detected. The delay was just diabolical for people heavily depends on car for work! Avoid at this company and cartransportexpress all cost!

Would have to be the worst transport company I have ever heard of! 9hr trip from there to here for our vehicle. Truck broke down twice, didn’t want to help out in any way to get our vehicle off the back ( second from the rear, bottom run) and have a 2 week old new born at home with no way to get to hospital appointments. Absolutely rubbish! Been a week and half and still can’t even give us a proper response. Show details

Abysmal company. Damaged my key with literal photo proof beforehand showing it was in place. Upon arrival my key was destroyed and the part with buttons lifted. SMB stated that because my key wasn’t brand new and already had wear and tear that this entire lifting of key wasn’t their fault. No communication, no apology. Unprofessional with severe… Read more

lack of customer service. Crazy how all it would take is a $20 repair instead they choose to destroy peoples property and take no responsibility. Do not use this company.

Don’t use these people same excuses truck broke down next truck broke down all most 2 months still waiting the dates keep changing from wa to syd usually takes 5 days max these people 2 months and they are not cheap shop around people this is not my first car freighted Show details

Best service encountered for interstate transfer – Transporting car from Perth WA back to Cairns QLD. 12/10 for service, communication, reliability both on drop off WA and pick up QLD. Would highly recommend this company for anyone wanting to transport vehicle. Show details

Very very average – Daughters car didn’t leave until after 10 business had passed Sorry but wouldn’t recommend the service to anyone I understand that there are always things that pop up But a sick driver and a company that doesn’t have back up drivers I find that a bit hard to fathom Show details

Poor workmanship – Transported my Toyota Corolla from Darwin to Sydney. Took 13 Business days which was within there ETA (10-15 business days). Upon picking up the car and driving it, the steering wheels shakes and the car veers to the right. Went to the mechanic for my blue slip and said it needs a wheel alignment. Drove perfectly fine prior to the transport. I… Read more

emailed SMB about re-imbursement for the wheel alignment and they denied any wrong doing. Would recommend using paying a bit more and going with CEVA, which I have used before and it was great.

Disgruntled customer – This is the worst transport company I have ever used and when I tried to contact them about my matter they did nothing but try and pass the blame to the booking company paid to have a car transport on the 28 march the delivery date to be in Adelaide was the 11th it wasn't there so I contacted them and was told it would definitely be here… Read more

on the15th so I got a lift to Adelaide and then was told the car would be here on the 16th and apparently now it's not getting here till the 17th every time I ring them they lie to me so I reallydo not recommend using this company and what I find a joke is when you phone the Speaker says we give all our customers top priority find that ridiculous

Ruined what was supposed to be a happy event – Terrible company to deal with. My car was videoed when it was picked up by SMB and it was perfect. When it arrived it was damaged in 2 areas. They wanted me to sign that I was picking up the car. I explained that the car was damaged, and that I would note the damage on their signing pad. Then the drama began. Despite the company admitting that… Read more

the car was damaged by them, they refused to repair it. They referred to their T and C’s. When you read the T and C’s, they can virtually destroy your car without any liability. Damage was over 8K and as I got lawyers involved, cost was over 10K.

In the end they refused to correspond and wouldn’t return any calls or reply to letters or emails.

So, I’m out of pocket of over 10K.

The only time you hear from them is when they get another bad review and one of their staff asks for the consignment number and says some garbage about some other company being involved as well. Annoys me that no legal department controls these transport companies.

Do yourself a favour and read all the terrible reviews on SMB transport on the web, and use someone else.

Excellent service and delivered within timeframe promised – Booked a car to go from Perth to Sydney through Auto-logistics and it was transported by SMB. Had excellent communication with them from the start and car was delivered within the promised 20 working days and in excellent condition. Would definitely recommend this company. Show details

Never Use This Firm – They took 12 business days to deliver. They did not deliver to the agreed home address but to a car yard 40 minutes away. The car had no number plates which they did not tell us so it could not be driven. Their comment was not my problem. They now charge $50 for every day it’s there. Show details

So far so good – Job Tracking #427640. I dropped my car off at the Alice Springs depot 2/11 there was issues finding my booking but after contacting SMB it was sorted quickly and professionally. I received an email within 10minutes of the phone call with transit information. So far I have been really happy with the service I have received from SMB. Will update… Read more

once I collect my vehicle in Sydney on the transit time and on any delays. Update 1 - I have checked the link I was emailed and can see my vehicle is going to be in Adelaide in the next few days around the 14/11.

Really Helpful Staff – I dropped a historic car off today in Perth for Transport to Sydney. Rob was really helpful and his "Customer relations skills " are top class . SMB should be proud to have employees of his calibre looking after the company's interests. Show details

AVOID AVOID AVOID – By far the worst experience I have had with a car transport company, transporting from Adelaide to Darwin, the car took 2 months to arrive not the 15 working days. When I rang to question it the delivery date was pushed back 5 times with no explanation, after pushing I found out my car had still not left Adelaide 4 weeks after being dropped off at… Read more

the depot. No offer to reimburse and was like pulling teeth to speak to someone who had a clue what they were talking about. It was then dropped off chipped and dirty left in a non branded car scrap yard with the keys in the ignition unlocked!!! no paperwork or ID checks to pick it up. Completely unsafe and unprofessional. Save your money and go elsewhere.