Sportscraft

I purchased four linen tops from Sportscraft over the last two years and probably wore them about 12 times. When I went to wear one recently, I found it had a hole in it. I thought I must have caught it on something until about a month later the same thing happened to another of the tops. I took the tops back to the Hobart store and spoke go… Read more

the manager who told me that the fabric was faulty and that they have had a lot of returns. She told me that she would contact the Head Office to organise a refund. In the last 3 weeks I have visited the store twice, spoke to the help desk, emailed Sportscraft 3 times and the upshot is that the company has completely ghosted me. I was shocked that a reputable company like Sportscraft would treat their customers in this way, particularly as I was told the fabric was faulty. They certainly don’t deserve to have the reputation they have in the Australian retail industry. Shameful customer service.

The worse online shopping experience, never shop again from sportscraft , they sent me the wrong size, I have emailed them so many times for requesting exchange or refund, but no reply, so disappointed with their irresponsible service . Show details

I dont understand all the bad reviews for sportscraft. After struggling to find a brand in ny 30s that is classic modern, good quality and stylish, i stumbled upon sportscraft. I just love the designs and they always have a good promotion going! I recently got a pair of linen pants and they are so comfortable and flatterinf ive worn them loads already. Thr staff at my locak are lovely too. Always a great shopping experience! Show details ·  1

Best customer assistance!! – I was suprised to find negative reviews. I have been purchasing Sportcraft for years and it trully has been a very positive experience. The girls/ladies of the main office have always been helpful, very polite.unlike other companies who have an answering machine and cannot respond to specific customer need, Sportcraft has real people who respond… Read more ·  1

to the calls and are always super helpful. If i had to make any not so positive comments it would be that the sale prices are not as good as in the past.

Friendly & helpful customer service in Cairns Central – Went in today to take advantage of the sale and was served by Nora. She was very helpful and friendly. Couldn`t have asked for a better shopping experience. I love Spotscraft`s clothing line, so, winner-winner chicken dinner Show details

If there is a 0 stars I would like to put it as I had a terrible experience with my first online order with this company and I don’t advise anyone to shop online with them, my address was correct but their I A added extra suburb in QLD so the invoice came out with my adress than second line undergrove QLD,my name and Email address are correct..… Read more

Parcel sent to 28 a Bedford road undergrove QLD in stream of Western Australia, than when I sent an email to enquire about my order they said sorry we can’t help you with this.. The purchase was made with my credit card under my name and sent to a different person. So disappointing and frustrating .

I purchased a jacket on sale. It was supposed to be sent to the store where I paid. After 17 days I was told that it hadn’t arrived and there were not any left. (Apparently the fault of the system.) I have been offered a 20$ voucher as a “good will gesture”. Given that I can rarely afford Sportscraft items the voucher is not a lot of use to me! And then I have to go back to the store to get my refund! Not happy sportscraft.

So this review is only about the quality of the shopping experience, not the garment quality which I have generally found to be good. I ordered a navy long sleeved shirt (second item I had bought on line) and what do I get? A short-sleeved lacy crop top instead. Like the others have said - the returns process is hopeless. You have to wait 2… Read more

days just for a reply. Then it is back and forth.

They did offer me a $20 voucher with a 14 day expiry as compensation but as I explained.. I won't even have gotten my original shirt by then, let alone buying another one.

Anyhow it all became way to hard for a garment which you pay up front. I ended up keeping the lacy top.

I will stick to buying in store with this brand.

I’ve been a loyal customer of Sportscraft for many years and have always been happy with the quality of their clothing. Their knitwear and shirts are especially great — stylish, comfortable, and very practical for everyday wear. The designs feel classic while still feeling modern. I also appreciate that they sometimes offer really good discounts,… Read more ·  1

which makes the value even better. Delivery has always been fast and reliable as well. Among many other brands, Sportscraft is almost always my top choice. Overall, a dependable brand with consistently good quality and style.

VERY poor returns service and I strongly advise against buying from Sporstcraft. You pay for shipping. If the sizing is wrong (even when using the EXACT product code when I had purchased the same item previously) then you are also responsible for returning the item to a store (which may/may not stock the product) or pay $9 plus postage to return the item to the warehouse for a refund. Cheap crap made in China. Lost me as a long term customer. Show details

Poor quality now – This use to be a great company unfortunately as time goes on the standard of their clothes have declined, from sizing to quality.. some jackets are no longer lined, which they don’t show in pictures. Cost cutting at its extreme. & now are stating No return policy. Disappointed. Thank you Show details

Refunds almost impossible to get – Impossible to get refund in timely manner. After weeks of waiting and then phone calls. I was told I would be called back but didn’t happen. Now still waiting for refund. Wish me luck.

Poor quality – Bought the expensive Olivia knit jacket. Wore for the first time, leaving the jacket opened and 2 buttons fell off during the first wear. Not what I would expect for over $250 item.

Terrible online store policies – Terrible service from the online store. They don't offer any exchange and will charge you for returns. Will never purchase from their online store again. Show details

Incorrect Stock Levels and Poor Service – I made an online order for two items, a polo shirt and a key fob for my birthday - I was looking forward to receiving the key fob as a nice keepsake. The key fob was undelivered due to a supply issue. I'm still waiting for my $20.30 refund to be issued via gift card and will have to spend another $10 in shipping fees due to their incompetence with… Read more

managing stock levels correctly.

The response I received from Louie R (Customer Care Team Leader) was poor and lacking in empathy. I think that offering free shipping on a new order is fair since Sportscraft was the one who was at fault.

I don't think I'll even end up using this credit - the prices have increased since I made my order. Thanks for making my birthday a memorable one.

Never Again – I have been a fan of the brand for a while but my experience with their cotton T Shirts has diminished my preference to ZERO. I have 5 Black T shirts in my wardrobe (all Sportscraft), 1 is a finer cotton, the other 4 were bought on line and are made from thicker cotton. They all fluff up after laundry. I live in the Hunter Valley and they asked… Read more

that I take them into a store in Newcastle. I pointed out that I was not making a 3 hour return trip to resolve a low value purchase. Finally they agreed and the items were sent to their Sydney address. They advised there were no defects and were returned in allegedy ‘pristine’ condition. 1 wash later and they still fluff up! These shirts are now relegated to yard work.

Situation with Sportscraft has solved well – Bought a Brodie Denim skirt on 30/10/2023 but it has not turned up - we are 21/11/23 now. I have emailed several times and asked to reply above a line which I found impossible to do. No help so far. Christine Sportscraft responded to my review and they solved the situation well. So all is sorted. Thank you

Bad Luck – White jeans with brown leather patch on rear waistband ran when washed. Sent photos to Sportscraft Customer Service Jeans are not wearable due to brown stains. Sportscraft would not admit that the product was faulty. Offered $49 credit. Poor customer service. Jeans are now in the garbage. Buyer Beware, take no responsibility for defective items. All they are worried about is not refunding or admitting that there is a problem with there product. Show details

Quality clothes for all seasons – I have found Sportscraft mens clothing stylish and long lasting. Not a budget brand so unless you are buying during a sale expect to pay a moderate to high price. I have been wearing Sportscraft for years and have never had any issues either instore or online. If you order instore you don't need to pay delivery which is always nice. A good… Read more

feature sportscraft does is half sizes for pants which is always a good thing for a tailored or casual look

Perfect customer service – My online order was wrong, contacted customer service and they replied to me on the same day, sent me a voucher and the missing items all within a few hours. Best customer service from a retail group ive ever experienced

Disappointing product lines – I have been a Sportscraft customer for decades. Recently bought some jeans that were too short in the leg (looked longer on the model) and posted a review accordingly. Sportscraft didn't post the review but contacted me directly to explain their ridiculously unflattering ankle length jean design and suggest I avail myself of their store… Read more

consultant to find something suitable. I know Sportscraft are trying to appeal to younger age groups, but they shouldn't forget about their long term customers who prefer a different, more flattering style of clothing. Also, what value is the customer review on their site if unfavourable reviews are screened out?

Faulty product, would not return – Bought two colours of the Ella jumper and washed as per the care label. One of the jumpers shrunk. Sent it back for review and they tried to tell me I had tumble dried it (which is completely untrue) so they would not provide a refund. Awful that they wouldn’t take responsibility for a faulty product - I wouldn’t recommend buying here Show details

Horrible quality – Bought a pair of very nice jeans for 130dollars, however, they already tore in the crouth after one day. I had them replaced, but with the exact same thing happening after a couple of days of use. Although the design is great I would not recommend their jeans due to the very poor quality not meeting the high price. Show details

Very helpful and available staff at West Lakes – I really appreciated having staff available at West Lakes today who were very helpful and interested to show me what jeans were available and found my size. If not for them I would most likely not have bought any. Show details

Lining in sleeves bled into my white top and Sportscraft replaced lining in sleeves – Purchased a jacket from Chatswood Store several years ago. First time used the jacket last week with a white cotton top. Lining in the sleeves of the jacket had bled into my white top. Had to bleach the top to retrieve. The jacket is now unwearable. The lining in the sleeves of the jacket is different to the lining in the body of the jacket. Show details ·  1

Disappointed in the fit after just one wear they have stretched – I bought 2 pairs of sportscraft jeans whixh fitted me perfectly in the shop. I wore one pair for a whole day and found they stretched so much around the waist and hip area that I needed to wear a belt to keep them up.Now despite wearing a belt they look too big and pucker around the groin and hips.I have to keep hitching them up. They fitted so… Read more

well in the shop but they did not keep their shape.I am so disappointed as I bought 2 pairs at the time and removed the tags etc.