StarTrack
Verified6,308 reviews
- Early
- ·
- On Time
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- Late
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- Unacceptably Late
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- Never Arrived
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- Never Collected
AI reviews summary
Pros
Cons
Verdict
Feedback regarding StarTrack is predominantly negative, with customers frequently expressing frustration over missed delivery attempts, communication difficulties, and delayed shipments. While a small segment of reviewers highlights successful, prompt deliveries and helpful support staff, the overall sentiment points to recurring reliability and customer service challenges. Consumers handling time-sensitive or essential items, such as medication, report particular distress when deliveries fail to arrive as scheduled.
I have just had another one of your delivery drivers pull up to my gate and not even attempt a delivery. I saw them turn up and had to run to the gate. As I was opening the gate and they had clearly made eye contact with me, they drove off and then I got the message that they tried to deliver but had a locked gate. I WAS THERE IN PERSON. This is… Read more
totally unacceptable as it is medication that I need. I now have to wait for them to drop it at a collection point KMs away from my house, which means I need to organise someone to drive me.
This is an ongoing issue every month and every time I have called to complain I get the exact same response of too bad that's our policy. I was there and the driver just left. There have been other times where I have watched the driver just continue past the driveway and not even attempt to deliver.
WORST COMPANY EVER and I will never use them to ship anything personally.
This is the wost couriers in Australia it's like ordering a pizza and thay delivered it to a post office 50km away what a disgrace and joke don't support this scam business if you read reviews thay don't deliverer to your door and don't knock thay just drop it at some post office because there so lazy I want my money Show details
We expected a delivery this morning to a shop that has been open (with even the door open) since 8.30am. At 11.09 the delivery driver sent an update for "attempted delivery" without even trying. The delivery "photo" just shows the parcel. This is a business and was fully open. No delivery was attempted. Terrible that they get paid for lies. Show details
Reviews with attachments
Never did receive my package,for my sick dog. Between pet circle and startrack they just couldn't bothered on investigating. Loyalty doesn't count Show details
Thee worst courier company ever. NEVER ON TIME NEVER UPDATED NO TIME ESTIMATED EVER AND THEY ARE A PART OF AUSTRALIA POST how does that work Show details
Was waiting to receive a delivery as it had to be signed for. Received a message that the driver had attempted to deliver but no-one was in attendance. That was untrue. The driver sent a photo of the attempted delivery that I have attached below. I contacted Star Track who said the driver had attempted to deliver it to a house ten doors down and… Read more
they would put me through to the team who could assist. Was put on hold for over 20 minutes but had to go. Very annoying as I will now need to pick it up.
Terrible customer service. Parcel delivered first time, card in the mailbox not home. No other communication, timeframe or the likes. The card indicated that parcel went to botany pickup point. I drove there the next morning and was advised that the parcel was just attempted to be delivered. I explained that I wanted it to be delivered but the… Read more
card indicated pickup botany. The employee in botany took my number and was planning to call the driver and had the parcel delivered. I advised that I would stay home for it. Nothing happened no communication. When I tried to call at 4 to check I couldn't even speak to a person. Next day when one would expect a delivery I finally got the message that the box arrived in botany to pickup. So I organised someone to join me and get it as I am not able to carry heavyweight at the moment after operation. Even the pickup experience was not great. Very slow and employees more chatting to each other than helping customers. I finally got the box but wow O wow I see why Amazon is thriving not hard really.
Absolutely appalling service from StarTrack. On 29 May, during heavy rain, a Canon imagePROGRAF PRO-310 printer worth approximately $1,000 was delivered to my property. I was home at the time. No attempt was made to contact me, knock on the door, or deliver the parcel directly. Instead, the driver left the printer in an open-sided shed exposed… Read more
to wind-driven rain and marked it as delivered.
I only discovered where it had been left the following day when I went up to the shed. Upon opening the package, I found moisture droplets on the sealed internal packaging of printer components. I now have to hope that a professional-grade photo printer has not suffered any moisture-related damage because of a completely avoidable delivery decision.
What makes this even more frustrating is that I was home. There was no need to leave a high-value electronic item exposed to the weather. A simple knock on the door would have solved the problem.
Customers pay for parcels to be delivered safely, not dumped in the nearest convenient location during a rainstorm. The complete lack of care, judgement and professionalism shown here is astonishing.
I have photographs of where the printer was left and the moisture found inside the packaging. The photos speak for themselves.
StarTrack has turned what should have been an exciting delivery into a situation where I am now concerned about the condition and long-term reliability of a brand-new $1,000 printer.
Completely unacceptable.
- +1
My prescribed medicine was violated, and the containers were emptied. Someone inside StarTrack stole the contents of my parcel before it was delivered. I received the package, and as soon as I stepped inside and started opening it, I realised the package seal had been broken and mended with tape, and the containers were empty! It cost me $230, and… Read more
StarTrack said it's not their responsibility! I want a reimbursement!!! Event Number: E86857425 (NSW Police) Tracking Number: M9WZ50043269
"TerryWhite in writing confirms the package was not tampered with at their end, making StarTrack's custody the only point where the theft could have occurred. StarTrack closing the investigation with just GPS data and a "Proof of Delivery" is not adequate given those facts."
Glad to see it’s taken over 24 hours and a few trips around Perth. 3 days now, how come Queensland StarTrack can get it here in 12 hours but you guys just driving around Perth with my package that’s crazy. Now it said coming today this morning, no time have been waiting over 7 hours great job wish we all could be this bad at our jobs and still have one! Show details
Absolutely appalling and deeply disturbing experience with StarTrack. A parcel containing my prescribed medication (medical marijuana) seems to have been tampered with while in StarTrack’s care. When the package arrived, one of the prescribed items was missing from inside the box. The sticky tape securing the box appears to have been sliced open,… Read more
the item was removed, then the box was poorly resealed with multiple layers of sticky tape to make it appear untouched.
I have since obtained CCTV footage from the pharmacy confirming that both prescribed items were packed into the parcel before dispatch, and that the box was originally sealed with a single strip of sticky tape around the edges. When I received it, the box had clearly been interfered with - multiple layers of tape had been added, the tape was bubbled, folded, and carelessly reapplied, and it was obvious the parcel had been opened and tampered with after leaving the pharmacy.
What is even more concerning is StarTrack’s complete refusal to take any accountability for the situation. Rather than investigate this properly, they immediately attempted to shift blame to my local post office, despite the fact the parcel was simply sitting there awaiting collection after already passing through StarTrack’s handling network.
A police report has been filed.
Unfortunately, StarTrack once again failed to deliver as scheduled. A large, high‑value item (approximately $3,000, around half a cubic metre) was purchased from JetBlack Espresso to be shipped from Sydney on 16 February with delivery scheduled for 17 February. JetBlack Espresso were excellent throughout this purchase and I have no criticism of… Read more
them at all (but please choose a different shipping agent?).
The delivery did not occur on the 17th. Online tracking was then updated to show delivery on 19 February, which again did not happen.
Tracking information became inconsistent and contradictory. The website showed the consignment returning to a distribution centre, while phone support advised it was “awaiting instructions from the sender”. This made it unclear where the item actually was or when delivery might occur.
Despite being the recipient, I was ultimately required to contact StarTrack myself and arrange a pickup from their facility, and was then advised this would take an additional business day to organise. At that point, the courier had failed twice to deliver as scheduled and then shifted the administrative burden onto the customer.
This experience is not isolated. We regularly experience failed or missed deliveries from StarTrack at this address, while other delivery companies consistently manage to deliver without issue. The recurring nature of these failures suggests a broader reliability and process problem rather than a one‑off incident.
For a paid delivery service, this level of execution and communication is unacceptable, particularly for large or high‑value consignments. Based on repeated experience, I would avoid retailers that use StarTrack for delivery.
Consignment number: 71HZ50006320EXP00001
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I live near Townsville and can’t even tell you how many times the sorting centre in Sydney have sent my packages to Cairns, only for Cairns to have to send it down to Brisbane so it can make its way back to Townsville. It’s a rare day when I get a parcel from Sydney arriving on time because of screw ups like this. Show details
I paid an extra $20 for same day delivery, I am extremely disappointed as it is my third day waiting and still no order , I rang the star track customer service team 3 times who said they will get it sent today and I will get updates and yet still no update on my order. Don’t bother with express shipping as they will say they’ve attempted delivery and take it back to their own storage so you cannot even go and pick it up. Show details
Repeated delivery failures involving essential medication. The delivery scheduled for last Friday was falsely recorded as “unattended” despite no delivery attempt being made. A further delivery notice was issued today, yet as of 11:00pm no delivery has occurred. This strongly indicates a repeat of the same failure. Show details
Was expecting a parcel delivery and was home all day. Received an SMS to say the parcel couldnt be delivered & it was diverted to the nearest post office. No card was left - so I suspect that no delivery was attempted. Took 30mins out of my work day to go chase a parcel that was supposed to be delivered to my home. AustPost staff couldnt… Read more
accurately type in the tracking number listed on the SMS, so they incorrectly told me it was delivered to an interstate address. A complete debacle from Star Track & Aust Post, as per usual.
Over 24 hours to travel 20 kms still no update good job slow track!! Show details
I only live an hour from the airport unsure why it would take all day “in transit to next facility ” and still no update over 24 hours later. I guess I’ll keep leaving these 1 star reviews until it gets better. Update: it has taken 24 hours to go 22km… Great Job Star Track!! Still no package! Show details
Latest follow-ups
I wouldn’t even give one star. I get two deliveries every month and I am home every time but I never hear them knock. I wonder if he even gets out of his van. Even though I am home they never manage to get it to me while I am sitting inside my house. Soooo frustrating. Show details
Follow-up · Yes there was a signature required. I know they came because I heard the dogs bark, ran to the door and they drove off after less than one minute. They take it to the post office of their choice depending on where is more convenient for them.
Optus and poor service from Startrack – I waited home all day after Startrack informed me that they had my delivery on the way. I received an email later in the day that they had left a card because no-one was home. No card left and I was home in the front yard waiting. I have now… Read more
received a text stating the delivery has been left at the Post Office. I now have to organise transport there and back to pick it up. Why would Optus use Startrack when there are so many better delivery companies that get it right.
Follow-up · Startrack haven't improved. I ordered an item which was being delivered from Melbourne. It was valued at $1400 so I was keen to track it. After a week it was found to have been taken to a sorting facility in Sydney and after two weeks that's where it remained. After contacting Startrack I was told to make contact with the sender. Contacting the… Read more
StarTrack you wasted everyone's time – Consignment number QNHZ90545710. Card left by delivery driver at the front screen door stating on 22/08 at 11:58, a delivery attempt was made. No knock on the door, no attempt to ring the doorbell, my wife and I were at home - so wasted everyone's… Read more · 2
time. Message on card says to collect from depot which turns out to be in Wollongong (100kms away) -lol !! BTW, this is paid delivery - not free. Rang supplier who made said contact made with StarTrack and delivery is now set for today between 9am to 5pm. It is now 11:05am and I have left the front door open (except for screen door) making it is obvious someone is at home, put a sticky note on the doorbell so he/she knows exactly where and how to ring the doorbell. At this stage, no tracking info from anyone. Now waiting to see..............
Follow-up · The deliveries since have been on schedule or earlier. Good to be able to plan especially if signature is required.
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Positive reviews
StarTrack read about Italian Slow Eating and thought it was a great idea so they mastered Slow Delivery. They also tried Tracking which, you guessed it, has pictures of trucks doing......nothing. Show details
Follow-up · However the shipment which contained rather expensive items arrived in very good condition. I have another shipment inbound and it appears to be moving at a faster delivery pace.
I have written some absolutely scathing reviews of startrack in the past. I have to say for the last 6 month or so they have really lifted their game. Prompt deliveries and good communication. Keep it up and good work Show details
StarTrack are absolutely awesome as my last 2 deliveries have been within 2 days. Pickup yesterday, arrived today Can't get any quicker than that. Thanks again. Show details
Negative reviews
Carrier pigeon, horse and cart , the shanken pony , retard in a wheelchair all far more capable of delivering a parcel on time than Startrack . It's abominable logistics land parcels 1000s of Kilometers waylaid unnecessarily simply to the fact not a single cretin working thier knows where anything is . Zero logistics ability . Sub zero . Bankrupt… Read more
themselves daily by poor logistic management .? Tax dodge of suspost... Obviously sending a parcel through 3 states on 4 flights to go 200klm ... To employ unneeded slaves in unneeded sorting centres ... It's like a cancer on Australia posts face. They only really operate 4 days a week , tracking doesn't work and logistics are literally a retarded indian guy in Bangladesh, 2 bucks an hour logistic managers get your parcel a 3000 klm disaster, seven days for a 2 hour trip on a bad day. ... This is not accidental. They are running a scam by needlessly using mass sorting centres using 457 workers instead of local logistics it's likely they subcontract to the sorting centres , the more sorting centre and sub contractor visits the more can be claimed on needless wages not paid in full to 457 workers as claimed. ....big coin skimming operation using slaves id suggest in my opinion. Otherwise you just deliver it 200klm up the road , ay.
Without any doubt possibly the worst bunch of people masquerading as a freight company in Australia. 6 days to move a parcel 60kms from Fyshwick (ACT ) to Murrumbateman. That took 4 calls & best part of an hour witing on hold listening to their recording spruiking their"door to door service. Even then I had to pick it up from the local post… Read more
agency because " it required a signature". When I pick it up guess what?, just handed over the counter. Their call centre staff routinely lie to customers, their drivers wont deliver. Yeah, sure I'm out of town but if the drivers are scared of 3kmof dirt road maybe they should get a job that compliments their skill sets. Like cleaning the smoko room. Startrack Express; Ha! If 6 days to shift a small package 60km is "express" I'd hate to see what they call snail pace Unfortunately you cant give a minus star rating. I'll certainly be contacting anyone I do online ordering from & enquireing who their chosen freight company is & if it's this pack of loosers I'll be cancelling my order
Absolute disgusting service send tracking info confirming of delivery then don’t turn up at all for days, once again send notification coming waiting again all day at home and this time driver turns up and leaves no card and did not leave my parcel he had clear instructions to leave and took it away disgusting very poor service I was home waiting don’t trust or use them if you want your packages Show details
Recent reviews
They never cease to reach the low standard they set themselves. Startrack is one of the worst courier providers in Australia! No tracking updates. My parcel isn't delivered when it was supposed to. Ring them, and they tell you its sitting in Sydney. Next thing its in Townsville. Mind you, you only get someone with an Indian accent, maybe… Read more
their call centre is there!
But the delivery isn't updated, just says delayed.
You don't get the choice of call back. Just have to wait over 20 minutes!
5 days after booking a pick up still not picked up, rang yesterday guaranteed ,me we will pick up today....no pick up must be the worst freight company in the world Show details
don't use them
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Hi Perry, Ted here. I'm sorry to hear that this driver… Read more (+3 replies)