StarTrack

Was waiting to receive a delivery as it had to be signed for. Received a message that the driver had attempted to deliver but no-one was in attendance. That was untrue. The driver sent a photo of the attempted delivery that I have attached below. I contacted Star Track who said the driver had attempted to deliver it to a house ten doors down and… Read more

they would put me through to the team who could assist. Was put on hold for over 20 minutes but had to go. Very annoying as I will now need to pick it up.

Terrible customer service. Parcel delivered first time, card in the mailbox not home. No other communication, timeframe or the likes. The card indicated that parcel went to botany pickup point. I drove there the next morning and was advised that the parcel was just attempted to be delivered. I explained that I wanted it to be delivered but the… Read more

card indicated pickup botany. The employee in botany took my number and was planning to call the driver and had the parcel delivered. I advised that I would stay home for it. Nothing happened no communication. When I tried to call at 4 to check I couldn't even speak to a person. Next day when one would expect a delivery I finally got the message that the box arrived in botany to pickup. So I organised someone to join me and get it as I am not able to carry heavyweight at the moment after operation. Even the pickup experience was not great. Very slow and employees more chatting to each other than helping customers. I finally got the box but wow O wow I see why Amazon is thriving not hard really.

Absolutely appalling service from StarTrack. On 29 May, during heavy rain, a Canon imagePROGRAF PRO-310 printer worth approximately $1,000 was delivered to my property. I was home at the time. No attempt was made to contact me, knock on the door, or deliver the parcel directly. Instead, the driver left the printer in an open-sided shed exposed… Read more

to wind-driven rain and marked it as delivered.

I only discovered where it had been left the following day when I went up to the shed. Upon opening the package, I found moisture droplets on the sealed internal packaging of printer components. I now have to hope that a professional-grade photo printer has not suffered any moisture-related damage because of a completely avoidable delivery decision.

What makes this even more frustrating is that I was home. There was no need to leave a high-value electronic item exposed to the weather. A simple knock on the door would have solved the problem.

Customers pay for parcels to be delivered safely, not dumped in the nearest convenient location during a rainstorm. The complete lack of care, judgement and professionalism shown here is astonishing.

I have photographs of where the printer was left and the moisture found inside the packaging. The photos speak for themselves.

StarTrack has turned what should have been an exciting delivery into a situation where I am now concerned about the condition and long-term reliability of a brand-new $1,000 printer.

Completely unacceptable.

My prescribed medicine was violated, and the containers were emptied. Someone inside StarTrack stole the contents of my parcel before it was delivered. I received the package, and as soon as I stepped inside and started opening it, I realised the package seal had been broken and mended with tape, and the containers were empty! It cost me $230, and… Read more

StarTrack said it's not their responsibility! I want a reimbursement!!! Event Number: E86857425 (NSW Police) Tracking Number: M9WZ50043269

"TerryWhite in writing confirms the package was not tampered with at their end, making StarTrack's custody the only point where the theft could have occurred. StarTrack closing the investigation with just GPS data and a "Proof of Delivery" is not adequate given those facts."

Glad to see it’s taken over 24 hours and a few trips around Perth. 3 days now, how come Queensland StarTrack can get it here in 12 hours but you guys just driving around Perth with my package that’s crazy. Now it said coming today this morning, no time have been waiting over 7 hours great job wish we all could be this bad at our jobs and still have one! Show details

Absolutely appalling and deeply disturbing experience with StarTrack. A parcel containing my prescribed medication (medical marijuana) seems to have been tampered with while in StarTrack’s care. When the package arrived, one of the prescribed items was missing from inside the box. The sticky tape securing the box appears to have been sliced open,… Read more

the item was removed, then the box was poorly resealed with multiple layers of sticky tape to make it appear untouched.

I have since obtained CCTV footage from the pharmacy confirming that both prescribed items were packed into the parcel before dispatch, and that the box was originally sealed with a single strip of sticky tape around the edges. When I received it, the box had clearly been interfered with - multiple layers of tape had been added, the tape was bubbled, folded, and carelessly reapplied, and it was obvious the parcel had been opened and tampered with after leaving the pharmacy.

What is even more concerning is StarTrack’s complete refusal to take any accountability for the situation. Rather than investigate this properly, they immediately attempted to shift blame to my local post office, despite the fact the parcel was simply sitting there awaiting collection after already passing through StarTrack’s handling network.

A police report has been filed.

Unfortunately, StarTrack once again failed to deliver as scheduled. A large, high‑value item (approximately $3,000, around half a cubic metre) was purchased from JetBlack Espresso to be shipped from Sydney on 16 February with delivery scheduled for 17 February. JetBlack Espresso were excellent throughout this purchase and I have no criticism of… Read more

them at all (but please choose a different shipping agent?).

The delivery did not occur on the 17th. Online tracking was then updated to show delivery on 19 February, which again did not happen.

Tracking information became inconsistent and contradictory. The website showed the consignment returning to a distribution centre, while phone support advised it was “awaiting instructions from the sender”. This made it unclear where the item actually was or when delivery might occur.

Despite being the recipient, I was ultimately required to contact StarTrack myself and arrange a pickup from their facility, and was then advised this would take an additional business day to organise. At that point, the courier had failed twice to deliver as scheduled and then shifted the administrative burden onto the customer.

This experience is not isolated. We regularly experience failed or missed deliveries from StarTrack at this address, while other delivery companies consistently manage to deliver without issue. The recurring nature of these failures suggests a broader reliability and process problem rather than a one‑off incident.

For a paid delivery service, this level of execution and communication is unacceptable, particularly for large or high‑value consignments. Based on repeated experience, I would avoid retailers that use StarTrack for delivery.

Consignment number: 71HZ50006320EXP00001

I live near Townsville and can’t even tell you how many times the sorting centre in Sydney have sent my packages to Cairns, only for Cairns to have to send it down to Brisbane so it can make its way back to Townsville. It’s a rare day when I get a parcel from Sydney arriving on time because of screw ups like this. Show details

I paid an extra $20 for same day delivery, I am extremely disappointed as it is my third day waiting and still no order , I rang the star track customer service team 3 times who said they will get it sent today and I will get updates and yet still no update on my order. Don’t bother with express shipping as they will say they’ve attempted delivery and take it back to their own storage so you cannot even go and pick it up. Show details

Repeated delivery failures involving essential medication. The delivery scheduled for last Friday was falsely recorded as “unattended” despite no delivery attempt being made. A further delivery notice was issued today, yet as of 11:00pm no delivery has occurred. This strongly indicates a repeat of the same failure. Show details

Was expecting a parcel delivery and was home all day. Received an SMS to say the parcel couldnt be delivered & it was diverted to the nearest post office. No card was left - so I suspect that no delivery was attempted. Took 30mins out of my work day to go chase a parcel that was supposed to be delivered to my home. AustPost staff couldnt… Read more

accurately type in the tracking number listed on the SMS, so they incorrectly told me it was delivered to an interstate address. A complete debacle from Star Track & Aust Post, as per usual.

Over 24 hours to travel 20 kms still no update good job slow track!! Show details

I only live an hour from the airport unsure why it would take all day “in transit to next facility ” and still no update over 24 hours later. I guess I’ll keep leaving these 1 star reviews until it gets better. Update: it has taken 24 hours to go 22km… Great Job Star Track!! Still no package! Show details

Dangerous driving – It's not enough that Oz Post won't actually deliver parcels to us, and we always have to schlep in to the nearest LPO to get them, but now they try literally to run us off the road. This was on the western approach to the Westgate Bridge, city-bound. The Startrack driver waited until his cab was just ahead of our car, only then did he put on his… Read more

indicator, then immediately veered left with the rest of his truck, almost squashing our car and us on the safety barrier. It's only because I jammed on the brakes (so hard that the rear wheels locked up) that we are still here to tell the story. You know who he is. I suggest you have a long talk with him.

Useless services don't trust them. I was waiting for my parcel whole day . And they send me email that collect your parcel from collection centre. They attempt bi no one was at home. BUT TRUTH NO ONEONE CAME FOR DELIVERY. THEY DON'T EVEN DESERVE 1 STAR. THIS HAPPENED SO MANY TIMES. NONSENE SERVICES. FIRST WORLD COUNTRY THIRD WORLD SERVICES Show details