StarTrack

They get 1 star because you can't proceed with zero rating. Constantly deliver late, badly handled products. A recent case involved my supplier specifying Startrack at 4 times the price of Auspost to ensure I received the products shipment on time for a time-critical delivery. Auspost generally deliver from this supplier in 8 days. I just had time… Read more

for that but followed the supplier recommendation and paid the premium for Startrack Product shipped from Melbourne Thursday, arrived in Perth Saturday. Didn't move until Wednesday. Then they shipped it to Mount Barker instead of Albany, returned it to Perth and shipped it finally to Albany. It arrived after I had left and took 9 days to do so. The package, which contained new books, was battered and torn. Fortunately, the supplier had protected the books enough to survive. I got no help from Startrack's help lines or phone help during this journey. Email to the state manager detailing the problems and seeking response received nothing.

Unfortunately, StarTrack once again failed to deliver as scheduled. A large, high‑value item (approximately $3,000, around half a cubic metre) was purchased from JetBlack Espresso to be shipped from Sydney on 16 February with delivery scheduled for 17 February. JetBlack Espresso were excellent throughout this purchase and I have no criticism of… Read more

them at all (but please choose a different shipping agent?).

The delivery did not occur on the 17th. Online tracking was then updated to show delivery on 19 February, which again did not happen.

Tracking information became inconsistent and contradictory. The website showed the consignment returning to a distribution centre, while phone support advised it was “awaiting instructions from the sender”. This made it unclear where the item actually was or when delivery might occur.

Despite being the recipient, I was ultimately required to contact StarTrack myself and arrange a pickup from their facility, and was then advised this would take an additional business day to organise. At that point, the courier had failed twice to deliver as scheduled and then shifted the administrative burden onto the customer.

This experience is not isolated. We regularly experience failed or missed deliveries from StarTrack at this address, while other delivery companies consistently manage to deliver without issue. The recurring nature of these failures suggests a broader reliability and process problem rather than a one‑off incident.

For a paid delivery service, this level of execution and communication is unacceptable, particularly for large or high‑value consignments. Based on repeated experience, I would avoid retailers that use StarTrack for delivery.

Consignment number: 71HZ50006320EXP00001

I live near Townsville and can’t even tell you how many times the sorting centre in Sydney have sent my packages to Cairns, only for Cairns to have to send it down to Brisbane so it can make its way back to Townsville. It’s a rare day when I get a parcel from Sydney arriving on time because of screw ups like this. Show details

I paid an extra $20 for same day delivery, I am extremely disappointed as it is my third day waiting and still no order , I rang the star track customer service team 3 times who said they will get it sent today and I will get updates and yet still no update on my order. Don’t bother with express shipping as they will say they’ve attempted delivery and take it back to their own storage so you cannot even go and pick it up. Show details

Repeated delivery failures involving essential medication. The delivery scheduled for last Friday was falsely recorded as “unattended” despite no delivery attempt being made. A further delivery notice was issued today, yet as of 11:00pm no delivery has occurred. This strongly indicates a repeat of the same failure. Show details

Was expecting a parcel delivery and was home all day. Received an SMS to say the parcel couldnt be delivered & it was diverted to the nearest post office. No card was left - so I suspect that no delivery was attempted. Took 30mins out of my work day to go chase a parcel that was supposed to be delivered to my home. AustPost staff couldnt… Read more

accurately type in the tracking number listed on the SMS, so they incorrectly told me it was delivered to an interstate address. A complete debacle from Star Track & Aust Post, as per usual.

Over 24 hours to travel 20 kms still no update good job slow track!! Show details

Dangerous driving – It's not enough that Oz Post won't actually deliver parcels to us, and we always have to schlep in to the nearest LPO to get them, but now they try literally to run us off the road. This was on the western approach to the Westgate Bridge, city-bound. The Startrack driver waited until his cab was just ahead of our car, only then did he put on his… Read more

indicator, then immediately veered left with the rest of his truck, almost squashing our car and us on the safety barrier. It's only because I jammed on the brakes (so hard that the rear wheels locked up) that we are still here to tell the story. You know who he is. I suggest you have a long talk with him.

Useless services don't trust them. I was waiting for my parcel whole day . And they send me email that collect your parcel from collection centre. They attempt bi no one was at home. BUT TRUTH NO ONEONE CAME FOR DELIVERY. THEY DON'T EVEN DESERVE 1 STAR. THIS HAPPENED SO MANY TIMES. NONSENE SERVICES. FIRST WORLD COUNTRY THIRD WORLD SERVICES Show details

Listen here you worthless pieces of [Content Removed], I may have gotten my stuff eventually, BUT you will get no thanks from me. If the item is slated for a particular date, then get it DELIVERED on said date. If not, just update. Why these [Content Removed] are so lazy and so worthless is beyond me. Wasted a whole day on the 19th waiting for… Read more

these id*ots and never showed. Just as I was about to leave, no warning prior, they “attempted” and refused to let another person at the house sign for the package. On top, wasn’t delivered until 1:40pm on the Monday.

Absolute hacks and I hope they stop hiring morons.

So this is now a re occurring problem only in Perth and Melbourne, I put my order in at 8am on the 10/9, unsure why it usually takes a day but is now taking 2-3+ days to get a delivery with some days no movement. usually I’ll message StarTrack and suddenly it gets updated with no location and comes the next day, unsure how this is an express… Read more

delivery with tracking (medication) as they told me the tracking we see is different then what they see. If you are a business I recommend using a company with a rating higher than 1 star. After 29 hours got an update but now they’ve changed the expected date!

I purchased goods was informed that due to insufficient delivery address the goods could not be delivered I went back to supplier provided the appropriate details for the purchase. I received part of the order the tracking notice says that two items were delivered but only found one parcel at the door. So I have replied to vendor again. Show details

Pack and Send Sydney used Startrack to deliver nine cardboard boxes to Springfield QLD 4300, two of which contained expensive guitars. We advised Startrack in advance that we would in Sydney for one day and requested them to avoid delivery on that day. Startrack delivered on that day and left the 9 boxes on the driveway. My phone number was on… Read more

all boxes, but the driver didn't contact me. A neighbour spotted the boxes and was concerned for theft or rain damage. She secured the boxes. This is unprofessional and reckless behaviour by the driver. Please do not use this company to move valuable items. Third world service.

Startrack, Slower than dial-up, less reliable than a paper umbrella. Show details

Worse delivery company ever! Never follow delivery instructions. Every time this company is used to send our parcels I cringe. I know instantly we won’t get the parcel on time, they will say attempted delivery or it will be lost. Unfortunately pet circle use StarTrack and we have NEVER got our deliveries. We’ve also had a 20kg bag of dog food… Read more

apparently delivered. Funny thing is we have cameras on our home and driveway which I had to supply to pet circle and yes no delivery was made. We’ve had a parcel left on top of our gate 9pm at night for anyone to take. Attempted deliveries we are always home like 5mins ago! Paid for same day delivery gate code supplied. received text message 8.26pm delivery 8.30pm. 8.28pm message received site not accessible! Why give delivery instructions if they are never followed. And nothing on our camera.

5 parcels in a month and half only one came on time, the other 2 were 10 days late and the last 2 coming well one sent today and the other is missing in transit, it went from Victoria to Mt Isa in 2 days, now mt isa is 120km from me it now states… Read more

parcel is in Townsville over 800km from me they sent my parcel the wrong way with urgent medication! When I called them I was told I have no right to know where my parcel is?? And I was hung up on, StarTrack and every single employee should resign none of them are fit to work as volunteers yet alone paid employees.