2,181 reviews
AI reviews summary
The overall sentiment for Stegbar is highly polarised, characterized by a sharp divide between the sales and installation experience versus after-sales support. While the initial quoting process is frequently described as professional and seamless due to highly praised individual staff members, a significant segment of customers reports severe systemic failures once products are delivered. Recurring themes include exceptional service during the design phase contrasted with long-term product defects and a perceived lack of accountability regarding warranty claims.
Pros
- Exceptional Sales Consultation: Numerous reviewers highlight specific staff members (notably Nella Fitzpatrick and Daniel Joyce) for their technical knowledge, responsiveness, and ability to catch plan errors during the quoting stage.
- Professional Installation Teams: Several customers praised installers for being punctual, tidy, and communicative, specifically noting high-quality workmanship during the physical setup of windows and wardrobes.
- Efficient Quoting Process: The initial stages of engagement are frequently described as fast and "stress-free", with quotes often provided on the same day as the measure.
- On-Site Maintenance Staff: When technicians like Keith and Brock are dispatched, they are consistently commended for their expertise, politeness, and ability to resolve mechanical issues quickly.
Cons
- Significant After-Sales Neglect: A major recurring complaint involves the "disastrous" lack of response from customer service departments once an issue is reported post-installation.
- Double-Glazing Failures: Multiple long-term users report significant issues with double-glazed units failing (condensation and "flaring" between panes) within 5–10 years, with several noting Stegbar refused warranty claims.
- Manufacturing and Order Accuracy: There are frequent reports of incorrect items being delivered, such as windows of the wrong size, missing handles, or incorrect glass finishes, leading to months of delays.
- Poor Warranty Handling: Customers frequently mention being "ignored" or told they are out of warranty for structural failures, sometimes requiring the intervention of consumer affairs to get a response.
Verdict
Stegbar is a strong choice for the initial design and quoting phase, offering competitive pricing and highly professional sales staff who simplify complex renovations. However, consumers should be wary of significant reported difficulties in resolving manufacturing errors and a high frequency of double-glazing failures that the company may be reluctant to rectify under warranty.
Our company has been using Stegbar for the past 15 years, the communication with the store manager David & Jenifer (customer service officer), is second to none. Products come on time and to what is ordered with every order. We would have no hesitation to recommend the Geelong team.
Nella - an incredible support when it comes to prompt quote and technical input. She lend her hand to an extra mile to ensure products are delivered on time which is key for my building projects
Peter Gallagher is the Northern Rivers rep for Stegbar and has overseen 3 sets of sliding doors and 2built in wardrobes. The whole process was quick and seemless. I highly recommend him.
Reviews with attachments
Very seamless process start to end. We had a glass sliding door with screen installed recently. The email communication is very clear and easy to understand. Hayley our Sales Rep was wonderful, very informative and clear about how it all works and the process. Hayley came out on 1st April and the door was installed on 27th May so it is a long… Read more
wait time but the doors are made to order so it makes sense. We had Sam install our door. He came out on 24th April to do a final measure before they made the door. Door was delivered the day before installation. Sam gave us plenty of notice for when he was turning up. Really great workmanship on the install.
Also had a Scorpio Screen fitted on the door as well, which happened a few days after the door install. That was all a seamless process as well. Scorpio Screens just called me once our door installation was booked in and they try and get your screen fitted as close to that date as possible.
Overall we are very happy with our new glass sliding door! :)
We recently visited the Stegbar Helensvale showroom and had an excellent experience. The consultant Nella, was extremely knowledgeable, professional, and took the time to understand our requirements. She provided valuable design suggestions that we hadn’t considered, helping us create a solution that was both functional and visually appealing. Her… Read more
expertise and attention to detail made the entire process easy and enjoyable. We appreciated her willingness to answer questions and offer practical advice without any pressure. Highly recommend the Helensvale showroom and the fantastic service provided by the consultant Nella.
Clean & fast, with no fuss & good communication on the process Show details
Great responsive replacement windows from an Australian icon but a big shout out to our installer Stu Cooper who was very professional, quick and cleaned up after himself. Gave us great advice. Thank you.
Listened to my needs and replied promptly with solutions. Excellent buying experience from initial consultation through to installation. Show details
Great products and service. Have bought 5 windows and one sliding door so far from stegbar. They all work a treat, and look fantastic. Staff are very friendly and helpful. Thanks Nella for your knowledge in helping me work out what I need. Show details
John provided servicing of our new windows and doors after installation. He was fantastic. Addressing all the small issues efficiently and was lovely to deal with
Had the window from them, the rubber seal peeled off and they told me I'm out of warranty despite havent reach 10 years. They didnt even inspect despite I notified the window in the first floor is wobbly and hazard risk. BEWARN DO NOT RECOMMEND BUYING THEIR PRODUCT NO AFTERSALES OR WARRANTY SERVICE. Show details
Worst experience. Looking through reviews, the Lansvale operation has multiple terrible reviews and rightly so. The saga of my cat door is too lengthy for here but to make a long story short, after written confirmation of errors from Stegbar after the initial quote and approximately 10 attempts to get the errors on subsequent quotes corrected, I… Read more
was manipulated into signing. And predictably, doors with the required hole the wrong size, in the wrong panel were fitted. Since that time in August, including a comprehensive complaint, except for one ridiculous email, I have not been able to get Stegbar Lansvale to acknowledge my existence (with the exception of accounts looking for the final payment). Do not believe assurances that “corrections will be made after the check measure” and avoid Stegbar Lansvale because they will certainly avoid you!
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I’d give them 0 if I could. Windows were delivered 17/7. Sliding door arrived with half the fittings missing. One of the seven windows I ordered had 3 panels and required frosted glass in the lower half panels as parts of council requirements. It arrived without frosting in the centre panel! Why would you make a window with 2 of 3 lower panels… Read more
frosted??? It was also missing a cross bar. I asked if all issues could be fixed at the same time. They said yes. A month later they arrived and installed the sliding door correctly, but they “forgot” about the other issues. Now they have told me they will fix the cross bar but I should buy some stick on stuff for the frosted glass. The poor junior is tasked with reporting this to me and my repeated requests for a call from a manager have been ignored. I used these guys 40 years ago and they were great. Things have changed.
4/9 - I had a call from the Customer support Manage within 24 hours of this review being drafted on the 25/8, with a promise of giving me a solution by 29/8 (on the phone and email). It is now a week and a half since the call, and my calls and emails are going unanswered. When I finally got onto someone, the person charged with communicating with me was sick, so my issue was not passed on to anyone else to resolve while that person was away sick.
5/9 - finally have commitment that they will fix the problem after almost 2 months and so much wasted time. Now I will have to repaint the replacement window before it goes in (maybe a month away)
25/9 – waited for the delivery all day – when I called they told me it was rescheduled for the 30/9.
30/9 – after waiting all day again, I called and was told the window was dropped when being loaded early that morning, the glass needs to be replaced. No one called to tell me
10/10 – finally delivered, but to the incorrect address, installation due 13/10, luckily someone we knew
13/10 – installer went to the wrong address, no call to confirm correct address, installation rescheduled for 14/11 (nothing available earlier).
14/11 – it is now more than 4 months since the windows were originally delivered, the installers were upset that there was no scaffolding to allow access (it was removed a few months ago), but agreed to install the window - it is finally in. Not one apology or any acknowledgement of the time I have wasted getting this window built to specifications and re installed. The quality of the windows isn't great either. My builder tried to warn me!
Latest follow-ups
Double glazed windows installed in 2020. In 2023 (well within warranty) noticed one window had a wet windowsill, and in 2004 noticed water pouring into the room from the upper window frame during a rainstorm. Advised Stegbar - no response. It… Read more
happened again early 2005 - Stegbar sent someone out but they didn't solve the problem. It happened again late 2025 - Stegbar advised but no response. It happened again early 2026 - Stegbar advised but refused to send someone out. Bureau of Consumer Affairs involved - eventually a leak inspector (plumber) was sent out 2 months later. Brief was clearly to find any solution that avoided Stegbar fixing the faulty window. He blasted water at the window (which caused water to pour in through frame and drenched the carpet underneath) Claimed that one small board behind a conduit channel screwed to the wall) was the problem, and denied any responsibility for cleaning up the wet floor until pressured. DON'T expect any customer service from them - the responses have been non-existent or quite rude.
Follow-up · Stegbar have not followed up at all. Lickily, by keeping all the windows open all day, there is no observable mould but just a residual smell.
Absolutely dreadful service. Our builder ordered a timber window with a security screen middle of 2025. Window arrived but the security screen was too small and could not be fitted. After many phone calls and emails a technician inspected the… Read more
screens on 12 February 2026 and immediately agreed they were wrong. Even though Stegbar was paid 9 months ago, they are in no hurry to supply the replacement screen. BEST ADVICE - AVOID
Follow-up · It is over 2 months since Stegbar conceded that the security screen they provided was too small, but still no replacement. They promised to deliver the replacement screen on 16 April but never turned up. Now thy said that the person who handles rescheduling is away - WORSE THAN HOPELESS - DO NOT USE.
Hi Pete, Thank you for providing us with this feedback.… Read more
Very similar issues as detailed by Daddycr and Mike F posts experienced in a Canberra Rawson Homes 2019 build that has Stegbar DGUs throughout. As second owner from late 2021 I reported the flaring of 3 windows mid 2025 as warranty was about to end.… Read more
Initial response was OK once photos were provided. Since late 2025 the Lansvale office has been a disaster in the lack of abilty to manage the schedule to replace the units. Firstly, they lost track of the units and ever since no emails have been responded to any calls have been given 'a put you on hold/or will call you back' which has ended with no immediate response/new info.
Follow-up · The main impact has been visual particularly during the seasonal changes - from warm to cool and then from cool to warm weather and once the season has established the windows remain clear and you would not be aware that they have a problem. Have not perceived/felt any change of the insulation/noise performance. The replacement of the units is a… Read more
Positive reviews
I have been dealing with Nella Fitzpatrick on two major renovations, my last renovation is still going and she has been nothing but helpful and easy to deal with. Show details
Nella Fitzpatrick is the most helpful and pleasant rep I have the pleasure of working with. Stegbar is my only supplier for doors, windows and screens because of the easy quoting and order process, build/delivery lead times and overall product quality.
We recently worked with Peter Gallagher from Stegbar Yatala for the design and measure of our custom wardrobe, and the experience was outstanding. Peter was incredibly attentive, knowledgeable, and helpful throughout the entire process. He took the time to understand exactly what we were looking for, offered valuable design advice, and ensured… Read more
every detail was carefully considered. His professionalism and expertise made what could have been an overwhelming process feel easy and enjoyable.
What stood out most was how efficiently and smoothly everything was handled. Peter was organised, responsive, and kept the process moving seamlessly from design through to measure. His attention to detail and commitment to customer service gave us complete confidence throughout the journey.
We highly recommend Peter and the Stegbar Yatala team to anyone looking for a personalised, professional, and stress-free wardrobe design experience. Thank you, Peter, for making the process so straightforward and enjoyable!
Negative reviews
DON'T USE. Windows leaked and some didn't open. Rang the service department number that just cuts out on you. When you do get a hold of someone, they put you through to the service department and the same thing happens. Had to get somebody else out to fix it. DO NOT TRUST!
windows not fit for purpose. new house built in 2017. all windows and doors double glazed stegbar. 2025 one window discolored between panes. was told windows out of warrantee fix it yourself. I did, now 2026 3 more windows discolored. Contacted stegbaro on line, told out of warranty fix yourself and have a nice day. Do not use stegbar windows if you expect them to last for more than 10 years
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My son ordered two replacement wardrobe doors with this company. When delivered, the doors were the wrong size and after 2 calls to the company, the woman we spoke to was unhelpful and argumentative, she flat out refused to rectify the problem or give a refund. Show details
Hi Tony, Thank you for your feedback. We take both… Read more (+1 reply)
Recent reviews
It has been an absolute pleasure working with Nella Fitzpatrick over the years, initially out of the Bundall showroom and now from Helensvale. Her responsiveness, professionalism, and willingness to assist have always made the quoting and ordering process seamless and stress-free. Nella's dedication to providing excellent customer service is a… Read more
credit to her and no request was ever too much trouble. Her helpful attitude and attention to detail has always been something we have greatly appreciated.
Amazing service from Nella at the Helensvale store. Always goes above and beyond for our company with the best customer service. Couldn't recommend working with Nella enough! Show details
Great customer service from the stegbar team. Nella Fitzpatrick always makes our dealings with stegbar easy to deal with and keeps us coming back. A good working relationship with our business is very important to us. Thanks
I have dealt with Nella Fitzpatrick for my Benowa and highland park jobs, the quoting process has been a breeze, and nella has done her job thoroughly, checking through the plans and had spotted some errors in the plans, making myslef aware and catching it before ordering, i highly value Nella's attention to detail and service
"I had a problem with my sliding door, and amanda kendall was incredibly helpful in getting it sorted out. she was really knowledgeable, quickly figured out what was wrong, and fixed it i really appreciate her expertise and how smoothly everything went. Highly recommend her service if you need help with a sliding door please call stegbar and ask for amanda stegbar is amazing to for hiring her Show details
I am very pleased with the service provided over the years by Nella Fitzpatrick , she alwayyyyy goes above and beyond to help. Stegbar products are great I will continue to deal with! Ruben
Nella was a great help with my bi-fold door quote. She provided the quote quickly, offered excellent advice, and kept the process running smoothly. From quote acceptance to installation was only five weeks, which exceeded my expectations. I’m very happy with the service and would happily recommend her.
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Hi Calvin, thank you for your feedback. We’re sorry to… Read more