2,200 reviews
AI reviews summary
Pros
Verdict
Overall sentiment is largely positive, with many customers praising the professionalism, responsiveness, and product knowledge of individual sales representatives and installation technicians. While a subset of reviews highlights significant challenges with after-sales support, delivery delays, and product defects, those who experience a smooth process report high satisfaction with the final results.
Peter Gallagher’s site consultations are always professional, thoughtful and informative when describing products and services to clients. The quick response time for booking a consultation and delivery of quotation is very fast and is greatly appreciated. Thanks Peter
I’m writing a review for the amazing Nella Fitzpatrick. Nella has been my rep at Stegbar 2013. Nella has helped me on so many projects, from small renovations to million dollar new builds. On a few of these projects, we had some doors and a window or two, positioned in areas that other companies were saying it can’t be done, with a lot of phone… Read more
calls, emails and site visits with Nella, we achieved what others walked away from. I shit you not guys, every time I rang Nella with questions or minor issues, Nella could answer 80% of them without hesitation, the small percentage she couldn’t answer, Nella would call me back within the hour every time, Nella is so knowledgeable with Stegbar products and it’s sad to see hear go.
Nella I wish you the absolute best in your retirement and new adventures you will have. Thank you for all your help and support over so many years.
Regards
Mat Rose Owner and Builder of Elite Construction SEQLD P/L
Reviews with attachments
Great product, professional support, excellent customer service. Recommend highly. Very happy.
Very seamless process start to end. We had a glass sliding door with screen installed recently. The email communication is very clear and easy to understand. Hayley our Sales Rep was wonderful, very informative and clear about how it all works and the process. Hayley came out on 1st April and the door was installed on 27th May so it is a long… Read more
wait time but the doors are made to order so it makes sense. We had Sam install our door. He came out on 24th April to do a final measure before they made the door. Door was delivered the day before installation. Sam gave us plenty of notice for when he was turning up. Really great workmanship on the install.
Also had a Scorpio Screen fitted on the door as well, which happened a few days after the door install. That was all a seamless process as well. Scorpio Screens just called me once our door installation was booked in and they try and get your screen fitted as close to that date as possible.
Overall we are very happy with our new glass sliding door! :)
We recently visited the Stegbar Helensvale showroom and had an excellent experience. The consultant Nella, was extremely knowledgeable, professional, and took the time to understand our requirements. She provided valuable design suggestions that we hadn’t considered, helping us create a solution that was both functional and visually appealing. Her… Read more
expertise and attention to detail made the entire process easy and enjoyable. We appreciated her willingness to answer questions and offer practical advice without any pressure. Highly recommend the Helensvale showroom and the fantastic service provided by the consultant Nella.
Clean & fast, with no fuss & good communication on the process Show details
Great responsive replacement windows from an Australian icon but a big shout out to our installer Stu Cooper who was very professional, quick and cleaned up after himself. Gave us great advice. Thank you.
Listened to my needs and replied promptly with solutions. Excellent buying experience from initial consultation through to installation. Show details
Had the window from them, the rubber seal peeled off and they told me I'm out of warranty despite havent reach 10 years. They didnt even inspect despite I notified the window in the first floor is wobbly and hazard risk. BEWARN DO NOT RECOMMEND BUYING THEIR PRODUCT NO AFTERSALES OR WARRANTY SERVICE. Show details
Worst experience. Looking through reviews, the Lansvale operation has multiple terrible reviews and rightly so. The saga of my cat door is too lengthy for here but to make a long story short, after written confirmation of errors from Stegbar after the initial quote and approximately 10 attempts to get the errors on subsequent quotes corrected, I… Read more
was manipulated into signing. And predictably, doors with the required hole the wrong size, in the wrong panel were fitted. Since that time in August, including a comprehensive complaint, except for one ridiculous email, I have not been able to get Stegbar Lansvale to acknowledge my existence (with the exception of accounts looking for the final payment). Do not believe assurances that “corrections will be made after the check measure” and avoid Stegbar Lansvale because they will certainly avoid you!
I’d give them 0 if I could. Windows were delivered 17/7. Sliding door arrived with half the fittings missing. One of the seven windows I ordered had 3 panels and required frosted glass in the lower half panels as parts of council requirements. It arrived without frosting in the centre panel! Why would you make a window with 2 of 3 lower panels… Read more
frosted??? It was also missing a cross bar. I asked if all issues could be fixed at the same time. They said yes. A month later they arrived and installed the sliding door correctly, but they “forgot” about the other issues. Now they have told me they will fix the cross bar but I should buy some stick on stuff for the frosted glass. The poor junior is tasked with reporting this to me and my repeated requests for a call from a manager have been ignored. I used these guys 40 years ago and they were great. Things have changed.
4/9 - I had a call from the Customer support Manage within 24 hours of this review being drafted on the 25/8, with a promise of giving me a solution by 29/8 (on the phone and email). It is now a week and a half since the call, and my calls and emails are going unanswered. When I finally got onto someone, the person charged with communicating with me was sick, so my issue was not passed on to anyone else to resolve while that person was away sick.
5/9 - finally have commitment that they will fix the problem after almost 2 months and so much wasted time. Now I will have to repaint the replacement window before it goes in (maybe a month away)
25/9 – waited for the delivery all day – when I called they told me it was rescheduled for the 30/9.
30/9 – after waiting all day again, I called and was told the window was dropped when being loaded early that morning, the glass needs to be replaced. No one called to tell me
10/10 – finally delivered, but to the incorrect address, installation due 13/10, luckily someone we knew
13/10 – installer went to the wrong address, no call to confirm correct address, installation rescheduled for 14/11 (nothing available earlier).
14/11 – it is now more than 4 months since the windows were originally delivered, the installers were upset that there was no scaffolding to allow access (it was removed a few months ago), but agreed to install the window - it is finally in. Not one apology or any acknowledgement of the time I have wasted getting this window built to specifications and re installed. The quality of the windows isn't great either. My builder tried to warn me!
Latest follow-ups
Very happy with Stegbar value and responsiveness in finalising our requirements. Extremely pleased with the installation process and the quality of the installation by the Stegbar contractor. Great attention to detail and ensuring everything was finished well.
Follow-up · Everything was cleaned up well and old doors taken away. The installation of 2 large stacking doors, a folding door, a sliding door and a window took 4 days - quite reasonable for the work involved.
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I accepted a quote on 21 May this year, paid for the product and still haven't received the glass replacement I paid for. Communication is poor and almost non-existent. I have spent a miserable 2 months with a cold draught coming through the glass which needs replacing and still no end date in sight. Show details
Follow-up · Someone at Stegbar must have seen the review because the next day I got a call from them. Then about a week later someone arranged to come and install the new glass which turned out to be the incorrect size. I had to wait another few weeks for the correct glass and it finally got installed.
I visited Stegbar Pooraka to purchase new seals for existing Stegbar shower screen . The sales representative Patrick Spencer was extremely helpful in ensuring Stegbar supplied the correct pieces at good price. His customer service and thoroughness was greatly appreciated by my wife and myself. Very friendly and knowledgeable. Show details
Follow-up · The seals were so straight forward to trim to correct length and install. The semi frameless shower alcove is back to brand new condition now. So glad I was able to purchase the absolutely correct seals and not settle for on line generic ones.
Positive reviews
I purchased some gorgeous double glazed doors from Stegbar one year ago. Upon removing the doors i damaged the screws and coriander replace them locally. I rang and spoke to Amanda Kendall. She got me to send photos and had the correct screws delivered free of charge. She was friendly, knowledgeable and got back to me in a timely manner. I will definitely use Stegbar in the future. Cassie
The Stegbar team were excellent. Nathan gave us excellent advice on the project we wanted completed. As a result, the windows and doors ordered were timely and have met all our needs. The workmanship and follow up on questions we had were resolved promptly and to our satisfaction.
Peter Gallagher has provided great customer service, responsive to phone calls and email in a timely manner. Our experience has been seamless to date. Thank you Peter.
Negative reviews
DON'T USE. Windows leaked and some didn't open. Rang the service department number that just cuts out on you. When you do get a hold of someone, they put you through to the service department and the same thing happens. Had to get somebody else out to fix it. DO NOT TRUST!
windows not fit for purpose. new house built in 2017. all windows and doors double glazed stegbar. 2025 one window discolored between panes. was told windows out of warrantee fix it yourself. I did, now 2026 3 more windows discolored. Contacted… Read more
stegbaro on line, told out of warranty fix yourself and have a nice day. Do not use stegbar windows if you expect them to last for more than 10 years
Follow-up · I have had no contact with stegbar at all. My emails with them have remained unanswered. I have not been back to the Geelong branch as they cannot help. Head office are just not interested. I will never purchase another stegbar product and recommend that no one building a new house installs double glazed stegbar windows. You will regret it.
My son ordered two replacement wardrobe doors with this company. When delivered, the doors were the wrong size and after 2 calls to the company, the woman we spoke to was unhelpful and argumentative, she flat out refused to rectify the problem or give a refund. Show details
Hi Tony, Thank you for your feedback. We take both… Read more (+1 reply)
Recent reviews
Ryan was amazing working hard and getting everything done in a timely and organised manner. Unfortunately one of the ordered doors arrived wrong (mirror instead of plain) but it was quickly sorted and should be replaced quickly (although not yet). The installer was polite and tidy and worked well. Thanks.
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Absolutely stoked with our new windows from Stegbar! From the first conversation right through to installation, Riley R. was fantastic to deal with. He was professional, responsive, and always happy to answer my questions throughout our owner-builder journey. Nothing ever felt like too much trouble, and his advice made the whole process… Read more
incredibly easy.
Now that the windows are installed, I honestly couldn't be happier. The quality is outstanding, they look absolutely amazing, and they've completely transformed the look of our home. The finish and attention to detail are exactly what we were hoping for.
A huge thank you to Riley R. and the Stegbar team for delivering such a great experience. It's rare these days to find a company that combines a quality product with genuinely great customer service. I wouldn't hesitate to recommend them to anyone building or renovating.
I went to the Rowville store to specifically see if Stegbar window winders could replace the poor quality brand used on my windows. Amanda at reception assisted me. Amanda was very knowledgeable about the winders and was very helpful in providing the measurements that I needed. Great service! Gordon 17/7/2026 Show details
As an owner/builder, there are inevitably many questions & unforeseen issues along the way, and having a supplier that's genuinely willing to help makes a huge difference. From helping me with work through initial Energy ratings, which had a significant impact on the design of my home. To the team on the road being available to come to site and… Read more
work through issues, proactively identifying anything that wasn't up to the 'Stegbar standard'. And the service team being so responsive and helpful with requests and changes.
Your customer service has been exceptional. Bonnie - Palm Beach, QLD.
Our stacker doors have just been installed. Great to have Stegbar measure, size and install again. Turnaround was as per schedule. Both Hayley and Sam were both helpful and did a great job.
I had a great experience dealing with Peter Gallagher from Stegbar. He promptly replied to all my emails and messages, took the time to understand exactly what I needed, and clearly advised whether it was achievable and the best way to proceed. His guidance made the whole process straightforward and stress free. I would highly recommend him for an easy and efficient experience. Show details
The sales rep Peter Gallagher is very friendly and helpful, he provided us the wardrobes quote on the same day as the measurements are done. We are very pleased with the service.
Nella again has been of great. No matter the size of the order Nella is always quick to return quotes and place confirmed orders. She most deffinetly is one of the best consultants that I work with in the industry.
I have been dealing Peter Gallagher for a couple of weeks now to organise quotes for a reno. He has been very helpful and quick to respond to my enquires. Prices were also very competitive.
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Hi Calvin, thank you for your feedback. We’re sorry to… Read more