Stegbar

I purchased a quantity of windows and had the pleasure of being served by Nella Fitzpatrick at Stegbar Helensvale. Nella was extremely helpful, polite and courteous and really helped my dad and me with purchasing the perfect windows and sliding door. She helped very much with making sure all the specifications were correct and processing payment when the system had an error. I couldn't recommend purchasing through Nella enough. Show details

Peter Gallagher from Stegbar was engaged to supply a quote for replacement of our three shower screens. I wanted to take advantage of their 30% off sale celebrating their 80 th Birthday. Peter Gallagher bought along samples of the chosen finish which I was very pleased about as I was able to see exactly what I was ordering. Peter was very… Read more ·  1

professional stated he would supply the quote that afternoon which was refreshing as that is exactly what he did. I accepted the quote the next day and he has already ordered our screens so no mucking around. It was really refreshing to deal with a professional who takes his job seriously and gave good advice. Thanks Peter.

Very disappointing experience with Stegbar. A simple window. delivery was delayed, then arrived with multiple quality issues including poor frame alignment, seals hanging loose, excess silicone around the hinge, and problems with the gas-strut fixings. On opening the window, one of the strut fittings pulled out and bent/distorted part of the… Read more

aluminium section, which also affected the frame alignment. We have had to go back and forth seeking rectification for issues that should never have been present on a new, expensive window. I was also disappointed that comments I made about my experience were removed from Stegbar’s Facebook page. I’m still waiting for the matter to be properly resolved, including rectification of the defects and an appropriate response to the overall poor experience.

Peter Gallagher was very helpfully with our shower screen and wardrobe would highly recommend him. Show details

Very happy with Stegbar value and responsiveness in finalising our requirements. Extremely pleased with the installation process and the quality of the installation by the Stegbar contractor. Great attention to detail and ensuring everything was finished well.

I accepted a quote on 21 May this year, paid for the product and still haven't received the glass replacement I paid for. Communication is poor and almost non-existent. I have spent a miserable 2 months with a cold draught coming through the glass which needs replacing and still no end date in sight. Show details

From the quoting to the install, all was well done and great communication at all times. After almost a year, the shower door started having an annoying noise. I contacted the office and Patrick James Spencer handled it in a prompt and professional manner, keeping me informed of the progress of my issue. It was fixed in a timely manner and under warranty Highly recommend this company and their staff.

If you need someone who actually knows what they're talking about, ask for Peter Gallagher at Stegbar! He gave me a fantastic quote and made the whole process stress-free because he communicates so clearly. He knows his products perfectly and is happy to explain everything. Plus, he’s just an all-around great person. Absolutely brilliant service—I wouldn't hesitate to use him again

Thank you Peter Gallagher for your prompt replies to my questions regarding our wardrobe quotes. He understood what we were wanting and was easy to deal with, especially since we are currently living interstate which makes it all the more important to have good communication with us. I look forward to the installation.

Substandard and faulty windows delivered and I am now told I have to wait 4 weeks for a service call. Stegbar say they quote that any warranty issues take 4 weeks to respond to. I ordered in good faith that I would have a quality product. Glazing… Read more

panels missing take 3 weeks to deliver. I have them boarded up with ply and it's raining. This is now holding up my site and costing me money. Customer service is useless. A manager was supposed to get back to me and I will still waiting. NEVER AGAIN.

What a mess!! Purchased a standard catalogue "off the shelf" product. I was verbally estimated 2 weeks. Paid then told 4 weeks. This has shifted to 5 weeks, and now 6 weeks. The rep is no longer taking my calls and I've had to go through the 1800 number to get info who have advised that they have issues with their manufacturer. I also commented this on their Facebook and they deleted my comment and blocked me. Won't be using them again!

DON'T USE. Windows leaked and some didn't open. Rang the service department number that just cuts out on you. When you do get a hold of someone, they put you through to the service department and the same thing happens. Had to get somebody else out to fix it. DO NOT TRUST!

I called into Stegbar at Chatswood to buy some replacement rollers for my Stegbar sliding door. The staff there were absolutely fantastic, not only did they supply the parts but without asking, they took the extra step of printing out instructions of how to install them for me . All of this was done with smiles and friendliness. What absolute… Read more ·  1

heros and definitely a credit to Stegbar. If I ever renovate again, I will be buying Stegbar windows and doors because of these two wonderful people.

If it wasn't for the incredible service I was shown by Leah, I would never have had the outcome I should have had and was expecting. She listened to my problem with so much care & understanding and was extremely professional with this caring attitude toward me. She is absolutely 'the perfect person' for her role at Stegbar. She arranged 2 men to… Read more

come over to Russell Island to install new Fly Screens for me. The 2 men were Steve & Brad from the Helensvale store. Not only were they the loveliest guys, their professionalism toward their job was above & beyond what I was expecting. Such great manners but both really enjoyed their work and could not have been more helpful even the way they cleaned up everything before they left. True gentleman. They all deserve 10 gold stars not 5.

Nella Fitzpatrick was outstanding with her knowledge, advice and friendly service. Nothing was a trouble for her in getting back to us with prompt and efficient quoting on several occasions. Her follow up with regards to detailed options and product knowledge made the whole process of selection one of absolute confidence. We could not recommend… Read more

Nella highly enough to anyone wishing to purchase from what we believe to be a trusted and reliable Company. Many thanks again! Peter and Belinda

Because it was a frameless shower screen the representative came out, discussed, measured and I received quote within 48 hours. They sent me Tax Invoice and I paid up front as it was custom made. Within the quoted 10 days I received a phone call and booked the installation. Andrew texted to confirm and on approach. He was efficient, had a nice… Read more ·  1

customer service ethic and explained it could not be used for 2 days. That was fine and now it works a treat, easy to clean, sleek and modern

Fantastic customer service from Brielle. She was highly knowledgeable, responsive, and provided great guidance on the best products. She also was very responsive when the delivered windows did not have the specified locks. I am very satisfied with my windows and the support provided. Show reply

Whenever I had a question or a request Donny was very quick to respond. The whole team were great at keeping us informed and even when we requested some amendments after completion it was no problem and sorted professionally. Very happy with our new wardrobe. Thank you.