Sunbeam Piccolo Espresso EM2800

Amazing – I've had this for years - couldn't tell you how many. No bells and whistles, which frankly I don't care for, just an extremely reliable and simple-to-use machine. It makes consistently good coffee with great crema and milk frothing. I have made literally thousands of brews with this mighty little machine. Show details

perfect machine – I have had this machine for 10years. It is a basic machine however it has made thousands of perfect coffees over that time. great crema and fabulously textured milk. Show details ·  1

WORST CUSTOMER SERVICE! – Literally the worst customer service experience. TLDR; If your machine is broken (even if just out of the box) might as well give up. Sunbeam's customer service would get you to cut the cords and throw out your machine with the premise of replacement but won't deliver. I ordered a machine back in April and it had a leaking water tank. I… Read more

contacted sunbeam through their website to see if there was a fix or if I could swap the water tank it given it is just out of the box. They sent a reply to cut the cords, send them a photo prove, then throw out the machine in the regular waste bin and they will "dispatch your replacement product which will arrive at your nominated address within 7-10 business days". I did all the steps on the day, sent them the photo and assumed they will action since they gave no reply.

3 weeks later I followed-up for an estimated delivery date, they said the courier hasn't provided the tracking number yet and might be delayed due to the pandemic. Completely understandable so I told them no stress and would be great if they could send me an estimated delivery date if they had any. They didn't reply.

2 months later (3 months since they told me to cut the cords), I followed up on it again. This time they replied saying that "EM2800 is currently out of stock. We expect to receive a shipment by the end of the month or in the coming weeks. We'll keep you updated once item is available.​​​​​​​" Which is absolutely ridiculous because it means that they haven't even sent the machine in the first place and goes against their first email and the reply to my first follow-up. I stated that all I wanted was either a confirmation on delivery date estimate or a refund, to which I had no reply again.

I gave up, bought a new machine from a different brand and forgot about this but thought I'll send in a review to warn people about Sunbeam's customer service. Honestly it is a really cheap coffee machine but for the level of courtesy Sunbeam gives a customer, I would not buy from the brand again. If they had at least let me know from the start that they can't deliver rather than saying they had and me having to find out months later (after multiple follow-up emails) that they actually haven't even delivered, that it is now out of stock and that I would have to wait an indeterminate amount of months again, I would have just not even bothered, get a new machine earlier on and requested a refund instead.

Also update, it is now September, over 5 months and I still have no news on it. I have chosen to just let it go and not even bother seeking a refund if that means having to deal with customer service again but for anyone thinking of buying from the brand, just be wary that if and when it stops working, customer service is hopeless and might as well just throw it out early and give up hope on replacement or refund to save you the stress.

Sweet but short-you can't always get what you want – Much like the musical instrument itself, this coffee maker is small, sweet and can leave your tastebuds tingling with joy. But (and it's a bigger but than Sir Mix-A-Lot ever dreamed up) the shelf-life for this baby is short, sometimes shorter than the damn coffee itself. I've worked my through three of these machines now, each one lasting about… Read more

six months at best, and it's been moderate usage too, a couple of cups a day in the office, and even though the Piccolo hardly costs a song, I expect more than that length and usage from a purchase. I should have known better though, like the barista who keeps burning your coffee, Sunbeam seem to specialise in espresso makers that burn a hole in you pocket. No more though, they have burned their bridges with me this time at last. It's a shame really-despite the usual drawbacks with a Sunbeam machine (more leaks than a Liberal government, a cup holder you'd need tiny Trump hands to navigate etc) with the right brand of coffee and a little trial and error, the machine can make a decent cup of coffee. It would just be nice if it made a few more cups before it breaks down, but I guess it does prove that you get what you pay for-and I think next time I'll pay a bit more and hopefully get a better lasting machine. Be warned coffee lovers, you buy this machine at your risk and coffee should never be a gamble like this.

Great little machine – I already have two capsule machines..good ones..and although the coffee is pretty good if you drink several cups a day it costs a fortune. I didn't want to start with a very expensive machine.... I read a lot of reviews and the sunbeam piccolo had good reviews and when I found one half price on special i bought it..hoping for the best but… Read more

expecting very little. I was so pleasantly surprised.. The coffee..from a supermarket espresso blend ..is amazing. The crema is thick and rich..I love how I can control the amount of water.. And for long coffee drinks I simply remove the drip tray just to fill a big cup. I haven't mastered the frothing yet but getting better. I don't know about the durability...haven't had it long enough.. But I have heard plenty about expensive machines breaking down so at the price I paid if it lasts the warranty period I will be happy. Oh by the way.. There is no comparison between the coffee this little beauty produces and what comes out of capsules. I use Robert Harris espresso Roma.

Perfect coffee at bargain price – Had this machine for 6 years and have just had to replace the brew head seal ($15 delivered via eBay). Quick warm up and very easy to use.Makes perfect coffee and good milk frother. Never missed a beat just hope I can still get replacement deals when I next need to replace it. Not as stylish as some machines but the quality of the coffee is what counts. Show details ·  1

Sunbeam - WORST CUSTOMER SERVICE!! – My machine broke after 3 months of use. I contacted Sunbeam who agreed to replace the product. This was over 5 weeks ago! What I found out was they addressed the delivery incorrectly. When it was returned they did nothing. Never thought of contacting me or re-sending it until I worked it out. Then I was promised an express delivery, never… Read more

happened. And to this day, over a week since it was resent allegedly, they have not provided me with a tracking number even though I have asked 3 times and I am still without a machine.

God help you with you have to deal with this incompetent bunch. All I want is my money back now.

Stopped working after 6 months – I was very happy with this machine at first, it made lovely espresso. Then 6 months later it started to leak from the seal where the group handle attaches. It doesn’t matter what type of coffee I use, it just doesn’t work anymore. I’ll be spending a bit more next time to get something that lasts longer.  Show details

You buy cheap you get cheap – Bought this the other day to use in Caravan and leave at my daughters so I can have real coffee when I visit. It is adequate.. just. Steamer pushes out hot water more than steam, I leave it to heat up for quite a while and it seems to improve it a bit but.... Creama is almost non-existent. Will see if I can master it over time. Shouldn't… Read more

compare with my $800 Sunbeam Cafe Series Twin Thermoblock System which also has it's issues (see my other review).

Value for money – I'm very happy with machine, very good for medium single cup. I take only black coffee. I do have one problem with Group Handle. I unscrew the little screw to clean the handle than I noticed whole thing was mouldy (look like). I could not clean the handle, it appears coating its gone and left black stains. That part its not Staines steal. That… Read more ·  4

metal don't like hot. I'm still using the machine but it does put me off because I have to pull apart every time after use. Please can you tell me why is that happening I do love my little machine. I got the machine online on 30/08/2017. Hope I hear from you soon. Thank you

Regards

Sonja Turina

Perth

Love my Piccolo – I’ve had my little Piccolo for around 7years and has been used every day. Unfortunately I’m going to have to buy a new machine pretty soon as the cup now stays stuck in the machine when I remove the wand and it hurts my arthritic hands to remove it. It’s been a brilliant. I’m hoping I can buy another.  Show details ·  3

Fantastic Coffee Machine – I love this coffee machine. The stream wand to froth the milk is the perfect size, I used to be a barista and compared frothing the milk with the sunbeam vs my mum's expensive machine (cant remember the brand but it was a $600 purchase) and hands down the Sunbeam makes much better milk. If you're like me and only making 1-2 coffees a day then don't waste your money on a fancy machine - this is all you need.  Show details

Didn't get to make coffee because water tank leaked like a sieve returned it and replacement did the – Didn't get to make any coffee as the water reservoir leaked like a sieve. Liked the fact it came with a milk jug and cup warmer tho. Second machine leaked as well but store wouldn't replace a second time but refunded money instead so bought a Delonghi instead which I'm very happy with.  Show details

Does the job – I purchased this machine to practise my milk frothing but this machines milk frother air nosel is not very strong so it takes abit longer than an industrial machine. That being said, it does make beautiful coffee, just like barista made if you get your milk right. It heats milk well. It is easy to use, a little noisy but not too bad, not enough to be annoying. Easy to clean and maintain, not too bulky so doesn’t take up much bench space.  Show details

Great value for money – Paid $99 for this at Big W on special. The machine is small enough to travel with me in my suit case. I've had it for 2 1/2 years now and it hasn't missed a beat. Its been on oil rigs and half way round the world to the UK and back many times. Coffee needs to be pre-ground but for $99 makes better coffee (if you know how to make coffee) than most… Read more

coffee shops in Perth WA. Would recommend this product anytime especially if you are looking to travel with it. Steamer works real well. Big thumbs up.

not bad – coffee machine is great in all experience coffee always tadted amazing very easy to use ! easy to clean but it had its down falls it was loud nd graonsof coffee wete never melted proply it would be hard to get take out were the coffee went in it would jam alot aswell but its not bad  Show details

I love it – We have a cafe series Sunbeam machine that is a couple of years old and bought this for the smaller footprint and it does exactly the same job for 1/6 the price. It is compact on the bench and has the cup warmer. Its easy to use if u r used to frothing milk. I grind my own beans in the cafe series grinder and the machine delivers a nice crema and… Read more

a great taste. Similar to the double wall on the cafe series. Its perfect for a couple or small family who doesnt drink a million coffees a day. You can just froth milk and make hot chocolate too, It has nice pressure and I like how the spill tray can be taken out to fit a taller glass. Ideally for the price this is a steal. Nice coffee for a fraction of the price of other machines. What you save you can spend on beans. Its easy to fill and easy to clean. Nice one!

Works as it should – Bought this on ebay for my wife who just finished a barista course. Pretty basic but a good starting point to see if she continues interest. Makes all the coffees she learnt in the course (8?) and is good inexpensive fun. 12 months warranty which is good. Even if it only lasts a year or so, it is still good value at the $100 purchase price.  Show details

Great but leaking water, – I've just bought this machine few days ago. It's a nice creamy espresso but already leaking water from water rereservoir. I wondering , I can repair to change new O-ring??I don't want to have a repair at Sunbeam company because it's need to cost delivery fee n wait a couple of months I think..  Show details

So hesistant to write another review on a Sunbeam Coffee machine but – this one has worked perfectly for the last 2½ years. Purchased in Feb 2015 from Harvey Norman at $106.90 inc delivery. No bells or whistles - a great little coffee machine that does all on an individual basis. A one cup wonder. Two cups from one scoop - forget it - weak and diluted. But one cup at a time - excellent. Takes up minimal bench space.… Read more ·  4

Easy to clean. Quick and reasonable quiet - great for morning and afternoon lates and frothing milk for a hot chocolate before bed for a good nights sleep.

Ok – It was an ok machine. A little bulky so it was put in the cupboard, which meant that when I felt like coffee I usually couldn't be bothered taking it out of the cupboard and getting it ready. So in the 2 years I had it, I probably only used it less than ten times. It made nice tasting coffee although a little bit loud. Easy to operate. In the end i sold it on gumtree and bought a pod machine.  Show details

love this machine – This machine was 99 from big w and we love it. We use it every day- sometimes 2x a day and never had an issue. Its easy to use and had a frother which is also handy. We liked it so much we bought them all as Christmas presents for our family.  Show details

Good for what is it – It is easy to use with no unnecessary buttons or functions. It is great for a small cup of coffee but won't fit a thermos or anything bigger than a medium sized cup. We also found the machine quite loud, especially the frother but it is bearable. Overall great for a small office or to put in the kitchen.  Show details

Value for Money – I bought this almost one and half years ago and have used it every day since then to make two cups of coffee in the morning. It took a week or so to learn to use it properly. It took some time to learn how to froth milk without making a loud noise. Also, the tray must be emptied after every use or the water can spill over. After learning these… Read more

little things making coffee with it became really easy. The coffee is as good as from any cafe (depending on the quality of coffee used). Easy to use and maintain. Great value for money.

Great but hard to get the inserts out of the coffee holder – We purchased this machine from bigw about 6mths ago. It's a great little machine, doesn't easily fit a big cup but wasn't designed to! The only issue I have is trying to get the half shot / single shot inserts for the coffee holder in and out - I nearly stab myself with a knife trying to do this in the mornings. I would be great to have a second handle to use but the parts are too expensive.  Show details

Just die after 4 years – We purchased this coffee maker 4 years ago and it has just gone crazy staying on and tricking the breaker so we have replaced it with a new Expresso 2. It has been a great coffee maker and we have been happy with it. The trick with this machine is to throw away the stupid drain tray and hang the end of the machine over the sink drainer, No more… Read more ·  1

leak- drain problems, big cups fit and no need to empty the annoying drainer.

The new Expresso 2 is high enough to take big cups, but we will hang this one too/

It would be nice if Sunbeam could attach an optional tube to the drainer so the tube could drain the drainer.

Another Leaking Piccolo Tale – I brought this machine to replace another Sunbeam espresso machine which ceased operating after about 14 months, and for the first year or so it worked fine; makes an average cup of coffee, everything worked as it should. Then the leak started; some kind of brown coffee infused water which I can't find the source of, and after another year or so… Read more

I'd tip the machine and find mosquito lava squirming all over the bench. Then the steamer kind of went all part time on me, so I'd have to switch it quickly to the coffee side then back to the steam side to trick it into working. The daily grind, as it became, no longer referred to the coffee. Finally I went to turn it off one day (it's probably about 2-2.5 years old at this point) and the button didn't turn off. It just stopped retracting, meaning it doesn't turn off straight away. I've left it on and it pops back out after 20-30 minutes. I'm not sure how many issues one person can have with a Sunbeam coffee machine, but when I spoke to their recommended repairer, they advised the machine doesn't even have replacable parts; they're basically not repairable. Good, because I think these machines (after seeing a plethora of people complaining about this bloody leak) are best left 6 foot under.

Good coffee but it leaks from base – Just tracking down a solution to the leaking - otherwise great for what it is. Didn't leak to begin with but now it is a little annoying. Haven't had any other problems. I've bought other sunbeam coffee makers before and mostly they're the best value for money and good quality coffee.  Show details

Just OK coffee but Heavy blowouts after 6 weeks...useless – Quite hard to master making good coffee, and then used more beans than our older cheaper boil pressure kambrook to get a similar result. After 6 weeks the seal is blowing every time causing hot water and grinds to pour into the cup.. Totally useless...I dont even care if it can be fixed because we have used cheap machines for 15 years and never encountered this bad a design fault..  Show details

It takes the joy out of making coffee – This machine is probably worth every bit of the $99 I paid for it, which has taught me to never be so cheap when it comes to purchasing a coffee machine. The photograph on the packaging makes the product look quite stylish, however the components are very cheap and seems flimsy and fragile (compared to my previous Sunbeam coffee machine which… Read more

served me well for many years). The cup filters are difficult to remove from the handle. The handle is extremely difficult to fit into the brewing head. And the machine leaks from somewhere. Aside from the flaws I have mentioned, once you've fought with all of the components and aggressively inserted them into place (as that is the only way possible) this machine makes a good espresso.

Problems from the outset – We purchased our machine online from a distributor and we have problems from the outset. Leaking water from where the tank meets the machine means we have to remove the rear tank after every use or we have a puddle of water to clean up. A couple of weeks later it has started to leak coffee grinds into the cup from where the handle(which is very… Read more

flimsy plastic type) meets the group head - and no the coffee is not packed too tight. We are having problems with the place we purchased it from even though Sunbeam say it should be replaced. Probably OK for value for money but I would not buy again.