Sunbeam Water Purifier & Chiller WF7500 / WF7550

Plastic and rubbery taste – Very disappointed....sales girl told me it's can be chilled but no chiller option...and big problem is bad taste Had filter 5-10 times but taste is very bad like plastic or rubbery can't drink.... same day returned.... And I am going to purchase different brand with chiller and room temperature option as well  Show details

BAD.VERY SAD. WHAT DO I DO NOW! – In use less than 12 months chiller failed can not be serviced repaired or replaced as it is a sealed unit now have to wait for the E.P.A. to come around this way because of refrigerant in sealed unit.So for some one like me how do i find some thing that is good and will last this was a gift to us by family!.  Show details

Loved my Sunbeam chiller – Our Sunbeam chiller did a great job for about 5 years and then stopped chilling. I went looking for a new one only to be told that Sunbeam had so much trouble with them that they had stopped making them. I then purchased an Aquaport unit - first one died after 7 months and the second one lasted about 6 months when it began freezing the water in the unit. I am currently deciding what to do for this summer.

Not perfect but close – Had ours for 6 years, cooler died 4 years ago, but we just put the filtered water in bottles into fridge ready for the next day. Now the pump has died. Annoyed? - Yes a little. But we will buy another one, and not worry about the cooler function, save power and keep putting the bottles into the fridge. Why? - because the water from this filter is sooo much better than the local tap water.

I love the sunbeam water purifier Chiller – We have had a two of these over a period of 10 years and they have been great! God I hope they keep making them.

Waste of time & money – The initial cooler was bought in 2011 and failed in 2012 (not cooling & water not coming out of outlet). It was replaced around March 2012. It has failed again a few days ago. The documents supplied with the replacement stated clearly that Product Care was valid for 36 months for the new unit. In the brochure for the Product Care conditions, it… Read more

states clearly that the Product Care only kicks in once the manufacturer's warranty expires which is 12 months for this product.

My partner was told this morning by the manager of Harvey Norman in Oxley (QLD) that there has been a change to the Product Care and that the 36 months start at the same time as the manufacturer's warranty and that they will not come to the party and there's nothing Harvey Norman can do.

However, we were never advised of this change of terms and conditions all we have is the documents that were supplied to us in March 2012.

So as a result I will not set foot at a Harvey Norman shop & will not buy another Sunbeam product again! I have published my experience extensively and will making a complaint with the ACCC.

Seriously 4 weeks!!!! And it died – So happy my husband purchased this new model filter for me as we have moved to the country and water no good. I purchase boxed water to put in it to keep chilled. 4 weeks is just now passing and its stopped working. No longer chills nor does light work?? when I return to the city for a few days in a few weeks one of them will be spent returning… Read more

and hopefully gaining a new one under its warranty not what I need when on limited time, until then it's water jugs that I dont have room for in the fridge - very disappointed. However when it was working it was great. Have had one previously and it was great lasted quiet a while.

Poor quality electronic components & noisy – First unit lasted about 14 months before the cooling function stopped working so just outlasted the 1 year warranty. I pulled the unit apart and replaced a blown diode on the circuit board then it lasted another 3 months then stopped working again. Had brought extra filters so purchased the same unit in the hope that the first unit East just a… Read more

lemon. Second unit similarly lasted about 12 months the the cooling function stopped working. This time it seemed to be a diode in the bridge rectifier but after hours of effort diagnosing the problem I would've been better off just spending $60 on a new (not sunbeam) unit. Better QA and higher tolerance electronics required Sunbeam.

On a positive note, the unit when working apart from having a noisy pump did what we wanted it to do and the design was OK.

This was the best water Purifier & Chiller on the market – I am really saddened that you cannot buy this particular model anymore. Our latest chiller lasted for nearly 6 years. We have had 3 in our lifetime of using this product and it really was the best. Having had giardia I am particular with my water and this was the best product giving me chilled water or room temperature. Sadly the water… Read more ·  1

chiller button (although still lighting up), only gave you room temperature water. We just continued using by filtering the water as usual and then putting it into a jug into the fridge. We had been doing this for quite a while and no problems there.

I knew it was going to die soon but started looking around for another one and was saddened that they are no longer about. I cannot find anything that will replace this loved appliance. I have now had to buy bottled water which I am not enjoying at all.

If Sunbeam are reading this, I used to always wipe down the back of the container where the metal mesh was behind the item. I would also vacuum for any dust. I think this is what helped mine to last so long. Once mine died, I flipped off the metal frame off to look at the fan. Even though I cleaned the mesh all the time, there was a lot of dust there. I am thinking that if we had of been able to turn off the machine and flip off that mesh every month and wipe down the blade, then perhaps this fabulous Chiller would have lasted longer.

I do have to say, that mine was still working just not the chiller since December 2015 but I wasn't prepared to pay for a new filter January 2016 just in case it stopped working soon.

There is nothing else out there that I am even interested in. In my opinion and my husbands, this was the perfect chilller and hopefully, one day it will return. I am missing it so much

Worked for us – We have had the WF7550 for about 4 years now and had no problems with it until a few weeks ago when it stopped chilling but with any cooling appliance the refrigerant should be service by a qualified engineer yearly. I will be buying a new model asap because they do work. Chilled water

Dont buy this product - Waste of money – First purchased the WF6800 model in 2008. After 6-10months the chiller stopped working and exchanged it with another unit where 6-10months later the same thing happened. The store Manager recommended me to the newer model the WF7500, and like the previous model this model also experienced chiller not working and dripping issues within 6-10months.… Read more

Anyway went backwards and forwards to the store for exchanges and in 2011, the store manager recommended me to the newer and later model the WF7550, and told me it was a more reliable version. This was the worst mistake ive made as this unit lasted until 2013(about 16-18months) by which time the warranty had expired and the Chiller also stopped working. Unlike the WF6800 and WF7500 where it was within the 12months warranty period and I got an exchange, I lost my money with the WF7550. I have since thrown the unit in the council clean up and will not be going back as ive learnt from my mistake. I did contact sunbeam and got the usual 'oh you must have had the bad luck as I have a unit like this and its lasted 5 years'. I now have a jug in the fridge and its the best decision ive made. Very disappointed and I recommend trying a different brand as you will lose your money Nice design Chiller stops working repeatedly, 12months is not enough warranty for this unit, Drips, unreliable, expensive

great – It's not perfect, but there's a lot to like about it. My water chiller lasted about 18months and I am disapointed that it has stopped working. I really like the tap mechanism it is much more practical than most of this type of thing. Also I like the idea of having the space clear in my fridge. I really need a filter because of the pipes in my… Read more

house and this is much easier and less expensive than a full on filter system. The filters are actually cheaper than the refrigerator jug type filters and you don't have the delay while it filters. tap is great. size is great, cost is great.It's efficient as well The chiller stopped working

Waste of money – A filter jug in my fridge at a quarter of the cost provides what this does not. The chiller failed within six months and after reading the reviews i am not even going to both getting it fixed. Too much inconvenience and its going to fail again. I had one of the old models, with the removable bowl and choice of chilled or room temperature water… Read more

and it was brilliant. Lasted for years. Then it died and I bought one of these and regretted it since.

DO NOT FALL INTO THE SAME TRAP AS ALL THE PEOPLE IN THESE REVIEWS (including myself). Kmart do a cheap version that lasts and is just as good. To start with it was great to get filtered and chilled water. It does not live up to what it was sold to me for - providing chilled and filtered water. The chilling broke down and the filters are now a crazy price.

Chiller stopped working within months – The chiller stopped working within months :( Until then it was great. Yes... there is a warranty, but that's not the point. Getting something fixed under warranty is really difficult to organise when you work full time! For many of us, its just not worth the effort. We need appliances that *don't* stop working in the first place. Worked… Read more

beautifully to begin with. The outlet is tall enough to fit a sports bottle underneath, in order to fill it. Easy to fill. The chiller stopped working within months.

Second Unit not chilling any more – This is the second unit that has failed - not chilling any more - first unit replaced under warranty for same problem. Purchased specifically for the chiller feature and the unit looks great - can't find a suitable alternative product that both filters and chills. Lifetime warranty has apparently been discontinued so it looks like another trip to… Read more

the tip! Handy compact unit, great filtered, chilled water - we are on tank water and the filter lived up to expectations. The chiller failed on both units.

Good concept & design, bad quality. Will look for something else – Third unit, which was a replacement of the second unit that crapped itself within 12 months, after the first unit failed after 14 months (out of warranty). Nice design, but bad quality and from reading the threads on this product is a common theme. Seeing that Sunbeam haven't fixed the problem or improved on the quality I'm not going to bother… Read more

with replacing this with another Sunbeam purify. Can't understand people continually buying these units after they have failed numerous times? No wonder Sunbeam keep making them for these suckers. I liked the style and design, and the chilled water from it was ok. Doesn't last more than 12 months if your lucky.

Very disappointing. Do not go near this product – On my third unit. Started on WF7500 and ended up with WF7550. All three unit suffered from a broken (or at least not working) cooling element within about 6 months. The first two units were replaced under the product's lifetime warranty. By the time the second unit died, the replacement unit did not have the lifetime warranty any more as the… Read more

model was superseded! So much for lifetime warranty!

Apart from the broken cooling elements, this unit is very noisy, and has a very bright backlight. The chilling when it worked. The filters when they were less than half the price of what they are now. Chilling broke on three occasions, very bright light, way too noisy, lifetime warranty that doesn't last lifetime, sucked in into buying very expensive filters.

Disappointed! – I have purchased two of these water purifier/chillers, one for myself and one as a gift and both the chillers broke after about a year. Was a fantastic product at first, especially with the filters only needing replacement every 6 months. I would never buy another and now have to figure out what to buy as a replacement.

No more sunbeam – We have gone through 6 units in the last 3 years. The last one died after 15 months working, lucky i bought extended warrenty. Replaced it with their current model. Took it home plugged it in and it did not work. A small drip of water was coming out. I will never buy sunbeam again When they work the filter system was great and the water tasted… Read more

fantastic Everything from two units beagan leaking about 1-2 months just after warrenty expired. one unit justed died completely. two units stopped chilling and one did not work new out of the box

Terrible life span!! Bad customer service – Being a business owner and having an understanding that my business is built around my customers, products and service, it astounds me how sunbeam do not listen or want to resolve any faults regarding this product (WF7500) I am amazed that all customers have the same issue regarding life span (15-24 months only) of the chilling system and sunbeam… Read more

don't seem to do anything about it.... Wake up sunbeam, listen to your customers as we are the ones keeping you employed Was good when working Far to expensive for life (span under 2 years) Terrible customer service. Not interested!

Don't bother!!! – I have purchased 5 of these units over the last couple of years - 2 for my home, 2 for work, 1 for my holiday home and 1 for my sister - only ONE of them still chills the water - rubbish product. Will not be purchasing anything Sunbeam ever again Nothing Chiller stopped working on 4 of the 5 machines I purchased

2nd time unlucky – Just had my second one stop chilling. Contacted Sunbeam to see what they could do, the customer care operator could not have cared less. He basically told me I had 2 years from it and that was pretty good. I will not be buying this product from Sunbeam again, it is rubbish!! Stopped chilling the water after 2 years, lack of customer service.

Pathetic product poor customer service – I think there is a common theme here with Sunbeam filter / chiller. I've had 2 replacements in the last 9 months. What should have been my 3rd replacement wf7800 caused by an electrical fault that shorted my whole house, blue sparks from the back of the motor and a loud bang (sound familiar??). The faulty unit was sent back to sunbeam, after… Read more

sitting on the paperwork for 10 days, a rep came back and said the unit wouldnt be covered under warranty as the cause of the electrical short was due to a cockroach. Being very sceptical of this, I asked for the unit to be returned, long story short, after another 15 days they advised the item was indeed lost in transit. Note the unit was not sent via registered post as one would expect, it was sent via standard post, so there was no tracking #. Convenient excuse or what??

Come on Sunbeam do the right and conscionable thing by your customers, admit there is a serious electrical issue with your product by issuing a full product recall.. not just a weak product discontinuation, do you really think your customers are mugs? Word of mouth travels very quickly these days. I was looking at a new fully auto coffee machine, $1 for guessing which brand it won't be. Ps Sunbeam eventually replaced my wf7800 (bought for $280) with the wf6000 (value $98). The chrome finish Lasted on average 4 months- shorter than the actual filters themselves, Expensive, poor service - zero care factor from sunbeam, staff lacked product knowledge, yet were completely arrogant, drips as though it was suffering from incontinence, noisy

2nd One - Chilling has stopped – I am on my second one and both times the chilling stopped. Based on previous reviews this seems to be the norm for this product. It is under 2 years old. Based on what I am seeing and my actual experience - I will not be buying Sunbeam again. I would not recommend. It is a good size Expensive to relace every 12months or so....

3rd time unlucky wf7800 – We loved this machine but it has stopped chilling it has the best filtration on the market but the worst electrics at work we have gone through 6 the base needed to be built higher to creat better air flow price needs to be sub $100 dollars if item can not make 2 years old Chilled nicely Expensive $260 breaks just after 12 months

Now can't buy filters – I bought a couple of new filters for my machine and low and behold they don't fit. Apparently this machine wf7500 is now discontinued and the with new model sunbeam have decided to slightly change the filter so you can't use the filters on the discontinued machine. Like everyone else this is my third machine which has lasted 2years believe it or… Read more

not but now I can't use it anymore cause I can't get a filter. Won't be buying sunbeam products again!

Good concept, terrible execution – Came home from work the other day to find the unit had leaked its water all over the bench and floor. It's only 18 months old, and for what it cost, Sunbeam should be replacing it under the Australian consumer implied warranty law. Worst of all....my Mother is on her 3rd unit...the two broken ones lost their ability to chill and the fan ran 24/7,… Read more

and my Brother's unit leaker all over the kitchen like mine did. I would not recommend this product to anyone. I know they look great, but don't waste your hard earner cash. Looks good. Spontaneously leaked it's contents all over the kitchen.

Sunbeam just don't care – Bought a Water Purifier and Chiller 18 months ago and it has stopped chilling. I knew it was out of warranty, but phoned Sunbeam to see if it could be repaired. They were just not interested. Ive bought quite a Sunbeam products in the past - they have trashed their brand with me! Liked having cool, filtered water. Planned obsolescence. Disappointing attitude from Sunbeam - just don't care.

Same old same old – Unfortunately we have had the same problems as most, with our unit officially deceased as of the 5/6/2012, just out of warranty. This is the second unit and will be the last. My issue is with the retailers who continually sell this rubbish knowing there is obviously an issue. Not sure if I won't buy sunbeam product again or just change retailers… Read more

It matched the decor in our kitchen The water was slow in trickling out.It only chilled a small amount of water at a time. The unit was noisy. It was unreliable

Don't bother buying any replacement filters! – Ok. It's Saturday morning and I arrived home from work last night to find that our sixth unit had gone to god. This one was exchanged in February, so I guess five months is not too bad an innings for this machine before it stopped chilling. All six of our units have died within the twelve-month warranty period and I am quite happy just taking them… Read more

back to Myers and they are quite happy replacing them. The Kitchenware staff and I have developed a close personal relationship to the point where I am thinking of inviting them to our Christmas Dinner at home. The good thing is that I have never had to replace the filter. This is recommended to be done every twelve months and not one of our six machines has lasted that long. On the remote chance that one of them does last longer than one year, when I exchanged my fifth unit for my sixth in February, I also bought a two-year extended warranty from Myer, which extends my warranty period to three years. If you wish to read my review of the demise of our fifth unit, see following:

We currently have our fifth unit sitting in the sink because it started leaking all over the bench. This one holds the record. It lasted two days before dying. The second last one lasted just under a month before shedding its guts all over the bench. The previous three had relative longevity, lasting anywhere from five to nine months and just stopped chilling the water. Fortunately all passed away within the warranty period and i must applaud Myers for being extremely co-operative with changing them over. However, my sister-in-law's third unit, which she brought home last week, started to leak as she was filling it up the very first time (she holds the family record .... ).

I'm going to persist with these machines as, when they are working, they are just what our family of four requires. With the last one I exchanged, I also purchased the Myer 2-year extended warranty for $29.00, giving me three years of warranty coverage. I'm going to financially ruin Sunbeam. Mwah hah hah ........ Great when it was alive. Sadly, dies way too young

Had 2 of these now and they both died just out of warranty! – Had 2 of these now and they both died just out of warranty! Sunbeam don't care either . Just want to flog another one to us at $180!!! Stuff that! Why would I spend that much to have it break down after a year again. Absolute joke! Cooler does work until it breaks, but if you want something you aren't going to have to replace after a year this… Read more

certainly isn't the product to go with - cuisinart have one with a 3 year warranty. It might be a bit more expensive, but when its going to last 3 times as long (at least), its the way to go.

Will definitely not be getting another one of these. Wont be recommending them to anyone! Very unhappy. Especially with sunbeam's treatment of the situation - why would they think we would want to buy another one after 2 dying? We want our money back but they just want us to buy another one! Cooled water Dies after a year, sunbeam don't care just want you to buy another one thats going to break down - as can be seen from the other reviews here!

Great while it worked – It seems we were one of the lucky ones that got a decent amount of time out of our chiller before it died (maybe near 2 years). We did manage however to get a replacement from Sunbeam (via the repair man I took it to) as the problem was apparently well known. I also noticed that no two chillers were the same. A friend of ours had the same one but… Read more

the flow of water was considerably (irritatingly so) slower than ours.

I really did love this chiller & was a bit sad when the replacement died. Its a real shame it is effectively a "lemon", because I really liked it & did rave about it to friends until it died. Great styling. Good sized reservoir. Quite expensive compared to others. Stopped working. Twice.

Wish I had read reviews before buying one less than 5 months ago! – I bought one of these units late October 2011 (less than 5 months ago) and the chiller has already packed it in. Wasn't sure if this was a random problem, but on reading other reviews I see it's a very common problem. Ah well, back to Myer tomorrow for a replacement. Fortunately I have the extra 2 years warranty, so I'll be able to get as many… Read more

replacements as I might need during that time! Worked fabulously during the time it chilled the water. Long life of the filter is a plus A lot of money to pay for a product that breaks down so soon

Can't beleive its happened again – This is our 3rd water filter that has packed it in,the chiller doesn't work. I had it replaced under warranty even though it was just over the expiry date thank-you sunbeam but now the replacement one has done the same thing.Its alot of money to pay out for a product that just keeps having chiller problems.My only suggestion if you purchase one is… Read more

to pay for the extended warranty as you will get them replaced when they break down Excellent when it worked and it also doubled as a good nite light Chiller keeps on breaking down

2 units, both dead in 13 months – I have had two WF7500 units. The first I purchased two years ago and it died (stopped chilling water) after 13 months of on and off use. I contact Sunbeam and they replaced the product even though it died a month after the "12 month warranty" expired. Now exactly 13 months since receiving this second unit it too has died, ie: stopped chilling… Read more

water. I contact Sunbeam and they won't replace this one. So disappointed that a product that costs $200+ has a life expectancy of 13 months. What a rip of.

I will not spend hundreds of dollars on a Sunbeam product ever again.

Come on Breville, make a Water Purifier & Chiller, I’d give your product a go. Water tasted great when it works. dead in 13 months